Milner House

Ermyn Way, Leatherhead KT22 8TX
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9.8 44 Reviews
  • Milner House, Leatherhead
Milner House is a spectacular care home set in a Victorian mansion in the leafy suburb of Leatherhead, Surrey.

The home, which provides expert residential, nursing and dementia care, retains most of its original features but has been tastefully renovated into a comfortable and practical care home. It offers a spacious environment where residents have a choice of communal and quiet lounges, as well as mature gardens and scenic views that are fully wheelchair accessible.

The friendly and welcoming lifestyle team arranges a varied daily activities programme as well as welcoming the local community for special events, with everything from summer fetes to hobbies and group activities, like film screenings and flower arranging.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1602
  • Self-Funded Residential Dementia Care: from £1692
  • Self-Funded Nursing Care: from £1842
  • Self-Funded Nursing Dementia Care: from £1932
  • RESPITE Self-Funded Residential Care: from £1812
  • RESPITE Self-Funded Residential Dementia Care: from £1902
  • RESPITE Self-Funded Nursing Care: from £2052
  • RESPITE Self-Funded Nursing Dementia Care: from £2142

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house bistro dining room
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Milner House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Gary Nash (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (37)

Milner House Reviews (44)

9.8

Milner House has a Review Score of 9.8 (9.786) out of 10, based on 20 reviews in the last 2 years.
Over all time Milner House has 44 reviews.

Overall Experience
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Date Published
  • 44
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Reviewer Connection to Milner House
  • 19
  • 10
  • 4
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Total of 44, showing 1-20
Review from Katie H (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Milner house for a short time & was unfortunately end of life care, the staff were so caring & understanding of her needs & also very respectfull of my needs.
Nothing was too much trouble for the care staff and I was made to feel welcome & at ease every single day, I was even offered
meals & drinks so I could stay with my mum throughout the day.
The home is in a beautiful setting & staff regularly encourage service users to enjoy the amazing outside areas.
My only wish is that I had found Milner house sooner so my mum could have really enjoyed the surroundings and caring, friendly staff team. I would highly recommend Milner house
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Review from D S (Daughter-in-law of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we arrived, we knew this was the place for my 91-year-old mother-in-law for respite whilst we were away. The staff are so friendly and accommodating. We were nervous about leaving her there, but she settled in well under the watchful eye of the manager (she is amazing!). She even sent
me an email to let us know how she was getting on. We are so pleased with the care she got that we will put her there when we go away in September.
Reply from Rachel Laurence, Reviews Team at Milner House

Thank you very much for taking the time to leave us feedback about your experience. I am so pleased to hear such lovely feedback about your mother-in-law's stay with us at Milner House. We very much look forward to seeing her again in September! Thank you again, from all of us here at Milner House!

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Review from C S (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was my father's second respite stay at Milner House, and once again we were very pleased with the care he received. His room was generous, comfortable, and well-appointed, and we were pleased to see that the daily programme of entertainment had improved since his last visit - he particularly enjoyed
taking part in a quiz. With the warm, sunny weather, carers kindly took him outside to enjoy the beautiful gardens, which made a real difference to his stay. One note of advice: be mindful of rooms close to the caller bell system, which can be quite loud, unless it's been updated by the time you read this.
Reply from Samantha Debenham, Reviews Team at Milner House

Thank you for sharing your thoughts regarding Milner House.We are incredibly pleased to hear that your father enjoyed his respite stay with us. We are dedicated to consistently improving the quality of care we provide, and we are glad to hear that you have noticed this improvement during your father's second stay with us.In regard to the call bell system, we appreciate your feedback and would like to assure you that the correct steps have been taken to rectify the issue. Once again, thank you for sharing your feedback regarding Milner House. Your feedback is incredibly important to us and allows us the opportunity to develop and grow.

