Milner House

Ermyn Way, Leatherhead KT22 8TX
Review Us
9.8 50 Reviews
  • Milner House, Leatherhead
Set in an impressive Victorian Mansion, Milner House is a spectacular care home in the leafy suburb of Leatherhead, Surrey.

The home, which provides expert residential, nursing and dementia care, retains most of its original features but has been tastefully renovated into a comfortable and practical care home. It offers a spacious environment with generous sized rooms, where residents have a choice of communal and quiet lounges, as well as mature gardens and scenic views that are fully wheelchair accessible.

The friendly and welcoming lifestyle team arranges a varied daily activities programme as well as welcoming the local community for special events, with everything from summer fetes to hobbies and group activities, like film screenings and flower arranging.
Show Milner House on the Map

Care Provided by Milner House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1699
  • Self-Funded Residential Dementia Care: from £1794
  • Self-Funded Nursing Care: from £1964
  • Self-Funded Nursing Dementia Care: from £2049
  • RESPITE Self-Funded Residential Care: from £1909
  • RESPITE Self-Funded Residential Dementia Care: from £2004
  • RESPITE Self-Funded Nursing Care: from £2174
  • RESPITE Self-Funded Nursing Dementia Care: from £2269

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house bistro dining room
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Milner House for full pricing details and T&Cs.

Contact Milner House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Milner House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chanuka Kaluthanthri Patabendi (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (37)

Milner House Reviews (50)

9.8

Milner House has a Review Score of 9.8 (9.771) out of 10, based on 16 reviews in the last 2 years.
Over all time Milner House has 50 reviews.

Overall Experience
  • 44
  • 4
  • 2
  • 0
  • 0
Date Published
  • 50
  • 8
  • 13
  • 16
  • 34
Reviewer Connection to Milner House
  • 23
  • 10
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 50, showing 1-20
Review from Sandra H (Daughter of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Milner House staff looked after my mother with care and compassion over her illness and death. They balanced professionalism with personality. It was a very sad and difficult process, but my mother was aware of the care as family members we received care and friendship, everyone stopped and chatted
to us. This helped us enormously through a care and end plan and daily communication with us. We are extremely grateful.
Reply from Rachel Laurence, Reviews Team at Milner HouseThank you so much for taking the time to write such a heartfelt review.
It means a great deal to us that you felt your mother was cared for with compassion and dignity during such a difficult and emotional time. We also appreciate you mentioning how the team tried to support you and your family with friendship and open communication — that’s something we always strive to do.
Losing a loved one is never easy, and we’re deeply grateful that we could be there for both your mother and your family. Your feedback is incredibly meaningful to the whole team at Milner House. Best wishes from us all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Daughter of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother felt so safe and looked after as soon as she arrived at Milner House, which was such a relief to her and to us all. We were constantly impressed by the way that all the staff took time to really get to know her and her interests, many times going out of their way to find ways to engage her
and make sure she was listened to. As family, we were always warmly and personally welcomed. The staff were always very professional and at the same time so kind to my mother and to us all.
Reply from Rachel Laurence, Reviews Team at Milner HouseThank you so much for your kind and thoughtful review.
We are truly pleased to hear that your mother felt safe and well cared for from the moment she arrived, and that this brought reassurance to you and your family. It means a great deal to know that our team took the time to get to know her personally and support her interests in a meaningful way.
Your comments about the warm welcome you received and the professionalism and kindness of our staff are greatly appreciated. We will be sure to share your lovely feedback with the whole team.
Thank you again for your support and trust.
Warm regards,
The Milner House Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine B (Friend of Resident) published on 19 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Milner House is a shining example of what a care home should be like. It is a very well-managed home from home. The many communal areas are spacious, and the bedrooms are comfortable with en-suite facilities. The food is very good and varied. There are many activities every day, both indoors and outside
and trips out in the mini bus. All staff, no matter their role, consistently go above and beyond to ensure all needs are met, that the residents are happy and are treated with kindness and dignity at all times. I cannot recommend Milner House highly enough
Reply from Rachel Laurence, Reviews Team at Milner HouseDear Christine,
Thank you so much for your incredibly kind and thoughtful review. It truly means a great deal to us all, especially as we’ve had the pleasure of getting to know you so well.
We’re so pleased that you see Milner House as a “home from home” and that you value the environment, activities, and care provided. Your words about our team going above and beyond, and treating residents with kindness and dignity, are especially appreciated.
It has been a privilege to support you, and we are very grateful for your continued support and recommendation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kayleigh P (Granddaughter of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly, kind and caring to each resident
Reply from Rachel Laurence, Reviews Team at Milner HouseDear Kayleigh,

