Deepdene Care Centre

Hill View, Reigate Road, Dorking RH4 1SY
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9.8 113 Reviews
  • Deepdene Care Centre, Dorking
Deepdene is a purpose-built care home with 66 comfortable en-suite rooms designed to meet a wide range of residential and nursing needs, including care for those living with dementia. The dedicated team of staff strive to provide the highest standards of care in a homely and supportive environment.

The home is divided into smaller units over three floors, all with self-contained living accommodation providing a more homely environment and friendly community for residents. Facilities include spacious lounge areas, dining rooms, quiet lounge areas for relaxation and a hair salon. The large enclosed courtyard garden offers a peaceful oasis for residents to relax and enjoy during the warmer months, in a secure and safe environment.

Deepdene benefits from a busy social and activity programme with a wide variety of daily activities. The activity team work hard to offer a wide range of stimulating activities that are both engaging and fun, with something for everyone.

Centrally located in a convenient and accessible area of Dorking with excellent transport links, the home is well connected for both local journeys and travelling further afield with Dorking train station less than half a mile away.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1430
  • Self-Funded Residential Dementia Care: from £1430
  • Self-Funded Nursing Care: from £1595
  • Self-Funded Nursing Dementia Care: from £1650

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Deepdene Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Raluca Maritan (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • No restrictions

Parking

  • Very limited parking available onsite

Deepdene Care Centre Reviews (113)

9.8

Deepdene Care Centre has a Review Score of 9.8 (9.817) out of 10, based on 32 reviews in the last 2 years.
Over all time Deepdene Care Centre has 113 reviews.

Overall Experience
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Date Published
  • 113
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Reviewer Connection to Deepdene Care Centre
  • 34
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Total of 113, showing 21-40
Review from S B (Partner of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went to a lovely meeting/tea on May 8th, which was to raise money for Alzheimer's disease, and discuss the future plans for the care home.
I believe quite a lot of money was raised.
My partner, who has Alzheimer's was there with me.
The management team talked about the plans for Deepdene. This
included changes within the building, and additional staff for activities and mealtime support.
They are clearly taking any resident's opinions in regard to their food seriously, and making sure that their chef is totally involved in this process.
Senior management spoke with understanding and humour and emphasised that this was an important concern which was being highlighted.
For me, the key point of the meeting was the fact that the care home has not had to use bank staff in the last year!
This says so much about the high quality of people employed at Deepdene.
l feel this also links directly to the senior management team and the way they value all their amazing staff.
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Review from A G (Cousin of Resident) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very satisfied with the service of care for my elderly cousin The staff are friendly and very caring. They keep me informed on any medical issues. The level of care that they give my cousin is excellent. Would highly recommend it.
Our primary contact when we call is the lady in reception she is always
so friendly and helpful.
Many Thanks to all at Deepdene.
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Review from Linda B (Sister of Resident) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident of Deepdene Care Centre for several years and I am very happy with the care and respect he receives.
All staff members work hard and treat patients, relatives, and visitors with respect and consideration.
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Review from J H (Friend of Resident) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I confirm that I feel relaxed and that everything is being done to the highest level to make the residents cared for. They also keep me updated on any problems that occur. It is important that we can be reassured there are no major problems.
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Review from R C (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum seems happy and settled. The carers and nurses are all very kind, caring and friendly, she gets on with them all as far as I’ve seen. She can be challenging but they all deal with that. The food can be an issue (purée diet) no one ever seems to know what it is! It would be nice to tell Mum what
she’s eating. She loves her puddings but there isn’t always a choice mostly just yoghurt (I’ve mentioned it numerous times)
Cleaning isn’t 100% and laundry can sometimes be an issue too, but someone will go and look for any item that seems to be missing or find clothes for Mum if she doesn’t have many. I think that both the cleaning and laundry staff work very hard but there’s a lot to do! The activities staff visit Mum as she mostly doesn’t want to join in and make her feel included. She loves visits from the therapy dog too! Overall Deepdene is a very welcoming place (especially the receptionist) and everybody who works there is friendly and caring and works hard. I would recommend it.
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Review from J L (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother was moved here, the care has been excellent. Every effort to settle her (she is 96). The staff are always kind and happy and very helpful.
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Review from K B (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very satisfied with the service of care for my mum. The staff are friendly and very caring. They keep me informed on any medical issues. The level of care that they give my Mum is excellent. Would highly recommend. Thank you Deepdene.
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Review from K S (Daughter of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff seem helpful and caring. They keep me updated of any medical issues by phone when needed. Eating is an issue, attempts are being made to address the type of food he will eat and hopefully assistance in eating it. Only negative is clothes, takes a long times, e.g. socks/hankie to be returned to
room. Also loss of false teeth!
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Review from Mary W (Wife of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care my husband is getting at Deepdene. My only criticism is the laundry service, which is extremely slow, i.e. it can take ten days to return items and even then I have to keep asking as clothes running out.
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Review from Alan D (Husband of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the level of service and care that my wife gets, plus the staff are very friendly towards me when I visit.
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Review from C J (Daughter of Resident) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the last 3.5 months, my mum has settled in really well. Always happy and content. This is due to the care she has now. Wonderful staff, all very caring, keeping Mum safe and sound. Very welcoming when we arrive to see Mum. The receptionist is very polite as well. We are very pleased with the home
and staff.
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Review from S G (Friend of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are excellent, always very respectful. The home is always very clean. The food is always freshly cooked and a good choice. Lovely atmosphere in the dining room. Always lots of activities and the staff are always happy and include as many of the residents as they can.
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Review from Colin P (Son of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved in and was settled and reassured by her carers immediately. So good in fact Mum thought she was in a hotel. The friendly staff now all know her and always have a positive word to say whenever I visit. She was even playing bingo the last time I went, which she has never done before.
Thanks
for everything Deepdene.
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Review from P J (Daughter of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother continues to thrive here. It is a very friendly and well-ran home. In fact, she tells me that it is her home and how many friends she has now on her floor. She loves the entertainment and trying out new colours of nail polish. Activities are wide-ranging and plentiful. She has so much to keep
her occupied that she no longer reads as she is too tired! Her new lease of life has been great for all of the family. Thank you all.
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Review from C A (Daughter of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with how she is looked after and how she is responding. Mum was moved from another home to Deepdene Care Centre four months ago. Since she has been there, she is always cheerful and happy. Mum is 89 and has advanced dementia.
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Review from N W (Private Carer of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always delighted and impressed with your front of house she is very welcoming and engages seamlessly with me and others. Your carers and support workers and nurses have always been very supportive, kind, knowledgeable and respectful which is a tribute to your staff selection and retention too.
Thank you for your professionally run service which my friend is benefiting from.
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Review from H C (Daughter of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident for many years, under a variety of management. I write with reference to the current set-up. In her last year, Mum was very frail, slept a lot and needed help with eating (soft diet) hence difficult to access food and activities (in the past I would have said good). However,
whenever I visited I never failed to be impressed by the personal care Mum received from the staff who attended to her with kindness, dignity and affection. I felt Mum's main nurse really understood her. I live a long way from the home I visited after a long journey I was always given a warm welcome by reception and other staff.
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Review from L G (Granddaughter of Resident) published on 24 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Deepdene Care Centre is quick to respond to any questions and involve the GP or nurse involved without hesitation. The staff are friendly and helpful and have made my grandad welcome.
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Review from Caroline B (Niece of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding staff. Caring, gentle. Large rooms with big windows. Large corridors so people can walk with zimmers, wheelchairs. Food is good. Nursing staff are particularly good, and their close relationship with a doctor's surgery has proved invaluable.
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Review from Sheila T (Wife of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't speak too highly of this care home. My husband moved in on the 21st of October 2022, and right from the start, I was given help and advice.
The home itself is a pleasure to visit.
The staff are always so cheerful and helpful; they go out of their way to assist my husband, even though he
doesn't always appreciate it.
Deepdene puts the ward care into a care home.
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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Deepdene Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Deepdene Care Centre is calculated as follows: ( (305 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 367 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Deepdene Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Raluca

Raluca Maritan

Job Title: Home Manager

My name is Raluca Maritan and I have amassed over a decade of experience in the Health Sector. From humble beginnings as a Care Assistant, I have diligently advanced through the ranks to achieve the position of Home Manager. I am particularly passionate about enhancing the quality of care provided to individuals in need and continuosly seek ways to improve and innovate in the health care field.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Deepdene Care Centre to verify any information. View our terms and conditions. Deepdene Care Centre has an Enhanced Service - more info.