Group Review Score(the average from all locations with a review score)
Care Homes Owned by Aurem Care
At Aurem Care, People Caring About People is at the heart of everything the organisation does. Aurem Care provides high-quality residential, nursing, dementia, and respite care across care homes throughout the UK, combining professional expertise with genuine compassion.
Aurem Care homes are welcoming communities where residents feel safe, valued, and supported. Moving into care should feel like moving into a place that truly feels like home, with personalised care tailored to...
At Aurem Care, People Caring About People is at the heart of everything the organisation does. Aurem Care provides high-quality residential, nursing, dementia, and respite care across care homes throughout the UK, combining professional expertise with genuine compassion.
Aurem Care homes are welcoming communities where residents feel safe, valued, and supported. Moving into care should feel like moving into a place that truly feels like home, with personalised care tailored to individual needs, family values at the centre of daily life, and a strong focus on dignity, independence, and wellbeing.
Aurem Care recognises that great care extends beyond physical support. Through meaningful activities, nutritious dining, community connections, and enriching experiences, residents are supported to live fulfilling and rewarding lives while maintaining the relationships, interests, and routines that matter most to them.
Dedicated teams are committed to creating warm, homely environments where friendships flourish, independence is encouraged, and every individual is treated with kindness, dignity, and compassion. The organisation aims to ensure each resident receives the highest standards of support in a place they can truly call home.
"Unfortunately, a couple of weeks after this, he took a rapid and ultimately terminal decline. After 16 years of excellent care, the whole..."Read all 49 reviews
from £1,600 / weekSize 66 rooms
Location Type: Care Home
On the outskirts of Edinburgh in Penicuik, Aaron House is a lovely historic building comprising of the old mansion house and 2 newer wings. The care home is operated by Aurem care. The care home offers... Read more
"My father has been in a care home for 6 years and has had problems in all of them besides this one. This is by far the best one with the..."Read all 51 reviews
from £1,750 / weekSize 43 rooms
Location Type: Care Home
Tucked away in the serene Surrey village of Chaldon, close to Caterham, Glebe House is a beautiful Georgian-style care home surrounded by well-tended gardens. Glebe House provides a safe and supportive... Read more
"Since arriving Terry has been made to feel genuinely welcome. The staff are consistently friendly engaging and take the time to know him as..."Read all 76 reviews
from £1,750 / weekSize 26 rooms
Location Type: Care Home
The Red House Care Home is a welcoming care home offering residential, nursing, dementia and respite care. Located in a residential area between Leatherhead and Epsom, it is a few minutes walk away from... Read more
"West Bank care home looked after my wonderful Dad in his last days. All the staff were compassionate and caring and took the time to look..."Read all 42 reviews
from £1,750 / weekSize 40 rooms
Location Type: Care Home
Westbank Care Home, located in the tranquil village of Borough Green, offers exceptional residential, nursing and dementia care in a warm and welcoming environment. The dedicated team at Westbank is committed... Read more
"We like it here, she enjoy the activities and has made friends and all the staff are lovely,
She gets good care here and they always call..."Read all 50 reviews
from £1,750 / weekSize 32 rooms
Location Type: Care Home
Kenwood Care Home, located in the heart of North Finchley, offers exceptional care in a warm and welcoming environment. This modern, purpose-built home is designed to cater to the needs of its residents,... Read more
"A lovely, warm and cosy 'home from home'
The staff are very caring and always smiling and the residents are treated with respect.
The..."Read all 52 reviews
from £1,250 / weekSize 32 rooms
Location Type: Care Home
Hillcrest Care Home in Frodsham offers a warm and welcoming environment, providing high-quality care tailored to individual needs. The home is renowned for its compassionate team, who deliver personalised... Read more
"Lovely staff. Very caring and always happy to help. Nothing is too much trouble. The environment is welcoming and happy. The lounge and..."Read all 53 reviews
from £1,300 / weekSize 49 rooms
Location Type: Care Home
Kilburn Care Home, located in the charming village of Kilburn, provides exceptional residential and dementia care within a warm and welcoming environment.
