
Super caring staff. Just lovely to be aroundJ P(Daughter of Resident/Service User)



Super caring staff. Just lovely to be aroundJ P(Daughter of Resident/Service User)



Set in an impressive Victorian Mansion, Milner House is a spectacular care home in the leafy suburb of Leatherhead, Surrey.
The home, which provides expert residential, nursing and dementia care, retains most of its original features but has been tastefully renovated into a comfortable and practical care home. It offers a spacious environment with generous sized rooms, where residents have a choice of communal and quiet lounges, as well as mature...
Care Provided by Milner House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house bistro dining room
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Milner House for full pricing details and T&Cs.
Contact Milner House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Chanuka Kaluthanthri Patabendi(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (37)
Milner House Reviews (52)
Milner House has a Review Score of 9.8 (9.779) out of 10, based on 18 reviews in the last 2 years.
Over all time Milner House has 52 reviews.
Excellent staff and management. Friendly atmosphere, lovely environment. I am completely confident that my mother is in the ideal place. Handling of coronavirus has been perfect, quick to respond to the needs, and adaptable where appropriate.
All the residents are kept entertained and lots of activities to join in with.
On several occasions, the resident has not been washed or dressed until the afternoon, even though staff visited during the morning. Quality of food has diminished over the past few months and on a lot of occasions items on the menu have not been available. The food is also quite cold. Seems to be very short-staffed and available staff members are so busy they do not seem to have time to spend with the residents on a regular basis. Communication between staff and residents not forthcoming.
Thank you for your review. I understand you have now spoken to the home manager regarding your points above and that he has been able to clarify and allay your concerns. At Milner House, respecting resident’s wishes is paramount, and if an individual for whatever reason, wants to relax for longer...
I have been a resident for only two months. Nobody wants to be in a home but I find this one is very good. Everyone treats me with respect and I feel under no pressure to finally make up my mind to stay or not. All the staff seem relaxed. They are always willing to listen and help you where they can. Everyone here seems to want you to feel settled and comfortable. The manager is friendly and approachable and if you ask questions you'll get a straight answer. I have a few reservations about the consistency of the care staff but the management seems well aware of any problems and tries hard to recruit more staff for the house. The rooms are nice and the food is OK - everyone tends to leave you in peace but staff are readily available.
Milner House Care Home provided wonderful care for my uncle for his one-year duration. The facilities and staff were very good and management was great as well. The staff were exceptional in the final days of my uncle's life, making him feel comfortable and respecting his dignity. A big thank you to all the staff for looking after my uncle in the last year of his life.
My mother has been a resident at Milner House for a number of years and the care that she receives is truly excellent. She is treated with real respect and able to maintain real dignity.
Having moved my dear friend from a previous home where she was bedbound for 2 1/2 years, as decided by them, due to her disablement through ataxia of the cerebellum, she is now enjoying a much better life at Milner House. Thanks to the manager and staff, she is able to be hoisted into a specially designed chair allowing her to be part of 'the family' at Milner House, enjoying all aspects of life there, even days in the garden during lovely sunny days, being included has been a complete reversal during those 2 1/2 years being bedbound. Seeing such a change in her has been so rewarding, thanks to the compassion at Milner House - they care about people.
After viewing several care homes for my friend to move her from a home she was in to be nearer to home, I could not be more happy that I decided on Milner House. She is so well looked after in all aspects of her care. She is included in all activities when possible. The entire staff are very caring and compassionate.
Excellent care home. Caring, friendly staff and well managed. Management extremely kind and helpful. Lovely care home, clean, good food and sympathetic to all residents needs. Friendly and helpful atmosphere with good nursing care. Good facilities throughout for nursing and residential. Very impressed.
Milner House has been through a period of change recently and the outcome is a positive and very happy environment. Residents, carers, managers, relatives and visitors all appear content and confident with the new arrangements. Although the changes appeared daunting to begin with the new management team have carried them through with a quiet steadfastness and have created an atmosphere of trust and respect.
Medication and care seem to be carried out well, though food isn't great (says dad). No institutional food is, though. An exception is Christmas day which is of a high standard. As a Christian, I am pleased to see there's a monthly Communion, which I try to attend. Dad tells me that night time attendance is good if he needs anything.
I am particularly impressed with the building and gardens - a pleasant view from dad's window. There is a large lawn which can be used for summer events. I believe the building has an interesting history to study.
There is a monthly timetable/magazine which dad has enjoyed writing for.
Overall we are very happy with dad's situation.
My mother received palliative care at Milner House for four weeks. I found the nursing staff and carers to be compassionate and treated her with dignity and kindness at all times. I would happily recommend this nursing home to others.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Milner House.
Meet the Team (1)

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.
This is a lovely, friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milner House to verify any information. View our terms and conditions. Milner House has an Enhanced Service -more info.