Merlewood

Hollow Lane, Virginia Water GU25 4LR

Merlewood Nursing & Residential Home is a converted Victorian house with bedrooms purpose-built all on the ground floor for nursing and elderly care needs, located within 23-acre grounds and surrounded by the picturesque Surrey landscape.

The service keeps close links with related health services, including hospices, GPs in order to ensure personal care packages remain updated and effective to each individual.

Many trips, outings and events are organised as part of the home's activities programme, including musical entertainment, art and handicrafts, film shows and garden fetes.

Group: Elizabeth Finn Homes Ltd

Person in charge: Sarah Rayner (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: For professional people of British/Irish nationality. Ages 60+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Polish, Romanian

Single Rooms: 53

Rooms with ensuite WC: 53

Weekly Charges Guide: Personal Care Single £1125 – £1195 Nursing Care Single £1530 – £1550 (These prices are only a guideline, please contact Merlewood to find out the exact price for your requirements.)

The fee includes care, laundry and meals.
We accept continuing care residents, there may be an additional charge in some circumstances.
The nursing fee is inclusive of Funded Nursing Care which is refunded to you. the current rate is £155.10
Hairdressing, chiropody and manicures there is an extra charge.
Dentistry and Opticians visit the home and there is a charge for this.

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

There is ample parking on site and disabled parking by the entrance.

Latest Care Quality Commission* Report on Merlewood: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Merlewood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Merlewood in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.735 for Merlewood is calculated as follows: ( (127 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.66 Points relating to the number of positive Reviews for Merlewood is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10.6 Target = 0.660

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Merlewood has a Review Score of 9.4 (9.395) from 14 Reviews


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Merlewood?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Merlewood

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Respite Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

I was in Merlewood for a short stay and I cannot speak highly enough of the staff who without exception were kind, considerate and cheerful and made my stay most enjoyable.

How likely would you be to recommend Merlewood? Extremely Likely

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Average Rating:   4.3 out of 5

My relative was moved from Cardiff to Merlewood to be close to where we live. When she arrived by ambulance, it was felt that she would be there for a couple of weeks, as she was so weak. Twenty months later, she passed away. She was SO WELL cared for by the amazing staff and she was so happy living there. All of the staff are truly wonderful and we would have no hesitation in recommending Merlewood to anyone. Thank you all for the love and care given.

How likely would you be to recommend Merlewood? Extremely Likely

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Average Rating:   4.9 out of 5

Although my mother's stay at Merlewood was relatively short, we were extremely pleased with the level of care provided. Every member of staff encountered was so friendly and helpful and mum was looked after with such genuine care and kindness. Mum entered the home at the final stage of her life and it's a shame she was unable to appreciate the activities and nurturing environment.

How likely would you be to recommend Merlewood? Extremely Likely

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Average Rating:   5 out of 5

We reluctantly placed my mother into Merlewood in November 2016 and without doubt, I had a guilt complex believing I was letting her down. Within 48 hours of her arriving at Merlewood I realised it was a great decision, she had constant company which she did not at home, the quality of food is excellent and far better than we could arrange through carers and family effort. Staff encouraged her to join activities and very quickly she became part of the status quo at 91 years old and having suffered a stroke five years earlier. Staff are unbelievably caring and patient with the residents, I could never do their job and can only admire their commitment and the love they show for the older folks.

If anyone is having a problem and wrestling their conscience over placing a loved one in Merlewood, go and take a look, I believe you will like what you see. It turned out a great decision for my mother.

How likely would you be to recommend Merlewood? Extremely Likely

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Average Rating:   4.9 out of 5

Merlewood is the best care home I have yet discovered. The whole place looks and smells clean. The residents look clean, tidy and well cared for too. Each resident is sensitively handled and treated with dignity as an individual. Everyone has his or her own en-suite room, but there is a full range of activities taking place in the communal areas. The food is good and is either served on trays in peoples rooms or in one of the two dining rooms. Merlewood also boasts its own hair salon and a small shop. The care is exceptional - speaking from my own experience my husband was given a month to live thirteen months ago but with good care is flourishing still.

