Submit a Review for Deepdene Care Centre
Hill View, Reigate Road, Dorking, RH4 1SY
View Full Details of Deepdene Care CentreLatest Reviews for Deepdene Care Centre
11 August 2025
We have always found all staff to be very professional and courteous, everyone always has a friendly smile and says Hello no matter how busy they are. The home is very clean and tidy and the team have always accomodated all my mum's needs. They made her feel at home straight away when this became her home back in January 2025. My mum has flourished being in the home and has put on weight as she is eating properly now and is looking so much better in herself. She loves the activities and takes part in as many as she possibly can. Mum is leading a much fully and positive life now. The nursing team have been great and looking after mum and dealing with her large list of health conditions and working with mum's existing local GP with any issues. I cannot recommend the home enough and we are extremely grateful to them.
18 July 2025
I have experienced Great communication with regular updates to address concerns and provide information, Outstanding medical support has been provided in conjunction with the surgery next door. The staff are very caring and there is always a warm welcome as a visitor.
02 July 2025
I find the care for my brother is most satisfactory. The staff is very pleasant, professional,helpful and friendly.The care home itself is very clean and provides all the necessary things for my brother. The food is delicious. My brother enjoys the activities such as singing, drawing, exercises very much. Overall I am very pleased with the level of care, attitude and professionalism of Deedene Care Home.
25 June 2025
My mum has been a resident at Deepdene since April 2025. All the staff have made the transition from another care home seamless. Everyone you come into contact with from reception, nursing and care staff and management are always welcoming and kind. My brother and I deeply appreciate the care that mum has been given since she arrived which is constantly changing as her Alzheimer's progresses almost daily. The level of care to her changing needs has been so very reassuring for us, we know she could not be in better hands. Thank you.
24 June 2025
Such a positive experience. The staff were really caring. Nothing was too much trouble. There was never a grumpy look and staff often went above and beyond their duty. They always seemed to understand his needs and I was always made aware of any changes in his health. The only minor thing was lack of fresh fruit.
18 June 2025
We are so happy with the all the care mum receives at Deepdene the staff are genuinely so keen to help. The refurbishment has given the home a really high quality finish, its a wonderful environment.
16 June 2025
Such a lovely care home. Mum has so many activities to join and she enjoys them all. The staff are very smiley and welcoming. I do not feel that mum has any concerns. Neither do I. Love the new reception area.
19 May 2025
Moving our Mum to Dorking Deepdene has proved to be a great decision as she has been cared for so well by the staff since she arrived here 10 months ago. Staff are patient, understanding and professional and we have the peace of mind that Mum is safe and well looked after.
19 May 2025
Deepdene is a very happy place, we have felt confident that mum was being looked after extremely well. The staff are very caring and attentive, always happy to go that extra mile. The rooms are comfortable and cosy. Mum has always enjoyed the dining experience with good food and friends. Activities are well thought out, although mum's eyesight has been poor, she was still encouraged to join in.
23 April 2025
I find this Care Home is excellent in all areas. The welcome is always the same and feels like you are special. The Care Staff really do care and look after my husband extremely well. His room is very clean and he looks neat and tidy at all times. The food is well presented and looks appetising. I am very happy that my husband is in here.
23 April 2025
My Dad has been a resident of Deepdene Care Centre since December 2024.All the staff have made the transition from another Care Home a lot easier than we thought.My Dad has settled in very well here which has been nice to see.All the staff including the Receptionist, Nurses,Carers & of course the Managerial Staff have all helped my Dad to settle in.The Home is very comfortable & feels very homely & the staff are very welcoming when we visit offering tea/coffee & cake.
23 September 2024
My wife and I visited my mother, on September 2nd 2024. Mum had been at Deepdene since the beginning of 2024. She began to decline between the 2nd and 11th of September, passing peacefully in her room on Wednesday evening. Our interaction with the staff was quite wonderful. Every member of staff we came into contact with was caring, kind, gentle, concerned and warm-hearted. We interacted with 16 members of staff over the ten days that we were to sit with mum, morning, afternoon and night. The lady at reception was outstanding. Her kindness, generosity and helpful demeanour was superb. The manager was tremendous and obviously is the driving force behind this splendid team of carers. She was practical, helpful, extremely knowledgeable and so very kind and sensitive. The carer we had the most contact with was wonderful. She was always on hand to help, administer easing medication, and always with clear precise advice, that helped us all immeasurably. An outstanding Team.
