Latest Reviews for Milner House
16 September 2025
My mum stayed at Milner house for a short time & was unfortunately end of life care, the staff were so caring & understanding of her needs & also very respectfull of my needs. Nothing was too much trouble for the care staff and I was made to feel welcome & at ease every single day, I was even offered meals & drinks so I could stay with my mum throughout the day. The home is in a beautiful setting & staff regularly encourage service users to enjoy the amazing outside areas. My only wish is that I had found Milner house sooner so my mum could have really enjoyed the surroundings and caring, friendly staff team. I would highly recommend Milner house
30 July 2025
From the moment we arrived, we knew this was the place for my 91-year-old mother-in-law for respite whilst we were away. The staff are so friendly and accommodating. We were nervous about leaving her there, but she settled in well under the watchful eye of the manager (she is amazing!). She even sent me an email to let us know how she was getting on. We are so pleased with the care she got that we will put her there when we go away in September.
10 July 2025
This was my father's second respite stay at Milner House, and once again we were very pleased with the care he received. His room was generous, comfortable, and well-appointed, and we were pleased to see that the daily programme of entertainment had improved since his last visit - he particularly enjoyed taking part in a quiz. With the warm, sunny weather, carers kindly took him outside to enjoy the beautiful gardens, which made a real difference to his stay. One note of advice: be mindful of rooms close to the caller bell system, which can be quite loud, unless it's been updated by the time you read this.
07 July 2025
My father has only been a resident at Milner House for the last 2 weeks. Great kindness and care have been shown to him and us, as a family. There will always be initial minor issues in this situation; however, the staff listen to any queries and try to resolve them as soon as possible. My father is happy and feels safe. If anyone uses this service, I would not hesitate to recommend it, but always communicate any concerns/issues asap, as they really do take it on board. It is clean, comfortable, safe and kind.
15 May 2025
My husband has recently been into Milner House for his second respite break and as with his stay last year received the same excellent care. A health scare whilst there was managed promptly and very well. The care home is well maintained with exceptional facilities and the staff very approachable and helpful. Thank you for looking after my husband so well.
13 January 2025
My brother and I had to find a residential home for our mother when she became unable to look after herself due to advanced Dementia. This involved relocating her from 160 miles away - a big change for us all, and the staff were incredibly understanding and kind to both her and my brother and I. Mum's room is cosy, clean and comfortable with views over the garden. All members of staff are welcoming and kind and are excellent with Mum, having endless patience. This has helped Mum to settle in quickly. I always feel like she's well cared for and that the staff know her really well. I would highly recommend Milner House, thank you to all the staff for the amazing job you do!
28 December 2024
My husband, who has dementia, has been at Milner House for nearly 18 months, after I realised I could no longer care for him at home. My husband can be difficult at times, but Milner House has fallen over backwards to help him feel calmer, listened to and valued. From conversations with staff, I can tell they know him very well. Milner House itself has character, space and good direction. The staff are friendly, courteous and capable. There is a tangible sense of good communication skills among them, compassion, innovation, endless patience and professionalism. I feel reassured that my husband is valued, relevant and safe. What more could I ask for!
28 December 2024
Being faced with the daunting task of finding a suitable residential home for my father was made so much easier with the help of two particular members of staff from the care home advisory service. They recommended Milner House and put me in contact with the Customer Relations Manager at Milner House. A convenient date for viewing the home was quickly arranged and she showed my mother around and provided all the answers to our questions. It wasn't long before an assessment was carried out to determine what care needs my father required and a few days later he was welcomed to Milner House which he is very comfortable with and it has become a home from home very quickly. The staff are attentive and genuinely show an interest in my father and I'm always welcomed with a smile and nothing seems too much trouble. May I say a big thank you to two particular members of staff along with all the other staff for making my father feel settled and comfortable at Milner House.
