Submit a Review for Emberbrook Care Home
16 Raphael Drive, Thames Ditton, KT7 0BL
View full details of Emberbrook Care HomeLatest Reviews for Emberbrook Care Home
10 April 2026
I highly recommend Emberbrook Care Home. The compassionate care given to my mother-in-law was exceptional these past 5 months, as she was treated with dignity and kindness. I visited often and observed the cheerful atmosphere and friendliness of the staff. Thank you to all at Emberbrook.
09 April 2026
My wife has Alzheimer's and Parkinson's and is very immobile. All of the staff I have seen are friendly, professional and efficient. I have never seen anything that I have been disappointed with. I do not want my wife to be in any care home, however, I know she is receiving the care she needs and
thank all the staff for that.
09 April 2026
As soon as my mum arrived, the health assessment was carried out, and it showed mum needed a better understanding of her needs and level of ability. Soon afterwards, mum started to become much happier and healthier and was given an extension on her life. Sally was a close worker to Mum. All the
staff treated mum with respect and care. The staff made an effort to get to know her and the family. This meant a lot to all who visited Emberbrook, family or otherwise.
26 March 2026
My mother passed away on 23/02/26. Her care during her brief stay at the care home was to the very highest standard. I was made to feel extremely welcome and comfortable during every visit. Gentle, kind and compassionate care was provided by the whole team. I would not have wanted for a better care
facility, which is kept in immaculate condition, with each resident being given superb attention.
13 February 2026
Visited on Sunday 25th and as always quick entry and met with a smile and a hello by whoever is on reception. As usual the whole place looked and felt clean and tidy.
Very friendly staff (and helpful) greeted us and asked if needed any help.
Always a pleasant experience.
22 December 2025
My nan has settled in so well now and its nice to see her joining in some activities. She now communicated with us enjoying a treat and coffee in the downstairs cafe area. We play games with her and her great grandson thinks she is now funny and fun.
18 November 2025
I am extremely happy with the care my close friend is receiving at Emberbrook. He loves his room and is comfortable and well looked after by the wonderful and caring staff.
30 October 2025
I was worried at first having my wife in a nursing home but Emberbrook put me at ease and care for my wife very well and the staff are very caring and friendly and nothing is ever too much. I visit very regularly and everyone always speaks to me and my wife is always very happy in herself with the
care being provided.
23 October 2025
My husband has been a resident at Emberbrook for over 2 years now. All the staff have always been welcoming, respectful and caring. He spends the majority of his time in his room but if he needs assistance, the staff are always ready to help him. I feel confident leaving him in their care. It gives
me peace of mind. The food is excellent and well presented on a tray. Tea/coffee is always available, as are snacks. I always feel very welcome when I visit. There are plenty of activities for those visiting to do them.
23 October 2025
My mum came to Emberbrook just under 1 year ago, she settled very quickly and is always so happy when I visit.
The staff and nurses couldn't do enough and are so friendly and caring. Emberbrook is safe and I feel they care for mum with dignity and treat her so well. I am very happy with mum being
at Emberbrook, she is very cared for.
14 October 2025
My mum has been at Emberbook now for 2 months.
Since day one she has improved, she loves having people around.
She is now eating 3 good meals a day, loves going to the dining room for her meals.
Every day she is dress nicely and has been to have her hair done .
It's nice being able to just pop
in and enjoy a cup of coffee with mum and the family are happy to see mum now join in conversations and laugh lots
31 July 2025
Dad has now been living at Emberbrook since September 2023 (22 months). Sadly he is now bed-bound but the care and attention he receives from the staff is first rate. At 104 he is the eldest resident and he is treated with great sensitivity and dignity. This may be a sad period of his life but as a
family we very much appreciate the care provided to Dad. This gives us great comfort.
24 July 2025
I have visited for the last one a a half years and have found everything excellent. Staff are kind, friendly and professional. The care is excellent!!
15 July 2025
My mum has been a resident at Emberbrook for a year now as we could no longer keep her safe at home. Emberbrook came to the rescue & were very helpful immediately organising mum to get dropped directly as they did with my dad.
Mum is well cared for with respect & dignity by all the staff and she
always looks clean & tidy. We are always kept informed of any concerns and in turn, we feel comfortable to raise any issues ourselves.
Emberbrook has recently changed ownership & so far we are impressed with the works to improve & update the home.
We hope that they continue to value the staff their have inherited as they go above & beyond to keep our family members safe & happy.
