Merlewood

Hollow Lane, Virginia Water GU25 4LR
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9.7 91 Reviews
  • Merlewood, Virginia Water
Merlewood Nursing & Residential Home is a converted Victorian house with bedrooms purpose-built all on the ground floor for nursing and elderly care needs, located within 23-acre grounds and surrounded by the picturesque Surrey landscape.

The service keeps close links with related health services, including hospices, GPs in order to ensure personal care packages remain updated and effective to each individual.

Many trips, outings and events are organised as part of the home's activities programme, including musical entertainment, art and handicrafts, film shows and garden fetes.

With 42 beautifully appointed rooms, Merlewood provides a range of care types, including residential care, nursing and palliative care, and respite and short stay options, all tailored to individual needs with personalised care plans.

Merlewood is a converted Victorian house with all bedrooms on the ground floor enjoying views of the beautifully landscaped grounds. Merlewood has a tranquil atmosphere that feels like home. Residents enjoy the beauty of nature with manicured gardens, quiet walking paths, and outdoor seating areas ideal for relaxation. Known for its vibrant community and active social calendar, designed to cater to varied interests and abilities. From art classes and music therapy to themed events, residents are encouraged to engage, connect, and thrive.

Dining at Merlewood is a daily enjoyment. The in-house chef prepares nutritious and delicious meals using fresh and seasonal menus, served in an elegant dining room where residents dine together.

Merlewood’s warm and welcoming team ensures each resident feels valued, supported, and cared for in every aspect of daily life, making it a place where comfort, companionship, and exceptional care come together seamlessly.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 54 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600

Fee rates are dependent upon the type of stay . Level of care is determined by a full pre admission assessment.

These prices are only a guideline, please contact Merlewood to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Debbie Vellender (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)

Visiting

  • The home have an open visiting policy.

Parking

  • Ample parking on site and disabled parking by the entrance.

Merlewood Reviews (91)

9.7

Merlewood has a Review Score of 9.7 (9.683) out of 10, based on 26 reviews in the last 2 years.
Over all time Merlewood has 91 reviews.

Overall Experience
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Date Published
  • 91
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Reviewer Connection to Merlewood
  • 31
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Total of 91, showing 1-20
Review from Harrison G (Respite Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The time I spent at Merlewood was most enjoyable. The location, the staff, the management were first class. All the staff were lovely and went above and beyond for me. I shall most definitely be going back for further visits. To all at Merlewood, 10/10, thank you.
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking time to review your stays. We look forward to seeing you again very soon.

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Review from Lisa C (Daughter of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Merlewood for just over 2 years. The setting is gorgeous and the staff are amazing, from management, nursing, care team , chefs, housekeeping and activities. Mum always has something to attend or trips out and she has been involved in some great activities and days out.

Special thanks to the Manager and her whole team who are all fantastic with mum and with me as well and have all become more like friends (and thanks to everyone else )
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking the time to share your experience of the care at Merlewood. It is always a pleasure to see residents and families enjoying the home.

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Review from Patricia L (Respite Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very helpful lovely grounds to sit in clean no smells. The room I had in a good position hope to have it again one day.
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking time to review your stay. We are glad you enjoyed it and look forward to seeing you again soon.

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Review from J E (Daughter of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum spent the last few months here in Merlewood and I cannot fault anything - staff always accommodating, very friendly and helpful, even in the difficult times.
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for reviewing your experiences and time spent at Merlewood. We appreciate you taking the time to do this.

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Review from Andrea H (Daughter of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Merlewood provided end of life care for my mother and the staff were amazing. Nothing was too much trouble, everyone was kind and patient. My mum passed peacefully with dignity, and I felt the staff handled a difficult situation with care and compassion. Also, as a relative I was consulted and kept
informed at every stage. Everyone I interacted with, from housekeeping and admin to nurses and managers provided a professional service that I was extremely happy with.
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking time to review your experience at Merlewood. Your comments will be shared with the team.

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Review from S S (Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my first visit to Merlewood I was straight away drawn by the relaxed atmosphere and friendship of all the staff, so much that I did not need to look elsewhere. The other draw was the beautiful gardens and the layout of accommodation which perfectly suited my needs to walk about safely on my very
new hip both indoors and out. The lovely staff were all so good humored, proficient and patiently caring. I was impressed by and enjoyed the wide choice of freshly prepared meals served in the dining room or the bedroom, and it was good to socialise with fellow residents at the daily activities as I felt stronger. I have many happy memories of my stay. Thank you Merlewood.
Reply from Debbie Vellender, General Manager at Merlewood

Thank you taking time to review your stay at Merlewood. We wish you well with your ongoing recovery.

