Aurem Care (The Red House)

43 Skinners Lane, Ashtead KT21 2NN
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9.8 62 Reviews
  • Aurem Care (The Red House), Ashtead
The Red House Care Home has a Care Quality Commission 'OUTSTANDING' rating (April 2019) and is located in a residential area between Leatherhead and Epsom, a few minutes walk of Ashtead village with all its amenities and shops.

The home is ideally situated for the excellent bus and train services nearby. This late Victorian property can accommodate up to 26 residents in tastefully decorated and comfortably furnished single rooms. Many rooms have en-suite facilities, TV points, nurse call systems and central heating.

Residents may bring small personal items with them. Residents may relax and socialise in the large lounge provided and there is a separate dining room and a spacious conservatory overlooking large gardens.

Meals are served in the dining room - a home-cooked, varied menu using fresh local produce wherever possible. The home has regular visits from hairdressers, chiropodists, physiotherapists and local doctors. The home employs a dedicated activities coordinator who provides a full programme of activities.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 26 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Val Mathew (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (0)

Aurem Care (The Red House) Reviews (62)

9.8

Aurem Care (The Red House) has a Review Score of 9.8 (9.811) out of 10, based on 12 reviews in the last 2 years.
Over all time Aurem Care (The Red House) has 62 reviews.

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Review from Carolanne B (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is receiving respite care at The Red House Ashtead, after 8 weeks in hospital.
The management team are efficient with flexibility and understanding.
The nursing team are extremely professional regarding doctor visits, physio appts and medication.
The care team are friendly and attentive.
The
catering team provides delicious meals, cakes and there is a daily selection to choose from.
The garden is beautifully landscaped.
The interiors are clean and comfortable.
The Red House is excellently managed, with every team member working extremely hard to the highest of standards.
My mothers health and wellbeing has improved with your care.
Many thanks.
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Review from John D (Son of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very comfortable home and my mother is well cared for. My mother has seen the nurses caring for difficult residents with patience and care. The home provides services like hairdressing, nails, hand and foot massages. They have a full holistic approach. It does not feel like a care home and
we are like a family. I am in my 90s and am having a wonderful time.
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Review from Peter R (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are extremely friendly, helpful and caring. Food is excellent (I have had lunch there with my father several times). Staff made a huge effort to enable us to take my father to the Remembrance Day Cenotaph march past. Any medical or dental issues are sorted very competently by their staff,
always keeping us well informed. I am not surprised that they have an outstanding rating.
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Review from Linda R (Daughter-in-law of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law has been with you for 4 years now, he seems very happy and content. He feels comfortable inviting people to visit him, know they will be welcomed and often offered tea and biscuits. He is treated with respect and dignity, there always seems a lot of staff around who are attentive to
the resident'd needs. The food is good with lots of choice. The Red House are very good at keep us informed if there are any changes in his health or dental needs.
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Review from Andrew R (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has a reluctance to eat. The staff all do a very good job trying to persuade her to have something, trying different techniques. It is just unfortunate that mum can be rather stubborn and decide not to have anything.
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Review from Hilary T (Niece of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is easy to write a review for The Red House because it really is an outstanding establishment. It is well run and managed and the care given to the residents is truly amazing. The staff work tirelessly to ensure that residents have excellent quality care. They have patience, kindness and warmth which
is felt on entering the home. I am a regular visitor and my aunt enjoys a good quality of life with daily activities planned to meet individual needs. Mealtimes are a joy for her with menu choices and excellent provision. Outstanding care home.
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Review from R V (Daughter of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is unwell this week due to a long-term medical condition and is receiving excellent care from the staff at The Red House. We are kept informed of every change to her condition, staff make time to update us on every visit, and Mum is being treated with dignity and respect. She is calm, well-fed
and is being made as comfortable as possible. Thanks to all involved.
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Review from Elizabeth P (Daughter of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Red House was my mother's home for nearly 2 years. She had Alzheimer's and died last month. My family and I spent a lot of time at the home and were able to intimately see how wonderful the home truly is.
The staff are motivated and professional. Each resident is treated and known as an individual.
Their care is thoughtfully tailored to their needs. They are part of a family.
This is an ethos set by the manager and carried through with kindness and smiles by everyone.
As a relative, I also felt looked after and considered.
Staff are continually kept up to date with appropriate care practices and records are well kept and available. Safety is paramount.
The chefs are fabulous. They take care to know the favourites and diet of each person and will go to great lengths to provide enjoyable nutritious food, especially for those less keen to eat.
Staff always take care to have a chat, give a smile, hold a hand, sing a song or have a dance with a resident. I cannot recommend it enough.
Reply from Val, Manager at Aurem Care (The Red House)

Thank you for your heartfelt review. We are glad our dedicated staff and caring environment positively impacted your mother and family. Your recommendation is greatly appreciated.

