Care Homes Owned by Aurem Care in Kent

Overall very happy with Mum's care.

The staff really care and the manager Beckie also goes above and beyond. We couldn't have asked for better care for our dearly beloved Dad. Thank you.

Westbank Care Home. Kind and professional staff. Pleasant environment. Having visited my wife, I always leave feeling good.

Very friendly, helpful and supportive, nice and clean. The food is lovely. Wish it were cheaper.

From the first day my wife came to Westbank, she was treated with kindness. The staff go out of their way to treat everyone with the same loving care.

The care I have received at Westbank is second to none. The staff and all the carers are excellent and very caring and attentive. I am enjoying the food as it is very tasty and nutritious. I look forward to the food at Westbank.

Mum was in bed and did not want to get up, just to sit in a chair. Mum seemed unusually low in her mood. We asked when Mum was last up and she had not been up for a week, just to go to the toilet. Mum had been sleeping in the same clothes as she wore during yesterday's visit. We asked that further strategies be used to get up, but staff said they can't "force her". We got Mum up and staff changed her bedding, which was much needed. There was a bed-changing chart on the wall, but no dates in for February. There is a lot of new staff who seemed unfamiliar with Mum's ways (she has been there for 2 years). We felt disappointed with our visit to Westbank and the care Mum receives.

Although Westbank Care Home has been satisfactory in looking after Mum, it is due to the arrival of Claire & Chelsea that the standards are now going up. The staff seem happier and with new levels of care, expectations and the importance of consistency, we are pleased that Mum will be even happier. Time, of course, will tell but we're off to a good start with new management team, increase in staff & replacement of those not enjoying the new 'regime'! Thank you for all the work so far.

We are very satisfied with all the staff, and the lovely home that Mum has had the good fortune to live. It is taking a bit of time for her to settle but improving all the time. Her meals are lovely, good and wholesome. Her bedroom is light, clean and airy.

Mum came here after an unpleasant experience at a different home. We are all so much happier here. The staff and management are so kind and caring. Mum has been made very welcome, and the staff have really supported her with her move here.

We find the staff are happy and attentive. The atmosphere is welcoming and we feel that Ruby has settled in well.

Claire the manager is a wonderful person. You can all be very proud of all the good work you do. Thank you for looking after my brother so well.

My mother moved into Westbank Care Home after a fall with complex injuries and a number of weeks stay in hospital. The care has been amazing with a lot of attention to detail. All the staff are very caring and professional. I would highly recommend this care home.

My mother has been a resident for over 4 years. She has been cared for very well and with respect. Every member of staff from the manager down interacts with my mother and plays a valuable role in her care. She has benefited from the fact that Westbank is both a care home and a nursing home. I rank Westbank Care Home as one of the best care homes in the area and I have recommended it to friends on many occasions.

My Mum is about to celebrate her 92nd birthday at Westbank Care Home which is amazing, considering she entered Westbank at age 89 with a bedsore so severe it had infected her spine and the hospital said there was no hope of a recovery. She was extremely anxious and frail on arrival and looked neglected after several weeks in hospital but the dedicated care provided at Westbank over the last 2.5 years has meant she's made a full recovery from the infection and the bedsore has finally healed. Although bedbound since contracting COVID in 2020 Mum now visits the lounge and is generally content and well. I cannot thank Westbank enough for all the care the staff have provided and for the efforts made to comfort her and keep her well.

This care home has a warm and cosy family atmosphere. We chose Westbank for my mother after mother-in-law had short stay. Visitors are made to feel very welcome and are invited to numerous fun events throughout the year. My mother has settled very well and appears very happy. I have never had any concerns about her welfare and I can't speak highly enough of the very caring staff. I would have no hesitation in recommending this care home to others.

Very pleased with the care mum is receiving. Since being at Westbank Care Home her overall health and outlook have improved vastly. She likes very much that the staff are not pushy or insistent. Mum very much enjoys the entertainment.

I would thoroughly recommend Westbank Care Home to any person in need of full time care.

I would highly recommend Westbank as a care home.

Much Love and appreciation to you all.