06 September 2024
I've had dealings with Deepdene since the end of 2033 when my mum arrived at the care home. From day one, management and staff have been engaged with mum's care in a most professional yet personal way. I visit often and always find excellent conditions. All the staff appear to know the current state of play at any given time! I'm particularly comfortable with the medical aspect of the care. Whenever I point out where some help or input is needed, it's dealt with immediately. I'd recommend Deepdene to anyone in a similar position to me.
05 September 2024
My mum has dementia and has been a resident at the home for just over a year. In her own words she tells me that "the food is very good and the bed very comfortable". The staff are all 100% committed to making sure that all the residents are very well looked after and treated with the dignity and respect that they deserve. When I leave the home after visiting, a member of staff often sits with my mum for a time to make sure that she is ok. The home is beautifully clean and there are always plenty of activities going on. Having visited relatives staying at several homes in the area I can honestly say that Deepdene Care Centre is the best. The only real downside is that visitors parking is very limited however there is a large public car park about 100 metres away.
30 August 2024
Both my parents have been residents at Deepdene. The care they have received has been exemplary. My father passed recently leaving my Mother who has serious dementia living alone and the Deepdene team are all so supportive of her at this difficult time. The rooms are spacious and cleaned to a high standard. The food is well prepared and my mother is very happy with the variety and quality. But most of all it is the staff who do so much to care for the residents that make Deepdene a great place for my Mother to spend her last years.
30 August 2024
We are very happy with the care my parents receive at Deepdene, from the nursing support, activities provided and most importantly the friendship shown by the staff. The family fun day was amazing, great music, lovely food and fun entertainment.
30 August 2024
My mother was in a previous care setup and struggled quite significantly with her mental health, since she has moved to Deepdene she has transformed. She thrives in the friendly respectful environment and feels welcome and well looked after. Since her transfer she has had a long period of stability - long may it continue. Thank you to each team member for your care.
19 August 2024
I am happy with the care my dad is given and that he is treated with respect. They have a great entertainment programme also which I'm sure he gets great joy from. I believe he is well looked after and is happy.
19 August 2024
What a lovely, kind and caring place. We have just attended a fun day and the organisation was amazing. Everyone, including visitors, were so spoilt. All the staff that we have met were so genuine and caring towards the residents. Thank you for caring for my family so well.
19 August 2024
Couldn't be happier to bring my volunteer therapy dog to Deepdene. The care and support they give their residents and staff is second to none, Brandy the PAT dog is part of the family and we love everyone.
Latest Reviews for Deepdene Care Centre
11 August 2025
We have always found all staff to be very professional and courteous, everyone always has a friendly smile and says Hello no matter how busy they are. The home is very clean and tidy and the team have always accomodated all my mum's needs. They made her feel at home straight away when this became her home back in January 2025. My mum has flourished being in the home and has put on weight as she is eating properly now and is looking so much better in herself. She loves the activities and takes part in as many as she possibly can. Mum is leading a much fully and positive life now. The nursing team have been great and looking after mum and dealing with her large list of health conditions and working with mum's existing local GP with any issues. I cannot recommend the home enough and we are extremely grateful to them.
18 July 2025
I have experienced Great communication with regular updates to address concerns and provide information, Outstanding medical support has been provided in conjunction with the surgery next door. The staff are very caring and there is always a warm welcome as a visitor.
02 July 2025
I find the care for my brother is most satisfactory. The staff is very pleasant, professional,helpful and friendly.The care home itself is very clean and provides all the necessary things for my brother. The food is delicious. My brother enjoys the activities such as singing, drawing, exercises very much. Overall I am very pleased with the level of care, attitude and professionalism of Deedene Care Home.
25 June 2025
My mum has been a resident at Deepdene since April 2025. All the staff have made the transition from another care home seamless. Everyone you come into contact with from reception, nursing and care staff and management are always welcoming and kind. My brother and I deeply appreciate the care that mum has been given since she arrived which is constantly changing as her Alzheimer's progresses almost daily. The level of care to her changing needs has been so very reassuring for us, we know she could not be in better hands. Thank you.
24 June 2025
Such a positive experience. The staff were really caring. Nothing was too much trouble. There was never a grumpy look and staff often went above and beyond their duty. They always seemed to understand his needs and I was always made aware of any changes in his health. The only minor thing was lack of fresh fruit.
18 June 2025
We are so happy with the all the care mum receives at Deepdene the staff are genuinely so keen to help. The refurbishment has given the home a really high quality finish, its a wonderful environment.
16 June 2025
Such a lovely care home. Mum has so many activities to join and she enjoys them all. The staff are very smiley and welcoming. I do not feel that mum has any concerns. Neither do I. Love the new reception area.
