Submit a Review for Aurem Care (The Red House)
43 Skinners Lane, Ashtead, KT21 2NN
View Full Details of Aurem Care (The Red House)Latest Reviews for Aurem Care (The Red House)
27 May 2025
My mother is receiving respite care at The Red House Ashtead, after 8 weeks in hospital. The management team are efficient with flexibility and understanding. The nursing team are extremely professional regarding doctor visits, physio appts and medication. The care team are friendly and attentive. The catering team provides delicious meals, cakes and there is a daily selection to choose from. The garden is beautifully landscaped. The interiors are clean and comfortable. The Red House is excellently managed, with every team member working extremely hard to the highest of standards. My mothers health and wellbeing has improved with your care. Many thanks.
16 May 2025
This is a very comfortable home and my mother is well cared for. My mother has seen the nurses caring for difficult residents with patience and care. The home provides services like hairdressing, nails, hand and foot massages. They have a full holistic approach. It does not feel like a care home and we are like a family. I am in my 90s and am having a wonderful time.
28 January 2025
All staff are extremely friendly, helpful and caring. Food is excellent (I have had lunch there with my father several times). Staff made a huge effort to enable us to take my father to the Remembrance Day Cenotaph march past. Any medical or dental issues are sorted very competently by their staff, always keeping us well informed. I am not surprised that they have an outstanding rating.
28 January 2025
My father in law has been with you for 4 years now, he seems very happy and content. He feels comfortable inviting people to visit him, know they will be welcomed and often offered tea and biscuits. He is treated with respect and dignity, there always seems a lot of staff around who are attentive to the resident'd needs. The food is good with lots of choice. The Red House are very good at keep us informed if there are any changes in his health or dental needs.
28 January 2025
Mum has a reluctance to eat. The staff all do a very good job trying to persuade her to have something, trying different techniques. It is just unfortunate that mum can be rather stubborn and decide not to have anything.
09 January 2025
It is easy to write a review for The Red House because it really is an outstanding establishment. It is well run and managed and the care given to the residents is truly amazing. The staff work tirelessly to ensure that residents have excellent quality care. They have patience, kindness and warmth which is felt on entering the home. I am a regular visitor and my aunt enjoys a good quality of life with daily activities planned to meet individual needs. Mealtimes are a joy for her with menu choices and excellent provision. Outstanding care home.
06 January 2025
My mother is unwell this week due to a long-term medical condition and is receiving excellent care from the staff at The Red House. We are kept informed of every change to her condition, staff make time to update us on every visit, and Mum is being treated with dignity and respect. She is calm, well-fed and is being made as comfortable as possible. Thanks to all involved.
18 June 2024
The Red House was my mother's home for nearly 2 years. She had Alzheimer's and died last month. My family and I spent a lot of time at the home and were able to intimately see how wonderful the home truly is. The staff are motivated and professional. Each resident is treated and known as an individual. Their care is thoughtfully tailored to their needs. They are part of a family. This is an ethos set by the manager and carried through with kindness and smiles by everyone. As a relative, I also felt looked after and considered. Staff are continually kept up to date with appropriate care practices and records are well kept and available. Safety is paramount. The chefs are fabulous. They take care to know the favourites and diet of each person and will go to great lengths to provide enjoyable nutritious food, especially for those less keen to eat. Staff always take care to have a chat, give a smile, hold a hand, sing a song or have a dance with a resident. I cannot recommend it enough.
28 March 2024
I have been in this care home since 01.02.2022, the care I have received has been excellent from management and all members of staff, with help at anytime - day and night.
21 March 2024
We are very pleased with the care that our mother is receiving at The Red House. In particular, we have been impressed by the ratio of staff to residents, which means that no one is left unattended and every one is carefully managed to meet their varying needs. The atmosphere is always welcoming - staff are friendly and helpful and as relatives, we are encouraged to visit at any time. Great care is taken with the daily menus, with plenty of variety, and individual preferences are always catered for too. Overall we feel relieved and thankful that our mother can be cared for at The Red House.
21 March 2024
Carers are lovely and all of them go the extra mile. The kitchen staff works hard to provide lovely food and are friendly to all residents when they come into the lounge. A lot of activities both indoors/garden excellent. Day-to-day care, staff are all happy.