Thank you to all of the staff for all your hard work, you are providing the love & care as if they were at home.
15 July 2025
My Mum has currently been a resident at Emberbrook for about a year now. She is very settled and happy. The staff are very welcoming, and are always happy to answer any questions and chat about Mum. I am impressed with the number of staff that are there to support the residents. I feel really
confident that she has excellent care as she is physically and emotionally well. Mum has complex health difficulties that are managed well by caring staff. Emberbrook is homely and not too large...perfect for my Mum. The new owners are refurbishing the home and keeping it looking fresh. I have no hesitation in recommending Emberbrook as a safe and caring home for those who need care that can no longer be done at home.
15 May 2025
Placing my friend of many years into your care was the best choice I ever made. She was not the easiest of people to help as she was so independent and and hampered with hearing issues too! She appreciated the food and activities when she wanted to and no one gave up encouraging her gently to attend
activities. Sadly she recently passed away but the dignity and care provided to her during these last days was so sensitive and caring. Thank you.
16 April 2025
Brilliant home. They look after my mum really well.
05 November 2024
Very kind and caring staff. Mum always is clean and tidy. Bedroom is well maintained. The staff are always available to talk with and will contact me if there are issues with mum.
03 October 2024
A few weeks ago my sister and I had to make the very difficult decision that residential care was our only option for our mum. Emberbrook was recommended. The minute we walked in the door we could tell this was the one! The staff were warm, welcoming, friendly and obviously very proud of the place.
They understood the position we were in and the decision we were making. We received kind, considerate, respectful advice and help. Initially, she went in for 2 weeks of respite. It wasn't easy, as this was a big change. But the staff knew what they were doing and it was so reassuring. Within 3 days the transformation in our mum was remarkable! She came back to life! She was happy, contented and really loves the place. Thanks to the staff, the activities, the care and professionalism of Emberbrook. Because of this, we were happy and confident to make the change to full-time resident. She has made friends and is enjoying her life there. No longer feeling alone but part of a larger, lively family.
03 October 2024
My mum has been at Emberbrook for 6 months and it was the best decision we made, the caring and homely atmosphere is evident from when you walk through the doors. Emberbrook made one of the hardest decisions ever so much easier, knowing my mum is in safe hands and being looked after beautifully.
Latest Reviews for Emberbrook Care Home
10 April 2026
I highly recommend Emberbrook Care Home. The compassionate care given to my mother-in-law was exceptional these past 5 months, as she was treated with dignity and kindness. I visited often and observed the cheerful atmosphere and friendliness of the staff. Thank you to all at Emberbrook.
09 April 2026
My wife has Alzheimer's and Parkinson's and is very immobile. All of the staff I have seen are friendly, professional and efficient. I have never seen anything that I have been disappointed with. I do not want my wife to be in any care home, however, I know she is receiving the care she needs and
thank all the staff for that.
09 April 2026
As soon as my mum arrived, the health assessment was carried out, and it showed mum needed a better understanding of her needs and level of ability. Soon afterwards, mum started to become much happier and healthier and was given an extension on her life. Sally was a close worker to Mum. All the
staff treated mum with respect and care. The staff made an effort to get to know her and the family. This meant a lot to all who visited Emberbrook, family or otherwise.
26 March 2026
My mother passed away on 23/02/26. Her care during her brief stay at the care home was to the very highest standard. I was made to feel extremely welcome and comfortable during every visit. Gentle, kind and compassionate care was provided by the whole team. I would not have wanted for a better care
facility, which is kept in immaculate condition, with each resident being given superb attention.
13 February 2026
Visited on Sunday 25th and as always quick entry and met with a smile and a hello by whoever is on reception. As usual the whole place looked and felt clean and tidy.
Very friendly staff (and helpful) greeted us and asked if needed any help.
Always a pleasant experience.
22 December 2025
My nan has settled in so well now and its nice to see her joining in some activities. She now communicated with us enjoying a treat and coffee in the downstairs cafe area. We play games with her and her great grandson thinks she is now funny and fun.
18 November 2025
I am extremely happy with the care my close friend is receiving at Emberbrook. He loves his room and is comfortable and well looked after by the wonderful and caring staff.
30 October 2025
I was worried at first having my wife in a nursing home but Emberbrook put me at ease and care for my wife very well and the staff are very caring and friendly and nothing is ever too much. I visit very regularly and everyone always speaks to me and my wife is always very happy in herself with the
care being provided.
