Milner House

Thank you Milner House you are doing a fantastic job and it is such a relief to know he is in your care.

Regular activities have improved my mum's mental well-being massively. Care staff are attentive and show genuine care and empathy with residents. Mum says 'nothing is too much trouble for them'. She is often difficult to please so this is a high accolade indeed! A relative staff regularly asks about my well-being which is much appreciated.

The new management team at Milner House have built on the already solid work of the previous team. The staff are doing a wonderful job in handling the increased care my father requires due to his advancing dementia. The support he receives continues to be exemplary. Thank you to all at Milner House!

It's a big decision when a loved one goes into a care home. Milner House staff helped make that a smooth transition. The staff are friendly, and I can say they all do their best for the residents of the home. The events they put on for residents are first-class.

Mum has been at Milner House since August 21. The staff are friendly and very caring. Mum has dementia and she is treated with dignity, and respect and is very well looked after which to us as a family is lovely to see. It is such a hard decision to make putting a loved one into a home but we know that Mum is in her forever home and is happy. Thank you to all the staff for everything you do.

Milner House is just marvellous. I am so happy my mum is being cared for there. My mum has dementia and quite high medical needs and the staff at Milner House are just brilliant at looking after her. They know her so well and really do have her best interests at heart. Every day is a busy day there with quizzes, films, playing cards and doing arts and crafts, which my mum really enjoys. My mum is always fresh and clean with clean clothes on too which is just perfect. I highly recommend Milner House. It’s great!

All staff are supportive of residents, their families and of each other, always helpful, friendly and polite. Very much an extension of family and cannot express how much they are all appreciated.

Mum was admitted as an emergency for end-of-life care. the nurse made an exception to ensure Mum could be accepted after 18:00 which was really appreciated at a very stressful time. The whole team were professional, informative and kind. The carers were exceptional with the kindness and respect they showed not only to Mum but as as well at a very difficult time.

Right from day one, I have always found the staff very friendly and welcoming.

The recent change in the management has made an immediate impact. The lifestyle coordinator has made such a difference, organising many new activities, outings and visitors. He also engages with the residents in a warm and knowledgeable manner, always trying to meet individual needs. There is a totally new atmosphere, the staff are more attentive and they work very well as a team. Keep up the good work!

After a fall in March and a fractured knee, my mum has been in and out of hospital with her dementia deteriorating rapidly! So when my sister and i finally had to admit she could no longer go home it was very difficult for us to choose a 'forever' home for her. Milner was not our first choice as Mum was rejected by our first choice and, as someone who believes things happen for a reason, that definitely could not have been more true Mum. Since she went into Milner she has improved massively. I cannot tell you how quickly she settled (much to our surprise!), her whole mobility etc is improving daily and she is even eating which is another amazing feat! The team at Milton have been absolutely amazing. It is very difficult to single any one person out as everyone I have dealt with have been kind, compassionate and very patient with two daughters who love their mum dearly. They arranged a 'hairdo' for the first time since March and she looked fabulous. What a difference they have made.

My mother moved into Milner House in February of this year she is suffering from dementia. The staff have always been excellent, kind, cheerful, attentive and willing to help. Mum was highly independent which in itself created problems at the start with her not wanting to leave her room apart from other things, slowly, slowly they have got her out of herself and now she is willing to go to the lounge all day which is good. Hopefully with the weather improving she will go outside when possible. The staff from management downwards have always been willing to talk and help which is wonderful to see and also willing to sort out any issues which come along. All in all I feel happy that Mum is there and can go about my life knowing that she is being looked after properly and thoughtfully. Thanks to all at Milner House and long may it last.

Thank you for everything you did, and to the greater audience, I could not recommend a much better caring environment. Thank you.

Sadly, this year we had to make a decision to put my 97-year-old father into Milner House for his own safety and our peace of mind. Thankfully, after his isolation, I was able to visit him. The home was very welcoming from management all the way down to care assistance, even the maintenance man helped very obligingly. It was very relaxed, comforting, and above all, very caring. Seeing my dad smile again put me in a very happy and relaxed place, somewhere I've not been for a while. When I visited him this week, with my husband, who had not seen him for three months, he recognised him and remember his name and told my husband he was very happy and being well cared for. The home itself is very inviting and very clean, very calm and has a relaxed atmosphere. On meeting other residents, you could tell how well looked after they were. All rooms are homely, comfortable, clean and personal. Milner care, keep up the good work; your reputation goes before you, above all, from myself and families. Thank you for caring for my dad so well.

My dad has been in Milner House for 2/3 years. He has always been very well looked after. The staff are lovely and nothing ever seems too much trouble for them. Dad seems content being in the home. It is a comfort to me and my sister that Dad is safe and well cared for.

Milner House and their staff were imperative to my mothers recovery, whilst she was only there for 4 weeks, the transformation was outstanding. She has been suffering from mental health issues for the past 12 months, in and out of hospitals, under carer assistant and the like.

Whilst trying to run down the corridor on arrival and spending the 1st week glued to her room, the staff, their care and encouragement coaxed her out, improved her appetite and her general self-respect. In the latter 2 weeks the turnaround was amazing, and for the immediate Mum has regained the person she was (god help us).

On leaving Mum said, I cannot believe that I was aghast to have been moved here and sadly leave but with such happy memories. I cannot thank the staff at Milner House enough for their care, professionalism, accountability and ongoing commitment to their patients at all times and Mum is a testament to that.

Keep up the amazing work!

Milner House is an excellent, well run care home with friendly and courteous staff. The rooms are spacious and clean. The activities are excellent. Feel it is good value for money, and overall, an excellent, lovely home.

Mum has only been at Milner House a couple of months, having transferred from a dementia care home that wasn’t meeting her requirements! When Mum arrived at Milner House she had deteriorated and was quite poorly. The nursing and care staff have been so wonderful with Mum, treating her with such respect and dignity. In such a short time she has already improved and can now be moved around in a special chair so that she can join in and socialise with the other residents.

The staff and management are all genuinely interested in each individual and are extremely kind and caring. They are so gentle and patient with Mum. This also radiates out to visitors – from the moment you enter the home you feel welcome and part of a family.

We are so pleased that Mum is at Milner House. We can sleep at night now and not worry as we know Mum is in her forever home and receiving the best of care. I hope Milner House is still around when it’s my turn!

Mum has been a resident at Milner House for nearly 2 years. The care given to Mum, and the environment in which it is given, is very good and I am confident she is better looked after in all respects than would be the case if she were still at home. The regular updates via Facebook of the activities residents are encouraged to become involved in, are much welcomed; and it’s good to see so many joining in, and enjoying what they are participating in to the best of their individual abilities. The staff are friendly and happy to help visitors and residents alike and are kind and patient with residents. Is it perfect? No, but nowhere is. Would I recommend it as a safe, caring and encouraging place for residents? Absolutely! The smile often seen on Mum’s face during interactions with staff is the best endorsement of Milner House being a good place to be if residential/nursing care outside a person’s own home is needed.

Thank you to all the amazing staff.