Aurem Care in Kent | 1 Care Home

Review of
Westbank Care Home
from S W (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report

Overall Experience

My mother moved into Westbank Care Home after a fall with complex injuries and a number of weeks stay in hospital. The care has been amazing with a lot of attention to detail. All the staff are very caring and professional. I would highly recommend this care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from Mike J (Son of Resident) published on 20 December 2024 Submitted via Website • Report

Overall Experience

My mother has been a resident for over 4 years. She has been cared for very well and with respect. Every member of staff from the manager down interacts with my mother and plays a valuable role in her care. She has benefited from the fact that Westbank is both a care home and a nursing home. I rank

Westbank Care Home as one of the best care homes in the area and I have recommended it to friends on many occasions.

Reply from Steve fullick, Home Manager at Westbank Care Home

Thank you for your kind words. It is a pleasure to look after your mum. Best wishes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from Carol H (Daughter of Resident) published on 19 December 2024 Submitted via Website • Report

Overall Experience

My Mum is about to celebrate her 92nd birthday at Westbank Care Home which is amazing, considering she entered Westbank at age 89 with a bedsore so severe it had infected her spine and the hospital said there was no hope of a recovery. She was extremely anxious and frail on arrival and looked neglected

after several weeks in hospital but the dedicated care provided at Westbank over the last 2.5 years has meant she's made a full recovery from the infection and the bedsore has finally healed. Although bedbound since contracting COVID in 2020 Mum now visits the lounge and is generally content and well. I cannot thank Westbank enough for all the care the staff have provided and for the efforts made to comfort her and keep her well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from Lisa M (Daughter of Resident) published on 19 December 2024 Submitted via Website • Report

Overall Experience

This care home has a warm and cosy family atmosphere. We chose Westbank for my mother after mother-in-law had short stay. Visitors are made to feel very welcome and are invited to numerous fun events throughout the year. My mother has settled very well and appears very happy. I have never had any concerns

about her welfare and I can't speak highly enough of the very caring staff. I would have no hesitation in recommending this care home to others.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from Robert H (Son of Resident) published on 17 December 2024 Submitted via Website • Report

Overall Experience

Very pleased with the care mum is receiving. Since being at Westbank Care Home her overall health and outlook have improved vastly. She likes very much that the staff are not pushy or insistent. Mum very much enjoys the entertainment.

Reply from Steve fullick, Home Manager at Westbank Care Home

Thanks for your feedback. It is a pleasure to care for your mum. Best Wishes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from Alan P (Husband of Resident) published on 17 December 2024 Submitted via Website • Report

Overall Experience

I have visited my wife every day since 15th October 2024 and I am very pleased with how she is being cared for at the care home by the management and all of the staff.
I would thoroughly recommend Westbank Care Home to any person in need of full time care.

Reply from Steve fullick, Home manager at Westbank Care Home

Thank you for your feedback, it is a pleasure to care for your wife. Best wishes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from Annabel N (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report

Overall Experience

It was a very difficult decision to move my Mum into a care home. However as soon as my Dad and I walked through the door of Westbank, we knew it was the right place for her. It is bright and airy, with beautiful grounds, and always welcoming.
My Mum was a resident there from February 2020 until August

2023. Throughout her time there, she was extremely well cared for by all the kind and thoughtful staff. During COVID, they became family to her, as we were unable to visit. My mum had a great love of music, and they would regularly play her favourite music.
The activities arranged for the residents are well planned and varied and the residents seem to have a really good time.
The current manager is very approachable and is a real asset to Westbank, knowing her staff and residents' needs very well.
I would highly recommend Westbank as a care home.

Reply from Joyce Chick, Clinical Lead, Interim Manager at Westbank Care Home

Thank you for such a lovely message. Your Mum was a big part of our home and a joy to care for.
With very best wishes from the manager and the whole team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from Kathy H (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report

Overall Experience

I wanted to write to express my deepest gratitude to Westbank and the whole team of nurses, carers and staff who looked after my father until sadly he passed away last December. He was really poorly, 93 years old and not always the easiest patient! Yet he was shown patience and kindness always.
The

support to the family and, more importantly, my dad during his stay was second to none - making sure he was well cared for, listened to, assisted and made comfortable at all times.
I would like to give special recognition, in particular, to one member of staff - the sweetest person who went above the 'call of duty' even outside of her working hours to check on him and support him and the family, we could never thank you enough - bless you.
Much Love and appreciation to you all.

