






Hatch Mill is set up to offer skilled residential and nursing care, at an excellent location for allowing residents to continue with an independent lifestyle, being located in close proximity to community life and amenities.
It provides a comfortable interior offering a real home from home. Externally the home has a terrace for alfresco dining, a large Japanese courtyard garden and large gardens with a landscaped pond.
All carers are well-trained and...
Care Provided by Hatch Mill
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Although we have trained Dementia staff, Hatch Mill is not a specific dementia specialist home so each resident will be assessed on their individual care needs.
The price(s) shown are provided by the care home. Contact Hatch Mill for full pricing details and T&Cs.
Contact Hatch Mill to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Abbeyfield Wey Valley Society Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Tammie Baker(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (44)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (2)
- Couples/Companion Rooms with ensuite Wet Room (2)
Parking
- Hatch Mill has its own private car park across a bridge from the public car park.
Hatch Mill Reviews (40)
Hatch Mill has a Review Score of 9.6 (9.603) out of 10, based on 14 reviews in the last 2 years.
Over all time Hatch Mill has 40 reviews.
My brother had his first-ever taste of a respite stay anywhere at Hatch Mill recently and really enjoyed himself and felt at home. The staff are very friendly and it was very reassuring to know how well looked after he was.
Kind regards,
The Abbeyfield Angels
The staff are very kind and friendly and do all they can to help my mother integrate into the care home activities. We are not sure of my mother's future plans, but at the moment it is her 'Home, from Home'.
Thank you to all who work hands-on, and behind the scenes, we are grateful.
Thank you for leaving your review - it is a pleasure to have your Mum as part of our community and I will pass your kind comments on to the team. They really do an amazing job making everyone feel content within the home and will be so pleased to hear your Mum is happy with us.
Best wishes,
All the team at Hatch Mill
The nurses are very knowledgeable and most helpful. I hope the rules will change soon so I can visit more than once a week. It is good to know that he is being well cared for.
Thanks for your kind comments - we look forward to welcoming along family and friends to our homes with the relaxing of the rules so they too can enjoy the wonderful atmosphere our residents and carers create within the homes.
Best wishes - all at Hatch Mill
My aunt is so content at Hatch Mill, and the staff seem happy to offer support to the family and loved ones at any time. Even in these restricted times, they keep me updated with all that is going on, and it is good to know she is cared for so well. Thank you to all the wonderful staff.
Thanks again for taking the time to review us.
My Mum has called Abbeyfield 'home' for the past 7 years. Firstly at Wey Valley House and the last 2 years at Hatch Mill. During that time, she has received exemplary care and compassion from the excellent staff and carers. I have always felt that Mum is safe, clean and extremely well looked after. One outstanding aspect of her time at Abbeyfield has been the wide range of activities arranged - these have been, I believe, especially enjoyed during the Covid-19 pandemic. I would recommend Abbeyfield Wey Valley House and Hatch Mill unreservedly.
Thank you for taking the time to share your kind comments, Annette - it's lovely to hear that your mum enjoys her time with us and its particularly good to see her enjoying the activities we offer daily. The companionship and stimulation these provide are great for the wellbeing of the residents as...
I transferred my sister to Hatch Mill from a care home in Frimley after being impressed with the outstanding care my mother-in-law received in Hatch Mill. The staff are kind, dedicated and caring and the majority have worked there for many years which speaks volumes. They all do their utmost to meet the needs of all the residents and provide an amazing environment in which to live when the time comes when you can't manage on your own. It needs to be seen to be believed. The management and staff work as one incredible team and the way they have coped with Covid-19 confirms this. All credit to them - they deserve to be applauded.
Thank you so much for your really kind words Keith - We feel our staff at Abbeyfield Wey Valley Society really do stand out with their dedication, skill and passion for everyone they care for and I'm so pleased you feel likewise. The manager and her team will be really happy to read your comments so thanks again for taking the time to pass them on.
My mum was at Hatch Mill for nearly a year, and before that at Wey Valley House, the sister home for almost a year.
In that time she was consistently cared for extremely well by a friendly, conscientious and highly professional staff.
Lots of personal touches, and outings and social events (pre-lockdown)
Can’t recommend them highly enough.
Thank you for your kind words about our care teams - it was a pleasure to have your mum with us over the past couple of years and we are pleased to hear you felt so comfortable she was within our care. Best wishes from all at Abbeyfield Wey Valley Society.
My mother became a resident in Hatch Mill in March 2020. During this difficult time the staff in the home have been excellent in helping her settle in and she is very happy. The home is light and bright and provides a welcoming environment.
Thanks so much for taking the time to review us at Hatch Mill. Our team of carers lead by our manager will be so pleased to read that your mum has settled in so well and is happy in their care.
Best wishes.. all at Abbeyfield Wey Valley Society.
And on a practical note - especially important in these times of social distancing - the Carers always go to the trouble of checking her hearing aid batteries are full, a small but vital detail. The Management have also taken special steps to allow us, relatives, to continue visiting safely over the summer by adapting the side terrace and also by providing covered seating to be able to talk to our relatives through a side window of the Sun Room and I understand there are plans under consideration to construct full doorway access to the Sun Room during the winter months with a safety screen. Brilliant. Thank you.
