






Hillcrest Care Home in Frodsham offers a warm and welcoming environment, providing high-quality care tailored to individual needs. The home is renowned for its compassionate team, who deliver personalised support to residents, ensuring their comfort and wellbeing. Hillcrest Care Home features comfortable, well-furnished rooms, beautiful gardens, and a variety of communal spaces where residents can socialise and participate in activities.
The home offers a range of services, including residential, dementia, and...
Care Provided by Hillcrest
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for residential care, residential care with dementia and depending on assessment, palliative care/end of life care & support.
The price(s) shown are provided by the care home. Contact Hillcrest for full pricing details and T&Cs.
Contact Hillcrest to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Aurem Care
- Private Owned
Person in charge
- Nicola Vernon (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2009
- Number of floors: 2
Room Information
- Single Rooms (31)
- Single Rooms with ensuite Wet Room (4)
Visiting
- Hillcrest is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
Parking
- The car park has space for 14 cars.
Hillcrest Reviews (52)
Hillcrest has a Review Score of 9.5 (9.474) out of 10, based on 12 reviews in the last 2 years.
Over all time Hillcrest has 52 reviews.
The care my mother has received has been the best, she is so well looked after nothing is too much for them from the manager down to the care staff. My mum has been there since June 2022 and I can’t thank them enough for the way they look after her.
Thank you for taking the time to complete a review for us, your relative is certainly a character within the home. Long may it continue.
We cannot fault the staff at Hillcrest Care Home they are so caring and so lovely with mum. She was very unsettled when she came in and they have made every effort to settle her in and make sure she is comfortable.
Many thanks for taking the time to review our service, it's always lovely to hear your comments, I will ensure they are passed onto the staff.
My mum has been at Hillcrest for nearly 10 months now and I've found everyone to be welcoming, thoughtful and kind. The team of carers are attentive to my mum's comfort and individual needs and I feel there is genuine care for her well-being. It’s been a journey learning about my mum's condition and the management team and carers have always been there to offer sound advice when needed. It really does make such a difference knowing my mum is safe and cared for by the team.
Thank you for taking the time to complete a review for us, Mum's wellbeing is at the heart of what we do, we will ensure your comments are passed onto the staff.
As always every effort is made to accommodate the individual needs of residents. As well as providing a good standard of physical care, staff also recognise the importance of maintaining close relationships with family and friends. This home continues to provide professional support alongside kindness and gentle humour. Keep up the good work.
How lovely to hear your comments, many thanks for taking the time to leave us a review.
My mum has been at Hillcrest for 20 months now. A great weight has been lifted off my shoulders as an 'only' one. She is a much happier person now, being excellently looked after by a supportive team, comprising a manager, assistant manager, carers, caterers and cleaning staff. She recently had a blood clot and this was discovered by one of the lovely carers and immediate action was taken. I would not hesitate to recommend Hillcrest to any of my friends looking for care for their parents.
Thank you for your kind words of appreciation, these will be passed onto the staff.
I rate Hillcrest very highly, my husband has been here over 2 years and is content. The staff are always cheerful and the care manager is superb with a most difficult job.
Lovely to hear your comments about our home and staff, thank you for taking the time to send your review.
Mum has been a resident of Hillcrest Care Home for 2 years and I am very happy with her care. Management and staff are professional, caring, and devoted in their roles. I would highly recommend Hillcrest to anyone looking for residential care for their special family member.
Many thanks for taking the time to review us, we pass these comments on to the staff.
As a family, we are extremely happy with Dad's care. We feel confident that staff always have Dad's best interests at the centre of his care. We find all staff very welcoming and informative. Dad is always very clean and smart. The food and entertainment are fabulous.
Lovely to hear your comments, thank you for taking the time to complete this, we will ensure the staff see your comments.
When I visit my mum in the home, the staff are friendly and helpful. Also, the staff have a good friendship with my mum. The home is clean. I sometimes have my lunch with Mum, the food is always nice.
Thank you so much for your lovely comments, I will pass this on to our team.
The staff is also friendly and always answers questions wherever possible! They go out of their way to help! The manager is always understanding and willing to listen.
Thank you so much for your lovely comments, I will pass this on to our team.
My father has been in Hillcrest for just over 2 months and although Dad has advanced vascular dementia, he is settling in well. The staff are so patient and kind - which is the reason I placed Dad there in the first place and I know he is being well looked after.
Thank you for your comment, I will pass this on to our team.
My mother has now lived at Hillcrest residential home for a year. I have been extremely impressed by the level of care she has received. All the staff are very kind and caring; there is always laughter when we visit. The food is just right for Mum's age group. The activities are frequent and varied. I was dreading the day that we would need to use a care home, but Mum is actually much happier since she went there. I think that all of this is down to the amazing management of the home. The manager and her deputy have thought of everything and have systems in place to ensure excellent care throughout.
