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Care Home Owned by Aurem Care in Cheshire

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Aurem Care in Cheshire

Only the locations & reviews in Cheshire for Aurem Care are showing below.

View the details of all 14 locations (with 703 reviews) owned by Aurem Care

Aurem Care Locations in Cheshire (1)

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1 Care Home owned by Aurem Care in Cheshire
Hillcrest

Manley Road, Frodsham WA6 6ES 

9.8 47 reviews
"My mum has recently moved into Hillcrest, and upon entering for the first time we immediately felt very welcome. It felt very homely and…"   Read all 47 reviews
Location Type Care Home

Hillcrest Care Home in Frodsham offers a warm and welcoming environment, providing high-quality care tailored to individual needs. The home is renowned for its compassionate team, who deliver personalised support to residents, ensuring their comfort… Read more about Hillcrest

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Visual / Hearing Impairment
  • 32 Rooms
  • from £1,100 / week

Aurem Care Reviews in Cheshire (47)

9.5

Aurem Care has a Group Review Score of 9.5 (9.539) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aurem Care must have a Review Score.

Overall Experience
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Reviewer Connection to Aurem Care
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Review of

Hillcrest

from J W (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum who is now 95 yrs old & has dementia went into Hillcrest April 2023. She initially went in for respite care after a fall. However it soon became clear that full time care was needed & Mum decided to stay. For both of us it had been to right decision. The Staff & Management are excellent. Caring
& respectful but allow my Mum to make her own choices. She has a lovely room with a view of Frodsham which is bright & always clean. She's continually tells me how kind the staff are to her which is of great comfort to me as I know she is safe & well cared for. Hillcrest have a Sister Vicky from the GP surgery visit every week which works well in supporting any medical issues.I would recommend Hillcrest for their professional but homely approach & am impressed by the Management of home & staff. Thank you Lorraine & Julie & all the staff.
Reply from Lorraine Purvor, Home Manager at Hillcrest

Thank you for taking the time to send a review for our home - your words and sentiments will be shared with all staff :-)

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Review of

Hillcrest

from Jackie C (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has recently moved into Hillcrest, and upon entering for the first time we immediately felt very welcome. It felt very homely and the staff seemed very professional and caring.
We feel confident that mum will be taken great care of and know that we can ring anytime or email as we live quite a
distance away.
Reply from Lorraine Purvor, Home Manager at Hillcrest

Thank you for taking the time to leave us a review - we will share your lovely comments with staff :-)

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Review of

Hillcrest

from Vikki B (Daughter of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into respite for a few weeks after experiencing multiple falls and hospital visits whilst in her own home. She has really thrived during her stay and the team have been fantastic. Putting my trust in people to look after my lovely mum has been really difficult, but to see her so content
and relaxed has been such a relief.
Reply from Lorraine Purvor, Home Manager at Hillcrest

Many thanks for taking the time to leave us a review, we appreciate you feedback and your trust and will share with our wonderful team :-)

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Review of

Hillcrest

from Kassie T (Granddaughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad went into Hillcrest and decided this himself as he wanted company and more help with things. We do not live close by so couldn't visit often. We was unaware at first he went into a home but when we did find out the manager and staff was so supportive and updated us on everything. We went
over to visit and the staff was caring helpful and just overall great. Grandad seems happy and content at the home. As we are not close Hillcrest is his family and company he has been missing. With us not being close staff email me and call me with updates on grandad and I appreciate this so much. The staff don't judge and understand we cant visit that much, we wish we could but with kids, working and life being so busy and we are far away it's hard. Highly recommend this place. As long as my grandad is happy we are happy and getting all the support and help he needs. Thank you all Hillcrest staff, manager, cook, house keepers, handymen etc.
Reply from Lorraine Purvor, Home Manager at Hillcrest

Thank you for taking the time to review our service, its lovely to read your comments - these will be past on to staff. We take pride in our longstanding team who all have a huge role to play in the care and support delivered to our residents (and their families) and will endeavour to continue this. Grandad is certainly a character and it has been an interesting journey at times....many thanks again

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Review of

Hillcrest

from David M (Son of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were professionals during my mothers residency. Always polite, and providing health updates if anything had changed. Great care home and staff. During her decline with dementia I could have not asked for a more supportive home for her.
Reply from Lorraine Purvor, Home Manager at Hillcrest

Its lovely to hear your comments about our home, care and staff. I will pass on to the team, many thanks.

