Emberbrook Care Home

16 Raphael Drive, Thames Ditton KT7 0BL
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9.9 98 Reviews
  • Emberbrook Care Home, Thames Ditton
Emberbrook Care Home provides residential, nursing, dementia and palliative care in Thames Ditton. The home is surrounded by lovely gardens where they regularly enjoy afternoon tea and hold summer activities like garden parties and barbecues. In the centre of Thame Ditton village, Emberbrook, is close to shops, public transport and only a 2-minute walk from Giggs Hill Green.

The home provides permanent and short stay or respite care and the team, along with the family, will develop a personalised care plan that will include everything from hobbies, exercise and dietary preferences, to any health issues.

Whether you like spending time with others or prefer a little quiet time on your own, the home has plenty of space in which to while away an hour or so. The activities programme means that you can socialise, exercise, relax, create or simply tune into your favourite TV show. Visitors are also welcome at any time. The home also has many quiet lounges where you can get lost in a book and enjoy some time to yourself.

Home cooked meals using fresh produce are served in the home’s restaurant-style dining rooms where residents can enjoy the company of others at meal time. They try to make dining special for everyone and encourage residents to share stories about their lives and experiences in a fun relaxed setting.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to assessment of individual needs and dependencies.

These prices are only a guideline, please contact Emberbrook Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Rosanna O'Mara (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (3)

Parking

  • Parking on site

Emberbrook Care Home Reviews (98)

9.9

Emberbrook Care Home has a Review Score of 9.9 (9.932) out of 10, based on 16 reviews in the last 2 years.
Over all time Emberbrook Care Home has 98 reviews.

Overall Experience
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Date Published
  • 98
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  • 16
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Reviewer Connection to Emberbrook Care Home
  • 35
  • 19
  • 7
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  • 2
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  • 1
  • 1
  • 1
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Total of 98, showing 61-80
Review from Raymond S (Friend of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the best care home we have visited. Our friend told us she was very happy in your care home and how well the staff behaved towards her.
We would like to thank Brighter Kind that you allowed us to use the lovely room to entertain her friends after the funeral. The kitchen had provided wonderful
food that day.
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Review from Graham W (Day Care) assisted by family/friend published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was looked after very well. I still come to the home even after she passed away. I attend their yoga and pilates classes regularly.
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Review from Vera S (Wife of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the very good care my husband is receiving at Emberbrook Care Home.
The staff, without exception, are efficient and caring. One always feels welcome at most times of the day. It is pleasant to meet up with other residents who have relatives in the home in the lounges linked
to each floor and it is nice to use the garden and ground floor facilities for visiting musicians. Area around the home also good for me.
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Review from Roger B (Brother of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my sister was only with you for a short while, we were very pleased and impressed by the care she received.
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Review from G T (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the start of her stay in February 2017, our family were impressed with the level of care mum received. From the practical aspect to the kindness, patience and dignity she was shown. Staff would take time to chat with her and enjoyed her sense of humour which she had to the last. We, as a family,
were always made to feel welcome and staff were more than willing to chat with us and answer any questions we had.
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Review from Chris B (Son of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Emberbrook for 14 years now with dementia and passed away just this week. I cannot praise the care and attention from all the staff enough for making these years as comfortable as possible right to the end. My father in law arranged for mum to go into this particular home at the time
(he has long since passed) but I know he would be pleased with his selection. It is a terrible illness to have but she couldn't have been cared for anywhere better.
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Review from J L (Cousin of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Emberbrook helped me initially with advice on how to get hospital discharge and funding organised for my cousin. The receptionist and senior nurse in charge were always particularly helpful and kind, both before he was admitted and during his sadly short stay.
The main carer allotted to him was always
kind and enthusiastic which was much appreciated. We felt he was cared for very well and kindly too.
Altogether, a very good team and a happy atmosphere.
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Review from Christopher M (Son of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother resided at Emberbrook for 5 years and passed away this month. During her time there she was looked after with all the kindness and friendship one would want for any elderly person. She was made to feel part of their community and despite her considerable needs, the staff always had time for
her and the caring attitude to make her life comfortable and interesting to her. Her medical and nursing care was of a particularly high standard. When coming to the end of her life she and the family were all treated with great sympathy and the Senior and staff nurses were always available to explain situations and so lead to a peaceful end. We could have wanted nothing more. Thank you to them all.
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Review from P S (Wife of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family were always very pleased with the way in which my husband was cared for during his time at Emberbrook. The care in the final weeks of his life was excellent including the support given to us as a family.
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Review from Sally T (Daughter of Resident) published on 13 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff were excellent. Very happy and obviously showed respect and kindness to residents. My mother was always clean and tidy and physical/medical care was appropriate to her needs. I was reassured whenever I visited that we were very well cared for.
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Review from Julia J (Daughter of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided here was exceptional and in the latter stages of my mums life, I wouldn't have wanted her anywhere else.
From the professional nurses to the upbeat, cheerful staff and very jolly and sympathetic events organiser, the care was faultless. Everyone, mum (and other residents) and staff
were always immaculately turned out, as were the surroundings. Everyone was very in tune with my mum's tricky condition. I cannot recommend enough.
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Review from S M (Daughter of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent 10 days respite at Emberbrook in August 2017.
He has advanced Alzheimer's and vascular dementia and requires significant nursing care.
This was a very positive experience as the staff were attentive and caring.
Whilst the family were apprehensive, it gave my mother a chance for some
much-needed rest.
We visited often and were always impressed with the level of care and attention that my father received.
Highly recommended.
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Review from V P (Cousin of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin who died in Emberbrook Care Home after one year there and her husband who died after five years there were beautifully cared for and treated with the greatest respect by all members of staff.
We as visitors were made to feel welcome and were more than adequately supported as our relatives
health declined.
The home was bright and cheerful with many activities for the residents.
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Review from A G (Relative of Resident) published on 20 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall care received is excellent. The carers are wonderful, looking after my father-in-law.