21 March 2024
I decided to transfer into a care home and I did not like living on my own in an empty house so I could leave at any time but I find the care and attention received outweighs anything I could provide for myself. The staff are very caring and helpful and willing to assist wherever needed. The food is very good and plentiful. Need I say more?
21 March 2022
Following a fall that resulted in a fractured pelvis, I realised that on leaving the hospital, I would be unable to return home for some time. As, two years ago, my husband spent the last seven months of his life in this home and knowing how well he had been cared for, I had no hesitation in seeking a room here. It is a relatively small home (26-room), and all the residents are known personally by the excellent staff and are considered to be part of The Red House family.
20 February 2022
Thank you to all the staff at the Red House for going above and beyond to ensure my mum was comfortable in her last few months. The team were always friendly and helpful, making my mum's happiness and comfort their priority.
25 January 2022
The Red House brought me peace of mind almost immediately. The staff are wonderful, so kind and caring and the residents are beautifully looked after. My mum is so happy and always telling me how lovely the staff are. I cannot thank them enough for all they have done for us.
25 January 2022
Mum has been treated with such kindness and care by all the staff at The Red House and says that she loves it there. This gives us such peace of mind, knowing that she is safe, cared for and happy. We cannot thank the staff enough.
30 November 2021
The care and support Mum has received since moving into the Red House in late July 2021, has been superb. She is treated with the utmost consideration by all the hardworking and considerate team, who understand and show respect for the differing needs of The Red House residents. The choice and quality of the meals provided are virtually restaurant standard and the variety of organised activities is very good indeed.
22 July 2021
I think the place is excellent. I have no complaints, whatsoever. I am well looked after by the staff. They are all very good to me. It seems I shall be spending a fair time here, but I am quite happy to carry on.
30 June 2021
My wife is very well looked after and is well turned out. The staff are most friendly and helpful.
14 June 2021
My husband has been living at The Red House for two years, he has been well supported and cared for. The staff are very friendly, kind, thoughtful and the home has a good atmosphere. The food is very good, there is a lovely garden to enjoy, varied activities and entertainment. Well done to the whole team for keeping everyone safe during the pandemic.
Latest Reviews for Aurem Care (The Red House)
27 May 2025
My mother is receiving respite care at The Red House Ashtead, after 8 weeks in hospital. The management team are efficient with flexibility and understanding. The nursing team are extremely professional regarding doctor visits, physio appts and medication. The care team are friendly and attentive. The catering team provides delicious meals, cakes and there is a daily selection to choose from. The garden is beautifully landscaped. The interiors are clean and comfortable. The Red House is excellently managed, with every team member working extremely hard to the highest of standards. My mothers health and wellbeing has improved with your care. Many thanks.
16 May 2025
This is a very comfortable home and my mother is well cared for. My mother has seen the nurses caring for difficult residents with patience and care. The home provides services like hairdressing, nails, hand and foot massages. They have a full holistic approach. It does not feel like a care home and we are like a family. I am in my 90s and am having a wonderful time.
28 January 2025
All staff are extremely friendly, helpful and caring. Food is excellent (I have had lunch there with my father several times). Staff made a huge effort to enable us to take my father to the Remembrance Day Cenotaph march past. Any medical or dental issues are sorted very competently by their staff, always keeping us well informed. I am not surprised that they have an outstanding rating.
28 January 2025
My father in law has been with you for 4 years now, he seems very happy and content. He feels comfortable inviting people to visit him, know they will be welcomed and often offered tea and biscuits. He is treated with respect and dignity, there always seems a lot of staff around who are attentive to the resident'd needs. The food is good with lots of choice. The Red House are very good at keep us informed if there are any changes in his health or dental needs.
28 January 2025
Mum has a reluctance to eat. The staff all do a very good job trying to persuade her to have something, trying different techniques. It is just unfortunate that mum can be rather stubborn and decide not to have anything.
09 January 2025
It is easy to write a review for The Red House because it really is an outstanding establishment. It is well run and managed and the care given to the residents is truly amazing. The staff work tirelessly to ensure that residents have excellent quality care. They have patience, kindness and warmth which is felt on entering the home. I am a regular visitor and my aunt enjoys a good quality of life with daily activities planned to meet individual needs. Mealtimes are a joy for her with menu choices and excellent provision. Outstanding care home.
