Submit a Review for Birdscroft Nursing Home
16 Highfields, Ashtead, KT21 2NL
View full details of Birdscroft Nursing HomeLatest Reviews for Birdscroft Nursing Home
26 June 2026
My mother has dementia and is not mobile, she is not really aware of her surroundings.
Overall the home is good, the staff are excellent very kind and caring and provide a great standard of care to my mother.
The home itself is very basic but always appears clean.
There is a wide range of
activities for those who wish to join in & special days are celebrated.
The cost is ridiculous, I do not know how this is justified. I would want 5* luxury for that.
12 June 2026
I am more than happy with the care of Sabine at Birdscroft. Staff are always very helpful and enthusuastic at events & day to day care. I am always made very welcome on my regular visits.
12 June 2026
All the staff are very caring and attentive towards Mum, they do their best to accomadate all Mums needs and comfort. Its very comforting to know that Mum is in very safe hands and is treated with dignity and respect.
I am always made to feel welcome no matter how busy they all are.
Mum is 100yrs
old on June 24-2026, the staff are ensuring the day is well celebrated with a tea party for friends and family.
12 June 2026
Overall I have found the care home very good. The staff are very approachable and helpful both admin and nursing. The home is well maintained and kept very clean. The residents appear happy and enjoy the various activities provided.
Visitors are made very welcome and this includes dogs!
I can
highly recommend the nursing home.
11 June 2026
The level of care, compassion and professionalism shown by the entire team at Birdscroft has been truly exceptional.
The staff treat my lovely mummy with dignity, patience, and genuine warmth, creating a safe and comforting environment tailored to my mothers dementia needs. I am deeply grateful for
the dedication and empathy shown on a daily basis.
03 June 2026
The staff are very good I have anything I need now.
The food I find very good most of the time
I like my room I am well looked after
14 April 2026
Thank you for your ongoing support Oksana, Lauren, Francis and carer team. We appreciate your time, patience and care for dad as well as adapting to his changing needs over time. We appreciate the updates, communication and working together to listen/share feedback with the common goal to support
dad in the best way possible.
09 September 2024
Five-star review - excellent staff, great care, delighted with excellent treatment my brother has had. Staff are so kind and caring and I would highly recommend Birdscroft Nursing Home and know my brother is in safe hands which is a huge reassurance.
13 March 2024
All the staff at Birdscroft have cared for my mother to the very highest standard. I was kept informed as to my mother's health fully at all times. When she required hospital treatment they arranged it without delay. I couldn't have wished for my lovely mother to have been cared for better.
Birdscroft has a warm and welcoming atmosphere and you feel that you are part of an extended family. Amazing caregivers!
31 January 2024
My uncle was taken into Birdscroft Nursing Home in August 2023 and suddenly passed away on 25th December 2023. He was very difficult with his dementia and became depressed. Despite all of this, the care of the staff was second to none. They were all so kind and loving to him. We, as a family, were
really impressed and are so thankful to them all. He was an accomplished organist and had sung with choirs. The staff liaised with the family to get a keyboard in for him and even suggested starting a resident choir for him to play for. This all meant so much to him and really helped him out of his depression.
27 December 2023
Mum was moved to Birdscroft in May 2022 from a different care home and whilst the furnishings might not have been so good, the care at the home was immediately obvious. Mum settled very quickly and it was clear she was well looked after and cared for with kindness and affection.
13 December 2023
In the time my husband spent in the nursing home, I couldn't wish for a nicer place. Everyone was so welcoming and friendly and always had time for you. My husband was cared for and looked after so well with the staff who he got on with very well.
He joined in all the activities which he loved and
they were excellent.
I would say it was a lovely experience for me and my family, knowing he was safe, well looked after and cared for and happy.
08 September 2023
My mother was with Birdcroft for the final five weeks of her life. The staff were exceptional in looking after her during this stressful period. Very caring and accommodating. I cannot thank you enough for making Mum feel that she was at home.
01 September 2023
I visit Birdscroft once a week to see bedridden people. I love my weekly visits. I have found so much care and love given to these people. All the staff treat the client with respect and kindness. No one is left alone, and staff are always checking on them. The food is amazing, and the cleanliness
is second to none. The clients are always encouraged to join in the activities, which are always well throughout. The manager and her staff are a credit to you.
