Submit a Review for Hatch Mill
Mike Hawthorn Drive, Farnham, GU9 7UH
View Full Details of Hatch MillLatest Reviews for Hatch Mill
02 July 2025
I have been so impressed with the care given to my Mother of 88 years who has vascular dementia! The nursing staff have been exemplary in managing my Mothers condition providing great support to her in settling into a new home that has been stressful for her! The whole staff including management have supported me greatly in what has been a difficult and stressful time, everything is so much appreciated
03 June 2025
My aunt has been a resident at Hatchmill since Feb 2022. Since that day I have been nothing but impressed by the quality of care provided by the staff there. Beyond the expected levels of care delivered to the residents I have been particularly impressed by the kindness and patience shown to residents. Interactions are always made with a smile and cheery approach which makes such difference.
03 June 2025
Overall very good. Do find it very difficult lately to get through, I have rung several times at different times and it always says can't take your call now .Ive left messages but they do not ring back.I needed to talk to someone about my brothers update from the hospital but just could not get hold of someone to tell. I have been ringing upstairs and getting the carer to find someone for me to speak to on the downstairs desk. I appreciate that you are always busy but sometimes these calls to you are very important or sometimes urgent.
29 May 2025
Hatch Mill has a good atmosphere. The staff are competent, respectful and friendly. The food needs improvement and the helpings are often unnecessarily large, causing waste. There are plenty of activities and a very good selection of outings.
29 May 2025
The staff at Hatch Mill were excellent in helping my mother settle into the home. Since moving in they have really got to know her and she has been glowing in her praise about their kindness and care. During a period of sickness the staff were excellent at liaising with the GP and keeping the family updated. When visiting I have observed the encouraging atmosphere in the home and witnessed the staff's gentle interactions with residents.
04 March 2025
My Mum was a resident at Hatch Mill for over 2 years and received the kindest care from all the staff there. She was extremely well looked after and I'm sure that their care prolonged her life. Mum had the opportunity to take part in the many activities and outings provided by the Home and also enjoyed the accessible garden. Their food is very good and plentiful and she never refused a piece of cake or a biscuit. During the last month of her life, Mum needed a lot more care but was able to stay in her room where everything was familiar, safe and secure. I cannot fault the superb way she was looked after during this difficult time. I would highly recommend this Home.
16 September 2024
My mother is getting excellent care in Hatch Mill. She was able to care for herself (and live alone) until she was 103, but because of frequent falls, we approached Hatch Mill for full-time residential and nursing care. Although never wanted to go into Care, she soon realised that she was getting really well looked after by both the nursing and care staff who treated her with dignity and kindness at all times. The family also get greeted warmly when visiting which, of course, helps greatly. Management operates an 'open door policy', which means that we feel very comfortable being able to discuss anything with them. We're always given the necessary time and never feel rushed. As an example of how they go 'the extra mile', to celebrate my mother's 105th birthday, we were allocated a lovely lounge where we were able to invite a number of her friends to help her enjoy this momentous occasion. Hatch Mill provided an excellent afternoon tea which was enjoyed by all.
21 February 2024
Altogether, our parents spent very nearly ten years at Hatch Mill by the time our mother died just before Xmas 2023. Our mother praised the care home frequently during her seven years there as a resident, particularly during her last months as her body gave up on her and so she became ever more dependent on the quality of staff care. She was so grateful for the sheer kindness and thoughtfulness of many of the regular staff. There was over the ten years a continuity provided by the core staff there - nurses, carers, cleaners, managers - who were long-term employees, and whose dedication to their roles there has been their vocation, and gave the home a certain feel like an extended family. It was a little community which we as visiting relatives valued in itself and were made to feel part of. It is a transparent kind of setup, with safe but simple access for visitors. The home managed the hard Covid times well, although maybe too restrictive at times in its trying to keep out Covid.
08 January 2024
Hatch Mill has a welcoming atmosphere and friendly staff. There are a number of activities offered if residents want to be involved and a lovely peaceful garden, weather permitting. There was a good choice on the menu and plenty of drinks were offered during the day. Our mother was well cared for and we felt included regarding her care.