19 May 2025
Moving our Mum to Dorking Deepdene has proved to be a great decision as she has been cared for so well by the staff since she arrived here 10 months ago. Staff are patient, understanding and professional and we have the peace of mind that Mum is safe and well looked after.
19 May 2025
Deepdene is a very happy place, we have felt confident that mum was being looked after extremely well. The staff are very caring and attentive, always happy to go that extra mile. The rooms are comfortable and cosy. Mum has always enjoyed the dining experience with good food and friends. Activities are well thought out, although mum's eyesight has been poor, she was still encouraged to join in.
23 April 2025
I find this Care Home is excellent in all areas. The welcome is always the same and feels like you are special. The Care Staff really do care and look after my husband extremely well. His room is very clean and he looks neat and tidy at all times. The food is well presented and looks appetising. I am very happy that my husband is in here.
23 April 2025
My Dad has been a resident of Deepdene Care Centre since December 2024.All the staff have made the transition from another Care Home a lot easier than we thought.My Dad has settled in very well here which has been nice to see.All the staff including the Receptionist, Nurses,Carers & of course the Managerial Staff have all helped my Dad to settle in.The Home is very comfortable & feels very homely & the staff are very welcoming when we visit offering tea/coffee & cake.
23 September 2024
My wife and I visited my mother, on September 2nd 2024. Mum had been at Deepdene since the beginning of 2024. She began to decline between the 2nd and 11th of September, passing peacefully in her room on Wednesday evening. Our interaction with the staff was quite wonderful. Every member of staff we came into contact with was caring, kind, gentle, concerned and warm-hearted. We interacted with 16 members of staff over the ten days that we were to sit with mum, morning, afternoon and night. The lady at reception was outstanding. Her kindness, generosity and helpful demeanour was superb. The manager was tremendous and obviously is the driving force behind this splendid team of carers. She was practical, helpful, extremely knowledgeable and so very kind and sensitive. The carer we had the most contact with was wonderful. She was always on hand to help, administer easing medication, and always with clear precise advice, that helped us all immeasurably. An outstanding Team.
06 September 2024
I've had dealings with Deepdene since the end of 2033 when my mum arrived at the care home. From day one, management and staff have been engaged with mum's care in a most professional yet personal way. I visit often and always find excellent conditions. All the staff appear to know the current state of play at any given time! I'm particularly comfortable with the medical aspect of the care. Whenever I point out where some help or input is needed, it's dealt with immediately. I'd recommend Deepdene to anyone in a similar position to me.
05 September 2024
My mum has dementia and has been a resident at the home for just over a year. In her own words she tells me that "the food is very good and the bed very comfortable". The staff are all 100% committed to making sure that all the residents are very well looked after and treated with the dignity and respect that they deserve. When I leave the home after visiting, a member of staff often sits with my mum for a time to make sure that she is ok. The home is beautifully clean and there are always plenty of activities going on. Having visited relatives staying at several homes in the area I can honestly say that Deepdene Care Centre is the best. The only real downside is that visitors parking is very limited however there is a large public car park about 100 metres away.
30 August 2024
Both my parents have been residents at Deepdene. The care they have received has been exemplary. My father passed recently leaving my Mother who has serious dementia living alone and the Deepdene team are all so supportive of her at this difficult time. The rooms are spacious and cleaned to a high standard. The food is well prepared and my mother is very happy with the variety and quality. But most of all it is the staff who do so much to care for the residents that make Deepdene a great place for my Mother to spend her last years.
30 August 2024
We are very happy with the care my parents receive at Deepdene, from the nursing support, activities provided and most importantly the friendship shown by the staff. The family fun day was amazing, great music, lovely food and fun entertainment.
30 August 2024
My mother was in a previous care setup and struggled quite significantly with her mental health, since she has moved to Deepdene she has transformed. She thrives in the friendly respectful environment and feels welcome and well looked after. Since her transfer she has had a long period of stability - long may it continue. Thank you to each team member for your care.
19 August 2024
I am happy with the care my dad is given and that he is treated with respect. They have a great entertainment programme also which I'm sure he gets great joy from. I believe he is well looked after and is happy.
19 August 2024
What a lovely, kind and caring place. We have just attended a fun day and the organisation was amazing. Everyone, including visitors, were so spoilt. All the staff that we have met were so genuine and caring towards the residents. Thank you for caring for my family so well.
19 August 2024
Couldn't be happier to bring my volunteer therapy dog to Deepdene. The care and support they give their residents and staff is second to none, Brandy the PAT dog is part of the family and we love everyone.