Reply from Chip (Mawson Chipchase), Business Development Manager at Westbank Care Home

Thank you for your kind words about our team at Westbank. It was a pleasure to be a part of your father's journey and he is missed dearly by our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from L S (Daughter of Resident) published on 17 October 2023 Submitted via Postal Card • Report

Overall Experience

I like the ground floor, with windows, so you can see your loved ones. The external grounds are nice too, especially with the table and chairs under the trees.
My mother's care and support overall is good and the 24 hour facility is necessary. The new care home manager has a good grasp of nursing

care, which is very useful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from D V (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report

Overall Experience

The care my mother has received is excellent. All the staff are very caring and professional. I would highly recommend this care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from Teresa T (Daughter of Resident) published on 13 September 2023 Submitted via Website • Report

Overall Experience

My mother moved into Westbank in February 2020, just three weeks before lockdown. During that unprecedented and unpredictable time, it was a great comfort to know that she was safe and well cared for there. Having now been at Westbank for 3.5 years, I can honestly say that my mother looks better now

that when she moved in! She is safe and happy and, thanks to all the staff, she has a very good quality of life. For anyone worrying about their loved one needing to go into a home, I would definitely recommend they consider Westbank.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from Charles F (Brother of Resident) published on 30 June 2023 Submitted via Website • Report

Overall Experience

My brother entered this home requiring nursing care in April 2023. He then went into palliative care in late May 2023 and passed in early June, two days before his 84th birthday. I was completely satisfied with the staff, all were so helpful, right down to the handyman. Thank you all for making my brother's

last days comfortable and full of laughter. Everyone, right down to the cleaner, would ask as they passed his door "How are you today?". God bless you all for making the last weeks of his life comfortable.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from Ian T (Son of Resident) published on 16 April 2023 Submitted via Website • Report

Overall Experience

Words alone cannot describe my gratitude and thanks to everyone who works here. The staff and I mean all the staff there, from registered nurses, through to carers, support and ancillary staff were amazing. So caring, professional, and certainly appeared to genuinely care for my father's wellbeing and

needs. A great team of caring professionals. Sadly, in the end, my father only experienced this wonderful care for three weeks as he was effectively in his 'end of life' needs, although he was fully aware and lucid until the last few days. I am so truly grateful for the level of care he received, the way in which he was welcomed, cared for and treated with absolute care, respect and empathy. My father simply couldn't have ended his life in a better, more appropriate, or well managed environment. Thank you everyone at Westbank Care Home, you are all absolute angels. In memory of my father, with you for only a short time, but at a crucial point in his life. Bless you all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from Jonathan F (Son of Resident) published on 10 January 2023 Submitted via Website • Report

Overall Experience

My mother has been at Westbank for approaching six months. She has received excellent care throughout her stay. One thing that has particularly impressed me is that the staff are so kind and caring towards both her and the other residents. They care for people in such a genuinely warm-hearted way. A

big big thank from me for looking after my mother so well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from Jane M (Daughter of Resident) published on 13 September 2021 Submitted via Website • Report

Overall Experience

My father came to stay at Westbank in October 2020, as we could no longer give him care at home. Because of the national lockdown, we were unable to visit any home, but looking at reviews left on the Westbank website, we felt reassured that it was a good caring place for him to be, and we were glad

we did. We felt he had exceptional care throughout his final months, always in his own clothes and always clean. We have heard awful stories about other care homes where the residents have other people's clothes on and look unkempt. Our only comment for improvement to the home would be the communication with the family could be improved, apart from that just keep doing what your great at, a massive thank you to all the staff who work so hard.

