Hillcrest

Manley Road, Frodsham WA6 6ES
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9.5 47 Reviews
  • Hillcrest, Frodsham
Hillcrest Care Home in Frodsham offers a warm and welcoming environment, providing high-quality care tailored to individual needs. The home is renowned for its compassionate team, who deliver personalised support to residents, ensuring their comfort and wellbeing. Hillcrest Care Home features comfortable, well-furnished rooms, beautiful gardens, and a variety of communal spaces where residents can socialise and participate in activities.

The home offers a range of services, including residential, dementia, and respite care, all designed to enhance the quality of life for residents. The team is dedicated to creating a safe and homely atmosphere, with a focus on maintaining residents' independence and dignity. A comprehensive activities programme is available, encouraging residents to engage in hobbies, events, and social interactions, promoting physical and mental wellbeing.

Hillcrest Care Home is committed to providing nutritious meals, with a menu that caters to diverse dietary needs and preferences. The home’s convenient location in Frodsham allows for easy access to local amenities, ensuring residents can remain connected to the community.

Overall, Hillcrest Care Home prides itself on its person-centred approach, ensuring each resident receives the highest standard of care in a supportive and nurturing environment.
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Care Provided by Hillcrest

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1150

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for residential care, residential care with dementia and depending on assessment, palliative care/end of life care & support.

These prices are only a guideline, please contact Hillcrest to find out the exact price for your requirements.

Contact Hillcrest to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hillcrest to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Phil Cartwright (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Hillcrest is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • The car park has space for 14 cars.

Hillcrest Reviews (47)

9.5

Hillcrest has a Review Score of 9.5 (9.496) out of 10, based on 10 reviews in the last 2 years.
Over all time Hillcrest has 47 reviews.

Overall Experience
  • 42
  • 5
  • 0
  • 0
  • 0
Date Published
  • 47
  • 3
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  • 10
  • 37
Reviewer Connection to Hillcrest
  • 28
  • 9
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  • 1
  • 1
  • 1
  • 1
Total of 47, showing 41-47
Review from Dominique G (Granddaughter of Resident) published on 23 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hardest week of my life seeing my grandmother in a home. But I’m 100% happy it’s this one! She is smiling, laughing, singing and she’s clean. She had her hair done and has finally had a good nights sleep! Three hot meals a day with veg or fruit etc, as many brews as she wants. We can visit whenever
we want, we also take her out when we want! Her room is lovely with a really nice view and the staff are just amazing. The only thing I would say is maybe the ladies or gentleman whose eyesight is not so good, should maybe have a few more things provided to them as they are blind or hard of sight. Other than that I have no complaints, just positive feedback! Thanks, everyone, for looking after my Nan (my best friend).
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Review from Lynne F (Daughter of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident at Hillcrest for one year and during that time I had utter confidence and peace of mind that she could not have been anywhere better. It always looked and smelt nice and clean, with a homely feel to it.
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Review from Kathryn R (Daughter of Resident) published on 16 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was accommodated on a respite basis and then ended up staying for nearly one year. The manager and home were very supportive and flexible on admission and she soon became relatively settled, making a good friend of one of the other residents. Over the year the amount of activities seemed to increase
and towards the end of her stay they appeared to be fairly frequent. All the staff were kind and supportive, responding to my mum's unpredictable moods and behaviour.


In relation to staff, all were good but some were excellent and went above and beyond expectations. We were never asked to input into a care plan or review which would have been useful.


When my mum left the home to move to somewhere closer to us, again the manager and staff were very understanding and supportive - this was greatly appreciated.

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Review from K S (Friend of Resident) published on 28 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff to be helpful, respectful and courteous to their residents. The food seems good and varied. My only concern is that the residents don't have enough entertainment or activity sessions.
Perhaps if they asked churches/schools etc then had a few more music/choir/singers etc or physical
games - pass the ball etc.
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Review from Barry L (Son of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere and the staff at Hillcrest are amazing. I have always felt welcomed when visiting Mum. Mum is happy.
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Review from Wendy L (Daughter of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute Mum arrived at Hillcrest for respite 18 months ago, she has felt safe and comfortable there. The environment, leadership and staff have supported her and our family with her sad deterioration with Alzheimer's disease. I couldn't ask for more for Mum. Whilst sad, it is lovely to visit
Mum and her friends in a new home.
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Review from Henk v N (Son of Resident) published on 26 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When the home carers decided they no longer look after my mother due to her severe dementia and lack of mobility, I had already looked at several care homes in the area but only came across Hillcrest at the last minute. After I dropped in unannounced, I was so impressed with what I saw! My mother
was accepted last December and I cannot praise the establishment too much. I have nothing but praise for the staff and management. I am sure that my mother could not be in safer hands. First class and I cannot recommend Hillcrest enough.
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Current Review Score: 9.5 (9.496)

Overview of Review Score

The Review Score of 9.5 (9.496) out of 10 for Hillcrest is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.746 for Hillcrest is calculated as follows: ( (91 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 118 Ratings = 4.746
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Hillcrest is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Phil Cartwright

Job Title: Home Manager Joined: 2025

Phil Cartwright is the Home Manager at Hillcrest and brings previous experience in managing care homes, with a strong focus on delivering safe, compassionate, and person-centred care. He is passionate about creating a homely, inclusive environment where residents feel valued, listened to, and supported to live well.


Phil leads with a calm and approachable style, placing importance on teamwork, open communication, and continuous improvement. He is committed to working closely with residents, families, and staff to ensure high standards of care are maintained and that everyone feels confident, supported, and proud of the service provided.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcrest to verify any information. View our terms and conditions. Hillcrest has an Enhanced Service - more info.