Emberbrook Care Home, Thames Ditton, Surrey
Emberbrook Care Home, Thames Ditton, Surrey
Emberbrook Care Home, Thames Ditton, Surrey

Emberbrook Care Home is located in the village of Thames Ditton and is close to shops, public transport, amenities and access to the A3.

The home provides nursing, residential, dementia, respite, and palliative care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.

Accommodation at Emberbrook care home is in single occupancy rooms, some of which are spacious enough for sharing. Most rooms have en-suite facilities.

Emberbrook provides TV lounges and a quiet sitting room for residents.

Meals are served in the separate dining rooms, where residents can enjoy the company of others at meal times. Traditional home cooked meals using fresh produce are served and special diets can be catered for.

Regular visits are made to Emberbrook by an experienced hair stylist and a qualified chiropodist. A range of complementary therapies can be arranged while a varied programme of activities is also available. The activities coordinator plans events together with residents and their families, and organises activities daily in the home, as well as regular excursions beyond it.

Group: brighterkind

Person in charge: Stuart King (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Panjabi, Punjabi, Polish, Portuguese, Romanian

Single Rooms: 68

Rooms with ensuite WC: 68

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Just off the cricket green at Thames Ditton by the Emberbrook Community Health Center

Parking:

Parking on site

Latest Care Quality Commission* Report on Emberbrook Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 19 Oct 2017

Two dementia nursing vacancies on our secure dementia community.

Reviews

9.7 Emberbrook Care Home has a Review Score of 9.7 (9.688)

The Review Score of 9.7 (maximum of 10) for Emberbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Emberbrook Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.688 for Emberbrook Care Home is calculated as follows: ( (243 Excellents x 5) + (89 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 340 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Emberbrook Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 18 Reviews ÷ 13.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    24
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Emberbrook Care Home?

  • Extremely LIKELY
    27
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Emberbrook Care Home

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    5
  • Cousin of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Civil Partner of Resident/Service User
    1
  • more

Staff were excellent. Very happy and obviously showed respect and kindness to residents. My mother was always clean and tidy and physical/medical care was appropriate to her needs. I was reassured whenever I visited that we were very well cared for.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care provided here was exceptional and in the latter stages of my mums life, I wouldn't have wanted her anywhere else.
From the professional nurses to the upbeat, cheerful staff and very jolly and sympathetic events organiser, the care was faultless. Everyone, mum (and other residents) and staff were always immaculately turned out, as were the surroundings. Everyone was very in tune with my mum's tricky condition. I cannot recommend enough.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father spent 10 days respite at Emberbrook in August 2017.
He has advanced Alzheimer's and vascular dementia and requires significant nursing care.
This was a very positive experience as the staff were attentive and caring.
Whilst the family were apprehensive, it gave my mother a chance for some much-needed rest.
We visited often and were always impressed with the level of care and attention that my father received.
Highly recommended.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My cousin who died in Emberbrook Care Home after one year there and her husband who died after five years there were beautifully cared for and treated with the greatest respect by all members of staff.
We as visitors were made to feel welcome and were more than adequately supported as our relatives health declined.
The home was bright and cheerful with many activities for the residents.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt spent her final seven months at Emberbrook Care Home and we feel incredibly fortunate that we found such a marvellous community to support her during such a potentially difficult time. All the staff were amazing but particularly the nurses and care staff not forgetting the cleaner! Who made my aunt feel cared for and secure at all times.
They also supported us, the family throughout her stay and especially during the difficult final days. Words cannot express how much we appreciate what you did for us all. Thank you, thank you! We will miss seeing you.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

There is a vibrant and lovely atmosphere at Emberbrook. All of the staff are ever so helpful and encouraging. The activities are varied and stimulating. In my mothers 3 months at Emberbrook, she has become very settled and loves the chatty staff.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The overall care received is excellent. The carers are wonderful, looking after my father-in-law.

The two areas that could be improved are the food and activities. I appreciate there are difficulties and constraints, but many residents only have their meals and activities to look forward to.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Good

Rooms: Good

The staff are always very welcoming when visiting my father. They take time to listen to any requests or information we need.

My father has been a resident for approximately 6 months and is a very quiet man and not a great socialiser. The staff have appreciated this, and slowly he is becoming happier to attend a few activities and happy to intermingle at his own pace.

