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The Red House

43 Skinners Lane, Ashtead, Surrey KT21 2NN
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Thank you so much to all the staff, we shall miss sharing part of our lives with you.Scilla P(Daughter of Resident/Service User)
The Red House, Ashtead
The Red House, Ashtead
The Red House, Ashtead

The Red House Care Home is a welcoming care home offering residential, nursing, dementia and respite care. Located in a residential area between Leatherhead and Epsom, it is a few minutes walk away from Ashtead village and all its amenities and shops.

The home is ideally situated for the excellent bus and train services nearby. This late Victorian property can accommodate up to 26 residents in tastefully decorated and comfortably furnished...  

Care Provided by The Red House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,163From £2,163
Residential Dementia CareFrom £2,163From £2,163
Nursing CareFrom £2,163From £2,163
Nursing Dementia CareFrom £2,163From £2,163

Contact The Red House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Val Mathew(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (26)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • The Red House is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • Parking is available on-site for visitors.

The Red House Reviews (74)

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9.7

The Red House has a Review Score of 9.7 (9.740) out of 10, based on 20 reviews in the last 2 years. Over all time The Red House has 74 reviews.

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Showing 74 reviews matching selected criteria
Review from Julie W (Friend of Resident) published on 22 July 2026 Submitted via Postal Card
Overall Experience

I have been many times to this home and have always found the staff polite, courteous and kind. I especially appreciated the attention to small but important details today. The staff - patient was very high today - so that no one was rushed. I would have no hesitation to recommend The Red House or allowing anyone close to me to be moved to here. I have had experience of many care homes. Well done everyone!

Reply from Alexandra, Support Team at The Red House

Hello Julie,

Thank you for taking the time to share such a wonderful review of The Red House

We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved.

Providing compassionate,...  

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Review from Helen P (Wife of Resident) published on 29 June 2026 Submitted via Postal Card
Overall Experience

Very kind caring management and staff. Food looked well presented and very tasty. Nothing was too much trouble.

Reply from Alexandra, Support Team at The Red House
Hello Helen,
Thank you very much for taking the time to leave a lovely review of The Red House care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.

People caring for people is at the heart of everything we do, and we...  

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Review from C G (Husband of Resident) published on 29 June 2026 Submitted via Postal Card
Overall Experience

The Red House continues to create a wonderful family atmosphere which is so important for residents and relatives alike to know its a real home for their loved one. The day to day care is exemplary and my wife is completely settled and happy. The management have installed a culture where all the staff whatever their specific role get to know the residents and relatives and I think this is a major strength of the home and helps make it so well respected locally.

Reply from Alexandra, Support Team at The Red House
Hello,
Thank you very much for taking the time to leave a lovely review of The Red House care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.

People caring for people is at the heart of everything we do, and we...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Review from Hilary T (Niece of Resident) published on 12 June 2026 Submitted via Postal Card
Overall Experience

I visit The Red House every week and love the friendly atmosphere. I am always made to feel welcome and a part of The Red House family. The management and staff work as a team to provide care of an outstanding quality. My aunt has been a resident for 4 years and is always treated with respect, compassion and has quality care. We have nothing but admiration for the hard working staff. Mealtime are a joy of her and she enjoys the activities programme. The home and residents are kept very clean. Well done to the manager for her ongoing work in an excellently run, care home.

Reply from Alexandra, Support Team at The Red House

Hello Hilary,

Thank you very much for taking the time to leave a lovely review of The Red House care home.

It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.

People caring for people is at the heart of everything we...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen S (Niece of Resident) published on 12 June 2026 Submitted via Postal Card
Overall Experience

A family member was in the care of Red House for just over a year. In their care she flourished and we saw moments of her younger self come back to life as she settled into the home and their care. She gained weight, became engaged, and was well cared for. Sadly she passed away recently and the care and compassion the whole team showed was wonderful. They are the most amazing care home, all the staff are just fantastic. Highly recommended.

Reply from Alexandra, Support Team at The Red House

Hello Karen S,

Thank you very much for taking the time to leave a lovely review of The Red House care home.

It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.

People caring for people is at the heart of everything we...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary R (Daughter of Resident) published on 1 April 2026 Submitted via Postal Card
Overall Experience

Red House staff continues to provide kind and thoughtful care to my frail mother. Last March, they helped us to celebrate her 90th birthday with a specially baked cake containing mum's favourite eclairs. The staff know that mum does not eat well but always try to give her the food that she likes and give her plenty of time. Thank you to all of you for caring about her wellbeing and doing your best every day.

Reply from Joyce Chick, Clinical Lead, Interim Manager at The Red House

Thank you and kind regards to you and your family.

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Review from Lynne H (Daughter-in-law of Resident) published on 12 February 2026 Submitted via Postal Card
Overall Experience

Kind, supportive and helpful. Welcoming and answer any questions we have. Nice environment with caring staff.

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Review from James H (Son-in-law of Resident) published on 19 January 2026 Submitted via Postal Card
Overall Experience

I have been very happy with my time at the Red House. The staff are very great, I am so proud to have my father-in-law staying here.

