Milner House

Ermyn Way, Leatherhead KT22 8TX

Milner House care centre is a Victorian manor home that has been tastefully renovated into a comfortable care home, offering a spacious environment in which care can be practised effectively.

Residents have a choice of communal and quiet lounges, as well as mature gardens and scenic views that make an optimistic daily lifestyle well worthwhile.

Summer fetes are a popular event that residents like to get involved in, together with many other hobbies and group activities, like film screenings and flower arranging.

Group: Care UK Nursing & Residential Care Services

Person in charge: Julie Billington (Home manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Cerebral Palsy • Epilepsy • Hearing Impairment • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Hindi, Portuguese, Romanian, Tagalog

Single Rooms: 38

Shared Rooms: 4

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Milner House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 5.9 (maximum of 10) for Milner House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Milner House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.389 for Milner House is calculated as follows: ( (19 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 36 Ratings = 4.389

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.555 Points relating to the number of positive Reviews for Milner House is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.2 Target = 0.109 , then divided by 2 = 0.055

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

5.9 Milner House has a Review Score of 5.9 (5.944) from 3 Reviews


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Milner House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Milner House

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    1

Milner House has been through a period of change recently and the outcome is a positive and very happy environment. Residents, carers, managers, relatives and visitors all appear content and confident with the new arrangements. Although the changes appeared daunting to begin with the new management team have carried them through with a quiet steadfastness and have created an atmosphere of trust and respect.

How likely would you be to recommend Milner House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My father has been a resident of Milner House for three years now, and has always been comfortable and content. Being male has its problems as most residents are female, but he has found residents to talk to and play games with. The entertainment program varies from quite good to very good - especially outside entertainers. Dad has just been part of a day outing to Littlehampton which he most enjoyed. Sadly these outings are rare, but probably due to cost and complexity.
Medication and care seem to be carried out well, though food isn't great (says dad). No institutional food is, though. An exception is Christmas day which is of a high standard. As a Christian, I am pleased to see there's a monthly Communion, which I try to attend. Dad tells me that night time attendance is good if he needs anything.
I am particularly impressed with the building and gardens - a pleasant view from dad's window. There is a large lawn which can be used for summer events. I believe the building has an interesting history to study.
There is a monthly timetable/magazine which dad has enjoyed writing for.
Overall we are very happy with dad's situation.

How likely would you be to recommend Milner House? Neither Unlikely or Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

My mother received palliative care at Milner House for four weeks. I found the nursing staff and carers to be compassionate and treated her with dignity and kindness at all times. I would happily recommend this nursing home to others.

How likely would you be to recommend Milner House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Submit a Review for Milner House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 22 May 2018

Please call us on 0137 288 9795 for current bed vacancies

Awards / Recognitions

December 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Milner House