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Care Home Owned by Aurem Care in Kent

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Aurem Care in Kent

Only the locations & reviews in Kent for Aurem Care are showing below.

View the details of all 12 locations (with 659 reviews) owned by Aurem Care

Aurem Care Locations in Kent (1)

 - Browse 1 Care Home owned by Aurem Care in Kent
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Westbank Care Home
64 Sevenoaks Road, Borough Green, Sevenoaks TN15 8AP 
9.5 41 reviews
Westbank Care Home, Sevenoaks, Kent
"Westbank Care Home. Kind and professional staff. Pleasant environment. Having visited my wife, I always leave feeling good.…"   Read all 41 reviews
  • from £1,750 / week
  • 40 Rooms
Location Type Care Home

Westbank Care Home, located in the tranquil village of Borough Green, offers exceptional residential, nursing and dementia care in a warm and welcoming environment. The dedicated team at Westbank is ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Aurem Care Reviews in Kent (41)

9.2

Aurem Care has a Group Review Score of 9.2 (9.240) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aurem Care must have a Review Score.

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Review of

Westbank Care Home

from P P (Husband of Resident) published on 7 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westbank Care Home. Kind and professional staff. Pleasant environment. Having visited my wife, I always leave feeling good.
Reply from Alexandra, Support Team at Westbank Care HomeThank you very much for taking the time to leave a lovely review of Westbank Care Home. It means so much to us when our staff receive this level of praise, and your kind comments will be sent on to the team. People caring for people is at the heart of everything we do, and we continually strive to deliver high standards of care and ensure all residents feel truly at home. Thank you once again.
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Review of

Westbank Care Home

from Katie K (Daughter-in-law of Resident) published on 26 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, helpful and supportive, nice and clean. The food is lovely. Wish it were cheaper.
Reply from Alexandra, Support Team at Westbank Care HomeHello Katie, Thank you very much for taking the time to leave a lovely review of Westbank care home. It means so much to us when our staff receive this level of praise, and your kind comments will be sent on to the team. People caring for people is at the heart of everything we do, and we continually strive to deliver high standards of care and ensure all residents feel truly at home. Thank you once again.
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Review of

Westbank Care Home

from Peter T (Husband of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day my wife came to Westbank, she was treated with kindness. The staff go out of their way to treat everyone with the same loving care.
Reply from Beckie Waterman, Home Manager at Westbank Care HomeHi Peter thank you so much for your kind words, its greatly appreciated and the team are proud, and honoured, to support you and your family. Kindest regard
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Review of

Westbank Care Home

from Julia E (Resident) assisted by family/friend published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I have received at Westbank is second to none. The staff and all the carers are excellent and very caring and attentive. I am enjoying the food as it is very tasty and nutritious. I look forward to the food at Westbank.
Reply from Joyce Chick, Clinical Lead, Interim Manager at Westbank Care HomeMany thanks for your kind words, its greatly appreciated and the team are proud, and honoured, to support you and your family. Kindest regards,
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Review of

Westbank Care Home

from Christina H (Daughter-in-law of Resident) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Mum was in bed and did not want to get up, just to sit in a chair. Mum seemed unusually low in her mood. We asked when Mum was last up and she had not been up for a week, just to go to the toilet. Mum had been sleeping in the same clothes as she wore during yesterday's visit. We asked that further strategies
be used to get up, but staff said they can't "force her". We got Mum up and staff changed her bedding, which was much needed. There was a bed-changing chart on the wall, but no dates in for February. There is a lot of new staff who seemed unfamiliar with Mum's ways (she has been there for 2 years). We felt disappointed with our visit to Westbank and the care Mum receives.
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Review of

Westbank Care Home

from N W (Daughter of Resident) published on 19 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although Westbank Care Home has been satisfactory in looking after Mum, it is due to the arrival of Claire & Chelsea that the standards are now going up. The staff seem happier and with new levels of care, expectations and the importance of consistency, we are pleased that Mum will be even happier.
Time, of course, will tell but we're off to a good start with new management team, increase in staff & replacement of those not enjoying the new 'regime'! Thank you for all the work so far.
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Review of

Westbank Care Home

from C J (Daughter of Resident) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very satisfied with all the staff, and the lovely home that Mum has had the good fortune to live. It is taking a bit of time for her to settle but improving all the time. Her meals are lovely, good and wholesome. Her bedroom is light, clean and airy.
Reply from Claire Skinner, Registered Home Manager at Westbank Care HomeThank you for your thoughtful feedback. Were so pleased to hear that your mum is settling in well and that shes enjoying her meals and surroundings. Our team takes great pride in providing a comfortable, caring environment and nutritious homecooked food for all our residents. Its wonderful to know that her experience continues to improve, and we truly appreciate you sharing these kind words with us it means a great deal to the whole team.
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Review of

Westbank Care Home

from C D (Daughter of Resident) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came here after an unpleasant experience at a different home. We are all so much happier here. The staff and management are so kind and caring. Mum has been made very welcome, and the staff have really supported her with her move here.
Reply from Claire Skinner, Registered Home Manager at Westbank Care HomeThank you so much for taking the time to share your kind words. Were truly delighted to hear that your mum has settled in well and that she and your family are happier here. Our team works hard to create a welcoming, supportive environment for every resident, and its wonderful to know that this has made a positive difference. Well be sure to share your feedback with the staff and management team it means a great deal to everyone involved in your mums care.
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Review of

Westbank Care Home

from George R (Brother of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the staff are happy and attentive. The atmosphere is welcoming and we feel that Ruby has settled in well.
Reply from Joyce Chick, Clinical Lead, Interim Manager at Westbank Care HomeThank you, George, for taking the time to share your kind feedback following your review in February 2026.