17 September 2024
We had to choose a residential home for my mum when she became unable to look after herself and found the perfect one for her, Milner House. Her room is lovely with views over the gardens and spacious - really a home from home. The staff are patient and really understand how to look after the needs of the elderly (and sometimes, bewildered). It is clean, welcoming and is full of genuine people making the lives of those in residence better and brighter.
14 March 2024
Dad has been a resident at Milner House for nearly 3 years. I have always been happy with the care he has received but I can honestly say that the home has stepped up a level over the last few months. He is and has always been treated by every single member of staff with respect and dignity and, as his dementia advances, the care he is receiving is adapted appropriately and seamlessly. The consistency of staff members at the home makes a huge difference too, so he knows and recognises familiar faces who are so kind and welcoming to him and all our family. The home is sparkling with a refurb in many areas and clearly, huge efforts are being made to keep it squeaky clean. I echo previous comments that the new lifestyle co-ordinator has made a real difference with a full programme of activities. Thank you Milner House you are doing a fantastic job and it is such a relief to know he is in your care.
08 March 2024
Regular activities have improved my mum's mental well-being massively. Care staff are attentive and show genuine care and empathy with residents. Mum says 'nothing is too much trouble for them'. She is often difficult to please so this is a high accolade indeed! A relative staff regularly asks about my well-being which is much appreciated.
08 March 2024
The new management team at Milner House have built on the already solid work of the previous team. The staff are doing a wonderful job in handling the increased care my father requires due to his advancing dementia. The support he receives continues to be exemplary. Thank you to all at Milner House!
01 March 2024
It's a big decision when a loved one goes into a care home. Milner House staff helped make that a smooth transition. The staff are friendly, and I can say they all do their best for the residents of the home. The events they put on for residents are first-class.
29 February 2024
I cannot recommend Milner House highly enough. After living independently for all of her life and researching all options, my friend made the decision to move into Milner House in October 2023. At 100 years old and having always lived alone she was understandably slightly anxious as to how her life would be in such a different setting but the transition has been a wonderful experience. Every member of staff has been kind, caring and welcoming. Nothing is too much trouble and her life has been transformed by the wide variety of daily activities, visits by entertainers and Jackson the therapy dog. I am confident she is very well cared for, well fed, making new friends and is very much enjoying this next chapter of her life as part of the Milner House family.
29 February 2024
Mum has been at Milner House since August 21. The staff are friendly and very caring. Mum has dementia and she is treated with dignity, and respect and is very well looked after which to us as a family is lovely to see. It is such a hard decision to make putting a loved one into a home but we know that Mum is in her forever home and is happy. Thank you to all the staff for everything you do.
28 February 2024
Milner House is just marvellous. I am so happy my mum is being cared for there. My mum has dementia and quite high medical needs and the staff at Milner House are just brilliant at looking after her. They know her so well and really do have her best interests at heart. Every day is a busy day there with quizzes, films, playing cards and doing arts and crafts, which my mum really enjoys. My mum is always fresh and clean with clean clothes on too which is just perfect. I highly recommend Milner House. It’s great!
28 February 2024
A quick note to express our thanks in helping and supporting us in the adjustment of our loved one moving into the care home. Started as respite and then with requesting to stay as it made them feel like they were at home. All staff are supportive of residents, their families and of each other, always helpful, friendly and polite. Very much an extension of family and cannot express how much they are all appreciated.
23 February 2024
Mum was admitted as an emergency for end-of-life care. the nurse made an exception to ensure Mum could be accepted after 18:00 which was really appreciated at a very stressful time. The whole team were professional, informative and kind. The carers were exceptional with the kindness and respect they showed not only to Mum but as as well at a very difficult time.
04 January 2024
Right from day one, I have always found the staff very friendly and welcoming.
20 December 2023
The recent change in the management has made an immediate impact. The lifestyle coordinator has made such a difference, organising many new activities, outings and visitors. He also engages with the residents in a warm and knowledgeable manner, always trying to meet individual needs. There is a totally new atmosphere, the staff are more attentive and they work very well as a team. Keep up the good work!