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Review from Anne F (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Merlewood for nearly 18 years. The attention to her care has been excellent throughout.
The staff have always been very caring, and keep in contact with me over all issues relating to her care.
What is exceptional I find is that most of the staff have been working there
for many years, ensuring that a good relationship is built up with the residents.
I cannot recommend Merlewood more highly also thank you to the management.
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking time to complete this review and share the experiences of your mother and yourself during her long stay at Merlewood.

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Review from S S (Wife of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband stayed at Merlewood for two weeks respire the carers and nurses could not have been kinder or more attentive. I felt confident he was being well looked after and that he was encouraged to take part in activities and get out (even in wheelchair) I have felt so content at home knowing he has
been looked after so well, the manager was so friendly and encouraging when she came for our assessment. A briliant caring home from home!
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking time to review your stay at Merlewood. Glad we have ben able to help.

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Review from R R (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival, you are met by friendly, helpful, smiling, and cooperative staff. I have met the full spectrum of staff from senior manager to hairdresser, nursing staff, carers, entertainers, gardeners, general maintenance, chefs, cooks, housekeepers, cleaners, the visiting GP and no doubt many more. All
of them have been excellent. It feels like a home/hotel set in beautiful grounds. The food is very tasty. The visiting physiotherapist has helped my mother's pain and shown great care. Thank you to all.
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking time to review Merlewood, we are glad that your parent's move has been a positive experience.

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Review from P E (Wife of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 2 months in hospital with severe pneumonia, I felt my husband needed some general rehabilitation, exercise and a routine to encourage his motivation before returning home with a care package. This, we found at Marlewood. I hoped to have him home before Christmas, our sons were visiting from overseas,
for a couple of weeks, but another chest infection caused me to put out plans on hold, disappointing for all of us. My husband was well cared for in the safety of the care home. Earlier the home had helped us celebrate our Diamond Wedding Anniversary, as were many other relatives to join in with the various planned seasonal celebrations and activities. This made for a memorable happy time for my husband, our sons and myself.
#With many thanks to Merlewood, all it's staff who were understanding, helpful, kind and polite. Well done Merlewood.
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking the time to review the care and your husband's time at Merlewood. It was an honour to be involved in your wedding anniversary celebration.

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Review from S W (Wife of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a wonderful caring home, it is very welcoming and every member of staff so helpful. (I felt I would like to move in!) Nothing was too much trouble.
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for finding time to leave a lovely review. I am glad we met all your expectations.

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Review from J E (Son of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a short-term resident while transferring from hospital and before going home, The staff were all very friendly and supportive as well as competent and caring. The environment is conducive to building a community feeling and has enough space for multiple different activities to take place.
Thank you for your care.
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking the time to review the time your father spent at Merlewood. We are pleased he enjoyed his stay.

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Review from Bernard E (Son of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my dad to be very well cared for by a friendly team of nurses and caregivers in a comfortable, well-managed and maintained facility. He had lots of friendly engagements and interactions with the staff and other residents throughout his stay.
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking the time to review the care and service we provide at Merlewood and sharing lovely comments and thoughts.

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Review from Wendy D (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, what can I say, but a big thank you, for being so understanding of not only our mother's needs, but ours as well. Always a cuddle on offer and the staff are so willing to comfort with kindness when needed. I feel part of the family here, and I know my sister feels the same. We chose the best place
ever to leave our Mum, as the care is more than outstanding!
Well done to you all for all your dedication and hard work, well deserving of all the praise.
Thank you from the bottom of our hearts.
Reply from Claire Davis, Home Administrator at Merlewood

Thank you for your lovely review. We are so pleased that you are so happy with your mother's care and very much appreciate your taking the time to review us.

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Review from P C (Niece of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Happy we chose Merlewood for my uncle. The admission process was quick and efficient. It has a friendly and homely atmosphere, the staff are helpful and encouraging. I'm updated on any medical issues. There's a wide range of activities, he particularly enjoys the weekly quiz and exercise class. His
room is light and comfortable with a courtyard view.
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for reviewing our home and we are really pleased your uncle is settled and enjoying the home and all we have to offer.

