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Milner House

Ermyn Way, Leatherhead, Surrey KT22 8TX
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Super caring staff. Just lovely to be aroundJ P(Daughter of Resident/Service User)
Milner House, Leatherhead
Milner House, Leatherhead
Milner House, Leatherhead

Set in an impressive Victorian Mansion, Milner House is a spectacular care home in the leafy suburb of Leatherhead, Surrey.

The home, which provides expert residential, nursing and dementia care, retains most of its original features but has been tastefully renovated into a comfortable and practical care home. It offers a spacious environment with generous sized rooms, where residents have a choice of communal and quiet lounges, as well as mature...  

Care Provided by Milner House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,699From £1,911
Residential Dementia CareFrom £1,794From £2,018
Nursing CareFrom £1,964From £2,209
Nursing Dementia CareFrom £2,059From £2,316
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house bistro dining room
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Milner House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Chanuka Kaluthanthri Patabendi(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (37)

Milner House Reviews (52)

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9.8

Milner House has a Review Score of 9.8 (9.779) out of 10, based on 18 reviews in the last 2 years. Over all time Milner House has 52 reviews.

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Review from D J (Son of Resident) published on 8 March 2024 Submitted via Website
Overall Experience

The new management team at Milner House have built on the already solid work of the previous team. The staff are doing a wonderful job in handling the increased care my father requires due to his advancing dementia. The support he receives continues to be exemplary. Thank you to all at Milner House!

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Review from Ian R (Son of Resident) published on 1 March 2024 Submitted via Website
Overall Experience

It's a big decision when a loved one goes into a care home. Milner House staff helped make that a smooth transition. The staff are friendly, and I can say they all do their best for the residents of the home. The events they put on for residents are first-class.

Reply from Fiona Madder, Reviews Team at Milner House
Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

If you would like to provide us with any further specific feedback, please use the form on...  

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Review from Karen C (Daughter of Resident) published on 29 February 2024 Submitted via Website
Overall Experience

Mum has been at Milner House since August 21. The staff are friendly and very caring. Mum has dementia and she is treated with dignity, and respect and is very well looked after which to us as a family is lovely to see. It is such a hard decision to make putting a loved one into a home but we know that Mum is in her forever home and is happy. Thank you to all the staff for everything you do.

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Review from Nicky K (Daughter of Resident) published on 28 February 2024 Submitted via Website
Overall Experience

Milner House is just marvellous. I am so happy my mum is being cared for there. My mum has dementia and quite high medical needs and the staff at Milner House are just brilliant at looking after her. They know her so well and really do have her best interests at heart. Every day is a busy day there with quizzes, films, playing cards and doing arts and crafts, which my mum really enjoys. My mum is always fresh and clean with clean clothes on too which is just perfect. I highly recommend Milner House. It’s great!

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Review from J D (Relative of Resident) published on 28 February 2024 Submitted via Website
Overall Experience
A quick note to express our thanks in helping and supporting us in the adjustment of our loved one moving into the care home. Started as respite and then with requesting to stay as it made them feel like they were at home.

All staff are supportive of residents, their families and of each other, always helpful, friendly and polite. Very much an extension of family and cannot express how much they are all appreciated.

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Review from J Q (Daughter of Resident) published on 23 February 2024 Submitted via Postal Card
Overall Experience

Mum was admitted as an emergency for end-of-life care. the nurse made an exception to ensure Mum could be accepted after 18:00 which was really appreciated at a very stressful time. The whole team were professional, informative and kind. The carers were exceptional with the kindness and respect they showed not only to Mum but as as well at a very difficult time.

Reply from Fiona Madder, Reviews Team at Milner House
Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.

Many thanks, the Care UK team

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Review from Iris S (Sister of Resident) published on 4 January 2024 Submitted via Postal Card
Overall Experience

Right from day one, I have always found the staff very friendly and welcoming.

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Review from Jo W (Sister of Resident) published on 20 December 2023 Submitted via Postal Card
Overall Experience

The recent change in the management has made an immediate impact. The lifestyle coordinator has made such a difference, organising many new activities, outings and visitors. He also engages with the residents in a warm and knowledgeable manner, always trying to meet individual needs. There is a totally new atmosphere, the staff are more attentive and they work very well as a team. Keep up the good work!

