Latest Reviews for Merlewood
20 August 2025
The time I spent at Merlewood was most enjoyable. The location, the staff, the management were first class. All the staff were lovely and went above and beyond for me. I shall most definitely be going back for further visits. To all at Merlewood, 10/10, thank you.
30 July 2025
My mum has been a resident at Merlewood for just over 2 years. The setting is gorgeous and the staff are amazing, from management, nursing, care team , chefs, housekeeping and activities. Mum always has something to attend or trips out and she has been involved in some great activities and days out. Special thanks to the Manager and her whole team who are all fantastic with mum and with me as well and have all become more like friends (and thanks to everyone else )
23 June 2025
Staff very helpful lovely grounds to sit in clean no smells. The room I had in a good position hope to have it again one day.
20 June 2025
Mum spent the last few months here in Merlewood and I cannot fault anything - staff always accommodating, very friendly and helpful, even in the difficult times.
17 June 2025
Merlewood provided end of life care for my mother and the staff were amazing. Nothing was too much trouble, everyone was kind and patient. My mum passed peacefully with dignity, and I felt the staff handled a difficult situation with care and compassion. Also, as a relative I was consulted and kept informed at every stage. Everyone I interacted with, from housekeeping and admin to nurses and managers provided a professional service that I was extremely happy with.
20 May 2025
On my first visit to Merlewood I was straight away drawn by the relaxed atmosphere and friendship of all the staff, so much that I did not need to look elsewhere. The other draw was the beautiful gardens and the layout of accommodation which perfectly suited my needs to walk about safely on my very new hip both indoors and out. The lovely staff were all so good humored, proficient and patiently caring. I was impressed by and enjoyed the wide choice of freshly prepared meals served in the dining room or the bedroom, and it was good to socialise with fellow residents at the daily activities as I felt stronger. I have many happy memories of my stay. Thank you Merlewood.
07 April 2025
My mother has been living at Merlewood for nearly 18 years. The attention to her care has been excellent throughout. The staff have always been very caring, and keep in contact with me over all issues relating to her care. What is exceptional I find is that most of the staff have been working there for many years, ensuring that a good relationship is built up with the residents. I cannot recommend Merlewood more highly also thank you to the management.
20 March 2025
My husband stayed at Merlewood for two weeks respire the carers and nurses could not have been kinder or more attentive. I felt confident he was being well looked after and that he was encouraged to take part in activities and get out (even in wheelchair) I have felt so content at home knowing he has been looked after so well, the manager was so friendly and encouraging when she came for our assessment. A briliant caring home from home!
06 March 2025
On arrival, you are met by friendly, helpful, smiling, and cooperative staff. I have met the full spectrum of staff from senior manager to hairdresser, nursing staff, carers, entertainers, gardeners, general maintenance, chefs, cooks, housekeepers, cleaners, the visiting GP and no doubt many more. All of them have been excellent. It feels like a home/hotel set in beautiful grounds. The food is very tasty. The visiting physiotherapist has helped my mother's pain and shown great care. Thank you to all.
29 January 2025
After 2 months in hospital with severe pneumonia, I felt my husband needed some general rehabilitation, exercise and a routine to encourage his motivation before returning home with a care package. This, we found at Marlewood. I hoped to have him home before Christmas, our sons were visiting from overseas, for a couple of weeks, but another chest infection caused me to put out plans on hold, disappointing for all of us. My husband was well cared for in the safety of the care home. Earlier the home had helped us celebrate our Diamond Wedding Anniversary, as were many other relatives to join in with the various planned seasonal celebrations and activities. This made for a memorable happy time for my husband, our sons and myself. #With many thanks to Merlewood, all it's staff who were understanding, helpful, kind and polite. Well done Merlewood.
28 January 2025
This is a wonderful caring home, it is very welcoming and every member of staff so helpful. (I felt I would like to move in!) Nothing was too much trouble.
24 January 2025
My father was a short-term resident while transferring from hospital and before going home, The staff were all very friendly and supportive as well as competent and caring. The environment is conducive to building a community feeling and has enough space for multiple different activities to take place. Thank you for your care.
21 January 2025
I found my dad to be very well cared for by a friendly team of nurses and caregivers in a comfortable, well-managed and maintained facility. He had lots of friendly engagements and interactions with the staff and other residents throughout his stay.
20 January 2025
Well, what can I say, but a big thank you, for being so understanding of not only our mother's needs, but ours as well. Always a cuddle on offer and the staff are so willing to comfort with kindness when needed. I feel part of the family here, and I know my sister feels the same. We chose the best place ever to leave our Mum, as the care is more than outstanding! Well done to you all for all your dedication and hard work, well deserving of all the praise. Thank you from the bottom of our hearts.