The dedicated team at Kilburn Care Home is... Read more
"My elderly father was placed in the OAKS care home for end of life care after a short stay with the NHS. The care and compassion shown to..."Read all 69 reviews
from £1,500 / weekSize 61 rooms
Location Type: Care Home
The Oaks Care Home offers a homely and inclusive environment designed to provide exceptional care and comfort for its residents. Nestled in the peaceful suburb of Colchester and overlooking the Hilly... Read more
"My sister was in a care home previous to Lostock Lodge, it was hell, we made a formal complaint. Lostock Lodge has changed my sister from a..."Read all 53 reviews
from £1,250 / weekSize 32 rooms
Location Type: Care Home
Lostock Lodge Care Home in Lostock Hall offers a warm, welcoming environment designed to provide exceptional care and support. The home specialises in residential, dementia, and respite care, ensuring... Read more
"We were very pleased to find Brimington for my aunt last year. We only visited 2 care homes but after seeing Brimington we decided it..."Read all 74 reviews
from £1,200 / weekSize 45 rooms
Location Type: Care Home
Located in a quiet village on the outskirts of Chesterfield, Brimington Care Home is purpose-built to provide residential dementia care, palliative care, respite care and intermediate care as an alternative... Read more
"Staff are welcoming and friendly. We are able to visit in the lounge with the dog, which brings pleasure. Our sister is treated with..."Read all 43 reviews
from £1,200 / weekSize 46 rooms
Location Type: Care Home
South Haven Lodge Care Home, located in the heart of Southampton, offers a warm and welcoming environment for its residents. This modern facility is dedicated to providing exceptional care tailored to... Read more
"All the staff at Buxton Lodge Care Home in Caterham look after my wife very well, showing care and compassion. She has settled in well and..."Read all 64 reviews
from £1,500 / weekSize 44 rooms
Location Type: Care Home
Buxton Lodge Care Home, located in the heart of Caterham, offers a warm and welcoming environment for its residents.
The home provides exceptional residential and dementia care tailored to each individual's... Read more
Older Person Care
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Residential Care
Dementia Residential Care
Nursing Care
Dementia Nursing Care
Aurem Care Reviews (676)
9.2
Aurem Care has a Group Review Score of 9.2 (9.212) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aurem Care must have a Review Score.
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Review of Buxton Lodge Care Home from Cathy F (Daughter of Resident) published on 14 September 2026 Submitted via Website•
Overall Experience
Our 93-year-old Mum entered Buxton Lodge needing nursing care; she died less than six weeks later. Key failures include (but are not limited too): Small, soft meals and eating support were not provided. Unsuitable meals were left untouched and cold.
Drinking aids unused; water rarely offered and...
Our 93-year-old Mum entered Buxton Lodge needing nursing care; she died less than six weeks later. Key failures include (but are not limited too): Small, soft meals and eating support were not provided. Unsuitable meals were left untouched and cold. Drinking aids unused; water rarely offered and often out of reach. Her teeth became brown and plaque-covered; Speech and Language Therapist said they appeared not to have been cleaned for weeks. Bed not placed against wall despite requests; bed-rail not used; fall mat unplugged or pushed under the bed; call bell out of reach and useless due to dementia. Bed-bound residents largely ignored; minimal interaction unless in the lounge. New towels and wash products remained unused. Flowers died without water; cards and gifts remained unopened. Invoices were late, wrong or duplicated, and repayment was delayed.
Some staff may have tried, but there were far too few of them. Mum deserved dignity and safety - she did not receive it. I am devasted.
↩Reply from Kirsty Henshaw, Group Operations Director at Buxton Lodge Care Home
Thank you for sharing this review, and please accept my sincere apologies for the experience your mother had during her time at Buxton Lodge, and for the distress this has caused you and your family. What you have described is not the standard of care we expect to provide, particularly for a...
Thank you for sharing this review, and please accept my sincere apologies for the experience your mother had during her time at Buxton Lodge, and for the distress this has caused you and your family. What you have described is not the standard of care we expect to provide, particularly for a resident living with dementia who required this level of support and attentiveness.
Where we find that our standards were not met, we will take the appropriate action, and we will use this as an opportunity to make sure changes are put in place for the benefit of all residents.
I would welcome the opportunity to discuss this with you directly, so that I can hear more about your mother's experience and update you personally on the outcome of our review. Please do contact me directly using the home's details so we can arrange this.
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Review of Glebe House from B T (Son of Resident) published on 11 September 2026 Submitted via Postal Card•
Overall Experience
My father has been in a care home for 6 years and has had problems in all of them besides this one. This is by far the best one with the best care from the carers and maintenance man.
