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Care Homes Owned by Aurem Care in Surrey

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Aurem Care in Surrey

Only the locations & reviews in Surrey for Aurem Care are showing below.

View the details of all 13 locations (with 687 reviews) owned by Aurem Care

Aurem Care Locations in Surrey (4)

 - Browse 4 Care Homes owned by Aurem Care in Surrey
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Aurem Care (The Red House)
43 Skinners Lane, Ashtead KT21 2NN 
9.7 71 reviews
Aurem Care (The Red House), Ashtead, Surrey
"My wife has been in residence since 2020 with early onset Alzheimer's. At every stage, as her needs have changed, the care and support both…"   Read all 71 reviews
  • 26 Rooms
Location Type Care Home

The Red House Care Home has a Care Quality Commission 'OUTSTANDING' rating (February 2022) and is located in a residential area between Leatherhead and Epsom, a few minutes walk of Ashtead village ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Aurem Care (Glebe House)
Church Lane, Chaldon, Caterham CR3 5AL 
9.6 40 reviews
Aurem Care (Glebe House), Caterham, Surrey
"The team at Glebe Care home are doing a fantastic job at caring for my mother in very difficult circumstances. Always keeping the family…"   Read all 40 reviews
  • from £1,500 / week
  • 43 Rooms
Location Type Care Home

Glebe House, 'finest Care Home in Surrey' located in Chaldon, Near Caterham, is an excellent, independently run Care Home of character and distinction offering the highest quality Residential and 24 ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Kettlewell House Care Home
Kettlewell Hill, Chobham Road, Woking GU21 4HX 
9.4 60 reviews
Kettlewell House Care Home, Woking, Surrey
"I would like to say a big thank you to the staff at Kettlewell for the constant care they give to my mother. She has been a resident of the…"   Read all 60 reviews
  • from £1,450 / week
  • 37 Rooms
Location Type Care Home

Kettlewell House Care Home, situated in the picturesque town of Woking, Surrey, provides outstanding care in a serene and supportive environment. This beautifully refurbished home is designed to ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Buxton Lodge Care Home
53 Buxton Lane, Caterham CR3 5HL 
8.8 62 reviews
Buxton Lodge Care Home, Caterham, Surrey
"All the staff at Buxton Lodge Care Home in Caterham look after my wife very well, showing care and compassion. She has settled in well and…"   Read all 62 reviews
  • from £1,539 / week
  • 44 Rooms
Location Type Care Home

Buxton Lodge Care Home, located in the heart of Caterham, offers a warm and welcoming environment for its residents. The home provides exceptional residential and dementia care tailored to each ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Aurem Care Reviews in Surrey (233)

9.2

Aurem Care has a Group Review Score of 9.2 (9.171) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aurem Care must have a Review Score.

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Review of

Aurem Care (The Red House)

from Christopher G (Husband of Resident) published on 3 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in residence since 2020 with early onset Alzheimer's. At every stage, as her needs have changed, the care and support both to her and her family has been exemplary. Most of the senior management, nursing and departmental head roles are still filled by people from when she moved in.
This has helped create a wonderful family atmosphere amongst the resident and the relative groups. The quality of food and choice is legendary amongst the relatives. In Jan 2026, The Red House still provides the best possible care for my wife. This is so reassuring for all her family.
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Review of

Aurem Care (Glebe House)

from Peter B (Brother of Resident) published on 27 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
John has been here for approx 4 months. I have found it to be a welcoming, safe place. Excellent staff, very caring, clean & variety of food available. Excellent 24/7 care. Also, I have been kept well informed of his progress, would thoroughly recommend.
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Review of

Aurem Care (Glebe House)

from B O (Daughter of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Glebe Care home are doing a fantastic job at caring for my mother in very difficult circumstances. Always keeping the family updated with any relevant updates and sharing social events.


The risk they take when safeguarding vulnerable patients is no small thing and is very much appreciated.

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Review of

Aurem Care (Glebe House)

from P S (Husband of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has complex needs as she has early onset dementia, so she is more active than typical care home residents. I chose Glebe House for her, (initially for respite and then for permanent residence once she was no longer safe at home) because of the atmosphere of the place and the commitment and caring
attitude of the staff. She has been a resident for half a year and I have not been disappointed. The management (Sam and Abena) set the right example in terms of their approach. The food is very good and varied. It's an old building but has more character than more modern places. There is a large garden and conservatory which are good for residents in the summer.
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Review of

Aurem Care (The Red House)

from Lynne H (Daughter-in-law of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kind, supportive and helpful. Welcoming and answer any questions we have. Nice environment with caring staff.
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Review of

Kettlewell House Care Home

from Patsy C (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a big thank you to the staff at Kettlewell for the constant care they give to my mother. She has been a resident of the care home for 3.5 years now and they are always welcoming when we visit and eager to discuss her care and continued support. There has been some upheaval in the
home over the past 12 months due to constant changing management and an investigation but throughout all of these the nursing staff, carers and kitchen staff have been constant and consistent. Ana, Eliza, Sonia, Bernie, Divya and Natalie to name just a few are angels and I am so very grateful for their continued presence in the home. We met with the new manager Arturo in January 2026 and look forward to a continued high level of care under his watch.
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Review of

