Hillcrest

We are delighted to introduce Lorraine, our Registered Manager at Hillcrest, part of the Aurem Care family.

Lorraine's extensive experience in care home management, particularly in the Cheshire West area, has been instrumental in elevating the standard of care at Hillcrest since she joined the home in 2014.

Lorraine's exceptional organisational skills are a cornerstone of her management style, ensuring that every aspect of Hillcrest runs smoothly and efficiently. This meticulous attention to detail translates into an environment where high-quality care is consistently delivered, and residents' wellbeing is always at the forefront.

Her passion for resident care is not just a professional commitment but a personal one. Lorraine's approach is centred around understanding and catering to the unique needs of each resident, fostering a sense of individualised care and attention that makes Hillcrest a true home.

A familiar and reassuring presence, Lorraine is always available for a chat with residents' families. She offers guidance, support, and reassurance on a range of issues, building trust and confidence among our residents' loved ones. Her ability to provide clear, compassionate advice is greatly valued in our community.

Lorraine's popularity among staff, residents, and relatives is a testament to her warm, approachable nature and her genuine care for everyone at Hillcrest. Her leadership not only ensures the smooth running of our home but also creates a nurturing and inclusive environment where everyone feels valued and cared for.

At Hillcrest, under Lorraine's skilled guidance, we pride ourselves on creating a welcoming, safe, and caring atmosphere, where every resident receives the best possible care.

Julie has been a cornerstone of Hillcrest for an impressive 17 years, working her way up to the role of Deputy Manager. Before joining our team, Julie was a childminder, a role that allowed her to balance her professional life with her family's needs. Her experience in caring for children, some as young as three months old, has instilled in her a deep-rooted understanding of nurturing and compassionate care.

Her long tenure at Hillcrest is a testament to the home's welcoming and homely environment, a quality that Julie cherishes deeply. It's this sense of warmth and familiarity that has made Hillcrest not just a workplace, but a second home for her. Julie believes in treating our residents with the same love and care as if they were her own family, a philosophy that resonates throughout our home.

Outside of work, Julie enjoys spending quality time with her grandchildren and her two beloved West Highland Terriers. These personal joys bring balance to her life, enriching her ability to provide empathetic and heartfelt care to our residents.

In her role as Deputy Manager, Julie's knowledge of each resident's care needs is unparalleled. She works closely with the Registered Manager, assisting in organising staff rotas, coordinating training courses, and managing the myriad of day-to-day tasks that are crucial for the smooth running of Hillcrest. Her attention to detail and her commitment to excellence ensure that our residents receive the best possible care.

At Hillcrest, Julie is more than a Deputy Manager; she's a key part of our community, embodying the caring, nurturing spirit that is at the heart of our ethos at Aurem Care. Her dedication and experience make her an invaluable asset to our team and a beloved figure among our residents and staff.