Thank you so much for your kind words; we aim to achieve a warm, homely environment along with our committed staff - each staff member plays an integral part in the home.
My dad went into Hillcrest for respite whilst his house had building work done. The care from all carers has been exceptional, nothing has been too much trouble for them. My dad did not mix with other residents as he has all his facilities and is on oxygen 24/7 so requested to stay in his room which was no trouble at all. Excellent staff could not have wished for a better place for our dad to go. He has enjoyed being there and stays himself. The care is tremendous, he wasn't fussed about the food there but he is a basic eater and only tends to have one meal a day.
Many thanks for your kind words, was lovely to welcome your dad and his family into our Home, I will ensure your comments are passed onto the staff.
She has settled so well and is so well cared for she is now a full-time resident.
The manager and her team have been so helpful and friendly in helping us make this transition for Mum.
All the staff are fantastic and nothing is too much trouble. We feel very welcome when we visit Mum.
As I live out of the area it is great to know when I can't visit that Mum is safe and well cared for.
Many thanks for taking the time to complete a review, I will ensure your comments are passed onto the staff, it always boosts morale to hear such lovely comments.
I found all the staff very friendly and helpful in caring for my mother. They made sure she was well looked after and well fed and kept comfortable at all times. Couldn't have wished for a better home for her to be in. My sincere thanks to all the staff for the loving care and attention shown to my mother.
Thank you for your kind review. We do pass on these comments to our staff and it it very gratifying for them to know they are appreciated.
Always looked after my mother and contacted us promptly if any concerns. In her later years, suffering from dementia made it hard for us, but the staff looked after Mother as they had previously.
The strength of Hillcrest is undoubtedly the caring, dedicated staff team with little staff turnover and an effective management group.
Residents are treated with warmth, respect and care. Thinking back, I can't remember visiting without hearing laughter somewhere in the home. We cannot praise the care mum received enough, staff always willing to do that little bit extra.
Encouraging to see younger members of staff being brought into the team. The compassion shown to us when Mum was fading helped us a great deal and during the last weeks of her life we were able to visit and were well supported.
Hillcrest offers genuine, personal care from a team of experienced professionals.
We know that our greatest asset is our caring staff, and to receive a review like this is a testimony to them. We are most grateful for these kind words.
Mum's life was hugely enriched at Hillcrest and she loved getting involved in the activities. These included, encounters with giant snails and therapy dogs to dancing to live bands, various group visits, keep fit, afternoon teas and trips to places in Frodsham, Chester and further afield. She loved being pampered, getting her nails done or her hair.
Care given by staff and manager was excellent. They always involved us and kept us informed, nothing was too much trouble; they were Mum's second family. In Mum's final days she was cared for with massive love, compassion, dignity and respect. We cannot speak highly enough of them.
My mum was cared for with love and respect by all the staff at Hillcrest. As a family, we will be eternally grateful.
I cannot recommend Hillcrest highly enough. The staff and management are the most caring and compassionate people I have ever known. It is spotlessly clean and every resident is treated with the utmost dignity. When mum passed away they went over and above to ensure she was peaceful. The food is of the highest standard. A wonderful home, with wonderful staff. Thank you.
We are very grateful that our clients take the time to write reviews, and it is most gratifying to know that our staff are so appreciated. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (1)
- 29 Jun 2026
Summer has truly arrived at Hillcrest care home, in Frodsham, bringing with it sunshine, laughter and the simple joys that make each day so special. Residents have been making the...
- 22 Jun 2026
Chefs from across Aurem Care have completed specialist training designed to further enhance the quality, safety and presentation of meals for residents with swallowing difficulties. The training focused on the...
- 12 Jun 2026
Residents and staff at Hillcrest Care Home in Frodsham are inviting local people to join them for a day of fun, friendship and entertainment as part of Care Home Open...
- 05 Sep 2026Organiser: Hillcrest
Awards / Recognitions (1)
- 31 Jan 2024Recipient: Aurem Care
Accreditations
There are no accreditations posted yet for Hillcrest.
Meet the Team (1)

Nikki Vernon is an experienced and dedicated Home Manager with over 11 years of leadership in dementia care homes. With a deep commitment to delivering compassionate, person-centred care.
Nikki has built a reputation for creating supportive, respectful environments where individuals living with dementia feel valued, understood, and empowered.
Passionate about making a meaningful difference in people’s lives, Nikki champions high standards of care and advocates for approaches that honour each person’s unique history, needs, and dignity. Her work is driven by a genuine belief that quality dementia care goes beyond routine—it’s about connection, empathy, and enriching everyday experiences.
Outside of her professional role, Nikki treasures time with her family and enjoys life surrounded by her four dogs and a lively flock of chickens. Her love of home life reflects the same warmth and nurturing spirit she brings to her work every day.
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