14 June 2023
Since mum moved to nursing care in November 2022 the quality of the care has been exemplary. She is no longer able to make much obvious engagement with most of the organised activities, but does seem to enjoy getting out of her room from time to time.
16 February 2023
My mother is 94 years old, very frail, and suffers from Dementia. The love and care the Hatch Mill team show to my mum is amazing. It can't be at all easy to do this vital job with the compassion and love that they give to the residents of this great care home, and always with a smile on their faces. The staff and management are truly wonderful, and this gives me much peace of mind to know that my mum is getting the best care possible.
06 February 2023
My mother had been resident at Hatch Mill for five years. Extreme old age caught up with her last year and she died in the home on 6 October 2022. My brother and I have commented before on the high standard of care she received throughout her stay, and this extends to the palliative care she received in those final months. We are hugely grateful for the kindness and dedication shown by all of all the staff in those sad times.
01 March 2022
Our experience from the word go has been extremely positive. My discussions with staff prior to mum moving in were informative and reassuring, enabling a relatively easy transition into Hatch Mill. Despite any move being unsettling, mum is very positive about the home. She likes the food, finds the staff friendly and helpful and generally has a ‘good feeling’ about where she is living. I also have found the staff to be supportive and responsive to any issues raised.
04 January 2022
My brother had his first-ever taste of a respite stay anywhere at Hatch Mill recently and really enjoyed himself and felt at home. The staff are very friendly and it was very reassuring to know how well looked after he was.
30 December 2021
After my 97-year-old mother fell and broke her leg in October 2021, she was in hospital for three weeks and needed a place to go to for respite care. After a lot of support from Hatch Mill liaisoning with Adult Social Care, a place was secured for her there, and with the necessary OT equipment, she needed. The staff are very kind and friendly and do all they can to help my mother integrate into the care home activities. We are not sure of my mother's future plans, but at the moment it is her 'Home, from Home'. Thank you to all who work hands-on, and behind the scenes, we are grateful.
20 May 2021
We went to visit Hatch Mill at 17.30 hrs on 20th April and were so impressed, that we contacted the hospital the following morning and my husband moved in on 22nd April. He is now nicely settled in, unfortunately, I have only seen him once, which was on 5th May, when he was very tired and his amplifier was not working. His daughter saw him on Thursday 6th May when his amplifier was working and he could hear everything she said. I look forward to seeing him on Monday 10th May and hope he will be able to hear. The nurses are very knowledgeable and most helpful. I hope the rules will change soon so I can visit more than once a week. It is good to know that he is being well cared for.
13 January 2021
My aunt is so content at Hatch Mill, and the staff seem happy to offer support to the family and loved ones at any time. Even in these restricted times, they keep me updated with all that is going on, and it is good to know she is cared for so well. Thank you to all the wonderful staff.
20 October 2020
My Mum has called Abbeyfield 'home' for the past 7 years. Firstly at Wey Valley House and the last 2 years at Hatch Mill. During that time, she has received exemplary care and compassion from the excellent staff and carers. I have always felt that Mum is safe, clean and extremely well looked after. One outstanding aspect of her time at Abbeyfield has been the wide range of activities arranged - these have been, I believe, especially enjoyed during the Covid-19 pandemic. I would recommend Abbeyfield Wey Valley House and Hatch Mill unreservedly.
19 October 2020
I transferred my sister to Hatch Mill from a care home in Frimley after being impressed with the outstanding care my mother-in-law received in Hatch Mill. The staff are kind, dedicated and caring and the majority have worked there for many years which speaks volumes. They all do their utmost to meet the needs of all the residents and provide an amazing environment in which to live when the time comes when you can't manage on your own. It needs to be seen to be believed. The management and staff work as one incredible team and the way they have coped with Covid-19 confirms this. All credit to them - they deserve to be applauded.
16 October 2020
My mum was at Hatch Mill for nearly a year, and before that at Wey Valley House, the sister home for almost a year. In that time she was consistently cared for extremely well by a friendly, conscientious and highly professional staff. Lots of personal touches, and outings and social events (pre-lockdown) Can’t recommend them highly enough.
