Emberbrook Care Home

16 Raphael Drive, Thames Ditton KT7 0BL

Emberbrook Care Home, Thames Ditton, Surrey
Emberbrook Care Home, Thames Ditton, Surrey
Emberbrook Care Home, Thames Ditton, Surrey

Emberbrook Care Home is located in the village of Thames Ditton and is close to shops, public transport, amenities and access to the A3.

The home provides nursing, residential, dementia, respite, and palliative care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.

Accommodation at Emberbrook care home is in single occupancy rooms, some of which are spacious enough for sharing. Most rooms have en-suite facilities.

Emberbrook provides TV lounges and a quiet sitting room for residents.

Meals are served in the separate dining rooms, where residents can enjoy the company of others at meal times. Traditional home cooked meals using fresh produce are served and special diets can be catered for.

Regular visits are made to Emberbrook by an experienced hair stylist and a qualified chiropodist. A range of complementary therapies can be arranged while a varied programme of activities is also available. The activities coordinator plans events together with residents and their families, and organises activities daily in the home, as well as regular excursions beyond it.

Group: brighterkind

Person in charge: Stuart King (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Panjabi, Punjabi, Polish, Portuguese, Romanian

Single Rooms: 68

Rooms with ensuite WC: 68

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Just off the cricket green at Thames Ditton by the Emberbrook Community Health Center

Parking:

Parking on site

Latest CQC* Report on Emberbrook Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 16 Jan 2017

One dementia vacancy on our secure dementia community and one on our ground floor residental community.

Reviews

9.5 Emberbrook Care Home has a Review Score of 9.5 (9.496)

The Review Score of 9.5 (maximum of 10) for Emberbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Emberbrook Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.614 for Emberbrook Care Home is calculated as follows: ( (109 Excellents x 5) + (51 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.614

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.882 Points relating to the number of positive Reviews for Emberbrook Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.6 positive Reviews (68 registered beds ÷ 5). 12 Reviews ÷ 13.6 Target = 0.882

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Emberbrook Care Home?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Emberbrook Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Civil Partner of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Resident / Service User
    1
  • more

During my mothers stay at Emberbrook for the past 5 years, the home has always been kept to a high standard of decor and cleanliness. At all times, the staff have been kind and attentive to her. I have no hesitation in recommending the home to others that are in need of dementia care.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the beginning, the management and senior nursing staff were excellent at dealing with my husband and me as we worked through the traumatic experience of "putting my mother into a care home". At the beginning, they gave us unlimited conversation and time. We found quite quickly that this friendly, embracing and understanding culture extends to all the staff. We have seen the angst of mum's dementia gradually diminish. The hugs, laughter and conversation everyone shares with mum have made her visibly more content. Whilst we know there is no "cure" for her condition we can at least be happy that she is in the most secure and caring environment we can provide.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has been at Emberbrook for a while now and she has always felt that she moved to a lovely new home, rather than being put somewhere against her will. Thank you Team Emberbrook.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From our first visit the day of the Guinness Book of Records tea party, we felt that this was the place that mum would feel at home.
We were made to feel welcome every time we visited by everyone from reception staff, cleaners, care workers, nurses and management. Mum was treated with respect at all times and the whole team really cared about her and our family. Highly recommended.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

I realise I have put in inclusive years rather than a particular year for this review. This is because from 2007 when my husband who was suffering from Alzheimer's disease was admitted to this wonderful care home, he was well looked after with sensitivity and dignity even as he deteriorated to the end of his life on 25th Nov 2015. He was not the easiest or most placid patient but he was always treated kindly and patiently. I was made to feel welcome on all of my visits, so much so, that I still occasionally pop in to see the regular staff.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am satisfied with mums care.

How likely would you be to recommend Emberbrook Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Stuart King, Home Manager at Emberbrook Care Home responded to this review on 26 Oct 2016:

Thank you for your comments, we welcome all feedback that will help us continue to improve our care services.

I just wanted to pick up on and try to address your rating on activities. The Activities team at Emberbrook offer a range of planned activities and entertainment. We have also introduced our Magic Moments recreation and activities programme to encourage well-being by concentrating in equal measure on the mind, through mental agility; the body, through fitness and mobility; and the soul, through entertainment and personal interests, continued learning and emotional engagement.