He says he is very happy here and everyone is very kind.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was very apprehensive on being told that Nana was in a care home on my return for Pakistan. My first contact with the care home was to be greeted very warmly by a member of staff whom I think is an incredible asset to all the residents, staff and visitors. Other staff members are also extremely good with Nana and she relies on each of them and considers all of the staff as family.
I am pleased with the staff's general helpful attitude and treating residents like family members and I commend the manager and staff for their care.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My cousin had been in hospital. She had cancer and had a massive stroke. The hospital suggested Emberbrook. I knew nothing about it beforehand but the reviews were extremely positive so we moved her there for the last 5 weeks of her life.

She was made extremely comfortable. The nursing staff were so caring and attentive. They always took the time to phone and consult me on any problems. I am very happy that we found Emberbrook and my cousin was so well looked after.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This would have been my mum’s sixth year at Emberbrook (she sadly passed away in March 2017), but during her time there, she was always happy and content. The staff are very friendly and welcoming, it’s such a lovely atmosphere, a bit like an extension of your family home.

During the last 6 months when my mum was very poorly she needed round the clock nursing care, which was always excellent. It was difficult to see my mum so poorly but the staff worked together as a team to give comfort and support. Any worries I had were dealt with straight away, they seemed to genuinely care for their residents’ as well as the resident’s families. That was really nice.
The Manager is very approachable and always on hand to help or to chat if you have any concerns, or just need some re-assurance, that makes such a difference.

I would certainly recommend Emberbrook.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum moved into Emberbrook Care Home in June 2013. Every member of staff looks after mum in an excellent way. They are kind and caring. As mum approaches her 103rd birthday I cannot ask for her to be living in a better place. I have and will continue to recommend Emberbrook Care Home to friends and family.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

One feels a warm homely atmosphere as soon as one enters the front door at Emberbrook.
Residents are treated with utmost care, dignity and are known as individuals very quickly.
Everywhere is scrupulously clean and a great deal of laughter and banter can be heard everywhere.
My mother even had an outing to a local garden centre, something that had never occurred in her 17months in a previous home.
All in all, a very well run home.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I used to work here and I can honestly say it's a brilliant home. I have nothing bad to say about it and I never ever saw anything that made me feel uncomfortable. The residents are all well looked after.

How likely would you be to recommend Emberbrook Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

From my first meeting to the final visit, the genuine responsibility and care towards residents and their relatives/friends shine through. There has to be a routine but residents are given choice as to the time they are helped out of bed and when they go back to bed in the evening. The right personality of staff is very important to Emberbrook Care Home, they care and respect the residents and each other. You can teach someone how to lift someone but you cannot teach them to care about that person. My dad's final months were very contented thanks to Emberbrook Care Home.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

During my mothers stay at Emberbrook for the past 5 years, the home has always been kept to a high standard of decor and cleanliness. At all times, the staff have been kind and attentive to her. I have no hesitation in recommending the home to others that are in need of dementia care.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the beginning, the management and senior nursing staff were excellent at dealing with my husband and me as we worked through the traumatic experience of "putting my mother into a care home". At the beginning, they gave us unlimited conversation and time. We found quite quickly that this friendly, embracing and understanding culture extends to all the staff. We have seen the angst of mum's dementia gradually diminish. The hugs, laughter and conversation everyone shares with mum have made her visibly more content. Whilst we know there is no "cure" for her condition we can at least be happy that she is in the most secure and caring environment we can provide.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has been at Emberbrook for a while now and she has always felt that she moved to a lovely new home, rather than being put somewhere against her will. Thank you Team Emberbrook.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From our first visit the day of the Guinness Book of Records tea party, we felt that this was the place that mum would feel at home.
We were made to feel welcome every time we visited by everyone from reception staff, cleaners, care workers, nurses and management. Mum was treated with respect at all times and the whole team really cared about her and our family. Highly recommended.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

I realise I have put in inclusive years rather than a particular year for this review. This is because from 2007 when my husband who was suffering from Alzheimer's disease was admitted to this wonderful care home, he was well looked after with sensitivity and dignity even as he deteriorated to the end of his life on 25th Nov 2015. He was not the easiest or most placid patient but he was always treated kindly and patiently. I was made to feel welcome on all of my visits, so much so, that I still occasionally pop in to see the regular staff.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am satisfied with mums care.