Thank you for your lovely feedback. We’re so pleased you found our team friendly, kind, and caring.
Your kind words mean a lot to us. Look forward to seeing you at Milner again soon!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J P (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Super caring staff. Just lovely to be around.
Reply from Rachel Laurence, Reviews Team at Milner HouseThank you so much for your kind words. We’re delighted to hear that you found our staff to be so caring and that you enjoy being around them.
Your feedback means a great deal to our team and truly encourages us to continue providing a warm, supportive environment for everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from peter E (Son of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing to thank all the staff at Milner House on behalf of myself and father who has been a resident for just over a year.
My mother and I had the difficult task of looking for a suitable home just over a year ago for my father and we immediately felt that Milner House was the right place for
him having seen a number of other places.
The staff made us feel immediately welcome and that nothing was too much trouble but most importantly my fathers needs were discussed in great detail and that all our concerns were answered fully.
The process for my father being welcomed to Milner House was very straight forward and all the administration concerning medical needs, fees etc. was very transparent and clearly explained and this has always been the case throughout the year.
Once again the most important aspect about this past year is how comfortable my father has been and that he really does feel as if Milner House is now his home.
Thank you once again.
Reply from Rachel Laurence, Reviews Team at Milner HouseThank you very much for taking the time to share such a detailed and heartfelt review on behalf of yourself and your family.
We truly appreciate the trust you placed in us during what we know can be a very difficult decision. It means a great deal to hear that you felt welcomed from the outset and that your father’s needs and your concerns were carefully listened to and fully addressed.
We are pleased that your father feels comfortable, settled, and truly at home with us. Knowing this reassures us that we are providing the level of care and support we strive for every day.
Thank you once again for your kind words and confidence in our team. They will be shared with all staff, who will be very proud to read them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David C (Nephew of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Milner House has provided first-class care to both of my parents (now deceased) and now to my aged aunt, who is 99 years old (100 in May 2026). The staff are all: professional/helpful/friendly/ attentive
Reply from Rachel Laurence, Reviews Team at Milner HouseHi David C (nephew Of Resident) thank you for taking the time to leave us feedback about your experience.

We are honoured to have cared for your parents and to continue supporting your aunt. Knowing that our team’s professionalism, attentiveness, and friendliness have made a positive difference to your family is truly rewarding for all of us.
Your feedback will be shared with the staff, who take great pride in providing first-class care and building meaningful relationships with residents and their families. Thank you again for your trust and support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia B (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Milner House Care home for approximately three and a half years. We have seen a number of changes of personnel in that time. Milner House is a beautiful home very warm, cosy and well maintained. The staff are lovely and friendly they treat us all with kindness and generosity,
we are asked every time we visit if we would like beverages and meals. Mum is thriving aside from her advanced dementia she is very well, healthy and well looked after. Her room is a lovely size with ensuite facilities it has just been redecorated with the addition of a new carpet and curtains it is fresh and bright. Mum loves all of the activities on offer in the time that she has been a resident she has enjoyed trips to garden centres, the local pub, Denbies Winery and Brighton for a fish and chip lunch. The cleaners are very evident and keep the home lovely and clean and smelling fresh.
Reply from Rachel Laurence, Reviews Team at Milner HouseHi Patricia B (daughter Of Resident) thank you very much for taking the time to leave us feedback about your experience.

At Milner House Care Home - Care UK we set a high standard for ourselves, and it is so lovely to hear such kind words and feedback. It gives the team such a boost to hear that all their efforts and so well received. Your feedback will be passed onto the whole Milner House team.

Thank you again, and we very much look forward to seeing you again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Katie H (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Milner house for a short time & was unfortunately end of life care, the staff were so caring & understanding of her needs & also very respectfull of my needs.
Nothing was too much trouble for the care staff and I was made to feel welcome & at ease every single day, I was even offered
meals & drinks so I could stay with my mum throughout the day.
The home is in a beautiful setting & staff regularly encourage service users to enjoy the amazing outside areas.
My only wish is that I had found Milner house sooner so my mum could have really enjoyed the surroundings and caring, friendly staff team. I would highly recommend Milner house
Reply from Rachel Laurence, Reviews Team at Milner HouseHi Katie H, thank you very much for taking the time to leave us feedback about your experience.

We are so pleased to hear that you had a good experience with us despite it being at such a difficult time. I will make sure to pass your kind feedback to the whole team here at Milner House.

