Care Homes Owned by Aurem Care in Surrey

All staff are fantastic and meet all round needs

All staff are friendly and helpful. Food is nutritional and good selection. Residents is always asked their preferences for meals. Residents needs are met with care and consideration.

I have been many times to this home and have always found the staff polite, courteous and kind. I especially appreciated the attention to small but important details today. The staff - patient was very high today - so that no one was rushed. I would have no hesitation to recommend The Red House or allowing anyone close to me to be moved to here. I have had experience of many care homes. Well done everyone!

My mum has been a resident for a couple of months, all the staff have been welcoming and treated mum with respect and dignity. They have also been supportive to myself and other siblings

Very kind caring management and staff. Food looked well presented and very tasty. Nothing was too much trouble.

The Red House continues to create a wonderful family atmosphere which is so important for residents and relatives alike to know its a real home for their loved one. The day to day care is exemplary and my wife is completely settled and happy. The management have installed a culture where all the staff whatever their specific role get to know the residents and relatives and I think this is a major strength of the home and helps make it so well respected locally.

I visit The Red House every week and love the friendly atmosphere. I am always made to feel welcome and a part of The Red House family. The management and staff work as a team to provide care of an outstanding quality. My aunt has been a resident for 4 years and is always treated with respect, compassion and has quality care. We have nothing but admiration for the hard working staff. Mealtime are a joy of her and she enjoys the activities programme. The home and residents are kept very clean. Well done to the manager for her ongoing work in an excellently run, care home.

A family member was in the care of Red House for just over a year. In their care she flourished and we saw moments of her younger self come back to life as she settled into the home and their care. She gained weight, became engaged, and was well cared for. Sadly she passed away recently and the care and compassion the whole team showed was wonderful. They are the most amazing care home, all the staff are just fantastic. Highly recommended.

The staff are excellent

Staff were very kind to us as visitors and caring to my nan.

Hopefully, the new management team will continue to build on the good work here.

Visit my friend Paul every week and he seems happy where he his. The staff are always happy and helpful. The room always appears to be clean. Paul is very happy with the food.

My brother is very well looked after and comfortable. The staff are considerate, friendly and very helpful whenever I visit.

My friend Paul has been in this home for around 2 years, and I come to visit once a week and find the staff very friendly and helpful. My friend Paul is very happy staying here.

Very happy with the service.

Since my mum came to the Gelbe House in June 2024, my mum has improved, and despite her dementia, I feel my mum is as well and as best as she can be. This is down to the staff at Glebe House, who have cared for and looked after my mum with her needs that are met. The entertainment team here also puts on a great range of interactive activities involving the residents and family.

Red House staff continues to provide kind and thoughtful care to my frail mother. Last March, they helped us to celebrate her 90th birthday with a specially baked cake containing mum's favourite eclairs. The staff know that mum does not eat well but always try to give her the food that she likes and give her plenty of time. Thank you to all of you for caring about her wellbeing and doing your best every day.

Communication with the staff is easy; we have confidence in them - they listen to us and let us know anything concerning our mum. We feel supported, too, as relatives and are very grateful for all that is done.

John has been here for approx 4 months. I have found it to be a welcoming, safe place. Excellent staff, very caring, clean & variety of food available. Excellent 24/7 care. Also, I have been kept well informed of his progress, would thoroughly recommend.

The team at Glebe Care home are doing a fantastic job at caring for my mother in very difficult circumstances. Always keeping the family updated with any relevant updates and sharing social events.

The risk they take when safeguarding vulnerable patients is no small thing and is very much appreciated.