Kettlewell House Care Home

Kettlewell Hill, Chobham Road, Woking GU21 4HX
Review Us
9.4 60 Reviews
  • Kettlewell House Care Home, Woking
Show Kettlewell House Care Home on the Map

Care Provided by Kettlewell House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • HCMS 9 Subsidiary Ltd
  • Privately Owned

Person in Charge

  • Arturas Repkovas (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (8)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • Plenty of on-site parking for visitors

Are you the Owner/Manager of Kettlewell House Care Home? View your Advertising Options

Kettlewell House Care Home Reviews (60)

9.4

Kettlewell House Care Home has a Review Score of 9.4 (9.408) out of 10, based on 9 reviews in the last 2 years.
Over all time Kettlewell House Care Home has 60 reviews.

Overall Experience
  • 44
  • 16
  • 0
  • 0
  • 0
Date Published
  • 60
  • 3
  • 3
  • 9
  • 51
Reviewer Connection to Kettlewell House Care Home
  • 20
  • 10
  • 7
  • 6
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 60, showing 1-20
Review from Patsy C (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a big thank you to the staff at Kettlewell for the constant care they give to my mother. She has been a resident of the care home for 3.5 years now and they are always welcoming when we visit and eager to discuss her care and continued support. There has been some upheaval in the
home over the past 12 months due to constant changing management and an investigation but throughout all of these the nursing staff, carers and kitchen staff have been constant and consistent. Ana, Eliza, Sonia, Bernie, Divya and Natalie to name just a few are angels and I am so very grateful for their continued presence in the home. We met with the new manager Arturo in January 2026 and look forward to a continued high level of care under his watch.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W C (Husband of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly and polite. Would like feedback on Teresa from Doctor/medical
Reply from Sarah Aitken, Home Administrator at Kettlewell House Care HomeThank you your feed back. We are pleased to hear that our staff are polite and friendly. We appreciate the positive feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M M (Wife of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am impressed by the team of Carers who show good care and love to my husband The nursing staff are well trained and attentive when needed I hope that following the frequent changes of Manager over the last 18 months that the appointment of a permanent manager will give the excellent staff team the
appreciation and encouragement they deserve
Reply from Sarah Aitken, Home Administrator at Kettlewell House Care HomeThank you very much for your kind words, its truly reassuring for us to know that your loved one is receiving high quality care and support from our team, as the new manager l am very proud of the staff and their dedication of high standard of care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Adrian G (Grandson of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff and support team are great, informative and helpful. My Grandmother's health and demeanor improved with weeks of becoming a resident.
My Grandmother seems happy to live there both my mother and I appreciate the care which has been given.
Reply from Matthew Basham, Home Manager at Kettlewell House Care HomeThank you so much for taking the time to leave us a lovely review. We really appreaciate your support and it is ever rewarding to read your kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon B (Husband of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has dementia and came to the home eighteen months ago. She is settled and content. All her needs are fully met. The staff are always happy and nothing is too much trouble.
I have stayed to have the occasional meal with my wife. The food is freshly cooked and of excellent quality.
Reply from Matthew Basham, Home Manager at Kettlewell House Care HomeThank you so much for taking the time to write us a lovely review. We really appreciate your ongoing support, and it is always a pleasure to cater for you to join your wife for a meal. The kitchen team will be very happy, as will the wider team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Neil P (Son of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly when we arrive and Dad is well groomed, relaxed, and content. Last month the home did a magnificent job helping us celebrate Dad's 100th birthday.
It is comforting to know that Dad is so well looked after - indeed he is so content that he is gaining weight.
Reply from Matthew Basham, Home Manager at Kettlewell House Care HomeThank you so much for taking the time to review us at Kettlewell House, we all really appreciate the feedback. It was a joy and pleasure to share your family's celebrations on such a special occasion.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Philip T (Son of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are delighted that we chose Kettlewell to look after our mother and our father in their last years. The care they received was outstanding and could not be bettered. The staff were warm, caring, and hard-working and were genuinely concerned about their welfare. Kettlewell was a very welcoming place
and they were always willing to host family visits at all times of the day. The staff felt like a team and real family and on behalf of our parents, we would like to thank Kettlewell for the care they received.
Reply from Matthew Basham, Home Manager at Kettlewell House Care HomeThank you so much for taking the time to review us here at Kettlewell House. We really appreciate your understanding and support. It was a pleasure for us all to be a part of both your parents' and family's journeys.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Son of Resident) published on 6 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and management have supported Mum and our whole family through the toughest time of our lives and we feel ever in gratitude to them.
I would not want Mum anywhere else. Mum feels safe and loved there.
Reply from Matthew Basham, Home Manager at Kettlewell House Care HomeThank you so much for taking the time to write us at Kettlewell House such a lovely review. We are grateful for your gratitude and the ongoing support you and your family show us. It really is a pleasure for us all to be a part of your mother's journey.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G H (Mother of Resident) published on 28 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given at Kettlewell House is amazing there. All so kind to Mum and without them I don't know what we'd do. They make Mum feel so at home and safe. I cannot praise them enough!
Reply from Matthew Basham, Home Manager at Kettlewell House Care HomeThank you so much for taking the time to write a review of us at Kettlewell House. It is a privilege to play a part in your mum's care, and we are ever grateful for your ongoing appreciation and support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael T (Husband of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been at Kettlewell for a few months with Alzheimer’s.
This is my first experience in a nursing residential care home. I can't rate this with anything in my life but the care and attention my wife is getting is beyond any kind of care I could give her myself. The staff go all out to look
after all the residents with a smile, a cup of tea and a chat.
I can’t thank you all enough.
Reply from Kate Patterson, Home Manager at Kettlewell House Care HomeThank you for writing a review for Kettlewell House. It's undoubtedly a very tough time when your loved one requires residential care. It's great that you visit your wife so regularly and that you were able to join her for Christmas Dinner.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N G (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very well cared for and happy living in Kettlewell House. She has a nice, clean and bright room with a comfy chair and TV. The staff are kind and understanding, and the home has a lovely, homely and welcoming feel. There are lots of activities and regular singers organised throughout the
