The Red House, Ashtead, Surrey
The Red House, Ashtead, Surrey
The Red House, Ashtead, Surrey

The Red House Care Home has a Care Quality Commission excellent rating and is located in a residential area between Leatherhead and Epsom, a few minutes walk of Ashtead village with all its amenities and shops. The home is ideally situated for the excellent bus and train services nearby. This late Victorian property can accommodate up to 25 residents in tastefully decorated and comfortably furnished single rooms. Many rooms have en-suite facilities, TV points, nurse call systems and central heating. Residents may bring small personal items with them. Residents may relax and socialise in the large lounge provided and there is a separate dining room and spacious conservatory overlooking large gardens. Meals are served in the dining room - a home cooked, varied menu using fresh local produce wherever possible. The home has regular visits from hairdressers, chiropodists, physiotherapists and local doctors. The home employs a dedicated activities coordinator who provides a full programme of activities.

Owner: The Red House (Ashtead) Ltd

Person in charge: Val Mathew (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 25

Rooms with ensuite WC: 10

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Red House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 The Red House has a Review Score of 9.6 (9.587)

The Review Score of 9.6 (maximum of 10) for The Red House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for The Red House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.587 for The Red House is calculated as follows: ( (92 Excellents x 5) + (43 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 143 Ratings = 4.587

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for The Red House is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 12 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Red House?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Red House

  • Friend of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

High quality of attentive care.
Very full activity and entertainment programme.
Good level of staff/patient ratio.
Very knowledgeable and caring staff.
Involved support staff (housekeeper and maintenance)
Excellent food and caring chef(s)
Good management.

How likely would you be to recommend The Red House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care provided by The Red House is loving and sympathetic. I am often out but I am always welcomed back with a smile - perhaps a hug. I have Parkinson's Disease and when I am badly "off" they will undress me and put me to bed.
I don't know of any other home where the staff will hire costumes and provide a party meal to entertain their residents. Alice in Wonderland and Christmas time being especially remembered.

How likely would you be to recommend The Red House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother now has 4 years experience of The Red House, she has been well cared for and safe for the whole time. She has advanced Parkinson's and unstable blood pressure and the team have given consistently professional and caring support. Despite her fragility and regular falls, she lives a busy and creative life, painting, puzzles and regular visits to her local church. I take her on day trips to the sea.

How likely would you be to recommend The Red House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very happy with the care that mum is receiving at The Red House. The management and staff are very caring and kind. I would like to see some renovation works done generally to the property. The bedrooms, toilets, bathrooms as well as the chairs in the sitting room. I do understand the quality of care is more important than décor, but I think it would make a huge difference. Also, the laundry system needs re-thinking.

How likely would you be to recommend The Red House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I have noticed that this care home is very well staffed which allows my Mum to get a high level of care. I like the fact that they get my Mum up and dressed and down to the communal lounge every day giving her as much stimulation as they can within the company of others. I know that this is the 'last stop' for her but at least I feel re-assured that when I leave her, she is in good care.

How likely would you be to recommend The Red House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I came here in summer 2016 and felt very much at home immediately. The home is well furnished and we can choose between spending time alone or with members of the patient group.
The staff are normally familiar and spend time with us as well as leaving us alone and we know them well. We are encouraged to spend time talking to the residents so that we know them and about their families. We have wellness groups each afternoon, plenty of visitors and can go out to family or friends or to groups we belong to like Townswomen’s Guild.

How likely would you be to recommend The Red House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All excellent care home overall. Food and drink outstanding and often geared to residents needs. Lots of good activities. A very happy and caring environment.

How likely would you be to recommend The Red House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Caring, patient staff were right on hand when she felt pain and needed assistance.

How likely would you be to recommend The Red House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Whenever we come to visit we are made to feel welcome, offered refreshments and shown to where my friend is. She is always happy looking well groomed as she was at home. She is very happy, enjoys the entertainments provided and loves the food which we have enjoyed with her on many occasion.
All the staff are friendly and approachable, I have watched them make time for all the residents with a smile on their face. Her room has all her favourite pictures and belongings from home and well decorated. It's like popping into her home still !! I was worried she wouldn't settle but the approach to care The Red House provides has made the adjustment easy and it's like she's never not been there.