The two areas that could be improved are the food and activities. I appreciate there are difficulties and constraints, but many residents only have their meals and activities to look forward to.

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Review from Wendy M (Niece of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt spent her final seven months at Emberbrook Care Home and we feel incredibly fortunate that we found such a marvellous community to support her during such a potentially difficult time. All the staff were amazing but particularly the nurses and care staff not forgetting the cleaner! Who made
my aunt feel cared for and secure at all times.
They also supported us, the family throughout her stay and especially during the difficult final days. Words cannot express how much we appreciate what you did for us all. Thank you, thank you! We will miss seeing you.
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Review from Michael K (Son of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a vibrant and lovely atmosphere at Emberbrook. All of the staff are ever so helpful and encouraging. The activities are varied and stimulating. In my mothers 3 months at Emberbrook, she has become very settled and loves the chatty staff.
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Review from D W (Daughter of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always very welcoming when visiting my father. They take time to listen to any requests or information we need.


My father has been a resident for approximately 6 months and is a very quiet man and not a great socialiser. The staff have appreciated this, and slowly he is becoming happier

to attend a few activities and happy to intermingle at his own pace.


He says he is very happy here and everyone is very kind.

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Review from S M (Granddaughter of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very apprehensive on being told that Nana was in a care home on my return for Pakistan. My first contact with the care home was to be greeted very warmly by a member of staff whom I think is an incredible asset to all the residents, staff and visitors. Other staff members are also extremely good
with Nana and she relies on each of them and considers all of the staff as family.
I am pleased with the staff's general helpful attitude and treating residents like family members and I commend the manager and staff for their care.
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Review from J H (Cousin of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin had been in hospital. She had cancer and had a massive stroke. The hospital suggested Emberbrook. I knew nothing about it beforehand but the reviews were extremely positive so we moved her there for the last 5 weeks of her life.


She was made extremely comfortable. The nursing staff

were so caring and attentive. They always took the time to phone and consult me on any problems. I am very happy that we found Emberbrook and my cousin was so well looked after.
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Review from Val M (Daughter of Resident) published on 21 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This would have been my mum’s sixth year at Emberbrook (she sadly passed away in March 2017), but during her time there, she was always happy and content. The staff are very friendly and welcoming, it’s such a lovely atmosphere, a bit like an extension of your family home.


During the last 6 months

when my mum was very poorly she needed round the clock nursing care, which was always excellent. It was difficult to see my mum so poorly but the staff worked together as a team to give comfort and support. Any worries I had were dealt with straight away, they seemed to genuinely care for their residents’ as well as the resident’s families. That was really nice.
The Manager is very approachable and always on hand to help or to chat if you have any concerns, or just need some re-assurance, that makes such a difference.


I would certainly recommend Emberbrook.

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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Emberbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.932 for Emberbrook Care Home is calculated as follows: ( (179 Excellents x 5) + (13 Goods x 4) ) ÷ 192 Ratings = 4.932
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Emberbrook Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Rosanna

Rosanna O'Mara

Job Title: Home Manager

With 25 years of experience as a Care Home Manager, I’ve developed a deep understanding of how to support and uplift residents, families, and staff. At Emberbrook, I’ve worked closely with our dedicated team to create a caring, supportive environment where everyone feels valued. Seeing the smiles on our residents’ faces is the most rewarding part of my role, and I’m committed to bringing that joy into our home every day for as long as I can.

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