Birdscroft Nursing Home

16 Highfields, Ashtead KT21 2NL
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8.4 28 Reviews
  • Birdscroft Nursing Home, Ashtead
Birdscroft Nursing Home, situated in a private road in Ashtead, offers a variety of services including elderly, dementia, respite care and convalescence stays.

The spacious main house provides three pleasant lounges, which creates a relaxing and peaceful environment to spend the day in, whilst overlooking the garden.

Birdscroft offer single bedrooms, of which the vast majority have en suite facilities and 6 en-suite wet rooms. Residents are strongly encouraged to personalise their rooms with their own furnishings in order to make them feel at home.

The team of dedicated staff aim to maintain each resident's dignity and provide a high quality of life, in a calm and personalised environment. Staff strive to understand each resident’s individual needs and build their own personal relationship with them. With comprehensive care assessments, regular monitoring and reviews, staff strive to provide the highest standard of care delivery.

Birdscroft's dedicated activity co-ordinators run regular varied programmes to suit all tastes. Whether it's learning about the internet, visiting local sites or simply a walk, there is something for everyone to enjoy.

The staff make every effort to help residents continue with their own hobbies and interests or to take up something new. Reminiscence therapy is supported by Wi-Fi technology. Residents can, and are encouraged, to contact their relatives through either Skype or WhatsApp and they can also learn computer skills, including how to use the internet and e-mail.

Birdscroft host weekly Yoga 'keep-fit' sessions and musical entertainment is provided by professional artists throughout the year.

Meals are freshly prepared in-house, paying special attention to each resident’s dietary requirements.

The home is regularly visited by external health professionals including GPs, physiotherapists, dietitians, occupational therapist
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Care Provided by Birdscroft Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1800
  • Self-Funded Residential Dementia Care: £1500 – £1800
  • Self-Funded Nursing Care: £1600 – £1850
  • Self-Funded Nursing Dementia Care: £1650 – £1900
  • RESPITE Self-Funded Residential Care: £1700 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1900
  • RESPITE Self-Funded Nursing Care: £1750 – £1950
  • RESPITE Self-Funded Nursing Dementia Care: £1750 – £1909

Fees are agreed following a full care assessment and are based on the individual care needs of the client.

The price(s) shown are provided by the care home. Contact Birdscroft Nursing Home for full pricing details and T&Cs.

Contact Birdscroft Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Birdscroft Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Oksana Savka (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (22)

Visiting

  • Home is open 24/7, however, visiting for viewing needs to be arranged prior. Home is quite flexible with the viewing times as long as it is arranged with the home in advance.

Parking

  • There is parking on site

Birdscroft Nursing Home Reviews (28)

8.4

Birdscroft Nursing Home has a Review Score of 8.4 (8.357) out of 10, based on 2 reviews in the last 2 years.
Over all time Birdscroft Nursing Home has 28 reviews.

Overall Experience
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Date Published
  • 28
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Reviewer Connection to Birdscroft Nursing Home
  • 9
  • 5
  • 4
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  • 2
  • 1
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Total of 28, showing 21-28
Review from Christopher R (Son of Resident) published on 8 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been in Birdscroft for just over two years.
The staff are fabulous and always happy to help. We are always greeted with a smile when we arrive.
Over this time the home has definitely improved. Many of the resident's rooms have been updated as well as the communal areas. Cleanliness
is excellent.
We have attended a couple of functions where relatives were invited to attend. The last event being a summer barbecue, complete with entertainment.
The gardens are now looking much nicer with the introduction of pergolas and grapevines.
There is a wide range of regular activities, with entertainers and animal visits. Bedridden patients are also included with room visits.
Recently a tropical fish tank and two budgerigars have been introduced for the patient's stimulation. This appears to have gone down very well with the residents. My understanding is that more is planned once funding is secured.
Could an external visit be planned to a garden centre or tea room at some point?
Reply from Diana Adlam, Director at Birdscroft Nursing HomeThank you for this lovely review, Birdcroft are constantly striving to make the environment a happier and fulfilling home for all residents, staff, family and friends. The staff are happy to assist with any queries that you have.
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Review from Chloe R (Granddaughter of Resident) published on 31 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone looked after my grandmother very well. Could not ask for any better. All staff are lovely, extremely caring and it was so relieving to know that she was in a good place and looked after well.
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Review from Seun T (Daughter of Resident) published on 26 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were very caring and looked after my father well. He had a lovely room with a shower which was very good on the ground floor. It was overlooking the garden. The food was always good and I feel relieved that my Dad spent his last days at Birdscroft and loved it. This is indeed a good feeling.


