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Kettlewell House Care Home

Kettlewell Hill, Chobham Road, Woking, Surrey GU21 4HX
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Kettlewell House has a very nice, homely feel to it.Terence P(Stepson of Resident/Service User)
Kettlewell House Care Home, Woking
Kettlewell House Care Home, Woking
Kettlewell House Care Home, Woking

Kettlewell House is a welcoming 37-bed care home in a quiet residential area of Woking, providing residential, nursing, respite, and specialist dementia care in a warm, family-style environment.

Bright, spacious bedrooms offer a peaceful retreat and can be personalised with treasured belongings to create familiar surroundings. Comfortable lounges and a dining area provide inviting spaces where residents can relax, enjoy meals together, and spend time with family and friends.

Care is...  

Care Provided by Kettlewell House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.

Contact Kettlewell House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • HCMS 9 Subsidiary Ltd
  • Private Owned

Person in charge

  • Sarah Aitken(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (8)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Parking

  • Plenty of on-site parking for visitors

Kettlewell House Care Home Reviews (61)

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9.5

Kettlewell House Care Home has a Review Score of 9.5 (9.479) out of 10, based on 10 reviews in the last 2 years. Over all time Kettlewell House Care Home has 61 reviews.

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Showing 61 reviews matching selected criteria
Review from P C (Daughter of Resident) published on 16 June 2026 Submitted via Website
Overall Experience

I visited my mother at the end of May and the beginning of June. During my visits, I observed the carers and nursing staff interacting with the residents, and I was very impressed by how well they know each individual and understand how to support their unique needs. They always have smiles on their faces and show genuine care and compassion toward every resident.

The staff consistently make me feel welcome whenever I visit. I would especially like to thank Eliza for taking the time to talk me through my mother's care plan, as well as her overall wellbeing and capacity. Lynn, Divya, Kamala, and Rowena, to name just a few, are always patient, kind, and caring with all the residents.

I truly appreciate the patience, understanding, and dedication shown by everyone at Kettlewell in caring for my mother and meeting her needs. Their compassion, professionalism, and sense of responsibility give me great peace of mind, knowing that my mother is safe, and receiving excellent care.

Reply from Sarah Aitken, Home Administrator at Kettlewell House Care Home
Thank you for your kind and thoughtful review. We're so pleased to hear that you feel confident in the care your mother is receiving.
Your feedback means a great deal to us, and we will be sure to share your kind words with Eliza, Lynn, Divya, Kamala, Rowena, and the wider team. It's wonderful to know our efforts are giving you peace of mind.

Thank you again for your support.

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Review from Diana H (Sister of Resident) published on 12 June 2026 Submitted via Postal Card
Overall Experience

The staff are wonderful, very kind, efficient, hard-working and pleasant. The care towards my sister is brilliant, and the staff are extremely patient. My sister is always clean and well-dressed every time I visit. The meals are very nutritious, and my sister, who needs to be fed, eats everything on her plate. The home itself is very clean and warm. The activities are varied and very suitable. I am so pleased my sister is in such a good home.

Reply from Sarah Aitken, Home Administrator at Kettlewell House Care Home
Thank you for your kind feedback. We are delighted to hear that you are pleased with the care and support your sister receives.

Your comments about our caring staff, nutritious meals, activities, and the home environment are greatly appreciated and will be shared with the team. It is wonderful to...  

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Review from W C (Husband of Resident) published on 15 January 2026 Submitted via Postal Card
Overall Experience

Staff are friendly and polite. Would like feedback on Teresa from Doctor/medical

Reply from Sarah Aitken, Home Administrator at Kettlewell House Care Home

Thank you your feed back. We are pleased to hear that our staff are polite and friendly. We appreciate the positive feedback.

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Review from M M (Wife of Resident) published on 15 January 2026 Submitted via Website
Overall Experience

I am impressed by the team of Carers who show good care and love to my husband The nursing staff are well trained and attentive when needed I hope that following the frequent changes of Manager over the last 18 months that the appointment of a permanent manager will give the excellent staff team the appreciation and encouragement they deserve

Reply from Sarah Aitken, Home Administrator at Kettlewell House Care Home

Thank you very much for your kind words, its truly reassuring for us to know that your loved one is receiving high quality care and support from our team, as the new manager l am very proud of the staff and their dedication of high standard of care.

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Review from Adrian G (Grandson of Resident) published on 6 January 2025 Submitted via Website
Overall Experience
All the staff and support team are great, informative and helpful. My Grandmother's health and demeanor improved with weeks of becoming a resident.

My Grandmother seems happy to live there both my mother and I appreciate the care which has been given.

Reply from Matthew Basham, Home Manager at Kettlewell House Care Home

Thank you so much for taking the time to leave us a lovely review. We really appreaciate your support and it is ever rewarding to read your kind words.

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Review from Simon B (Husband of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience
My wife has dementia and came to the home eighteen months ago. She is settled and content. All her needs are fully met. The staff are always happy and nothing is too much trouble.

