
I thank my lucky stars there was a room at Deepdene for my mother.Donna D(Daughter of Resident/Service User)

Mum was made most welcome, this had an instant impact on her mood and wellbeingPaul S(Son of Resident/Service User)


I thank my lucky stars there was a room at Deepdene for my mother.Donna D(Daughter of Resident/Service User)

Mum was made most welcome, this had an instant impact on her mood and wellbeingPaul S(Son of Resident/Service User)


Deepdene is a purpose-built care home with 66 comfortable en-suite rooms designed to meet a wide range of residential and nursing needs, including care for those living with dementia. The dedicated team of staff strive to provide the highest standards of care in a homely and supportive environment.
The home is divided into smaller units over three floors, all with self-contained living accommodation providing a more homely environment and friendly...
Care Provided by Deepdene Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Deepdene Care Centre for full pricing details and T&Cs.
Contact Deepdene Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Mohamed Awais Baluch(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (2)
Visiting
- No restrictions
Parking
- Very limited parking available onsite
Deepdene Care Centre Reviews (124)
Deepdene Care Centre has a Review Score of 9.9 (9.938) out of 10, based on 31 reviews in the last 2 years.
Over all time Deepdene Care Centre has 124 reviews.
Very satisfied with the level of service and care that my wife gets, plus the staff are very friendly towards me when I visit.
In the last 3.5 months, my mum has settled in really well. Always happy and content. This is due to the care she has now. Wonderful staff, all very caring, keeping Mum safe and sound. Very welcoming when we arrive to see Mum. The receptionist is very polite as well. We are very pleased with the home and staff.
The carers are excellent, always very respectful. The home is always very clean. The food is always freshly cooked and a good choice. Lovely atmosphere in the dining room. Always lots of activities and the staff are always happy and include as many of the residents as they can.
Thanks for everything Deepdene.
My mother continues to thrive here. It is a very friendly and well-ran home. In fact, she tells me that it is her home and how many friends she has now on her floor. She loves the entertainment and trying out new colours of nail polish. Activities are wide-ranging and plentiful. She has so much to keep her occupied that she no longer reads as she is too tired! Her new lease of life has been great for all of the family. Thank you all.
We are very happy with how she is looked after and how she is responding. Mum was moved from another home to Deepdene Care Centre four months ago. Since she has been there, she is always cheerful and happy. Mum is 89 and has advanced dementia.
I am always delighted and impressed with your front of house she is very welcoming and engages seamlessly with me and others. Your carers and support workers and nurses have always been very supportive, kind, knowledgeable and respectful which is a tribute to your staff selection and retention too. Thank you for your professionally run service which my friend is benefiting from.
My mother was a resident for many years, under a variety of management. I write with reference to the current set-up. In her last year, Mum was very frail, slept a lot and needed help with eating (soft diet) hence difficult to access food and activities (in the past I would have said good). However, whenever I visited I never failed to be impressed by the personal care Mum received from the staff who attended to her with kindness, dignity and affection. I felt Mum's main nurse really understood her. I live a long way from the home I visited after a long journey I was always given a warm welcome by reception and other staff.
Deepdene Care Centre is quick to respond to any questions and involve the GP or nurse involved without hesitation. The staff are friendly and helpful and have made my grandad welcome.
Outstanding staff. Caring, gentle. Large rooms with big windows. Large corridors so people can walk with zimmers, wheelchairs. Food is good. Nursing staff are particularly good, and their close relationship with a doctor's surgery has proved invaluable.
The home itself is a pleasure to visit.
The staff are always so cheerful and helpful; they go out of their way to assist my husband, even though he doesn't always appreciate it.
Deepdene puts the ward care into a care home.
My mother and aunt both reside at Deepdene where they are both looked after extremely well. They appear to get on well with the other residents and there is lots of entertainment for them to participate in to stimulate what little they have left.
My husband can be aggressive and they know how to deal with this.
When my sister-in-law came to Deepdene Care Centre it was a bustling place, lots of residents and staff. For a lot of reasons, this is not how it is now. I hope the new manager will be able to turn the place around.
Thank you so much for taking the time to review our care home, I am sorry that you feel the home lost its atmosphere in the past but I am sure that you have noticed the changes around the home that have been adding to the environment for the people living with us which I am really passionate about. Looking forward to seeing you at the home again soon, Raluca.
The food is excellent, and Mum is always consulted with regard to her meal choice.
Rooms are well decorated and clean.
The care centre has excellent leadership, nursing and management.
Our friend is extremely happy in the home. The staff are always professional and friendly. They keep us informed of any changes or issues. The home is always clean and tidy and it's been wonderful seeing residents having and doing various activities.
My husband has only been at Deepdene a very short time but every effort has been made by the staff to help him settle for which I thank them all and particularly the manager. She is open and approachable and goes out of her way to be helpful.
Thank you for taking the time to write such kind words about our staff - they will be both rewarded and motivated to hear that their care and support were so much appreciated.
I visited my mum after many months of lockdown and covid restrictions. I found her to be relaxed and quite happy. She seems to be at home with staff and did not mind being there at all. In the home she was in previously, she always told me she wanted to go back home but now my mother is a totally different and happy person which makes me happy and gives me peace of mind. Thank you very much everybody.
Lovely nursing home. I have been pleased with the care they have given my mother. Would highly recommend.
Excellent care of father, looked after with dignity. Regularly kept up to date by staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2025Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Deepdene Care Centre.
There are no upcoming events for Deepdene Care Centre.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Deepdene Care Centre.
Meet the Team (11)