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Review from John H (Brother of Resident) published on 9 January 2026 Submitted via Postal Card
Overall Experience

I only come to see her once a week. I always find the staff very helpful.

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Review from Tony H (Friend of Resident) published on 26 December 2025 Submitted via Postal Card
Overall Experience
The staff are all very friendly and efficient, and the gentleman we visited was very well looked after and comfortable. The care home is warm and welcoming with good standards.

Thank you to all the staff for your very good work in looking after people needing all degrees of care.

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Review from Debra S (Niece of Resident) published on 15 December 2025 Submitted via Postal Card
Overall Experience

I come here to visit every 2 weeks to see my auntie. When I come in, the staff are so friendly and welcoming, it's always so homely, and they are so good and kind to the residents. It's clean and inviting. My auntie felt happy when she moved in. I would definitely recommend the Red House to everyone.

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Review from F H (Sister-in-law of Resident) published on 11 December 2025 Submitted via Postal Card
Overall Experience

I only see her once a week. I've no complaints.

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Review from A R (Son of Resident) published on 9 December 2025 Submitted via Postal Card
Overall Experience

Everyone looks after mum very well. She always seems to be comfortable in her self even if she's not able to articulate this. Staff are all friendly and all feels like a big family.

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Review from N P (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card
Overall Experience

Always very impressed by all the employees at The Red House. The care of my mother is excellent.

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Review from M M (Son of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience

Dad seems to me to be settled and satisfied with the care he is receiving in The Red House. I think he would like to be taken out more often, if only to local amenities. I believe that the communications to relatives could be improved. I also request that Dad be notified when I am due to visit, but I'm not convinced he always knows that I am visiting. On the whole, he is being well looked after, and he seems happy with his care.

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Review from Carolanne B (Daughter of Resident) published on 27 May 2025 Submitted via Website
Overall Experience
My mother is receiving respite care at The Red House Ashtead, after 8 weeks in hospital.
The management team are efficient with flexibility and understanding.
The nursing team are extremely professional regarding doctor visits, physio appts and medication.
The care team are friendly and attentive.
The catering team provides delicious meals, cakes and there is a daily selection to choose from.
The garden is beautifully landscaped.
The interiors are clean and comfortable.
The Red House is excellently managed, with every team member working extremely hard to the highest of standards.
My mothers health and wellbeing has improved with your care.

Many thanks.

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Review from John D (Son of Resident) published on 16 May 2025 Submitted via Postal Card
Overall Experience

This is a very comfortable home and my mother is well cared for. My mother has seen the nurses caring for difficult residents with patience and care. The home provides services like hairdressing, nails, hand and foot massages. They have a full holistic approach. It does not feel like a care home and we are like a family. I am in my 90s and am having a wonderful time.

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Review from Peter R (Son of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

All staff are extremely friendly, helpful and caring. Food is excellent (I have had lunch there with my father several times). Staff made a huge effort to enable us to take my father to the Remembrance Day Cenotaph march past. Any medical or dental issues are sorted very competently by their staff, always keeping us well informed. I am not surprised that they have an outstanding rating.

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Review from Linda R (Daughter-in-law of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

My father in law has been with you for 4 years now, he seems very happy and content. He feels comfortable inviting people to visit him, know they will be welcomed and often offered tea and biscuits. He is treated with respect and dignity, there always seems a lot of staff around who are attentive to the resident'd needs. The food is good with lots of choice. The Red House are very good at keep us informed if there are any changes in his health or dental needs.

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Review from R V (Daughter of Resident) published on 6 January 2025 Submitted via Postal Card
Overall Experience

My mother is unwell this week due to a long-term medical condition and is receiving excellent care from the staff at The Red House. We are kept informed of every change to her condition, staff make time to update us on every visit, and Mum is being treated with dignity and respect. She is calm, well-fed and is being made as comfortable as possible. Thanks to all involved.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 April 2026
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 25 Jun 2026

    Residents at Aurem's The Red House care home in Ashtead have been getting into the football spirit, inspired by the World Cup, with a fun-filled afternoon of football, music and...

  • 22 Jun 2026

    Chefs from across Aurem Care have completed specialist training designed to further enhance the quality, safety and presentation of meals for residents with swallowing difficulties. The training focused on the...

  • 12 Jun 2026

    By Chelsea Jeffrey, Head of Food Experience, Aurem Care When people think about food in care homes, nutrition is often the first thing that comes to mind. Of course, ensuring...

Upcoming Events

There are no upcoming events for The Red House.

Awards / Recognitions (1)

  • 31 Jan 2024Recipient: Aurem Care

Meet the Team (1)

Val Mathew
Val MathewJob Title:General ManagerJoined: 2012

Val joined The Red House in December 2012 and comes with a wealth of experience, both clinically and in deputising in nursing homes. She is a very experienced RGN with a passion for delivering the highest standards of care to residents and prides herself in supporting and mentoring her staff. Val is very much family-oriented; she spends her spare time with her family.

Frequently Asked Questions about The Red House

What types of Care is The Red House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Red House have?

There are 26 Single Rooms.

What are the Facilities & Services at The Red House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Red House to the centre of Ashtead?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Red House to verify any information. View our terms and conditions. The Red House has an Enhanced Service -more info.