Merlewood

The time my nephew was in Merlewood was the best we could have wished for in the circumstances. The care he was given was wonderful and after being in hospital for a week, he so appreciated the lovely food provided that was presented beautifully as well. All the staff were so good and I cannot praise these people enough.

The staff at Merlewood are professional, caring and look after the patients with care and dignity. They kept me informed of doctors visits, medicines and her care from day to day. An advance care plan was put in place so that her wishes and mine were recorded. A very friendly atmosphere at all times and activities were good.

Thank you all, I will never forget.

The care provided at Merlewood is excellent. The whole place looks, and smells, clean and pleasant. The residents each have an en-suite room and are treated with respect and kindness. There is a full range of social activities, organised by a very competent team, in which all are encouraged to participate. Food is served in one of two dining rooms or in residents’ bedrooms and is good. I owe Merlewood a huge debt because when my husband came here he was given 4 weeks to live, but with the excellent care he has received at Merlewood, he is doing well over two years later!

My mother has been a resident for 3 years and I can honestly say the staff have looked after her wonderfully. They have displayed professionalism to the highest degree. As a family member, it has been immensely reassuring that her needs have been met in such a lovely way. Thank you.

Merlewood is a bright, cheery place, well appointed and staffed by brilliant people. We are very grateful for the care provided to my father. Thanks and best wishes for the future.

The staff and organisation of Merlewood provided an excellent environment of care for my mother in her last years. This was not only a comfort to her but to our family as well - thank you.

If needed I would not hesitate in recommending Merlewood to anyone!

Wonderful environment and caring staff. Clean, food is very good, staff and residents look happy. Nice range of activities feels safe and secure. Entering/exiting through the front door is a little difficult when manoeuvring a wheelchair as the pathway from the door to the outside is not even, have to lift the wheels of the wheelchair to exit. My mother seems happy and I am happy. The staff are compassionate, responsive and wonderful with the residents.

My father came for end of life care for the last two and a half weeks of his life and the staff could not have been nicer, more caring or professional. Their commitment to their patients was obvious and as a result, they made a very difficult time so much easier. The setting and facilities are first rate but this would count for little without caring staff, which is in itself a tribute to excellent management.

I was in Merlewood for a short stay and I cannot speak highly enough of the staff who without exception were kind, considerate and cheerful and made my stay most enjoyable.

My relative was moved from Cardiff to Merlewood to be close to where we live. When she arrived by ambulance, it was felt that she would be there for a couple of weeks, as she was so weak. Twenty months later, she passed away. She was SO WELL cared for by the amazing staff and she was so happy living there. All of the staff are truly wonderful and we would have no hesitation in recommending Merlewood to anyone. Thank you all for the love and care given.

Although my mother's stay at Merlewood was relatively short, we were extremely pleased with the level of care provided. Every member of staff encountered was so friendly and helpful and mum was looked after with such genuine care and kindness. Mum entered the home at the final stage of her life and it's a shame she was unable to appreciate the activities and nurturing environment.

We reluctantly placed my mother into Merlewood in November 2016 and without doubt, I had a guilt complex believing I was letting her down. Within 48 hours of her arriving at Merlewood I realised it was a great decision, she had constant company which she did not at home, the quality of food is excellent and far better than we could arrange through carers and family effort. Staff encouraged her to join activities and very quickly she became part of the status quo at 91 years old and having suffered a stroke five years earlier. Staff are unbelievably caring and patient with the residents, I could never do their job and can only admire their commitment and the love they show for the older folks.

If anyone is having a problem and wrestling their conscience over placing a loved one in Merlewood, go and take a look, I believe you will like what you see. It turned out a great decision for my mother.

The staff were welcoming and friendly and made the whole respite experience an extremely gentle one.

I came in for respite care after a hip operation. I came out very rested - walking well. Just what I needed. Not much to do if you are able bodied - but to be expected really!

My mother became a resident at Merlewood on the 20th July 2017 for end of life care. She has now sadly passed away. My family and I consider ourselves lucky to have found such a wonderful nursing home. From the kind, caring staff on all levels looking after not only my mother but caring for us as well, nothing was too much trouble.

My Mother stayed at Merlewood for over four years. In that time, although she felt that it would take away her independence, she soon realised that the company and very comfortable surroundings were better than being alone. She was encouraged to take part in many activities, but if not feeling up to participating would enjoy the chat with carers in the gardens. Everything was done that could be done to make her feel welcome and cared for.

I have been a resident for 6 years and I note that the cleanliness of all parts is immaculate and the standard of upkeep and decoration is very high. Lunch is served in the dining room and the food is varied - 3 main meals each day (fish, meat and vegetarian) and vegetables are served separately. Meals may be served in your room if preferred.

The carers are kind and cheerful and do splendid work. Some have been here for many years.

Activities are varied - scrabble, crosswords, shopping trips, visits to places of beauty and interest.

The grounds are extensive and well maintained, and carers take residents round in wheelchairs on sunny days.

My cousin, aged 95, was living alone and felt isolated. We all decided it would be better for her to come into care. Since being at Merlewood she has benefitted from the kindness and caring professional staff. Now she has the option of socialising with other residents. She has recently been very unwell and has been nursed back to health by a dedicated team. We are all delighted with the positive attitude of all the staff from housekeeping to catering to social events. We could not have made a better choice.