
I thank my lucky stars there was a room at Deepdene for my mother.Donna D(Daughter of Resident/Service User)

Mum was made most welcome, this had an instant impact on her mood and wellbeingPaul S(Son of Resident/Service User)


I thank my lucky stars there was a room at Deepdene for my mother.Donna D(Daughter of Resident/Service User)

Mum was made most welcome, this had an instant impact on her mood and wellbeingPaul S(Son of Resident/Service User)


Deepdene is a purpose-built care home with 66 comfortable en-suite rooms designed to meet a wide range of residential and nursing needs, including care for those living with dementia. The dedicated team of staff strive to provide the highest standards of care in a homely and supportive environment.
The home is divided into smaller units over three floors, all with self-contained living accommodation providing a more homely environment and friendly...
Care Provided by Deepdene Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Deepdene Care Centre for full pricing details and T&Cs.
Contact Deepdene Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Mohamed Awais Baluch(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (2)
Visiting
- No restrictions
Parking
- Very limited parking available onsite
Deepdene Care Centre Reviews (124)
Deepdene Care Centre has a Review Score of 9.9 (9.938) out of 10, based on 31 reviews in the last 2 years.
Over all time Deepdene Care Centre has 124 reviews.
In the past months the standard of care, cleanliness, food has improved greatly. The communal areas have also improved 100% there are so many things to look at, touch, appropriate music to listen to.
My mum has been at this home since Jan 2015. After some initial teething problems we couldn't be more pleased. She has settled in as well as can be expected for someone with dementia. My father and I looked at 10+ homes personally and we preferred this hotel style rather than converted house style. The rooms are homely with personal possessions wide corridors for wheel chairs, single floor hoists etc in bathrooms. Staff pleasant and courteous. Good food (chef put on a birthday meal for mother's wider family which was first class). All clean and airy. Slight problem with clothes missing between laundry return and with some TV programmes put on for staff rather than residents (News, CSI etc rather than say racing or songs of praise) but a small issue. Daily entertainments/events including some outings. My father still visits mum everyday and says if necessary he'd happily be a resident when the time comes.
My wife is very happy at Deepdene. Staff are very good and helpful. Very good care home.
My husband was challenging and I found it difficult to find a nursing home that would accept him. Because of the expertise of the staff who care for him at Deepdene, he is now very content off the sedation that was prescribed whilst he was in hospital. The carers are very patient and spend a lot of time making sure they are given plenty of fluids and helped with feeding when necessary. My husband is always clean and in clean clothes.
My father became a resident of Deepdene care home in January 2016, he settled in very quickly and is very happy and contented there. The staff are kind and professional, treating him with dignity and compassion. A close watch is kept on his health and he enjoys the entertainment and interaction with the staff and management. That dad is well cared for is a huge relief to our whole family.
In addition to managing Mum’s complex medical needs the staff take great pride in helping residents to retain their self-esteem and dignity. We found Mum’s carers helped her to maintain a very high standard of personal hygiene and routinely helped Mum with her hair, nails and makeup; joining Deepdene after a prolonged stay in hospital the transformation gave both Mum and the family a huge psychological boost. Deepdene Care Centre is next door to the GP Surgery and communication with both the surgery and relatives is excellent.
Staff at the Deepdene Care Centre are caring, polite and professional and we are so grateful to them for the love and care that they’ve provided for Mum.
I think this is a very good and happy home, and my friend is so well looked after.
The care provided to my friend is good and of a high standafd. The staff are always friendly and eager to help with any problems.
My Mum has only been at Deepdene for a few months and I cannot praise the staff enough for all their help and care. Mum was in hospital prior to moving there and was very unsettled, but the staff have been very patient and she has now settled in. Mum has quite a few health issues as well as dementia and at Deepdene they have adapted their care to meet Mums needs. We are kept updated of any problems or issues, or change in medication etc and I have even been informed when Mum has had a 'really good day' and had joined in their activities. It helps us as a family to know she is being looked after 24/7
The residents are treated well.
My mother has been in Deepdene Care Centre for three weeks after coming out of hospital. She has found the care provided by to be exemplary. The staff are friendly and caring, and the food is very good. She is now going home as her health issues are improving and would thoroughly recommend Deepdene Care Centre for respite care/post hospital care. Nothing was too much trouble or more cheerful and efficient.
My wife is well cared for, always looks presentable and appreciates good food at all her meals. The staff are all caring and loving towards her, and nothing is too much trouble. Any concerns can be raised at regular Relatives Meetings, which are then addressed by the Manager. Some take longer than others to resolve or report on - generally by outside agencies!
Weekly outings give the residents a break from the daily routine if they able fit and able so to do. Otherwise, in-house activities are programmed during most of the week, which residents are encouraged (not forced) to attend. Recommended implicitly.
I am very pleased with the care and attention my mother is receiving during her time she is in care.
Eager to please and very accommodating in all aspects of care, I researched extensively before deciding on Deepdene. I'm so pleased I went with them and that they were able to take my mother, I highly recommend them to everyone I talk to.
Moving my father from a care home in Worthing to Deepdene Dorking was quite daunting especially for my 94 year old father. However, with all the lovely care from management through all the staff. The result has been pleasing and I thank everyone involved at Deepdene. I hope all the positive notes continue for my fathers comfort. Thank you all.
Residents I observed seem to be treated with respect and dignity and are now encouraged to participate in activities, this was not obviously the case in previous years.
Some memorabilia has been put around the top floor where my brother is, this is appropriate to the age range of the residents and a useful talking point for visitors to engage their relative with. Some things are still a bit odd, for example my brothers clothing seem sometimes not to be his - jigsaw puzzles of large pieces that I have brought in now seem to be missing from his room. But I see staff dealing with residents in a kind manner. The local Dr makes weekly visits and surgery is only next door, which is very helpful and reassuring .
Thank you very much for your review. We are taking immense care in ensuring the care and support to all our residents in our care home. We take the comments from the stake holders very seriously and work towards the improvement of the home at all times. We pride ourselves to provide personalised...
My sister-in-law had been in Deepdene Care Centre for 3 weeks; although her health has deteriorated during that time, both she and her visitors have received the utmost care and courtesy and we have been very pleased with her treatment. The room is clean and the food is very good and wholesome. The staff are always welcoming with a smile and we have been made to feel that she is in a very comfortable and caring environment. The family cannot speak too highly of the Centre.
It is great to see there is now such a positive atmosphere at the home and I would recommend anyone, looking for a care home for their loved one, to visit to see for themselves.
My wife has been a Resident at Deepdene Care Centre since February 2013. I have never had reason to complain about her care during this time. However, albeit that I had not found reason to complain it was evident a year ago that the care staff had become complacent. This was rectified about one year ago with the introduction of a new management team. Since then the standard of everyday care and, in particular, nursing care has dramatically improved. Staff ensure that Residents are given the opportunity to be fully engaged in activities if they so wish. The standard of professional entertainment has improved, both in quantity and quality with weekly coach outings if desired. Each floor has it's own designated Nurse and my wife is more closely monitored than was the case prior to the new managerial regime taking responsibility 12 months ago. A happy atmosphere is the norm and my wife enjoys the choice of meals on offer.
I, as a church visitor call into the home every week and find the staff helpful and caring. The residents are always 'busy' looking well groomed, happy and freely relaxed. I have in fact suggested the nursing home in the past to a family for their mother (now deceased) and they were very pleased to have her there. I am advising someone who needs to go into a nursing home, to try this one.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2025Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Deepdene Care Centre.
There are no upcoming events for Deepdene Care Centre.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Deepdene Care Centre.
Meet the Team (11)

