Care Home Owned by Aurem Care in Kent

Westbank Care Home as one of the best care homes in the area and I have recommended it to friends on many occasions.

after several weeks in hospital but the dedicated care provided at Westbank over the last 2.5 years has meant she's made a full recovery from the infection and the bedsore has finally healed. Although bedbound since contracting COVID in 2020 Mum now visits the lounge and is generally content and well. I cannot thank Westbank enough for all the care the staff have provided and for the efforts made to comfort her and keep her well.

about her welfare and I can't speak highly enough of the very caring staff. I would have no hesitation in recommending this care home to others.

2023. Throughout her time there, she was extremely well cared for by all the kind and thoughtful staff. During COVID, they became family to her, as we were unable to visit. My mum had a great love of music, and they would regularly play her favourite music.
The activities arranged for the residents are well planned and varied and the residents seem to have a really good time.
The current manager is very approachable and is a real asset to Westbank, knowing her staff and residents' needs very well.
I would highly recommend Westbank as a care home.

support to the family and, more importantly, my dad during his stay was second to none - making sure he was well cared for, listened to, assisted and made comfortable at all times.
I would like to give special recognition, in particular, to one member of staff - the sweetest person who went above the 'call of duty' even outside of her working hours to check on him and support him and the family, we could never thank you enough - bless you.
Much Love and appreciation to you all.

care, which is very useful.

that when she moved in! She is safe and happy and, thanks to all the staff, she has a very good quality of life. For anyone worrying about their loved one needing to go into a home, I would definitely recommend they consider Westbank.

last days comfortable and full of laughter. Everyone, right down to the cleaner, would ask as they passed his door "How are you today?". God bless you all for making the last weeks of his life comfortable.

needs. A great team of caring professionals. Sadly, in the end, my father only experienced this wonderful care for three weeks as he was effectively in his 'end of life' needs, although he was fully aware and lucid until the last few days. I am so truly grateful for the level of care he received, the way in which he was welcomed, cared for and treated with absolute care, respect and empathy. My father simply couldn't have ended his life in a better, more appropriate, or well managed environment. Thank you everyone at Westbank Care Home, you are all absolute angels. In memory of my father, with you for only a short time, but at a crucial point in his life. Bless you all.

big big thank from me for looking after my mother so well.

we did. We felt he had exceptional care throughout his final months, always in his own clothes and always clean. We have heard awful stories about other care homes where the residents have other people's clothes on and look unkempt. Our only comment for improvement to the home would be the communication with the family could be improved, apart from that just keep doing what your great at, a massive thank you to all the staff who work so hard.

I think the layout of Westbank is very conducive to being a welcoming place to stay, it is light and airy and with plenty of large communal spaces for residents to meet and enjoy each others' company and also the entertainment and activities laid on by the very friendly carers at Westbank. We visited 5 other care homes but we instantly liked Westbank and felt that this was the ideal place for my aunt to stay and be looked after.

for a little while.
The activities were there for residents to join in and my sister in law always enjoyed the dancing, she wore me out just looking at her. She eventually got into colouring which I think helped relax her a bit.
In her time there when the weather was nice we could sit out in the garden and have a drink. The grounds there are well-tended.
Many thanks to all at Westbank.

well done and kept the residents interested. My Mother has always been a bit of a fussy eater with a small diet and although she liked to moan sometimes she regularly said the food was good, and always commented, "that's the chef he's good" when the chef was in the dining room. When Mum's condition deteriorated the nursing care she received was top rate, we were kept informed of her condition, and we were treated with the best of respect in difficult times. My niece, Mum's granddaughter when she first went to Westbank, having been to several care homes said this was the best she had seen. She was not wrong.

All your staff deserve medals for the manner in which they have conducted their responsibilities.