Deepdene Care Centre

Hill View, Reigate Road, Dorking RH4 1SY
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9.8 113 Reviews
  • Deepdene Care Centre, Dorking
Deepdene is a purpose-built care home with 66 comfortable en-suite rooms designed to meet a wide range of residential and nursing needs, including care for those living with dementia. The dedicated team of staff strive to provide the highest standards of care in a homely and supportive environment.

The home is divided into smaller units over three floors, all with self-contained living accommodation providing a more homely environment and friendly community for residents. Facilities include spacious lounge areas, dining rooms, quiet lounge areas for relaxation and a hair salon. The large enclosed courtyard garden offers a peaceful oasis for residents to relax and enjoy during the warmer months, in a secure and safe environment.

Deepdene benefits from a busy social and activity programme with a wide variety of daily activities. The activity team work hard to offer a wide range of stimulating activities that are both engaging and fun, with something for everyone.

Centrally located in a convenient and accessible area of Dorking with excellent transport links, the home is well connected for both local journeys and travelling further afield with Dorking train station less than half a mile away.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1430
  • Self-Funded Residential Dementia Care: from £1430
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £1650

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Deepdene Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Raluca Maritan (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • No restrictions

Parking

  • Very limited parking available onsite

Deepdene Care Centre Reviews (113)

