Hatch Mill

Mike Hawthorn Drive, Farnham GU9 7UH
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9.4 33 Reviews
  • Hatch Mill, Farnham
Hatch Mill is set up to offer skilled residential and nursing care, at an excellent location for allowing residents to continue with an independent lifestyle, being located in close proximity to community life and amenities.

It provides a comfortable interior offering a real home from home. Externally the home has a terrace for alfresco dining, a large Japanese courtyard garden and large gardens with a landscaped pond.

All carers are well-trained and pursue recognised standards of professionalism, while priding themselves on a friendly service. They support an active lifestyle with a range of events and activities within the home on a daily basis.
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Care Provided by Hatch Mill

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1423 – £1480
  • Self-Funded Nursing Care: £1851 – £1947

Although we have trained Dementia staff, Hatch Mill is not a specific dementia specialist home so each resident will be assessed on their individual care needs.

These prices are only a guideline, please contact Hatch Mill to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Tammie Baker (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (2)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • Hatch Mill has its own private car park across a bridge from the public car park.

Hatch Mill Reviews (33)

9.4

Hatch Mill has a Review Score of 9.4 (9.405) out of 10, based on 9 reviews in the last 2 years.
Over all time Hatch Mill has 33 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hatch Mill
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Total of 33, showing 1-20
Review from John G (Son of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so impressed with the care given to my Mother of 88 years who has vascular dementia! The nursing staff have been exemplary in managing my Mothers condition providing great support to her in settling into a new home that has been stressful for her! The whole staff including management have
supported me greatly in what has been a difficult and stressful time, everything is so much appreciated
Reply from Tammie Baker, Manager at Hatch Mill
Thank you so much for this wonderful review. We are gratified that your Mother is settling well with us. We are aware the transition into care is a very stressful experience for the Resident and their…read more
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Review from Andrew D (Nephew of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Hatchmill since Feb 2022. Since that day I have been nothing but impressed by the quality of care provided by the staff there. Beyond the expected levels of care delivered to the residents I have been particularly impressed by the kindness and patience shown to residents.
Interactions are always made with a smile and cheery approach which makes such difference.
Reply from Iain Looms, AWVS Central Office at Hatch Mill
Thank you so much for taking the time to pass on your kind words - all the team at Hatch Mill will be so pleased to read your comments as they pride themselves, not only on the care they offer, but…read more
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Review from E P (Sister of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall very good. Do find it very difficult lately to get through, I have rung several times at different times and it always says can't take your call now .Ive left messages but they do not ring back.I needed to talk to someone about my brothers update from the hospital but just could not get hold
of someone to tell. I have been ringing upstairs and getting the carer to find someone for me to speak to on the downstairs desk. I appreciate that you are always busy but sometimes these calls to you are very important or sometimes urgent.
Reply from Tammie Baker, Manager at Hatch Mill
Thank you for your review. I apologise for this issue. When staff are caring for a resident it is not always possible to stop and answer the telephone. We ask that sponsors are patient and understand…read more
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Review from Lynda G (Wife of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hatch Mill has a good atmosphere. The staff are competent, respectful and friendly. The food needs improvement and the helpings are often unnecessarily large, causing waste. There are plenty of activities and a very good selection of outings.
Reply from Tammie Baker, Manager at Hatch Mill
Thank you for your review. We appreciate all feedback and my door is always open to families and sponsors to discuss ways in which we can improve the services we offer.
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Review from A B (Daughter of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Hatch Mill were excellent in helping my mother settle into the home. Since moving in they have really got to know her and she has been glowing in her praise about their kindness and care.
During a period of sickness the staff were excellent at liaising with the GP and keeping the family
updated.
When visiting I have observed the encouraging atmosphere in the home and witnessed the staff's gentle interactions with residents.
Reply from Tammie Baker, Manager at Hatch Mill
Thank you so much for your kind words. We appreciate all feedback and I will relay this to our staff.