Thank you so much for taking the time to send the lovely review - Hatch Mill and her great team find it an absolute pleasure looking after your Mum and will be so proud to read your comments! You are right, the team are currently working on plans for you to keep up those vital visits during the coming months. Thanks again for your kind words.
My mum could not speak as she had a very bad stroke, but the staff built a great relationship with her getting to know her needs. They were all very patient and loving. I was very happy with my mum being in Hatch Mill.
Thank you very much for your kind words especially about our staff. Your mum was a pleasure to look after.
Finding a care home for someone you love is not an easy experience, but was the expertise and help from the staff at Hatch Mill was and is invaluable. My mother has been a resident now for 18 months and her view often expressed is as follows. "I have a lovely room, I can see the garden, they look after me well here, it is kept clean and I feel safe here".
Thank you very much for your kind words, regards, All at Hatch Mill.
I regularly visit Hatch Mill to visit my aunt. I always find the home in a calm state with contented residents and staff who are competent and attentive to residents. I have full confidence in the staff who are well managed and can be relied on to do the right thing in all cases.
Thank you very much for your kind words, your aunt is a pleasure to care for.
We cannot praise the staff of Hatch Mill highly enough for the extraordinary care and consideration with which they looked after my mother-in-law over the last nine years, and particularly in her final few weeks. Our family was enormously comforted by the fact that she was treated so well during her long residency by largely the same group of staff from beginning to end, each of them caring and compassionate. During her early years at Hatch Mill, we were impressed by the number of outings she was taken on and the activities organised in the home, and the sense that Hatch Mill is a family in itself for those that live there. We will miss the staff and would not hesitate to recommend Hatch Mill to anyone considering care options for loved ones.
Thank you very much for your kind words.
Management and staff address all their patients by their first names in a caring way and there is a social programme with a monthly schedule of activities. Minibus outings are arranged to places of interest, plus local shopping centres. The hair salon is popular too.
Special occasions like Valentines Day are celebrated providing interest and conversation that also involves visitors.
Last summer the BBQ in the Japanese garden was excellent. Family and visiting carers were also invited, making it a very special day.
The dining room is both practical and very bright and the food is good. I normally stay for lunch so I overhear patients' comments like 'they do their best to please us'.
Each time I depart with peace of mind that Mum is really well cared for and comfortable.
The staff and management have been amazing helping the family feel welcome at Hatch Mill and giving mum the best care possible in a home where she is safe, respected and cared for by staff who are kind, patient and thoughtful, as well as being enthusiastic about the work they do and the residents they care for. The home is well supported by volunteers which assist the team to offer the residents outings throughout the year at no additional cost - unlike most care homes. The management team are outstanding and the staff reflect their high standards. Hatch Mill has a warm and friendly environment where I would be happy to reside should I need care in the future.
We decided to move my grandfather to a different home.
“We are saddened by your review – It is difficult when residents who have capacity decline to let us share information as this makes it difficult for staff. We are surprised at your comments on food when your grandfather gained weight with us.”
We visited 24 care homes within a 15-mile radius of mum's home, which varied in terms of accommodation, size and cost. We found at Hatch Mill exactly what we were looking for. The staff worked well as a team and offered longevity of service with Abbeyfield/Hatch Mill (something found lacking in most of the other homes visited), excellent on-hand managers and a warm, homely environment. We were immediately impressed with the feel of Hatch Mill as a place to live. We thought to ourselves, "If I needed residential care, this would be a fine place to be", which made it just right for mum. The staff and management show kindness and consideration, are always available for a chat and are good listeners.
The staff are kind, patient and thoughtful.
Always available to talk through any issues that arise, which they follow through and deal with.
Everyday life follows a routine which is so important for the elderly.
My sister and I are very grateful to know that our mother is safe and well looked after.
Very caring establishment. Does not smell of cabbage or wee. The carers are a remarkable team and always go the extra mile to help. It is people that make a place and notably the carers but the management are excellent too. Welcoming entrance foyer which I think is one of the hallmarks of the establishment. My relative is well looked after and afforded more dignity than I would have thought possible given the challenges of cognitive decline.
My wife has been at Hatch Mill for just over two years. She is very well looked after by all concerned. Everyone is human and mistakes happen, but these are all quickly resolved to everyone's satisfaction. I must also mention that there are very regular staff and residents meetings (separately) Management are always present at both types of meetings and any problems are very quickly resolved. I must also mention the activities during the summer there are weekly trips to places of interest and every day there is also something going on. There is also a stylist who comes in once a week and attends to everyone's hair. Overall I couldn't cope at home and I am extremely pleased that I chose Hatch Mill
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 June 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hatch Mill.
There are no upcoming events for Hatch Mill.
Awards / Recognitions (5)
- 28 Oct 2016Recipient: Abbeyfield Wey Valley Society Ltd
- 20 Nov 2015Recipient: Abbeyfield Wey Valley Society Ltd
- 28 Nov 2014Recipient: Abbeyfield Wey Valley Society Ltd
Accreditations
There are no accreditations posted yet for Hatch Mill.
Meet the Team (4)