9.8

Deepdene Care Centre has a Review Score of 9.8 (9.817) out of 10, based on 32 reviews in the last 2 years.
Over all time Deepdene Care Centre has 113 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Deepdene Care Centre
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Total of 113, showing 81-100
Review from Sue C (Daughter of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted to Deepdene Care Centre with advanced dementia and extremely challenging behaviour. She was agitated and barely slept. The staff and management have shown such kindness and understanding and with their gentle approach and knowledgeable care she has calmed down considerably and seems
much happier; albeit in her own little world. It is a very difficult environment to work in but the staff are always cheerful and nothing seems too much trouble. My mum's state of mind and behaviour was a continued worry for me but now I can relax, safe in the knowledge that she is being well cared for so Deepdene Care Centre has made a great difference to both our lives.
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Review from C T (Sister of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very happy in this care home. He received very good care for all his needs. The staff are always very informative. As we live 200 miles away this is very reassuring for us.
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Review from Elaine S (Wife of Resident) published on 7 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at Deepdene for nearly three months. He has been in 2 other nursing homes. I found the staff are attentive and kind at Deepdene. The home is very clean and maintained to a high standard. The residents are treated with consideration and dignity. The medical attention is good. Qualified
staff are available 24/7 and the doctor attends the home regularly and is easy to approach and speak to. The staff phone you if there are any problems. The manager runs a tight ship. This is without a doubt an excellent nursing home.
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Review from MB (Brother of Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited my brother in the morning. We were greeted warmly in reception where a nurse took us to him in the lounge where there were three other patients. He remained asleep for most of our visit. We were offered tea and biscuits on arrival. At lunchtime, the nurse brought his tray to us, woke him
and I was able to help him eat with some enjoyment. During our stay, some residents were able to communicate well and they spoke highly of the home. The manager also spoke to us and we left in the knowledge that he was in a safe, warm and caring environment.
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Review from A B (Wife of Resident) published on 9 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On entering Deepdene Care Home, Dorking, I am always greeted pleasantly by the staff. The surroundings inside are tidy and I usually find a helper to give me information regarding my husband's well-being. He is on the third floor. My husband's room is clean. He appears to be looked after well. My family
and I are happy with his treatment etc. which with the condition of dementia, is no easy task for the nursing staff.
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Review from M H (Friend of Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend is clean and comfortable and is monitored to her needs in a caring way.
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Review from Stephen C (Brother of Resident) published on 9 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the time my brother was a resident, I was delighted with the care and attention he received. Any problems or requests were always dealt with efficiently and promptly and I had confidence in the care he received.
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Review from John O (Resident) published on 1 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went into Deepdene Care Centre for 8 days respite whilst my family went on holiday. The staff are very polite and helpful, they have a good sense of humour. The home is well presented, clean, tidy and the food was good. For me, it was home from home and I got all the care I needed to make my stay
safe and pleasant one. Am looking forward to my next week's respite there.
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Review from C N (Son of Resident) published on 16 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in all aspects for a very difficult service!
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Review from L T (Daughter of Resident) published on 20 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the past months the standard of care, cleanliness, food has improved greatly. The communal areas have also improved 100% there are so many things to look at, touch, appropriate music to listen to.
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Review from Peter S (Son of Resident) published on 6 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at this home since Jan 2015. After some initial teething problems we couldn't be more pleased. She has settled in as well as can be expected for someone with dementia. My father and I looked at 10+ homes personally and we preferred this hotel style rather than converted house style.
The rooms are homely with personal possessions wide corridors for wheel chairs, single floor hoists etc in bathrooms. Staff pleasant and courteous. Good food (chef put on a birthday meal for mother's wider family which was first class). All clean and airy. Slight problem with clothes missing between laundry return and with some TV programmes put on for staff rather than residents (News, CSI etc rather than say racing or songs of praise) but a small issue. Daily entertainments/events including some outings. My father still visits mum everyday and says if necessary he'd happily be a resident when the time comes.
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Review from Peter W (Husband of Resident) published on 30 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is very happy at Deepdene. Staff are very good and helpful. Very good care home.
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Review from Mary G (Wife of Resident) published on 30 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was challenging and I found it difficult to find a nursing home that would accept him. Because of the expertise of the staff who care for him at Deepdene, he is now very content off the sedation that was prescribed whilst he was in hospital. The carers are very patient and spend a lot of
time making sure they are given plenty of fluids and helped with feeding when necessary. My husband is always clean and in clean clothes.
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Review from Marie M (Daughter of Resident) published on 30 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father became a resident of Deepdene care home in January 2016, he settled in very quickly and is very happy and contented there. The staff are kind and professional, treating him with dignity and compassion. A close watch is kept on his health and he enjoys the entertainment and interaction with
the staff and management. That dad is well cared for is a huge relief to our whole family.
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Review from Chris (Son of Resident) published on 30 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so pleased when Deepdene Care Centre confirmed that a place would be available for Mum in December 2015. We visited many other homes in the area and found Deepdene to be by far the nicest. The environment is clean and fresh with a cheerful atmosphere among the staff and residents.
In addition
to managing Mum’s complex medical needs the staff take great pride in helping residents to retain their self-esteem and dignity. We found Mum’s carers helped her to maintain a very high standard of personal hygiene and routinely helped Mum with her hair, nails and makeup; joining Deepdene after a prolonged stay in hospital the transformation gave both Mum and the family a huge psychological boost. Deepdene Care Centre is next door to the GP Surgery and communication with both the surgery and relatives is excellent.
Staff at the Deepdene Care Centre are caring, polite and professional and we are so grateful to them for the love and care that they’ve provided for Mum.
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Review from Pat C (Friend of Resident) published on 27 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this is a very good and happy home, and my friend is so well looked after.
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Review from B G (Friend of Resident) published on 22 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided to my friend is good and of a high standafd. The staff are always friendly and eager to help with any problems.
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Review from Janet (Daughter of Resident) published on 15 June 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has only been at Deepdene for a few months and I cannot praise the staff enough for all their help and care. Mum was in hospital prior to moving there and was very unsettled, but the staff have been very patient and she has now settled in. Mum has quite a few health issues as well as dementia
and at Deepdene they have adapted their care to meet Mums needs. We are kept updated of any problems or issues, or change in medication etc and I have even been informed when Mum has had a 'really good day' and had joined in their activities. It helps us as a family to know she is being looked after 24/7
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Review from Richard T (Friend of Resident) published on 14 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The residents are treated well.
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Review from C W (Daughter of Resident) published on 14 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Deepdene Care Centre for three weeks after coming out of hospital. She has found the care provided by to be exemplary. The staff are friendly and caring, and the food is very good. She is now going home as her health issues are improving and would thoroughly recommend Deepdene
Care Centre for respite care/post hospital care. Nothing was too much trouble or more cheerful and efficient.
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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Deepdene Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Deepdene Care Centre is calculated as follows: ( (305 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 367 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Deepdene Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Raluca

Raluca Maritan

Job Title: Home Manager

My name is Raluca Maritan and I have amassed over a decade of experience in the Health Sector. From humble beginnings as a Care Assistant, I have diligently advanced through the ranks to achieve the position of Home Manager. I am particularly passionate about enhancing the quality of care provided to individuals in need and continuosly seek ways to improve and innovate in the health care field.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Deepdene Care Centre to verify any information. View our terms and conditions. Deepdene Care Centre has an Enhanced Service - more info.