Deepdene Care Centre

Hill View, Reigate Road, Dorking RH4 1SY
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9.8 113 Reviews
  • Deepdene Care Centre, Dorking
Deepdene is a purpose-built care home with 66 comfortable en-suite rooms designed to meet a wide range of residential and nursing needs, including care for those living with dementia. The dedicated team of staff strive to provide the highest standards of care in a homely and supportive environment.

The home is divided into smaller units over three floors, all with self-contained living accommodation providing a more homely environment and friendly community for residents. Facilities include spacious lounge areas, dining rooms, quiet lounge areas for relaxation and a hair salon. The large enclosed courtyard garden offers a peaceful oasis for residents to relax and enjoy during the warmer months, in a secure and safe environment.

Deepdene benefits from a busy social and activity programme with a wide variety of daily activities. The activity team work hard to offer a wide range of stimulating activities that are both engaging and fun, with something for everyone.

Centrally located in a convenient and accessible area of Dorking with excellent transport links, the home is well connected for both local journeys and travelling further afield with Dorking train station less than half a mile away.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1430
  • Self-Funded Residential Dementia Care: from £1430
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £1650

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Deepdene Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Raluca Maritan (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • No restrictions

Parking

  • Very limited parking available onsite

Deepdene Care Centre Reviews (113)

9.8

Deepdene Care Centre has a Review Score of 9.8 (9.817) out of 10, based on 32 reviews in the last 2 years.
Over all time Deepdene Care Centre has 113 reviews.

Overall Experience
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  • 30
  • 1
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Date Published
  • 113
  • 11
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  • 32
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Reviewer Connection to Deepdene Care Centre
  • 34
  • 24
  • 12
  • 10
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
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  • 1
Total of 113, showing 41-60
Review from Anne N (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother and aunt both reside at Deepdene where they are both looked after extremely well. They appear to get on well with the other residents and there is lots of entertainment for them to participate in to stimulate what little they have left.
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Review from Judy O (Wife of Resident) published on 2 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband can be aggressive and they know how to deal with this.
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Review from S A (Sister-in-law of Resident) published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When my sister-in-law came to Deepdene Care Centre it was a bustling place, lots of residents and staff. For a lot of reasons, this is not how it is now. I hope the new manager will be able to turn the place around.
Reply from Raluca Maritan, Manager at Deepdene Care Centre

Thank you so much for taking the time to review our care home, I am sorry that you feel the home lost its atmosphere in the past but I am sure that you have noticed the changes around the home that have been adding to the environment for the people living with us which I am really passionate about. Looking forward to seeing you at the home again soon, Raluca.

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Review from P C (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum is there for end-of-life care. She has been so well cared for from a nursing perspective. There has been the opportunity to discuss decisions made regarding Mum's daily routines, for which we are grateful.
The food is excellent, and Mum is always consulted with regard to her meal choice.
Rooms
are well decorated and clean.
The care centre has excellent leadership, nursing and management.
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Review from Alexandra C (Friend of Resident) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend is extremely happy in the home. The staff are always professional and friendly. They keep us informed of any changes or issues. The home is always clean and tidy and it's been wonderful seeing residents having and doing various activities.
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Review from Josephine A (Wife of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has only been at Deepdene a very short time but every effort has been made by the staff to help him settle for which I thank them all and particularly the manager. She is open and approachable and goes out of her way to be helpful.
Reply from Anjaleena Kuriakose, Home Manager at Deepdene Care Centre

Thank you for taking the time to write such kind words about our staff - they will be both rewarded and motivated to hear that their care and support were so much appreciated.

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Review from Elizabeth H (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my mum after many months of lockdown and covid restrictions. I found her to be relaxed and quite happy. She seems to be at home with staff and did not mind being there at all. In the home she was in previously, she always told me she wanted to go back home but now my mother is a totally different
and happy person which makes me happy and gives me peace of mind. Thank you very much everybody.
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Review from Diane S (Daughter of Resident) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely nursing home. I have been pleased with the care they have given my mother. Would highly recommend.
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Review from F W (Daughter of Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care of father, looked after with dignity. Regularly kept up to date by staff.
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Review from A M (Wife of Resident) published on 27 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has dementia and very poor speaking communication skills but the staff treats him with dignity and a great deal of patience. As he has also lost his mental capacity to make decisions he has been given a DoLS. The management kindly explained what this was and how the decisions was made.
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Review from N B (Son of Resident) published on 4 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far I have been very impressed with the care. My father seems to have settled in very well. He doesn't get as stressed as he did at his last care home. He has also put on weight which was needed as his BMI was too low. All in all, I'm very pleased with the friendly atmosphere and general feel of
the care home.
Reply from Anjaleena Kuriakose, Home Manager at Deepdene Care Centre

I am so pleased that you are satisfied with the standard of care that we are able to provide for your father and that you have noticed such positive improvements in his wellbeing. I hope that he will continue to be happy with all of us here at Deepdene and myself and all of the team really do appreciate your comments.

