
I thank my lucky stars there was a room at Deepdene for my mother.Donna D(Daughter of Resident/Service User)

Mum was made most welcome, this had an instant impact on her mood and wellbeingPaul S(Son of Resident/Service User)


I thank my lucky stars there was a room at Deepdene for my mother.Donna D(Daughter of Resident/Service User)

Mum was made most welcome, this had an instant impact on her mood and wellbeingPaul S(Son of Resident/Service User)


Deepdene is a purpose-built care home with 66 comfortable en-suite rooms designed to meet a wide range of residential and nursing needs, including care for those living with dementia. The dedicated team of staff strive to provide the highest standards of care in a homely and supportive environment.
The home is divided into smaller units over three floors, all with self-contained living accommodation providing a more homely environment and friendly...
Care Provided by Deepdene Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Deepdene Care Centre for full pricing details and T&Cs.
Contact Deepdene Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Mohamed Awais Baluch(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (2)
Visiting
- No restrictions
Parking
- Very limited parking available onsite
Deepdene Care Centre Reviews (124)
Deepdene Care Centre has a Review Score of 9.9 (9.938) out of 10, based on 31 reviews in the last 2 years.
Over all time Deepdene Care Centre has 124 reviews.
My husband has dementia and very poor speaking communication skills but the staff treats him with dignity and a great deal of patience. As he has also lost his mental capacity to make decisions he has been given a DoLS. The management kindly explained what this was and how the decisions was made.
So far I have been very impressed with the care. My father seems to have settled in very well. He doesn't get as stressed as he did at his last care home. He has also put on weight which was needed as his BMI was too low. All in all, I'm very pleased with the friendly atmosphere and general feel of the care home.
I am so pleased that you are satisfied with the standard of care that we are able to provide for your father and that you have noticed such positive improvements in his wellbeing. I hope that he will continue to be happy with all of us here at Deepdene and myself and all of the team really do appreciate your comments.
She settled in well and appears relaxed and happy when we visit her.
I have been impressed with all the activities and trips out. The staff are very welcoming to visitors. they are also transparent and happy to talk about any concerns. I find the long-standing staff are very caring and helpful.
My elderly mother moved into Deepdene Care Centre in September 2019 at a point when she had advanced dementia. Staff took trouble to get to know her quickly so that they could support her in the most appropriate way. She settled well and was soon moving around with the use of a walking frame, something she had not done for months. Her family were made welcome at all times, and any changes to Mum's care, medical input, and nursing needs were discussed as necessary. The activities in all units of the care home were excellent, with imaginative ideas and aimed at the inclusion of all residents at whatever level they could take part. The care and skill provided to Mum was very good, and when it was no longer possible to visit her due to the Covid lockdown, we knew she was in good hands. Sadly, despite all efforts, her frailty increased and she died peacefully in the home with staff who knew her looking after her to the last and providing excellent support to her family.
The manager and the team provided a very professional yet personal service to my father over the past year or so that he has been resident. My mother was also a resident here for a short time in 2017 and we had no hesitation in contacting the care home when the need arose for my father. My father fully enjoyed the activities and entertainments that were a daily occurrence and always expressed how happy he was at being there. The staff have shown my parents and us nothing but kindness and have provided a professional care service when they both needed it most. We are most grateful for this.
My mother has been a resident at Deepdene for almost a year. She is content at the home and has become very settled here. The staff are friendly and considerate, they take a genuine interest in the welfare of the people in their care. Recently I walked into the home and could hear my mother singing along with other residents. It was really heartwarming as previously living alone she suffered with anxiety. I feel her quality of life has improved which enables me to enjoy my frequent visits.
Thank you for your kind words about the care we are providing for your mother here at Deepdene. Our staff members will be both rewarded and motivated to hear that their high level of care and support are so much appreciated.
My aunt has been in Deepdene for 8 months. Her health mentally and physically has improved since she has been there. I am so grateful for how caring the staff are. There is a lovely atmosphere and the dining room is like a restaurant. The lounge is bright and comfortable. The entertainment is exceptionally good and very suitable for the residents. It has been such a blessing to have found this place.
My mother was a resident at Deepdene Care Centre from Sept 2018 until July 2019 when she died aged 94. During her time at the home, she received the most excellent care and support from all the staff. She was very happy and frequently praised staff for their work. Thank you to everyone at Deepdene for your help and support.
I'm very pleased I chose Deepdene for my mother she is very well cared for and the staff all treat her with great kindness and dignity. The close relationship with the local Doctors surgery is also valuable, medical problems have been dealt with quickly and close involvement with myself.
Thank you so much for the Review. Its always a pleasure to look after Mum.
Excellent care, well managed.
Thank you, Martin, as always very supportive and encouraging words. It was pleasure and honour to have been able to look after your father and to have met you and family.
Deepdene Care Centre has been amazing in supporting my father's needs. He has been there for over six years now and as his needs have changed, his care has been adapted perfectly. He is always well fed, clean and well presented and the staff have always made me feel able to turn up without prior arrangements. They are extremely friendly and always keep me informed with any issues that I should know my father has always given the centre 'a good name' and there have never been any complaints. I would recommend Deepdene without hesitation.
Thank you so much for the positive review Laura.It is a pleasure to look after Dad.
What really makes the home so special is the dedication of the staff who go above and beyond and are all so happy and welcoming.
Thank you Deepdene.
Since my sister moved into Deepdene she has been transformed - both physically and psychologically. Her appearance and health have improved and she is much happier. Well done to the team at Deepdene.
The only quibble I have is with the organisation of laundry.
Often my husband is not in his own clothes, although the clothes are always clean.
A real improvement in mums well-being. The staff were kind and attentive. Good to see her dancing again.
An excellent care home with very caring and supportive staff. They are also good at communicating information with the family, providing updates on my friend's welfare. We are very pleased overall with the quality of care shown.
The home is clean whenever I have visited. All staff are always smiling and ready to help. Nothing is too much. We had difficulty in finding a home for my uncle as he had challenging behaviours. But staff are well trained to deal with difficult people, especially on the second floor.
Very good home.
My uncle was transferred to the care of Deepdene owing to his previous home no longer being able to cope with his increasingly demanding dementia-related symptoms and behaviours. My uncle had severe anxiety and depression, and required constant care for day-to-day living. Through their sensitive and professional care and attention, the Deepdene staff managed to successfully turn his behaviour around, relieving his anxiety and depressive symptoms and bringing him a level of peace and contentment that he hadn't experienced in years. We recently took the decision to move my uncle from Deepdene to be geographically closer to his remaining family. Deepdene kindly facilitated this move by providing a cab and a familiar member of staff to accompany him on the 2-hour journey around the M25 to his new care home. I would have no hesitation in recommending Deepdene to anybody who has a relative with dementia.
The carers are very nice and polite. I can speak from experience compared to the previous care home I came from. I am very happy here and I don't want to go anywhere else.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2025Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Deepdene Care Centre.
There are no upcoming events for Deepdene Care Centre.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Deepdene Care Centre.
Meet the Team (11)

