Mike Hawthorn Drive, Farnham GU9 7UH
Hatch Mill is set up to offer skilled residential and nursing care, at an excellent location for allowing residents to continue with an independent lifestyle, being located in close proximity to community life and amenities.
A newly refurbished comfortable interior offering a real home from home. Externally the home has a terrace for al fresco dining, a large Japanese courtyard garden and large gardens with a landscaped pond.
All carers are well-trained and pursue recognised standards of professionalism, while priding themselves on a friendly service.
Person in charge: Shelley Hartley (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 48 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Admission Information: Ages 65+.
Single Rooms: 44
Shared Rooms: 2
Rooms with ensuite WC: 46
Weekly Charges Guide: Personal Care Single £774 – £806 Nursing Care Single £996 – £1050 (These prices are only a guideline, please contact Hatch Mill to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Hatch Mill: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.4 (maximum of 10) for Hatch Mill is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Hatch Mill in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.9 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.457 for Hatch Mill is calculated as follows: ( (17 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.457
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.907 Points relating to the number of positive Reviews for Hatch Mill is based on 3 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750
Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 3 Reviews ÷ 9.6 Target = 0.313 , then divided by 2 = 0.157
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hatch Mill has a Review Score of 6.4 (6.364) from 3 Reviews
Review submitted from a Website Submission by Ann B (Daughter of Resident) on Monday 16 January 2017. Relates to January 2017.
My mother has been cared for at Hatch Mill for 11 years. She is now 103.
The staff are kind, patient and thoughtful.
Always available to talk through any issues that arise, which they follow through and deal with.
Everyday life follows a routine which is so important for the elderly.
My sister and I are very grateful to know that our mother is safe and well looked after.
How likely would you be to recommend Hatch Mill? Likely
Review submitted from a Website Submission by Jane E (Daughter of Resident) on Wednesday 11 January 2017. Relates to January 2017.
Very caring establishment. Does not smell of cabbage or wee. The carers are a remarkable team and always go the extra mile to help. It is people that make a place and notably the carers but the management are excellent too. Welcoming entrance foyer which I think is one of the hallmarks of the establishment. My relative is well looked after and afforded more dignity than I would have thought possible given the challenges of cognitive decline.
How likely would you be to recommend Hatch Mill? Extremely Likely
Review submitted from a Postal Card by D Q (Husband of Resident) on Wednesday 10 August 2016. Relates to July 2016.
My wife has been at Hatch Mill for just over two years. She is very well looked after by all concerned. Everyone is human and mistakes happen, but these are all quickly resolved to everyone's satisfaction. I must also mention that there are very regular staff and residents meetings (separately) Management are always present at both types of meetings and any problems are very quickly resolved. I must also mention the activities during the summer there are weekly trips to places of interest and every day there is also something going on. There is also a stylist who comes in once a week and attends to everyone's hair. Overall I couldn't cope at home and I am extremely pleased that I chose Hatch Mill
How likely would you be to recommend Hatch Mill? Extremely Likely