Hillcrest

My mother was a resident from January 2008 until she died at Hillcrest peacefully in her sleep on 27th of October 2019 at the age of 91. Throughout her almost 12 years at Hillcrest initially in the residential section and latterly in the dementia unit, she was looked after excellently by a group of very caring staff, led by a small management team. Her ongoing and changing needs were always catered for, and as a family, we were always consulted on the best way forward. We can not praise everyone in the Hillcrest team enough foe the dignified care they gave Mum.

The Manager and all the staff could not have done more for Dad to make him feel safe and loved and I would recommend to anyone, needing to move out of their own home.

The staff are all extremely well trained and professional and they make a big effort to adapt their caring styles to suit each individual resident's personality. The staff turnover rate is very low, which speaks volumes about both the working environment at Hillcrest and the commitment the staff make to their careers in dementia care. The actual building itself also adds to the homely, comfortable atmosphere.

My aunt has been a resident at Hillcrest form October 2015 until her death in January 2019. She was well looked after with care, attention and love from the manager and her team. An excellent care home.

My cousin entered Hillcrest in 2008 and remained there until her death in October 2018. Over this entire period, the care she receives was of the highest standard, with very low staff turnover. She knew them all and they her. At her death, staff were with her and the home arranged a remembrance party for family, friends and staff alike.

Hardest week of my life seeing my grandmother in a home. But I’m 100% happy it’s this one! She is smiling, laughing, singing and she’s clean. She had her hair done and has finally had a good nights sleep! Three hot meals a day with veg or fruit etc, as many brews as she wants. We can visit whenever we want, we also take her out when we want! Her room is lovely with a really nice view and the staff are just amazing. The only thing I would say is maybe the ladies or gentleman whose eyesight is not so good, should maybe have a few more things provided to them as they are blind or hard of sight. Other than that I have no complaints, just positive feedback! Thanks, everyone, for looking after my Nan (my best friend).

Mum was a resident at Hillcrest for one year and during that time I had utter confidence and peace of mind that she could not have been anywhere better. It always looked and smelt nice and clean, with a homely feel to it.

My mum was accommodated on a respite basis and then ended up staying for nearly one year. The manager and home were very supportive and flexible on admission and she soon became relatively settled, making a good friend of one of the other residents. Over the year the amount of activities seemed to increase and towards the end of her stay they appeared to be fairly frequent. All the staff were kind and supportive, responding to my mum's unpredictable moods and behaviour.

In relation to staff, all were good but some were excellent and went above and beyond expectations. We were never asked to input into a care plan or review which would have been useful.

When my mum left the home to move to somewhere closer to us, again the manager and staff were very understanding and supportive - this was greatly appreciated.

Perhaps if they asked churches/schools etc then had a few more music/choir/singers etc or physical games - pass the ball etc.

From the minute Mum arrived at Hillcrest for respite 18 months ago, she has felt safe and comfortable there. The environment, leadership and staff have supported her and our family with her sad deterioration with Alzheimer's disease. I couldn't ask for more for Mum. Whilst sad, it is lovely to visit Mum and her friends in a new home.

The atmosphere and the staff at Hillcrest are amazing. I have always felt welcomed when visiting Mum. Mum is happy.

When the home carers decided they no longer look after my mother due to her severe dementia and lack of mobility, I had already looked at several care homes in the area but only came across Hillcrest at the last minute. After I dropped in unannounced, I was so impressed with what I saw! My mother was accepted last December and I cannot praise the establishment too much. I have nothing but praise for the staff and management. I am sure that my mother could not be in safer hands. First class and I cannot recommend Hillcrest enough.