Latest Reviews for Milner House
16 September 2025
My mum stayed at Milner house for a short time & was unfortunately end of life care, the staff were so caring & understanding of her needs & also very respectfull of my needs. Nothing was too much trouble for the care staff and I was made to feel welcome & at ease every single day, I was even offered meals & drinks so I could stay with my mum throughout the day. The home is in a beautiful setting & staff regularly encourage service users to enjoy the amazing outside areas. My only wish is that I had found Milner house sooner so my mum could have really enjoyed the surroundings and caring, friendly staff team. I would highly recommend Milner house
30 July 2025
From the moment we arrived, we knew this was the place for my 91-year-old mother-in-law for respite whilst we were away. The staff are so friendly and accommodating. We were nervous about leaving her there, but she settled in well under the watchful eye of the manager (she is amazing!). She even sent me an email to let us know how she was getting on. We are so pleased with the care she got that we will put her there when we go away in September.
10 July 2025
This was my father's second respite stay at Milner House, and once again we were very pleased with the care he received. His room was generous, comfortable, and well-appointed, and we were pleased to see that the daily programme of entertainment had improved since his last visit - he particularly enjoyed taking part in a quiz. With the warm, sunny weather, carers kindly took him outside to enjoy the beautiful gardens, which made a real difference to his stay. One note of advice: be mindful of rooms close to the caller bell system, which can be quite loud, unless it's been updated by the time you read this.
07 July 2025
My father has only been a resident at Milner House for the last 2 weeks. Great kindness and care have been shown to him and us, as a family. There will always be initial minor issues in this situation; however, the staff listen to any queries and try to resolve them as soon as possible. My father is happy and feels safe. If anyone uses this service, I would not hesitate to recommend it, but always communicate any concerns/issues asap, as they really do take it on board. It is clean, comfortable, safe and kind.
15 May 2025
My husband has recently been into Milner House for his second respite break and as with his stay last year received the same excellent care. A health scare whilst there was managed promptly and very well. The care home is well maintained with exceptional facilities and the staff very approachable and helpful. Thank you for looking after my husband so well.
13 January 2025
My brother and I had to find a residential home for our mother when she became unable to look after herself due to advanced Dementia. This involved relocating her from 160 miles away - a big change for us all, and the staff were incredibly understanding and kind to both her and my brother and I. Mum's room is cosy, clean and comfortable with views over the garden. All members of staff are welcoming and kind and are excellent with Mum, having endless patience. This has helped Mum to settle in quickly. I always feel like she's well cared for and that the staff know her really well. I would highly recommend Milner House, thank you to all the staff for the amazing job you do!
28 December 2024
My husband, who has dementia, has been at Milner House for nearly 18 months, after I realised I could no longer care for him at home. My husband can be difficult at times, but Milner House has fallen over backwards to help him feel calmer, listened to and valued. From conversations with staff, I can tell they know him very well. Milner House itself has character, space and good direction. The staff are friendly, courteous and capable. There is a tangible sense of good communication skills among them, compassion, innovation, endless patience and professionalism. I feel reassured that my husband is valued, relevant and safe. What more could I ask for!
28 December 2024
Being faced with the daunting task of finding a suitable residential home for my father was made so much easier with the help of two particular members of staff from the care home advisory service. They recommended Milner House and put me in contact with the Customer Relations Manager at Milner House. A convenient date for viewing the home was quickly arranged and she showed my mother around and provided all the answers to our questions. It wasn't long before an assessment was carried out to determine what care needs my father required and a few days later he was welcomed to Milner House which he is very comfortable with and it has become a home from home very quickly. The staff are attentive and genuinely show an interest in my father and I'm always welcomed with a smile and nothing seems too much trouble. May I say a big thank you to two particular members of staff along with all the other staff for making my father feel settled and comfortable at Milner House.