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Review from M H (Daughter of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has only been a resident at Milner House for the last 2 weeks. Great kindness and care have been shown to him and us, as a family. There will always be initial minor issues in this situation; however, the staff listen to any queries and try to resolve them as soon as possible. My father is
happy and feels safe. If anyone uses this service, I would not hesitate to recommend it, but always communicate any concerns/issues asap, as they really do take it on board. It is clean, comfortable, safe and kind.
Reply from Rachel Laurence, Reviews Team at Milner House

Thank you very much for taking the time to leave us feedback about your experience.
At Milner House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please use the form on the feedback page of the Care UK website. Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team

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Review from Jennifer N (Wife of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has recently been into Milner House for his second respite break and as with his stay last year received the same excellent care. A health scare whilst there was managed promptly and very well. The care home is well maintained with exceptional facilities and the staff very approachable
and helpful. Thank you for looking after my husband so well.
Reply from Rachel Laurence, Reviews Team at Milner House

Thank you very much for taking the time to leave us feedback about your experience.At Milner House, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.We very much look forward to welcoming you again in the future. Best wishes, from all of us here at Care UK.

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Review from L C (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I had to find a residential home for our mother when she became unable to look after herself due to advanced Dementia. This involved relocating her from 160 miles away - a big change for us all, and the staff were incredibly understanding and kind to both her and my brother and I.
Mum's
room is cosy, clean and comfortable with views over the garden. All members of staff are welcoming and kind and are excellent with Mum, having endless patience. This has helped Mum to settle in quickly. I always feel like she's well cared for and that the staff know her really well. I would highly recommend Milner House, thank you to all the staff for the amazing job you do!
Reply from Fiona Madder, Reviews Team at Milner House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.

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Review from B T (Wife of Resident) published on 28 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband, who has dementia, has been at Milner House for nearly 18 months, after I realised I could no longer care for him at home. My husband can be difficult at times, but Milner House has fallen over backwards to help him feel calmer, listened to and valued. From conversations with staff, I can
tell they know him very well.
Milner House itself has character, space and good direction. The staff are friendly, courteous and capable. There is a tangible sense of good communication skills among them, compassion, innovation, endless patience and professionalism.
I feel reassured that my husband is valued, relevant and safe. What more could I ask for!
Reply from Fiona Madder, Reviews Team at Milner House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.

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Review from Peter E (Son of Resident) published on 28 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Being faced with the daunting task of finding a suitable residential home for my father was made so much easier with the help of two particular members of staff from the care home advisory service.
They recommended Milner House and put me in contact with the Customer Relations Manager at Milner House.
A convenient date for viewing the home was quickly arranged and she showed my mother around and provided all the answers to our questions. It wasn't long before an assessment was carried out to determine what care needs my father required and a few days later he was welcomed to Milner House which he is very comfortable with and it has become a home from home very quickly.
The staff are attentive and genuinely show an interest in my father and I'm always welcomed with a smile and nothing seems too much trouble.
May I say a big thank you to two particular members of staff along with all the other staff for making my father feel settled and comfortable at Milner House.
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Review from J S (Daughter of Resident) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to choose a residential home for my mum when she became unable to look after herself and found the perfect one for her, Milner House. Her room is lovely with views over the gardens and spacious - really a home from home. The staff are patient and really understand how to look after the needs
of the elderly (and sometimes, bewildered). It is clean, welcoming and is full of genuine people making the lives of those in residence better and brighter.
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Review from Megan S (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Milner House for nearly 3 years. I have always been happy with the care he has received but I can honestly say that the home has stepped up a level over the last few months.
He is and has always been treated by every single member of staff with respect and dignity and, as
his dementia advances, the care he is receiving is adapted appropriately and seamlessly. The consistency of staff members at the home makes a huge difference too, so he knows and recognises familiar faces who are so kind and welcoming to him and all our family.
The home is sparkling with a refurb in many areas and clearly, huge efforts are being made to keep it squeaky clean.
I echo previous comments that the new lifestyle co-ordinator has made a real difference with a full programme of activities.
Thank you Milner House you are doing a fantastic job and it is such a relief to know he is in your care.
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Review from A L (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regular activities have improved my mum's mental well-being massively. Care staff are attentive and show genuine care and empathy with residents. Mum says 'nothing is too much trouble for them'. She is often difficult to please so this is a high accolade indeed! A relative staff regularly asks about
my well-being which is much appreciated.
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Review from D J (Son of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The new management team at Milner House have built on the already solid work of the previous team. The staff are doing a wonderful job in handling the increased care my father requires due to his advancing dementia. The support he receives continues to be exemplary. Thank you to all at Milner House!
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Review from Ian R (Son of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
It's a big decision when a loved one goes into a care home. Milner House staff helped make that a smooth transition. The staff are friendly, and I can say they all do their best for the residents of the home. The events they put on for residents are first-class.
Reply from Fiona Madder, Reviews Team at Milner House