How likely would you be to recommend The Red House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

The care of the residents is extremely good, and I can't fault the staff, as they bend over backwards to look after them. The activities are always different each day and most enjoyable even for family members. I would most definitely recommend The Red House.

How likely would you be to recommend The Red House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a friend of a resident I have had chances to visit Red House and be with my friend. Also, I have got chances to talk to the care staff. My friend is extremely happy to live there and enjoys each moment of her life. The staff are very caring and passionate about working there. Her artistic interests are promoted by the home. I attended an art exhibition conducted by her which was organised by the home on her behalf. Her birthday was celebrated with pomp by the home. The general atmosphere at the home is very lively and stimulating. The food served is really tasty. My friend has never felt that she was in a care home. Instead she says she was lucky to be there. She likes the social life there and loves to live there until her last. The residents are entertained in various ways and they are encouraged to do gardening, knitting, engage in group activities, watch movies, live shows, floral arrangements, etc. It's a safe and secure place. Overall, it's a class apart.

How likely would you be to recommend The Red House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am next of kin to a friend who has no close family. For 1 year he had 24 hour care at home, which gave me a lot of responibility, I therefore can compare the care home with care in his own home. (I did not live with him). The care home staff are always pleasant and willing, they treat my friend with respect and kindness. He needs 2 carers to move him on a hoist. The carers have been supervised and taught to move hime as comfortably as possible. Food is good and interesting and he eats well. He has confidence in the nursing staff. Visitors are welcome and the activities are stimulating. There is a friendly atmosphere, which means I can go away and know he is with friends. The social activities that include family and friends are excellent.

How likely would you be to recommend The Red House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for The Red House

Job Vacancies

Staff Profiles

Val

Val Matthews

Job Title: General Manager

Joined: 2012

Description:

Val joined The Red House in December 2012 and comes with a wealth of experience both Clinically and Deputising in Nursing Homes. She is a very experienced RGN with a passion for delivering the highest standards of care to residents, and prides herself in supporting and mentoring her staff. Val is very much family orientated, she spends her spare time with her family.

Isabela

Isabela Andriuca

Job Title: Deputy Manager

Joined: 2016

Description:

Isabella has recently joined The Red House as Deputy Manager. She is a qualified nurse and considers herself a very dynamic and approachable person. Her experience includes hospital nursing, community nursing and care management.
She enjoys leading a wonderful team and is dedicated and always aims to provide the best possible care and promote well-being to our residents, while embodying the company values and mission.

Tricia

Tricia LLoyd

Job Title: Administrator

Joined: 2014

Description:

Tricia is an experienced Administrator helping with the daily clerical running of the home and giving administrative support to the managers on a daily basis. She enjoys getting to know the residents and their relatives, whilst maintaining professionalism and a thorough approach to all administrative duties. She is always happy to help.

Helen

Helen Burt

Job Title: Catering Manager, Chef

Joined: 2010

Description:

Helen has been the Chef/Catering Manager at The Red House for over 6 years, she is extremely flexible and caters for all dietary requirements. Helen is well known for producing sumptuous spreads and delicious teas for The Red House parties. She is very popular with the residents, having regular meetings to discuss their likes and dislikes and any changes they would like made to the menus.

Szidi

Szidi Sinka

Job Title: Activities Coordinator

Joined: 2015

Description:

Szidi joined The Red House December 2015 as Activities Coordinator. She is passionate about her work and very keen on engaging the residents in person centred activities.

Sue

Sue Loxley

Job Title: Head Housekeeper

Joined: 2003

Description:

Sue has worked at The Red House since 2003. She oversees her department and keeps it running effectively. Sue really enjoys her work and takes pleasure in getting to know all the residents.

Stuart

Stuart Loxley

Job Title: Maintenance

Joined: 2015

Description:

Stuart joined the team in February 2015. He is responsible for maintaining the building and grounds, which he does to a very high standard and in a timely manner. He is a friendly member of staff who always has time to talk with our residents, family and friends and treats them all with the utmost respect.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Red House