Reply from Phillip Smith, Managing Director at Westbank Care Home

Many Thanks for your kind and positive review. We will share the review with the team at Westbank, who I know will be delighted.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from Ian O (Nephew of Resident) published on 17 July 2020 Submitted via Website • Report

Overall Experience

We were very happy in all respects regarding the care that my aunt received at The Westbank Care Home in Borough Green. The people who work at Westbank are very caring and professional, without exception. Westbank does not feel like a care home, but more like your relative is staying in a normal 'home'.

I think the layout of Westbank is very conducive to being a welcoming place to stay, it is light and airy and with plenty of large communal spaces for residents to meet and enjoy each others' company and also the entertainment and activities laid on by the very friendly carers at Westbank. We visited 5 other care homes but we instantly liked Westbank and felt that this was the ideal place for my aunt to stay and be looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from Lynette J (Sister-in-law of Resident) published on 22 June 2020 Submitted via Website • Report

Overall Experience

I was always grateful to all the staff at this home. My sister-in-law had a nice room and was comfortable in the surroundings. She put on weight once she got to this care home (many thanks to the chef) and I could see an improvement in her after a few months, she had not been looking after herself properly

for a little while.
The activities were there for residents to join in and my sister in law always enjoyed the dancing, she wore me out just looking at her. She eventually got into colouring which I think helped relax her a bit.
In her time there when the weather was nice we could sit out in the garden and have a drink. The grounds there are well-tended.
Many thanks to all at Westbank.

Reply from Phillip Smith, Managing Director at Westbank Care Home

Thank you for your review regarding your sister-in-laws time at Westbank. I am so glad she enjoyed the food and activities, and I also enjoyed colouring and dancing with her! Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from Jan B (Son of Resident) published on 22 June 2020 Submitted via Website • Report

Overall Experience

My Mother was in Westbank for 2 years. From the beginning, we were very happy with everything. All the staff had cared for the residents and all the staff knew the residents. Whenever we arrived for a visit whichever member of staff we saw they knew how Mum was and where she was. The activities were

well done and kept the residents interested. My Mother has always been a bit of a fussy eater with a small diet and although she liked to moan sometimes she regularly said the food was good, and always commented, "that's the chef he's good" when the chef was in the dining room. When Mum's condition deteriorated the nursing care she received was top rate, we were kept informed of her condition, and we were treated with the best of respect in difficult times. My niece, Mum's granddaughter when she first went to Westbank, having been to several care homes said this was the best she had seen. She was not wrong.

Reply from Phillip Smith, Managing Director at Westbank Care Home

Thank you for your positive review of Westbank. We really appreciate the feedback, and I will ensure the team at Westbank are told of your kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from Clive T (Husband of Resident) published on 16 June 2020 Submitted via Postal Card • Report

Overall Experience

My wife has been a resident for the past three months - two and a half of which have been in lockdown. I and the rest of my family cannot speak too highly of the care and love my wife has been shown. It has been outstanding and a great comfort for all of us to know that she is being so well looked after.

All your staff deserve medals for the manner in which they have conducted their responsibilities.

Reply from Phillip Smith, Managing Director at Westbank Care Home

Many thanks for your lovely feedback. I am so glad the team have been able to provide comfort during this most difficult period. I sincerely hope we will be able to allow visitors again soon. Thank you so much again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Westbank Care Home
from J K (Son of Resident) published on 15 June 2020 Submitted via Postal Card • Report

Overall Experience

Westbank are kind and compassionate about all their residents in their care. During Covid they were extremely professional and went to great lengths in keeping the residents safe and relatives informed.

Reply from Phillip Smith, Managing Director at Westbank Care Home

Many thanks for your very kind words and feedback. I am very proud of the team and I will ensure your lovely feedback is passed on to them all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Home Owned by Aurem Care in Kent

Aurem Care Locations in Kent (1)

Aurem Care Reviews in Kent (31)

Westbank Care Home

Westbank Care Home

Westbank Care Home

Westbank Care Home

Westbank Care Home

Westbank Care Home

Westbank Care Home

Westbank Care Home

Westbank Care Home

Westbank Care Home

Westbank Care Home

Westbank Care Home

Westbank Care Home

Westbank Care Home

Westbank Care Home

Westbank Care Home

Westbank Care Home

Westbank Care Home

Westbank Care Home

Westbank Care Home

Awards / Recognitions (1)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers