
I thank my lucky stars there was a room at Deepdene for my mother.Donna D(Daughter of Resident/Service User)

Mum was made most welcome, this had an instant impact on her mood and wellbeingPaul S(Son of Resident/Service User)


I thank my lucky stars there was a room at Deepdene for my mother.Donna D(Daughter of Resident/Service User)

Mum was made most welcome, this had an instant impact on her mood and wellbeingPaul S(Son of Resident/Service User)


Deepdene is a purpose-built care home with 66 comfortable en-suite rooms designed to meet a wide range of residential and nursing needs, including care for those living with dementia. The dedicated team of staff strive to provide the highest standards of care in a homely and supportive environment.
The home is divided into smaller units over three floors, all with self-contained living accommodation providing a more homely environment and friendly...
Care Provided by Deepdene Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Deepdene Care Centre for full pricing details and T&Cs.
Contact Deepdene Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Mohamed Awais Baluch(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (2)
Visiting
- No restrictions
Parking
- Very limited parking available onsite
Deepdene Care Centre Reviews (124)
Deepdene Care Centre has a Review Score of 9.9 (9.938) out of 10, based on 31 reviews in the last 2 years.
Over all time Deepdene Care Centre has 124 reviews.
The Care Staff really do care and look after my husband extremely well.
His room is very clean and he looks neat and tidy at all times.
The food is well presented and looks appetising.
I am very happy that my husband is in here.
Thank you for taking the time to leave such a lovely review of our home. Your feedback is incredibly valuable to us as we continuously strive to enhance our offerings and provide the highest level of satisfaction to our residents and relatives.
My Dad has been a resident of Deepdene Care Centre since December 2024.All the staff have made the transition from another Care Home a lot easier than we thought.My Dad has settled in very well here which has been nice to see.All the staff including the Receptionist, Nurses,Carers & of course the Managerial Staff have all helped my Dad to settle in.The Home is very comfortable & feels very homely & the staff are very welcoming when we visit offering tea/coffee & cake.
Thank you for the lovely review you recently shared. Your feedback is truly valued and appreciated by all of us here as we continuously strive to improve our services.
My wife and I visited my mother, on September 2nd 2024. Mum had been at Deepdene since the beginning of 2024. She began to decline between the 2nd and 11th of September, passing peacefully in her room on Wednesday evening. Our interaction with the staff was quite wonderful. Every member of staff we came into contact with was caring, kind, gentle, concerned and warm-hearted. We interacted with 16 members of staff over the ten days that we were to sit with mum, morning, afternoon and night. The lady at reception was outstanding. Her kindness, generosity and helpful demeanour was superb. The manager was tremendous and obviously is the driving force behind this splendid team of carers. She was practical, helpful, extremely knowledgeable and so very kind and sensitive. The carer we had the most contact with was wonderful. She was always on hand to help, administer easing medication, and always with clear precise advice, that helped us all immeasurably. An outstanding Team.
I wanted to express my sincere gratitude for your kind feedback. Your comments mean a great deal to us and serve as a testament to the quality of service we strive to provide. It was truly a pleasure for us to support your mum and I am delighted to hear that our efforts have made a positive impact....
Whenever I point out where some help or input is needed, it's dealt with immediately. I'd recommend Deepdene to anyone in a similar position to me.
My mum has dementia and has been a resident at the home for just over a year. In her own words she tells me that "the food is very good and the bed very comfortable". The staff are all 100% committed to making sure that all the residents are very well looked after and treated with the dignity and respect that they deserve. When I leave the home after visiting, a member of staff often sits with my mum for a time to make sure that she is ok. The home is beautifully clean and there are always plenty of activities going on. Having visited relatives staying at several homes in the area I can honestly say that Deepdene Care Centre is the best. The only real downside is that visitors parking is very limited however there is a large public car park about 100 metres away.
The rooms are spacious and cleaned to a high standard. The food is well prepared and my mother is very happy with the variety and quality.
But most of all it is the staff who do so much to care for the residents that make Deepdene a great place for my Mother to spend her last years.
I would like to thank you for your lovely feedback. We are very pleased to hear you have a positive experience. Your kind words mean a great deal to us and serve as a source of motivation for our team.
We are very happy with the care my parents receive at Deepdene, from the nursing support, activities provided and most importantly the friendship shown by the staff. The family fun day was amazing, great music, lovely food and fun entertainment.
I would like to thank you for your lovely feedback. Your appreciation means a great deal to us and reinforces our commitment to the highest standards of care. We continuously strive to improve and enhance the quality of life for our residents. Your insights are invaluable in helping us support them in living their best lives.
My mother was in a previous care setup and struggled quite significantly with her mental health, since she has moved to Deepdene she has transformed. She thrives in the friendly respectful environment and feels welcome and well looked after. Since her transfer she has had a long period of stability - long may it continue. Thank you to each team member for your care.
Thank you for your feedback regarding your experience at Deepdene. I am very pleased to hear that you and your loved one have a positive experience with us. We are continuously striving to improve our service and ensure that all our residents feel comfortable and well-cared for. Your insights are invaluable to us, and we appreciate you taking the time to share them.
I am happy with the care my dad is given and that he is treated with respect. They have a great entertainment programme also which I'm sure he gets great joy from. I believe he is well looked after and is happy.
Thank you for your kind words. It truly means a lot to us. We are fully committed to ensuring that our residents are happy and well looked after, and feedback like yours reinforces our dedication to this mission.
We have just attended a fun day and the organisation was amazing. Everyone, including visitors, were so spoilt.
All the staff that we have met were so genuine and caring towards the residents.
Thank you for caring for my family so well.
Thanks for your kind words. Brandy is always welcome at Deepdene, as her presence brings such joy to our residents. It has been truly delightful to have both you and Brandy visiting us each week. I have witnessed the wonderful bond that has formed between her and our residents, which has been a...
Couldn't be happier to bring my volunteer therapy dog to Deepdene. The care and support they give their residents and staff is second to none, Brandy the PAT dog is part of the family and we love everyone.
Thank you for your recent review. Your feedback is incredibly important to us and plays a vital role in our ongoing efforts to improve our service.
I believe quite a lot of money was raised.
My partner, who has Alzheimer's was there with me.
The management team talked about the plans for Deepdene. This included changes within the building, and additional staff for activities and mealtime support.
They are clearly taking any resident's opinions in regard to their food seriously, and making sure that their chef is totally involved in this process.
Senior management spoke with understanding and humour and emphasised that this was an important concern which was being highlighted.
For me, the key point of the meeting was the fact that the care home has not had to use bank staff in the last year!
This says so much about the high quality of people employed at Deepdene.
l feel this also links directly to the senior management team and the way they value all their amazing staff.
Our primary contact when we call is the lady in reception she is always so friendly and helpful.
Many Thanks to all at Deepdene.
All staff members work hard and treat patients, relatives, and visitors with respect and consideration.
I confirm that I feel relaxed and that everything is being done to the highest level to make the residents cared for. They also keep me updated on any problems that occur. It is important that we can be reassured there are no major problems.
Cleaning isn’t 100% and laundry can sometimes be an issue too, but someone will go and look for any item that seems to be missing or find clothes for Mum if she doesn’t have many. I think that both the cleaning and laundry staff work very hard but there’s a lot to do! The activities staff visit Mum as she mostly doesn’t want to join in and make her feel included. She loves visits from the therapy dog too! Overall Deepdene is a very welcoming place (especially the receptionist) and everybody who works there is friendly and caring and works hard. I would recommend it.
Since my mother was moved here, the care has been excellent. Every effort to settle her (she is 96). The staff are always kind and happy and very helpful.
Very satisfied with the service of care for my mum. The staff are friendly and very caring. They keep me informed on any medical issues. The level of care that they give my Mum is excellent. Would highly recommend. Thank you Deepdene.
Staff seem helpful and caring. They keep me updated of any medical issues by phone when needed. Eating is an issue, attempts are being made to address the type of food he will eat and hopefully assistance in eating it. Only negative is clothes, takes a long times, e.g. socks/hankie to be returned to room. Also loss of false teeth!
I am very happy with the care my husband is getting at Deepdene. My only criticism is the laundry service, which is extremely slow, i.e. it can take ten days to return items and even then I have to keep asking as clothes running out.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2025Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Deepdene Care Centre.
There are no upcoming events for Deepdene Care Centre.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Deepdene Care Centre.
Meet the Team (11)