Awais has recently transferred from Furze Hill Lodge and brings a great deal of experience in the care sector to the team at Deepdene.
He began his career as a carer around 10 years ago, and progressed to become a Home Manager, which he says has given him a strong understanding of person-centred care and the importance of supporting everyone in the home, whether they are residents, families or staff.
He is passionate about creating a warm, welcoming environment where residents feel truly at home, and staff feel valued as part of the team.
Born in Manchester and raised in London, Awais now lives in Surrey with his family. He spends time away from work with his two children, who keep him both busy and, he says, "fill his time with joy".

She says that working at Deepdene has been a rewarding experience for her, offering daily opportunities to learn and grow, especially from the people that live with us. She is genuinely proud to work alongside the rest of the Deepdene team.

She joined the team at Deepdene in 2021, and she is passionate about creating a welcoming environment in the home. Sharon enjoys working closely with the care and lifestyle teams to ensuire that everyone who lives with us feels comfortable, valued and celebrated in every way.
Outside of work, Sharon has a keen interest in arts and crafts, which she says helps her bring an artistic flair to the home and helping create vibrant, engaging spaces for the residents.

She is our 'front of house', welcoming new residents, relatives and visitors.
She says the best part of her role is that every day is different, making the home an interesting and fun place to work.
Outside of work, Ali enjoys going to the cinema, theatre, reading a good book and playing badminton.

She says the role has been both fulfilling and transformative, allowing her to contribute meaningfully to the organisation whilst maintaining a healthy work-life balance. She feels the role empowers her to excel professionally, offering the best service possible to the people who live with us and their families.
Maria says it is a privilege to work with such an outstanding team.

She says she loves bring a people-first approach to everything she does. Stephanie enjoys building genuine relationships with the residetns, and sharing moments of mutual understanding, laughter and trust. Always first in line for a fancy dress costume and encouraging the people that live with us to explore their interests and discover new ones.
Outside of work, Stephanie enjoys a good book, musical theatre and spending time in nature.

She brings her skills to the Pamper Club, which she says is the highlight of her week, where she feels she can make sure everyone has moments where they feel special and loved. Mandy also loves bringing out her creative side at regular Arts and Crafts sessions.

His passion is cooking delicious meals for the residents, and is always looking for ways to improve the menu, alongside his team, so they can offer the best service possible.
When he is not in the kitchen, Platon enjoys relaxing with music, enjoying a fishing adventure or cheering on his favourite football team.

Outside of work, Liviu enjoys watching a good movie, jamming out to some music, working out or taking a long stroll around town.

He is passionate about finding new ways to improve the catering services at Deepdene and contribute to the family feel.
When not in work, Czaba finds that his time spent hiking in nature helps recharge and give a fresh perspective to his work.

His favourite part of the job is the change to interact with the amazing people living at Deepdene each day. He says that helping create a safe and welcoming environment for everyone makes his role feel rewarding and valued.
When not at work, Richard enjoys watching films, listening to music and exploring new places within the UK and further afield.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Deepdene Care Centre to verify any information. View our terms and conditions. Deepdene Care Centre has an Enhanced Service -more info.