How likely would you be to recommend Emberbrook Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Stuart King, Home Manager at Emberbrook Care Home responded to this review on 26 Oct 2016:

Thank you for your comments, we welcome all feedback that will help us continue to improve our care services.

I just wanted to pick up on and try to address your rating on activities. The Activities team at Emberbrook offer a range of planned activities and entertainment. We have also introduced our Magic Moments recreation and activities programme to encourage well-being by concentrating in equal measure on the mind, through mental agility; the body, through fitness and mobility; and the soul, through entertainment and personal interests, continued learning and emotional engagement.

We are very fortunate that we are able to offer activities within and outside the home as Emberbrook has it’s own mini-bus. We are currently looking for a volunteer driver to help us maintain our outside trips, which we know our residents value immensely. We offer a range of exercise classes including Oomph and weekly Pilates. Unfortunately we’ve had a slight pause with our resident Pilates classes as our teacher has been ill recently. We hope to have Pilates back on our weekly schedule in no time, as this is a very popular activity.

If there is anything you would like to discuss further, please do not hesitate to contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Stuart King, Home Manager.

An excellent home, well run, good food and very good care for my husband.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My partner is a retired medical consultant who has many disabling illnesses requiring very skilled care. We were made warmly welcome and it soon became clear that the standard of care and dignity afforded to all residents was of a genuinely high calibre. People working there in any capacity were cheerful, helpful and seem to be part of a happy team. The manager is excellent and leads a team of very committed people who share high values in their treatment of every resident and of each other. Visitors are welcomed at any time and many highly professionally qualified visitors expressed their good impression of this care centre. I would recommend it. It is expensive but what price is peace of mind?

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I wrote to the manager to say how delighted I was with the new staff he had managed to recruit, in particular, a lovely young girl who's care of my mother has been outstanding. I feel things at Emberbrook have improved considerably, especially the activities. It is always difficult getting the right staff and I think it is very important to keep morale up amongst those we have in order to retain them.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been in the dementia section at Emberbrook for just over a year now and I can not speak highly enough of the staff who are exceptional, from the manager, who has transformed the home, to the nursing staff and carers. They are all kind, caring and cheerful and I love that they all work so well together as a team and support each other. A special mention to the activities lady, who with her passion, enthusiasm and energy has made such a difference to my mother's well-being, as have the other staff who are too many to list.
It is notable that the staff tend to stay a long time and it is a comfortable, happy and friendly home. It is a great comfort to our family that we know my mother is in the best hands possible.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent nursing home, from a 6 month life expectancy, my mum has survived 3 years due to the care at Emberbrook. Mum has CBD which is terminal.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came for respite care and decided to stay. I have a light airy room which is decorated exactly to my taste. I have high nursing needs which are met expertly by kind, caring professional staff. There are varied and interesting activities throughout the week. In one sentence- the care home has given me my life back.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother-in-law spent three weeks in Emberbrook, after breaking her left arm just below the 'ball and socket' of her shoulder.
Emberbrook were excellent in finding space for my mother-in-law at very short notice.

She, and her family, have been extremely impressed with the quality of care dispensed over this period. The gentleness, professional care and attention has made my mother-in-law's stay a real pleasure, at a very difficult and painful time in her life. The staff have been friendly, welcoming and cheerful at all times.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Following a period of enforced hospitalisation that lasted several weeks due to a significant stroke, our relative returned to Emberbrook Care Home in November. The standard of comprehensive and holistic care that our relative receives whilst at Emberbrook Care Home is substantially superior to that which they received whilst in other care. The family were deeply relieved and thankful to know that our family member had been re-accepted into the George Tickner Wing and upon arrival back, immediately attended to by several members of staff in order to ensure that their personal dignity, welfare, hygiene and basic health care/nursing needs were met with a combined element of compassion and immediacy. As a family we have always been and remain deeply appreciative of all the staff members continuing input, hard work, dedication, compassion and understanding.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Stuart King, General Manager at Emberbrook Care Home responded to this review on 12 Jan 2016:

All of us here at Emberbrook were delighted to have met you and thank you for the wonderful feedback, much appreciated. I will of course pass all your comments back to the team who will be very pleased to hear your news. Kind regards

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Awards / Recognitions

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

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