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Review from K Y (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident at Hatch Mill for over 2 years and received the kindest care from all the staff there. She was extremely well looked after and I'm sure that their care prolonged her life.
Mum had the opportunity to take part in the many activities and outings provided by the Home and also enjoyed
the accessible garden. Their food is very good and plentiful and she never refused a piece of cake or a biscuit.
During the last month of her life, Mum needed a lot more care but was able to stay in her room where everything was familiar, safe and secure. I cannot fault the superb way she was looked after during this difficult time.
I would highly recommend this Home.
Reply from Tracey Pollard, Deputy Manager at Hatch Mill
Thank you very much for your kind words. It was a pleasure to look after your mum.
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Review from Kate R (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is getting excellent care in Hatch Mill. She was able to care for herself (and live alone) until she was 103, but because of frequent falls, we approached Hatch Mill for full-time residential and nursing care. Although never wanted to go into Care, she soon realised that she was getting really
well looked after by both the nursing and care staff who treated her with dignity and kindness at all times. The family also get greeted warmly when visiting which, of course, helps greatly.
Management operates an 'open door policy', which means that we feel very comfortable being able to discuss anything with them. We're always given the necessary time and never feel rushed.
As an example of how they go 'the extra mile', to celebrate my mother's 105th birthday, we were allocated a lovely lounge where we were able to invite a number of her friends to help her enjoy this momentous occasion. Hatch Mill provided an excellent afternoon tea which was enjoyed by all.
Reply from Iain Looms, AWVS Central Office at Hatch Mill
Thank you very much for taking the time to share your experience of our Hatch Mill Residential and Nursing home. Our Registered Manager will be so pleased to read your kind comments and share them…read more
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Review from Robert T (Son of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Altogether, our parents spent very nearly ten years at Hatch Mill by the time our mother died just before Xmas 2023.
Our mother praised the care home frequently during her seven years there as a resident, particularly during her last months as her body gave up on her and so she became ever more dependent
on the quality of staff care. She was so grateful for the sheer kindness and thoughtfulness of many of the regular staff.
There was over the ten years a continuity provided by the core staff there - nurses, carers, cleaners, managers - who were long-term employees, and whose dedication to their roles there has been their vocation, and gave the home a certain feel like an extended family. It was a little community which we as visiting relatives valued in itself and were made to feel part of.
It is a transparent kind of setup, with safe but simple access for visitors.
The home managed the hard Covid times well, although maybe too restrictive at times in its trying to keep out Covid.
Reply from Tammie Baker, Manager at Hatch Mill
Thank you so much for your positive review. It was an honour to care for your parents.
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Review from H H (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hatch Mill has a welcoming atmosphere and friendly staff. There are a number of activities offered if residents want to be involved and a lovely peaceful garden, weather permitting. There was a good choice on the menu and plenty of drinks were offered during the day.
Our mother was well cared for and
we felt included regarding her care.
Reply from Tammie Baker, Manager at Hatch Mill
Thank you so much for your kind review. We are pleased that your experience at Hatch Mill was a positive one.
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Review from M R (Son of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since mum moved to nursing care in November 2022 the quality of the care has been exemplary. She is no longer able to make much obvious engagement with most of the organised activities, but does seem to enjoy getting out of her room from time to time.
Reply from Iain Looms, AWVS Central Office at Hatch Mill
Thanks for sharing your review - the team will be pleased to hear that you are very happy with the care your Mum is receiving and that we are helping her get as much out of her days as possible.
All…read more
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Review from Alan C (Son of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is 94 years old, very frail, and suffers from Dementia. The love and care the Hatch Mill team show to my mum is amazing. It can't be at all easy to do this vital job with the compassion and love that they give to the residents of this great care home, and always with a smile on their faces.
The
staff and management are truly wonderful, and this gives me much peace of mind to know that my mum is getting the best care possible.
Reply from Iain Looms, Central Office at Hatch Mill
Thank you very much for sharing your kind comments. It is so pleasing to hear that our great team at Hatch Mill are ensuring your Mum gets the best possible care.

