Submit a Review for Aurem Care (The Red House)
43 Skinners Lane, Ashtead, KT21 2NN
View full details of Aurem Care (The Red House)Latest Reviews for Aurem Care (The Red House)
03 March 2026
My wife has been in residence since 2020 with early onset Alzheimer's. At every stage, as her needs have changed, the care and support both to her and her family has been exemplary. Most of the senior management, nursing and departmental head roles are still filled by people from when she moved in.
This has helped create a wonderful family atmosphere amongst the resident and the relative groups. The quality of food and choice is legendary amongst the relatives. In Jan 2026, The Red House still provides the best possible care for my wife. This is so reassuring for all her family.
12 February 2026
Kind, supportive and helpful. Welcoming and answer any questions we have. Nice environment with caring staff.
19 January 2026
I have been very happy with my time at the Red House. The staff are very great, I am so proud to have my father-in-law staying here.
09 January 2026
I only come to see her once a week. I always find the staff very helpful.
26 December 2025
The staff are all very friendly and efficient, and the gentleman we visited was very well looked after and comfortable. The care home is warm and welcoming with good standards.
Thank you to all the staff for your very good work in looking after people needing all degrees of care.
15 December 2025
I come here to visit every 2 weeks to see my auntie. When I come in, the staff are so friendly and welcoming, it's always so homely, and they are so good and kind to the residents. It's clean and inviting. My auntie felt happy when she moved in. I would definitely recommend the Red House to
everyone.
15 December 2025
A dear family member has been at Red House for 9 months, and in that time, she has flourished. The care provided by the team is exceptional, always with a smile and a kind word. They manage to create a lovely, homely atmosphere, and their kindness and compassion shine through. Residents are treated
as individuals, with respect and dignity. Meals, personal care, safety, etc., are all well done. No hesitation in recommending the Red House.
11 December 2025
I only see her once a week. I've no complaints.
09 December 2025
Everyone looks after mum very well. She always seems to be comfortable in her self even if she's not able to articulate this. Staff are all friendly and all feels like a big family.
03 December 2025
Always very impressed by all the employees at The Red House. The care of my mother is excellent.
02 December 2025
Dad seems to me to be settled and satisfied with the care he is receiving in The Red House. I think he would like to be taken out more often, if only to local amenities. I believe that the communications to relatives could be improved. I also request that Dad be notified when I am due to visit, but
I'm not convinced he always knows that I am visiting. On the whole, he is being well looked after, and he seems happy with his care.
27 May 2025
My mother is receiving respite care at The Red House Ashtead, after 8 weeks in hospital.
The management team are efficient with flexibility and understanding.
The nursing team are extremely professional regarding doctor visits, physio appts and medication.
The care team are friendly and
attentive.
The catering team provides delicious meals, cakes and there is a daily selection to choose from.
The garden is beautifully landscaped.
The interiors are clean and comfortable.
The Red House is excellently managed, with every team member working extremely hard to the highest of standards.
My mothers health and wellbeing has improved with your care.
Many thanks.
16 May 2025
This is a very comfortable home and my mother is well cared for. My mother has seen the nurses caring for difficult residents with patience and care. The home provides services like hairdressing, nails, hand and foot massages. They have a full holistic approach. It does not feel like a care home and
we are like a family. I am in my 90s and am having a wonderful time.
28 January 2025
All staff are extremely friendly, helpful and caring. Food is excellent (I have had lunch there with my father several times). Staff made a huge effort to enable us to take my father to the Remembrance Day Cenotaph march past. Any medical or dental issues are sorted very competently by their staff,
always keeping us well informed. I am not surprised that they have an outstanding rating.
28 January 2025
My father in law has been with you for 4 years now, he seems very happy and content. He feels comfortable inviting people to visit him, know they will be welcomed and often offered tea and biscuits. He is treated with respect and dignity, there always seems a lot of staff around who are attentive to
the resident'd needs. The food is good with lots of choice. The Red House are very good at keep us informed if there are any changes in his health or dental needs.
