Merlewood

I cannot recommend Merlewood more highly also thank you to the management.

On arrival, you are met by friendly, helpful, smiling, and cooperative staff. I have met the full spectrum of staff from senior manager to hairdresser, nursing staff, carers, entertainers, gardeners, general maintenance, chefs, cooks, housekeepers, cleaners, the visiting GP and no doubt many more. All of them have been excellent. It feels like a home/hotel set in beautiful grounds. The food is very tasty. The visiting physiotherapist has helped my mother's pain and shown great care. Thank you to all.

#With many thanks to Merlewood, all it's staff who were understanding, helpful, kind and polite. Well done Merlewood.

This is a wonderful caring home, it is very welcoming and every member of staff so helpful. (I felt I would like to move in!) Nothing was too much trouble.

My father was a short-term resident while transferring from hospital and before going home, The staff were all very friendly and supportive as well as competent and caring. The environment is conducive to building a community feeling and has enough space for multiple different activities to take place. Thank you for your care.

I found my dad to be very well cared for by a friendly team of nurses and caregivers in a comfortable, well-managed and maintained facility. He had lots of friendly engagements and interactions with the staff and other residents throughout his stay.

Thank you from the bottom of our hearts.

Happy we chose Merlewood for my uncle. The admission process was quick and efficient. It has a friendly and homely atmosphere, the staff are helpful and encouraging. I'm updated on any medical issues. There's a wide range of activities, he particularly enjoys the weekly quiz and exercise class. His room is light and comfortable with a courtyard view.

Both my parents are at Merlewood Care Home. I think that it is a wonderful Care Home, with very caring. hardworking and talented staff who do everything possible to ensure the safety, well-being and happiness of the residents. Merlewood is very well managed. There is a lovely atmosphere at home and enjoy going there to visit my parents there. There is always a real buzz to the place and a warm welcome. If you join my parents for lunch the food is always delicious, with a very good choice of menus. The nurses and carers are excellent and very attentive. In all fields, if you have any requests or need to raise issues, they are always promptly addressed, and there is flexibility. The grounds are wonderful and some rooms have a garden or courtyard view. There are activities in the morning and afternoon each day and also outings, fairs and parties. Merlewood provided a beautiful room for us to celebrate my Mum's 90th birthday and provided the food, cake and fabulous decorations at a very reasonable rate. I am grateful to the staff for their excellent care and support.

The food is not good either and breakfast and supper were brought to my room with things missing and not as requested. Food in the dining room was not special at all, very disappointing. I've come from another care home which was excellent.

I have been very well cared for and the staff show me every kindness. The residents have also been kind and welcoming. I have been supported where necessary and allowed to do things for myself when that has been possible and as I have become stronger during my convalescence. I have nothing but praise for the care staff in particular.

Merlewood is a friendly place where the staff go out of their way to look after my mother. The staff made it possible for our whole family to visit to celebrate my mother's 100th and 101st birthday. My mother is happy here and I am grateful that she is so well looked after.

My mum spent the last two and a half years of her life at Merlewood and was very well looked after during this period. The staff are very friendly, professional and caring and always kept me updated on any issues with my mum's health and general well-being. The home is well run, very clean, has good facilities and is set in lovely gardens. My only small gripe was the quality/consistency of the food as there seemed to be quite a turnover of chefs at the home. But overall I would definitely recommend Merlewood and am grateful to the staff for the kindness they showed Mum during her time there.

My mother moved to Merlewood initially for company and activities. She really enjoyed meeting others and joining in all the activities provided. Her room was spacious, well-maintained and equipped and was in a lovely setting with views over the garden. The staff were wonderful - compassionate, attentive, nothing was too much trouble. They provided excellent nursing and residential care, always kind, treating my mother with dignity. I am very grateful for the exceptional care my mother received which gave me great peace of mind, particularly as she deteriorated. I would highly recommend Merlewood to anyone.

Nothing more to ask for.

Prompt admission process. Very caring service. Very warm, caring atmosphere from all staff. No question is too small to ask. Food is amazing, delicious and the portion size is appropriate. Friendly. Encouraging.

I am a new kid on the block and I have only been here five weeks and I am self-caring so I am unable to give you an overall review but what I see and feel, it is a well-run care home.

This is my third visit in three years - two weeks post-hand operation. On this occasion, live on my own - using crutches due to spinal problems. Most staff are very helpful and service is good. Breakfast orders are a problem - rarely get items ordered, especially on weekends. Room is basic but comfortable. Mirror in bedroom would be helpful.

Comfortable room, attentive staff.

My mother moved into Merlewood recently and is very happy with her residence here. The staff are wonderful and nothing is any trouble. They are always compassionate, smiling and friendly. Her room is always clean!