Deepdene Care Centre

Hill View, Reigate Road, Dorking RH4 1SY
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9.8 113 Reviews
  • Deepdene Care Centre, Dorking
Deepdene is a purpose-built care home with 66 comfortable en-suite rooms designed to meet a wide range of residential and nursing needs, including care for those living with dementia. The dedicated team of staff strive to provide the highest standards of care in a homely and supportive environment.

The home is divided into smaller units over three floors, all with self-contained living accommodation providing a more homely environment and friendly community for residents. Facilities include spacious lounge areas, dining rooms, quiet lounge areas for relaxation and a hair salon. The large enclosed courtyard garden offers a peaceful oasis for residents to relax and enjoy during the warmer months, in a secure and safe environment.

Deepdene benefits from a busy social and activity programme with a wide variety of daily activities. The activity team work hard to offer a wide range of stimulating activities that are both engaging and fun, with something for everyone.

Centrally located in a convenient and accessible area of Dorking with excellent transport links, the home is well connected for both local journeys and travelling further afield with Dorking train station less than half a mile away.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1430
  • Self-Funded Residential Dementia Care: from £1430
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £1650

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Deepdene Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Raluca Maritan (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • No restrictions

Parking

  • Very limited parking available onsite

Deepdene Care Centre Reviews (113)

9.8

Deepdene Care Centre has a Review Score of 9.8 (9.817) out of 10, based on 32 reviews in the last 2 years.
Over all time Deepdene Care Centre has 113 reviews.

Overall Experience
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Date Published
  • 113
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Reviewer Connection to Deepdene Care Centre
  • 34
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  • 5
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Total of 113, showing 61-80
Review from Dawn S (Daughter of Resident) published on 9 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased I chose Deepdene Care Centre for my dad. I was dreading my dad needing residential care but he is happier than he's been for years, he is finally receiving the level of support he needs to be happy and secure.
What really makes the home so special is the dedication of the staff who
go above and beyond and are all so happy and welcoming.
Thank you Deepdene.
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Review from Ray K (Brother of Resident) published on 19 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my sister moved into Deepdene she has been transformed - both physically and psychologically. Her appearance and health have improved and she is much happier. Well done to the team at Deepdene.
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Review from M W (Wife of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are excellent and residents are treated with compassion and dignity.
The only quibble I have is with the organisation of laundry.
Often my husband is not in his own clothes, although the clothes are always clean.
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Review from R W (Son of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A real improvement in mums well-being. The staff were kind and attentive. Good to see her dancing again.
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Review from Robin S (Friend of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An excellent care home with very caring and supportive staff. They are also good at communicating information with the family, providing updates on my friend's welfare. We are very pleased overall with the quality of care shown.
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Review from W Z (Nephew of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is clean whenever I have visited. All staff are always smiling and ready to help. Nothing is too much. We had difficulty in finding a home for my uncle as he had challenging behaviours. But staff are well trained to deal with difficult people, especially on the second floor.
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Review from J S (Friend of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good home.
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Review from Andrew B (Nephew of Resident) published on 11 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was transferred to the care of Deepdene owing to his previous home no longer being able to cope with his increasingly demanding dementia-related symptoms and behaviours. My uncle had severe anxiety and depression, and required constant care for day-to-day living. Through their sensitive and
professional care and attention, the Deepdene staff managed to successfully turn his behaviour around, relieving his anxiety and depressive symptoms and bringing him a level of peace and contentment that he hadn't experienced in years. We recently took the decision to move my uncle from Deepdene to be geographically closer to his remaining family. Deepdene kindly facilitated this move by providing a cab and a familiar member of staff to accompany him on the 2-hour journey around the M25 to his new care home. I would have no hesitation in recommending Deepdene to anybody who has a relative with dementia.
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Review from David A (Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very nice and polite. I can speak from experience compared to the previous care home I came from. I am very happy here and I don't want to go anywhere else.
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Review from Julia B (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Deepdene since March 2017. My mother has advanced dementia and she is looked after very well by the very hard working care staff.
The care staff and all other staff in the home are always very friendly and attentive. They are always very willing to help. I wish I had brought my
mother to Deepdene instead of her two other previous nursing homes.
Reply from Usha Prasanna, Manager at Deepdene Care Centre

Dear Julia,


Thank you very much for your kind words of appreciation. We loved looking after your mother and she will continue to live among us.


Many Thanks,
Usha

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Review from Ian W (Brother of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic. Nursing and social care needs are met by a 'team' of very capable, happy and conscientious people who 'care'!
Reply from Anjaleena Kuriakose, Manager at Deepdene Care Centre

Thanks for the lovely feedback Ian it is our pleasure to look after your brother.