The team at Hatch Mill all work so…read more
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Review from Paul W (Son of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had been resident at Hatch Mill for five years. Extreme old age caught up with her last year and she died in the home on 6 October 2022.
My brother and I have commented before on the high standard of care she received throughout her stay, and this extends to the palliative care she received
in those final months. We are hugely grateful for the kindness and dedication shown by all of all the staff in those sad times.
Reply from Iain Looms, Central Office at Hatch Mill
Thank you so much for taking the time to share your experience of our Hatch Mill home. The manager and her team will be so happy to hear that not only your Mum enjoyed her years with them at Hatch…read more
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Review from R S (Son of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience from the word go has been extremely positive. My discussions with staff prior to mum moving in were informative and reassuring, enabling a relatively easy transition into Hatch Mill. Despite any move being unsettling, mum is very positive about the home. She likes the food, finds the
staff friendly and helpful and generally has a ‘good feeling’ about where she is living. I also have found the staff to be supportive and responsive to any issues raised.
Reply from Iain Looms, AWVS Head Office at Hatch Mill
Thanks very much for your kind comments - our team will be extremely pleased to hear that both you and your Mum have found the experience of moving into Hatch Mill as smooth as possible and that she…read more
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Review from Anne C (Respite Resident) published on 4 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother had his first-ever taste of a respite stay anywhere at Hatch Mill recently and really enjoyed himself and felt at home. The staff are very friendly and it was very reassuring to know how well looked after he was.
Reply from Iain Looms, AWVS Head Office at Hatch Mill
Thanks for your kind words - we are pleased that your brother enjoyed his respite stay with us and wish you both a very Happy Christmas and healthy New Year.
Kind regards,
The Abbeyfield Angels
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Review from A S (Daughter of Resident) published on 30 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my 97-year-old mother fell and broke her leg in October 2021, she was in hospital for three weeks and needed a place to go to for respite care. After a lot of support from Hatch Mill liaisoning with Adult Social Care, a place was secured for her there, and with the necessary OT equipment, she
needed.
The staff are very kind and friendly and do all they can to help my mother integrate into the care home activities. We are not sure of my mother's future plans, but at the moment it is her 'Home, from Home'.
Thank you to all who work hands-on, and behind the scenes, we are grateful.
Reply from Iain Looms, AWVS Head Office at Hatch Mill
Thank you for leaving your review - it is a pleasure to have your Mum as part of our community and I will pass your kind comments on to the team. They really do an amazing job making everyone feel…read more
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Review from Sheelagh H (Wife of Resident) published on 20 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We went to visit Hatch Mill at 17.30 hrs on 20th April and were so impressed, that we contacted the hospital the following morning and my husband moved in on 22nd April. He is now nicely settled in, unfortunately, I have only seen him once, which was on 5th May, when he was very tired and his amplifier
was not working. His daughter saw him on Thursday 6th May when his amplifier was working and he could hear everything she said. I look forward to seeing him on Monday 10th May and hope he will be able to hear.
The nurses are very knowledgeable and most helpful. I hope the rules will change soon so I can visit more than once a week. It is good to know that he is being well cared for.
Reply from Iain Looms, AWVS Head Office at Hatch Mill
Thanks for your kind comments - we look forward to welcoming along family and friends to our homes with the relaxing of the rules so they too can enjoy the wonderful atmosphere our residents and…read more
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Review from Annie D (Niece of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is so content at Hatch Mill, and the staff seem happy to offer support to the family and loved ones at any time. Even in these restricted times, they keep me updated with all that is going on, and it is good to know she is cared for so well. Thank you to all the wonderful staff.
Reply from Iain Looms, AWVS Head Office at Hatch Mill
Hi Annie. Thank you for your kind comments. We are pleased that your aunt is happy with us at Hatch Mill and it's good to hear that you also feel supported by our great care team. I'll pass on your…read more
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Review from Annette G (Daughter of Resident) published on 20 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has called Abbeyfield 'home' for the past 7 years. Firstly at Wey Valley House and the last 2 years at Hatch Mill. During that time, she has received exemplary care and compassion from the excellent staff and carers. I have always felt that Mum is safe, clean and extremely well looked after.
One outstanding aspect of her time at Abbeyfield has been the wide range of activities arranged - these have been, I believe, especially enjoyed during the Covid-19 pandemic. I would recommend Abbeyfield Wey Valley House and Hatch Mill unreservedly.
Reply from Iain Looms, AVWS at Hatch Mill
Thank you for taking the time to share your kind comments, Annette - it's lovely to hear that your mum enjoys her time with us and its particularly good to see her enjoying the activities we offer…read more
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Review from Keith P (Brother of Resident) published on 19 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I transferred my sister to Hatch Mill from a care home in Frimley after being impressed with the outstanding care my mother-in-law received in Hatch Mill. The staff are kind, dedicated and caring and the majority have worked there for many years which speaks volumes. They all do their utmost to meet
the needs of all the residents and provide an amazing environment in which to live when the time comes when you can't manage on your own. It needs to be seen to be believed. The management and staff work as one incredible team and the way they have coped with Covid-19 confirms this. All credit to them - they deserve to be applauded.
Reply from Iain Looms, AWVS Head Office at Hatch Mill
Thank you so much for your really kind words Keith - We feel our staff at Abbeyfield Wey Valley Society really do stand out with their dedication, skill and passion for everyone they care for and I'm…read more
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Review from Mark P (Son of Resident) published on 16 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was at Hatch Mill for nearly a year, and before that at Wey Valley House, the sister home for almost a year.


