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Care Home Owned by Aurem Care in Lancashire

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Aurem Care in Lancashire

Only the locations & reviews in Lancashire for Aurem Care are showing below.

View the details of all 13 locations (with 687 reviews) owned by Aurem Care

Aurem Care Locations in Lancashire (1)

 - Browse 1 Care Home owned by Aurem Care in Lancashire
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Lostock Lodge
34 Wateringpool Lane, Lostock Hall, Preston PR5 5AP 
9.1 49 reviews
Lostock Lodge, Preston, Lancashire
"Very friendly, all residents look happy and cared for. We visited my nanna with my children and they were made to feel welcome and put them…"   Read all 49 reviews
  • from £1,100 / week
  • 32 Rooms
Location Type Care Home

Lostock Lodge Care Home in Lostock Hall offers a warm, welcoming environment designed to provide exceptional care and support. The home specialises in residential, dementia, and respite care, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Aurem Care Reviews in Lancashire (49)

9.2

Aurem Care has a Group Review Score of 9.2 (9.171) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aurem Care must have a Review Score.

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Review of

Lostock Lodge

from D W (Son of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are happy at the care home, staff are very nice and the home is clean and tidy.
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Review of

Lostock Lodge

from Ken W (Son of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the level care at Lostock Lodge staff + manager very nice and helpful.
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Review of

Lostock Lodge

from Liz W (Daughter of Resident) published on 23 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First time visiting to visit dad, lovely home, lovely staff made very welcome.
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Review of

Lostock Lodge

from Julie G (Daughter of Resident) published on 23 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone lovely and friendly, very entertaining. Thank you. Highly recommend.
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Review of

Lostock Lodge

from N B (Granddaughter of Resident) published on 23 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, all residents look happy and cared for. We visited my nanna with my children and they were made to feel welcome and put them at ease.
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Review of

Lostock Lodge

from M T (Son of Resident) published on 23 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good
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Review of

Lostock Lodge

from D H (Daughter of Resident) published on 19 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been treated with love and respect since she has been here. All the staff are very caring. The activities are excellent and the management has been improved a lot. I feel very relived that I know mum is safe and secure with people who do care. Thise gives me sleep at night.
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Review of

Lostock Lodge

from S M (Son of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. All staff very caring, open and honest. Facilities are v good, home very clean and tidy. All staff very engaging with residents. So glad we chose Lostock Lodge.
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Review of

Lostock Lodge

from Jacyinth C (Friend of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Clean and comfortable. However there is not enough interaction with residents. Majority sitting and staring into space. I also disagree with residents being shouted at and treated like naughty children. On my last visit the carers in the lounge disappeared and we were locked in without a career in sight.
I find this unacceptable. The residents were panicking so I tried to open the door, which set off the alarms. I finally got out.
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Review of

Lostock Lodge

from J T (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mum receives at the care home. The staff are very friendly and keep me well informed about my mum's care.
The activities they provide enable the residents to keep physically and mentally active as much as they are able.
Reply from Mellisa Thompson, Manager at Lostock LodgeThank you for your lovely feedback, we shall share your comments with the team, kind regards
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Review of

Lostock Lodge

from H H (Friend of Resident) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friend of ours was in this home, he was diagnosed with dementia and declined fairly quickly. The staff and management were very supportive and knowledgeable. The support was second to none for the family as well as our friends.
Reply from Chip (Mawson Chipchase), Marketing & Communications manager at Lostock LodgeThank you for your kind words. Our team takes great pride in providing support not only to our residents but also to their families and friends. We'll make sure to share your lovely comments with them.
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Review of

Lostock Lodge

from Paul C (Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum happy here and I think the staff are excellent.
Reply from Mel Thompson, Home Manager at Lostock LodgeThank you for your review of our home. We will ensure that your kind words about our team are passed on.
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Review of