Aurem Care (The Red House)

from James H (Son-in-law of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with my time at the Red House. The staff are very great, I am so proud to have my father-in-law staying here.
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Review of

Kettlewell House Care Home

from W C (Husband of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly and polite. Would like feedback on Teresa from Doctor/medical
Reply from Sarah Aitken, Home Administrator at Kettlewell House Care HomeThank you your feed back. We are pleased to hear that our staff are polite and friendly. We appreciate the positive feedback.
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Review of

Kettlewell House Care Home

from M M (Wife of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am impressed by the team of Carers who show good care and love to my husband The nursing staff are well trained and attentive when needed I hope that following the frequent changes of Manager over the last 18 months that the appointment of a permanent manager will give the excellent staff team the
appreciation and encouragement they deserve
Reply from Sarah Aitken, Home Administrator at Kettlewell House Care HomeThank you very much for your kind words, its truly reassuring for us to know that your loved one is receiving high quality care and support from our team, as the new manager l am very proud of the staff and their dedication of high standard of care.
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Review of

Aurem Care (Glebe House)

from Auguste N (Son of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited my Mum on her birthday, and the staff were very happy to accommodate us as a family in the conservatory. They made sure that we all had seats and had some family time with mum.
Mum has been here for about 18 months, and we are very happy with the care and support that is provided. We feel
that Mum is in the best place and is well looked after, given the circumstances. Thanks to everyone at Glebe House.
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Review of

Aurem Care (The Red House)

from John H (Brother of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I only come to see her once a week. I always find the staff very helpful.
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Review of

Aurem Care (The Red House)

from Tony H (Friend of Resident) published on 26 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very friendly and efficient, and the gentleman we visited was very well looked after and comfortable. The care home is warm and welcoming with good standards.
Thank you to all the staff for your very good work in looking after people needing all degrees of care.
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Review of

Aurem Care (The Red House)

from Debra S (Niece of Resident) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come here to visit every 2 weeks to see my auntie. When I come in, the staff are so friendly and welcoming, it's always so homely, and they are so good and kind to the residents. It's clean and inviting. My auntie felt happy when she moved in. I would definitely recommend the Red House to everyone.
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Review of

Aurem Care (The Red House)

from Karen S (Niece of Resident) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A dear family member has been at Red House for 9 months, and in that time, she has flourished. The care provided by the team is exceptional, always with a smile and a kind word. They manage to create a lovely, homely atmosphere, and their kindness and compassion shine through. Residents are treated
as individuals, with respect and dignity. Meals, personal care, safety, etc., are all well done. No hesitation in recommending the Red House.
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Review of

Aurem Care (The Red House)

from F H (Sister-in-law of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I only see her once a week. I've no complaints.
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Review of

Aurem Care (The Red House)

from A R (Son of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone looks after mum very well. She always seems to be comfortable in her self even if she's not able to articulate this. Staff are all friendly and all feels like a big family.
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Review of

Aurem Care (The Red House)

from N P (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very impressed by all the employees at The Red House. The care of my mother is excellent.
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Review of

Aurem Care (The Red House)

from M M (Son of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad seems to me to be settled and satisfied with the care he is receiving in The Red House. I think he would like to be taken out more often, if only to local amenities. I believe that the communications to relatives could be improved. I also request that Dad be notified when I am due to visit, but
I'm not convinced he always knows that I am visiting. On the whole, he is being well looked after, and he seems happy with his care.
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Review of

Buxton Lodge Care Home

from K F (Son of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Buxton Lodge does have wonderful caring staff (even though they are very understaffed) and acceptable care standards but I can only give a poor rating because of the awful management.
Aurem Care are the parent company and in the 21 months that my mother was in their care there have been three general
managers that have come and gone, so something isn't right.
Back in November they overcharged us £5,100. They have no direct line to their accounts dept so we had to send multiple emails to staff, some of whom left during our conversations.
When my mother passed away in July, we didn't receive any note of condolence from the home nor did we receive any final statement. After checking our account, the home overcharged us £6,200 in the month my mother died and an additional £6,200 after she passed away. I eventually tracked down the FD and received a £11,000 refund but it didn't match my calculations and they have ignored all emails asking for their calculations. This is unacceptable.
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Review of

Aurem Care (The Red House)

from Carolanne B (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is receiving respite care at The Red House Ashtead, after 8 weeks in hospital.
The management team are efficient with flexibility and understanding.
The nursing team are extremely professional regarding doctor visits, physio appts and medication.
The care team are friendly and attentive.
The
catering team provides delicious meals, cakes and there is a daily selection to choose from.
The garden is beautifully landscaped.
The interiors are clean and comfortable.
The Red House is excellently managed, with every team member working extremely hard to the highest of standards.
My mothers health and wellbeing has improved with your care.
Many thanks.
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Awards / Recognitions (1)

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