My father has been in a care home for 6 years and has had problems in all of them besides this one. This is by far the best one with the best care from the carers and maintenance man.
↩Reply from Alexandra, Support Team at Glebe House
Hello,
Thank you very much for taking the time to leave a lovely review of Glebe House care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.
People caring for people is at the heart of everything we do, and we...
Hello,
Thank you very much for taking the time to leave a lovely review of Glebe House care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.
People caring for people is at the heart of everything we do, and we continually strive to deliver high standards of care and ensuring all residents feel truly at home.
Thank you once again.
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Review of Brimington Care Home from H R (Niece of Resident) published on 4 September 2026 Submitted via Website•
Overall Experience
We were very pleased to find Brimington for my aunt last year. We only visited 2 care homes but after seeing Brimington we decided it would be the one. The staff always know what is going on with her, they seem to be very caring and have endless patience. There are lots of activities which keep...
We were very pleased to find Brimington for my aunt last year. We only visited 2 care homes but after seeing Brimington we decided it would be the one. The staff always know what is going on with her, they seem to be very caring and have endless patience. There are lots of activities which keep them busy. I really like the video clips on social media. Would highly recommend.
↩Reply from Alexandra, Support Team at Brimington Care Home
Hello, Thank you very much for taking the time to leave a lovely review of Brimington Care Home. It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.
People caring for people is at the heart of everything we do, and we...
Hello, Thank you very much for taking the time to leave a lovely review of Brimington Care Home. It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team. People caring for people is at the heart of everything we do, and we continually strive to deliver high standards of care and ensuring all residents feel truly at home.
Thank you once again.
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Review of The Red House from M J (Relative of Resident) published on 4 September 2026 Submitted via Postal Card•
Overall Experience
Since arriving Terry has been made to feel genuinely welcome. The staff are consistently friendly engaging and take the time to know him as a person. The food is well prepared and varied, and he is enjoying the quality of the meals. There's also a strong programme of activities with plenty on offer...
Since arriving Terry has been made to feel genuinely welcome. The staff are consistently friendly engaging and take the time to know him as a person. The food is well prepared and varied, and he is enjoying the quality of the meals. There's also a strong programme of activities with plenty on offer to keep residents stimulated and involved. Overall it's been reassuring and positive experience for our family.
↩Reply from Alexandra, Support Team at The Red House
Hello,
Thank you very much for taking the time to leave a lovely review of The Red House care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.
People caring for people is at the heart of everything we do, and we...
Hello,
Thank you very much for taking the time to leave a lovely review of The Red House care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.
People caring for people is at the heart of everything we do, and we continually strive to deliver high standards of care and ensuring all residents feel truly at home.
Thank you once again.
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Treated with Dignity
Food & Drink
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Review of The Red House from Janet P (Friend of Resident) published on 3 September 2026 Submitted via Postal Card•
Overall Experience
I was welcomed warmly on my first visit to the care home. I was visiting a friend and shown to where he was straight away. The home was very clean, and I observed the attention being paid to the residents in a caring manner. My friend wished to go to his room as I left, and I told one of the staff....
I was welcomed warmly on my first visit to the care home. I was visiting a friend and shown to where he was straight away. The home was very clean, and I observed the attention being paid to the residents in a caring manner. My friend wished to go to his room as I left, and I told one of the staff. Someone came within a few minutes to wheel him to his room. Ellie, carer, came to talk to us brightly during my visit and asked how I knew David. This enabled him to tell her how we became friends, and she showed genuine interest with a lovely smile. David was quite animated as he talked to her.
↩Reply from Alexandra, Support Team at The Red House
Hello Janet,
Thank you for taking the time to share such a wonderful review of The Red House.
We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved.
Providing compassionate,...
Hello Janet,
Thank you for taking the time to share such a wonderful review of The Red House.
We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved.
Providing compassionate, person-centred care is at the heart of everything we do, and we continually strive to create a warm, supportive environment where residents feel safe, valued and truly at home.
Thank you once again for your thoughtful comments. Best wishes,
The Team at The Red House
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Review of Westbank Care Home from Cathy D (Daughter of Resident) published on 2 September 2026 Submitted via Website•
Overall Experience
West Bank care home looked after my wonderful Dad in his last days. All the staff were compassionate and caring and took the time to look after our family too. Especially my mum. This meant so much at such a heartbreaking time.
The staff really care and the manager Beckie also goes above and...
