Search...

Hillcrest

Manley Road, Frodsham, Cheshire WA6 6ES
Hillcrest Logo
Jobs
Hillcrest logo
Hillcrest, Frodsham
Hillcrest, Frodsham
Hillcrest, Frodsham

Hillcrest Care Home in Frodsham offers a warm and welcoming environment, providing high-quality care tailored to individual needs. The home is renowned for its compassionate team, who deliver personalised support to residents, ensuring their comfort and wellbeing. Hillcrest Care Home features comfortable, well-furnished rooms, beautiful gardens, and a variety of communal spaces where residents can socialise and participate in activities.

The home offers a range of services, including residential, dementia, and...  

Care Provided by Hillcrest

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,250
Residential Dementia CareFrom £1,250From £1,250

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for residential care, residential care with dementia and depending on assessment, palliative care/end of life care & support.

Contact Hillcrest to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nicola Vernon (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (4)

Visiting

  • Hillcrest is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • The car park has space for 14 cars.

Hillcrest Reviews (52)

Submit a Review
9.5

Hillcrest has a Review Score of 9.5 (9.474) out of 10, based on 12 reviews in the last 2 years. Over all time Hillcrest has 52 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Hillcrest
Loading...
Showing 52 reviews matching selected criteria
Review from Anthony Keith C (Son of Resident) published on 17 January 2024 Submitted via Website
Overall Experience

The care my mother has received has been the best, she is so well looked after nothing is too much for them from the manager down to the care staff. My mum has been there since June 2022 and I can’t thank them enough for the way they look after her.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you for taking the time to complete a review for us, your relative is certainly a character within the home. Long may it continue.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G F (Daughter of Resident) published on 17 January 2024 Submitted via Website
Overall Experience

We cannot fault the staff at Hillcrest Care Home they are so caring and so lovely with mum. She was very unsettled when she came in and they have made every effort to settle her in and make sure she is comfortable.

Reply from Lorraine Purvor, Manager at Hillcrest

Many thanks for taking the time to review our service, it's always lovely to hear your comments, I will ensure they are passed onto the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from S N (Daughter of Resident) published on 17 January 2024 Submitted via Website
Overall Experience

My mum has been at Hillcrest for nearly 10 months now and I've found everyone to be welcoming, thoughtful and kind. The team of carers are attentive to my mum's comfort and individual needs and I feel there is genuine care for her well-being. It’s been a journey learning about my mum's condition and the management team and carers have always been there to offer sound advice when needed. It really does make such a difference knowing my mum is safe and cared for by the team.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you for taking the time to complete a review for us, Mum's wellbeing is at the heart of what we do, we will ensure your comments are passed onto the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Daughter of Resident) published on 13 December 2023 Submitted via Website
Overall Experience

As always every effort is made to accommodate the individual needs of residents. As well as providing a good standard of physical care, staff also recognise the importance of maintaining close relationships with family and friends. This home continues to provide professional support alongside kindness and gentle humour. Keep up the good work.

Reply from Lorraine Purvor, Manager at Hillcrest

How lovely to hear your comments, many thanks for taking the time to leave us a review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet G (Daughter of Resident) published on 5 December 2023 Submitted via Postal Card
Overall Experience

My mum has been at Hillcrest for 20 months now. A great weight has been lifted off my shoulders as an 'only' one. She is a much happier person now, being excellently looked after by a supportive team, comprising a manager, assistant manager, carers, caterers and cleaning staff. She recently had a blood clot and this was discovered by one of the lovely carers and immediate action was taken. I would not hesitate to recommend Hillcrest to any of my friends looking for care for their parents.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you for your kind words of appreciation, these will be passed onto the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J C (Wife of Resident) published on 4 December 2023 Submitted via Postal Card
Overall Experience

I rate Hillcrest very highly, my husband has been here over 2 years and is content. The staff are always cheerful and the care manager is superb with a most difficult job.

Reply from Lorraine Purvor, Manager at Hillcrest

Lovely to hear your comments about our home and staff, thank you for taking the time to send your review.

Facilities
No Rating
Care / Support
No Rating
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from P B (Daughter of Resident) published on 21 November 2023 Submitted via Website
Overall Experience

Mum has been a resident of Hillcrest Care Home for 2 years and I am very happy with her care. Management and staff are professional, caring, and devoted in their roles. I would highly recommend Hillcrest to anyone looking for residential care for their special family member.