06 January 2025
My mother is unwell this week due to a long-term medical condition and is receiving excellent care from the staff at The Red House. We are kept informed of every change to her condition, staff make time to update us on every visit, and Mum is being treated with dignity and respect. She is calm, well-fed and is being made as comfortable as possible. Thanks to all involved.
18 June 2024
The Red House was my mother's home for nearly 2 years. She had Alzheimer's and died last month. My family and I spent a lot of time at the home and were able to intimately see how wonderful the home truly is. The staff are motivated and professional. Each resident is treated and known as an individual. Their care is thoughtfully tailored to their needs. They are part of a family. This is an ethos set by the manager and carried through with kindness and smiles by everyone. As a relative, I also felt looked after and considered. Staff are continually kept up to date with appropriate care practices and records are well kept and available. Safety is paramount. The chefs are fabulous. They take care to know the favourites and diet of each person and will go to great lengths to provide enjoyable nutritious food, especially for those less keen to eat. Staff always take care to have a chat, give a smile, hold a hand, sing a song or have a dance with a resident. I cannot recommend it enough.
28 March 2024
I have been in this care home since 01.02.2022, the care I have received has been excellent from management and all members of staff, with help at anytime - day and night.
21 March 2024
We are very pleased with the care that our mother is receiving at The Red House. In particular, we have been impressed by the ratio of staff to residents, which means that no one is left unattended and every one is carefully managed to meet their varying needs. The atmosphere is always welcoming - staff are friendly and helpful and as relatives, we are encouraged to visit at any time. Great care is taken with the daily menus, with plenty of variety, and individual preferences are always catered for too. Overall we feel relieved and thankful that our mother can be cared for at The Red House.
21 March 2024
Carers are lovely and all of them go the extra mile. The kitchen staff works hard to provide lovely food and are friendly to all residents when they come into the lounge. A lot of activities both indoors/garden excellent. Day-to-day care, staff are all happy.
21 March 2024
I decided to transfer into a care home and I did not like living on my own in an empty house so I could leave at any time but I find the care and attention received outweighs anything I could provide for myself. The staff are very caring and helpful and willing to assist wherever needed. The food is very good and plentiful. Need I say more?
21 March 2022
Following a fall that resulted in a fractured pelvis, I realised that on leaving the hospital, I would be unable to return home for some time. As, two years ago, my husband spent the last seven months of his life in this home and knowing how well he had been cared for, I had no hesitation in seeking a room here. It is a relatively small home (26-room), and all the residents are known personally by the excellent staff and are considered to be part of The Red House family.
20 February 2022
Thank you to all the staff at the Red House for going above and beyond to ensure my mum was comfortable in her last few months. The team were always friendly and helpful, making my mum's happiness and comfort their priority.
25 January 2022
The Red House brought me peace of mind almost immediately. The staff are wonderful, so kind and caring and the residents are beautifully looked after. My mum is so happy and always telling me how lovely the staff are. I cannot thank them enough for all they have done for us.
25 January 2022
Mum has been treated with such kindness and care by all the staff at The Red House and says that she loves it there. This gives us such peace of mind, knowing that she is safe, cared for and happy. We cannot thank the staff enough.
30 November 2021
The care and support Mum has received since moving into the Red House in late July 2021, has been superb. She is treated with the utmost consideration by all the hardworking and considerate team, who understand and show respect for the differing needs of The Red House residents. The choice and quality of the meals provided are virtually restaurant standard and the variety of organised activities is very good indeed.
22 July 2021
I think the place is excellent. I have no complaints, whatsoever. I am well looked after by the staff. They are all very good to me. It seems I shall be spending a fair time here, but I am quite happy to carry on.
30 June 2021
My wife is very well looked after and is well turned out. The staff are most friendly and helpful.
14 June 2021
My husband has been living at The Red House for two years, he has been well supported and cared for. The staff are very friendly, kind, thoughtful and the home has a good atmosphere. The food is very good, there is a lovely garden to enjoy, varied activities and entertainment. Well done to the whole team for keeping everyone safe during the pandemic.