Best wishes to you and your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Daughter-in-law of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we arrived, we knew this was the place for my 91-year-old mother-in-law for respite whilst we were away. The staff are so friendly and accommodating. We were nervous about leaving her there, but she settled in well under the watchful eye of the manager (she is amazing!). She even sent
me an email to let us know how she was getting on. We are so pleased with the care she got that we will put her there when we go away in September.
Reply from Rachel Laurence, Reviews Team at Milner HouseThank you very much for taking the time to leave us feedback about your experience. I am so pleased to hear such lovely feedback about your mother-in-law's stay with us at Milner House. We very much look forward to seeing her again in September! Thank you again, from all of us here at Milner House!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was my father's second respite stay at Milner House, and once again we were very pleased with the care he received. His room was generous, comfortable, and well-appointed, and we were pleased to see that the daily programme of entertainment had improved since his last visit - he particularly enjoyed
taking part in a quiz. With the warm, sunny weather, carers kindly took him outside to enjoy the beautiful gardens, which made a real difference to his stay. One note of advice: be mindful of rooms close to the caller bell system, which can be quite loud, unless it's been updated by the time you read this.
Reply from Samantha Debenham, Reviews Team at Milner HouseThank you for sharing your thoughts regarding Milner House.We are incredibly pleased to hear that your father enjoyed his respite stay with us. We are dedicated to consistently improving the quality of care we provide, and we are glad to hear that you have noticed this improvement during your father's second stay with us.In regard to the call bell system, we appreciate your feedback and would like to assure you that the correct steps have been taken to rectify the issue. Once again, thank you for sharing your feedback regarding Milner House. Your feedback is incredibly important to us and allows us the opportunity to develop and grow.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M H (Daughter of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has only been a resident at Milner House for the last 2 weeks. Great kindness and care have been shown to him and us, as a family. There will always be initial minor issues in this situation; however, the staff listen to any queries and try to resolve them as soon as possible. My father is
happy and feels safe. If anyone uses this service, I would not hesitate to recommend it, but always communicate any concerns/issues asap, as they really do take it on board. It is clean, comfortable, safe and kind.
Reply from Rachel Laurence, Reviews Team at Milner HouseThank you very much for taking the time to leave us feedback about your experience.
At Milner House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please use the form on the feedback page of the Care UK website. Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer N (Wife of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has recently been into Milner House for his second respite break and as with his stay last year received the same excellent care. A health scare whilst there was managed promptly and very well. The care home is well maintained with exceptional facilities and the staff very approachable
and helpful. Thank you for looking after my husband so well.
Reply from Rachel Laurence, Reviews Team at Milner HouseThank you very much for taking the time to leave us feedback about your experience.At Milner House, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.We very much look forward to welcoming you again in the future. Best wishes, from all of us here at Care UK.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L C (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I had to find a residential home for our mother when she became unable to look after herself due to advanced Dementia. This involved relocating her from 160 miles away - a big change for us all, and the staff were incredibly understanding and kind to both her and my brother and I.
Mum's
room is cosy, clean and comfortable with views over the garden. All members of staff are welcoming and kind and are excellent with Mum, having endless patience. This has helped Mum to settle in quickly. I always feel like she's well cared for and that the staff know her really well. I would highly recommend Milner House, thank you to all the staff for the amazing job you do!
Reply from Fiona Madder, Reviews Team at Milner HouseThank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B T (Wife of Resident) published on 28 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband, who has dementia, has been at Milner House for nearly 18 months, after I realised I could no longer care for him at home. My husband can be difficult at times, but Milner House has fallen over backwards to help him feel calmer, listened to and valued. From conversations with staff, I can
tell they know him very well.
Milner House itself has character, space and good direction. The staff are friendly, courteous and capable. There is a tangible sense of good communication skills among them, compassion, innovation, endless patience and professionalism.
I feel reassured that my husband is valued, relevant and safe. What more could I ask for!
Reply from Fiona Madder, Reviews Team at Milner HouseThank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Daughter of Resident) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to choose a residential home for my mum when she became unable to look after herself and found the perfect one for her, Milner House. Her room is lovely with views over the gardens and spacious - really a home from home. The staff are patient and really understand how to look after the needs
of the elderly (and sometimes, bewildered). It is clean, welcoming and is full of genuine people making the lives of those in residence better and brighter.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Megan S (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Milner House for nearly 3 years. I have always been happy with the care he has received but I can honestly say that the home has stepped up a level over the last few months.
He is and has always been treated by every single member of staff with respect and dignity and, as
his dementia advances, the care he is receiving is adapted appropriately and seamlessly. The consistency of staff members at the home makes a huge difference too, so he knows and recognises familiar faces who are so kind and welcoming to him and all our family.
The home is sparkling with a refurb in many areas and clearly, huge efforts are being made to keep it squeaky clean.
I echo previous comments that the new lifestyle co-ordinator has made a real difference with a full programme of activities.
Thank you Milner House you are doing a fantastic job and it is such a relief to know he is in your care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A L (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regular activities have improved my mum's mental well-being massively. Care staff are attentive and show genuine care and empathy with residents. Mum says 'nothing is too much trouble for them'. She is often difficult to please so this is a high accolade indeed! A relative staff regularly asks about
my well-being which is much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D J (Son of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The new management team at Milner House have built on the already solid work of the previous team. The staff are doing a wonderful job in handling the increased care my father requires due to his advancing dementia. The support he receives continues to be exemplary. Thank you to all at Milner House!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian R (Son of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
It's a big decision when a loved one goes into a care home. Milner House staff helped make that a smooth transition. The staff are friendly, and I can say they all do their best for the residents of the home. The events they put on for residents are first-class.
Reply from Fiona Madder, Reviews Team at Milner HouseThank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us with any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time.
Many thanks, the Care UK team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Milner House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for Milner House is calculated as follows: ( (162 Excellents x 5) + (24 Goods x 4) ) ÷ 186 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Milner House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (111)

Meet the Team (1)

No image found

Chanuka Kaluthanthri Patabendi

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely, friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.

Frequently Asked Questions about Milner House

What types of Care is Milner House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Milner House have?

There are 38 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Milner House?

Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Milner House to the centre of Leatherhead?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milner House to verify any information. View our terms and conditions. Milner House has an Enhanced Service - more info.