Deepdene Care Centre, Dorking, Surrey
Deepdene Care Centre, Dorking, Surrey
Deepdene Care Centre, Dorking, Surrey

Deepdene Care Centre is a purpose-built nursing home dedicated to modern practice as well as offering a versatile approach towards individual choice and lifestyle.

Some benefits of the facility include en-suite bedrooms, each with its own television point, a choice of lounge areas, a secure garden, a hairdressing salon and even a multi-sensory room.

The provider believes in integrating its residents into community life, making use of a range of resources and contacts and keeping skills updated with ongoing staff training.

Group: Lifestyle Care plc

Person in charge: Usha Prasanna (Registered Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 45+.

Languages Spoken by Staff (other than English): Filipino, Hungarian, Panjabi, Punjabi, Romanian, Albanian, Tamil

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Palliative Care • Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Deepdene Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Deepdene Care Centre has a Review Score of 9.5 (9.531)

The Review Score of 9.5 (maximum of 10) for Deepdene Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 41 Reviews over all time. This Average Rating is also the rating value for Deepdene Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.531 for Deepdene Care Centre is calculated as follows: ( (281 Excellents x 5) + (176 Goods x 4) + (25 Satisfactorys x 3) ) ÷ 482 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Deepdene Care Centre is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 15 Reviews ÷ 13.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    26
  • Good
    14
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Deepdene Care Centre?

  • Extremely LIKELY
    36
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Deepdene Care Centre

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    8
  • Wife of Resident/Service User
    5
  • Friend of Resident/Service User
    4
  • Brother of Resident/Service User
    3
  • more

Really happy with the home. Staff are great. My mum has settled in very quickly despite being quite ill in the months leading up to her admission into Deepdene. Staff have made a real effort to ensure she is eating well.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Found all aspects of care, help and friendliness excellent. No complaints.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care given to my husband for his end of life care was excellent. I have since had the opportunity of getting another member of his family to gain residence at this care home for his dementia. They are also giving him excellent care. All of the staff work really hard.

How likely would you be to recommend Deepdene Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum was only at the Deepdene Nursing home for a short while before she passed, but even in her final days, she appeared more at peace with her surroundings than she ever did in hospital. Words cannot express our gratitude to each and every member of the Deepdene caring staff.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have no hesitation in complimenting every single member of staff that I've met, for their professionalism, friendliness, caring, understanding and welcoming nature. In the short time that my father has resided at Deepdene, I can think of dozens of incidents where the staff have found time to go the extra mile and offer reassurance at times of his deepest anxiety. To all of the staff who have been involved with my father please continue doing what you are doing and for being who you are.

Tony

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My Mum received end of life care, and was treated with kindness and respect. All the staff are welcoming and the environment is calm and peaceful. The staff come across as being well trained and eager to assist. The care home is well run and caring.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I brought my mother to Deepdene after looking at quite a number of nursing homes.
My mother who has dementia had developed challenging behaviour as a result of what she had experienced in the last home.
I am very pleased that she no longer has challenging behaviour because of the care and support she has had in three months at Deepdene.
I cannot fault this nursing home and am so pleased that my mother is happy at last.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum was admitted to Deepdene Care Centre with advanced dementia and extremely challenging behaviour. She was agitated and barely slept. The staff and management have shown such kindness and understanding and with their gentle approach and knowledgeable care she has calmed down considerably and seems much happier; albeit in her own little world. It is a very difficult environment to work in but the staff are always cheerful and nothing seems too much trouble. My mum's state of mind and behaviour was a continued worry for me but now I can relax, safe in the knowledge that she is being well cared for so Deepdene Care Centre has made a great difference to both our lives.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel that bed confined patients should have their continence checked more regularly. I had, on many visits, to call staff to change my husband who was sitting in a soiled "nappy".

How likely would you be to recommend Deepdene Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Usha Prasanna, Manager at Deepdene Care Centre responded to this review on 14 Mar 2017:

Dear Eveline,

I am really sorry that you had this situation. I have instructed your concerns to the nurse and carers. Staff will now ensure to check up on him on a regular basis so that such incident will be prevented.

My brother is very happy in this care home. He received very good care for all his needs. The staff are always very informative. As we live 200 miles away this is very reassuring for us.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been at Deepdene for nearly three months. He has been in 2 other nursing homes. I found the staff are attentive and kind at Deepdene. The home is very clean and maintained to a high standard. The residents are treated with consideration and dignity. The medical attention is good. Qualified staff are available 24/7 and the doctor attends the home regularly and is easy to approach and speak to. The staff phone you if there are any problems. The manager runs a tight ship. This is without a doubt an excellent nursing home.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We visited my brother in the morning. We were greeted warmly in reception where a nurse took us to him in the lounge where there were three other patients. He remained asleep for most of our visit. We were offered tea and biscuits on arrival. At lunchtime, the nurse brought his tray to us, woke him and I was able to help him eat with some enjoyment. During our stay, some residents were able to communicate well and they spoke highly of the home. The manager also spoke to us and we left in the knowledge that he was in a safe, warm and caring environment.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

On entering Deepdene Care Home, Dorking, I am always greeted pleasantly by the staff. The surroundings inside are tidy and I usually find a helper to give me information regarding my husband's well-being. He is on the third floor. My husband's room is clean. He appears to be looked after well. My family and I are happy with his treatment etc. which with the condition of dementia, is no easy task for the nursing staff.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My friend is clean and comfortable and is monitored to her needs in a caring way.

