Emberbrook Care Home

16 Raphael Drive, Thames Ditton KT7 0BL
Review Us
9.9 98 Reviews
  • Emberbrook Care Home, Thames Ditton
Emberbrook Care Home provides residential, nursing, dementia and palliative care in Thames Ditton. The home is surrounded by lovely gardens where they regularly enjoy afternoon tea and hold summer activities like garden parties and barbecues. In the centre of Thame Ditton village, Emberbrook, is close to shops, public transport and only a 2-minute walk from Giggs Hill Green.

The home provides permanent and short stay or respite care and the team, along with the family, will develop a personalised care plan that will include everything from hobbies, exercise and dietary preferences, to any health issues.

Whether you like spending time with others or prefer a little quiet time on your own, the home has plenty of space in which to while away an hour or so. The activities programme means that you can socialise, exercise, relax, create or simply tune into your favourite TV show. Visitors are also welcome at any time. The home also has many quiet lounges where you can get lost in a book and enjoy some time to yourself.

Home cooked meals using fresh produce are served in the home’s restaurant-style dining rooms where residents can enjoy the company of others at meal time. They try to make dining special for everyone and encourage residents to share stories about their lives and experiences in a fun relaxed setting.
Show Emberbrook Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • Self-Funded Nursing Care: £1600 – £1600
  • Self-Funded Nursing Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

Fees are subject to assessment of individual needs and dependencies.

These prices are only a guideline, please contact Emberbrook Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Rosanna O'Mara (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (3)

Parking

  • Parking on site

Emberbrook Care Home Reviews (98)

9.9

Emberbrook Care Home has a Review Score of 9.9 (9.932) out of 10, based on 16 reviews in the last 2 years.
Over all time Emberbrook Care Home has 98 reviews.

Overall Experience
  • 79
  • 19
  • 0
  • 0
  • 0
Date Published
  • 98
  • 6
  • 9
  • 16
  • 82
Reviewer Connection to Emberbrook Care Home
  • 35
  • 19
  • 7
  • 6
  • 6
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 98, showing 41-60
Review from Anne F (Daughter of Resident) published on 2 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Emberbrook were so kind and caring during the Covid epidemic to my mum. When we were not allowed to visit, they became like family to Mum and ensured she maintained a good quality of life. During the last weeks of Mums life, the staff were so kind and caring, ensuring that Mum was cared
for and comfortable. I really cannot commend them highly enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David D (Son of Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Spent time with my dad in the garden.
Garden well kept and safe.
Staff very polite.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amanda F (Niece of Resident) published on 22 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Emberbrook has been wonderful during what has been a very difficult year, well done, Emberbrook! My aunt has been well looked after by the amazing staff, and my thanks go out to every single member, nothing is too much trouble for them, and I am very appreciative of the care and support they give. I
have been a resident family member for three years, firstly for my mum, who lived downstairs for two years and sadly passed away last year, and my aunt who has been a resident since July 2019 and lives upstairs, having moved from another local care home. I love the updates on Facebook! I have only put good on food/drink and management questions, as the manager is relatively new, and due to Covid restrictions, I have yet to meet them, and I have no knowledge of the food and drink that is served at present. However, I have no reason to comment negatively. I would have no hesitation in recommending Emberbrook to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H C (Friend of Resident) published on 10 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was most impressed with the home from the first time that I made contact. The staff genuinely appeared to care and this was demonstrated throughout my friend's stay at the home. They encouraged him to exercise to improve his strength and mobility, which enabled him to return home after an 8-month
stay. I was advised of any issues as they occurred and I felt we worked in partnership to support my friend.
Reply from Olivia Shields, Marketing Assistant at Emberbrook Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Daughter of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 84-year-old mum had a stroke, followed by a heart attack, and upon discharge from hospital, she went into a nursing home - Emberbrook, in Thames Ditton. From my first interactions with Emberbrook, I knew mum would be in good hands. If I were to choose one word to sum up Emberbrook, it would be real
- real warmth, real love, real interest, real people. It's refreshing to find somewhere where simple human interactions still count for something. When it comes to caring for people, this realness is what makes the difference. Thank you Emberbrook. I couldn't wish for anything better.
Reply from Olivia Shields, Marketing Assistant at Emberbrook Care Home

