Care Homes Owned by Aurem Care in Cheshire

The home is immaculately clean and the food is delicious and very varied.

My aunt had a fall and ended up in hospital, she has vascular dementia and went into Hillcrest initially for respite care. The staff were so lovely with her, she loved all the food and regained her appetite. She had up and downs days the staff were very patience with her, she is quite shy and does not mix well with others but the staff encouraged her to come out of her room and chat with other residents. Quite often I would see a resident in the office having a cuppa and chat with staff when they needed settling. My aunt thought she was in a hotel most of the time. She wanted to go home and once we met with the Social Worker and one of the carers it was agreed that she could live independently with support from carers. When we picked her up she did not want to leave and was upset, the staff all gave her a hug and welcomed her back anytime for a cuppa. She said she would miss them. Once home she soon settled. Thank you to all the Hillcrest staff.

I cannot speak highly enough of the entire experience. This facility truly provides an excellent environment for both residents and their families. For us, this respite was a much-needed break.

The staff at Hillcrest are nothing short of fantastic. Their warmth and dedication made a significant difference during our stay. From the moment we arrived, the team was attentive and went out of their way to ensure that every need was met. The manager, in particular, stood out with their proactive approach and genuine care for both the residents and their families. It was evident that she fosters a positive atmosphere and encourage her staff to do the same.

There was no shortage of engaging activities. Hillcrest offers a variety that cater to different interests, ensuring that everyone can find something they enjoy. Whether it was arts and crafts or social events.

All medical issues are dealt with promptly. Overall, it's a lovely residential home, and mum is happy there.

I am quite happy with the environment for Mum. I am not aware of what activities are held or their frequency. Staff are very friendly and compassionate. The lift is poor and frequently breaks down or has operational issues, which can be problematic for Mum and visitors.

My Mum who is now 95 yrs old & has dementia went into Hillcrest April 2023. She initially went in for respite care after a fall. However it soon became clear that full time care was needed & Mum decided to stay. For both of us it had been to right decision. The Staff & Management are excellent. Caring & respectful but allow my Mum to make her own choices. She has a lovely room with a view of Frodsham which is bright & always clean. She's continually tells me how kind the staff are to her which is of great comfort to me as I know she is safe & well cared for. Hillcrest have a Sister Vicky from the GP surgery visit every week which works well in supporting any medical issues.I would recommend Hillcrest for their professional but homely approach & am impressed by the Management of home & staff. Thank you Lorraine & Julie & all the staff.

We feel confident that mum will be taken great care of and know that we can ring anytime or email as we live quite a distance away.

My mum went into respite for a few weeks after experiencing multiple falls and hospital visits whilst in her own home. She has really thrived during her stay and the team have been fantastic. Putting my trust in people to look after my lovely mum has been really difficult, but to see her so content and relaxed has been such a relief.

My Grandad went into Hillcrest and decided this himself as he wanted company and more help with things. We do not live close by so couldn't visit often. We was unaware at first he went into a home but when we did find out the manager and staff was so supportive and updated us on everything. We went over to visit and the staff was caring helpful and just overall great. Grandad seems happy and content at the home. As we are not close Hillcrest is his family and company he has been missing. With us not being close staff email me and call me with updates on grandad and I appreciate this so much. The staff don't judge and understand we cant visit that much, we wish we could but with kids, working and life being so busy and we are far away it's hard. Highly recommend this place. As long as my grandad is happy we are happy and getting all the support and help he needs. Thank you all Hillcrest staff, manager, cook, house keepers, handymen etc.

The staff were professionals during my mothers residency. Always polite, and providing health updates if anything had changed. Great care home and staff. During her decline with dementia I could have not asked for a more supportive home for her.

They truly felt like part of my extended family and want to thank them all for their support, preparedness to laugh with me when the time was right and know when I needed time to cry. You are amazing xx

I wouldn't want mum anywhere else.

Excellent care by all the staff of my Mother-in-law. Communication with us was also very good.

The care home gave us free access and dealt well with this most difficult time for us as a family.

My mother is well cared for and is very happy and content at Hillcrest. The staff are amazing. They are very professional and caring. Communication between myself and the staff is very good. I am kept informed of any issues regarding my mother. I am pleased my mother is well cared for and safe at Hillcrest.

She is well cared for, kept well-informed on all matters concerning her. She is kept clean and tidy at all times, she's happy and content there which she is, in her own way, just having bad days at times. Happy for all the care she is receiving, and safe.

My sister's husband passed away just over a year ago, I cannot fault the care they have both received in Hillcrest and how the care of my sister still is over and above as things can be very difficult with her, she is very happy there and everyone is very professional and very caring, I am kept informed on a regular basis and any issues discussed. I can only speak highly of Hillcrest.

Management staff are always ready to listen and help. They care both for the resident as well as the wider family.

My mum has lived at Hillcrest for nearly five years, she is very content and I am extremely impressed with the high level of care she receives, the staff are very friendly and professional, Mum says the food is excellent and receives a lot of loving care, I would totally recommend Hillcrest.

Mum has hairdresser and chiropodist visits as required and is attended by nurse call-outs if she is struggling with anything.