Reply from Lorraine Purvor, Manager at Hillcrest

Many thanks for taking the time to review us, we pass these comments on to the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lesley D (Daughter of Resident) published on 21 November 2023 Submitted via Postal Card
Overall Experience

As a family, we are extremely happy with Dad's care. We feel confident that staff always have Dad's best interests at the centre of his care. We find all staff very welcoming and informative. Dad is always very clean and smart. The food and entertainment are fabulous.

Reply from Lorraine Purvor, Manager at Hillcrest

Lovely to hear your comments, thank you for taking the time to complete this, we will ensure the staff see your comments.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M F (Daughter of Resident) published on 15 November 2023 Submitted via Website
Overall Experience

When I visit my mum in the home, the staff are friendly and helpful. Also, the staff have a good friendship with my mum. The home is clean. I sometimes have my lunch with Mum, the food is always nice.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you so much for your lovely comments, I will pass this on to our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H B (Daughter of Resident) published on 15 November 2023 Submitted via Website
Overall Experience
Our mum has been in Hillcrest for over 12 months now and in that time we have found the home, caring, friendly and when we visit mum it's like only visiting her like it's her home.

The staff is also friendly and always answers questions wherever possible! They go out of their way to help! The manager is always understanding and willing to listen.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you so much for your lovely comments, I will pass this on to our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from A G (Daughter of Resident) published on 15 November 2023 Submitted via Website
Overall Experience

My father has been in Hillcrest for just over 2 months and although Dad has advanced vascular dementia, he is settling in well. The staff are so patient and kind - which is the reason I placed Dad there in the first place and I know he is being well looked after.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you for your comment, I will pass this on to our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P M (Daughter of Resident) published on 12 October 2023 Submitted via Postal Card
Overall Experience

My mother has now lived at Hillcrest residential home for a year. I have been extremely impressed by the level of care she has received. All the staff are very kind and caring; there is always laughter when we visit. The food is just right for Mum's age group. The activities are frequent and varied. I was dreading the day that we would need to use a care home, but Mum is actually much happier since she went there. I think that all of this is down to the amazing management of the home. The manager and her deputy have thought of everything and have systems in place to ensure excellent care throughout.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you so much for your kind words; we aim to achieve a warm, homely environment along with our committed staff - each staff member plays an integral part in the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B L (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience

My dad went into Hillcrest for respite whilst his house had building work done. The care from all carers has been exceptional, nothing has been too much trouble for them. My dad did not mix with other residents as he has all his facilities and is on oxygen 24/7 so requested to stay in his room which was no trouble at all. Excellent staff could not have wished for a better place for our dad to go. He has enjoyed being there and stays himself. The care is tremendous, he wasn't fussed about the food there but he is a basic eater and only tends to have one meal a day.

Reply from Lorraine Purvor, Manager at Hillcrest

Many thanks for your kind words, was lovely to welcome your dad and his family into our Home, I will ensure your comments are passed onto the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T C (Daughter of Resident) published on 8 September 2023 Submitted via Website
Overall Experience
My mum went into Hillcrest from hospital initially on respite care.
She has settled so well and is so well cared for she is now a full-time resident.
The manager and her team have been so helpful and friendly in helping us make this transition for Mum.
All the staff are fantastic and nothing is too much trouble. We feel very welcome when we visit Mum.

As I live out of the area it is great to know when I can't visit that Mum is safe and well cared for.

Reply from Lorraine Purvor, Manager at Hillcrest

Many thanks for taking the time to complete a review, I will ensure your comments are passed onto the staff, it always boosts morale to hear such lovely comments.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John O (Son of Resident) published on 14 September 2022 Submitted via Postal Card
Overall Experience

I found all the staff very friendly and helpful in caring for my mother. They made sure she was well looked after and well fed and kept comfortable at all times. Couldn't have wished for a better home for her to be in. My sincere thanks to all the staff for the loving care and attention shown to my mother.