Tammie is a Registered Nurse and qualified in 2007 but worked in the care industry for over 10 years before her training as a nurse. Tammie joined Hatch Mill as their Clinical Manager in 2014 and was promoted to Registered Manager of the home in 2021. She now leads the team at the home creating a wonderfully vibrant atmosphere for residents and their loved ones to enjoy every day.
Tammie has experience in Palliative care, Wound Management, Diabetes, and Chronic Diseases Management. Tammie is a Registered Mentor for nursing students. Fire Awareness, SOVA Management, COSHH, Infection Control.

Tracey has had over 20 years of experience in caring for the elderly, joining Abbeyfield Wey Valley Society in 2002 as a Senior Care Assistant at Hatch Mill. In 2007 Tracey became Deputy Manager at Ridgway Court before being given the position of Volunteer and Activity Support Manager in 2010. Tracey is the staff support officer and in 2016 she became the Society’s, Well-being Manager. In 2023 she then became Deputy Manager for Hatch Mill
Tracey has NVQ3 NVQ4 and NVQ Assessors Awards together with courses in First Aid, Health and Safety, Infection Control, Fire Marshall, Food Hygiene, Manual Handling, SOVA Management, COSHH, Drug Administration, End of Life Care, Diabetes Awareness, Dementia, Customer Service, Mental Health and Equality and Diversity, Support and supervision.

Iain hails from the midlands but has spent the last twenty years living and working in the Farnham area.
Whilst launching and managing small customer-facing businesses within the local community, Iain completed a qualification in Professional Marketing and is now a member of the Chartered Institute of Marketing.
His introduction to the senior care sector emerged when being faced with looking after his elderly mother and he now has a passion for developing innovative customer-focused environments for all the Abbeyfield residents and their families.
Away from work, Iain has a great interest in sports – he actually spent his early career as a member of the Professional Golfers Association competing around the world and coaching. Now he enjoys social golf rather more and his coaching skills are put to the test as Head Coach for the Farnham under 7’s rugby teams!

Ildi has been working as a nurse for over twenty-five years. Having qualified in Romania, she has been working in the UK since 2009, mainly in nursing homes as she has a special interest in looking after the elderly.
Having held various positions over the years including Clinical Specialist Nurse and Unit Manager, Ildi does a wonderful job leading her team of passionate Nurses who provide the best possible care for residents at Hatch Mill.
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