Milner House

Ermyn Way, Leatherhead KT22 8TX
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9.8 44 Reviews
  • Milner House, Leatherhead
Milner House is a spectacular care home set in a Victorian mansion in the leafy suburb of Leatherhead, Surrey.

The home, which provides expert residential, nursing and dementia care, retains most of its original features but has been tastefully renovated into a comfortable and practical care home. It offers a spacious environment where residents have a choice of communal and quiet lounges, as well as mature gardens and scenic views that are fully wheelchair accessible.

The friendly and welcoming lifestyle team arranges a varied daily activities programme as well as welcoming the local community for special events, with everything from summer fetes to hobbies and group activities, like film screenings and flower arranging.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1602
  • Self-Funded Residential Dementia Care: from £1692
  • Self-Funded Nursing Care: from £1842
  • Self-Funded Nursing Dementia Care: from £1932
  • RESPITE Self-Funded Residential Care: from £1812
  • RESPITE Self-Funded Residential Dementia Care: from £1902
  • RESPITE Self-Funded Nursing Care: from £2052
  • RESPITE Self-Funded Nursing Dementia Care: from £2142

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house bistro dining room
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Milner House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Gary Nash (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (37)

Milner House Reviews (44)

9.8

Milner House has a Review Score of 9.8 (9.786) out of 10, based on 20 reviews in the last 2 years.
Over all time Milner House has 44 reviews.

Overall Experience
  • 38
  • 4
  • 2
  • 0
  • 0
Date Published
  • 44
  • 5
  • 9
  • 20
  • 24
Reviewer Connection to Milner House
  • 19
  • 10
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 41-44
Review from Iris H H (Friend of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care home. Caring, friendly staff and well managed. Management extremely kind and helpful. Lovely care home, clean, good food and sympathetic to all residents needs. Friendly and helpful atmosphere with good nursing care. Good facilities throughout for nursing and residential. Very impressed.
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Review from Carol O (Daughter of Resident) published on 20 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Milner House has been through a period of change recently and the outcome is a positive and very happy environment. Residents, carers, managers, relatives and visitors all appear content and confident with the new arrangements. Although the changes appeared daunting to begin with the new management
team have carried them through with a quiet steadfastness and have created an atmosphere of trust and respect.
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Review from David (Son of Resident) published on 7 August 2015 Submitted via Website • Report
Overall Experience 3.0 out of 5
My father has been a resident of Milner House for three years now, and has always been comfortable and content. Being male has its problems as most residents are female, but he has found residents to talk to and play games with. The entertainment program varies from quite good to very good - especially
outside entertainers. Dad has just been part of a day outing to Littlehampton which he most enjoyed. Sadly these outings are rare, but probably due to cost and complexity.
Medication and care seem to be carried out well, though food isn't great (says dad). No institutional food is, though. An exception is Christmas day which is of a high standard. As a Christian, I am pleased to see there's a monthly Communion, which I try to attend. Dad tells me that night time attendance is good if he needs anything.
I am particularly impressed with the building and gardens - a pleasant view from dad's window. There is a large lawn which can be used for summer events. I believe the building has an interesting history to study.
There is a monthly timetable/magazine which dad has enjoyed writing for.
Overall we are very happy with dad's situation.
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Review from Rosemary T (Daughter of Resident) published on 20 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received palliative care at Milner House for four weeks. I found the nursing staff and carers to be compassionate and treated her with dignity and kindness at all times. I would happily recommend this nursing home to others.
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  • Treated with Dignity
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  • Value for Money
Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Milner House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Milner House is calculated as follows: ( (185 Excellents x 5) + (48 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 234 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Milner House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Gary

Gary Nash

Job Title: Home Manager

I started out as a Senior Carer and have worked my way up the ladder.


I joined Care UK in 2018 because I was keen to develop my skills in a forward-thinking organisation that’s committed to delivering superb care, and which supports its colleagues to progress.


What makes this job for me is spending time with residents and seeing them happy and enjoying life. When residents are enjoying the activities there’s a real buzz about the place.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milner House to verify any information. View our terms and conditions. Milner House has an Enhanced Service - more info.