Awais has recently transferred from Furze Hill Lodge and brings a great deal of experience in the care sector to the team at Deepdene.
He began his career as a carer around 10 years ago, and progressed to become a Home Manager, which he says has given him a strong understanding of person-centred care and the importance of supporting everyone in the home, whether they are residents, families or staff.
He is passionate about creating a warm, welcoming environment where residents feel truly at home, and staff feel valued as part of the team.
Born in Manchester and raised in London, Awais now lives in Surrey with his family. He spends time away from work with his two children, who keep him both busy and, he says, "fill his time with joy".

She says that working at Deepdene has been a rewarding experience for her, offering daily opportunities to learn and grow, especially from the people that live with us. She is genuinely proud to work alongside the rest of the Deepdene team.

She joined the team at Deepdene in 2021, and she is passionate about creating a welcoming environment in the home. Sharon enjoys working closely with the care and lifestyle teams to ensuire that everyone who lives with us feels comfortable, valued and celebrated in every way.
Outside of work, Sharon has a keen interest in arts and crafts, which she says helps her bring an artistic flair to the home and helping create vibrant, engaging spaces for the residents.

She is our 'front of house', welcoming new residents, relatives and visitors.
She says the best part of her role is that every day is different, making the home an interesting and fun place to work.
Outside of work, Ali enjoys going to the cinema, theatre, reading a good book and playing badminton.

She says the role has been both fulfilling and transformative, allowing her to contribute meaningfully to the organisation whilst maintaining a healthy work-life balance. She feels the role empowers her to excel professionally, offering the best service possible to the people who live with us and their families.
Maria says it is a privilege to work with such an outstanding team.

She says she loves bring a people-first approach to everything she does. Stephanie enjoys building genuine relationships with the residetns, and sharing moments of mutual understanding, laughter and trust. Always first in line for a fancy dress costume and encouraging the people that live with us to explore their interests and discover new ones.
Outside of work, Stephanie enjoys a good book, musical theatre and spending time in nature.

She brings her skills to the Pamper Club, which she says is the highlight of her week, where she feels she can make sure everyone has moments where they feel special and loved. Mandy also loves bringing out her creative side at regular Arts and Crafts sessions.

His passion is cooking delicious meals for the residents, and is always looking for ways to improve the menu, alongside his team, so they can offer the best service possible.
When he is not in the kitchen, Platon enjoys relaxing with music, enjoying a fishing adventure or cheering on his favourite football team.

Outside of work, Liviu enjoys watching a good movie, jamming out to some music, working out or taking a long stroll around town.

He is passionate about finding new ways to improve the catering services at Deepdene and contribute to the family feel.
When not in work, Czaba finds that his time spent hiking in nature helps recharge and give a fresh perspective to his work.

His favourite part of the job is the change to interact with the amazing people living at Deepdene each day. He says that helping create a safe and welcoming environment for everyone makes his role feel rewarding and valued.
When not at work, Richard enjoys watching films, listening to music and exploring new places within the UK and further afield.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Deepdene Care Centre to verify any information. View our terms and conditions. Deepdene Care Centre has an Enhanced Service -more info.