Emberbrook Care Home

16 Raphael Drive, Thames Ditton KT7 0BL
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9.9 98 Reviews
  • Emberbrook Care Home, Thames Ditton
Emberbrook Care Home provides residential, nursing, dementia and palliative care in Thames Ditton. The home is surrounded by lovely gardens where they regularly enjoy afternoon tea and hold summer activities like garden parties and barbecues. In the centre of Thame Ditton village, Emberbrook, is close to shops, public transport and only a 2-minute walk from Giggs Hill Green.

The home provides permanent and short stay or respite care and the team, along with the family, will develop a personalised care plan that will include everything from hobbies, exercise and dietary preferences, to any health issues.

Whether you like spending time with others or prefer a little quiet time on your own, the home has plenty of space in which to while away an hour or so. The activities programme means that you can socialise, exercise, relax, create or simply tune into your favourite TV show. Visitors are also welcome at any time. The home also has many quiet lounges where you can get lost in a book and enjoy some time to yourself.

Home cooked meals using fresh produce are served in the home’s restaurant-style dining rooms where residents can enjoy the company of others at meal time. They try to make dining special for everyone and encourage residents to share stories about their lives and experiences in a fun relaxed setting.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to assessment of individual needs and dependencies.

These prices are only a guideline, please contact Emberbrook Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Rosanna O'Mara (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (3)

Parking

  • Parking on site

Emberbrook Care Home Reviews (98)

9.9

Emberbrook Care Home has a Review Score of 9.9 (9.932) out of 10, based on 16 reviews in the last 2 years.
Over all time Emberbrook Care Home has 98 reviews.

Overall Experience
  • 79
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Date Published
  • 98
  • 6
  • 9
  • 16
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Reviewer Connection to Emberbrook Care Home
  • 35
  • 19
  • 7
  • 6
  • 6
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 98, showing 21-40
Review from P H (Sister of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing an updated review of Emberbrook Care Home as my sister has now been a resident for seven months and I continue to be impressed with the consistent level of care and support my sister receives. We are regularly updated by the medical and care team if there are any particular concerns about
her general health and well-being. My sister recently celebrated a special milestone birthday at Emberbrook and they kindly enabled us to use the lounge and lovely garden as a venue to have a number of friends and family around to join in the celebration. I must add that the activities and events staff and the catering team went above and beyond to help make it a very special occasion. Thank you so much to everyone involved in my sister's care.
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Review from Alexander A (Son of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and helpful on my visits. They look after my mother very well and we have nothing but praise for all of them.
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Review from J A (Sister of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The improvement in my sister since she moved into Emberbrook is amazing. This is without a doubt due to the atmosphere in general and the warmth, caring and ongoing enthusiasm of all the staff. I've built relationships with many residents, which to me, shows a happy home. Visiting my sister used to
be mentally challenging for me, but now I generally look forward to visiting her, but all at Emberbrook too. Thank you for making it a special place.
Reply from Katie Barnett, Marketing Executive at Emberbrook Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from K F (Resident) assisted by family/friend published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like everything, the care, the atmosphere and the staff are excellent at looking after the residents.
Reply from Katie Barnett, Marketing Executive at Emberbrook Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and that you are happy here with us. If there is anything more we can do, please do not hesitate to reach out.

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Review from P R (Friend of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always helpful and keeps me informed of what's going on.
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Review from Andrew H (Son of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Treated extremely well. The home has a lovely feeling, and would thoroughly recommend. My father has been looked after with a lot of care; it is very reassuring. Most importantly, the staff are very capable and always inform me how my dad is.
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Review from Ian W (Son of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has spent 6 weeks respite in Emberbrook. She settled in easily and has built strong relationships with the kind and very hardworking staff on her unit. She returned home stronger physically and mentally which is a testament to the excellent care she has received over the past few weeks. The
home is clean and a very friendly place to visit and I think Mum would be happy to return if circumstances in the future required. This in itself is probably the best endorsement of the care she has received.
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Review from Amanda A (Daughter of Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has now been in Emberbrook for nearly a year. He has Alzheimer's and is bedridden. Ever since he moved in last year, Emberbrook have made this transition as easy as it can be. They have made dad feel at home, he now loves his room. It was so difficult for us as a family, but Emberbrook have
been excellent in every way. We cannot fault the carers and nursing team. A member of staff in particular on the front desk is a fine ambassador for the company.
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Review from Gary C (Son of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No problems with the home as it was chosen for her by the council. Been there since November 2021. 5-star I would say.
Reply from Katie Barnett, Marketing Administrator at Emberbrook Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and we hope to see you again soon.

