
Super caring staff. Just lovely to be aroundJ P(Daughter of Resident/Service User)



Super caring staff. Just lovely to be aroundJ P(Daughter of Resident/Service User)



Set in an impressive Victorian Mansion, Milner House is a spectacular care home in the leafy suburb of Leatherhead, Surrey.
The home, which provides expert residential, nursing and dementia care, retains most of its original features but has been tastefully renovated into a comfortable and practical care home. It offers a spacious environment with generous sized rooms, where residents have a choice of communal and quiet lounges, as well as mature...
Care Provided by Milner House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house bistro dining room
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Milner House for full pricing details and T&Cs.
Contact Milner House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Chanuka Kaluthanthri Patabendi(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (37)
Milner House Reviews (52)
Milner House has a Review Score of 9.8 (9.779) out of 10, based on 18 reviews in the last 2 years.
Over all time Milner House has 52 reviews.
The new management team at Milner House have built on the already solid work of the previous team. The staff are doing a wonderful job in handling the increased care my father requires due to his advancing dementia. The support he receives continues to be exemplary. Thank you to all at Milner House!
It's a big decision when a loved one goes into a care home. Milner House staff helped make that a smooth transition. The staff are friendly, and I can say they all do their best for the residents of the home. The events they put on for residents are first-class.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us with any further specific feedback, please use the form on...
Mum has been at Milner House since August 21. The staff are friendly and very caring. Mum has dementia and she is treated with dignity, and respect and is very well looked after which to us as a family is lovely to see. It is such a hard decision to make putting a loved one into a home but we know that Mum is in her forever home and is happy. Thank you to all the staff for everything you do.
Milner House is just marvellous. I am so happy my mum is being cared for there. My mum has dementia and quite high medical needs and the staff at Milner House are just brilliant at looking after her. They know her so well and really do have her best interests at heart. Every day is a busy day there with quizzes, films, playing cards and doing arts and crafts, which my mum really enjoys. My mum is always fresh and clean with clean clothes on too which is just perfect. I highly recommend Milner House. It’s great!
All staff are supportive of residents, their families and of each other, always helpful, friendly and polite. Very much an extension of family and cannot express how much they are all appreciated.
Mum was admitted as an emergency for end-of-life care. the nurse made an exception to ensure Mum could be accepted after 18:00 which was really appreciated at a very stressful time. The whole team were professional, informative and kind. The carers were exceptional with the kindness and respect they showed not only to Mum but as as well at a very difficult time.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team
Right from day one, I have always found the staff very friendly and welcoming.
The recent change in the management has made an immediate impact. The lifestyle coordinator has made such a difference, organising many new activities, outings and visitors. He also engages with the residents in a warm and knowledgeable manner, always trying to meet individual needs. There is a totally new atmosphere, the staff are more attentive and they work very well as a team. Keep up the good work!
After a fall in March and a fractured knee, my mum has been in and out of hospital with her dementia deteriorating rapidly! So when my sister and i finally had to admit she could no longer go home it was very difficult for us to choose a 'forever' home for her. Milner was not our first choice as Mum was rejected by our first choice and, as someone who believes things happen for a reason, that definitely could not have been more true Mum. Since she went into Milner she has improved massively. I cannot tell you how quickly she settled (much to our surprise!), her whole mobility etc is improving daily and she is even eating which is another amazing feat! The team at Milton have been absolutely amazing. It is very difficult to single any one person out as everyone I have dealt with have been kind, compassionate and very patient with two daughters who love their mum dearly. They arranged a 'hairdo' for the first time since March and she looked fabulous. What a difference they have made.
My mother moved into Milner House in February of this year she is suffering from dementia. The staff have always been excellent, kind, cheerful, attentive and willing to help. Mum was highly independent which in itself created problems at the start with her not wanting to leave her room apart from other things, slowly, slowly they have got her out of herself and now she is willing to go to the lounge all day which is good. Hopefully with the weather improving she will go outside when possible. The staff from management downwards have always been willing to talk and help which is wonderful to see and also willing to sort out any issues which come along. All in all I feel happy that Mum is there and can go about my life knowing that she is being looked after properly and thoughtfully. Thanks to all at Milner House and long may it last.