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Review of

Hillcrest

from Mags P (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum recently passed away after around 18 months at Hillcrest. Before she passed away she had been quite ill and bed bound as well as having had dementia for around 4 years. I cannot praise the team at Hillcrest enough, the support they gave me and our family was second only to the care they gave
Mum. I guess its easy when folk have dementia to not see them as still being a person, quite the contrary from the Hillcrest team who treated mum with such respect, compassion and fondness that helped mum throughout her time with them. Its so very true that any team is only as good as its leader, the manager is immense and walks that path between being a great support and holding up the mirror with such skill.
They truly felt like part of my extended family and want to thank them all for their support, preparedness to laugh with me when the time was right and know when I needed time to cry. You are amazing xx
Reply from Lorraine Purvor, Home Manager at Hillcrest

Thank you so much for your lovely comments - its much appreciated. I am very proud to pass these on to our lovely hardworking staff - those you see and those you don't behind the scenes - that make up the team. We try our very best to create a homely welcoming atmosphere for our residents and their families.

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Review of

Hillcrest

from M G (Son of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Hillcrest since November. She settled in very quickly, which came as a surprise knowing mum. Which I can only put down to the professional and caring staff who made her feel welcome and safe.
The care has been excellent and any incident for example a fall, is always notified
to me by phone and what action they have taken.
I wouldn't want mum anywhere else.
Reply from Lorraine Purvor, Home Manager at Hillcrest

Many thanks for taking the time to complete a review for us, we value you comments, which help us to improve were required. Its lovely to hear that you 'wouldn't put Mum anywhere else'.

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Review of

Hillcrest

from R E (Son-in-law of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care by all the staff of my Mother-in-law. Communication with us was also very good.
Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest

Thank you for your review & kind words about our home.

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Review of

Hillcrest

from W E (Daughter of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been at Hillcrest for almost two years. She has been well cared for during this time. At the end of her life she was treated with dignity and necessary professionals were brought in to be consulted regarding care.
The care home gave us free access and dealt well with this most difficult
time for us as a family.
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Review of

Hillcrest

from Margaret B (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is well cared for and is very happy and content at Hillcrest. The staff are amazing. They are very professional and caring. Communication between myself and the staff is very good. I am kept informed of any issues regarding my mother. I am pleased my mother is well cared for and safe at Hillcrest.
Reply from Lorraine Purvor, Manager at Hillcrest

Thank you for taking the time to conduct and send through a review for Hillcrest, we appreciate your lovely comments, they make all the hard work worthwhile.

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Review of

Hillcrest

from Dianne S (Sister of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She is well cared for, kept well-informed on all matters concerning her. She is kept clean and tidy at all times, she's happy and content there which she is, in her own way, just having bad days at times. Happy for all the care she is receiving, and safe.
Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest

We really appreciate your kind words and observations about the care at Hillcrest. Our team really take pride in the care they deliver to our residents. Thank you.

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Review of

Hillcrest

from Pauline D (Sister of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and deceased husband have been residing at Hillcrest for 3 years.
My sister's husband passed away just over a year ago, I cannot fault the care they have both received in Hillcrest and how the care of my sister still is over and above as things can be very difficult with her, she is very
happy there and everyone is very professional and very caring, I am kept informed on a regular basis and any issues discussed. I can only speak highly of Hillcrest.
Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest

Thank you for your kind comments - communication and empathy are so important in making sure that people are well cared for. The team work hard to get to know each resident and understand the important little things that mean a lot. We will make sure that your kind words are passed on to the team.