How likely would you be to recommend Deepdene Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

During the time my brother was a resident, I was delighted with the care and attention he received. Any problems or requests were always dealt with efficiently and promptly and I had confidence in the care he received.

How likely would you be to recommend Deepdene Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Good

Value for Money: Satisfactory

I went into Deepdene Care Centre for 8 days respite whilst my family went on holiday. The staff are very polite and helpful, they have a good sense of humour. The home is well presented, clean, tidy and the food was good. For me, it was home from home and I got all the care I needed to make my stay safe and pleasant one. Am looking forward to my next week's respite there.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent in all aspects for a very difficult service!

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the past months the standard of care, cleanliness, food has improved greatly. The communal areas have also improved 100% there are so many things to look at, touch, appropriate music to listen to.

How likely would you be to recommend Deepdene Care Centre? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My mum has been at this home since Jan 2015. After some initial teething problems we couldn't be more pleased. She has settled in as well as can be expected for someone with dementia. My father and I looked at 10+ homes personally and we preferred this hotel style rather than converted house style. The rooms are homely with personal possessions wide corridors for wheel chairs, single floor hoists etc in bathrooms. Staff pleasant and courteous. Good food (chef put on a birthday meal for mother's wider family which was first class). All clean and airy. Slight problem with clothes missing between laundry return and with some TV programmes put on for staff rather than residents (News, CSI etc rather than say racing or songs of praise) but a small issue. Daily entertainments/events including some outings. My father still visits mum everyday and says if necessary he'd happily be a resident when the time comes.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My husband was challenging and I found it difficult to find a nursing home that would accept him. Because of the expertise of the staff who care for him at Deepdene, he is now very content off the sedation that was prescribed whilst he was in hospital. The carers are very patient and spend a lot of time making sure they are given plenty of fluids and helped with feeding when necessary. My husband is always clean and in clean clothes.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

My father became a resident of Deepdene care home in January 2016, he settled in very quickly and is very happy and contented there. The staff are kind and professional, treating him with dignity and compassion. A close watch is kept on his health and he enjoys the entertainment and interaction with the staff and management. That dad is well cared for is a huge relief to our whole family.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

We were so pleased when Deepdene Care Centre confirmed that a place would be available for Mum in December 2015. We visited many other homes in the area and found Deepdene to be by far the nicest. The environment is clean and fresh with a cheerful atmosphere among the staff and residents.
In addition to managing Mum’s complex medical needs the staff take great pride in helping residents to retain their self-esteem and dignity. We found Mum’s carers helped her to maintain a very high standard of personal hygiene and routinely helped Mum with her hair, nails and makeup; joining Deepdene after a prolonged stay in hospital the transformation gave both Mum and the family a huge psychological boost. Deepdene Care Centre is next door to the GP Surgery and communication with both the surgery and relatives is excellent.
Staff at the Deepdene Care Centre are caring, polite and professional and we are so grateful to them for the love and care that they’ve provided for Mum.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife is very happy at Deepdene. Staff are very good and helpful. Very good care home.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I think this is a very good and happy home, and my friend is so well looked after.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care provided to my friend is good and of a high standafd. The staff are always friendly and eager to help with any problems.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My Mum has only been at Deepdene for a few months and I cannot praise the staff enough for all their help and care. Mum was in hospital prior to moving there and was very unsettled, but the staff have been very patient and she has now settled in. Mum has quite a few health issues as well as dementia and at Deepdene they have adapted their care to meet Mums needs. We are kept updated of any problems or issues, or change in medication etc and I have even been informed when Mum has had a 'really good day' and had joined in their activities. It helps us as a family to know she is being looked after 24/7

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Don't Know

The residents are treated well.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Deepdene Care Centre for three weeks after coming out of hospital. She has found the care provided by to be exemplary. The staff are friendly and caring, and the food is very good. She is now going home as her health issues are improving and would thoroughly recommend Deepdene Care Centre for respite care/post hospital care. Nothing was too much trouble or more cheerful and efficient.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My family and I visited 16 Care Homes in the near locality, and although Deepdene wasn't our first choice, we are so pleased that my wife was accepted there. She has now been there for 18 months and we remain pleased. I visit nearly every day and am always greeted pleasantly, warmly and courteously by staff, with whom I like to think I have a good rapport.
My wife is well cared for, always looks presentable and appreciates good food at all her meals. The staff are all caring and loving towards her, and nothing is too much trouble. Any concerns can be raised at regular Relatives Meetings, which are then addressed by the Manager. Some take longer than others to resolve or report on - generally by outside agencies!
Weekly outings give the residents a break from the daily routine if they able fit and able so to do. Otherwise, in-house activities are programmed during most of the week, which residents are encouraged (not forced) to attend. Recommended implicitly.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