West Bank care home looked after my wonderful Dad in his last days. All the staff were compassionate and caring and took the time to look after our family too. Especially my mum. This meant so much at such a heartbreaking time.
The staff really care and the manager Beckie also goes above and beyond. We couldn't have asked for better care for our dearly beloved Dad. Thank you.
↩Reply from Alexandra, Support Team at Westbank Care Home
Hello Cathy,
Thank you for taking the time to share such a lovely review of Westbank.
We are pleased to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved.
Providing compassionate,...
Hello Cathy,
Thank you for taking the time to share such a lovely review of Westbank.
We are pleased to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved.
Providing compassionate, person-centred care is at the heart of everything we do, and we continually strive to create a warm, supportive environment where residents feel safe, valued and truly at home.
Thank you once again for your thoughtful comments. Best wishes,
The Team at Westbank
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Review of Buxton Lodge Care Home from I S (Son of Resident) published on 1 September 2026 Submitted via Website•
Overall Experience
Ashamed our mum spent time there in 2026.
Our mum was a recent resident, towards the end of her life &suffering with dementia, while she fell out of bed because they never put the bed side up, she lay on the floor then waited hours for the doctor to come to see if she broke her pelvis.
She was...
Ashamed our mum spent time there in 2026.
Our mum was a recent resident, towards the end of her life &suffering with dementia, while she fell out of bed because they never put the bed side up, she lay on the floor then waited hours for the doctor to come to see if she broke her pelvis.
She was bed-bound and in her room I kept seeing her glass of water being left out of her reach, They said she has a button to push if she needed anything - SHE HAD DEMENTIA - she couldn't remember our names, never mind a button!
They kept trying to feed her regular menu foods when we told them she couldn't swallow and needed soft food. I was with her when she cried that she needed the toilet - a job for 2 carers to lift her. Only one was available (ONE person for the whole floor!) the second was late back from her break. We waited 25 mins, By this time, mum had an accident and suffered the humiliation of wetting the bed.
Theres so much more. AUREM CARE (parent company) and management are to blame
↩Reply from Kirsty Henshaw, Group Operations Director at Buxton Lodge Care Home
Thank you for sharing this review, and please accept my sincere apologies for the experience your mother had during her time at Buxton Lodge, and for the distress this has caused you and your family. What you have described is not the standard of care we expect to provide, particularly for a...
Thank you for sharing this review, and please accept my sincere apologies for the experience your mother had during her time at Buxton Lodge, and for the distress this has caused you and your family. What you have described is not the standard of care we expect to provide, particularly for a resident living with dementia who required this level of support and attentiveness.
Where we find that our standards were not met, we will take the appropriate action, and we will use this as an opportunity to make sure changes are put in place for the benefit of all residents.
I would welcome the opportunity to discuss this with you directly, so that I can hear more about your mother's experience and update you personally on the outcome of our review. Please do contact me directly using the home's details so we can arrange this.
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Review of The Oaks Care Home from D R (Daughter of Resident) published on 20 August 2026 Submitted via Postal Card•
Overall Experience
My elderly father was placed in the OAKS care home for end of life care after a short stay with the NHS. The care and compassion shown to my father was exemplary. He was admitted with complex wounds which needed changing daily. The nursing staff attended to his complex wound with a kind, gentle,...
My elderly father was placed in the OAKS care home for end of life care after a short stay with the NHS. The care and compassion shown to my father was exemplary. He was admitted with complex wounds which needed changing daily. The nursing staff attended to his complex wound with a kind, gentle, reassuring, professionalism. At such a difficult emotional time my father received the best standard of care and compassion, thank you to the entire team at the Oaks.
↩Reply from Alexandra, Support Team at The Oaks Care Home
Hello,
Thank you for taking the time to share such a wonderful review of The Oaks.
We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved.
Providing compassionate,...
Hello,
Thank you for taking the time to share such a wonderful review of The Oaks.
We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved.
Providing compassionate, person-centred care is at the heart of everything we do, and we continually strive to create a warm, supportive environment where residents feel safe, valued and truly at home.