Awais has recently transferred from Furze Hill Lodge and brings a great deal of experience in the care sector to the team at Deepdene.
He began his career as a carer around 10 years ago, and progressed to become a Home Manager, which he says has given him a strong understanding of person-centred care and the importance of supporting everyone in the home, whether they are residents, families or staff.
He is passionate about creating a warm, welcoming environment where residents feel truly at home, and staff feel valued as part of the team.
Born in Manchester and raised in London, Awais now lives in Surrey with his family. He spends time away from work with his two children, who keep him both busy and, he says, "fill his time with joy".

She says that working at Deepdene has been a rewarding experience for her, offering daily opportunities to learn and grow, especially from the people that live with us. She is genuinely proud to work alongside the rest of the Deepdene team.

She joined the team at Deepdene in 2021, and she is passionate about creating a welcoming environment in the home. Sharon enjoys working closely with the care and lifestyle teams to ensuire that everyone who lives with us feels comfortable, valued and celebrated in every way.
Outside of work, Sharon has a keen interest in arts and crafts, which she says helps her bring an artistic flair to the home and helping create vibrant, engaging spaces for the residents.

She is our 'front of house', welcoming new residents, relatives and visitors.
She says the best part of her role is that every day is different, making the home an interesting and fun place to work.
Outside of work, Ali enjoys going to the cinema, theatre, reading a good book and playing badminton.

She says the role has been both fulfilling and transformative, allowing her to contribute meaningfully to the organisation whilst maintaining a healthy work-life balance. She feels the role empowers her to excel professionally, offering the best service possible to the people who live with us and their families.
Maria says it is a privilege to work with such an outstanding team.

She says she loves bring a people-first approach to everything she does. Stephanie enjoys building genuine relationships with the residetns, and sharing moments of mutual understanding, laughter and trust. Always first in line for a fancy dress costume and encouraging the people that live with us to explore their interests and discover new ones.
Outside of work, Stephanie enjoys a good book, musical theatre and spending time in nature.

She brings her skills to the Pamper Club, which she says is the highlight of her week, where she feels she can make sure everyone has moments where they feel special and loved. Mandy also loves bringing out her creative side at regular Arts and Crafts sessions.

His passion is cooking delicious meals for the residents, and is always looking for ways to improve the menu, alongside his team, so they can offer the best service possible.
When he is not in the kitchen, Platon enjoys relaxing with music, enjoying a fishing adventure or cheering on his favourite football team.

Outside of work, Liviu enjoys watching a good movie, jamming out to some music, working out or taking a long stroll around town.

He is passionate about finding new ways to improve the catering services at Deepdene and contribute to the family feel.
When not in work, Czaba finds that his time spent hiking in nature helps recharge and give a fresh perspective to his work.

His favourite part of the job is the change to interact with the amazing people living at Deepdene each day. He says that helping create a safe and welcoming environment for everyone makes his role feel rewarding and valued.
When not at work, Richard enjoys watching films, listening to music and exploring new places within the UK and further afield.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Deepdene Care Centre to verify any information. View our terms and conditions. Deepdene Care Centre has an Enhanced Service -more info.