






Hillcrest Care Home in Frodsham offers a warm and welcoming environment, providing high-quality care tailored to individual needs. The home is renowned for its compassionate team, who deliver personalised support to residents, ensuring their comfort and wellbeing. Hillcrest Care Home features comfortable, well-furnished rooms, beautiful gardens, and a variety of communal spaces where residents can socialise and participate in activities.
The home offers a range of services, including residential, dementia, and...
Care Provided by Hillcrest
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for residential care, residential care with dementia and depending on assessment, palliative care/end of life care & support.
The price(s) shown are provided by the care home. Contact Hillcrest for full pricing details and T&Cs.
Contact Hillcrest to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Aurem Care
- Private Owned
Person in charge
- Nicola Vernon (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2009
- Number of floors: 2
Room Information
- Single Rooms (31)
- Single Rooms with ensuite Wet Room (4)
Visiting
- Hillcrest is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
Parking
- The car park has space for 14 cars.
Hillcrest Reviews (52)
Hillcrest has a Review Score of 9.5 (9.474) out of 10, based on 12 reviews in the last 2 years.
Over all time Hillcrest has 52 reviews.
The staff are very caring and always smiling and the residents are treated with respect.
The home is immaculately clean and the food is delicious and very varied.
Thank you very much for taking the time to leave a lovely review of Hillcrest care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.
People caring for people is at the heart of everything we do, and we...
My aunt had a fall and ended up in hospital, she has vascular dementia and went into Hillcrest initially for respite care. The staff were so lovely with her, she loved all the food and regained her appetite. She had up and downs days the staff were very patience with her, she is quite shy and does not mix well with others but the staff encouraged her to come out of her room and chat with other residents. Quite often I would see a resident in the office having a cuppa and chat with staff when they needed settling. My aunt thought she was in a hotel most of the time. She wanted to go home and once we met with the Social Worker and one of the carers it was agreed that she could live independently with support from carers. When we picked her up she did not want to leave and was upset, the staff all gave her a hug and welcomed her back anytime for a cuppa. She said she would miss them. Once home she soon settled. Thank you to all the Hillcrest staff.
Thank you very much for taking the time to leave a lovely review of Hillcrest care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.
People caring for people is at the heart of everything we do, and we continually...
I cannot speak highly enough of the entire experience. This facility truly provides an excellent environment for both residents and their families. For us, this respite was a much-needed break.
The staff at Hillcrest are nothing short of fantastic. Their warmth and dedication made a significant difference during our stay. From the moment we arrived, the team was attentive and went out of their way to ensure that every need was met. The manager, in particular, stood out with their proactive approach and genuine care for both the residents and their families. It was evident that she fosters a positive atmosphere and encourage her staff to do the same.
There was no shortage of engaging activities. Hillcrest offers a variety that cater to different interests, ensuring that everyone can find something they enjoy. Whether it was arts and crafts or social events.
Thank you very much for taking the time to leave a lovely review of Hillcrest care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.
People caring for people is at the heart of everything we do, and we continually...
All medical issues are dealt with promptly. Overall, it's a lovely residential home, and mum is happy there.
I am quite happy with the environment for Mum. I am not aware of what activities are held or their frequency. Staff are very friendly and compassionate. The lift is poor and frequently breaks down or has operational issues, which can be problematic for Mum and visitors.
My Mum who is now 95 yrs old & has dementia went into Hillcrest April 2023. She initially went in for respite care after a fall. However it soon became clear that full time care was needed & Mum decided to stay. For both of us it had been to right decision. The Staff & Management are excellent. Caring & respectful but allow my Mum to make her own choices. She has a lovely room with a view of Frodsham which is bright & always clean. She's continually tells me how kind the staff are to her which is of great comfort to me as I know she is safe & well cared for. Hillcrest have a Sister Vicky from the GP surgery visit every week which works well in supporting any medical issues.I would recommend Hillcrest for their professional but homely approach & am impressed by the Management of home & staff. Thank you Lorraine & Julie & all the staff.
Thank you for taking the time to send a review for our home - your words and sentiments will be shared with all staff :-)
We feel confident that mum will be taken great care of and know that we can ring anytime or email as we live quite a distance away.
Thank you for taking the time to leave us a review - we will share your lovely comments with staff :-)
My mum went into respite for a few weeks after experiencing multiple falls and hospital visits whilst in her own home. She has really thrived during her stay and the team have been fantastic. Putting my trust in people to look after my lovely mum has been really difficult, but to see her so content and relaxed has been such a relief.
Many thanks for taking the time to leave us a review, we appreciate you feedback and your trust and will share with our wonderful team :-)
My Grandad went into Hillcrest and decided this himself as he wanted company and more help with things. We do not live close by so couldn't visit often. We was unaware at first he went into a home but when we did find out the manager and staff was so supportive and updated us on everything. We went over to visit and the staff was caring helpful and just overall great. Grandad seems happy and content at the home. As we are not close Hillcrest is his family and company he has been missing. With us not being close staff email me and call me with updates on grandad and I appreciate this so much. The staff don't judge and understand we cant visit that much, we wish we could but with kids, working and life being so busy and we are far away it's hard. Highly recommend this place. As long as my grandad is happy we are happy and getting all the support and help he needs. Thank you all Hillcrest staff, manager, cook, house keepers, handymen etc.
