Aurem Care in Surrey | 4 Care Homes

Review of
Kettlewell House Care Home
from Patsy C (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report

Overall Experience

I would like to say a big thank you to the staff at Kettlewell for the constant care they give to my mother. She has been a resident of the care home for 3.5 years now and they are always welcoming when we visit and eager to discuss her care and continued support. There has been some upheaval in the

home over the past 12 months due to constant changing management and an investigation but throughout all of these the nursing staff, carers and kitchen staff have been constant and consistent. Ana, Eliza, Sonia, Bernie, Divya and Natalie to name just a few are angels and I am so very grateful for their continued presence in the home. We met with the new manager Arturo in January 2026 and look forward to a continued high level of care under his watch.

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Review of
Aurem Care (The Red House)
from James H (Son-in-law of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

I have been very happy with my time at the Red House. The staff are very great, I am so proud to have my father-in-law staying here.

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Review of
Kettlewell House Care Home
from W C (Husband of Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

Staff are friendly and polite. Would like feedback on Teresa from Doctor/medical

Reply from Sarah Aitken, Home Administrator at Kettlewell House Care HomeThank you your feed back. We are pleased to hear that our staff are polite and friendly. We appreciate the positive feedback.

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Review of
Kettlewell House Care Home
from M M (Wife of Resident) published on 15 January 2026 Submitted via Website • Report

Overall Experience

I am impressed by the team of Carers who show good care and love to my husband The nursing staff are well trained and attentive when needed I hope that following the frequent changes of Manager over the last 18 months that the appointment of a permanent manager will give the excellent staff team the

appreciation and encouragement they deserve

Reply from Sarah Aitken, Home Administrator at Kettlewell House Care HomeThank you very much for your kind words, its truly reassuring for us to know that your loved one is receiving high quality care and support from our team, as the new manager l am very proud of the staff and their dedication of high standard of care.

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Review of
Aurem Care (Glebe House)
from Auguste N (Son of Resident) published on 12 January 2026 Submitted via Postal Card • Report

Overall Experience

We visited my Mum on her birthday, and the staff were very happy to accommodate us as a family in the conservatory. They made sure that we all had seats and had some family time with mum.
Mum has been here for about 18 months, and we are very happy with the care and support that is provided. We feel

that Mum is in the best place and is well looked after, given the circumstances. Thanks to everyone at Glebe House.

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Review of
Aurem Care (The Red House)
from John H (Brother of Resident) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

I only come to see her once a week. I always find the staff very helpful.

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Review of
Aurem Care (The Red House)
from Tony H (Friend of Resident) published on 26 December 2025 Submitted via Postal Card • Report

Overall Experience

The staff are all very friendly and efficient, and the gentleman we visited was very well looked after and comfortable. The care home is warm and welcoming with good standards.
Thank you to all the staff for your very good work in looking after people needing all degrees of care.

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Review of
Aurem Care (The Red House)
from Debra S (Niece of Resident) published on 15 December 2025 Submitted via Postal Card • Report

Overall Experience

I come here to visit every 2 weeks to see my auntie. When I come in, the staff are so friendly and welcoming, it's always so homely, and they are so good and kind to the residents. It's clean and inviting. My auntie felt happy when she moved in. I would definitely recommend the Red House to everyone.

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Review of
Aurem Care (The Red House)
from Karen S (Niece of Resident) published on 15 December 2025 Submitted via Postal Card • Report

Overall Experience

A dear family member has been at Red House for 9 months, and in that time, she has flourished. The care provided by the team is exceptional, always with a smile and a kind word. They manage to create a lovely, homely atmosphere, and their kindness and compassion shine through. Residents are treated

as individuals, with respect and dignity. Meals, personal care, safety, etc., are all well done. No hesitation in recommending the Red House.

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Review of
Aurem Care (The Red House)
from F H (Sister-in-law of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

I only see her once a week. I've no complaints.

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Review of
Aurem Care (The Red House)
from A R (Son of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

Everyone looks after mum very well. She always seems to be comfortable in her self even if she's not able to articulate this. Staff are all friendly and all feels like a big family.

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Review of
Aurem Care (The Red House)
from N P (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

Always very impressed by all the employees at The Red House. The care of my mother is excellent.

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Review of
Aurem Care (The Red House)
from M M (Son of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

Dad seems to me to be settled and satisfied with the care he is receiving in The Red House. I think he would like to be taken out more often, if only to local amenities. I believe that the communications to relatives could be improved. I also request that Dad be notified when I am due to visit, but

I'm not convinced he always knows that I am visiting. On the whole, he is being well looked after, and he seems happy with his care.