Latest Reviews for Hatch Mill
02 July 2025
I have been so impressed with the care given to my Mother of 88 years who has vascular dementia! The nursing staff have been exemplary in managing my Mothers condition providing great support to her in settling into a new home that has been stressful for her! The whole staff including management have supported me greatly in what has been a difficult and stressful time, everything is so much appreciated
03 June 2025
My aunt has been a resident at Hatchmill since Feb 2022. Since that day I have been nothing but impressed by the quality of care provided by the staff there. Beyond the expected levels of care delivered to the residents I have been particularly impressed by the kindness and patience shown to residents. Interactions are always made with a smile and cheery approach which makes such difference.
03 June 2025
Overall very good. Do find it very difficult lately to get through, I have rung several times at different times and it always says can't take your call now .Ive left messages but they do not ring back.I needed to talk to someone about my brothers update from the hospital but just could not get hold of someone to tell. I have been ringing upstairs and getting the carer to find someone for me to speak to on the downstairs desk. I appreciate that you are always busy but sometimes these calls to you are very important or sometimes urgent.
29 May 2025
Hatch Mill has a good atmosphere. The staff are competent, respectful and friendly. The food needs improvement and the helpings are often unnecessarily large, causing waste. There are plenty of activities and a very good selection of outings.
29 May 2025
The staff at Hatch Mill were excellent in helping my mother settle into the home. Since moving in they have really got to know her and she has been glowing in her praise about their kindness and care. During a period of sickness the staff were excellent at liaising with the GP and keeping the family updated. When visiting I have observed the encouraging atmosphere in the home and witnessed the staff's gentle interactions with residents.
04 March 2025
My Mum was a resident at Hatch Mill for over 2 years and received the kindest care from all the staff there. She was extremely well looked after and I'm sure that their care prolonged her life. Mum had the opportunity to take part in the many activities and outings provided by the Home and also enjoyed the accessible garden. Their food is very good and plentiful and she never refused a piece of cake or a biscuit. During the last month of her life, Mum needed a lot more care but was able to stay in her room where everything was familiar, safe and secure. I cannot fault the superb way she was looked after during this difficult time. I would highly recommend this Home.
16 September 2024
My mother is getting excellent care in Hatch Mill. She was able to care for herself (and live alone) until she was 103, but because of frequent falls, we approached Hatch Mill for full-time residential and nursing care. Although never wanted to go into Care, she soon realised that she was getting really well looked after by both the nursing and care staff who treated her with dignity and kindness at all times. The family also get greeted warmly when visiting which, of course, helps greatly. Management operates an 'open door policy', which means that we feel very comfortable being able to discuss anything with them. We're always given the necessary time and never feel rushed. As an example of how they go 'the extra mile', to celebrate my mother's 105th birthday, we were allocated a lovely lounge where we were able to invite a number of her friends to help her enjoy this momentous occasion. Hatch Mill provided an excellent afternoon tea which was enjoyed by all.
21 February 2024
Altogether, our parents spent very nearly ten years at Hatch Mill by the time our mother died just before Xmas 2023. Our mother praised the care home frequently during her seven years there as a resident, particularly during her last months as her body gave up on her and so she became ever more dependent on the quality of staff care. She was so grateful for the sheer kindness and thoughtfulness of many of the regular staff. There was over the ten years a continuity provided by the core staff there - nurses, carers, cleaners, managers - who were long-term employees, and whose dedication to their roles there has been their vocation, and gave the home a certain feel like an extended family. It was a little community which we as visiting relatives valued in itself and were made to feel part of. It is a transparent kind of setup, with safe but simple access for visitors. The home managed the hard Covid times well, although maybe too restrictive at times in its trying to keep out Covid.
08 January 2024
Hatch Mill has a welcoming atmosphere and friendly staff. There are a number of activities offered if residents want to be involved and a lovely peaceful garden, weather permitting. There was a good choice on the menu and plenty of drinks were offered during the day. Our mother was well cared for and we felt included regarding her care.