24 August 2023
I have been a volunteer visitor at Birdscroft for the past 18 months, visiting every week on a Tuesday for 3 hours! I have been very impressed by the commitment and care of duty shown by all the staff. the residents speak highly about all the staff and since the care home manager has been in post
there have been significant improvements such as a weekly activity programme and decor upgrades which are ongoing. The atmosphere is very positive and caring.
18 July 2023
Birdscroft Nursing Home has been a very good home for my husband. He seems very settled here. The manager and staff are excellent. His needs are met and I am so impressed with how his fussiness with food is met. He is given exactly what he wants. I would not want him anywhere else. My thanks to all
the staff and management.
24 May 2023
Our dad was discharged from a 5-week stay in hospital to Birdscroft Nursing Home with the expectation he was there to recover, however, sadly his decline was rapid and the lovely staff coped with him and with us so well in this tricky period. We feel very lucky that the manager agreed to place him
and made every arrangement for some special equipment etc to be available. We instantly found that he was in capable and compassionate hands - the nurse was exceptionally reassuring and informative and quick-acting where necessary. Sadly we didn’t have time to get to know a lot about the general running of the home but it seems very well managed now despite the funding restraints.
28 February 2023
On entering the home it has a very warm and friendly atmosphere and approachable staff who are very caring. Excellent activities, very pleased with everything so far. My husband seems settled as they have taken a lot of time and care with him as he was very anxious due to being in hospital for three
months.
12 January 2023
My husband's dementia has deteriorated following Covid caught in another care home and he was placed by social services in Birdcroft Nursing Home. It was a very fortunate day for him and for us as a family. The thoughtful and professional care that he received from the moment he arrived and the
consideration of us as a family was outstanding and very person-centred right up to the day of his passing. I can only describe it as compassionate loving kindness.
20 December 2022
Thank you to the team at Birdscroft for looking after dad in his final days. The manager, deputy and nursing staff were very kind and so comforting to mum and I. He was much more peaceful there than in the hospital, I was grateful there was no problem to be with him as much as we needed to be as
well.
Latest Reviews for Birdscroft Nursing Home
26 June 2026
My mother has dementia and is not mobile, she is not really aware of her surroundings.
Overall the home is good, the staff are excellent very kind and caring and provide a great standard of care to my mother.
The home itself is very basic but always appears clean.
There is a wide range of
activities for those who wish to join in & special days are celebrated.
The cost is ridiculous, I do not know how this is justified. I would want 5* luxury for that.
12 June 2026
I am more than happy with the care of Sabine at Birdscroft. Staff are always very helpful and enthusuastic at events & day to day care. I am always made very welcome on my regular visits.
12 June 2026
All the staff are very caring and attentive towards Mum, they do their best to accomadate all Mums needs and comfort. Its very comforting to know that Mum is in very safe hands and is treated with dignity and respect.
I am always made to feel welcome no matter how busy they all are.
Mum is 100yrs
old on June 24-2026, the staff are ensuring the day is well celebrated with a tea party for friends and family.
12 June 2026
Overall I have found the care home very good. The staff are very approachable and helpful both admin and nursing. The home is well maintained and kept very clean. The residents appear happy and enjoy the various activities provided.
Visitors are made very welcome and this includes dogs!
I can
highly recommend the nursing home.
11 June 2026
The level of care, compassion and professionalism shown by the entire team at Birdscroft has been truly exceptional.
The staff treat my lovely mummy with dignity, patience, and genuine warmth, creating a safe and comforting environment tailored to my mothers dementia needs. I am deeply grateful for
the dedication and empathy shown on a daily basis.
03 June 2026
The staff are very good I have anything I need now.
The food I find very good most of the time
I like my room I am well looked after
14 April 2026
Thank you for your ongoing support Oksana, Lauren, Francis and carer team. We appreciate your time, patience and care for dad as well as adapting to his changing needs over time. We appreciate the updates, communication and working together to listen/share feedback with the common goal to support
dad in the best way possible.