I am very pleased with the care and attention my mother is receiving during her time she is in care.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Moving my father from a care home in Worthing to Deepdene Dorking was quite daunting especially for my 94 year old father. However, with all the lovely care from management through all the staff. The result has been pleasing and I thank everyone involved at Deepdene. I hope all the positive notes continue for my fathers comfort. Thank you all.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Eager to please and very accommodating in all aspects of care, I researched extensively before deciding on Deepdene. I'm so pleased I went with them and that they were able to take my mother, I highly recommend them to everyone I talk to.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home has improved immensely since the current Manager has been in place. All concerns are taken on board and action is taken to resolve matters very quickly.
Residents I observed seem to be treated with respect and dignity and are now encouraged to participate in activities, this was not obviously the case in previous years.
Some memorabilia has been put around the top floor where my brother is, this is appropriate to the age range of the residents and a useful talking point for visitors to engage their relative with. Some things are still a bit odd, for example my brothers clothing seem sometimes not to be his - jigsaw puzzles of large pieces that I have brought in now seem to be missing from his room. But I see staff dealing with residents in a kind manner. The local Dr makes weekly visits and surgery is only next door, which is very helpful and reassuring .

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Usha Prasanna, Home Manager at Deepdene Care Centre responded to this review on 01 Jun 2016:

Thank you very much for your review. We are taking immense care in ensuring the care and support to all our residents in our care home. We take the comments from the stake holders very seriously and work towards the improvement of the home at all times. We pride ourselves to provide personalised care to our residents with active involvement with family members. I’m glad that you understand that we take the concerns very seriously and resolve it quickly. I can assure you that your comments are taken seriously and we will work towards the improvement of the home.

My sister-in-law had been in Deepdene Care Centre for 3 weeks; although her health has deteriorated during that time, both she and her visitors have received the utmost care and courtesy and we have been very pleased with her treatment. The room is clean and the food is very good and wholesome. The staff are always welcoming with a smile and we have been made to feel that she is in a very comfortable and caring environment. The family cannot speak too highly of the Centre.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been a Resident at Deepdene Care Centre since February 2013. I have never had reason to complain about her care during this time. However, albeit that I had not found reason to complain it was evident a year ago that the care staff had become complacent. This was rectified about one year ago with the introduction of a new management team. Since then the standard of everyday care and, in particular, nursing care has dramatically improved. Staff ensure that Residents are given the opportunity to be fully engaged in activities if they so wish. The standard of professional entertainment has improved, both in quantity and quality with weekly coach outings if desired. Each floor has it's own designated Nurse and my wife is more closely monitored than was the case prior to the new managerial regime taking responsibility 12 months ago. A happy atmosphere is the norm and my wife enjoys the choice of meals on offer.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Deepdene is led by a new manager who has great enthusiasm, commitment and happy residents. The staff are friendly and care for the residents with respect and kindness. My mum always tells me how wonderfully she is looked after.
It is great to see there is now such a positive atmosphere at the home and I would recommend anyone, looking for a care home for their loved one, to visit to see for themselves.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I , as a church visitor call into the home every week and find the staff helpful and caring. The residents are always 'busy' looking well groomed, happy and freely relaxed. I have in fact suggested the nursing home in the past to a family for their mother (now deceased) and they were very pleased to have her there. I am advising someone who needs to go into a nursing home, to try this one.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deepdene helped us when we were at our lowest point and other care homes wouldn't take Dad. Since he went there in January we have seen a marked improvement in his behaviour as the staff know how to treat him. He is always clean and well cared for. The food is lovely, all cooked on site and home is very clean. Most importantly the staff are caring and professional. We can visit when and as often as we like and have never had any serious concerns. I would highly recommend Deepdene

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The new manager has an excellent understanding of the residents and their needs and also cares about her staff team which has improved staff morale.
The nurses and carers work hard and display great care and understanding of the residents dignity. Any concerns have always been dealt with efficiently.
All meals are cooked on site, they always look tasty and nourishing.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

There is a lovely atmosphere in the home. There are new staff who along with current staff are very caring, supportive and have an understanding of the needs of the residents. We feel confident that if we have any concerns about the health or well being of our relatives, we can bring them to the attention of the staff knowing that they will be quickly addressed.
The new manager has an excellent understanding of the residents and their needs and has created a much improved atmosphere.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

As a family we were having difficulties finding a suitable home for my husband. We are all so happy that we found Deepdene. The home is run with great professionalism. The staff are caring. Activities are provided daily to stimulate the residents. Food is home cooked and nourishing. Residents who cannot feed themselves are fed and given drinks. The GP visits weekly. My husband is always clean and has settles well in his new home.

How likely would you be to recommend Deepdene Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

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