year, and in the summertime, she really enjoys sitting in the large, well-tended garden. I think the home is very well managed, and I would highly recommend Kettlewell House to anyone looking for a friendly and caring home for their loved one.
Reply from Kate Patterson, Home Manager at Kettlewell House Care HomeThank you for posting a review of Kettlewell House. I can't believe your mum has lived at Kettlewell for 4.5 years. Yes, your mum enjoys the activities and tries to participate. With the shortest day behind us and the bulbs emerging, it won't be too long before we can all enjoy the outdoor space again. Thank you for your support and appreciation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H W (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care seems to be good, from what I can tell when I visit. The staff seem happy. I like the integration of the family days at Christmas and in the summer it is a lovely time to see your loved one who cannot communicate but enjoys the gathering.
Reply from Kate Patterson, Home Manager at Kettlewell House Care HomeIt's always good to see you when you visit your mum. You have always been great at attending the celebrations and we appreciate your support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah B (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Kettlewell House and had been since May 2021. Very sadly Mum passed away on the 12th of December, but from the moment she became a resident to the time she passed away, the manager and staff at Kettlewell have been nothing short of excellent. As it is a small home, everyone
knows the residents and gets to know their little ways. They all have such a great rapport with everyone, including the relatives. Mum received the best care she could have done and the manager and staff were incredibly patient and were excellent communicators. I have absolutely no hesitation in recommending this home.
Reply from Kate Patterson, Home Manager at Kettlewell House Care HomeThank you so much for posting a review for Kettlewell House. I know the team here will be encouraged by your appreciation of the care given to your mum over the last 2.5 years. We miss her very much. It was a privilege to care for you mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard D (Grandson of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this care home enough. Without them I would not manage to give my nan the care that she needs. When I go and visit the staff and management are always so welcoming to me and my family. My nan always looks clean and smart and I know she gets fantastic care. The home feels very homely
and a lot of effort goes into making sure the residents feel at home too. I am truly grateful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanne L (Daughter of Resident) published on 2 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kettlewell House is a welcoming, happy ‘home from home’ with delicious food and very high standards.
From the moment Mum became a resident, the manager and all her lovely, dedicated team have supported her with dignity, patience and kindness. The care she receives is outstanding.
Although she has
advanced dementia, she is always included and part of things. She is clean and comfortable, has settled in well, and she is happy.
As Mum’s family, we are always made to feel welcome and joining you all at the recent Christmas party was such fun!
It is a difficult decision choosing the right care home for your loved one, so knowing Mum is in safe hands here with you at Kettlewell House is such a relief.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol H (Daughter of Resident) published on 26 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express how grateful I am to the staff at Kettlewell Nursing Home for the care, respect, hugs, laughter and kisses that they give to Mom.
Knowing that my Mom is safe and well looked after has taken the weight off my shoulders.
I tend to pop in unexpected and have only seen my mom being treated
with care and respect.
Thanking the manager to the cleaners and everyone in between for looking after Mom with such kindness.
Reply from Ana Mira, Deputy Manager at Kettlewell House Care HomeThank you for your lovely review. We are more than honored to look after your mum and grateful for the recognition towards our care and affection towards both her and her family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracy E (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92 year old father has been a resident at Kettlewell House since June 2023. The staff are lovely and treat Dad with respect. Personally I love all the staff as they are so welcoming, friendly and helpful. Dad's bedroom is always left tidy. No request is too small. The food is amazing as I also have
a meal when I visit Dad twice a week. Their care for Dad has taken a huge weight of my shoulders and I'm very grateful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Wife of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased with the care my husband is getting and all the entertainment and stimulation he is getting. Also grateful for how they look after me and other visitors. His room is a little small but is very well looked after. We are kept up to date with his medication and any problems. Much as I would
like him at home he is getting much more care there and I feel quite confident leaving him in their care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eugene G (Nephew of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, a hugely positive experience (as always) and my aunt appears to be extremely happy and comments on all of the activities she is engaged in and the fact that anything she requires is provided to her. All of the staff go out of their way in caring for my aunt and I couldn't ask for more. The
ability to use the outdoor area when weather permits is a fantastic bonus and my aunt loves spending time there. The inter-generational music and external shopping trips also add a lot to the experience and quality of life there for my aunt. The willingness to customise care needs based on the individual is also welcomed and is helping my aunt to operate to her full potential.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane C (Mother of Resident) published on 24 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son is the youngest resident in the care home. I have found the whole staff extremely kind and caring and very attentive to my son. He is happy and well looked after and very much enjoys the gardening which he does regularly. The home has regular events which my son participates in and very much
enjoys them. I am happy because my son is happy and being well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.408)

Overview of Review Score

The Review Score of 9.4 (9.408) out of 10 for Kettlewell House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Kettlewell House Care Home is calculated as follows: ( (79 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 106 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Kettlewell House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Kettlewell House Care Home

What types of Care is Kettlewell House Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kettlewell House Care Home have?

There are 33 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Kettlewell House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kettlewell House Care Home to the centre of Woking?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kettlewell House Care Home to verify any information. View our terms and conditions. Kettlewell House Care Home has an Basic Service - more info.