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Review from C T (Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in this care home since 01.02.2022, the care I have received has been excellent from management and all members of staff, with help at anytime - day and night.
Reply from Swapnil Pradhan, Marketing at Aurem Care (The Red House)

Thank you very much for taking the time to share your thoughts with us. Your review is greatly appreciated.

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Review from Caroline H (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care that our mother is receiving at The Red House. In particular, we have been impressed by the ratio of staff to residents, which means that no one is left unattended and every one is carefully managed to meet their varying needs. The atmosphere is always welcoming - staff
are friendly and helpful and as relatives, we are encouraged to visit at any time. Great care is taken with the daily menus, with plenty of variety, and individual preferences are always catered for too. Overall we feel relieved and thankful that our mother can be cared for at The Red House.
Reply from Swapnil, Marketing at Aurem Care (The Red House)

Thank you very much for taking the time to share your thoughts with us. Your feedback is greatly appreciated.

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Review from Janette B (Friend of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are lovely and all of them go the extra mile. The kitchen staff works hard to provide lovely food and are friendly to all residents when they come into the lounge. A lot of activities both indoors/garden excellent. Day-to-day care, staff are all happy.
Reply from Swapnil, Marketing at Aurem Care (The Red House)

Thank you for sharing your thoughts with us. We greatly appreciate your review.

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Review from C M (Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I decided to transfer into a care home and I did not like living on my own in an empty house so I could leave at any time but I find the care and attention received outweighs anything I could provide for myself. The staff are very caring and helpful and willing to assist wherever needed. The food is
very good and plentiful. Need I say more?
Reply from Swapnil, marketing at Aurem Care (The Red House)

Thank you for sharing your valuable reveiw with us. We appreciate your time and effort.

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Review from D R (Respite Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a fall that resulted in a fractured pelvis, I realised that on leaving the hospital, I would be unable to return home for some time. As, two years ago, my husband spent the last seven months of his life in this home and knowing how well he had been cared for, I had no hesitation in seeking
a room here. It is a relatively small home (26-room), and all the residents are known personally by the excellent staff and are considered to be part of The Red House family.
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Review from Tina B (Daughter of Resident) published on 20 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff at the Red House for going above and beyond to ensure my mum was comfortable in her last few months. The team were always friendly and helpful, making my mum's happiness and comfort their priority.
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Review from Catherine W (Daughter of Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Red House brought me peace of mind almost immediately. The staff are wonderful, so kind and caring and the residents are beautifully looked after. My mum is so happy and always telling me how lovely the staff are. I cannot thank them enough for all they have done for us.
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Review from Helen T (Daughter of Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been treated with such kindness and care by all the staff at The Red House and says that she loves it there. This gives us such peace of mind, knowing that she is safe, cared for and happy. We cannot thank the staff enough.
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Review from Ian D (Son of Resident) published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support Mum has received since moving into the Red House in late July 2021, has been superb. She is treated with the utmost consideration by all the hardworking and considerate team, who understand and show respect for the differing needs of The Red House residents. The choice and quality
of the meals provided are virtually restaurant standard and the variety of organised activities is very good indeed.
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Review from Ronald C (Resident) published on 22 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the place is excellent. I have no complaints, whatsoever. I am well looked after by the staff. They are all very good to me. It seems I shall be spending a fair time here, but I am quite happy to carry on.
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Review from Nigel F (Husband of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is very well looked after and is well turned out. The staff are most friendly and helpful.
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Review from G T (Wife of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been living at The Red House for two years, he has been well supported and cared for. The staff are very friendly, kind, thoughtful and the home has a good atmosphere.
The food is very good, there is a lovely garden to enjoy, varied activities and entertainment.
Well done to the whole
team for keeping everyone safe during the pandemic.
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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Aurem Care (The Red House) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.811 for Aurem Care (The Red House) is calculated as follows: ( (117 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.811
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Aurem Care (The Red House) is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Val

Val Mathew

Job Title: General Manager Joined: 2012

Val joined The Red House in December 2012 and comes with a wealth of experience both Clinically and Deputising in Nursing Homes. She is a very experienced RGN with a passion for delivering the highest standards of care to residents and prides herself in supporting and mentoring her staff. Val is very much family orientated, she spends her spare time with her family.

Frequently Asked Questions about Aurem Care (The Red House)

What types of Care is Aurem Care (The Red House) registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Aurem Care (The Red House) have?

There are 26 Single Rooms.

What are the Facilities & Services at Aurem Care (The Red House)?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aurem Care (The Red House) to the centre of Ashtead?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aurem Care (The Red House) to verify any information. View our terms and conditions. Aurem Care (The Red House) has an Enhanced Service - more info.