14 June 2023
Since mum moved to nursing care in November 2022 the quality of the care has been exemplary. She is no longer able to make much obvious engagement with most of the organised activities, but does seem to enjoy getting out of her room from time to time.
16 February 2023
My mother is 94 years old, very frail, and suffers from Dementia. The love and care the Hatch Mill team show to my mum is amazing. It can't be at all easy to do this vital job with the compassion and love that they give to the residents of this great care home, and always with a smile on their faces. The staff and management are truly wonderful, and this gives me much peace of mind to know that my mum is getting the best care possible.
06 February 2023
My mother had been resident at Hatch Mill for five years. Extreme old age caught up with her last year and she died in the home on 6 October 2022. My brother and I have commented before on the high standard of care she received throughout her stay, and this extends to the palliative care she received in those final months. We are hugely grateful for the kindness and dedication shown by all of all the staff in those sad times.
01 March 2022
Our experience from the word go has been extremely positive. My discussions with staff prior to mum moving in were informative and reassuring, enabling a relatively easy transition into Hatch Mill. Despite any move being unsettling, mum is very positive about the home. She likes the food, finds the staff friendly and helpful and generally has a ‘good feeling’ about where she is living. I also have found the staff to be supportive and responsive to any issues raised.
04 January 2022
My brother had his first-ever taste of a respite stay anywhere at Hatch Mill recently and really enjoyed himself and felt at home. The staff are very friendly and it was very reassuring to know how well looked after he was.
30 December 2021
After my 97-year-old mother fell and broke her leg in October 2021, she was in hospital for three weeks and needed a place to go to for respite care. After a lot of support from Hatch Mill liaisoning with Adult Social Care, a place was secured for her there, and with the necessary OT equipment, she needed. The staff are very kind and friendly and do all they can to help my mother integrate into the care home activities. We are not sure of my mother's future plans, but at the moment it is her 'Home, from Home'. Thank you to all who work hands-on, and behind the scenes, we are grateful.
20 May 2021
We went to visit Hatch Mill at 17.30 hrs on 20th April and were so impressed, that we contacted the hospital the following morning and my husband moved in on 22nd April. He is now nicely settled in, unfortunately, I have only seen him once, which was on 5th May, when he was very tired and his amplifier was not working. His daughter saw him on Thursday 6th May when his amplifier was working and he could hear everything she said. I look forward to seeing him on Monday 10th May and hope he will be able to hear. The nurses are very knowledgeable and most helpful. I hope the rules will change soon so I can visit more than once a week. It is good to know that he is being well cared for.
13 January 2021
My aunt is so content at Hatch Mill, and the staff seem happy to offer support to the family and loved ones at any time. Even in these restricted times, they keep me updated with all that is going on, and it is good to know she is cared for so well. Thank you to all the wonderful staff.
20 October 2020
My Mum has called Abbeyfield 'home' for the past 7 years. Firstly at Wey Valley House and the last 2 years at Hatch Mill. During that time, she has received exemplary care and compassion from the excellent staff and carers. I have always felt that Mum is safe, clean and extremely well looked after. One outstanding aspect of her time at Abbeyfield has been the wide range of activities arranged - these have been, I believe, especially enjoyed during the Covid-19 pandemic. I would recommend Abbeyfield Wey Valley House and Hatch Mill unreservedly.
19 October 2020
I transferred my sister to Hatch Mill from a care home in Frimley after being impressed with the outstanding care my mother-in-law received in Hatch Mill. The staff are kind, dedicated and caring and the majority have worked there for many years which speaks volumes. They all do their utmost to meet the needs of all the residents and provide an amazing environment in which to live when the time comes when you can't manage on your own. It needs to be seen to be believed. The management and staff work as one incredible team and the way they have coped with Covid-19 confirms this. All credit to them - they deserve to be applauded.
16 October 2020
My mum was at Hatch Mill for nearly a year, and before that at Wey Valley House, the sister home for almost a year. In that time she was consistently cared for extremely well by a friendly, conscientious and highly professional staff. Lots of personal touches, and outings and social events (pre-lockdown) Can’t recommend them highly enough.