23 October 2025
My husband has been a resident at Emberbrook for over 2 years now. All the staff have always been welcoming, respectful and caring. He spends the majority of his time in his room but if he needs assistance, the staff are always ready to help him. I feel confident leaving him in their care. It gives
me peace of mind. The food is excellent and well presented on a tray. Tea/coffee is always available, as are snacks. I always feel very welcome when I visit. There are plenty of activities for those visiting to do them.
23 October 2025
My mum came to Emberbrook just under 1 year ago, she settled very quickly and is always so happy when I visit.
The staff and nurses couldn't do enough and are so friendly and caring. Emberbrook is safe and I feel they care for mum with dignity and treat her so well. I am very happy with mum being
at Emberbrook, she is very cared for.
14 October 2025
My mum has been at Emberbook now for 2 months.
Since day one she has improved, she loves having people around.
She is now eating 3 good meals a day, loves going to the dining room for her meals.
Every day she is dress nicely and has been to have her hair done .
It's nice being able to just pop
in and enjoy a cup of coffee with mum and the family are happy to see mum now join in conversations and laugh lots
31 July 2025
Dad has now been living at Emberbrook since September 2023 (22 months). Sadly he is now bed-bound but the care and attention he receives from the staff is first rate. At 104 he is the eldest resident and he is treated with great sensitivity and dignity. This may be a sad period of his life but as a
family we very much appreciate the care provided to Dad. This gives us great comfort.
24 July 2025
I have visited for the last one a a half years and have found everything excellent. Staff are kind, friendly and professional. The care is excellent!!
15 July 2025
My mum has been a resident at Emberbrook for a year now as we could no longer keep her safe at home. Emberbrook came to the rescue & were very helpful immediately organising mum to get dropped directly as they did with my dad.
Mum is well cared for with respect & dignity by all the staff and she
always looks clean & tidy. We are always kept informed of any concerns and in turn, we feel comfortable to raise any issues ourselves.
Emberbrook has recently changed ownership & so far we are impressed with the works to improve & update the home.
We hope that they continue to value the staff their have inherited as they go above & beyond to keep our family members safe & happy.
Thank you to all of the staff for all your hard work, you are providing the love & care as if they were at home.
15 July 2025
My Mum has currently been a resident at Emberbrook for about a year now. She is very settled and happy. The staff are very welcoming, and are always happy to answer any questions and chat about Mum. I am impressed with the number of staff that are there to support the residents. I feel really
confident that she has excellent care as she is physically and emotionally well. Mum has complex health difficulties that are managed well by caring staff. Emberbrook is homely and not too large...perfect for my Mum. The new owners are refurbishing the home and keeping it looking fresh. I have no hesitation in recommending Emberbrook as a safe and caring home for those who need care that can no longer be done at home.
15 May 2025
Placing my friend of many years into your care was the best choice I ever made. She was not the easiest of people to help as she was so independent and and hampered with hearing issues too! She appreciated the food and activities when she wanted to and no one gave up encouraging her gently to attend
activities. Sadly she recently passed away but the dignity and care provided to her during these last days was so sensitive and caring. Thank you.
16 April 2025
Brilliant home. They look after my mum really well.
05 November 2024
Very kind and caring staff. Mum always is clean and tidy. Bedroom is well maintained. The staff are always available to talk with and will contact me if there are issues with mum.
03 October 2024
A few weeks ago my sister and I had to make the very difficult decision that residential care was our only option for our mum. Emberbrook was recommended. The minute we walked in the door we could tell this was the one! The staff were warm, welcoming, friendly and obviously very proud of the place.
They understood the position we were in and the decision we were making. We received kind, considerate, respectful advice and help. Initially, she went in for 2 weeks of respite. It wasn't easy, as this was a big change. But the staff knew what they were doing and it was so reassuring. Within 3 days the transformation in our mum was remarkable! She came back to life! She was happy, contented and really loves the place. Thanks to the staff, the activities, the care and professionalism of Emberbrook. Because of this, we were happy and confident to make the change to full-time resident. She has made friends and is enjoying her life there. No longer feeling alone but part of a larger, lively family.
03 October 2024
My mum has been at Emberbrook for 6 months and it was the best decision we made, the caring and homely atmosphere is evident from when you walk through the doors. Emberbrook made one of the hardest decisions ever so much easier, knowing my mum is in safe hands and being looked after beautifully.