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Review from Julie S (Daughter of Resident) published on 24 August 2022 Submitted via Website
Overall Experience

After a fall in March and a fractured knee, my mum has been in and out of hospital with her dementia deteriorating rapidly! So when my sister and i finally had to admit she could no longer go home it was very difficult for us to choose a 'forever' home for her. Milner was not our first choice as Mum was rejected by our first choice and, as someone who believes things happen for a reason, that definitely could not have been more true Mum. Since she went into Milner she has improved massively. I cannot tell you how quickly she settled (much to our surprise!), her whole mobility etc is improving daily and she is even eating which is another amazing feat! The team at Milton have been absolutely amazing. It is very difficult to single any one person out as everyone I have dealt with have been kind, compassionate and very patient with two daughters who love their mum dearly. They arranged a 'hairdo' for the first time since March and she looked fabulous. What a difference they have made.

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Review from Christopher D (Son of Resident) published on 6 June 2022 Submitted via Website
Overall Experience

My mother moved into Milner House in February of this year she is suffering from dementia. The staff have always been excellent, kind, cheerful, attentive and willing to help. Mum was highly independent which in itself created problems at the start with her not wanting to leave her room apart from other things, slowly, slowly they have got her out of herself and now she is willing to go to the lounge all day which is good. Hopefully with the weather improving she will go outside when possible. The staff from management downwards have always been willing to talk and help which is wonderful to see and also willing to sort out any issues which come along. All in all I feel happy that Mum is there and can go about my life knowing that she is being looked after properly and thoughtfully. Thanks to all at Milner House and long may it last.

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Review from Trevor L (Son of Resident) published on 24 March 2022 Submitted via Website
Overall Experience
Very sadly my dear mum passed away in early January after being a resident at Milner House for just over three years. It seems appropriate to publicly thank the whole team for their dedication, thoughtfulness and for the wonderful care bestowed upon Mum in her whole time as a resident. Also, for their tireless efforts to make Mum as happy as could be. Fortunately, Mum was able to show appreciation in the only way she knew - a whopping great smile.
The family's appreciation is, of course, enormous, particularly with the sensitive and dignified way in which her final days were managed. We will be forever grateful for the peaceful passing and are in no doubt the staff wholly played their part.

Thank you for everything you did, and to the greater audience, I could not recommend a much better caring environment. Thank you.

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Review from Christine E (Daughter of Resident) published on 5 January 2022 Submitted via Postal Card
Overall Experience

Sadly, this year we had to make a decision to put my 97-year-old father into Milner House for his own safety and our peace of mind. Thankfully, after his isolation, I was able to visit him. The home was very welcoming from management all the way down to care assistance, even the maintenance man helped very obligingly. It was very relaxed, comforting, and above all, very caring. Seeing my dad smile again put me in a very happy and relaxed place, somewhere I've not been for a while. When I visited him this week, with my husband, who had not seen him for three months, he recognised him and remember his name and told my husband he was very happy and being well cared for. The home itself is very inviting and very clean, very calm and has a relaxed atmosphere. On meeting other residents, you could tell how well looked after they were. All rooms are homely, comfortable, clean and personal. Milner care, keep up the good work; your reputation goes before you, above all, from myself and families. Thank you for caring for my dad so well.

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Review from Jenny B (Daughter of Resident) published on 23 November 2021 Submitted via Website
Overall Experience

My dad has been in Milner House for 2/3 years. He has always been very well looked after. The staff are lovely and nothing ever seems too much trouble for them. Dad seems content being in the home. It is a comfort to me and my sister that Dad is safe and well cared for.

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Review from Chloe S (Respite Resident) published on 8 November 2021 Submitted via Website
Overall Experience

Milner House and their staff were imperative to my mothers recovery, whilst she was only there for 4 weeks, the transformation was outstanding. She has been suffering from mental health issues for the past 12 months, in and out of hospitals, under carer assistant and the like.

Whilst trying to run down the corridor on arrival and spending the 1st week glued to her room, the staff, their care and encouragement coaxed her out, improved her appetite and her general self-respect. In the latter 2 weeks the turnaround was amazing, and for the immediate Mum has regained the person she was (god help us).