09 September 2024
Five-star review - excellent staff, great care, delighted with excellent treatment my brother has had. Staff are so kind and caring and I would highly recommend Birdscroft Nursing Home and know my brother is in safe hands which is a huge reassurance.
13 March 2024
All the staff at Birdscroft have cared for my mother to the very highest standard. I was kept informed as to my mother's health fully at all times. When she required hospital treatment they arranged it without delay. I couldn't have wished for my lovely mother to have been cared for better.
Birdscroft has a warm and welcoming atmosphere and you feel that you are part of an extended family. Amazing caregivers!
31 January 2024
My uncle was taken into Birdscroft Nursing Home in August 2023 and suddenly passed away on 25th December 2023. He was very difficult with his dementia and became depressed. Despite all of this, the care of the staff was second to none. They were all so kind and loving to him. We, as a family, were
really impressed and are so thankful to them all. He was an accomplished organist and had sung with choirs. The staff liaised with the family to get a keyboard in for him and even suggested starting a resident choir for him to play for. This all meant so much to him and really helped him out of his depression.
27 December 2023
Mum was moved to Birdscroft in May 2022 from a different care home and whilst the furnishings might not have been so good, the care at the home was immediately obvious. Mum settled very quickly and it was clear she was well looked after and cared for with kindness and affection.
13 December 2023
In the time my husband spent in the nursing home, I couldn't wish for a nicer place. Everyone was so welcoming and friendly and always had time for you. My husband was cared for and looked after so well with the staff who he got on with very well.
He joined in all the activities which he loved and
they were excellent.
I would say it was a lovely experience for me and my family, knowing he was safe, well looked after and cared for and happy.
08 September 2023
My mother was with Birdcroft for the final five weeks of her life. The staff were exceptional in looking after her during this stressful period. Very caring and accommodating. I cannot thank you enough for making Mum feel that she was at home.
01 September 2023
I visit Birdscroft once a week to see bedridden people. I love my weekly visits. I have found so much care and love given to these people. All the staff treat the client with respect and kindness. No one is left alone, and staff are always checking on them. The food is amazing, and the cleanliness
is second to none. The clients are always encouraged to join in the activities, which are always well throughout. The manager and her staff are a credit to you.
24 August 2023
I have been a volunteer visitor at Birdscroft for the past 18 months, visiting every week on a Tuesday for 3 hours! I have been very impressed by the commitment and care of duty shown by all the staff. the residents speak highly about all the staff and since the care home manager has been in post
there have been significant improvements such as a weekly activity programme and decor upgrades which are ongoing. The atmosphere is very positive and caring.
18 July 2023
Birdscroft Nursing Home has been a very good home for my husband. He seems very settled here. The manager and staff are excellent. His needs are met and I am so impressed with how his fussiness with food is met. He is given exactly what he wants. I would not want him anywhere else. My thanks to all
the staff and management.
24 May 2023
Our dad was discharged from a 5-week stay in hospital to Birdscroft Nursing Home with the expectation he was there to recover, however, sadly his decline was rapid and the lovely staff coped with him and with us so well in this tricky period. We feel very lucky that the manager agreed to place him
and made every arrangement for some special equipment etc to be available. We instantly found that he was in capable and compassionate hands - the nurse was exceptionally reassuring and informative and quick-acting where necessary. Sadly we didn’t have time to get to know a lot about the general running of the home but it seems very well managed now despite the funding restraints.
28 February 2023
On entering the home it has a very warm and friendly atmosphere and approachable staff who are very caring. Excellent activities, very pleased with everything so far. My husband seems settled as they have taken a lot of time and care with him as he was very anxious due to being in hospital for three
months.
12 January 2023
My husband's dementia has deteriorated following Covid caught in another care home and he was placed by social services in Birdcroft Nursing Home. It was a very fortunate day for him and for us as a family. The thoughtful and professional care that he received from the moment he arrived and the
consideration of us as a family was outstanding and very person-centred right up to the day of his passing. I can only describe it as compassionate loving kindness.
20 December 2022
Thank you to the team at Birdscroft for looking after dad in his final days. The manager, deputy and nursing staff were very kind and so comforting to mum and I. He was much more peaceful there than in the hospital, I was grateful there was no problem to be with him as much as we needed to be as
well.