Thank you once again for your thoughtful comments. Best wishes,
The Team at The Oaks
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Review of The Oaks Care Home from N T (Father of Resident) published on 10 August 2026 Submitted via Website•
Overall Experience
Im personally very pleased with the attebtion and care that my daugher T receives It goes beyound just looking after her All her welfare and needs are addressed imediately When I visit her I always found her to be well cared for
Every member of staff,I feel is there for her on every level
Im personally very pleased with the attebtion and care that my daugher T receives It goes beyound just looking after her All her welfare and needs are addressed imediately When I visit her I always found her to be well cared for
Every member of staff,I feel is there for her on every level
↩Reply from R S, Home Manager at The Oaks Care Home
Thank you so much for your lovely feedback. It is very much appreciated by the whole team.
We are delighted to hear that you are pleased with the care and attention your daughter receives and that you feel her overall welfare and needs are being well supported. It means a great deal to us to know...
Thank you so much for your lovely feedback. It is very much appreciated by the whole team. We are delighted to hear that you are pleased with the care and attention your daughter receives and that you feel her overall welfare and needs are being well supported. It means a great deal to us to know that you feel reassured when you visit her and that you see the commitment of our staff.
Thank you again for taking the time to share your kind words with us.
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Review of Glebe House from W S (Brother-in-law of Resident) published on 10 August 2026 Submitted via Postal Card•
Overall Experience
All staff are fantastic and meet all round needs
All staff are fantastic and meet all round needs
↩Reply from Alexandra, Support Team at Glebe House
Hello,
Thank you very much for taking the time to leave a lovely review of Glebe House care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.
People caring for people is at the heart of everything we do, and we...
Hello,
Thank you very much for taking the time to leave a lovely review of Glebe House care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.
People caring for people is at the heart of everything we do, and we continually strive to deliver high standards of care and ensuring all residents feel truly at home.
Thank you once again.
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Cleanliness
Treated with Dignity
Food & Drink
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Review of Aaron House from R A (Brother of Resident) published on 10 August 2026 Submitted via Website•
Overall Experience
Unfortunately, a couple of weeks after this, he took a rapid and ultimately terminal decline. After 16 years of excellent care, the whole team showed that they could ensure his passing was as well looked after as the previous years.
He went to Aaron House fairly active, but with a significant...
Unfortunately, a couple of weeks after this, he took a rapid and ultimately terminal decline. After 16 years of excellent care, the whole team showed that they could ensure his passing was as well looked after as the previous years. He went to Aaron House fairly active, but with a significant brain injury. The team managed his escape attempts, his behavioural changes over decade and his slow changes. Never in the whole time was I in doubt that we had found the right facility for him. He was able to enjoy the gardens for many years and walk with us around the woods beside the home. As things changed, his world became smaller, but the care remained.
Thank you so much to all the staff, one or two of whom were at Aaron house for most if not all of his 16 years.
↩Reply from Angela Airlie, Manager at Aaron House
Andrew, thank you so much for taking the time to complete this review . It was a true privilege to care for C over the past 16 years and to be trusted to support him through every stage of his journey. We are deeply honoured that you felt Aaron House was the right home for him and that you always...
Andrew, thank you so much for taking the time to complete this review . It was a true privilege to care for C over the past 16 years and to be trusted to support him through every stage of his journey. We are deeply honoured that you felt Aaron House was the right home for him and that you always had confidence in the care he received. We are especially touched by your kind words about the care and compassion shown during his final days. Providing comfort, dignity and support at the end of life is one of the greatest responsibilities we have, and it means a great deal to know that you felt he was cared for with the same kindness and dedication throughout his time with us.
We will ensure your lovely comments are shared with the whole team, particularly those colleagues who had the privilege of knowing and caring for him for so many years. Thank you again
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Review of Kenwood Care Home from Tania D (Daughter of Resident) published on 7 August 2026 Submitted via Postal Card•
Overall Experience
We like it here, she enjoy the activities and has made friends and all the staff are lovely, She gets good care here and they always call me if mum is unwell.
Very pleased with everything
We like it here, she enjoy the activities and has made friends and all the staff are lovely, She gets good care here and they always call me if mum is unwell.
Very pleased with everything
↩Reply from Alexandra, Support Team at Kenwood Care Home
Tania,
Thank you very much for taking the time to leave a lovely review of Kenwood care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.
People caring for people is at the heart of everything we do, and we...
Tania,
Thank you very much for taking the time to leave a lovely review of Kenwood care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.
People caring for people is at the heart of everything we do, and we continually strive to deliver high standards of care and ensuring all residents feel truly at home.
Thank you once again.
