Emberbrook Care Home

16 Raphael Drive, Thames Ditton KT7 0BL
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9.9 109 Reviews
  • Emberbrook Care Home, Thames Ditton
Emberbrook Care Home provides residential, nursing, dementia and palliative care in Thames Ditton. The home is surrounded by lovely gardens where they regularly enjoy afternoon tea and hold summer activities like garden parties and barbecues. In the centre of Thame Ditton village, Emberbrook, is close to shops, public transport and only a 2-minute walk from Giggs Hill Green.

The home provides permanent and short stay or respite care and the team, along with the family, will develop a personalised care plan that will include everything from hobbies, exercise and dietary preferences, to any health issues.

Whether you like spending time with others or prefer a little quiet time on your own, the home has plenty of space in which to while away an hour or so. The activities programme means that you can socialise, exercise, relax, create or simply tune into your favourite TV show. Visitors are also welcome at any time. The home also has many quiet lounges where you can get lost in a book and enjoy some time to yourself.

Home cooked meals using fresh produce are served in the home’s restaurant-style dining rooms where residents can enjoy the company of others at meal time. They try to make dining special for everyone and encourage residents to share stories about their lives and experiences in a fun relaxed setting.
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Care Provided by Emberbrook Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1800
  • Self-Funded Residential Dementia Care: £1800 – £1800
  • Self-Funded Nursing Care: £1850 – £1850
  • Self-Funded Nursing Dementia Care: £1850 – £1850
  • RESPITE Self-Funded Residential Care: £2000 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £2000 – £2000
  • RESPITE Self-Funded Nursing Care: £2050 – £2050
  • RESPITE Self-Funded Nursing Dementia Care: £2050 – £2050

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

The price(s) shown are provided by the care home. Contact Emberbrook Care Home for full pricing details and T&Cs.

Contact Emberbrook Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Emberbrook Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rosanna O'Mara (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (3)

Parking

  • Parking on site

Emberbrook Care Home Reviews (109)

9.9

Emberbrook Care Home has a Review Score of 9.9 (9.928) out of 10, based on 20 reviews in the last 2 years.
Over all time Emberbrook Care Home has 109 reviews.