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us with any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time.
Many thanks, the Care UK team.

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Review from Christine B (Friend of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Milner House highly enough. After living independently for all of her life and researching all options, my friend made the decision to move into Milner House in October 2023. At 100 years old and having always lived alone she was understandably slightly anxious as to how her life
would be in such a different setting but the transition has been a wonderful experience. Every member of staff has been kind, caring and welcoming. Nothing is too much trouble and her life has been transformed by the wide variety of daily activities, visits by entertainers and Jackson the therapy dog. I am confident she is very well cared for, well fed, making new friends and is very much enjoying this next chapter of her life as part of the Milner House family.
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Review from Karen C (Daughter of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Milner House since August 21. The staff are friendly and very caring. Mum has dementia and she is treated with dignity, and respect and is very well looked after which to us as a family is lovely to see. It is such a hard decision to make putting a loved one into a home but we know that
Mum is in her forever home and is happy. Thank you to all the staff for everything you do.
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Review from Nicky K (Daughter of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Milner House is just marvellous. I am so happy my mum is being cared for there. My mum has dementia and quite high medical needs and the staff at Milner House are just brilliant at looking after her. They know her so well and really do have her best interests at heart. Every day is a busy day there
with quizzes, films, playing cards and doing arts and crafts, which my mum really enjoys. My mum is always fresh and clean with clean clothes on too which is just perfect. I highly recommend Milner House. It’s great!
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Review from J D (Relative of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A quick note to express our thanks in helping and supporting us in the adjustment of our loved one moving into the care home. Started as respite and then with requesting to stay as it made them feel like they were at home.
All staff are supportive of residents, their families and of each other, always
helpful, friendly and polite. Very much an extension of family and cannot express how much they are all appreciated.
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Review from J Q (Daughter of Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted as an emergency for end-of-life care. the nurse made an exception to ensure Mum could be accepted after 18:00 which was really appreciated at a very stressful time. The whole team were professional, informative and kind. The carers were exceptional with the kindness and respect they
showed not only to Mum but as as well at a very difficult time.
Reply from Fiona Madder, Reviews Team at Milner House

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team

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Review from Iris S (Sister of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Right from day one, I have always found the staff very friendly and welcoming.
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Review from Jo W (Sister of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The recent change in the management has made an immediate impact. The lifestyle coordinator has made such a difference, organising many new activities, outings and visitors. He also engages with the residents in a warm and knowledgeable manner, always trying to meet individual needs. There is a totally
new atmosphere, the staff are more attentive and they work very well as a team. Keep up the good work!
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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Milner House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Milner House is calculated as follows: ( (185 Excellents x 5) + (48 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 234 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Milner House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Gary

Gary Nash

Job Title: Home Manager

I started out as a Senior Carer and have worked my way up the ladder.


I joined Care UK in 2018 because I was keen to develop my skills in a forward-thinking organisation that’s committed to delivering superb care, and which supports its colleagues to progress.


What makes this job for me is spending time with residents and seeing them happy and enjoying life. When residents are enjoying the activities there’s a real buzz about the place.

Frequently Asked Questions about Milner House

What types of Care is Milner House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Milner House have?

There are 38 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Milner House?

Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Milner House to the centre of Leatherhead?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milner House to verify any information. View our terms and conditions. Milner House has an Enhanced Service - more info.