
Super caring staff. Just lovely to be aroundJ P(Daughter of Resident/Service User)



Super caring staff. Just lovely to be aroundJ P(Daughter of Resident/Service User)



Set in an impressive Victorian Mansion, Milner House is a spectacular care home in the leafy suburb of Leatherhead, Surrey.
The home, which provides expert residential, nursing and dementia care, retains most of its original features but has been tastefully renovated into a comfortable and practical care home. It offers a spacious environment with generous sized rooms, where residents have a choice of communal and quiet lounges, as well as mature...
Care Provided by Milner House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house bistro dining room
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Milner House for full pricing details and T&Cs.
Contact Milner House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Chanuka Kaluthanthri Patabendi(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (37)
Milner House Reviews (52)
Milner House has a Review Score of 9.8 (9.779) out of 10, based on 18 reviews in the last 2 years.
Over all time Milner House has 52 reviews.
My husband had a good respite stay at Milner House. He didn't sleep well and came home quite weak, but this was his first ever respite.
We understand that a first respite stay can be a significant adjustment, and we appreciate you sharing your experience. Your feedback is important to us, and we’re glad we...
I am so impressed with the care and comfort given to the residents by the lovely staff. The range and regularity of the activities, is to be applauded.
It’s also wonderful to know that you enjoy the wide range of activities we offer. Keeping residents engaged, active, and happy is an important part of life at Milner House, and your lovely feedback means a great deal to us.
Milner House staff looked after my mother with care and compassion over her illness and death. They balanced professionalism with personality. It was a very sad and difficult process, but my mother was aware of the care as family members we received care and friendship, everyone stopped and chatted to us. This helped us enormously through a care and end plan and daily communication with us. We are extremely grateful.
It means a great deal to us that you felt your mother was cared for with compassion and dignity during such a difficult and emotional time. We also appreciate you mentioning how the team tried to support you and your family...
My mother felt so safe and looked after as soon as she arrived at Milner House, which was such a relief to her and to us all. We were constantly impressed by the way that all the staff took time to really get to know her and her interests, many times going out of their way to find ways to engage her and make sure she was listened to. As family, we were always warmly and personally welcomed. The staff were always very professional and at the same time so kind to my mother and to us all.
We are truly pleased to hear that your mother felt safe and well cared for from the moment she arrived, and that this brought reassurance to you and your family. It means a great deal to know that our team took the time to get to know her...
Milner House is a shining example of what a care home should be like. It is a very well-managed home from home. The many communal areas are spacious, and the bedrooms are comfortable with en-suite facilities. The food is very good and varied. There are many activities every day, both indoors and outside and trips out in the mini bus. All staff, no matter their role, consistently go above and beyond to ensure all needs are met, that the residents are happy and are treated with kindness and dignity at all times. I cannot recommend Milner House highly enough
Thank you so much for your incredibly kind and thoughtful review. It truly means a great deal to us all, especially as we’ve had the pleasure of getting to know you so well.
We’re so pleased that you see Milner House as a “home from home” and that you value the environment,...
Lovely, friendly, kind and caring to each resident
Dear Kayleigh,
Thank you for your lovely feedback. We’re so pleased you found our team friendly, kind, and caring.Your kind words mean a lot to us. Look forward to seeing you at Milner again soon!
Super caring staff. Just lovely to be around.
Your feedback means a great deal to our team and truly encourages us to continue providing a warm, supportive environment for everyone.
My mother and I had the difficult task of looking for a suitable home just over a year ago for my father and we immediately felt that Milner House was the right place for him having seen a number of other places.
The staff made us feel immediately welcome and that nothing was too much trouble but most importantly my fathers needs were discussed in great detail and that all our concerns were answered fully.
The process for my father being welcomed to Milner House was very straight forward and all the administration concerning medical needs, fees etc. was very transparent and clearly explained and this has always been the case throughout the year.
Once again the most important aspect about this past year is how comfortable my father has been and that he really does feel as if Milner House is now his home.
Thank you once again.
We truly appreciate the trust you placed in us during what we know can be a very difficult decision. It means a great deal to hear that you felt welcomed from the outset and...
Milner House has provided first-class care to both of my parents (now deceased) and now to my aged aunt, who is 99 years old (100 in May 2026). The staff are all: professional/helpful/friendly/ attentive
Hi David C (nephew Of Resident) thank you for taking the time to leave us feedback about your experience.
We are honoured to have cared for your parents and to continue supporting your aunt. Knowing that our team’s professionalism, attentiveness, and friendliness have made a positive difference...
Mum has been a resident of Milner House Care home for approximately three and a half years. We have seen a number of changes of personnel in that time. Milner House is a beautiful home very warm, cosy and well maintained. The staff are lovely and friendly they treat us all with kindness and generosity, we are asked every time we visit if we would like beverages and meals. Mum is thriving aside from her advanced dementia she is very well, healthy and well looked after. Her room is a lovely size with ensuite facilities it has just been redecorated with the addition of a new carpet and curtains it is fresh and bright. Mum loves all of the activities on offer in the time that she has been a resident she has enjoyed trips to garden centres, the local pub, Denbies Winery and Brighton for a fish and chip lunch. The cleaners are very evident and keep the home lovely and clean and smelling fresh.
