Emberbrook Care Home

16 Raphael Drive, Thames Ditton KT7 0BL
Review Us
9.9 98 Reviews
  • Emberbrook Care Home, Thames Ditton
Emberbrook Care Home provides residential, nursing, dementia and palliative care in Thames Ditton. The home is surrounded by lovely gardens where they regularly enjoy afternoon tea and hold summer activities like garden parties and barbecues. In the centre of Thame Ditton village, Emberbrook, is close to shops, public transport and only a 2-minute walk from Giggs Hill Green.

The home provides permanent and short stay or respite care and the team, along with the family, will develop a personalised care plan that will include everything from hobbies, exercise and dietary preferences, to any health issues.

Whether you like spending time with others or prefer a little quiet time on your own, the home has plenty of space in which to while away an hour or so. The activities programme means that you can socialise, exercise, relax, create or simply tune into your favourite TV show. Visitors are also welcome at any time. The home also has many quiet lounges where you can get lost in a book and enjoy some time to yourself.

Home cooked meals using fresh produce are served in the home’s restaurant-style dining rooms where residents can enjoy the company of others at meal time. They try to make dining special for everyone and encourage residents to share stories about their lives and experiences in a fun relaxed setting.

Show Emberbrook Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to assessment of individual needs and dependencies.

These prices are only a guideline, please contact Emberbrook Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Rosanna O'Mara (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (3)

Parking

  • Parking on site

Emberbrook Care Home Reviews (98)

Total of 98, showing 81-98
9.9

Emberbrook Care Home has a Review Score of 9.9 (9.917) out of 10, based on 19 reviews in the last 2 years. Over all time Emberbrook Care Home has 98 reviews.

Overall Experience

  • 79
  • 19
  • 0
  • 0
  • 0

Date Published

98
6
9
19
79

Review from Christine G (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Emberbrook Care Home in June 2013. Every member of staff looks after mum in an excellent way. They are kind and caring. As mum approaches her 103rd birthday I cannot ask for her to be living in a better place. I have and will continue to recommend Emberbrook Care Home to friends and
family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One feels a warm homely atmosphere as soon as one enters the front door at Emberbrook.
Residents are treated with utmost care, dignity and are known as individuals very quickly.
Everywhere is scrupulously clean and a great deal of laughter and banter can be heard everywhere.
My mother even had
an outing to a local garden centre, something that had never occurred in her 17months in a previous home.
All in all, a very well run home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah E (Regular Volunteer) published on 15 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used to work here and I can honestly say it's a brilliant home. I have nothing bad to say about it and I never ever saw anything that made me feel uncomfortable. The residents are all well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally G (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first meeting to the final visit, the genuine responsibility and care towards residents and their relatives/friends shine through. There has to be a routine but residents are given choice as to the time they are helped out of bed and when they go back to bed in the evening. The right personality
of staff is very important to Emberbrook Care Home, they care and respect the residents and each other. You can teach someone how to lift someone but you cannot teach them to care about that person. My dad's final months were very contented thanks to Emberbrook Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L W (Daughter of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mothers stay at Emberbrook for the past 5 years, the home has always been kept to a high standard of decor and cleanliness. At all times, the staff have been kind and attentive to her. I have no hesitation in recommending the home to others that are in need of dementia care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from LC (Daughter of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the beginning, the management and senior nursing staff were excellent at dealing with my husband and me as we worked through the traumatic experience of "putting my mother into a care home". At the beginning, they gave us unlimited conversation and time. We found quite quickly that this friendly,
embracing and understanding culture extends to all the staff. We have seen the angst of mum's dementia gradually diminish. The hugs, laughter and conversation everyone shares with mum have made her visibly more content. Whilst we know there is no "cure" for her condition we can at least be happy that she is in the most secure and caring environment we can provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Son of Resident) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Emberbrook for a while now and she has always felt that she moved to a lovely new home, rather than being put somewhere against her will. Thank you Team Emberbrook.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G W (Son of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with mums care.

Reply from Stuart King, Home Manager at Emberbrook Care Home

Thank you for your comments, we welcome all feedback that will help us continue to improve our care services.


I just wanted to pick up on and try to address your rating on activities. The Activities team at Emberbrook offer a range of planned activities and entertainment. We have also introduced our Magic Moments recreation and activities programme to encourage well-being by concentrating in equal measure on the mind, through mental agility; the body, through fitness and mobility; and the soul, through entertainment and personal interests, continued learning and emotional engagement.


We are very fortunate that we are able to offer activities within and outside the home as Emberbrook has it’s own mini-bus. We are currently looking for a volunteer driver to help us maintain our outside trips, which we know our residents value immensely. We offer a range of exercise classes including Oomph and weekly Pilates. Unfortunately we’ve had a slight pause with our resident Pilates classes as our teacher has been ill recently. We hope to have Pilates back on our weekly schedule in no time, as this is a very popular activity.