I have stayed to have the occasional meal with my wife. The food is freshly cooked and of excellent quality.

Reply from Matthew Basham, Home Manager at Kettlewell House Care Home

Thank you so much for taking the time to write us a lovely review. We really appreciate your ongoing support, and it is always a pleasure to cater for you to join your wife for a meal. The kitchen team will be very happy, as will the wider team.

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Review from Neil P (Son of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience
The staff are always friendly when we arrive and Dad is well groomed, relaxed, and content. Last month the home did a magnificent job helping us celebrate Dad's 100th birthday.

It is comforting to know that Dad is so well looked after - indeed he is so content that he is gaining weight.

Reply from Matthew Basham, Home Manager at Kettlewell House Care Home

Thank you so much for taking the time to review us at Kettlewell House, we all really appreciate the feedback. It was a joy and pleasure to share your family's celebrations on such a special occasion.

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Review from Philip T (Son of Resident) published on 17 December 2024 Submitted via Website
Overall Experience

We are delighted that we chose Kettlewell to look after our mother and our father in their last years. The care they received was outstanding and could not be bettered. The staff were warm, caring, and hard-working and were genuinely concerned about their welfare. Kettlewell was a very welcoming place and they were always willing to host family visits at all times of the day. The staff felt like a team and real family and on behalf of our parents, we would like to thank Kettlewell for the care they received.

Reply from Matthew Basham, Home Manager at Kettlewell House Care Home

Thank you so much for taking the time to review us here at Kettlewell House. We really appreciate your understanding and support. It was a pleasure for us all to be a part of both your parents' and family's journeys.

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Review from C B (Son of Resident) published on 6 December 2024 Submitted via Website
Overall Experience
The staff and management have supported Mum and our whole family through the toughest time of our lives and we feel ever in gratitude to them.

I would not want Mum anywhere else. Mum feels safe and loved there.

Reply from Matthew Basham, Home Manager at Kettlewell House Care Home

Thank you so much for taking the time to write us at Kettlewell House such a lovely review. We are grateful for your gratitude and the ongoing support you and your family show us. It really is a pleasure for us all to be a part of your mother's journey.

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Review from G H (Mother of Resident) published on 28 November 2024 Submitted via Postal Card
Overall Experience

The care given at Kettlewell House is amazing there. All so kind to Mum and without them I don't know what we'd do. They make Mum feel so at home and safe. I cannot praise them enough!

Reply from Matthew Basham, Home Manager at Kettlewell House Care Home

Thank you so much for taking the time to write a review of us at Kettlewell House. It is a privilege to play a part in your mum's care, and we are ever grateful for your ongoing appreciation and support.

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Review from Michael T (Husband of Resident) published on 15 January 2024 Submitted via Website
Overall Experience
My wife has been at Kettlewell for a few months with Alzheimer’s.
This is my first experience in a nursing residential care home. I can't rate this with anything in my life but the care and attention my wife is getting is beyond any kind of care I could give her myself. The staff go all out to look after all the residents with a smile, a cup of tea and a chat.

I can’t thank you all enough.

Reply from Kate Patterson, Home Manager at Kettlewell House Care Home

Thank you for writing a review for Kettlewell House. It's undoubtedly a very tough time when your loved one requires residential care. It's great that you visit your wife so regularly and that you were able to join her for Christmas Dinner.

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Review from N G (Daughter of Resident) published on 11 January 2024 Submitted via Website
Overall Experience

My mother is very well cared for and happy living in Kettlewell House. She has a nice, clean and bright room with a comfy chair and TV. The staff are kind and understanding, and the home has a lovely, homely and welcoming feel. There are lots of activities and regular singers organised throughout the year, and in the summertime, she really enjoys sitting in the large, well-tended garden. I think the home is very well managed, and I would highly recommend Kettlewell House to anyone looking for a friendly and caring home for their loved one.

Reply from Kate Patterson, Home Manager at Kettlewell House Care Home

Thank you for posting a review of Kettlewell House. I can't believe your mum has lived at Kettlewell for 4.5 years. Yes, your mum enjoys the activities and tries to participate. With the shortest day behind us and the bulbs emerging, it won't be too long before we can all enjoy the outdoor space again. Thank you for your support and appreciation.

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Review from H W (Daughter of Resident) published on 11 January 2024 Submitted via Website
Overall Experience

The care seems to be good, from what I can tell when I visit. The staff seem happy. I like the integration of the family days at Christmas and in the summer it is a lovely time to see your loved one who cannot communicate but enjoys the gathering.

Reply from Kate Patterson, Home Manager at Kettlewell House Care Home

It's always good to see you when you visit your mum. You have always been great at attending the celebrations and we appreciate your support.