On leaving Mum said, I cannot believe that I was aghast to have been moved here and sadly leave but with such happy memories. I cannot thank the staff at Milner House enough for their care, professionalism, accountability and ongoing commitment to their patients at all times and Mum is a testament to that.

Keep up the amazing work!

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Review from Fiona P (Daughter of Resident) published on 8 October 2021 Submitted via Postal Card
Overall Experience

Milner House is an excellent, well run care home with friendly and courteous staff. The rooms are spacious and clean. The activities are excellent. Feel it is good value for money, and overall, an excellent, lovely home.

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Review from Sarah R (Daughter of Resident) published on 21 September 2021 Submitted via Website
Overall Experience

Mum has only been at Milner House a couple of months, having transferred from a dementia care home that wasn’t meeting her requirements! When Mum arrived at Milner House she had deteriorated and was quite poorly. The nursing and care staff have been so wonderful with Mum, treating her with such respect and dignity. In such a short time she has already improved and can now be moved around in a special chair so that she can join in and socialise with the other residents.

The staff and management are all genuinely interested in each individual and are extremely kind and caring. They are so gentle and patient with Mum. This also radiates out to visitors – from the moment you enter the home you feel welcome and part of a family.

We are so pleased that Mum is at Milner House. We can sleep at night now and not worry as we know Mum is in her forever home and receiving the best of care. I hope Milner House is still around when it’s my turn!

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Review from Sue H (Daughter of Resident) published on 13 September 2021 Submitted via Website
Overall Experience

Mum has been a resident at Milner House for nearly 2 years. The care given to Mum, and the environment in which it is given, is very good and I am confident she is better looked after in all respects than would be the case if she were still at home. The regular updates via Facebook of the activities residents are encouraged to become involved in, are much welcomed; and it’s good to see so many joining in, and enjoying what they are participating in to the best of their individual abilities. The staff are friendly and happy to help visitors and residents alike and are kind and patient with residents. Is it perfect? No, but nowhere is. Would I recommend it as a safe, caring and encouraging place for residents? Absolutely! The smile often seen on Mum’s face during interactions with staff is the best endorsement of Milner House being a good place to be if residential/nursing care outside a person’s own home is needed.

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Review from Sarah H (Daughter of Resident) published on 5 December 2020 Submitted via Website
Overall Experience
My mum was a resident at Milner House for just under 6 weeks before she passed away. She had been transferred from a nursing home in a different area and by the time she arrived she was already very poorly. Within days of arriving at Milner House, she commented that "she was finally in a care home that cares". For me this sums up the care she received. The care was holistic and person centred and her end of life planning was managed in a sensitive manner. My mum was treated as an individual and staff were interested in her as a person and what she liked. There was a real attention to detail and even the chef took time to ask her what food she liked. Staff on all levels were friendly and approachable and the management team listened to both my mum and the family about how her needs could best be met. Covid risk was managed well with the management team being as flexible as was safely possible to allow us to see my mum within the last few weeks of her life.

Thank you to all the amazing staff.

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Review from Carol G (Friend of Resident) published on 7 October 2020 Submitted via Website
Overall Experience
Thank you to everyone who made it possible for two friends to visit a frail friend of many years (all precautions in place) to keep everyone safe in these difficult times.

You gave my mum the opportunity to say goodbye to her valued friend of many years in a dignified and caring way.

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Review from James S (Son of Resident) published on 7 August 2020 Submitted via Website
Overall Experience
We are so pleased that our mother is at Milner House. She is happy and safe, very well cared for, and has definitely been improving slightly with time. We are so grateful to the wonderful team who are always cheerful and caring and doing so much for all the residents. The atmosphere there is great and the place is lovely.
We are super impressed with all the staff, but we're especially grateful to one in particular, who has been a pillar of strength and patience and, like all the team, is always so kind and pleasant to talk to. Nothing ever seems to be too much trouble.

It's a great place, fantastically well run and we just count our lucky stars that we found it.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Milner House.

Awards / Recognitions (119)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Meet the Team (1)

Chanuka Kaluthanthri Patabendi
Chanuka Kaluthanthri PatabendiJob Title:Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.

This is a lovely, friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milner House to verify any information. View our terms and conditions. Milner House has an Enhanced Service -more info.