Care Home Owned by Aurem Care in Essex

home is well maintained and thoughtfully considered, with lovely little details that set it apart from the usual care home feel. Small, carefully designed spaces create a more homely and engaging environment, rather than something overly clinical. You can tell a lot of thought has gone into making it a comfortable and uplifting place.

And the food-absolutely delicious. You don't often expect that in a care home, but clearly, they do things properly here.

It's a place that feels warm, well-run, and full of care in every sense of the word. I wouldn't hesitate to recommend it.

away. The night staff helped and comforted us so well and looked after Dad's last hours like family. Thank you so much.

is now up most days and enjoying the company and activities that are provided. I have to add a word about the reception staff. Always a smile when they open the door. A good start to a visit.

Thank you to all the team at The Oaks in all departments.

us deeply. He had been very poorly and confused. The difference from then to the present is largely down to the kindness and care he has received and he is much calmer and contented. Smiling faces greet him and he often tells us how lovely the staff are to him. Facilities are important but the all-important factor is the staff. The Oaks is special!

and thorough. A period of change and uncertainty for my dad, and it's really good to leave off on each visit knowing he is being cared for. Very settling. Thank you all.

eats and drinks, and can now be put in a wheelchair.
I cannot thank enough all the levels of staff and nurses at The Oaks for their kindness and love.

stimulating activities, entertainers are invited and also animals visit. They celebrate special occasions and have lots of little treats. They also enquire about the well-being of their visitors. Would be hard to find anywhere better. We are truly blessed.

helpful to us both. There is therefore a special atmosphere of community in the home and inevitable staff changes in the current climate have been absorbed well.
There is currently a programme of necessary redecoration in hand by the house staff which is welcome and refreshing the environment. My husband's illnesses preclude him from any participation in group entertainments and activities but generally there seems to be a lot going on. He particularly enjoys his meals which are well cooked and there is a good and balanced variety.
It might be helpful to receive regular care plan updates but staff have been willing to discuss queries when requested. Our contact with management has been limited but necessary procedures seem to be in place. I am reassured that my husband is well cared for, comfortable and as happy as his condition allows.

was a positive experience compared to what we have come across so far.

always answered. Thanks once again, you're all amazing.

day after the initial enquiry which was fantastic. When we arrived we were greeted with a friendly smile and shown to my mother's room. We were able to settle in and were given time with the nurse, chef and the manager. We were very grateful and happy with our minds at rest knowing we had made the best decision for my mother to stay at The Oaks. The staff were very friendly, caring and always made us as a family feel welcome. We would highly recommend this home to relatives and friends.

Our family would highly recommend this care home.

birds coming and going. The meals she was served were excellent and she really enjoyed them. One day there was pasta on the menu, which she didn’t like, and mentioned this in passing to a nurse who promptly sent the chef to her room to ask what she would like instead - amazing service! So I would just like to finish this review by saying a huge thank you to everyone who cared for my mother. She sadly passed away on 1st July but had been really happy with the excellent care she was given.