09 January 2025
It is easy to write a review for The Red House because it really is an outstanding establishment. It is well run and managed and the care given to the residents is truly amazing. The staff work tirelessly to ensure that residents have excellent quality care. They have patience, kindness and warmth
which is felt on entering the home. I am a regular visitor and my aunt enjoys a good quality of life with daily activities planned to meet individual needs. Mealtimes are a joy for her with menu choices and excellent provision. Outstanding care home.
06 January 2025
My mother is unwell this week due to a long-term medical condition and is receiving excellent care from the staff at The Red House. We are kept informed of every change to her condition, staff make time to update us on every visit, and Mum is being treated with dignity and respect. She is calm,
well-fed and is being made as comfortable as possible. Thanks to all involved.
18 June 2024
The Red House was my mother's home for nearly 2 years. She had Alzheimer's and died last month. My family and I spent a lot of time at the home and were able to intimately see how wonderful the home truly is.
The staff are motivated and professional. Each resident is treated and known as an
individual. Their care is thoughtfully tailored to their needs. They are part of a family.
This is an ethos set by the manager and carried through with kindness and smiles by everyone.
As a relative, I also felt looked after and considered.
Staff are continually kept up to date with appropriate care practices and records are well kept and available. Safety is paramount.
The chefs are fabulous. They take care to know the favourites and diet of each person and will go to great lengths to provide enjoyable nutritious food, especially for those less keen to eat.
Staff always take care to have a chat, give a smile, hold a hand, sing a song or have a dance with a resident. I cannot recommend it enough.
28 March 2024
I have been in this care home since 01.02.2022, the care I have received has been excellent from management and all members of staff, with help at anytime - day and night.
21 March 2024
We are very pleased with the care that our mother is receiving at The Red House. In particular, we have been impressed by the ratio of staff to residents, which means that no one is left unattended and every one is carefully managed to meet their varying needs. The atmosphere is always welcoming -
staff are friendly and helpful and as relatives, we are encouraged to visit at any time. Great care is taken with the daily menus, with plenty of variety, and individual preferences are always catered for too. Overall we feel relieved and thankful that our mother can be cared for at The Red House.
Latest Reviews for Aurem Care (The Red House)
03 March 2026
My wife has been in residence since 2020 with early onset Alzheimer's. At every stage, as her needs have changed, the care and support both to her and her family has been exemplary. Most of the senior management, nursing and departmental head roles are still filled by people from when she moved in.
This has helped create a wonderful family atmosphere amongst the resident and the relative groups. The quality of food and choice is legendary amongst the relatives. In Jan 2026, The Red House still provides the best possible care for my wife. This is so reassuring for all her family.
12 February 2026
Kind, supportive and helpful. Welcoming and answer any questions we have. Nice environment with caring staff.
19 January 2026
I have been very happy with my time at the Red House. The staff are very great, I am so proud to have my father-in-law staying here.
09 January 2026
I only come to see her once a week. I always find the staff very helpful.
26 December 2025
The staff are all very friendly and efficient, and the gentleman we visited was very well looked after and comfortable. The care home is warm and welcoming with good standards.
Thank you to all the staff for your very good work in looking after people needing all degrees of care.
15 December 2025
I come here to visit every 2 weeks to see my auntie. When I come in, the staff are so friendly and welcoming, it's always so homely, and they are so good and kind to the residents. It's clean and inviting. My auntie felt happy when she moved in. I would definitely recommend the Red House to
everyone.
15 December 2025
A dear family member has been at Red House for 9 months, and in that time, she has flourished. The care provided by the team is exceptional, always with a smile and a kind word. They manage to create a lovely, homely atmosphere, and their kindness and compassion shine through. Residents are treated
as individuals, with respect and dignity. Meals, personal care, safety, etc., are all well done. No hesitation in recommending the Red House.
11 December 2025
I only see her once a week. I've no complaints.
09 December 2025
Everyone looks after mum very well. She always seems to be comfortable in her self even if she's not able to articulate this. Staff are all friendly and all feels like a big family.
03 December 2025
Always very impressed by all the employees at The Red House. The care of my mother is excellent.
