Ermyn Way, Leatherhead KT22 8TX
Milner House care centre is a Victorian manor home that has been tastefully renovated into a comfortable care home, offering a spacious environment in which care can be practised effectively.
Residents have a choice of communal and quiet lounges, as well as mature gardens and scenic views that make an optimistic daily lifestyle well worthwhile.
Summer fetes are a popular event that residents like to get involved in, together with many other hobbies and group activities, like film screenings and flower arranging.
Person in charge: Julie Billington (Home manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 46 Service Users
Registered Care Categories*: Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Cancer Care • Cerebral Palsy • Epilepsy • Hearing Impairment • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 55+.
Languages Spoken by Staff (other than English): Hindi, Portuguese, Romanian, Tagalog
Single Rooms: 38
Shared Rooms: 4
Rooms with ensuite WC: 42
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Milner House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 5.9 (maximum of 10) for Milner House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Milner House in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.389 for Milner House is calculated as follows: ( (19 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 36 Ratings = 4.389
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.555 Points relating to the number of positive Reviews for Milner House is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.2 Target = 0.109 , then divided by 2 = 0.055
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Milner House has a Review Score of 5.9 (5.944) from 3 Reviews
Review submitted from a Postal Card by Carol O (Daughter of Resident) on Wednesday 20 July 2016. Relates to June 2016.
Milner House has been through a period of change recently and the outcome is a positive and very happy environment. Residents, carers, managers, relatives and visitors all appear content and confident with the new arrangements. Although the changes appeared daunting to begin with the new management team have carried them through with a quiet steadfastness and have created an atmosphere of trust and respect.
How likely would you be to recommend Milner House? Extremely Likely
Review submitted from a Website Submission by David (Son of Resident) on Wednesday 29 July 2015. Relates to July 2015.
My father has been a resident of Milner House for three years now, and has always been comfortable and content. Being male has its problems as most residents are female, but he has found residents to talk to and play games with. The entertainment program varies from quite good to very good - especially outside entertainers. Dad has just been part of a day outing to Littlehampton which he most enjoyed. Sadly these outings are rare, but probably due to cost and complexity.
Medication and care seem to be carried out well, though food isn't great (says dad). No institutional food is, though. An exception is Christmas day which is of a high standard. As a Christian, I am pleased to see there's a monthly Communion, which I try to attend. Dad tells me that night time attendance is good if he needs anything.
I am particularly impressed with the building and gardens - a pleasant view from dad's window. There is a large lawn which can be used for summer events. I believe the building has an interesting history to study.
There is a monthly timetable/magazine which dad has enjoyed writing for.
Overall we are very happy with dad's situation.
How likely would you be to recommend Milner House? Neither Unlikely or Likely
Review submitted from a Website Submission by Rosemary T (Daughter of Resident) on Tuesday 14 July 2015. Relates to July 2015.
My mother received palliative care at Milner House for four weeks. I found the nursing staff and carers to be compassionate and treated her with dignity and kindness at all times. I would happily recommend this nursing home to others.
How likely would you be to recommend Milner House? Extremely Likely
posted 22 May 2018
Please call us on 0137 288 9795 for current bed vacancies
There are currently no Care Home Idol entrants who have performed at Milner House