We are very fortunate that we are able to offer activities within and outside the home as Emberbrook has it’s own mini-bus. We are currently looking for a volunteer driver to help us maintain our outside trips, which we know our residents value immensely. We offer a range of exercise classes including Oomph and weekly Pilates. Unfortunately we’ve had a slight pause with our resident Pilates classes as our teacher has been ill recently. We hope to have Pilates back on our weekly schedule in no time, as this is a very popular activity.

If there is anything you would like to discuss further, please do not hesitate to contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Stuart King, Home Manager.

An excellent home, well run, good food and very good care for my husband.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My partner is a retired medical consultant who has many disabling illnesses requiring very skilled care. We were made warmly welcome and it soon became clear that the standard of care and dignity afforded to all residents was of a genuinely high calibre. People working there in any capacity were cheerful, helpful and seem to be part of a happy team. The manager is excellent and leads a team of very committed people who share high values in their treatment of every resident and of each other. Visitors are welcomed at any time and many highly professionally qualified visitors expressed their good impression of this care centre. I would recommend it. It is expensive but what price is peace of mind?

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I wrote to the manager to say how delighted I was with the new staff he had managed to recruit, in particular, a lovely young girl who's care of my mother has been outstanding. I feel things at Emberbrook have improved considerably, especially the activities. It is always difficult getting the right staff and I think it is very important to keep morale up amongst those we have in order to retain them.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been in the dementia section at Emberbrook for just over a year now and I can not speak highly enough of the staff who are exceptional, from the manager, who has transformed the home, to the nursing staff and carers. They are all kind, caring and cheerful and I love that they all work so well together as a team and support each other. A special mention to the activities lady, who with her passion, enthusiasm and energy has made such a difference to my mother's well-being, as have the other staff who are too many to list.
It is notable that the staff tend to stay a long time and it is a comfortable, happy and friendly home. It is a great comfort to our family that we know my mother is in the best hands possible.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent nursing home, from a 6 month life expectancy, my mum has survived 3 years due to the care at Emberbrook. Mum has CBD which is terminal.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came for respite care and decided to stay. I have a light airy room which is decorated exactly to my taste. I have high nursing needs which are met expertly by kind, caring professional staff. There are varied and interesting activities throughout the week. In one sentence- the care home has given me my life back.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother-in-law spent three weeks in Emberbrook, after breaking her left arm just below the 'ball and socket' of her shoulder.
Emberbrook were excellent in finding space for my mother-in-law at very short notice.

She, and her family, have been extremely impressed with the quality of care dispensed over this period. The gentleness, professional care and attention has made my mother-in-law's stay a real pleasure, at a very difficult and painful time in her life. The staff have been friendly, welcoming and cheerful at all times.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Following a period of enforced hospitalisation that lasted several weeks due to a significant stroke, our relative returned to Emberbrook Care Home in November. The standard of comprehensive and holistic care that our relative receives whilst at Emberbrook Care Home is substantially superior to that which they received whilst in other care. The family were deeply relieved and thankful to know that our family member had been re-accepted into the George Tickner Wing and upon arrival back, immediately attended to by several members of staff in order to ensure that their personal dignity, welfare, hygiene and basic health care/nursing needs were met with a combined element of compassion and immediacy. As a family we have always been and remain deeply appreciative of all the staff members continuing input, hard work, dedication, compassion and understanding.

How likely would you be to recommend Emberbrook Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Stuart King, General Manager at Emberbrook Care Home responded to this review on 12 Jan 2016:

All of us here at Emberbrook were delighted to have met you and thank you for the wonderful feedback, much appreciated. I will of course pass all your comments back to the team who will be very pleased to hear your news. Kind regards

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Emberbrook Care Home

Job Vacancies

Staff Profiles

Stuart

Stuart King

Job Title: General Manager

Joined: 2010

Description:

Experienced General Manager with a specialism in Dementia Care for several years.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Emberbrook Care Home