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Review of Glebe House from Maggie S (Sister of Resident) published on 5 August 2026 Submitted via Postal Card•
Overall Experience
All staff are friendly and helpful. Food is nutritional and good selection. Residents is always asked their preferences for meals. Residents needs are met with care and consideration.
All staff are friendly and helpful. Food is nutritional and good selection. Residents is always asked their preferences for meals. Residents needs are met with care and consideration.
↩Reply from Alexandra, Support Team at Glebe House
Hello Maggie,
Thank you very much for taking the time to leave a lovely review of Glebe House care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.
People caring for people is at the heart of everything we do,...
Hello Maggie,
Thank you very much for taking the time to leave a lovely review of Glebe House care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.
People caring for people is at the heart of everything we do, and we continually strive to deliver high standards of care and ensuring all residents feel truly at home.
Thank you once again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Safety / Security
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Review of Lostock Lodge from G B (Sister of Resident) published on 29 July 2026 Submitted via Postal Card•
Overall Experience
My sister was in a care home previous to Lostock Lodge, it was hell, we made a formal complaint. Lostock Lodge has changed my sister from a ghost of herself into a person who shows me that she remembers me. Her interactions and overall demenour have improved 100%. I can't thank you guys enouth....
My sister was in a care home previous to Lostock Lodge, it was hell, we made a formal complaint. Lostock Lodge has changed my sister from a ghost of herself into a person who shows me that she remembers me. Her interactions and overall demenour have improved 100%. I can't thank you guys enouth. THANK YOU.
↩Reply from Alexandra, Support Team at Lostock Lodge
Hello, Thank you for taking the time to share such a wonderful review of Lostock Lodge We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved.
Providing compassionate,...
Hello, Thank you for taking the time to share such a wonderful review of Lostock Lodge We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved. Providing compassionate, person-centred care is at the heart of everything we do, and we continually strive to create a warm, supportive environment where residents feel safe, valued and truly at home. Thank you once again for your thoughtful comments. Best wishes,
The Team at Lostock Lodge
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Review of Kilburn Care Home from Stanley C (Husband of Resident) published on 24 July 2026 Submitted via Postal Card•
Overall Experience
Satisfied with the care and excellent service from all the staff.
Satisfied with the care and excellent service from all the staff.
↩Reply from Alexandra, Support Team at Kilburn Care Home
Stanley,
Thank you for taking the time to share such a wonderful review of Kilburn.
We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved.
Providing compassionate,...
Stanley,
Thank you for taking the time to share such a wonderful review of Kilburn.
We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved.
Providing compassionate, person-centred care is at the heart of everything we do, and we continually strive to create a warm, supportive environment where residents feel safe, valued and truly at home.
Thank you once again for your thoughtful comments. Best wishes,
The Team at Kilburn
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Review of The Red House from Julie W (Friend of Resident) published on 22 July 2026 Submitted via Postal Card•
Overall Experience
I have been many times to this home and have always found the staff polite, courteous and kind. I especially appreciated the attention to small but important details today. The staff - patient was very high today - so that no one was rushed. I would have no hesitation to recommend The Red House or...
I have been many times to this home and have always found the staff polite, courteous and kind. I especially appreciated the attention to small but important details today. The staff - patient was very high today - so that no one was rushed. I would have no hesitation to recommend The Red House or allowing anyone close to me to be moved to here. I have had experience of many care homes. Well done everyone!
↩Reply from Alexandra, Support Team at The Red House
Hello Julie,
Thank you for taking the time to share such a wonderful review of The Red House
We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved.
Providing compassionate,...
Hello Julie,
Thank you for taking the time to share such a wonderful review of The Red House
We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved.
Providing compassionate, person-centred care is at the heart of everything we do, and we continually strive to create a warm, supportive environment where residents feel safe, valued and truly at home.
Thank you once again for your thoughtful comments. Best wishes,
The Team at The Red House
Facilities
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Treated with Dignity
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Staff
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Management
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No Rating
Review of South Haven Lodge from Matt M (Son of Resident) published on 22 July 2026 Submitted via Postal Card•
Overall Experience
From the cleaners down to the management, all the staff are caring, kind and professional
From the cleaners down to the management, all the staff are caring, kind and professional
↩Reply from Alexandra, Support Team at South Haven Lodge
Hello Matt,
Thank you for taking the time to share such a wonderful review of South Haven Lodge.
We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved.
Providing...
Hello Matt,
Thank you for taking the time to share such a wonderful review of South Haven Lodge.
