Hatch Mill

From my own perspective the management team and staff have, and continue to be, excellent; nothing is too much trouble and the care provided is clearly outstanding. I have been made to feel welcome during every visit, am always met with a cheerful smile and am given real time to discuss issues as and when it becomes necessary. I feel that my step-grandmother is an important and loved member of the Hatch Mill family and not simply a 'resident'. I could not praise the Hatch Mill team more highly; a difficult time for my step-grandmother and our family has been made easier and the caring and loving environment is so reassuring for us all.

We have been very impressed with the level of care that our mother has received at Hatchmill. The staff are attentive & genuinely care about every resident. Alot of thought goes into the weekly activity programme promoting a stimulating environment for all levels of cognitive ability. The home is always clean, light & welcoming. The beautiful well tended garden is enjoyed by all. We cannot thank the management & staff enough for all their efforts.

My wife and I are Power of attourney for a cousin who has now been in the home for 3 plus years and we have full confidence in the care she has been given and our interaction with Abbeyfield has been first class.

I cannot recommend enough this carehome and would always be happy to share my views.

Lovely care home with lovely gardens that the staff take great pride in. My mother has been well looked after for a couple of years here. Good range of activities for those who choose to be involved. Parking is easy with good wheelchair access to the centre of Farnham. All the staff are very caring and professional. Never had any issues

My mother feels loved, she loves her carers, she is happy and we are extremely grateful for this. It is also a huge accolade for Hatch Mill. Over and above that, she is so very well looked after, no effort is too much for the staff. Hatch Mill is run to genuinely help its residents, not for financial profit.

Thank you again.

I have been so impressed with the care given to my Mother of 88 years who has vascular dementia! The nursing staff have been exemplary in managing my Mothers condition providing great support to her in settling into a new home that has been stressful for her! The whole staff including management have supported me greatly in what has been a difficult and stressful time, everything is so much appreciated

My aunt has been a resident at Hatchmill since Feb 2022. Since that day I have been nothing but impressed by the quality of care provided by the staff there. Beyond the expected levels of care delivered to the residents I have been particularly impressed by the kindness and patience shown to residents. Interactions are always made with a smile and cheery approach which makes such difference.

Overall very good. Do find it very difficult lately to get through, I have rung several times at different times and it always says can't take your call now .Ive left messages but they do not ring back.I needed to talk to someone about my brothers update from the hospital but just could not get hold of someone to tell. I have been ringing upstairs and getting the carer to find someone for me to speak to on the downstairs desk. I appreciate that you are always busy but sometimes these calls to you are very important or sometimes urgent.

Hatch Mill has a good atmosphere. The staff are competent, respectful and friendly. The food needs improvement and the helpings are often unnecessarily large, causing waste. There are plenty of activities and a very good selection of outings.

When visiting I have observed the encouraging atmosphere in the home and witnessed the staff's gentle interactions with residents.

I would highly recommend this Home.

As an example of how they go 'the extra mile', to celebrate my mother's 105th birthday, we were allocated a lovely lounge where we were able to invite a number of her friends to help her enjoy this momentous occasion. Hatch Mill provided an excellent afternoon tea which was enjoyed by all.

The home managed the hard Covid times well, although maybe too restrictive at times in its trying to keep out Covid.

Our mother was well cared for and we felt included regarding her care.

Since mum moved to nursing care in November 2022 the quality of the care has been exemplary. She is no longer able to make much obvious engagement with most of the organised activities, but does seem to enjoy getting out of her room from time to time.

The staff and management are truly wonderful, and this gives me much peace of mind to know that my mum is getting the best care possible.

My brother and I have commented before on the high standard of care she received throughout her stay, and this extends to the palliative care she received in those final months. We are hugely grateful for the kindness and dedication shown by all of all the staff in those sad times.

Our experience from the word go has been extremely positive. My discussions with staff prior to mum moving in were informative and reassuring, enabling a relatively easy transition into Hatch Mill. Despite any move being unsettling, mum is very positive about the home. She likes the food, finds the staff friendly and helpful and generally has a ‘good feeling’ about where she is living. I also have found the staff to be supportive and responsive to any issues raised.