
I thank my lucky stars there was a room at Deepdene for my mother.Donna D(Daughter of Resident/Service User)

Mum was made most welcome, this had an instant impact on her mood and wellbeingPaul S(Son of Resident/Service User)


I thank my lucky stars there was a room at Deepdene for my mother.Donna D(Daughter of Resident/Service User)

Mum was made most welcome, this had an instant impact on her mood and wellbeingPaul S(Son of Resident/Service User)


Deepdene is a purpose-built care home with 66 comfortable en-suite rooms designed to meet a wide range of residential and nursing needs, including care for those living with dementia. The dedicated team of staff strive to provide the highest standards of care in a homely and supportive environment.
The home is divided into smaller units over three floors, all with self-contained living accommodation providing a more homely environment and friendly...
Care Provided by Deepdene Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Deepdene Care Centre for full pricing details and T&Cs.
Contact Deepdene Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Mohamed Awais Baluch(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (2)
Visiting
- No restrictions
Parking
- Very limited parking available onsite
Deepdene Care Centre Reviews (124)
Deepdene Care Centre has a Review Score of 9.9 (9.938) out of 10, based on 31 reviews in the last 2 years.
Over all time Deepdene Care Centre has 124 reviews.
The care staff and all other staff in the home are always very friendly and attentive. They are always very willing to help. I wish I had brought my mother to Deepdene instead of her two other previous nursing homes.
Dear Julia,
Thank you very much for your kind words of appreciation. We loved looking after your mother and she will continue to live among us.
Many Thanks,Usha
Fantastic. Nursing and social care needs are met by a 'team' of very capable, happy and conscientious people who 'care'!
Thanks for the lovely feedback Ian it is our pleasure to look after your brother.
My mother who was 105 was given an excellent welcome by many Deepdene staff when she arrived from hospital with her leg in plaster, despite the fact that she had poor sight and hearing the staff made determined efforts to communicate with her to attempt to break the day-long monotony for someone who, until recently had been an avid reader. I was pleased to see that Deepdene had a high professional staffing ratio which helped their aim to give my mother the best possible service. Another positive action worth noting was the fact that they had entertainment in the lounge on most days and trips to town etc on fine days. The food was excellent and the chef deserves full marks.
Thank you, Philip, for your kind words of appreciation. It means a lot to us.
My father came to this home and spent almost 3 weeks here until he sadly died on the 17th of March and I cannot recommend this home enough. The staff looked after his every need and went beyond their duties to make sure he did not suffer at all and even after he passed the staff looked after our family and informed us what we needed to do next and every member of staff was just so helpful.
We are glad we got the opportunity to look after Dad and make his final days peaceful and comfortable. We appreciate the feedback as it means a lot to us and the team who looked after Dad and Mum.
Our Dad did not want to be a resident anywhere except home. Circumstances would not allow that to happen.
I live over a 100 miles away, so regular phone calls were important. I was kept up to date with Dad's health.
Without this, my husband and I would not have been able to spend the last four days with Dad, Mum and siblings.
The care Dad and we were given from Day one has helped us to cope. Mum would not leave Dad for four days. She was able to do this due to the constant care, food, drink and explanations are given.
Dad passed with Mum, my husband and I with him.
We appreciate all that was done. You ALL are amazing. Thank you.
Thank you so much, Sarah, for the kind words it means a lot to us. I have passed the message to the team as they deserve to be appreciated for the care they give. We are glad we could be of assistance and were able to make you and your family feel comfortable and satisfied to the best of our ability.Thank you again.
Really happy with the home. Staff are great. My mum has settled in very quickly despite being quite ill in the months leading up to her admission into Deepdene. Staff have made a real effort to ensure she is eating well.
Found all aspects of care, help and friendliness excellent. No complaints.
The care given to my husband for his end of life care was excellent. I have since had the opportunity of getting another member of his family to gain residence at this care home for his dementia. They are also giving him excellent care. All of the staff work really hard.
My mum was only at the Deepdene Nursing home for a short while before she passed, but even in her final days, she appeared more at peace with her surroundings than she ever did in hospital. Words cannot express our gratitude to each and every member of the Deepdene caring staff.
I have no hesitation in complimenting every single member of staff that I've met, for their professionalism, friendliness, caring, understanding and welcoming nature. In the short time that my father has resided at Deepdene, I can think of dozens of incidents where the staff have found time to go the extra mile and offer reassurance at times of his deepest anxiety. To all of the staff who have been involved with my father please continue doing what you are doing and for being who you are.
Tony
I feel that bed confined patients should have their continence checked more regularly. I had, on many visits, to call staff to change my husband who was sitting in a soiled "nappy".
Dear Eveline,
I am really sorry that you had this situation. I have instructed your concerns to the nurse and carers. Staff will now ensure to check up on him on a regular basis so that such incident will be prevented.
My mum was admitted to Deepdene Care Centre with advanced dementia and extremely challenging behaviour. She was agitated and barely slept. The staff and management have shown such kindness and understanding and with their gentle approach and knowledgeable care she has calmed down considerably and seems much happier; albeit in her own little world. It is a very difficult environment to work in but the staff are always cheerful and nothing seems too much trouble. My mum's state of mind and behaviour was a continued worry for me but now I can relax, safe in the knowledge that she is being well cared for so Deepdene Care Centre has made a great difference to both our lives.
My brother is very happy in this care home. He received very good care for all his needs. The staff are always very informative. As we live 200 miles away this is very reassuring for us.
My husband has been at Deepdene for nearly three months. He has been in 2 other nursing homes. I found the staff are attentive and kind at Deepdene. The home is very clean and maintained to a high standard. The residents are treated with consideration and dignity. The medical attention is good. Qualified staff are available 24/7 and the doctor attends the home regularly and is easy to approach and speak to. The staff phone you if there are any problems. The manager runs a tight ship. This is without a doubt an excellent nursing home.
We visited my brother in the morning. We were greeted warmly in reception where a nurse took us to him in the lounge where there were three other patients. He remained asleep for most of our visit. We were offered tea and biscuits on arrival. At lunchtime, the nurse brought his tray to us, woke him and I was able to help him eat with some enjoyment. During our stay, some residents were able to communicate well and they spoke highly of the home. The manager also spoke to us and we left in the knowledge that he was in a safe, warm and caring environment.
On entering Deepdene Care Home, Dorking, I am always greeted pleasantly by the staff. The surroundings inside are tidy and I usually find a helper to give me information regarding my husband's well-being. He is on the third floor. My husband's room is clean. He appears to be looked after well. My family and I are happy with his treatment etc. which with the condition of dementia, is no easy task for the nursing staff.
My friend is clean and comfortable and is monitored to her needs in a caring way.
During the time my brother was a resident, I was delighted with the care and attention he received. Any problems or requests were always dealt with efficiently and promptly and I had confidence in the care he received.
I went into Deepdene Care Centre for 8 days respite whilst my family went on holiday. The staff are very polite and helpful, they have a good sense of humour. The home is well presented, clean, tidy and the food was good. For me, it was home from home and I got all the care I needed to make my stay safe and pleasant one. Am looking forward to my next week's respite there.
Excellent in all aspects for a very difficult service!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2025Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Deepdene Care Centre.
There are no upcoming events for Deepdene Care Centre.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Deepdene Care Centre.
Meet the Team (11)

