Kettlewell House Care Home

Kettlewell Hill, Chobham Road, Woking GU21 4HX
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9.9 57 Reviews
  • Kettlewell House Care Home, Woking
Kettlewell House Care Home, situated in the picturesque town of Woking, Surrey, provides outstanding care in a serene and supportive environment. This beautifully refurbished home is designed to offer residents a comfortable and secure place to live, with a focus on individualised care and wellbeing. The experienced team at Kettlewell House is dedicated to ensuring each resident receives personalised attention, catering to their specific needs and preferences.

The home boasts elegant, spacious rooms with modern amenities, including en-suite bathrooms for added comfort and privacy. Residents can relax in the charming communal areas, such as the landscaped gardens, inviting lounges, and a bright dining room where nutritious, home-cooked meals are served daily. The activities team creates a dynamic programme of events and activities, fostering social interaction and mental stimulation.

Kettlewell House Care Home specialises in residential, nursing, and dementia care, with a highly skilled nursing team on hand 24/7 to provide expert medical care. The staff are thoroughly trained and committed to delivering compassionate and professional care, ensuring residents feel valued and respected.

The home places a strong emphasis on creating a warm and inclusive community, promoting a sense of belonging and enhancing the quality of life for all residents. Visitors are encouraged to come and experience the welcoming atmosphere and see first-hand the exceptional care and services that define Kettlewell House Care Home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1500

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.

These prices are only a guideline, please contact Kettlewell House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Justin Regos (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (8)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • Plenty of on-site parking for visitors

Kettlewell House Care Home Reviews (57)

9.9

Kettlewell House Care Home has a Review Score of 9.9 (9.857) out of 10, based on 13 reviews in the last 2 years.
Over all time Kettlewell House Care Home has 57 reviews.

Overall Experience
  • 42
  • 15
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Date Published
  • 57
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  • 6
  • 13
  • 44
Reviewer Connection to Kettlewell House Care Home
  • 19
  • 10
  • 6
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  • 2
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  • 2
  • 2
  • 1
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  • 1
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Total of 57, showing 41-57
Review from Heather J (Sister-in-law of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very good visit and all needs of the residents catered for well.
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Review from Pamela G (Friend of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kettlewell House is clean with no nasty smell. The staff are very pleasant to the visitors and are very caring to the residents.
There seems to be entertainment of music frequently. There are also outside events in the garden during the summer.
The residents appear to be relatively content. I cannot
comment on food and drink, though it seems good, or value for money.
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Review from Dilys P (Cousin of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel that my cousin is being very well looked after and is very comfortable.
The staff are very helpful including the home management.
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Review from Michael M (Husband of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been coming for about four years to see my wife.
Initially, I came every day and fed her. For the past three years, I have been coming weekly as I had a stroke. I have always been impressed by the lead of care from everyone for the manager, the carers, the cooks and the cleaners. Since I had
the stroke I have been provided with a meal for which I am very grateful.
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Review from Helen S (Daughter-in-law of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring, professional and friendly.
Have no complaints and feel able to ask staff at any time about any issues or concerns.
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Review from Sandra G (Cousin of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, there is a caring and welcoming atmosphere. Staff know about resident's situation and are helpful when asked about his health, wellbeing, needs etc.
Care plans and daily reports on the website are very useful. Symptoms eg infections are recognised quickly and acted on promptly. Management
are responsive to questions and requests. Ad-hoc communication is good and the meetings for relatives are informative.
While some activities are difficult for resident to participate in due to communication problems, he has benefitted from several eg outing to Wisley, animal visits, PAT dogs, hand massage, Christmas morning festivities. Visits from healthcare professionals are appreciated. The resident is treated as an individual and given choices where possible. He is settled in the home, likes the carers and often looks happy and smiley.
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Review from E K (Daughter of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are kind and friendly. They offer wonderful support to residents and their families.
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Review from Roger T (Friend of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff: Proactive, friendly, caring to both patients and visitors.


Kettlewell House: Bright, spacious, very clean.

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Review from B M (Daughter of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's a comfort to know that Dad is so well cared for. He always seems content when we visit and is treated with kindness and respect.
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Review from G W (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is great. My dad is cared for very well both physically and emotionally. All the staff are kind to both my dad and my mum.
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Review from Maureen F (Sister of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Kettlewell are all so happy. Every time I go there. They are so patient with my sister. The food always looks very good. The manager and staff always keep me informed about my sister.
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Review from E R (Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff are perfect.
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Review from Duncan F (Son of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting Kettlewell House for over ten years and have always found all staff very kind and helpful. This remains the same today.
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Review from Cara E (Granddaughter of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are amazing, patient and kind. Nothing is too much trouble.
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Review from M S (Husband of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very good. Every effort was made to help my wife settle in.
Everybody was very kind to her and she and I were made to feel welcome and to get involved as far as she was able.
Activities and entertainment were excellent in general. The organiser was very good and welcoming. The bedroom is satisfactory
although the ensuite is narrow making it difficult to assist with the toilet.
I have limited experience of the food but my wife seems satisfied.
Overall, management was excellent and everything possible has done to make her feel welcome.
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Review from Malcolm G (Husband of Resident) published on 7 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff to be welcoming to me and always attentive and caring to all residents and particularly to my wife. My wife enjoys her meals and the kitchen staff are especially deserving of praise. The management is always ready to answer any queries.
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Review from Graham S (Son of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For me, the most important aspect is the obvious caring attitude of all the staff and the way residents are treated with kindness, care and dignity.
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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Kettlewell House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.857 for Kettlewell House Care Home is calculated as follows: ( (133 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.857
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kettlewell House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Ana

Ana Mira

Job Title: Acting Deputy Home Manager Joined: 2019

Ana joined the Kettlewell House team in June 2019, embarking on a 3-month induction as a newly qualified nurse in the UK after training in Spain. Her initial experience at Kettlewell House left a lasting impression, fostering a sense of belonging and professional fulfilment.


After spending four years gaining experience in other homes, Ana's deep connection to the Kettlewell House team and its unique atmosphere drew her back, solidifying her decision to return to what she describes as her 'family'.


Ana's passion for the care and well-being of older adults has been a driving force since her university days, guiding her career exclusively within care homes. This dedication has made her exceptionally skilled in her field, understanding the nuances and specific needs of elderly care. Ana considers herself an expert in this area, a testament to her commitment and extensive experience.


The environment at Kettlewell House Nursing Home, known for its dedication to compassionate and holistic care, resonates deeply with Ana's personal and professional values. The camaraderie among colleagues and the meaningful relationships built with residents, their families, and friends enrich her work life, making every day rewarding.


Ana's belief in the importance of holistic care aligns perfectly with the ethos of Aurem Care, making her an invaluable member of the Kettlewell House team. Her role not only involves overseeing the day-to-day care activities but also embodying the values of dedication, compassion, and family-like support that define our home.


At Kettlewell House, Ana's contributions go beyond her clinical expertise; she plays a crucial role in maintaining the warm, inclusive, and caring environment that our residents and their families cherish. Her journey from a newly qualified nurse to Acting Deputy Home Manager is a reflection of her growth, dedication, and the positive impact she continues to have on our community.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kettlewell House Care Home to verify any information. View our terms and conditions. Kettlewell House Care Home has an Enhanced Service - more info.