Birdscroft Nursing Home

16 Highfields, Ashtead KT21 2NL

Birdscroft Nursing Home provides 24-hour nursing care for the elderly and dementia care.

The home provides nursing care for the elderly and dementia care as well as respite care and convalescence.

Located a private road in Ashtead, it is within easy reach of Epsom, Ashtead and Leatherhead.

The spacious main house is provided with two pleasant lounge areas and a large, sunny conservatory creates a relaxing and peaceful place to sit overlooking the garden.

Accommodation consists of single bedrooms, many with en-suite facilities. Residents are encouraged to personalise their rooms with some of their own furnishings.

Caring and qualified members of staff strive to maintain individual dignity and quality of life for all our residents in a calm, personalised environment.

External health professionals including GPs, physiotherapists, dieticians, occupational therapists, a chiropodist, dentists and opticians visit the home.

Healthy meals are freshly prepared in-house and special dietary requirements are catered for as necessary.

The home has a varied activities programme which is planned in conjunction with the wishes of our residents and arranged on a weekly basis.

Group: Aster Healthcare

Person in charge: Feruna O'Donovan (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Cancer Care • Cerebral Palsy • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Hindi, Urdu

Single Rooms: 28

Rooms with ensuite WC: 28

Weekly Charges Guide: Nursing Care Single from £800 (These prices are only a guideline, please contact Birdscroft Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Birdscroft Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 out of 10 for Birdscroft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Birdscroft Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.305 for Birdscroft Nursing Home is calculated as follows: ( (30 Excellents x 5) + (19 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 59 Ratings = 4.305

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.464 Points relating to the number of positive Reviews for Birdscroft Nursing Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 4 Reviews ÷ 5.6 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Birdscroft Nursing Home has a Review Score of 8.8 (8.769) out of 10 and an Average Rating of 4.3 out of 5 from 5 Reviews over all time


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Birdscroft Nursing Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Birdscroft Nursing Home

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Resident / Service User
    1

It's pretty good. I will recommend it. My wife has been there two and a half years. We find the staff do a great job, and we are very happy with it.

How likely would you be to recommend Birdscroft Nursing Home? Extremely Likely

Overall Standard

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Average Rating:   4.7 out of 5

My Nan has been at Birdscroft nursing home for the past months and despite we were not keen for her to go into care, we were pleasantly surprised by the professionalism, welcome and support we received from the Manager and staff at the home. The whole atmosphere is homely, dining room as you would expect in a good restaurant and the food is really good. We visit at various times of the day and week, so far we found that not only our Nan but all residents are treated with great respect. The staff knows us very well as if we have been there for a long time. Now with the good weather, we found that Nan and other residents are enjoying themselves in the garden, even having lunch under the pergola in the garden. Thank you for looking after our Nan so well.

How likely would you be to recommend Birdscroft Nursing Home? Extremely Likely

Overall Standard

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Average Rating:   4.4 out of 5

My mother was a resident at Birdscroft for a short period of time. Both my sister and I found the home to be very caring, all the staff were very good with all the residents every time we visited. The activities were great and it was a pleasure visiting her and the home. All credit goes to the dedicated team and senior management.

How likely would you be to recommend Birdscroft Nursing Home? Extremely Likely

Overall Standard

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Average Rating:   4.4 out of 5

Everyone is kind, caring and welcoming to residents and family/visitors alike.
They treat the residents with dignity and keep relatives informed about ongoing care.
The nursing home has had many improvements re decor, garden etc. since my mother has become a resident and it has enhanced the experience.

How likely would you be to recommend Birdscroft Nursing Home? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

My mother has been in the home for about 9 months.
Since she arrived I have noticed improvements in the home mainly down to previous management and lack of investment and it is recognised that more can be done.
Staff turnover appears high which is a shame. This, in turn, reflects in the level of care and the amount of time residents receive.
My mother often complains of cold food/plates. A heated meal trolley is being looked into but health and safety appear to be an issue.
We have regular catch ups with the current manager.

How likely would you be to recommend Birdscroft Nursing Home? Neither Unlikely or Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Value for Money

Average Rating:   3 out of 5

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