Thank you, for letting us know how we are doing at Emberbrook Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth S (Daughter of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident of Emberbrook in May when her previous care home could no longer meet her needs. Her health was failing, she'd lost interest in eating/drinking and spent much of her time in bed! We really thought she would pass away soon. Within a few weeks of being cared for at Emberbrook,
she had gained a new lease of life! She's put on the weight she had lost, is active again and is our happy mum again. I can't thank the Emberbrook team enough for the love and care they give!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P M (Daughter of Resident) published on 29 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father arrived at Emberbrook from hospital at the start of the Covid-19 lockdown, which was very stressful for him and for us. The staff have been fantastic in settling him into his room and making him comfortable when we were not able to. He is now on end of life care and we could not wish for him
to be in a better place. He is being looked after amazingly well and we are so grateful to everyone at Emberbrook.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne E (Sister of Resident) published on 29 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in the home for many months. She seemed to settle down with the help of the friendly staff quite quickly, also her room suits her needs.
I also find the staff really puts themselves out to please, however busy they are. As far as I am concerned, the home is great for my sister's
needs and I am happy with all the facilities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert (Grandson of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granddad has been at Emberbrook for quite some time now and we regularly visit him as a family however with COVID we have not been able to visit the home but instead, we have been able to keep in touch with Skype and Facebook. We cannot thank the staff enough for all the hard work they are doing
keeping our relatives safe and happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Emma B (Daughter of Resident) published on 15 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to comment on how caring Emberbrook are at this awful time of Covid 19. I am humbled by the sacrifices carers are making to look after our elderly relatives. Many are giving up leave, working over hours, going far beyond what is expected. I hope you get government recognition when this is
all over, I think you're the unsung heroes of the health crisis. Please take care of yourselves and a huge thank you for the consistent care you give to the most vulnerable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julia L (Daughter of Resident) published on 24 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother unfortunately passed away in February, she was at Emberbrook for just over a year, and I can honestly say that the care and kindness that she received was first class. The environment is friendly and homely with a happy feel. Always plenty of activities going on. Mum was always happy when
we visited and loved all the staff. Thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A S (Wife of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my husband does not have Alzheimer's, 9 months ago, he was admitted to an Alzheimer's unit as this was the only accommodation available. He has since refused to go to another unit 'downstairs' as he likes his room, especially the staff who know his routine. Staff at all levels are approachable
and offer help where applicable. We both enjoy the activities and was delighted with the delicious food provided for our 50th wedding anniversary and a surprise cake on his birthday. I have already recommended Emberbrook to friends looking for help in caring for relatives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G S (Daughter of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father stayed for a month's respite and then decided to stay permanently. We found all the staff very welcoming and caring from day one. The deputy manager showed sympathy and empathy when conducting the initial assessment. The receptionist and financier have been really supportive and the nursing
and care staff treat my father with respect and compassion. Thanks
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill Q (Friend of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a pleasure visiting my neighbour and friend. Everyone is so kind and nothing is too much trouble.
Always get a cup of tea and the staff are so friendly. When my time comes I hope it will be this lovely home. You are all wonderful. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E T (Father of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There are a few areas of concern. No continuity of management - senior positions have not been replaced which places an unfair strain and stress on the care staff, of whom there are insufficient numbers. Some agency staff are used, who are unfamiliar with the needs of residents. Permanent experienced
staff are an essential requirement.


The care our daughter receives is excellent.

Reply from Alison Geddes, Marketing at Emberbrook Care Home

Thank you for taking the time to review our home, we are pleased that you find the care given to your daughter here to be 'excellent' and that you'd recommend our home to others. Whilst we have recently recruited a new home manager and deputy manager, our Regional Support Manager has overseen the home and will continue to do so whilst the new management settles in post, to ensure continuity is maintained. We always operate at safe staffing levels, which can include agency workers, this will be reviewed following your feedback. Thanks again for your review, it is through a feedback process that we can further improve the service we provide.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beverley B (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and caring team. Always clean and tidy. Dad made the right choice in Emberbrook Care Home. We have been very lucky to have mum here.
Reply from Alison Geddes, Marketing at Emberbrook Care Home

Many thanks for your positive comments on our home, it is great to hear how happy you are with the care your Mum is receiving here at Emberbrook. The team will be delighted with your feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Miles R (Friend of Resident) published on 15 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited a friend at this care home. I previously worked as a residential carer and visited many different care homes with my service users. I have never come across such a clean (and clean smelling!) home with such friendly and obviously caring staff. Most of the care homes I visited previously I
found the staff to be just doing a job and showing little compassion especially towards residents with Alzheimers/dementia.
The attitude I experienced at Emberbrook was outstanding.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Norman F (Wife of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a first-class nursing home. Everybody goes the extra mile (or 2) to ensure patients comfort and dignity. My wife is happy to be here. Parking is easy and the home is quiet and peaceful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Daughter of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we went to visit, there were nothing but smiles from everyone. On arrival, we were welcomed with open arms. Our stay has been wonderful. My father is looked after like he is still at home.
Everyone is always happy, the staff are always helpful and will do anything they can to make
you at ease.
I am there every day and never feel like a visitor. It is home from home.
The home is clean to the enth degree. I am so relieved my father is happy there as he will be there until the end.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy B (Wife of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is totally bedridden, nearly blind and doesn't speak. He is very well cared for and kept clean and dry. He is always treated with kindness and respect and his medical needs are expertly dealt with. I visit nearly every day and am always offered refreshments and any worries I have are always
listened to and dealt with by the excellent carers.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Emberbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.932 for Emberbrook Care Home is calculated as follows: ( (179 Excellents x 5) + (13 Goods x 4) ) ÷ 192 Ratings = 4.932
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Emberbrook Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (1)

Rosanna

Rosanna O'Mara

Job Title: Home Manager

With 25 years of experience as a Care Home Manager, I’ve developed a deep understanding of how to support and uplift residents, families, and staff. At Emberbrook, I’ve worked closely with our dedicated team to create a caring, supportive environment where everyone feels valued. Seeing the smiles on our residents’ faces is the most rewarding part of my role, and I’m committed to bringing that joy into our home every day for as long as I can.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Emberbrook Care Home to verify any information. View our terms and conditions. Emberbrook Care Home has an Enhanced Service - more info.