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Review from A J (Daughter of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents are at Merlewood Care Home. I think that it is a wonderful Care Home, with very caring. hardworking and talented staff who do everything possible to ensure the safety, well-being and happiness of the residents. Merlewood is very well managed. There is a lovely atmosphere at home and
enjoy going there to visit my parents there. There is always a real buzz to the place and a warm welcome. If you join my parents for lunch the food is always delicious, with a very good choice of menus. The nurses and carers are excellent and very attentive. In all fields, if you have any requests or need to raise issues, they are always promptly addressed, and there is flexibility. The grounds are wonderful and some rooms have a garden or courtyard view. There are activities in the morning and afternoon each day and also outings, fairs and parties. Merlewood provided a beautiful room for us to celebrate my Mum's 90th birthday and provided the food, cake and fabulous decorations at a very reasonable rate. I am grateful to the staff for their excellent care and support.
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking the time to complete this review and to share your thoughts and experiences to assist others looking for care.

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Review from A B (Son of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone made my mum feel welcome. It was a respite stay and it was her first experience of a care home and she felt relaxed and happy from the start. She joined in all the activities and even though her vision is very poor she was encouraged and supported in the games/quizzes so as not to miss out.
She loved the flower arranging and musical sessions particularly. It was very reassuring for us to know her 'care' was thoughtful and professional.
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking the time to review Merlewood. It was lovely to have your mum stay with us and a pleasure that she is now back for another short stay.

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Review from M B (Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I came here early in September and in the bathroom found that the toilet only flushed when it felt like it. After 3 weeks, new parts were obtained and fitted (thank goodness). In the basin, the plug hole is disgusting and cannot be fixed. I cannot plug in my toothbrush i.e. bathroom not good.
The food
is not good either and breakfast and supper were brought to my room with things missing and not as requested. Food in the dining room was not special at all, very disappointing. I've come from another care home which was excellent.
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for your feedback, I am sorry Merlewood appears to have not met your expectations. I have reviewed your comments. I am sorry that you feel the meal experience wasn't what you expected. I understand that you met with the kitchen team several times, we want to support you to enjoy your dining experience. Your concerns have been shared with the Chefs. Ongoing feedback is welcome. I understand your bathroom was checked as working on the day after your admission, an adaptation has been installed to support ease of use for the toilet/sink with no fault noted at time of inspections. Unfortunately the parts took longer than expected to arrive for the adaptation. I am sorry that your toothbrush plug does not fit in with the sockets in Merlewood and we are awaiting an adapter to address this. Home management are available to discuss any unrectified issues with you. I am aware you took the opportunity to meet our Director of Operations on 26.9.24 and provide your feedback.

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Review from R T (Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very well cared for and the staff show me every kindness. The residents have also been kind and welcoming. I have been supported where necessary and allowed to do things for myself when that has been possible and as I have become stronger during my convalescence. I have nothing but praise
for the care staff in particular.
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for taking the time to share your feedback. It was a pleasure to see you recover well and able to return home.

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Review from Nicola C (Daughter of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Merlewood is a friendly place where the staff go out of their way to look after my mother. The staff made it possible for our whole family to visit to celebrate my mother's 100th and 101st birthday. My mother is happy here and I am grateful that she is so well looked after.
Reply from Debbie Vellender, General Manager at Merlewood

Thank you for reviewing Merlewood. We are proud to treat all residents as family and enjoy helping celebrate special occasions.

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Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for Merlewood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.683 for Merlewood is calculated as follows: ( (232 Excellents x 5) + (57 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 309 Ratings = 4.683
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Merlewood is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Debbie

Debbie Vellender

Job Title: General Manager Joined: 2013

Debbie trained as a nurse at St George’s Hospital Tooting and Queen Mary’s Hospital Roehampton in the 90’s. This was followed with over 20 years nursing in the NHS, mainly within Medical and Elderly care, working her way to the position of Advanced (Clinical) Site Practitioner at a large local hospital. It was during this time that Debbie’s passion for care of the elderly blossomed, along with the personal fulfilment of getting to know people in her care, and their families.


Debbie moved into Social Care at Merlewood in 2013 as Deputy/Clinical Care Manager to use her skills and experience in a different aspect of elderly medical care. In 2019 Debbie became General Manager of the home. Debbie gets huge satisfaction from leading a team of like-minded compassionate individuals; Merlewood residents and staff have become a second family to her.

Frequently Asked Questions about Merlewood

What types of Care is Merlewood registered for?

Older Person Care, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Merlewood have?

There are 54 Single Rooms.

What are the Facilities & Services at Merlewood?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Merlewood to the centre of Virginia Water?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Merlewood to verify any information. View our terms and conditions. Merlewood has an Enhanced Service - more info.