Merlewood

The staff here at Merlewood are fabulous, very caring and nothing is too much trouble.

I looked after over a dozen care homes in and around the area before I chose Merlewood. In my opinion, the home, staff and management are by far the best that I came across. The surroundings are beautiful, the home is peaceful, and the rooms have outdoor access to lovely gardens. The room itself is of a high standard and can be modified to suit your needs. Mum's been there nearly eight months, and I'm more than happy and glad I chose Merlewood.

I was at the home for four weeks having come straight from four weeks in hospital having a heart operation. It was the perfect way to find myself again before going home. I can not emphasise how well I was treated and helped me to become independent again. All staff were so kind and helpful without exception and I tried to take part in activities such as carpet bowls, balloon tennis and card games.

My husband needed respite care following an extended stay in the hospital. When he arrived, he had virtually no mobility. Merlewood proved to be the ideal care home for the provision of medical, personal and recuperative care he needed. All the staff were really positive and actively helped him to retain better health, mobility and positivity. We could not have asked for more. As his wife, I had complete confidence in the care he was receiving, which was also an important reassurance for me in what was a very difficult situation for us both.

My father has been at Merlewood for six months. He is well looked after and the carers are supportive and friendly in their interactions with him. He can be rather rigid and exacting in his views and opinions but they display patience and accommodate him as much as possible to maintain the limited independence he has. When dealing with management issues, I have found the staff to be helpful and reactive to my needs. Merlewood is a welcoming establishment for both visitors and residents.

In 2022 after a long period of pain and difficulty with an infected knee joint I spent four weeks in hospital, following which my husband and I felt that a further week of recuperation being cosseted in Merlewood would be very beneficial. And so it proved. Every single member of staff from the manager through to all nursing staff from sisters to students, to the cleaners and handymen, were highly competent, friendly and patient, both day and night. At the end of my week, I felt much more ready to return home. I have further surgery in store and shall go to Merlewood again after my final operation. We knew about Merlewood because my mother spent three years there from 2005 to 2008. She died there peacefully aged 94. Having been very happy and safe there during that time. It was reassuring that there were still staff at Merlewood who remembered her fourteen years later.

My mother moved in five months ago at the age of 94 years. We knew immediately that it was the right place for her. The staff are so welcoming, nothing is too much trouble. She enjoys an active social life and loves the food and the surroundings. I would highly recommend this beautiful care home to anyone looking for a relaxed gentle atmosphere. Well done Merlewood.

I am happy that she can see out her last years in such a pleasant place.

1st class care home, so much so that my uncle is talking about going back during the winter to catch up with all the friends he has made. He has enjoyed the organised events, food and the friendliness of all the staff. We were even able to book a meal to eat with our uncle when we visited.

I will always remember your kindness and support.

I had a brief stay of a month here following a spell in hospital. The friendly staff had a high standard of care and cleanliness throughout. They were very attentive in ensuring that I had a comfortable stay. There is the added bonus that the premises are surrounded by a large peaceful garden.

I had had an accident and could not look after myself. The only place I could think of was the home where my mother lives, Merlewood. The care/staff is everything one could want friendly, knowledgable and professional. I would thoroughly recommend Merlewood.

Tere have been problems with the quality with the food, but I understand that improvements are on the way.

The facilities here are very comfortable, clean and fresh. The courtyard gardens are delightful and very relaxing not too formal. All in all, a lovely atmosphere.

It was nice to see some people I recognised from my last stay here and to meet some new people this time. The staff, as usual, were lovely. Nothing was too much trouble. I really enjoyed the trips out.

I was struck immediately by the kindness and friendliness of all the staff and such residents that I met. The home was a very happy place, despite the sadness that the residents must have had in their lives prior to entering the home.

Very well treated with kindness and dignity.

I know that my grandad is well looked after. The staff here are so friendly and caring. I know Grandad is safe. We have really enjoyed the Christmas fair and other activities. It is always good fun and very welcoming.

Thoroughly recommend to all looking for a happy, clean and beautiful residential home for loved ones unable to look after themselves at home.

So friendly and capable staff.