13 January 2025
Happy we chose Merlewood for my uncle. The admission process was quick and efficient. It has a friendly and homely atmosphere, the staff are helpful and encouraging. I'm updated on any medical issues. There's a wide range of activities, he particularly enjoys the weekly quiz and exercise class. His room is light and comfortable with a courtyard view.
24 December 2024
Both my parents are at Merlewood Care Home. I think that it is a wonderful Care Home, with very caring. hardworking and talented staff who do everything possible to ensure the safety, well-being and happiness of the residents. Merlewood is very well managed. There is a lovely atmosphere at home and enjoy going there to visit my parents there. There is always a real buzz to the place and a warm welcome. If you join my parents for lunch the food is always delicious, with a very good choice of menus. The nurses and carers are excellent and very attentive. In all fields, if you have any requests or need to raise issues, they are always promptly addressed, and there is flexibility. The grounds are wonderful and some rooms have a garden or courtyard view. There are activities in the morning and afternoon each day and also outings, fairs and parties. Merlewood provided a beautiful room for us to celebrate my Mum's 90th birthday and provided the food, cake and fabulous decorations at a very reasonable rate. I am grateful to the staff for their excellent care and support.
04 November 2024
Everyone made my mum feel welcome. It was a respite stay and it was her first experience of a care home and she felt relaxed and happy from the start. She joined in all the activities and even though her vision is very poor she was encouraged and supported in the games/quizzes so as not to miss out. She loved the flower arranging and musical sessions particularly. It was very reassuring for us to know her 'care' was thoughtful and professional.
03 October 2024
I came here early in September and in the bathroom found that the toilet only flushed when it felt like it. After 3 weeks, new parts were obtained and fitted (thank goodness). In the basin, the plug hole is disgusting and cannot be fixed. I cannot plug in my toothbrush i.e. bathroom not good. The food is not good either and breakfast and supper were brought to my room with things missing and not as requested. Food in the dining room was not special at all, very disappointing. I've come from another care home which was excellent.
24 September 2024
I have been very well cared for and the staff show me every kindness. The residents have also been kind and welcoming. I have been supported where necessary and allowed to do things for myself when that has been possible and as I have become stronger during my convalescence. I have nothing but praise for the care staff in particular.
11 June 2024
Merlewood is a friendly place where the staff go out of their way to look after my mother. The staff made it possible for our whole family to visit to celebrate my mother's 100th and 101st birthday. My mother is happy here and I am grateful that she is so well looked after.
Latest Reviews for Merlewood
20 August 2025
The time I spent at Merlewood was most enjoyable. The location, the staff, the management were first class. All the staff were lovely and went above and beyond for me. I shall most definitely be going back for further visits. To all at Merlewood, 10/10, thank you.
30 July 2025
My mum has been a resident at Merlewood for just over 2 years. The setting is gorgeous and the staff are amazing, from management, nursing, care team , chefs, housekeeping and activities. Mum always has something to attend or trips out and she has been involved in some great activities and days out. Special thanks to the Manager and her whole team who are all fantastic with mum and with me as well and have all become more like friends (and thanks to everyone else )
23 June 2025
Staff very helpful lovely grounds to sit in clean no smells. The room I had in a good position hope to have it again one day.
20 June 2025
Mum spent the last few months here in Merlewood and I cannot fault anything - staff always accommodating, very friendly and helpful, even in the difficult times.
17 June 2025
Merlewood provided end of life care for my mother and the staff were amazing. Nothing was too much trouble, everyone was kind and patient. My mum passed peacefully with dignity, and I felt the staff handled a difficult situation with care and compassion. Also, as a relative I was consulted and kept informed at every stage. Everyone I interacted with, from housekeeping and admin to nurses and managers provided a professional service that I was extremely happy with.
20 May 2025
On my first visit to Merlewood I was straight away drawn by the relaxed atmosphere and friendship of all the staff, so much that I did not need to look elsewhere. The other draw was the beautiful gardens and the layout of accommodation which perfectly suited my needs to walk about safely on my very new hip both indoors and out. The lovely staff were all so good humored, proficient and patiently caring. I was impressed by and enjoyed the wide choice of freshly prepared meals served in the dining room or the bedroom, and it was good to socialise with fellow residents at the daily activities as I felt stronger. I have many happy memories of my stay. Thank you Merlewood.
07 April 2025
My mother has been living at Merlewood for nearly 18 years. The attention to her care has been excellent throughout. The staff have always been very caring, and keep in contact with me over all issues relating to her care. What is exceptional I find is that most of the staff have been working there for many years, ensuring that a good relationship is built up with the residents. I cannot recommend Merlewood more highly also thank you to the management.
20 March 2025
My husband stayed at Merlewood for two weeks respire the carers and nurses could not have been kinder or more attentive. I felt confident he was being well looked after and that he was encouraged to take part in activities and get out (even in wheelchair) I have felt so content at home knowing he has been looked after so well, the manager was so friendly and encouraging when she came for our assessment. A briliant caring home from home!