We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved.
Providing compassionate, person-centred care is at the heart of everything we do, and we continually strive to create a warm, supportive environment where residents feel safe, valued and truly at home.
Thank you once again for your thoughtful comments. Best wishes,
The Team at South Haven Lodge
Facilities
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Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
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Value for Money
No Rating
Review of Kilburn Care Home from Alan L (Son of Resident) published on 10 July 2026 Submitted via Postal Card•
Overall Experience
Lovely staff. Very caring and always happy to help. Nothing is too much trouble. The environment is welcoming and happy. The lounge and dining areas are spotlessly clean and the food is appetising. The staff are always happy to prepare something else to encourage eating and drinking.
Lovely staff. Very caring and always happy to help. Nothing is too much trouble. The environment is welcoming and happy. The lounge and dining areas are spotlessly clean and the food is appetising. The staff are always happy to prepare something else to encourage eating and drinking.
↩Reply from Alexandra, Support Team at Kilburn Care Home
Hello Alan, Thank you for taking the time to share such a wonderful review of Kilburn Care Home.
We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved. Providing compassionate,...
Hello Alan, Thank you for taking the time to share such a wonderful review of Kilburn Care Home.
We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved. Providing compassionate, person-centred care is at the heart of everything we do, and we continually strive to create a warm, supportive environment where residents feel safe, valued and truly at home. Thank you once again for your thoughtful comments. Best wishes, The Team at Kilburn
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Review of Glebe House from Maric D (Son of Resident) published on 8 July 2026 Submitted via Postal Card•
Overall Experience
My mum has been a resident for a couple of months, all the staff have been welcoming and treated mum with respect and dignity. They have also been supportive to myself and other siblings
My mum has been a resident for a couple of months, all the staff have been welcoming and treated mum with respect and dignity. They have also been supportive to myself and other siblings
↩Reply from Alexandra, Support Team at Glebe House
Hello Maric D, Thank you for taking the time to share such a wonderful review of Glebe House, We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved.
Providing compassionate,...
Hello Maric D, Thank you for taking the time to share such a wonderful review of Glebe House, We are delighted to hear about your positive experience. Your kind words mean a great deal to our team, and we will be sure to pass on your feedback to everyone involved. Providing compassionate, person-centred care is at the heart of everything we do, and we continually strive to create a warm, supportive environment where residents feel safe, valued and truly at home. Thank you once again for your thoughtful comments. Best wishes,
The Team at Glebe House
Facilities
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Treated with Dignity
Food & Drink
Staff
Activities
Management
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Review of Westbank Care Home from P P (Husband of Resident) published on 7 July 2026 Submitted via Postal Card•
Overall Experience
Westbank Care Home. Kind and professional staff. Pleasant environment. Having visited my wife, I always leave feeling good.
Westbank Care Home. Kind and professional staff. Pleasant environment. Having visited my wife, I always leave feeling good.
↩Reply from Alexandra, Support Team at Westbank Care Home
Thank you very much for taking the time to leave a lovely review of Westbank Care Home. It means so much to us when our staff receive this level of praise, and your kind comments will be sent on to the team. People caring for people is at the heart of everything we do, and we continually strive to deliver high standards of care and ensure all residents feel truly at home. Thank you once again.
Chefs from across Aurem Care have completed specialist training designed to further enhance the quality, safety and presentation of meals for residents with swallowing difficulties. The training focused on the...
12 Jun 2026
By Chelsea Jeffrey, Head of Food Experience, Aurem Care When people think about food in care homes, nutrition is often the first thing that comes to mind. Of course, ensuring...
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Frequently Asked Questions about Aurem Care
Costs for care homes owned by Aurem Care
Average costs per week for care homes owned by Aurem Care by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Aurem Care, based on 12 out of 12 settings.
Type of Care Provided
Average Weekly Cost
Residential Care
£1,473
Residential Dementia Care
£1,473
Nursing Care
£1,567
Nursing Dementia Care
£1,567
All Care Types
£1,483
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.
Average costs per week for care homes owned by Aurem Care by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Aurem Care, based on 12 out of 12 settings.
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.
How many Care Homes does Aurem Care own?
Aurem Care own 12 Care Homes.
Which Aurem Care Care Homes have the highest review score?
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aurem Care to verify any information. View our terms and conditions. Aurem Care has an Enhanced Service -what an Enhanced Service includes.
