Kettlewell House Care Home

So pleased with the care my husband is getting and all the entertainment and stimulation he is getting. Also grateful for how they look after me and other visitors. His room is a little small but is very well looked after. We are kept up to date with his medication and any problems. Much as I would like him at home he is getting much more care there and I feel quite confident leaving him in their care.

Overall, a hugely positive experience (as always) and my aunt appears to be extremely happy and comments on all of the activities she is engaged in and the fact that anything she requires is provided to her. All of the staff go out of their way in caring for my aunt and I couldn't ask for more. The ability to use the outdoor area when weather permits is a fantastic bonus and my aunt loves spending time there. The inter-generational music and external shopping trips also add a lot to the experience and quality of life there for my aunt. The willingness to customise care needs based on the individual is also welcomed and is helping my aunt to operate to her full potential.

My son is the youngest resident in the care home. I have found the whole staff extremely kind and caring and very attentive to my son. He is happy and well looked after and very much enjoys the gardening which he does regularly. The home has regular events which my son participates in and very much enjoys them. I am happy because my son is happy and being well looked after.

The carer team have also shown how patient, good-humoured and diligent they are when needing to feed Mum and carry out other personal help.

On the day when I visited, there was a local singer who came and sang songs from the early sixties for the residents and they really enjoyed it. The music must have evoked many dormant, happy memories in the residents and some joined in too.

Dad continues to receive excellent care here. It’s reassuring to see he is as content as he can be and so well looked after. He enjoys the weekly church service and other activities. He enjoys the excellent meals too.

Kettlewell House is providing exemplary service to my father who is struggling with dementia. Nothing is too much trouble, the care is amazing and the staff are wonderful. Credit goes to the manager for creating and nurturing a loving environment which can only be best described as 'home from home'. I can honestly say that I don't worry about Dad as I know he is being well cared for - this is a real blessing to myself and the family. I wouldn't hesitate to recommend Kettlewell to anyone looking to provide care for an elderly friend or relative.

I couldn't imagine Dad being anywhere else.

I couldn't recommend Kettlewell House Care Home enough. My husband has been a resident for four years and his care is second to none. The staff are amazing and very passionate about their roles. They are also incredibly supportive and patient with each and every resident. Relatives are welcomed with a smile and a greeting using first names. The manager is incredible, a registered nurse herself who will do a night shift if needed. Christmas party 2022 was another great event, staff, families and friends of Kettlewell did an amazing job entertaining the residents. I couldn't wish for a better home for my husband to be cared for.

My brother-in-law (sister deceased), has been in this care home for over a year now and when I visit him (not nearly enough I know), he always looks well cared for! I get a phone call even when not really needed if he has a fall or altercation (sometimes he can be aggressive), or medical reasons (even a 'simple' cold) keeping me totally up-to-date. He is always clean-shaven and dressed in warm clean clothes so I am totally satisfied he is getting the best possible care. I am informed timeously if he is in need of additional care such as a pedicure or toiletries. The manager is a fantastic person and manager together with many other team members (non agency staff) who care for these unfortunate souls. Cannot recommend it highly enough.

My mother never wanted to spend her last days in a nursing home, but unfortunately, health matters dictated otherwise, and she couldn't have been in better hands. Mum was treated with dignity, the utmost compassion and her care and treatment was faultless, right up to her last moments. All of the above is entirely due to an excellent manager and therefore results in a very caring team.

My mother is very happy at Kettlewell House and says she would not want to go back to her own home now even if she could. I feel she is safe in their care as well and have no concerns. The staff are kind and attentive.

My husband of 57 years went into Kettlewell House Care Home at the end of April. I was extremely upset at having to make this decision but it was decided by the family that the best way for him to be properly looked after and for him to be as comfortable as possible with this decision was to find him the right care home. We have been very pleased indeed with the care that he has received at Kettlewell House. The staff are all so kind and willing to help in any way and his health and physical wellbeing are always taken into consideration. They all seem to know him well - some more than others obviously and these helpers are exemplary, but all are very professional in their work. I cannot fault Kettlewell House and hope he will continue to be as happy as possible there.

My aunt went to live at Kettlewell nearly 4 years ago and from the start, it was emphasised that it is the residents' home; as such, the staff work hard to provide a very homely and caring atmosphere, with residents' preferences very much taken into account. The nursing staff provide thorough care plans and make swift adaptations to risk assessments if the need arises. The manager has a thorough knowledge of the residents and their needs and runs a regular relatives meeting (pre-covid). The carers are friendly and the Wellbeing Co-ordinator provides varied pastimes and activities, often on an individual basis. My aunt enjoys visits from guinea pigs and a puppy! During this time of Covid, it has been great to have Skype/Zoom calls before in-person visits could take place.

Keep up the amazing work.

The standard of actual care at Kettlewell House has always impressed me and I have no concerns whatsoever about that. There are some exceptionally good care staff there, and the Manager has been very good at communicating news and events to the relatives and friends of those under her care.

However, in recent months I have become increasingly frustrated by constant communication explaining to me why I cannot visit my wife. Social interaction is just as important as physical well-being, and this point has been totally overlooked by most care providers who have become exceptionally risk-averse during the recent pandemic. My grading below on 'cleanliness' is therefore only a guess since I have not been permitted to see things for myself since October 2020.

The home is very caring, pays attention to all my husband's needs. I highly recommend Kettlewell House Care Home.

We have found that our mum has settled very well, and clearly a lot less agitated here. Mum is a lot more happier and talks more. She enjoys the freedom she has to roam indoors and outdoors. Always looks clean and tidy, and generally a lot happier in herself. We have found the staff very caring and friendly.

Kettlewell does very well in very difficult circumstances. Mum is treated with patience and humanity she seems content.

So pleased that there was a vacant room here when my Dad needed it. He is very happy there.