Awais has recently transferred from Furze Hill Lodge and brings a great deal of experience in the care sector to the team at Deepdene.
He began his career as a carer around 10 years ago, and progressed to become a Home Manager, which he says has given him a strong understanding of person-centred care and the importance of supporting everyone in the home, whether they are residents, families or staff.
He is passionate about creating a warm, welcoming environment where residents feel truly at home, and staff feel valued as part of the team.
Born in Manchester and raised in London, Awais now lives in Surrey with his family. He spends time away from work with his two children, who keep him both busy and, he says, "fill his time with joy".

She says that working at Deepdene has been a rewarding experience for her, offering daily opportunities to learn and grow, especially from the people that live with us. She is genuinely proud to work alongside the rest of the Deepdene team.

She joined the team at Deepdene in 2021, and she is passionate about creating a welcoming environment in the home. Sharon enjoys working closely with the care and lifestyle teams to ensuire that everyone who lives with us feels comfortable, valued and celebrated in every way.
Outside of work, Sharon has a keen interest in arts and crafts, which she says helps her bring an artistic flair to the home and helping create vibrant, engaging spaces for the residents.

She is our 'front of house', welcoming new residents, relatives and visitors.
She says the best part of her role is that every day is different, making the home an interesting and fun place to work.
Outside of work, Ali enjoys going to the cinema, theatre, reading a good book and playing badminton.

She says the role has been both fulfilling and transformative, allowing her to contribute meaningfully to the organisation whilst maintaining a healthy work-life balance. She feels the role empowers her to excel professionally, offering the best service possible to the people who live with us and their families.
Maria says it is a privilege to work with such an outstanding team.

She says she loves bring a people-first approach to everything she does. Stephanie enjoys building genuine relationships with the residetns, and sharing moments of mutual understanding, laughter and trust. Always first in line for a fancy dress costume and encouraging the people that live with us to explore their interests and discover new ones.
Outside of work, Stephanie enjoys a good book, musical theatre and spending time in nature.

She brings her skills to the Pamper Club, which she says is the highlight of her week, where she feels she can make sure everyone has moments where they feel special and loved. Mandy also loves bringing out her creative side at regular Arts and Crafts sessions.

His passion is cooking delicious meals for the residents, and is always looking for ways to improve the menu, alongside his team, so they can offer the best service possible.
When he is not in the kitchen, Platon enjoys relaxing with music, enjoying a fishing adventure or cheering on his favourite football team.

Outside of work, Liviu enjoys watching a good movie, jamming out to some music, working out or taking a long stroll around town.

He is passionate about finding new ways to improve the catering services at Deepdene and contribute to the family feel.
When not in work, Czaba finds that his time spent hiking in nature helps recharge and give a fresh perspective to his work.

His favourite part of the job is the change to interact with the amazing people living at Deepdene each day. He says that helping create a safe and welcoming environment for everyone makes his role feel rewarding and valued.
When not at work, Richard enjoys watching films, listening to music and exploring new places within the UK and further afield.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Deepdene Care Centre to verify any information. View our terms and conditions. Deepdene Care Centre has an Enhanced Service -more info.