Aurem Care (The Red House)

43 Skinners Lane, Ashtead KT21 2NN
Review Us
9.7 72 Reviews
  • Aurem Care (The Red House), Ashtead
The Red House Care Home has a Care Quality Commission 'OUTSTANDING' rating (February 2022) and is located in a residential area between Leatherhead and Epsom, a few minutes walk of Ashtead village with all its amenities and shops.

The home is ideally situated for the excellent bus and train services nearby. This late Victorian property can accommodate up to 26 residents in tastefully decorated and comfortably furnished single rooms. Many rooms have en-suite facilities, TV points, nurse call systems and central heating.

Residents may bring small personal items with them. Residents may relax and socialise in the large lounge provided and there is a separate dining room and a spacious conservatory overlooking large gardens.

Meals are served in the dining room - a home-cooked, varied menu using fresh local produce wherever possible. The home has regular visits from hairdressers, chiropodists, physiotherapists and local doctors. The home employs a dedicated activities coordinator who provides a full programme of activities.
Show Aurem Care (The Red House) on the Map

Care Provided by Aurem Care (The Red House)

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Nursing Dementia Care: from £1700
The price(s) shown are provided by the care home. Contact Aurem Care (The Red House) for full pricing details and T&Cs.

Contact Aurem Care (The Red House) to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Aurem Care (The Red House) to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Val Mathew (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (0)

Visiting

  • The Red House is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • Parking is available on-site for visitors.

Aurem Care (The Red House) Reviews (72)

9.7

Aurem Care (The Red House) has a Review Score of 9.7 (9.680) out of 10, based on 19 reviews in the last 2 years.
Over all time Aurem Care (The Red House) has 72 reviews.

