Kettlewell House Care Home

My father moved into Kettlewell House in summer 2019. The care that he receives is fantastic. The staff are personable, engaging, positive and knowledgable, and are always willing to help and talk. There is a really good activities programme which is emailed to relatives each week. The facilities are good and the staff to residents ratio allows for proper care for every resident. Overall, very happy with the care for my father!

The home provides an attractive, homely feel with nice house and grounds which are secure for residents to wander round. The food is excellent. The manager is excellent and very 'hands-on', with good staff who are very caring, understanding and cheerful. Activities are varied and residents are given choices and as much freedom as possible, to accommodate their individual wishes. The home is well located for walks to local green spaces and town centre amenities, and for visitors arriving by train.

The staff and the home manager do lots of 1-1 activities with my father to keep him calm.

Kettlewell House has a very nice, homely feel to it. Management and staff treat residents withy total care and respect. I feel my stepfather is well cared for. I would like to say a big thank you to everyone, who have a very tough job on a daily basis. I would like to point out that some of the furnishings could do with upgrading.

Also, the empathy shown to my mother during her short stay. I can't sing their praises any higher.

Mum is very well cared for. She has been in the home for a long time. Her room is clean and tidy. There are always activities going on and I hope Mum benefits from watching.

A very good visit and all needs of the residents catered for well.

The residents appear to be relatively content. I cannot comment on food and drink, though it seems good, or value for money.

The staff are very helpful including the home management.

Initially, I came every day and fed her. For the past three years, I have been coming weekly as I had a stroke. I have always been impressed by the lead of care from everyone for the manager, the carers, the cooks and the cleaners. Since I had the stroke I have been provided with a meal for which I am very grateful.

Have no complaints and feel able to ask staff at any time about any issues or concerns.

While some activities are difficult for resident to participate in due to communication problems, he has benefitted from several eg outing to Wisley, animal visits, PAT dogs, hand massage, Christmas morning festivities. Visits from healthcare professionals are appreciated. The resident is treated as an individual and given choices where possible. He is settled in the home, likes the carers and often looks happy and smiley.

The staff are kind and friendly. They offer wonderful support to residents and their families.

Staff: Proactive, friendly, caring to both patients and visitors.

Kettlewell House: Bright, spacious, very clean.

It's a comfort to know that Dad is so well cared for. He always seems content when we visit and is treated with kindness and respect.

Everything is great. My dad is cared for very well both physically and emotionally. All the staff are kind to both my dad and my mum.

The staff at Kettlewell are all so happy. Every time I go there. They are so patient with my sister. The food always looks very good. The manager and staff always keep me informed about my sister.

All of the staff are perfect.

I have been visiting Kettlewell House for over ten years and have always found all staff very kind and helpful. This remains the same today.

Staff are amazing, patient and kind. Nothing is too much trouble.