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Review from Philip A (Son of Resident) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who was 105 was given an excellent welcome by many Deepdene staff when she arrived from hospital with her leg in plaster, despite the fact that she had poor sight and hearing the staff made determined efforts to communicate with her to attempt to break the day-long monotony for someone who,
until recently had been an avid reader. I was pleased to see that Deepdene had a high professional staffing ratio which helped their aim to give my mother the best possible service. Another positive action worth noting was the fact that they had entertainment in the lounge on most days and trips to town etc on fine days. The food was excellent and the chef deserves full marks.
Reply from Usha Prasanna, Manager at Deepdene Care Centre

Thank you, Philip, for your kind words of appreciation. It means a lot to us.

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Review from Jae D (Son of Resident) published on 20 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to this home and spent almost 3 weeks here until he sadly died on the 17th of March and I cannot recommend this home enough. The staff looked after his every need and went beyond their duties to make sure he did not suffer at all and even after he passed the staff looked after our family
and informed us what we needed to do next and every member of staff was just so helpful.
Reply from Anjaleena Kuriakose, Deputy Manager at Deepdene Care Centre

We are glad we got the opportunity to look after Dad and make his final days peaceful and comfortable. We appreciate the feedback as it means a lot to us and the team who looked after Dad and Mum.

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Review from Sarah M (Daughter of Resident) published on 20 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family want to THANK each and every member of staff we had contact with.
Our Dad did not want to be a resident anywhere except home. Circumstances would not allow that to happen.
I live over a 100 miles away, so regular phone calls were important. I was kept up to date with Dad's health.
Without
this, my husband and I would not have been able to spend the last four days with Dad, Mum and siblings.
The care Dad and we were given from Day one has helped us to cope. Mum would not leave Dad for four days. She was able to do this due to the constant care, food, drink and explanations are given.
Dad passed with Mum, my husband and I with him.
We appreciate all that was done. You ALL are amazing. Thank you.
Reply from Anjaleena Kuriakoar, Deputy Manager at Deepdene Care Centre

Thank you so much, Sarah, for the kind words it means a lot to us. I have passed the message to the team as they deserve to be appreciated for the care they give. We are glad we could be of assistance and were able to make you and your family feel comfortable and satisfied to the best of our ability.Thank you again.

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Review from C B (Son of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy with the home. Staff are great. My mum has settled in very quickly despite being quite ill in the months leading up to her admission into Deepdene. Staff have made a real effort to ensure she is eating well.
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Review from Sylvia H (Sister-in-law of Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found all aspects of care, help and friendliness excellent. No complaints.
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Review from Violet H (Widow Widower) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care given to my husband for his end of life care was excellent. I have since had the opportunity of getting another member of his family to gain residence at this care home for his dementia. They are also giving him excellent care. All of the staff work really hard.
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Review from Lesley J (Daughter of Resident) published on 11 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was only at the Deepdene Nursing home for a short while before she passed, but even in her final days, she appeared more at peace with her surroundings than she ever did in hospital. Words cannot express our gratitude to each and every member of the Deepdene caring staff.
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Review from Tony F (Son of Resident) published on 6 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no hesitation in complimenting every single member of staff that I've met, for their professionalism, friendliness, caring, understanding and welcoming nature. In the short time that my father has resided at Deepdene, I can think of dozens of incidents where the staff have found time to go the
extra mile and offer reassurance at times of his deepest anxiety. To all of the staff who have been involved with my father please continue doing what you are doing and for being who you are.


Tony

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Review from E M (Wife of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel that bed confined patients should have their continence checked more regularly. I had, on many visits, to call staff to change my husband who was sitting in a soiled "nappy".
Reply from Usha Prasanna, Manager at Deepdene Care Centre

Dear Eveline,


I am really sorry that you had this situation. I have instructed your concerns to the nurse and carers. Staff will now ensure to check up on him on a regular basis so that such incident will be prevented.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Deepdene Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Deepdene Care Centre is calculated as follows: ( (305 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 367 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Deepdene Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Raluca

Raluca Maritan

Job Title: Home Manager

My name is Raluca Maritan and I have amassed over a decade of experience in the Health Sector. From humble beginnings as a Care Assistant, I have diligently advanced through the ranks to achieve the position of Home Manager. I am particularly passionate about enhancing the quality of care provided to individuals in need and continuosly seek ways to improve and innovate in the health care field.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Deepdene Care Centre to verify any information. View our terms and conditions. Deepdene Care Centre has an Enhanced Service - more info.