Awais has recently transferred from Furze Hill Lodge and brings a great deal of experience in the care sector to the team at Deepdene.
He began his career as a carer around 10 years ago, and progressed to become a Home Manager, which he says has given him a strong understanding of person-centred care and the importance of supporting everyone in the home, whether they are residents, families or staff.
He is passionate about creating a warm, welcoming environment where residents feel truly at home, and staff feel valued as part of the team.
Born in Manchester and raised in London, Awais now lives in Surrey with his family. He spends time away from work with his two children, who keep him both busy and, he says, "fill his time with joy".

She says that working at Deepdene has been a rewarding experience for her, offering daily opportunities to learn and grow, especially from the people that live with us. She is genuinely proud to work alongside the rest of the Deepdene team.

She joined the team at Deepdene in 2021, and she is passionate about creating a welcoming environment in the home. Sharon enjoys working closely with the care and lifestyle teams to ensuire that everyone who lives with us feels comfortable, valued and celebrated in every way.
Outside of work, Sharon has a keen interest in arts and crafts, which she says helps her bring an artistic flair to the home and helping create vibrant, engaging spaces for the residents.

She is our 'front of house', welcoming new residents, relatives and visitors.
She says the best part of her role is that every day is different, making the home an interesting and fun place to work.
Outside of work, Ali enjoys going to the cinema, theatre, reading a good book and playing badminton.

She says the role has been both fulfilling and transformative, allowing her to contribute meaningfully to the organisation whilst maintaining a healthy work-life balance. She feels the role empowers her to excel professionally, offering the best service possible to the people who live with us and their families.
Maria says it is a privilege to work with such an outstanding team.

She says she loves bring a people-first approach to everything she does. Stephanie enjoys building genuine relationships with the residetns, and sharing moments of mutual understanding, laughter and trust. Always first in line for a fancy dress costume and encouraging the people that live with us to explore their interests and discover new ones.
Outside of work, Stephanie enjoys a good book, musical theatre and spending time in nature.

She brings her skills to the Pamper Club, which she says is the highlight of her week, where she feels she can make sure everyone has moments where they feel special and loved. Mandy also loves bringing out her creative side at regular Arts and Crafts sessions.

His passion is cooking delicious meals for the residents, and is always looking for ways to improve the menu, alongside his team, so they can offer the best service possible.
When he is not in the kitchen, Platon enjoys relaxing with music, enjoying a fishing adventure or cheering on his favourite football team.

Outside of work, Liviu enjoys watching a good movie, jamming out to some music, working out or taking a long stroll around town.

He is passionate about finding new ways to improve the catering services at Deepdene and contribute to the family feel.
When not in work, Czaba finds that his time spent hiking in nature helps recharge and give a fresh perspective to his work.

His favourite part of the job is the change to interact with the amazing people living at Deepdene each day. He says that helping create a safe and welcoming environment for everyone makes his role feel rewarding and valued.
When not at work, Richard enjoys watching films, listening to music and exploring new places within the UK and further afield.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Deepdene Care Centre to verify any information. View our terms and conditions. Deepdene Care Centre has an Enhanced Service -more info.