Overall Experience
  • 60
  • 11
  • 1
  • 0
  • 0
Date Published
  • 72
  • 13
  • 15
  • 19
  • 53
Reviewer Connection to Aurem Care (The Red House)
  • 18
  • 11
  • 10
  • 8
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 72, showing 1-20
Review from Hilary T (Niece of Resident) published on 1 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Red House is an excellent care home, and I am very satisfied with the care provided for my Aunt. The staff are very attentive and nothing is too much trouble. Everyone is kind and helpful, and the food here is of exceptional quality, catering for individual needs. There are planned activities for
residents and visitors are made very welcome. The management team work hard to provide an excellent service. Thank you, Red House.
Reply from Joyce Chick, Clinical Lead, Interim Manager at Aurem Care (The Red House)Thank you very much, all the best to you and your family and Westbank is always here to support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary R (Daughter of Resident) published on 1 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Red House staff continues to provide kind and thoughtful care to my frail mother. Last March, they helped us to celebrate her 90th birthday with a specially baked cake containing mum's favourite eclairs. The staff know that mum does not eat well but always try to give her the food that she likes and
give her plenty of time. Thank you to all of you for caring about her wellbeing and doing your best every day.
Reply from Joyce Chick, Clinical Lead, Interim Manager at Aurem Care (The Red House)Thank you and kind regards to you and your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christopher G (Husband of Resident) published on 3 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in residence since 2020 with early onset Alzheimer's. At every stage, as her needs have changed, the care and support both to her and her family has been exemplary. Most of the senior management, nursing and departmental head roles are still filled by people from when she moved in.
This has helped create a wonderful family atmosphere amongst the resident and the relative groups. The quality of food and choice is legendary amongst the relatives. In Jan 2026, The Red House still provides the best possible care for my wife. This is so reassuring for all her family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynne H (Daughter-in-law of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kind, supportive and helpful. Welcoming and answer any questions we have. Nice environment with caring staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James H (Son-in-law of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with my time at the Red House. The staff are very great, I am so proud to have my father-in-law staying here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John H (Brother of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I only come to see her once a week. I always find the staff very helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tony H (Friend of Resident) published on 26 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very friendly and efficient, and the gentleman we visited was very well looked after and comfortable. The care home is warm and welcoming with good standards.
Thank you to all the staff for your very good work in looking after people needing all degrees of care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debra S (Niece of Resident) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come here to visit every 2 weeks to see my auntie. When I come in, the staff are so friendly and welcoming, it's always so homely, and they are so good and kind to the residents. It's clean and inviting. My auntie felt happy when she moved in. I would definitely recommend the Red House to everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen S (Niece of Resident) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A dear family member has been at Red House for 9 months, and in that time, she has flourished. The care provided by the team is exceptional, always with a smile and a kind word. They manage to create a lovely, homely atmosphere, and their kindness and compassion shine through. Residents are treated
as individuals, with respect and dignity. Meals, personal care, safety, etc., are all well done. No hesitation in recommending the Red House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F H (Sister-in-law of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I only see her once a week. I've no complaints.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A R (Son of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone looks after mum very well. She always seems to be comfortable in her self even if she's not able to articulate this. Staff are all friendly and all feels like a big family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N P (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very impressed by all the employees at The Red House. The care of my mother is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M M (Son of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad seems to me to be settled and satisfied with the care he is receiving in The Red House. I think he would like to be taken out more often, if only to local amenities. I believe that the communications to relatives could be improved. I also request that Dad be notified when I am due to visit, but
I'm not convinced he always knows that I am visiting. On the whole, he is being well looked after, and he seems happy with his care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carolanne B (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is receiving respite care at The Red House Ashtead, after 8 weeks in hospital.
The management team are efficient with flexibility and understanding.
The nursing team are extremely professional regarding doctor visits, physio appts and medication.
The care team are friendly and attentive.
The
catering team provides delicious meals, cakes and there is a daily selection to choose from.
The garden is beautifully landscaped.
The interiors are clean and comfortable.
The Red House is excellently managed, with every team member working extremely hard to the highest of standards.
My mothers health and wellbeing has improved with your care.
Many thanks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John D (Son of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very comfortable home and my mother is well cared for. My mother has seen the nurses caring for difficult residents with patience and care. The home provides services like hairdressing, nails, hand and foot massages. They have a full holistic approach. It does not feel like a care home and
we are like a family. I am in my 90s and am having a wonderful time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter R (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are extremely friendly, helpful and caring. Food is excellent (I have had lunch there with my father several times). Staff made a huge effort to enable us to take my father to the Remembrance Day Cenotaph march past. Any medical or dental issues are sorted very competently by their staff,
always keeping us well informed. I am not surprised that they have an outstanding rating.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda R (Daughter-in-law of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law has been with you for 4 years now, he seems very happy and content. He feels comfortable inviting people to visit him, know they will be welcomed and often offered tea and biscuits. He is treated with respect and dignity, there always seems a lot of staff around who are attentive to
the resident'd needs. The food is good with lots of choice. The Red House are very good at keep us informed if there are any changes in his health or dental needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R V (Daughter of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is unwell this week due to a long-term medical condition and is receiving excellent care from the staff at The Red House. We are kept informed of every change to her condition, staff make time to update us on every visit, and Mum is being treated with dignity and respect. She is calm, well-fed
and is being made as comfortable as possible. Thanks to all involved.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth P (Daughter of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Red House was my mother's home for nearly 2 years. She had Alzheimer's and died last month. My family and I spent a lot of time at the home and were able to intimately see how wonderful the home truly is.
The staff are motivated and professional. Each resident is treated and known as an individual.
Their care is thoughtfully tailored to their needs. They are part of a family.
This is an ethos set by the manager and carried through with kindness and smiles by everyone.
As a relative, I also felt looked after and considered.
Staff are continually kept up to date with appropriate care practices and records are well kept and available. Safety is paramount.
The chefs are fabulous. They take care to know the favourites and diet of each person and will go to great lengths to provide enjoyable nutritious food, especially for those less keen to eat.
Staff always take care to have a chat, give a smile, hold a hand, sing a song or have a dance with a resident. I cannot recommend it enough.
Reply from Val, Manager at Aurem Care (The Red House)Thank you for your heartfelt review. We are glad our dedicated staff and caring environment positively impacted your mother and family. Your recommendation is greatly appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C T (Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in this care home since 01.02.2022, the care I have received has been excellent from management and all members of staff, with help at anytime - day and night.
Reply from Swapnil Pradhan, Marketing at Aurem Care (The Red House)Thank you very much for taking the time to share your thoughts with us. Your review is greatly appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Aurem Care (The Red House) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.705 for Aurem Care (The Red House) is calculated as follows: ( (167 Excellents x 5) + (48 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 224 Ratings = 4.705
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Aurem Care (The Red House) is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (1)

Val

Val Mathew

Job Title: General Manager Joined: 2012

Val joined The Red House in December 2012 and comes with a wealth of experience both Clinically and Deputising in Nursing Homes. She is a very experienced RGN with a passion for delivering the highest standards of care to residents and prides herself in supporting and mentoring her staff. Val is very much family orientated, she spends her spare time with her family.

Frequently Asked Questions about Aurem Care (The Red House)

What types of Care is Aurem Care (The Red House) registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Aurem Care (The Red House) have?

There are 26 Single Rooms.

What are the Facilities & Services at Aurem Care (The Red House)?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aurem Care (The Red House) to the centre of Ashtead?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aurem Care (The Red House) to verify any information. View our terms and conditions. Aurem Care (The Red House) has an Enhanced Service - more info.