We are delighted to hear that you find our team happy and attentive, and that the atmosphere feels welcoming. Creating a warm, supportive environment where residents and their families feel comfortable and valued is very important to us.

It is especially pleasing to know that Ruby has settled in well. Supporting residents to feel safe, secure and at home is always our priority, and your feedback reassures us that we are achieving this.

Thank you again for your thoughtful comments and for placing your trust in us.

Kind regards,
The Management Team
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Review of

Westbank Care Home

from Anna B (Sister of Resident) published on 31 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Never saw such a wonderful care home. Like home from home. The staff are so nice. There is no stress and all staff are professional.
Claire the manager is a wonderful person. You can all be very proud of all the good work you do. Thank you for looking after my brother so well.
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Review of

Westbank Care Home

from S W (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Westbank Care Home after a fall with complex injuries and a number of weeks stay in hospital. The care has been amazing with a lot of attention to detail. All the staff are very caring and professional. I would highly recommend this care home.
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Review of

Westbank Care Home

from Mike J (Son of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for over 4 years. She has been cared for very well and with respect. Every member of staff from the manager down interacts with my mother and plays a valuable role in her care. She has benefited from the fact that Westbank is both a care home and a nursing home. I rank
Westbank Care Home as one of the best care homes in the area and I have recommended it to friends on many occasions.
Reply from Steve fullick, Home Manager at Westbank Care HomeThank you for your kind words. It is a pleasure to look after your mum. Best wishes.
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Review of

Westbank Care Home

from Carol H (Daughter of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is about to celebrate her 92nd birthday at Westbank Care Home which is amazing, considering she entered Westbank at age 89 with a bedsore so severe it had infected her spine and the hospital said there was no hope of a recovery. She was extremely anxious and frail on arrival and looked neglected
after several weeks in hospital but the dedicated care provided at Westbank over the last 2.5 years has meant she's made a full recovery from the infection and the bedsore has finally healed. Although bedbound since contracting COVID in 2020 Mum now visits the lounge and is generally content and well. I cannot thank Westbank enough for all the care the staff have provided and for the efforts made to comfort her and keep her well.
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Review of

Westbank Care Home

from Lisa M (Daughter of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has a warm and cosy family atmosphere. We chose Westbank for my mother after mother-in-law had short stay. Visitors are made to feel very welcome and are invited to numerous fun events throughout the year. My mother has settled very well and appears very happy. I have never had any concerns
about her welfare and I can't speak highly enough of the very caring staff. I would have no hesitation in recommending this care home to others.
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Review of

Westbank Care Home

from Robert H (Son of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the care mum is receiving. Since being at Westbank Care Home her overall health and outlook have improved vastly. She likes very much that the staff are not pushy or insistent. Mum very much enjoys the entertainment.
Reply from Steve fullick, Home Manager at Westbank Care HomeThanks for your feedback. It is a pleasure to care for your mum. Best Wishes.
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Review of

Westbank Care Home

from Alan P (Husband of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited my wife every day since 15th October 2024 and I am very pleased with how she is being cared for at the care home by the management and all of the staff.
I would thoroughly recommend Westbank Care Home to any person in need of full time care.
Reply from Steve fullick, Home manager at Westbank Care HomeThank you for your feedback, it is a pleasure to care for your wife. Best wishes.
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Review of

Westbank Care Home

from Annabel N (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a very difficult decision to move my Mum into a care home. However as soon as my Dad and I walked through the door of Westbank, we knew it was the right place for her. It is bright and airy, with beautiful grounds, and always welcoming.
My Mum was a resident there from February 2020 until August
2023. Throughout her time there, she was extremely well cared for by all the kind and thoughtful staff. During COVID, they became family to her, as we were unable to visit. My mum had a great love of music, and they would regularly play her favourite music.
The activities arranged for the residents are well planned and varied and the residents seem to have a really good time.
The current manager is very approachable and is a real asset to Westbank, knowing her staff and residents' needs very well.
I would highly recommend Westbank as a care home.
Reply from Joyce Chick, Clinical Lead, Interim Manager at Westbank Care HomeThank you for such a lovely message. Your Mum was a big part of our home and a joy to care for.
With very best wishes from the manager and the whole team
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Review of

Westbank Care Home

from Kathy H (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to write to express my deepest gratitude to Westbank and the whole team of nurses, carers and staff who looked after my father until sadly he passed away last December. He was really poorly, 93 years old and not always the easiest patient! Yet he was shown patience and kindness always.
The
support to the family and, more importantly, my dad during his stay was second to none - making sure he was well cared for, listened to, assisted and made comfortable at all times.
I would like to give special recognition, in particular, to one member of staff - the sweetest person who went above the 'call of duty' even outside of her working hours to check on him and support him and the family, we could never thank you enough - bless you.
Much Love and appreciation to you all.
Reply from Chip (Mawson Chipchase), Business Development Manager at Westbank Care HomeThank you for your kind words about our team at Westbank. It was a pleasure to be a part of your father's journey and he is missed dearly by our team.
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Review of

Westbank Care Home

from L S (Daughter of Resident) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the ground floor, with windows, so you can see your loved ones. The external grounds are nice too, especially with the table and chairs under the trees.
My mother's care and support overall is good and the 24 hour facility is necessary. The new care home manager has a good grasp of nursing
care, which is very useful.
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Review of

Westbank Care Home

from D V (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother has received is excellent. All the staff are very caring and professional. I would highly recommend this care home.
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Awards / Recognitions (1)

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