






Hillcrest Care Home in Frodsham offers a warm and welcoming environment, providing high-quality care tailored to individual needs. The home is renowned for its compassionate team, who deliver personalised support to residents, ensuring their comfort and wellbeing. Hillcrest Care Home features comfortable, well-furnished rooms, beautiful gardens, and a variety of communal spaces where residents can socialise and participate in activities.
The home offers a range of services, including residential, dementia, and...
Care Provided by Hillcrest
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for residential care, residential care with dementia and depending on assessment, palliative care/end of life care & support.
The price(s) shown are provided by the care home. Contact Hillcrest for full pricing details and T&Cs.
Contact Hillcrest to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Aurem Care
- Private Owned
Person in charge
- Nicola Vernon (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2009
- Number of floors: 2
Room Information
- Single Rooms (31)
- Single Rooms with ensuite Wet Room (4)
Visiting
- Hillcrest is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
Parking
- The car park has space for 14 cars.
Hillcrest Reviews (52)
Hillcrest has a Review Score of 9.5 (9.474) out of 10, based on 12 reviews in the last 2 years.
Over all time Hillcrest has 52 reviews.
My mother was a resident from January 2008 until she died at Hillcrest peacefully in her sleep on 27th of October 2019 at the age of 91. Throughout her almost 12 years at Hillcrest initially in the residential section and latterly in the dementia unit, she was looked after excellently by a group of very caring staff, led by a small management team. Her ongoing and changing needs were always catered for, and as a family, we were always consulted on the best way forward. We can not praise everyone in the Hillcrest team enough foe the dignified care they gave Mum.
The Manager and all the staff could not have done more for Dad to make him feel safe and loved and I would recommend to anyone, needing to move out of their own home.
It is very rewarding to read a review like this and we very much appreciate people taking the trouble to write. All credit to our marvellous staff!
The staff are all extremely well trained and professional and they make a big effort to adapt their caring styles to suit each individual resident's personality. The staff turnover rate is very low, which speaks volumes about both the working environment at Hillcrest and the commitment the staff make to their careers in dementia care. The actual building itself also adds to the homely, comfortable atmosphere.
My aunt has been a resident at Hillcrest form October 2015 until her death in January 2019. She was well looked after with care, attention and love from the manager and her team. An excellent care home.
My cousin entered Hillcrest in 2008 and remained there until her death in October 2018. Over this entire period, the care she receives was of the highest standard, with very low staff turnover. She knew them all and they her. At her death, staff were with her and the home arranged a remembrance party for family, friends and staff alike.
Hardest week of my life seeing my grandmother in a home. But I’m 100% happy it’s this one! She is smiling, laughing, singing and she’s clean. She had her hair done and has finally had a good nights sleep! Three hot meals a day with veg or fruit etc, as many brews as she wants. We can visit whenever we want, we also take her out when we want! Her room is lovely with a really nice view and the staff are just amazing. The only thing I would say is maybe the ladies or gentleman whose eyesight is not so good, should maybe have a few more things provided to them as they are blind or hard of sight. Other than that I have no complaints, just positive feedback! Thanks, everyone, for looking after my Nan (my best friend).
Mum was a resident at Hillcrest for one year and during that time I had utter confidence and peace of mind that she could not have been anywhere better. It always looked and smelt nice and clean, with a homely feel to it.
My mum was accommodated on a respite basis and then ended up staying for nearly one year. The manager and home were very supportive and flexible on admission and she soon became relatively settled, making a good friend of one of the other residents. Over the year the amount of activities seemed to increase and towards the end of her stay they appeared to be fairly frequent. All the staff were kind and supportive, responding to my mum's unpredictable moods and behaviour.
In relation to staff, all were good but some were excellent and went above and beyond expectations. We were never asked to input into a care plan or review which would have been useful.
When my mum left the home to move to somewhere closer to us, again the manager and staff were very understanding and supportive - this was greatly appreciated.
Perhaps if they asked churches/schools etc then had a few more music/choir/singers etc or physical games - pass the ball etc.
From the minute Mum arrived at Hillcrest for respite 18 months ago, she has felt safe and comfortable there. The environment, leadership and staff have supported her and our family with her sad deterioration with Alzheimer's disease. I couldn't ask for more for Mum. Whilst sad, it is lovely to visit Mum and her friends in a new home.
The atmosphere and the staff at Hillcrest are amazing. I have always felt welcomed when visiting Mum. Mum is happy.
When the home carers decided they no longer look after my mother due to her severe dementia and lack of mobility, I had already looked at several care homes in the area but only came across Hillcrest at the last minute. After I dropped in unannounced, I was so impressed with what I saw! My mother was accepted last December and I cannot praise the establishment too much. I have nothing but praise for the staff and management. I am sure that my mother could not be in safer hands. First class and I cannot recommend Hillcrest enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (1)
- 29 Jun 2026
Summer has truly arrived at Hillcrest care home, in Frodsham, bringing with it sunshine, laughter and the simple joys that make each day so special. Residents have been making the...
- 22 Jun 2026
Chefs from across Aurem Care have completed specialist training designed to further enhance the quality, safety and presentation of meals for residents with swallowing difficulties. The training focused on the...
- 12 Jun 2026
Residents and staff at Hillcrest Care Home in Frodsham are inviting local people to join them for a day of fun, friendship and entertainment as part of Care Home Open...
- 05 Sep 2026Organiser: Hillcrest
Awards / Recognitions (1)
- 31 Jan 2024Recipient: Aurem Care
Accreditations
There are no accreditations posted yet for Hillcrest.
Meet the Team (1)

Nikki Vernon is an experienced and dedicated Home Manager with over 11 years of leadership in dementia care homes. With a deep commitment to delivering compassionate, person-centred care.
Nikki has built a reputation for creating supportive, respectful environments where individuals living with dementia feel valued, understood, and empowered.
Passionate about making a meaningful difference in people’s lives, Nikki champions high standards of care and advocates for approaches that honour each person’s unique history, needs, and dignity. Her work is driven by a genuine belief that quality dementia care goes beyond routine—it’s about connection, empathy, and enriching everyday experiences.
Outside of her professional role, Nikki treasures time with her family and enjoys life surrounded by her four dogs and a lively flock of chickens. Her love of home life reflects the same warmth and nurturing spirit she brings to her work every day.
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