Emberbrook Care Home

16 Raphael Drive, Thames Ditton KT7 0BL
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10 102 Reviews
  • Emberbrook Care Home, Thames Ditton
Emberbrook Care Home provides residential, nursing, dementia and palliative care in Thames Ditton. The home is surrounded by lovely gardens where they regularly enjoy afternoon tea and hold summer activities like garden parties and barbecues. In the centre of Thame Ditton village, Emberbrook, is close to shops, public transport and only a 2-minute walk from Giggs Hill Green.

The home provides permanent and short stay or respite care and the team, along with the family, will develop a personalised care plan that will include everything from hobbies, exercise and dietary preferences, to any health issues.

Whether you like spending time with others or prefer a little quiet time on your own, the home has plenty of space in which to while away an hour or so. The activities programme means that you can socialise, exercise, relax, create or simply tune into your favourite TV show. Visitors are also welcome at any time. The home also has many quiet lounges where you can get lost in a book and enjoy some time to yourself.

Home cooked meals using fresh produce are served in the home’s restaurant-style dining rooms where residents can enjoy the company of others at meal time. They try to make dining special for everyone and encourage residents to share stories about their lives and experiences in a fun relaxed setting.
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Care Provided by Emberbrook Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1750 – £1750
  • Self-Funded Residential Dementia Care: £1850 – £1850
  • Self-Funded Nursing Care: £1750 – £1750
  • Self-Funded Nursing Dementia Care: £1850 – £1850
  • RESPITE Self-Funded Residential Care: £1925 – £1925
  • RESPITE Self-Funded Residential Dementia Care: £2035 – £2035
  • RESPITE Self-Funded Nursing Care: £1925 – £1925
  • RESPITE Self-Funded Nursing Dementia Care: £2035 – £2035

Fees are subject to assessment of individual needs and dependencies.

These prices are only a guideline, please contact Emberbrook Care Home to find out the exact price for your requirements.

Contact Emberbrook Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Emberbrook Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Rosanna O'Mara (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (3)

Parking

  • Parking on site

Emberbrook Care Home Reviews (102)

10

Emberbrook Care Home has a Review Score of 10 (9.956) out of 10, based on 17 reviews in the last 2 years.
Over all time Emberbrook Care Home has 102 reviews.