Lostock Lodge

from F W (Niece of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt was a resident for over 3 years. The care she received was good, although it is impossible to replicate her own home. She had dementia and the patience and care of the staff was excellent. It was impossible for me to rate food and activities as I didn't partake in either. I rarely put excellent
in a review, so good is as good as it gets.
Reply from Mellisa Thompson, Home Manager at Lostock LodgeThank you for your kind review. It was a pleasure to care for your aunt, such a lovely lady who is sincerely missed by all. Kind regards.
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Review of

Lostock Lodge

from S H (Daughter of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found everyone taking care of Mum to be very helpful, friendly and caring. Mum is always lovely and clean, well-fed and relaxed. Very welcoming when I visit. Thank you to all.
Reply from Mellisa Thompson, Home Manager at Lostock LodgeThank you for your feedback, this has been shared with the team, kind regards
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Review of

Lostock Lodge

from J M (Daughter of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management in Lostock Lodge are amazing, very warm and caring.
All staff very relatable, they get to know each resident personally, they go above and beyond to meet my father's needs which can be very challenging at times.
My father is always clean, shaven hair and teeth cared for, and
a big plus they never lose his glasses. Excellent place, would highly recommend to anyone, very warm and loving.
An extra thank you to laundry staff.
Reply from Mellisa Thompson, Home Manager at Lostock LodgeThank you so much for your positive feedback, the team are extremely pleased that you are happy with the care we provide as we take great pride in caring your loved one.
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Review of

Lostock Lodge

from Sharon K (Daughter-in-law of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law’s been lucky enough to become a resident at Lostock Lodge.
She has lived alone for nearly 20 years after losing her husband in 2006, being a strong-minded and independent woman she was content with family and memories. However, in later years she has become frailer and bouts of confusion.
Towards the end of last year, it became evident she couldn’t live alone independently. Lostock Lodge was highly recommended by several friends, we decided to visit and were pleasantly pleased. The staff and residents were welcoming, they wanted to show us what an amazing community hub it was. So after looking at a few others, our decision was made, Lostock Lodge stood out above the rest for warmth, quality and professionalism. My mother-in-law settled in at the end of January 2024, the room is generous in size, well-equipped and within the beautiful house and grounds. The staff are all so tentative, caring and cannot do enough for her and the other residents. It’s amazing.
Reply from Mellisa Thompson, Home Manager at Lostock LodgeThe team at Lostock are delighted to receive such positive feedback, and as always endeavour to promote care that is fulfilled, respectful and dignified. We would like to take this opportunity to thank you also for your continued support and allowing us to care for your loved one.
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Review of

Lostock Lodge

from Christine W (Daughter of Resident) published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff to be very good and caring, management also excellent. Only minor issue is standard of maintenance in room could be improved.
Example: tiles missing on ensuite floor.
Curtains too small (gap at top 6").
Towel rail/hanger needs fitting.
Reply from Mellisa Thompson, Home Manager at Lostock LodgeThe team are delighted to receive such lovely feedback, with regards to the maintenance works, these have been reported and will be resolved as a matter of priority. As always we value your feedback.
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Review of

Lostock Lodge

from Doreen B (Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy in Lostock Lodge.
Everyone goes out of their way to be kind and helpful.
Reply from Chip (Mawson Chipchase), Business Development Manager at Lostock LodgeIt is a pleasure to support the residents living with us - thank you for your kind review of our home.
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Review of

Lostock Lodge

from John B (Grandson of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always find the home clean and tidy.
Staff are very pleasant and helpful at all times.
Reply from Chip (Mawson Chipchase), Business Development Manager at Lostock LodgeThank you for your kind review. Our housekeeping team takes pride in the home and its appearance, and the team, as a whole, really do enjoy supporting our residents.
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Review of

Lostock Lodge

from Michael M (Husband of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the home very friendly and homely. Love the staff as they are very helpful, always there to help.
Reply from Mellisa Thompson, Home Manager at Lostock LodgeThank you for your kind review of the home. The team are delighted to receive such positive feedback. Kind Regards.
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Awards / Recognitions (1)

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