Hillcrest, Frodsham, Cheshire
Hillcrest, Frodsham, Cheshire
Hillcrest, Frodsham, Cheshire

Hillcrest is a residential and dementia care home situated on the outskirts of Frodsham. Nestling on the side of Frodsham Hill, it enjoys beautiful views across the Cheshire Plain.

Hillcrest offers the very highest standards of care, aiming to help all residents to enjoy life as fully as possible.

There is also a wide variety of social activities on offer, designed both to stimulate and entertain. A friendly, family atmosphere helps everyone feel at home.

Menus are varied and are designed to tempt the palate while maintaining a healthy nutritional balance.

Visits from prospective clients are welcomed at any time, though to ensure a member of management is available, call during office hours. Staff are happy to show visitors around, discuss requirements and answer any questions you may have about moving into residential care.

For further information please visit the website or contact the manager for an informal chat.

Group: Fox Covert Care Homes

Person in charge: Lorraine Purvor (Care Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Subject to assessment of care needs. Ages 65+.

Single Rooms: 30

Shared Rooms: 1

Rooms with ensuite WC: 20

Weekly Charges Guide: Personal Care Single £625 – £845 , Personal Care Shared (per person) £475 – £575 (These prices are only a guideline, please contact Hillcrest to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From the centre of Frodsham drive up Church Street and proceed for about half a mile. Turn right on to Manley Road and Hillcrest will be found 200 yds on the left, reached by a private drive.

Visiting:

Visitors welcome at any time but it would be helpful to avoid meal times. A member of the Management Team will be present to answer queries during office hours. At other times a Senior Carer will be happy to show visitors around.

Parking:

The car park has space for 14 cars.

Latest Care Quality Commission* Report on Hillcrest: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Hillcrest has a Review Score of 9.5 (9.459)

The Review Score of 9.5 (maximum of 10) for Hillcrest is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Hillcrest in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.521 for Hillcrest is calculated as follows: ( (47 Excellents x 5) + (15 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 71 Ratings = 4.521

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.938 Points relating to the number of positive Reviews for Hillcrest is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 6 Reviews ÷ 6.4 Target = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hillcrest?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hillcrest

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1

My mum was accommodated on a respite basis and then ended up staying for nearly one year. The manager and home were very supportive and flexible on admission and she soon became relatively settled, making a good friend of one of the other residents. Over the year the amount of activities seemed to increase and towards the end of her stay they appeared to be fairly frequent. All the staff were kind and supportive, responding to my mum's unpredictable moods and behaviour.

In relation to staff, all were good but some were excellent and went above and beyond expectations. We were never asked to input into a care plan or review which would have been useful.

When my mum left the home to move to somewhere closer to us, again the manager and staff were very understanding and supportive - this was greatly appreciated.

How likely would you be to recommend Hillcrest? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I find the staff to be helpful, respectful and courteous to their residents. The food seems good and varied. My only concern is that the residents don't have enough entertainment or activity sessions.
Perhaps if they asked churches/schools etc then had a few more music/choir/singers etc or physical games - pass the ball etc.

How likely would you be to recommend Hillcrest? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Don't Know

The atmosphere and the staff at Hillcrest are amazing. I have always felt welcomed when visiting Mum. Mum is happy.

How likely would you be to recommend Hillcrest? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

From the minute Mum arrived at Hillcrest for respite 18 months ago, she has felt safe and comfortable there. The environment, leadership and staff have supported her and our family with her sad deterioration with Alzheimer's disease. I couldn't ask for more for Mum. Whilst sad, it is lovely to visit Mum and her friends in a new home.

How likely would you be to recommend Hillcrest? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

When the home carers decided they no longer look after my mother due to her severe dementia and lack of mobility, I had already looked at several care homes in the area but only came across Hillcrest at the last minute. After I dropped in unannounced, I was so impressed with what I saw! My mother was accepted last December and I cannot praise the establishment too much. I have nothing but praise for the staff and management. I am sure that my mother could not be in safer hands. First class and I cannot recommend Hillcrest enough.

How likely would you be to recommend Hillcrest? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident since January 2008. My siblings and I could not be happier with the care our mother has received for her entire time at Hillcrest. The high standards it operates to give us total confidence in the well-being and security of our mum. The entire staff offer a warm and happy home to all residences.

How likely would you be to recommend Hillcrest? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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