Overall Experience
  • 83
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Date Published
  • 102
  • 9
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  • 17
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Reviewer Connection to Emberbrook Care Home
  • 37
  • 19
  • 7
  • 7
  • 6
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 102, showing 21-40
Review from Jim A (Son of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has just arrived at Emberbrook this month from hospital. Within a few days, she is up walking, is dressed and has the biggest smile on her face. All the staff are lovely, I simply cannot recommend this place enough.
Thank you to all involved!
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Review from Rita S (Daughter of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at Emberbrook for six weeks and I can't believe the difference in him.
All the carers are lovely, helpful, genuine people that he can talk to and I can talk to regarding my dad's needs. He is happy, clean, fed well, using his wheelchair. To six staff members in particular, thank you
so mcuh - and all the others that I haven't met yet.
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Review from V A (Daughter of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff here treat my mother with kindness and dignity and try and manage her moods. They call me from time to time to give an update on how she's doing. They jolly her along and persuade her to eat her meals.
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Review from M G (Husband of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was in the home for over 3 1/2 years. I found the home, staff and facilities to be excellent. I cannot think of anything to fault. Absolutely super.
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Review from P H (Sister of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing an updated review of Emberbrook Care Home as my sister has now been a resident for seven months and I continue to be impressed with the consistent level of care and support my sister receives. We are regularly updated by the medical and care team if there are any particular concerns about
her general health and well-being. My sister recently celebrated a special milestone birthday at Emberbrook and they kindly enabled us to use the lounge and lovely garden as a venue to have a number of friends and family around to join in the celebration. I must add that the activities and events staff and the catering team went above and beyond to help make it a very special occasion. Thank you so much to everyone involved in my sister's care.
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Review from Alexander A (Son of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and helpful on my visits. They look after my mother very well and we have nothing but praise for all of them.
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Review from J A (Sister of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The improvement in my sister since she moved into Emberbrook is amazing. This is without a doubt due to the atmosphere in general and the warmth, caring and ongoing enthusiasm of all the staff. I've built relationships with many residents, which to me, shows a happy home. Visiting my sister used to
be mentally challenging for me, but now I generally look forward to visiting her, but all at Emberbrook too. Thank you for making it a special place.
Reply from Katie Barnett, Marketing Executive at Emberbrook Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again…read more
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Review from K F (Resident) assisted by family/friend published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like everything, the care, the atmosphere and the staff are excellent at looking after the residents.
Reply from Katie Barnett, Marketing Executive at Emberbrook Care Home
Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and that you are happy here with us. If there is anything more we can do, please do not hesitate…read more
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Review from P R (Friend of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always helpful and keeps me informed of what's going on.
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Review from Andrew H (Son of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Treated extremely well. The home has a lovely feeling, and would thoroughly recommend. My father has been looked after with a lot of care; it is very reassuring. Most importantly, the staff are very capable and always inform me how my dad is.
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Review from Ian W (Son of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has spent 6 weeks respite in Emberbrook. She settled in easily and has built strong relationships with the kind and very hardworking staff on her unit. She returned home stronger physically and mentally which is a testament to the excellent care she has received over the past few weeks. The
home is clean and a very friendly place to visit and I think Mum would be happy to return if circumstances in the future required. This in itself is probably the best endorsement of the care she has received.
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Review from Amanda A (Daughter of Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has now been in Emberbrook for nearly a year. He has Alzheimer's and is bedridden. Ever since he moved in last year, Emberbrook have made this transition as easy as it can be. They have made dad feel at home, he now loves his room. It was so difficult for us as a family, but Emberbrook have
been excellent in every way. We cannot fault the carers and nursing team. A member of staff in particular on the front desk is a fine ambassador for the company.
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Review from Gary C (Son of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No problems with the home as it was chosen for her by the council. Been there since November 2021. 5-star I would say.
Reply from Katie Barnett, Marketing Administrator at Emberbrook Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and we hope to see you again soon.
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Review from Trudi C (Daughter-in-law of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I did not expect my mother-in-law to go into a home and I did not choose this home for her. But I am more than happy with all the staff and other residents. Very helpful and friendly.
Reply from Katie Barnett, Marketing Administrator at Emberbrook Care Home
Thank you, Trudi, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.…read more
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Review from Denise G (Daughter of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident for over 3 years. Also, Dad was a resident from March 2022 to June 2022 until he passed. I feel lucky to have both here for a short time. The care and understanding given by the staff to both my parents is so good. Care staff are always happy to speak to me and always keep me
informed. Nothing is too much for all the staff at the home. Thank you Emberbrook.
Reply from Katie Barnett, Marketing Administrator at Emberbrook Care Home
Thank you for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your father…read more
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Review from Christopher B (Husband of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Emberbrook Care Home is a very welcoming and friendly care home for both residents and their families. The staff are cheerful, positive and professional and always available to discuss any issues. Visiting is flexible and encouraged, the rooms and facilities are first-class. I would certainly recommend
Emberbrook Care Home to others.
Reply from Katie Barnett, Marketing Administrator at Emberbrook Care Home
Thank you, Christopher, for your comments about your recent experience at Emberbrook Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the…read more
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Review from Kate S (Daughter of Resident) published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Emberbrook for just over a year. We have been very happy with her care. Staff are kind, considerate, respectful and good fun! My mother has made some special friendships and has really benefited from the nursing care provided.
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Review from David F (Son of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
this is a wonderful home, staff always friendly and helpful. even when dealing with the most difficult of situations.
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Review from S D (Daughter of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at Emberbrook for the last 18 months and has been cared for well and is happy there.
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Review from R M (Nephew of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was admitted to Emberbrook at the time of the first lockdown. This meant that we had to say our goodbyes to a bewildered, elderly lady. It was thanks to the way the Emberbrook staff picked up the baton, embraced and cared for my aunt that she came to be contented in her new surroundings, made
new friends, and in doing so, the family felt more relaxed that my aunt was in good hands. I am indebted to Emberbrook for their genuine care towards us all.
Reply from Katie Barnett, Marketing Administrator at Emberbrook Care Home
Thank you for your comments about your recent experience at Emberbrook Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of…read more
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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Emberbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.956 for Emberbrook Care Home is calculated as follows: ( (195 Excellents x 5) + (9 Goods x 4) ) ÷ 204 Ratings = 4.956
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Emberbrook Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Rosanna

Rosanna O'Mara

Job Title: Home Manager

With 25 years of experience as a Care Home Manager, I’ve developed a deep understanding of how to support and uplift residents, families, and staff. At Emberbrook, I’ve worked closely with our dedicated team to create a caring, supportive environment where everyone feels valued. Seeing the smiles on our residents’ faces is the most rewarding part of my role, and I’m committed to bringing that joy into our home every day for as long as I can.

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