02 December 2025
Dad seems to me to be settled and satisfied with the care he is receiving in The Red House. I think he would like to be taken out more often, if only to local amenities. I believe that the communications to relatives could be improved. I also request that Dad be notified when I am due to visit, but
I'm not convinced he always knows that I am visiting. On the whole, he is being well looked after, and he seems happy with his care.
27 May 2025
My mother is receiving respite care at The Red House Ashtead, after 8 weeks in hospital.
The management team are efficient with flexibility and understanding.
The nursing team are extremely professional regarding doctor visits, physio appts and medication.
The care team are friendly and
attentive.
The catering team provides delicious meals, cakes and there is a daily selection to choose from.
The garden is beautifully landscaped.
The interiors are clean and comfortable.
The Red House is excellently managed, with every team member working extremely hard to the highest of standards.
My mothers health and wellbeing has improved with your care.
Many thanks.
16 May 2025
This is a very comfortable home and my mother is well cared for. My mother has seen the nurses caring for difficult residents with patience and care. The home provides services like hairdressing, nails, hand and foot massages. They have a full holistic approach. It does not feel like a care home and
we are like a family. I am in my 90s and am having a wonderful time.
28 January 2025
All staff are extremely friendly, helpful and caring. Food is excellent (I have had lunch there with my father several times). Staff made a huge effort to enable us to take my father to the Remembrance Day Cenotaph march past. Any medical or dental issues are sorted very competently by their staff,
always keeping us well informed. I am not surprised that they have an outstanding rating.
28 January 2025
My father in law has been with you for 4 years now, he seems very happy and content. He feels comfortable inviting people to visit him, know they will be welcomed and often offered tea and biscuits. He is treated with respect and dignity, there always seems a lot of staff around who are attentive to
the resident'd needs. The food is good with lots of choice. The Red House are very good at keep us informed if there are any changes in his health or dental needs.
09 January 2025
It is easy to write a review for The Red House because it really is an outstanding establishment. It is well run and managed and the care given to the residents is truly amazing. The staff work tirelessly to ensure that residents have excellent quality care. They have patience, kindness and warmth
which is felt on entering the home. I am a regular visitor and my aunt enjoys a good quality of life with daily activities planned to meet individual needs. Mealtimes are a joy for her with menu choices and excellent provision. Outstanding care home.
06 January 2025
My mother is unwell this week due to a long-term medical condition and is receiving excellent care from the staff at The Red House. We are kept informed of every change to her condition, staff make time to update us on every visit, and Mum is being treated with dignity and respect. She is calm,
well-fed and is being made as comfortable as possible. Thanks to all involved.
18 June 2024
The Red House was my mother's home for nearly 2 years. She had Alzheimer's and died last month. My family and I spent a lot of time at the home and were able to intimately see how wonderful the home truly is.
The staff are motivated and professional. Each resident is treated and known as an
individual. Their care is thoughtfully tailored to their needs. They are part of a family.
This is an ethos set by the manager and carried through with kindness and smiles by everyone.
As a relative, I also felt looked after and considered.
Staff are continually kept up to date with appropriate care practices and records are well kept and available. Safety is paramount.
The chefs are fabulous. They take care to know the favourites and diet of each person and will go to great lengths to provide enjoyable nutritious food, especially for those less keen to eat.
Staff always take care to have a chat, give a smile, hold a hand, sing a song or have a dance with a resident. I cannot recommend it enough.
28 March 2024
I have been in this care home since 01.02.2022, the care I have received has been excellent from management and all members of staff, with help at anytime - day and night.
21 March 2024
We are very pleased with the care that our mother is receiving at The Red House. In particular, we have been impressed by the ratio of staff to residents, which means that no one is left unattended and every one is carefully managed to meet their varying needs. The atmosphere is always welcoming -
staff are friendly and helpful and as relatives, we are encouraged to visit at any time. Great care is taken with the daily menus, with plenty of variety, and individual preferences are always catered for too. Overall we feel relieved and thankful that our mother can be cared for at The Red House.