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Review from Sarah B (Daughter of Resident) published on 11 January 2024 Submitted via Website
Overall Experience

My mum was a resident at Kettlewell House and had been since May 2021. Very sadly Mum passed away on the 12th of December, but from the moment she became a resident to the time she passed away, the manager and staff at Kettlewell have been nothing short of excellent. As it is a small home, everyone knows the residents and gets to know their little ways. They all have such a great rapport with everyone, including the relatives. Mum received the best care she could have done and the manager and staff were incredibly patient and were excellent communicators. I have absolutely no hesitation in recommending this home.

Reply from Kate Patterson, Home Manager at Kettlewell House Care Home

Thank you so much for posting a review for Kettlewell House. I know the team here will be encouraged by your appreciation of the care given to your mum over the last 2.5 years. We miss her very much. It was a privilege to care for you mum.

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Review from Richard D (Grandson of Resident) published on 8 January 2024 Submitted via Website
Overall Experience

I cannot praise this care home enough. Without them I would not manage to give my nan the care that she needs. When I go and visit the staff and management are always so welcoming to me and my family. My nan always looks clean and smart and I know she gets fantastic care. The home feels very homely and a lot of effort goes into making sure the residents feel at home too. I am truly grateful.

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Review from Joanne L (Daughter of Resident) published on 2 January 2024 Submitted via Website
Overall Experience
Kettlewell House is a welcoming, happy ‘home from home’ with delicious food and very high standards.
From the moment Mum became a resident, the manager and all her lovely, dedicated team have supported her with dignity, patience and kindness. The care she receives is outstanding.
Although she has advanced dementia, she is always included and part of things. She is clean and comfortable, has settled in well, and she is happy.
As Mum’s family, we are always made to feel welcome and joining you all at the recent Christmas party was such fun!

It is a difficult decision choosing the right care home for your loved one, so knowing Mum is in safe hands here with you at Kettlewell House is such a relief.

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Review from Carol H (Daughter of Resident) published on 26 October 2023 Submitted via Website
Overall Experience
I cannot express how grateful I am to the staff at Kettlewell Nursing Home for the care, respect, hugs, laughter and kisses that they give to Mom.
Knowing that my Mom is safe and well looked after has taken the weight off my shoulders.
I tend to pop in unexpected and have only seen my mom being treated with care and respect.

Thanking the manager to the cleaners and everyone in between for looking after Mom with such kindness.

Reply from Ana Mira, Deputy Manager at Kettlewell House Care Home

Thank you for your lovely review. We are more than honored to look after your mum and grateful for the recognition towards our care and affection towards both her and her family.

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Review from Tracy E (Daughter of Resident) published on 14 September 2023 Submitted via Website
Overall Experience

My 92 year old father has been a resident at Kettlewell House since June 2023. The staff are lovely and treat Dad with respect. Personally I love all the staff as they are so welcoming, friendly and helpful. Dad's bedroom is always left tidy. No request is too small. The food is amazing as I also have a meal when I visit Dad twice a week. Their care for Dad has taken a huge weight of my shoulders and I'm very grateful.

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Review from S W (Wife of Resident) published on 31 August 2023 Submitted via Website
Overall Experience

So pleased with the care my husband is getting and all the entertainment and stimulation he is getting. Also grateful for how they look after me and other visitors. His room is a little small but is very well looked after. We are kept up to date with his medication and any problems. Much as I would like him at home he is getting much more care there and I feel quite confident leaving him in their care.

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Review from Eugene G (Nephew of Resident) published on 27 July 2023 Submitted via Website
Overall Experience

Overall, a hugely positive experience (as always) and my aunt appears to be extremely happy and comments on all of the activities she is engaged in and the fact that anything she requires is provided to her. All of the staff go out of their way in caring for my aunt and I couldn't ask for more. The ability to use the outdoor area when weather permits is a fantastic bonus and my aunt loves spending time there. The inter-generational music and external shopping trips also add a lot to the experience and quality of life there for my aunt. The willingness to customise care needs based on the individual is also welcomed and is helping my aunt to operate to her full potential.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (0)

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Meet the Team (1)

Arturas Repkovas
Arturas RepkovasJob Title:Home ManagerJoined: 2025

Arturas Repkovas is the Home Manager at Kettlewell House and brings previous experience as a care home manager, with a strong commitment to providing high-quality, person-centred care. He is focused on creating a safe, welcoming, and respectful environment where residents feel at home and supported in their individual needs.

Arturas believes in leading with integrity and approachability, working closely with his team to foster a positive culture built on teamwork, trust, and accountability. He values open communication with residents, families, and professionals and is dedicated to maintaining high standards of care, dignity, and well-being throughout the home.

Frequently Asked Questions about Kettlewell House Care Home

What types of Care is Kettlewell House Care Home registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kettlewell House Care Home have?

There are 33 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Kettlewell House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Kettlewell House Care Home to the centre of Woking?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kettlewell House Care Home to verify any information. View our terms and conditions. Kettlewell House Care Home has an Enhanced Service -more info.