06 March 2025
On arrival, you are met by friendly, helpful, smiling, and cooperative staff. I have met the full spectrum of staff from senior manager to hairdresser, nursing staff, carers, entertainers, gardeners, general maintenance, chefs, cooks, housekeepers, cleaners, the visiting GP and no doubt many more. All of them have been excellent. It feels like a home/hotel set in beautiful grounds. The food is very tasty. The visiting physiotherapist has helped my mother's pain and shown great care. Thank you to all.
29 January 2025
After 2 months in hospital with severe pneumonia, I felt my husband needed some general rehabilitation, exercise and a routine to encourage his motivation before returning home with a care package. This, we found at Marlewood. I hoped to have him home before Christmas, our sons were visiting from overseas, for a couple of weeks, but another chest infection caused me to put out plans on hold, disappointing for all of us. My husband was well cared for in the safety of the care home. Earlier the home had helped us celebrate our Diamond Wedding Anniversary, as were many other relatives to join in with the various planned seasonal celebrations and activities. This made for a memorable happy time for my husband, our sons and myself. #With many thanks to Merlewood, all it's staff who were understanding, helpful, kind and polite. Well done Merlewood.
28 January 2025
This is a wonderful caring home, it is very welcoming and every member of staff so helpful. (I felt I would like to move in!) Nothing was too much trouble.
24 January 2025
My father was a short-term resident while transferring from hospital and before going home, The staff were all very friendly and supportive as well as competent and caring. The environment is conducive to building a community feeling and has enough space for multiple different activities to take place. Thank you for your care.
21 January 2025
I found my dad to be very well cared for by a friendly team of nurses and caregivers in a comfortable, well-managed and maintained facility. He had lots of friendly engagements and interactions with the staff and other residents throughout his stay.
20 January 2025
Well, what can I say, but a big thank you, for being so understanding of not only our mother's needs, but ours as well. Always a cuddle on offer and the staff are so willing to comfort with kindness when needed. I feel part of the family here, and I know my sister feels the same. We chose the best place ever to leave our Mum, as the care is more than outstanding! Well done to you all for all your dedication and hard work, well deserving of all the praise. Thank you from the bottom of our hearts.
13 January 2025
Happy we chose Merlewood for my uncle. The admission process was quick and efficient. It has a friendly and homely atmosphere, the staff are helpful and encouraging. I'm updated on any medical issues. There's a wide range of activities, he particularly enjoys the weekly quiz and exercise class. His room is light and comfortable with a courtyard view.
24 December 2024
Both my parents are at Merlewood Care Home. I think that it is a wonderful Care Home, with very caring. hardworking and talented staff who do everything possible to ensure the safety, well-being and happiness of the residents. Merlewood is very well managed. There is a lovely atmosphere at home and enjoy going there to visit my parents there. There is always a real buzz to the place and a warm welcome. If you join my parents for lunch the food is always delicious, with a very good choice of menus. The nurses and carers are excellent and very attentive. In all fields, if you have any requests or need to raise issues, they are always promptly addressed, and there is flexibility. The grounds are wonderful and some rooms have a garden or courtyard view. There are activities in the morning and afternoon each day and also outings, fairs and parties. Merlewood provided a beautiful room for us to celebrate my Mum's 90th birthday and provided the food, cake and fabulous decorations at a very reasonable rate. I am grateful to the staff for their excellent care and support.
04 November 2024
Everyone made my mum feel welcome. It was a respite stay and it was her first experience of a care home and she felt relaxed and happy from the start. She joined in all the activities and even though her vision is very poor she was encouraged and supported in the games/quizzes so as not to miss out. She loved the flower arranging and musical sessions particularly. It was very reassuring for us to know her 'care' was thoughtful and professional.
03 October 2024
I came here early in September and in the bathroom found that the toilet only flushed when it felt like it. After 3 weeks, new parts were obtained and fitted (thank goodness). In the basin, the plug hole is disgusting and cannot be fixed. I cannot plug in my toothbrush i.e. bathroom not good. The food is not good either and breakfast and supper were brought to my room with things missing and not as requested. Food in the dining room was not special at all, very disappointing. I've come from another care home which was excellent.
24 September 2024
I have been very well cared for and the staff show me every kindness. The residents have also been kind and welcoming. I have been supported where necessary and allowed to do things for myself when that has been possible and as I have become stronger during my convalescence. I have nothing but praise for the care staff in particular.
11 June 2024
Merlewood is a friendly place where the staff go out of their way to look after my mother. The staff made it possible for our whole family to visit to celebrate my mother's 100th and 101st birthday. My mother is happy here and I am grateful that she is so well looked after.