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Review of

Hillcrest

from Liz S (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident since 2022. She has dementia and is 96.
Hillcrest is a warm friendly welcoming place. Staff are always on hand to help. Mum is very well cared for and feels loved and valued.
Management staff are always ready to listen and help. They care both for the resident as well as the
wider family.
Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest

We always do our best to make sure that everyone feels at home and cared for at Hillcrest. Your kind words mean a lot and we will make sure that they are passed on for all to appreciate.

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Review of

Hillcrest

from Alan J (Son of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived at Hillcrest for nearly five years, she is very content and I am extremely impressed with the high level of care she receives, the staff are very friendly and professional, Mum says the food is excellent and receives a lot of loving care, I would totally recommend Hillcrest.
Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest

Thank you for your kind words about our home & team members. Our team take pride in the care and support given to all of our residents and your comments mean so much to us all.

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Review of

Hillcrest

from Karen J (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always found the staff excellent and caring not only for my mum but also in the support to myself - knowledgeable and caring.
My mum is happy and well looked after and supported.
I am kept informed by telephone if Mum has any issues
Mum has hairdresser and chiropodist visits as required and is
attended by nurse call-outs if she is struggling with anything.
Reply from Lorraine Purvor, Manager at Hillcrest

Thank you for taking the time to review our service and it is lovely to hear that you feel supported too. We do try to make the home feel like a family.

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Review of

Hillcrest

from Anthony Keith C (Son of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother has received has been the best, she is so well looked after nothing is too much for them from the manager down to the care staff. My mum has been there since June 2022 and I can’t thank them enough for the way they look after her.
Reply from Lorraine Purvor, Manager at Hillcrest

Thank you for taking the time to complete a review for us, your relative is certainly a character within the home. Long may it continue.

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Review of

Hillcrest

from G F (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot fault the staff at Hillcrest Care Home they are so caring and so lovely with mum. She was very unsettled when she came in and they have made every effort to settle her in and make sure she is comfortable.
Reply from Lorraine Purvor, Manager at Hillcrest

Many thanks for taking the time to review our service, it's always lovely to hear your comments, I will ensure they are passed onto the staff.

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Review of

Hillcrest

from S N (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Hillcrest for nearly 10 months now and I've found everyone to be welcoming, thoughtful and kind. The team of carers are attentive to my mum's comfort and individual needs and I feel there is genuine care for her well-being. It’s been a journey learning about my mum's condition and
the management team and carers have always been there to offer sound advice when needed. It really does make such a difference knowing my mum is safe and cared for by the team.
Reply from Lorraine Purvor, Manager at Hillcrest

Thank you for taking the time to complete a review for us, Mum's wellbeing is at the heart of what we do, we will ensure your comments are passed onto the staff.

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Review of

Hillcrest

from S W (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As always every effort is made to accommodate the individual needs of residents. As well as providing a good standard of physical care, staff also recognise the importance of maintaining close relationships with family and friends. This home continues to provide professional support alongside kindness
and gentle humour. Keep up the good work.
Reply from Lorraine Purvor, Manager at Hillcrest

How lovely to hear your comments, many thanks for taking the time to leave us a review.

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Review of

Hillcrest

from Janet G (Daughter of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Hillcrest for 20 months now. A great weight has been lifted off my shoulders as an 'only' one. She is a much happier person now, being excellently looked after by a supportive team, comprising a manager, assistant manager, carers, caterers and cleaning staff. She recently had a blood
clot and this was discovered by one of the lovely carers and immediate action was taken. I would not hesitate to recommend Hillcrest to any of my friends looking for care for their parents.
Reply from Lorraine Purvor, Manager at Hillcrest

Thank you for your kind words of appreciation, these will be passed onto the staff.

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Awards / Recognitions (1)

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