17 September 2024
We had to choose a residential home for my mum when she became unable to look after herself and found the perfect one for her, Milner House. Her room is lovely with views over the gardens and spacious - really a home from home. The staff are patient and really understand how to look after the needs of the elderly (and sometimes, bewildered). It is clean, welcoming and is full of genuine people making the lives of those in residence better and brighter.
14 March 2024
Dad has been a resident at Milner House for nearly 3 years. I have always been happy with the care he has received but I can honestly say that the home has stepped up a level over the last few months. He is and has always been treated by every single member of staff with respect and dignity and, as his dementia advances, the care he is receiving is adapted appropriately and seamlessly. The consistency of staff members at the home makes a huge difference too, so he knows and recognises familiar faces who are so kind and welcoming to him and all our family. The home is sparkling with a refurb in many areas and clearly, huge efforts are being made to keep it squeaky clean. I echo previous comments that the new lifestyle co-ordinator has made a real difference with a full programme of activities. Thank you Milner House you are doing a fantastic job and it is such a relief to know he is in your care.
08 March 2024
Regular activities have improved my mum's mental well-being massively. Care staff are attentive and show genuine care and empathy with residents. Mum says 'nothing is too much trouble for them'. She is often difficult to please so this is a high accolade indeed! A relative staff regularly asks about my well-being which is much appreciated.
08 March 2024
The new management team at Milner House have built on the already solid work of the previous team. The staff are doing a wonderful job in handling the increased care my father requires due to his advancing dementia. The support he receives continues to be exemplary. Thank you to all at Milner House!
01 March 2024
It's a big decision when a loved one goes into a care home. Milner House staff helped make that a smooth transition. The staff are friendly, and I can say they all do their best for the residents of the home. The events they put on for residents are first-class.
29 February 2024
I cannot recommend Milner House highly enough. After living independently for all of her life and researching all options, my friend made the decision to move into Milner House in October 2023. At 100 years old and having always lived alone she was understandably slightly anxious as to how her life would be in such a different setting but the transition has been a wonderful experience. Every member of staff has been kind, caring and welcoming. Nothing is too much trouble and her life has been transformed by the wide variety of daily activities, visits by entertainers and Jackson the therapy dog. I am confident she is very well cared for, well fed, making new friends and is very much enjoying this next chapter of her life as part of the Milner House family.
29 February 2024
Mum has been at Milner House since August 21. The staff are friendly and very caring. Mum has dementia and she is treated with dignity, and respect and is very well looked after which to us as a family is lovely to see. It is such a hard decision to make putting a loved one into a home but we know that Mum is in her forever home and is happy. Thank you to all the staff for everything you do.
28 February 2024
Milner House is just marvellous. I am so happy my mum is being cared for there. My mum has dementia and quite high medical needs and the staff at Milner House are just brilliant at looking after her. They know her so well and really do have her best interests at heart. Every day is a busy day there with quizzes, films, playing cards and doing arts and crafts, which my mum really enjoys. My mum is always fresh and clean with clean clothes on too which is just perfect. I highly recommend Milner House. It’s great!
28 February 2024
A quick note to express our thanks in helping and supporting us in the adjustment of our loved one moving into the care home. Started as respite and then with requesting to stay as it made them feel like they were at home. All staff are supportive of residents, their families and of each other, always helpful, friendly and polite. Very much an extension of family and cannot express how much they are all appreciated.
23 February 2024
Mum was admitted as an emergency for end-of-life care. the nurse made an exception to ensure Mum could be accepted after 18:00 which was really appreciated at a very stressful time. The whole team were professional, informative and kind. The carers were exceptional with the kindness and respect they showed not only to Mum but as as well at a very difficult time.
04 January 2024
Right from day one, I have always found the staff very friendly and welcoming.
20 December 2023
The recent change in the management has made an immediate impact. The lifestyle coordinator has made such a difference, organising many new activities, outings and visitors. He also engages with the residents in a warm and knowledgeable manner, always trying to meet individual needs. There is a totally new atmosphere, the staff are more attentive and they work very well as a team. Keep up the good work!