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Review of
Buxton Lodge Care Home
from K F (Son of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

Buxton Lodge does have wonderful caring staff (even though they are very understaffed) and acceptable care standards but I can only give a poor rating because of the awful management.
Aurem Care are the parent company and in the 21 months that my mother was in their care there have been three general

managers that have come and gone, so something isn't right.
Back in November they overcharged us £5,100. They have no direct line to their accounts dept so we had to send multiple emails to staff, some of whom left during our conversations.
When my mother passed away in July, we didn't receive any note of condolence from the home nor did we receive any final statement. After checking our account, the home overcharged us £6,200 in the month my mother died and an additional £6,200 after she passed away. I eventually tracked down the FD and received a £11,000 refund but it didn't match my calculations and they have ignored all emails asking for their calculations. This is unacceptable.

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Review of
Aurem Care (The Red House)
from Carolanne B (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report

Overall Experience

My mother is receiving respite care at The Red House Ashtead, after 8 weeks in hospital.
The management team are efficient with flexibility and understanding.
The nursing team are extremely professional regarding doctor visits, physio appts and medication.
The care team are friendly and attentive.
The

catering team provides delicious meals, cakes and there is a daily selection to choose from.
The garden is beautifully landscaped.
The interiors are clean and comfortable.
The Red House is excellently managed, with every team member working extremely hard to the highest of standards.
My mothers health and wellbeing has improved with your care.
Many thanks.

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Review of
Aurem Care (The Red House)
from John D (Son of Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

This is a very comfortable home and my mother is well cared for. My mother has seen the nurses caring for difficult residents with patience and care. The home provides services like hairdressing, nails, hand and foot massages. They have a full holistic approach. It does not feel like a care home and

we are like a family. I am in my 90s and am having a wonderful time.

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Review of
Aurem Care (Glebe House)
from Margaret H (Friend of Resident) published on 2 April 2025 Submitted via Postal Card • Report

Overall Experience

My neighbour is a resident of this nursing home. I deliver mail to him. He can be a difficult person yet seems very happy where he is. I can see that he is well fed. He dislikes noise so the staff allow him to sit in the dining room to watch T.V. He has always been a person who complains yet he has

not complained about his treatment in this nursing home.

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Review of
Aurem Care (Glebe House)
from J W (Wife of Resident) published on 4 March 2025 Submitted via Postal Card • Report

Overall Experience

Following the recommendation of the local hospital my husband transferred to Glebe House in July 2023.
The longstanding dedicated approachable management team ably support a kind, committed and consistent team of nurses carers, housekeepers and catering staff.
They all constantly strive to ensure

that my husband receives the highest level of care possible to meet his ongoing and developing needs. The relationship built with my family is positive and appreciated as support is needed in difficult times.

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Review of
Aurem Care (Glebe House)
from M B (Son of Resident) published on 24 February 2025 Submitted via Postal Card • Report

Overall Experience

My Father has never looked so happy and content, which makes us feel so content and the staff are all so friendly. Lovely place!

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Review of
Aurem Care (Glebe House)
from Rod W (Son of Resident) published on 29 January 2025 Submitted via Website • Report

Overall Experience

My mum has been a resident for over 3 years now, I visit my mum twice a week, in her time there she's always been treated with respect and compassion and patience and been well catered for, the staff have been friendly and helpful to both of us and I've always treated with kindness on my visits by the

staff.
If there are any problems the home has communicated to me quickly and clearly and on her special day they've made a fuss out of her.
Feel lucky that she came to Glebe House.

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Care Homes Owned by Aurem Care in Surrey

Aurem Care Locations in Surrey (4)

Aurem Care Reviews in Surrey (229)

Kettlewell House Care Home

Aurem Care (The Red House)

Kettlewell House Care Home

Kettlewell House Care Home

Aurem Care (Glebe House)

Aurem Care (The Red House)

Aurem Care (The Red House)

Aurem Care (The Red House)

Aurem Care (The Red House)

Aurem Care (The Red House)

Aurem Care (The Red House)

Aurem Care (The Red House)

Aurem Care (The Red House)

Buxton Lodge Care Home

Aurem Care (The Red House)

Aurem Care (The Red House)

Aurem Care (Glebe House)

Aurem Care (Glebe House)

Aurem Care (Glebe House)

Aurem Care (Glebe House)

Awards / Recognitions (1)

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