Thank you for taking the time to review our service, its lovely to read your comments - these will be past on to staff. We take pride in our longstanding team who all have a huge role to play in the care and support delivered to our residents (and their families) and will endeavour to continue...
The staff were professionals during my mothers residency. Always polite, and providing health updates if anything had changed. Great care home and staff. During her decline with dementia I could have not asked for a more supportive home for her.
Its lovely to hear your comments about our home, care and staff. I will pass on to the team, many thanks.
They truly felt like part of my extended family and want to thank them all for their support, preparedness to laugh with me when the time was right and know when I needed time to cry. You are amazing xx
Thank you so much for your lovely comments - its much appreciated. I am very proud to pass these on to our lovely hardworking staff - those you see and those you don't behind the scenes - that make up the team. We try our very best to create a homely welcoming atmosphere for our residents and their families.
The care has been excellent and any incident for example a fall, is always notified to me by phone and what action they have taken.
I wouldn't want mum anywhere else.
Many thanks for taking the time to complete a review for us, we value you comments, which help us to improve were required. Its lovely to hear that you 'wouldn't put Mum anywhere else'.
Excellent care by all the staff of my Mother-in-law. Communication with us was also very good.
Thank you for your review & kind words about our home.
The care home gave us free access and dealt well with this most difficult time for us as a family.
My mother is well cared for and is very happy and content at Hillcrest. The staff are amazing. They are very professional and caring. Communication between myself and the staff is very good. I am kept informed of any issues regarding my mother. I am pleased my mother is well cared for and safe at Hillcrest.
Thank you for taking the time to conduct and send through a review for Hillcrest, we appreciate your lovely comments, they make all the hard work worthwhile.
She is well cared for, kept well-informed on all matters concerning her. She is kept clean and tidy at all times, she's happy and content there which she is, in her own way, just having bad days at times. Happy for all the care she is receiving, and safe.
We really appreciate your kind words and observations about the care at Hillcrest. Our team really take pride in the care they deliver to our residents. Thank you.
My sister's husband passed away just over a year ago, I cannot fault the care they have both received in Hillcrest and how the care of my sister still is over and above as things can be very difficult with her, she is very happy there and everyone is very professional and very caring, I am kept informed on a regular basis and any issues discussed. I can only speak highly of Hillcrest.
Thank you for your kind comments - communication and empathy are so important in making sure that people are well cared for. The team work hard to get to know each resident and understand the important little things that mean a lot. We will make sure that your kind words are passed on to the team.
Hillcrest is a warm friendly welcoming place. Staff are always on hand to help. Mum is very well cared for and feels loved and valued.
Management staff are always ready to listen and help. They care both for the resident as well as the wider family.
We always do our best to make sure that everyone feels at home and cared for at Hillcrest. Your kind words mean a lot and we will make sure that they are passed on for all to appreciate.
My mum has lived at Hillcrest for nearly five years, she is very content and I am extremely impressed with the high level of care she receives, the staff are very friendly and professional, Mum says the food is excellent and receives a lot of loving care, I would totally recommend Hillcrest.
Thank you for your kind words about our home & team members. Our team take pride in the care and support given to all of our residents and your comments mean so much to us all.
My mum is happy and well looked after and supported.
I am kept informed by telephone if Mum has any issues
Mum has hairdresser and chiropodist visits as required and is attended by nurse call-outs if she is struggling with anything.
Thank you for taking the time to review our service and it is lovely to hear that you feel supported too. We do try to make the home feel like a family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (1)
- 29 Jun 2026
Summer has truly arrived at Hillcrest care home, in Frodsham, bringing with it sunshine, laughter and the simple joys that make each day so special. Residents have been making the...
- 22 Jun 2026
Chefs from across Aurem Care have completed specialist training designed to further enhance the quality, safety and presentation of meals for residents with swallowing difficulties. The training focused on the...
- 12 Jun 2026
Residents and staff at Hillcrest Care Home in Frodsham are inviting local people to join them for a day of fun, friendship and entertainment as part of Care Home Open...
- 05 Sep 2026Organiser: Hillcrest
Awards / Recognitions (1)
- 31 Jan 2024Recipient: Aurem Care
Accreditations
There are no accreditations posted yet for Hillcrest.
Meet the Team (1)

Nikki Vernon is an experienced and dedicated Home Manager with over 11 years of leadership in dementia care homes. With a deep commitment to delivering compassionate, person-centred care.
Nikki has built a reputation for creating supportive, respectful environments where individuals living with dementia feel valued, understood, and empowered.
Passionate about making a meaningful difference in people’s lives, Nikki champions high standards of care and advocates for approaches that honour each person’s unique history, needs, and dignity. Her work is driven by a genuine belief that quality dementia care goes beyond routine—it’s about connection, empathy, and enriching everyday experiences.
Outside of her professional role, Nikki treasures time with her family and enjoys life surrounded by her four dogs and a lively flock of chickens. Her love of home life reflects the same warmth and nurturing spirit she brings to her work every day.
Frequently Asked Questions about Hillcrest
What types of Care is Hillcrest registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hillcrest have?
There are 31 Single Rooms.
What are the Facilities & Services at Hillcrest?
Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hillcrest to the centre of Frodsham?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcrest to verify any information. View our terms and conditions. Hillcrest has an Enhanced Service -more info.