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Review from Trudi C (Daughter-in-law of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I did not expect my mother-in-law to go into a home and I did not choose this home for her. But I am more than happy with all the staff and other residents. Very helpful and friendly.
Reply from Katie Barnett, Marketing Administrator at Emberbrook Care Home

Thank you, Trudi, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Denise G (Daughter of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident for over 3 years. Also, Dad was a resident from March 2022 to June 2022 until he passed. I feel lucky to have both here for a short time. The care and understanding given by the staff to both my parents is so good. Care staff are always happy to speak to me and always keep me
informed. Nothing is too much for all the staff at the home. Thank you Emberbrook.
Reply from Katie Barnett, Marketing Administrator at Emberbrook Care Home

Thank you for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your father was treated with great care and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.

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Review from Christopher B (Husband of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Emberbrook Care Home is a very welcoming and friendly care home for both residents and their families. The staff are cheerful, positive and professional and always available to discuss any issues. Visiting is flexible and encouraged, the rooms and facilities are first-class. I would certainly recommend
Emberbrook Care Home to others.
Reply from Katie Barnett, Marketing Administrator at Emberbrook Care Home

Thank you, Christopher, for your comments about your recent experience at Emberbrook Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Kate S (Daughter of Resident) published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Emberbrook for just over a year. We have been very happy with her care. Staff are kind, considerate, respectful and good fun! My mother has made some special friendships and has really benefited from the nursing care provided.
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Review from David F (Son of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
this is a wonderful home, staff always friendly and helpful. even when dealing with the most difficult of situations.
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Review from S D (Daughter of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at Emberbrook for the last 18 months and has been cared for well and is happy there.
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Review from R M (Nephew of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was admitted to Emberbrook at the time of the first lockdown. This meant that we had to say our goodbyes to a bewildered, elderly lady. It was thanks to the way the Emberbrook staff picked up the baton, embraced and cared for my aunt that she came to be contented in her new surroundings, made
new friends, and in doing so, the family felt more relaxed that my aunt was in good hands. I am indebted to Emberbrook for their genuine care towards us all.
Reply from Katie Barnett, Marketing Administrator at Emberbrook Care Home

Thank you for your comments about your recent experience at Emberbrook Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience.

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Review from Susan B (Daughter of Resident) published on 12 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Dad entered the home in September 2020 we were pleased with it. Sadly Dad passed away in March 2022 but me, my mum and brother just wanted to say how kind, caring and compassionate all the staff were, not only throughout his time at the home but during his last days as well. Nothing was ever too
much trouble for any of the staff in the Mole unit, from the carers to the cleaner and nursing staff. During his last week, I spent a couple of nights there and the nurse on duty even made up a bed for me next to Dad to make me more comfortable. Another night she helped us reheat a meal and gave us plates and cutlery. Dad was able to pass away peacefully in familiar surroundings, hearing the usual hustle and bustle and music of day to day life. We cannot thank you enough, what you offer is not five-star luxury but the care, compassion and cheerfulness offered by everyone truly surpasses that. Thank you from the bottom of our hearts.
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Review from Simon R (Son of Resident) published on 16 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been at Emberbrook for 2 years now and the team looking after him really do treat him like family. So much so that when I needed to look for a placement for my mum recently it was the only choice I felt I could make. The whole staff from management down have made the process so easy and
I can feel rest assured that both my mum and dad are now being looked after by the best staff I can think of. Their new room is beautiful and I can't wait to visit them more moving forward. Well done and huge thanks.
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Review from Valerie B (Sister of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Communication with Emberbrook reception staff and ward staff are very good. A caring and supportive home. Residents are well cared for, and numerous activities are on offer. Accommodation is excellent. Very good on-site catering. Lovely gardens.
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Review from Jane C (Daughter of Resident) published on 2 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is getting excellent care. The care and attention during the pandemic have been amazing. Thank you.
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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Emberbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.932 for Emberbrook Care Home is calculated as follows: ( (179 Excellents x 5) + (13 Goods x 4) ) ÷ 192 Ratings = 4.932
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Emberbrook Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Rosanna

Rosanna O'Mara

Job Title: Home Manager

With 25 years of experience as a Care Home Manager, I’ve developed a deep understanding of how to support and uplift residents, families, and staff. At Emberbrook, I’ve worked closely with our dedicated team to create a caring, supportive environment where everyone feels valued. Seeing the smiles on our residents’ faces is the most rewarding part of my role, and I’m committed to bringing that joy into our home every day for as long as I can.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Emberbrook Care Home to verify any information. View our terms and conditions. Emberbrook Care Home has an Enhanced Service - more info.