Deepdene Care Centre

Hill View, Reigate Road, Dorking RH4 1SY
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9.8 113 Reviews
  • Deepdene Care Centre, Dorking
Deepdene is a purpose-built care home with 66 comfortable en-suite rooms designed to meet a wide range of residential and nursing needs, including care for those living with dementia. The dedicated team of staff strive to provide the highest standards of care in a homely and supportive environment.

The home is divided into smaller units over three floors, all with self-contained living accommodation providing a more homely environment and friendly community for residents. Facilities include spacious lounge areas, dining rooms, quiet lounge areas for relaxation and a hair salon. The large enclosed courtyard garden offers a peaceful oasis for residents to relax and enjoy during the warmer months, in a secure and safe environment.

Deepdene benefits from a busy social and activity programme with a wide variety of daily activities. The activity team work hard to offer a wide range of stimulating activities that are both engaging and fun, with something for everyone.

Centrally located in a convenient and accessible area of Dorking with excellent transport links, the home is well connected for both local journeys and travelling further afield with Dorking train station less than half a mile away.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1430
  • Self-Funded Residential Dementia Care: from £1430
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £1650

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Deepdene Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Raluca Maritan (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • No restrictions

Parking

  • Very limited parking available onsite

Deepdene Care Centre Reviews (113)

9.8

Deepdene Care Centre has a Review Score of 9.8 (9.817) out of 10, based on 32 reviews in the last 2 years.
Over all time Deepdene Care Centre has 113 reviews.

Overall Experience
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Date Published
  • 113
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Reviewer Connection to Deepdene Care Centre
  • 34
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Total of 113, showing 101-113
Review from John S (Husband of Resident) published on 13 June 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My family and I visited 16 Care Homes in the near locality, and although Deepdene wasn't our first choice, we are so pleased that my wife was accepted there. She has now been there for 18 months and we remain pleased. I visit nearly every day and am always greeted pleasantly, warmly and courteously
by staff, with whom I like to think I have a good rapport.
My wife is well cared for, always looks presentable and appreciates good food at all her meals. The staff are all caring and loving towards her, and nothing is too much trouble. Any concerns can be raised at regular Relatives Meetings, which are then addressed by the Manager. Some take longer than others to resolve or report on - generally by outside agencies!
Weekly outings give the residents a break from the daily routine if they able fit and able so to do. Otherwise, in-house activities are programmed during most of the week, which residents are encouraged (not forced) to attend. Recommended implicitly.
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Review from B S (Son of Resident) published on 7 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care and attention my mother is receiving during her time she is in care.
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Review from David J (Son of Resident) published on 6 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Eager to please and very accommodating in all aspects of care, I researched extensively before deciding on Deepdene. I'm so pleased I went with them and that they were able to take my mother, I highly recommend them to everyone I talk to.
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Review from A H (Daughter of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Moving my father from a care home in Worthing to Deepdene Dorking was quite daunting especially for my 94 year old father. However, with all the lovely care from management through all the staff. The result has been pleasing and I thank everyone involved at Deepdene. I hope all the positive notes continue
for my fathers comfort. Thank you all.
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Review from Peter M (Brother of Resident) published on 1 June 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home has improved immensely since the current Manager has been in place. All concerns are taken on board and action is taken to resolve matters very quickly.
Residents I observed seem to be treated with respect and dignity and are now encouraged to participate in activities, this was not obviously
the case in previous years.
Some memorabilia has been put around the top floor where my brother is, this is appropriate to the age range of the residents and a useful talking point for visitors to engage their relative with. Some things are still a bit odd, for example my brothers clothing seem sometimes not to be his - jigsaw puzzles of large pieces that I have brought in now seem to be missing from his room. But I see staff dealing with residents in a kind manner. The local Dr makes weekly visits and surgery is only next door, which is very helpful and reassuring .
Reply from Usha Prasanna, Home Manager at Deepdene Care Centre

Thank you very much for your review. We are taking immense care in ensuring the care and support to all our residents in our care home. We take the comments from the stake holders very seriously and work towards the improvement of the home at all times. We pride ourselves to provide personalised care to our residents with active involvement with family members. I’m glad that you understand that we take the concerns very seriously and resolve it quickly. I can assure you that your comments are taken seriously and we will work towards the improvement of the home.