How likely would you be to recommend Merlewood? Extremely Likely

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Average Rating:   5 out of 5

The care and the facilities at the home were both exceptional.
The staff were welcoming and friendly and made the whole respite experience an extremely gentle one.

How likely would you be to recommend Merlewood? Extremely Likely

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Average Rating:   5 out of 5

My mother became a resident at Merlewood on the 20th July 2017 for end of life care. She has now sadly passed away. My family and I consider ourselves lucky to have found such a wonderful nursing home. From the kind, caring staff on all levels looking after not only my mother but caring for us as well, nothing was too much trouble.

How likely would you be to recommend Merlewood? Extremely Likely

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Average Rating:   5 out of 5

My Mother stayed at Merlewood for over four years. In that time, although she felt that it would take away her independence, she soon realised that the company and very comfortable surroundings were better than being alone. She was encouraged to take part in many activities, but if not feeling up to participating would enjoy the chat with carers in the gardens. Everything was done that could be done to make her feel welcome and cared for.

How likely would you be to recommend Merlewood? Extremely Likely

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Average Rating:   4.5 out of 5

I came in for respite care after a hip operation. I came out very rested - walking well. Just what I needed. Not much to do if you are able bodied - but to be expected really!

How likely would you be to recommend Merlewood? Likely

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Average Rating:   3.7 out of 5

I have been a resident for 6 years and I note that the cleanliness of all parts is immaculate and the standard of upkeep and decoration is very high. Lunch is served in the dining room and the food is varied - 3 main meals each day (fish, meat and vegetarian) and vegetables are served separately. Meals may be served in your room if preferred.

The carers are kind and cheerful and do splendid work. Some have been here for many years.

Activities are varied - scrabble, crosswords, shopping trips, visits to places of beauty and interest.

The grounds are extensive and well maintained, and carers take residents round in wheelchairs on sunny days.

How likely would you be to recommend Merlewood? Extremely Likely

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Average Rating:   4.4 out of 5

My cousin, aged 95, was living alone and felt isolated. We all decided it would be better for her to come into care. Since being at Merlewood she has benefitted from the kindness and caring professional staff. Now she has the option of socialising with other residents. She has recently been very unwell and has been nursed back to health by a dedicated team. We are all delighted with the positive attitude of all the staff from housekeeping to catering to social events. We could not have made a better choice.

How likely would you be to recommend Merlewood? Extremely Likely

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Average Rating:   5 out of 5

My mother has been welcomed and cared for extremely well over the past 6months.
Since arriving at Merlewood we could not be more satisfied.

How likely would you be to recommend Merlewood? Extremely Likely

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Average Rating:   4.8 out of 5

My mother stayed at Merlewood for 3 weeks recuperating from a knee replacement operation. Having stayed in other care homes previously, we can definitely say that Merlewood stands head and shoulders above the rest in all respects.
Mum had a lovely, bright room which was spotlessly clean and very well maintained. All staff were very friendly and helpful, always preparing to spend a little time making sure all was OK. Food also excellent. We would like to thank all staff, including housekeeping, nursing and physio for their support in helping with mum's recovery.

How likely would you be to recommend Merlewood? Extremely Likely

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Average Rating:   4.9 out of 5

My husband was admitted to Merlewood initially for respite nursing after hospital. His condition rapidly deteriorated and he was diagnosed with a terminal illness. He died on 23 Feb 2016. The nursing and care staff looked after him with professionalism, kindly care, cheerfulness and humour. They were also kind and welcoming to me, his friends and family when visiting. The decor and surroundings were of high standards and kept clean by dedicated team of cleaners and laundry staff. The chef and kitchen staff, reception and management team were equally kind and helpful, making us all feel at home. The nurses and carers could not have looked after him better in his final days if he had been their own dad. His son and I are most grateful.

How likely would you be to recommend Merlewood? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 01 May 2018

Nursing Care -Respite, Permanent, Convalecence Personal Care - Respite, Permanent, Convalecence

Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Merlewood