Hi Patricia B (daughter Of Resident) thank you very much for taking the time to leave us feedback about your experience.
At Milner House Care Home - Care UK we set a high standard for ourselves, and it is so lovely to hear such kind words and feedback. It gives the team such a boost to hear that...
Nothing was too much trouble for the care staff and I was made to feel welcome & at ease every single day, I was even offered meals & drinks so I could stay with my mum throughout the day.
The home is in a beautiful setting & staff regularly encourage service users to enjoy the amazing outside areas.
My only wish is that I had found Milner house sooner so my mum could have really enjoyed the surroundings and caring, friendly staff team. I would highly recommend Milner house
Hi Katie H, thank you very much for taking the time to leave us feedback about your experience.
We are so pleased to hear that you had a good experience with us despite it being at such a difficult time. I will make sure to pass your kind feedback to the whole team here at Milner House.
Best wishes to you and your family.
From the moment we arrived, we knew this was the place for my 91-year-old mother-in-law for respite whilst we were away. The staff are so friendly and accommodating. We were nervous about leaving her there, but she settled in well under the watchful eye of the manager (she is amazing!). She even sent me an email to let us know how she was getting on. We are so pleased with the care she got that we will put her there when we go away in September.
Thank you very much for taking the time to leave us feedback about your experience. I am so pleased to hear such lovely feedback about your mother-in-law's stay with us at Milner House. We very much look forward to seeing her again in September! Thank you again, from all of us here at Milner House!
This was my father's second respite stay at Milner House, and once again we were very pleased with the care he received. His room was generous, comfortable, and well-appointed, and we were pleased to see that the daily programme of entertainment had improved since his last visit - he particularly enjoyed taking part in a quiz. With the warm, sunny weather, carers kindly took him outside to enjoy the beautiful gardens, which made a real difference to his stay. One note of advice: be mindful of rooms close to the caller bell system, which can be quite loud, unless it's been updated by the time you read this.
Thank you for sharing your thoughts regarding Milner House.We are incredibly pleased to hear that your father enjoyed his respite stay with us. We are dedicated to consistently improving the quality of care we provide, and we are glad to hear that you have noticed this improvement during your...
My father has only been a resident at Milner House for the last 2 weeks. Great kindness and care have been shown to him and us, as a family. There will always be initial minor issues in this situation; however, the staff listen to any queries and try to resolve them as soon as possible. My father is happy and feels safe. If anyone uses this service, I would not hesitate to recommend it, but always communicate any concerns/issues asap, as they really do take it on board. It is clean, comfortable, safe and kind.
At Milner House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further...
My husband has recently been into Milner House for his second respite break and as with his stay last year received the same excellent care. A health scare whilst there was managed promptly and very well. The care home is well maintained with exceptional facilities and the staff very approachable and helpful. Thank you for looking after my husband so well.
Thank you very much for taking the time to leave us feedback about your experience.At Milner House, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.We very much look forward to welcoming you again in the future. Best wishes, from all of us here at Care UK.
Mum's room is cosy, clean and comfortable with views over the garden. All members of staff are welcoming and kind and are excellent with Mum, having endless patience. This has helped Mum to settle in quickly. I always feel like she's well cared for and that the staff know her really well. I would highly recommend Milner House, thank you to all the staff for the amazing job you do!
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
Milner House itself has character, space and good direction. The staff are friendly, courteous and capable. There is a tangible sense of good communication skills among them, compassion, innovation, endless patience and professionalism.
I feel reassured that my husband is valued, relevant and safe. What more could I ask for!
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
We had to choose a residential home for my mum when she became unable to look after herself and found the perfect one for her, Milner House. Her room is lovely with views over the gardens and spacious - really a home from home. The staff are patient and really understand how to look after the needs of the elderly (and sometimes, bewildered). It is clean, welcoming and is full of genuine people making the lives of those in residence better and brighter.
He is and has always been treated by every single member of staff with respect and dignity and, as his dementia advances, the care he is receiving is adapted appropriately and seamlessly. The consistency of staff members at the home makes a huge difference too, so he knows and recognises familiar faces who are so kind and welcoming to him and all our family.
The home is sparkling with a refurb in many areas and clearly, huge efforts are being made to keep it squeaky clean.
I echo previous comments that the new lifestyle co-ordinator has made a real difference with a full programme of activities.
Thank you Milner House you are doing a fantastic job and it is such a relief to know he is in your care.
Regular activities have improved my mum's mental well-being massively. Care staff are attentive and show genuine care and empathy with residents. Mum says 'nothing is too much trouble for them'. She is often difficult to please so this is a high accolade indeed! A relative staff regularly asks about my well-being which is much appreciated.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Milner House.
Meet the Team (1)

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.
This is a lovely, friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.
Frequently Asked Questions about Milner House
What types of Care is Milner House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Milner House have?
There are 38 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Milner House?
Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Milner House to the centre of Leatherhead?
1.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milner House to verify any information. View our terms and conditions. Milner House has an Enhanced Service -more info.