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Review from Beryl A (Sister-in-law of Resident) published on 27 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law had been in Deepdene Care Centre for 3 weeks; although her health has deteriorated during that time, both she and her visitors have received the utmost care and courtesy and we have been very pleased with her treatment. The room is clean and the food is very good and wholesome.
The staff are always welcoming with a smile and we have been made to feel that she is in a very comfortable and caring environment. The family cannot speak too highly of the Centre.
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Review from Diane (Daughter of Resident) published on 10 May 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Deepdene is led by a new manager who has great enthusiasm, commitment and happy residents. The staff are friendly and care for the residents with respect and kindness. My mum always tells me how wonderfully she is looked after.
It is great to see there is now such a positive atmosphere at the home
and I would recommend anyone, looking for a care home for their loved one, to visit to see for themselves.
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Review from John G (Husband of Resident) published on 10 May 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife has been a Resident at Deepdene Care Centre since February 2013. I have never had reason to complain about her care during this time. However, albeit that I had not found reason to complain it was evident a year ago that the care staff had become complacent. This was rectified about one year
ago with the introduction of a new management team. Since then the standard of everyday care and, in particular, nursing care has dramatically improved. Staff ensure that Residents are given the opportunity to be fully engaged in activities if they so wish. The standard of professional entertainment has improved, both in quantity and quality with weekly coach outings if desired. Each floor has it's own designated Nurse and my wife is more closely monitored than was the case prior to the new managerial regime taking responsibility 12 months ago. A happy atmosphere is the norm and my wife enjoys the choice of meals on offer.
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Review from P C (Regular Volunteer) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I, as a church visitor call into the home every week and find the staff helpful and caring. The residents are always 'busy' looking well groomed, happy and freely relaxed. I have in fact suggested the nursing home in the past to a family for their mother (now deceased) and they were very pleased to
have her there. I am advising someone who needs to go into a nursing home, to try this one.
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Review from Tommy S (Nephew of Resident) published on 14 March 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
The new manager has an excellent understanding of the residents and their needs and also cares about her staff team which has improved staff morale.
The nurses and carers work hard and display great care and understanding of the residents dignity. Any concerns have always been dealt with efficiently.
All
meals are cooked on site, they always look tasty and nourishing.
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Review from Bernie (Great-Niece of Resident) published on 14 March 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
There is a lovely atmosphere in the home. There are new staff who along with current staff are very caring, supportive and have an understanding of the needs of the residents. We feel confident that if we have any concerns about the health or well being of our relatives, we can bring them to the attention
of the staff knowing that they will be quickly addressed.
The new manager has an excellent understanding of the residents and their needs and has created a much improved atmosphere.
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Review from Frances B (Daughter of Resident) published on 14 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Deepdene helped us when we were at our lowest point and other care homes wouldn't take Dad. Since he went there in January we have seen a marked improvement in his behaviour as the staff know how to treat him. He is always clean and well cared for. The food is lovely, all cooked on site and home is
very clean. Most importantly the staff are caring and professional. We can visit when and as often as we like and have never had any serious concerns. I would highly recommend Deepdene
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Review from Mary G (Wife of Resident) published on 9 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family we were having difficulties finding a suitable home for my husband. We are all so happy that we found Deepdene. The home is run with great professionalism. The staff are caring. Activities are provided daily to stimulate the residents. Food is home cooked and nourishing. Residents who cannot
feed themselves are fed and given drinks. The GP visits weekly. My husband is always clean and has settles well in his new home.
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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Deepdene Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Deepdene Care Centre is calculated as follows: ( (305 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 367 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Deepdene Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Raluca

Raluca Maritan

Job Title: Home Manager

My name is Raluca Maritan and I have amassed over a decade of experience in the Health Sector. From humble beginnings as a Care Assistant, I have diligently advanced through the ranks to achieve the position of Home Manager. I am particularly passionate about enhancing the quality of care provided to individuals in need and continuosly seek ways to improve and innovate in the health care field.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Deepdene Care Centre to verify any information. View our terms and conditions. Deepdene Care Centre has an Enhanced Service - more info.