We

were always welcome to visit him at any time of the day and were always offered tea. The nurses kept us informed of everything and even all the carers were very informative. It was a pleasure seeing my Dad settled in so well at Birdscroft. Thank you to everyone at Birdscroft.
Reply from Diana Adlam, Director at Birdscroft Nursing HomeThank you for your kind review, we are so glad that your dad's time at Birdscroft was a happy one. Our staff work hard to make the home a safe and happy home for both residents and their families.
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Review from Alan S (Grandson of Resident) published on 2 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmom has been in Birdscroft Nursing Home for the last 1.5 years. I would say that the care is excellent. As the home is small and has a limited number of residents, they look after my granny very well. They allocated a specific nurse/carer who looks after my granny and whenever I go and visit
her, she explains in detail her medical condition. I suggest everyone go and have a look at the home before making up your mind.
Reply from Diana Adlam, Director at Birdscroft Nursing HomeThank you very much for your kind review, our staff strive to make the Birdscroft a wonderful home for your relatives.
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Review from Dave P (Resident) published on 20 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's pretty good. I will recommend it. My wife has been there two and a half years. We find the staff do a great job, and we are very happy with it.
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Review from Samuel G (Grandson of Resident) published on 6 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan has been at Birdscroft nursing home for the past months and despite we were not keen for her to go into care, we were pleasantly surprised by the professionalism, welcome and support we received from the Manager and staff at the home. The whole atmosphere is homely, dining room as you would expect
in a good restaurant and the food is really good. We visit at various times of the day and week, so far we found that not only our Nan but all residents are treated with great respect. The staff knows us very well as if we have been there for a long time. Now with the good weather, we found that Nan and other residents are enjoying themselves in the garden, even having lunch under the pergola in the garden. Thank you for looking after our Nan so well.
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Review from Brian L (Son of Resident) published on 2 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Birdscroft for a short period of time. Both my sister and I found the home to be very caring, all the staff were very good with all the residents every time we visited. The activities were great and it was a pleasure visiting her and the home. All credit goes to the dedicated
team and senior management.
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Review from Patricia J (Daughter of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is kind, caring and welcoming to residents and family/visitors alike.
They treat the residents with dignity and keep relatives informed about ongoing care.
The nursing home has had many improvements re decor, garden etc. since my mother has become a resident and it has enhanced the experience.
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Current Review Score: 8.4 (8.357)

Overview of Review Score

The Review Score of 8.4 (8.357) out of 10 for Birdscroft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Birdscroft Nursing Home is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.482 Points relating to the number of positive Reviews for Birdscroft Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 2 Positive Reviews ÷ 5.6 = 0.357
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Oksana

Oksana Savka

Job Title: Registered Manager Joined: 2021

Hello, I'm Oksana, and I'm the Home Manager at
Birdscroft Nursing Home.
Birdscroft is a special place — set on a quiet private road in the heart of Surrey, with beautiful gardens, light-filled rooms, and an atmosphere that feels calm, welcoming, and genuinely like home from the moment you arrive.
What I'm most proud of is our team. They don't just care for our residents — they truly know them. Their stories, their routines, their preferences, and the little things that brighten their day. That personal connection is something we nurture from day one, and it makes all the difference.


Life at Birdscroft is full and meaningful. Residents enjoy a varied activities programme, freshly prepared meals tailored to their tastes, and the company of people who genuinely care about their wellbeing. Whether it's a quiet moment in the lounge, a trip to a local attraction, or a celebratory event in the garden — every day has something to look forward to.
For families, I know that choosing a care home is one of the hardest decisions you will ever face. I want you to
know that at Birdscroft, your loved one is in safe hands — and so are you. We are here to support the whole family, every step of the way.


We would love to welcome you. Please do come and visit us — have a cup of tea, meet the team, and see Birdscroft for yourself.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birdscroft Nursing Home to verify any information. View our terms and conditions. Birdscroft Nursing Home has an Enhanced Service - more info.