In that time she was consistently cared for extremely well by a friendly, conscientious and highly professional staff.


Lots of personal touches, and outings and social events (pre-lockdown)


Can’t

recommend them highly enough.
Reply from Iain Looms, AWVH Head Office at Hatch Mill
Thank you for your kind words about our care teams - it was a pleasure to have your mum with us over the past couple of years and we are pleased to hear you felt so comfortable she was within our…read more
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Current Review Score: 9.4 (9.405)

Overview of Review Score

The Review Score of 9.4 (9.405) out of 10 for Hatch Mill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.567 for Hatch Mill is calculated as follows: ( (66 Excellents x 5) + (31 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 104 Ratings = 4.567
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.838 Points relating to the number of positive Reviews for Hatch Mill is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 9 Positive Reviews ÷ 9.6 = 0.938
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (4)

Tammie

Tammie Baker

Job Title: Registered Manager Joined: 2007

Tammie is a Registered Nurse and qualified in 2007 but worked in the care industry for over 10 years before her training as a nurse. Tammie joined Hatch Mill as their Clinical Manager in 2014 and was promoted to Registered Manager of the home in 2021. She now leads the team at the home creating a wonderfully vibrant atmosphere for residents and their loved ones to enjoy every day.


Tammie has experience in Palliative care, Wound Management, Diabetes, and Chronic Diseases Management. Tammie is a Registered Mentor for nursing students. Fire Awareness, SOVA Management, COSHH, Infection Control.

Iain

Iain Looms

Job Title: Marketing & PR Manager Joined: 2020

Iain hails from the midlands but has spent the last twenty years living and working in the Farnham area.


Whilst launching and managing small customer-facing businesses within the local community, Iain completed a qualification in Professional Marketing and is now a member of the Chartered Institute of Marketing.


His introduction to the senior care sector emerged when being faced with looking after his elderly mother and he now has a passion for developing innovative customer-focused environments for all the Abbeyfield residents and their families.


Away from work, Iain has a great interest in sports – he actually spent his early career as a member of the Professional Golfers Association competing around the world and coaching. Now he enjoys social golf rather more and his coaching skills are put to the test as Head Coach for the Farnham under 7’s rugby teams!

Tracey

Tracey Pollard

Job Title: Deputy Manager Joined: 2002

Tracey has had over 20 years of experience in caring for the elderly, joining Abbeyfield Wey Valley Society in 2002 as a Senior Care Assistant at Hatch Mill. In 2007 Tracey became Deputy Manager at Ridgway Court before being given the position of Volunteer and Activity Support Manager in 2010. Tracey is the staff support officer and in 2016 she became the Society’s, Well-being Manager. In 2023 she then became Deputy Manager for Hatch Mill


Tracey has NVQ3 NVQ4 and NVQ Assessors Awards together with courses in First Aid, Health and Safety, Infection Control, Fire Marshall, Food Hygiene, Manual Handling, SOVA Management, COSHH, Drug Administration, End of Life Care, Diabetes Awareness, Dementia, Customer Service, Mental Health and Equality and Diversity, Support and supervision.

Ildi

Ildi Ratz

Job Title: Senior Nurse Joined: 2021

Ildi has been working as a nurse for over twenty-five years. Having qualified in Romania, she has been working in the UK since 2009, mainly in nursing homes as she has a special interest in looking after the elderly.


Having held various positions over the years including Clinical Specialist Nurse and Unit Manager, Ildi does a wonderful job leading her team of passionate Nurses who provide the best possible care for residents at Hatch Mill.

Frequently Asked Questions about Hatch Mill

What types of Care is Hatch Mill registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hatch Mill have?

There are 44 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hatch Mill?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hatch Mill to the centre of Farnham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hatch Mill to verify any information. View our terms and conditions. Hatch Mill has an Enhanced Service - more info.