Reply from Peter Hannah, Owner at Hillcrest

Thank you for your kind review. We do pass on these comments to our staff and it it very gratifying for them to know they are appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark H (Son of Resident) published on 5 July 2022 Submitted via Postal Card
Overall Experience

Always looked after my mother and contacted us promptly if any concerns. In her later years, suffering from dementia made it hard for us, but the staff looked after Mother as they had previously.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline W (Daughter of Resident) published on 13 April 2022 Submitted via Website
Overall Experience
Mum was a resident at Hillcrest Care Home for five and a half years, dying peacefully in what myself and my sister had come to see as her second home. We feel that we were very lucky to have secured her a place here where she was happy and was able to form good relationships with staff and residents alike.
The strength of Hillcrest is undoubtedly the caring, dedicated staff team with little staff turnover and an effective management group.
Residents are treated with warmth, respect and care. Thinking back, I can't remember visiting without hearing laughter somewhere in the home. We cannot praise the care mum received enough, staff always willing to do that little bit extra.
Encouraging to see younger members of staff being brought into the team. The compassion shown to us when Mum was fading helped us a great deal and during the last weeks of her life we were able to visit and were well supported.

Hillcrest offers genuine, personal care from a team of experienced professionals.

Reply from Peter Hannah, Owner at Hillcrest

We know that our greatest asset is our caring staff, and to receive a review like this is a testimony to them. We are most grateful for these kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jan H (Daughter of Resident) published on 19 April 2021 Submitted via Website
Overall Experience
Mum was at Hillcrest for three years, following a stroke and dementia. From the start Mum and the family were made to feel welcome and at home. Mum's room was always clean and well kept and although a little dark, this was perfectly suited to Mum. The food was varied, fresh, good quality and plenty of it. Fish and chips on a Friday was Mum's ultimate favourite!
Mum's life was hugely enriched at Hillcrest and she loved getting involved in the activities. These included, encounters with giant snails and therapy dogs to dancing to live bands, various group visits, keep fit, afternoon teas and trips to places in Frodsham, Chester and further afield. She loved being pampered, getting her nails done or her hair.

Care given by staff and manager was excellent. They always involved us and kept us informed, nothing was too much trouble; they were Mum's second family. In Mum's final days she was cared for with massive love, compassion, dignity and respect. We cannot speak highly enough of them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie F (Daughter of Resident) published on 19 April 2021 Submitted via Postal Card
Overall Experience

My mum was cared for with love and respect by all the staff at Hillcrest. As a family, we will be eternally grateful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P C (Son of Resident) published on 16 July 2020 Submitted via Postal Card
Overall Experience

I cannot recommend Hillcrest highly enough. The staff and management are the most caring and compassionate people I have ever known. It is spotlessly clean and every resident is treated with the utmost dignity. When mum passed away they went over and above to ensure she was peaceful. The food is of the highest standard. A wonderful home, with wonderful staff. Thank you.

Reply from Peter Hannah, Owner at Hillcrest

We are very grateful that our clients take the time to write reviews, and it is most gratifying to know that our staff are so appreciated. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (1)

News
  • 29 Jun 2026

    Summer has truly arrived at Hillcrest care home, in Frodsham, bringing with it sunshine, laughter and the simple joys that make each day so special. Residents have been making the...

  • 22 Jun 2026

    Chefs from across Aurem Care have completed specialist training designed to further enhance the quality, safety and presentation of meals for residents with swallowing difficulties. The training focused on the...

  • 12 Jun 2026

    Residents and staff at Hillcrest Care Home in Frodsham are inviting local people to join them for a day of fun, friendship and entertainment as part of Care Home Open...

Upcoming Events
  • 05 Sep 2026Organiser: Hillcrest

Awards / Recognitions (1)

  • 31 Jan 2024Recipient: Aurem Care

Accreditations

There are no accreditations posted yet for Hillcrest.

Meet the Team (1)

Nikki Vernon
Nikki VernonJob Title:Home Manager

Nikki Vernon is an experienced and dedicated Home Manager with over 11 years of leadership in dementia care homes. With a deep commitment to delivering compassionate, person-centred care.

Nikki has built a reputation for creating supportive, respectful environments where individuals living with dementia feel valued, understood, and empowered.

Passionate about making a meaningful difference in people’s lives, Nikki champions high standards of care and advocates for approaches that honour each person’s unique history, needs, and dignity. Her work is driven by a genuine belief that quality dementia care goes beyond routine—it’s about connection, empathy, and enriching everyday experiences.

Outside of her professional role, Nikki treasures time with her family and enjoys life surrounded by her four dogs and a lively flock of chickens. Her love of home life reflects the same warmth and nurturing spirit she brings to her work every day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcrest to verify any information. View our terms and conditions. Hillcrest has an Enhanced Service -more info.