The family's appreciation is, of course, enormous, particularly with the sensitive and dignified way in which her final days were managed. We will be forever grateful for the peaceful passing and are in no doubt the staff wholly played their part.
Thank you for everything you did, and to the greater audience, I could not recommend a much better caring environment. Thank you.
Sadly, this year we had to make a decision to put my 97-year-old father into Milner House for his own safety and our peace of mind. Thankfully, after his isolation, I was able to visit him. The home was very welcoming from management all the way down to care assistance, even the maintenance man helped very obligingly. It was very relaxed, comforting, and above all, very caring. Seeing my dad smile again put me in a very happy and relaxed place, somewhere I've not been for a while. When I visited him this week, with my husband, who had not seen him for three months, he recognised him and remember his name and told my husband he was very happy and being well cared for. The home itself is very inviting and very clean, very calm and has a relaxed atmosphere. On meeting other residents, you could tell how well looked after they were. All rooms are homely, comfortable, clean and personal. Milner care, keep up the good work; your reputation goes before you, above all, from myself and families. Thank you for caring for my dad so well.
My dad has been in Milner House for 2/3 years. He has always been very well looked after. The staff are lovely and nothing ever seems too much trouble for them. Dad seems content being in the home. It is a comfort to me and my sister that Dad is safe and well cared for.
Milner House and their staff were imperative to my mothers recovery, whilst she was only there for 4 weeks, the transformation was outstanding. She has been suffering from mental health issues for the past 12 months, in and out of hospitals, under carer assistant and the like.
Whilst trying to run down the corridor on arrival and spending the 1st week glued to her room, the staff, their care and encouragement coaxed her out, improved her appetite and her general self-respect. In the latter 2 weeks the turnaround was amazing, and for the immediate Mum has regained the person she was (god help us).
On leaving Mum said, I cannot believe that I was aghast to have been moved here and sadly leave but with such happy memories. I cannot thank the staff at Milner House enough for their care, professionalism, accountability and ongoing commitment to their patients at all times and Mum is a testament to that.
Keep up the amazing work!
Milner House is an excellent, well run care home with friendly and courteous staff. The rooms are spacious and clean. The activities are excellent. Feel it is good value for money, and overall, an excellent, lovely home.
Mum has only been at Milner House a couple of months, having transferred from a dementia care home that wasn’t meeting her requirements! When Mum arrived at Milner House she had deteriorated and was quite poorly. The nursing and care staff have been so wonderful with Mum, treating her with such respect and dignity. In such a short time she has already improved and can now be moved around in a special chair so that she can join in and socialise with the other residents.
The staff and management are all genuinely interested in each individual and are extremely kind and caring. They are so gentle and patient with Mum. This also radiates out to visitors – from the moment you enter the home you feel welcome and part of a family.
We are so pleased that Mum is at Milner House. We can sleep at night now and not worry as we know Mum is in her forever home and receiving the best of care. I hope Milner House is still around when it’s my turn!
Mum has been a resident at Milner House for nearly 2 years. The care given to Mum, and the environment in which it is given, is very good and I am confident she is better looked after in all respects than would be the case if she were still at home. The regular updates via Facebook of the activities residents are encouraged to become involved in, are much welcomed; and it’s good to see so many joining in, and enjoying what they are participating in to the best of their individual abilities. The staff are friendly and happy to help visitors and residents alike and are kind and patient with residents. Is it perfect? No, but nowhere is. Would I recommend it as a safe, caring and encouraging place for residents? Absolutely! The smile often seen on Mum’s face during interactions with staff is the best endorsement of Milner House being a good place to be if residential/nursing care outside a person’s own home is needed.
Thank you to all the amazing staff.
You gave my mum the opportunity to say goodbye to her valued friend of many years in a dignified and caring way.
We are super impressed with all the staff, but we're especially grateful to one in particular, who has been a pillar of strength and patience and, like all the team, is always so kind and pleasant to talk to. Nothing ever seems to be too much trouble.
It's a great place, fantastically well run and we just count our lucky stars that we found it.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Milner House.
Meet the Team (1)

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.
This is a lovely, friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milner House to verify any information. View our terms and conditions. Milner House has an Enhanced Service -more info.