Overall Experience
  • 90
  • 19
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Date Published
  • 109
  • 8
  • 16
  • 20
  • 89
Reviewer Connection to Emberbrook Care Home
  • 37
  • 21
  • 8
  • 7
  • 6
  • 5
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 109, showing 21-40
Review from T M (Sister of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Emberbrook Care Home for just over four years. He is very happy and settled. The staff on the dementia ward are very attentive. There are plenty of activities and the lounge and restaurant are encouraged to participate. The medical team are in contact regularly to update
me on my brother's needs, and hospital appointments. Overall, very satisfied with my brother's care facilities.
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Review from Derek E (Husband of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a difficult decision to put my wife with Alzheimer's into a care home but I am relieved to find that Emberbrook made the experience as pleasant as possible.
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Review from Trevor D (Son of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's with a heavy heart that I reach out to team Emberbrook, who have gone above and beyond kindness - care - therapeutic services, January 2023 my father passed, one year later my mother passed. Living 6000 miles from them has been difficult on its own, but having the peace of mind that both were being
looked after so well has been priceless. 100% best care home by far.
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Review from Maureen W (Sister of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Emberbrook for 5 months having been discharged from hospital in a very poorly way mentally and physically. Emberbrook has given him full support from day one and continues to do so. He has improved in every aspect of his care needs, his care plan prepared is fully meeting
his needs and the stimulation from the team organising and implementing a brilliant timetable for activities has been so beneficial for him.
Anything I have asked from his unit has been met with full professionalism, full action and the skills shown have been outstanding. Great teamwork.
My brother also enjoys a healthy well-balanced diet, instead of snacks which he fell into the trap of eating at home! Can’t thank you enough everyone at Emberbrook.
Just a mention, on taking my brother to meet his wife and onto a Christmas Fayre, I asked the staff to pull out the stops on his dress attire. Carried out perfectly, he was the best-dressed man at the venue, everyone told him how smart he looked, which can only result in his own personal self-esteem. Thank you, thank you.
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Review from Andrew M (Son of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Emberbrook for 10 months. We were told by a good friend that the care home was excellent but it has beaten our expectations on all fronts. My mother is so well cared for by all the staff who are all professional and so kind. They go the extra mile to make my mother's
and my life better. I cannot recommend Emberbrook enough. Thank you to all the wonderful staff.
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Review from L C (Granddaughter of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well-managed, welcoming and friendly home. My nan has the attention she needs and is loving the food.
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Review from Janet M (Daughter-in-law of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident at Emberbrook for around two years. I was always pleased with the standard of her care and thoughtful gestures by the staff. The environment was clean, fresh and welcoming. The staff were professional and caring. Regular carer meetings were very useful. Throughout the
Covid era, the staff did all they could to make visiting possible and safe. Any comments were listened to and addressed.
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Review from Jim A (Son of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has just arrived at Emberbrook this month from hospital. Within a few days, she is up walking, is dressed and has the biggest smile on her face. All the staff are lovely, I simply cannot recommend this place enough.
Thank you to all involved!
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Review from Rita S (Daughter of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at Emberbrook for six weeks and I can't believe the difference in him.
All the carers are lovely, helpful, genuine people that he can talk to and I can talk to regarding my dad's needs. He is happy, clean, fed well, using his wheelchair. To six staff members in particular, thank you
so mcuh - and all the others that I haven't met yet.
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Review from V A (Daughter of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff here treat my mother with kindness and dignity and try and manage her moods. They call me from time to time to give an update on how she's doing. They jolly her along and persuade her to eat her meals.
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Review from M G (Husband of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was in the home for over 3 1/2 years. I found the home, staff and facilities to be excellent. I cannot think of anything to fault. Absolutely super.
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Review from P H (Sister of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing an updated review of Emberbrook Care Home as my sister has now been a resident for seven months and I continue to be impressed with the consistent level of care and support my sister receives. We are regularly updated by the medical and care team if there are any particular concerns about
her general health and well-being. My sister recently celebrated a special milestone birthday at Emberbrook and they kindly enabled us to use the lounge and lovely garden as a venue to have a number of friends and family around to join in the celebration. I must add that the activities and events staff and the catering team went above and beyond to help make it a very special occasion. Thank you so much to everyone involved in my sister's care.
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Review from Alexander A (Son of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and helpful on my visits. They look after my mother very well and we have nothing but praise for all of them.
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Review from J A (Sister of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The improvement in my sister since she moved into Emberbrook is amazing. This is without a doubt due to the atmosphere in general and the warmth, caring and ongoing enthusiasm of all the staff. I've built relationships with many residents, which to me, shows a happy home. Visiting my sister used to
be mentally challenging for me, but now I generally look forward to visiting her, but all at Emberbrook too. Thank you for making it a special place.
Reply from Katie Barnett, Marketing Executive at Emberbrook Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from K F (Resident) assisted by family/friend published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like everything, the care, the atmosphere and the staff are excellent at looking after the residents.
Reply from Katie Barnett, Marketing Executive at Emberbrook Care HomeThank you for sharing your recent experience of our home. We are pleased that it has been so positive and that you are happy here with us. If there is anything more we can do, please do not hesitate to reach out.
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Review from P R (Friend of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always helpful and keeps me informed of what's going on.
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Review from Andrew H (Son of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Treated extremely well. The home has a lovely feeling, and would thoroughly recommend. My father has been looked after with a lot of care; it is very reassuring. Most importantly, the staff are very capable and always inform me how my dad is.
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Review from Ian W (Son of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has spent 6 weeks respite in Emberbrook. She settled in easily and has built strong relationships with the kind and very hardworking staff on her unit. She returned home stronger physically and mentally which is a testament to the excellent care she has received over the past few weeks. The
home is clean and a very friendly place to visit and I think Mum would be happy to return if circumstances in the future required. This in itself is probably the best endorsement of the care she has received.
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Review from Amanda A (Daughter of Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has now been in Emberbrook for nearly a year. He has Alzheimer's and is bedridden. Ever since he moved in last year, Emberbrook have made this transition as easy as it can be. They have made dad feel at home, he now loves his room. It was so difficult for us as a family, but Emberbrook have
been excellent in every way. We cannot fault the carers and nursing team. A member of staff in particular on the front desk is a fine ambassador for the company.
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Review from Gary C (Son of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No problems with the home as it was chosen for her by the council. Been there since November 2021. 5-star I would say.
Reply from Katie Barnett, Marketing Administrator at Emberbrook Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and we hope to see you again soon.
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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Emberbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.928 for Emberbrook Care Home is calculated as follows: ( (222 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 237 Ratings = 4.928
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Emberbrook Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Rosanna

Rosanna O'Mara

Job Title: Home Manager

With 25 years of experience as a Care Home Manager, I’ve developed a deep understanding of how to support and uplift residents, families, and staff. At Emberbrook, I’ve worked closely with our dedicated team to create a caring, supportive environment where everyone feels valued. Seeing the smiles on our residents’ faces is the most rewarding part of my role, and I’m committed to bringing that joy into our home every day for as long as I can.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Emberbrook Care Home to verify any information. View our terms and conditions. Emberbrook Care Home has an Enhanced Service - more info.