If there is anything you would like to discuss further, please do not hesitate to contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Stuart King, Home Manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Son of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit the day of the Guinness Book of Records tea party, we felt that this was the place that mum would feel at home.
We were made to feel welcome every time we visited by everyone from reception staff, cleaners, care workers, nurses and management. Mum was treated with respect at
all times and the whole team really cared about her and our family. Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison F (Widow Widower) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I realise I have put in inclusive years rather than a particular year for this review. This is because from 2007 when my husband who was suffering from Alzheimer's disease was admitted to this wonderful care home, he was well looked after with sensitivity and dignity even as he deteriorated to the end
of his life on 25th Nov 2015. He was not the easiest or most placid patient but he was always treated kindly and patiently. I was made to feel welcome on all of my visits, so much so, that I still occasionally pop in to see the regular staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Wife of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home, well run, good food and very good care for my husband.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Civil Partner of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner is a retired medical consultant who has many disabling illnesses requiring very skilled care. We were made warmly welcome and it soon became clear that the standard of care and dignity afforded to all residents was of a genuinely high calibre. People working there in any capacity were cheerful,
helpful and seem to be part of a happy team. The manager is excellent and leads a team of very committed people who share high values in their treatment of every resident and of each other. Visitors are welcomed at any time and many highly professionally qualified visitors expressed their good impression of this care centre. I would recommend it. It is expensive but what price is peace of mind?

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill H (Daughter of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wrote to the manager to say how delighted I was with the new staff he had managed to recruit, in particular, a lovely young girl who's care of my mother has been outstanding. I feel things at Emberbrook have improved considerably, especially the activities. It is always difficult getting the right
staff and I think it is very important to keep morale up amongst those we have in order to retain them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sara H (Daughter of Resident) published on 15 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the dementia section at Emberbrook for just over a year now and I can not speak highly enough of the staff who are exceptional, from the manager, who has transformed the home, to the nursing staff and carers. They are all kind, caring and cheerful and I love that they all work
so well together as a team and support each other. A special mention to the activities lady, who with her passion, enthusiasm and energy has made such a difference to my mother's well-being, as have the other staff who are too many to list.
It is notable that the staff tend to stay a long time and it is a comfortable, happy and friendly home. It is a great comfort to our family that we know my mother is in the best hands possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B W (Son of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursing home, from a 6 month life expectancy, my mum has survived 3 years due to the care at Emberbrook. Mum has CBD which is terminal.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cathy Y (Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for respite care and decided to stay. I have a light airy room which is decorated exactly to my taste. I have high nursing needs which are met expertly by kind, caring professional staff. There are varied and interesting activities throughout the week. In one sentence- the care home has given
me my life back.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Son-in-law of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent three weeks in Emberbrook, after breaking her left arm just below the 'ball and socket' of her shoulder.
Emberbrook were excellent in finding space for my mother-in-law at very short notice.


She, and her family, have been extremely impressed with the quality of care dispensed

over this period. The gentleness, professional care and attention has made my mother-in-law's stay a real pleasure, at a very difficult and painful time in her life. The staff have been friendly, welcoming and cheerful at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Relative of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a period of enforced hospitalisation that lasted several weeks due to a significant stroke, our relative returned to Emberbrook Care Home in November. The standard of comprehensive and holistic care that our relative receives whilst at Emberbrook Care Home is substantially superior to that
which they received whilst in other care. The family were deeply relieved and thankful to know that our family member had been re-accepted into the George Tickner Wing and upon arrival back, immediately attended to by several members of staff in order to ensure that their personal dignity, welfare, hygiene and basic health care/nursing needs were met with a combined element of compassion and immediacy. As a family we have always been and remain deeply appreciative of all the staff members continuing input, hard work, dedication, compassion and understanding.

Reply from Stuart King, General Manager at Emberbrook Care Home

All of us here at Emberbrook were delighted to have met you and thank you for the wonderful feedback, much appreciated. I will of course pass all your comments back to the team who will be very pleased to hear your news. Kind regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Emberbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Emberbrook Care Home is calculated as follows: ( (209 Excellents x 5) + (19 Goods x 4) ) ÷ 228 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Emberbrook Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (9)

Meet the Team (1)

Rosanna

Rosanna O'Mara

Job Title: Home Manager

With 25 years of experience as a Care Home Manager, I’ve developed a deep understanding of how to support and uplift residents, families, and staff. At Emberbrook, I’ve worked closely with our dedicated team to create a caring, supportive environment where everyone feels valued. Seeing the smiles on our residents’ faces is the most rewarding part of my role, and I’m committed to bringing that joy into our home every day for as long as I can.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Emberbrook Care Home to verify any information. View our terms and conditions. Emberbrook Care Home has an Enhanced Service - more info.