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Review from S L (Niece of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the way my aunt has been looked after at this care home.
She settled in well and appears relaxed and happy when we visit her.
I have been impressed with all the activities and trips out. The staff are very welcoming to visitors. they are also transparent and happy to talk about
any concerns. I find the long-standing staff are very caring and helpful.
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Review from Janet C (Daughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother moved into Deepdene Care Centre in September 2019 at a point when she had advanced dementia. Staff took trouble to get to know her quickly so that they could support her in the most appropriate way. She settled well and was soon moving around with the use of a walking frame, something
she had not done for months. Her family were made welcome at all times, and any changes to Mum's care, medical input, and nursing needs were discussed as necessary. The activities in all units of the care home were excellent, with imaginative ideas and aimed at the inclusion of all residents at whatever level they could take part. The care and skill provided to Mum was very good, and when it was no longer possible to visit her due to the Covid lockdown, we knew she was in good hands. Sadly, despite all efforts, her frailty increased and she died peacefully in the home with staff who knew her looking after her to the last and providing excellent support to her family.
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Review from Chris B (Son of Resident) published on 7 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team provided a very professional yet personal service to my father over the past year or so that he has been resident. My mother was also a resident here for a short time in 2017 and we had no hesitation in contacting the care home when the need arose for my father. My father fully
enjoyed the activities and entertainments that were a daily occurrence and always expressed how happy he was at being there. The staff have shown my parents and us nothing but kindness and have provided a professional care service when they both needed it most. We are most grateful for this.
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Review from L S (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Deepdene for almost a year. She is content at the home and has become very settled here. The staff are friendly and considerate, they take a genuine interest in the welfare of the people in their care. Recently I walked into the home and could hear my mother singing
along with other residents. It was really heartwarming as previously living alone she suffered with anxiety. I feel her quality of life has improved which enables me to enjoy my frequent visits.
Reply from Anjaleena Kuriakose, Home Manager at Deepdene Care Centre

Thank you for your kind words about the care we are providing for your mother here at Deepdene. Our staff members will be both rewarded and motivated to hear that their high level of care and support are so much appreciated.

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Review from Justine F (Niece of Resident) published on 9 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been in Deepdene for 8 months. Her health mentally and physically has improved since she has been there. I am so grateful for how caring the staff are. There is a lovely atmosphere and the dining room is like a restaurant. The lounge is bright and comfortable. The entertainment is exceptionally
good and very suitable for the residents. It has been such a blessing to have found this place.
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Review from Chris D (Son of Resident) published on 9 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Deepdene Care Centre from Sept 2018 until July 2019 when she died aged 94. During her time at the home, she received the most excellent care and support from all the staff. She was very happy and frequently praised staff for their work. Thank you to everyone at Deepdene
for your help and support.
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Review from A C (Son of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very pleased I chose Deepdene for my mother she is very well cared for and the staff all treat her with great kindness and dignity. The close relationship with the local Doctors surgery is also valuable, medical problems have been dealt with quickly and close involvement with myself.
Reply from Anjaleena Kuriakose, Manager at Deepdene Care Centre

Thank you so much for the Review. Its always a pleasure to look after Mum.

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Review from Martin R (Son of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, well-managed home, staff always happy and smiley.
Excellent care, well managed.
Reply from Usha Prasanna, Manager at Deepdene Care Centre

Thank you, Martin, as always very supportive and encouraging words. It was pleasure and honour to have been able to look after your father and to have met you and family.

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Review from Laura S (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Deepdene Care Centre has been amazing in supporting my father's needs. He has been there for over six years now and as his needs have changed, his care has been adapted perfectly. He is always well fed, clean and well presented and the staff have always made me feel able to turn up without prior arrangements.
They are extremely friendly and always keep me informed with any issues that I should know my father has always given the centre 'a good name' and there have never been any complaints. I would recommend Deepdene without hesitation.
Reply from Usha Prasanna, Manager at Deepdene Care Centre

Thank you so much for the positive review Laura.It is a pleasure to look after Dad.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Deepdene Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Deepdene Care Centre is calculated as follows: ( (305 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 367 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Deepdene Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Raluca

Raluca Maritan

Job Title: Home Manager

My name is Raluca Maritan and I have amassed over a decade of experience in the Health Sector. From humble beginnings as a Care Assistant, I have diligently advanced through the ranks to achieve the position of Home Manager. I am particularly passionate about enhancing the quality of care provided to individuals in need and continuosly seek ways to improve and innovate in the health care field.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Deepdene Care Centre to verify any information. View our terms and conditions. Deepdene Care Centre has an Enhanced Service - more info.