Westbank Care Home

64 Sevenoaks Road, Borough Green, Sevenoaks TN15 8AP

Westbank Care Home, Sevenoaks, Kent
Westbank Care Home, Sevenoaks, Kent
Westbank Care Home, Sevenoaks, Kent

Refurbished to a high standard, in 2016 and offering modern, warm and homely accommodation, Westbank Care Home is situated just outside of the popular, semi-rural village of Borough Green, with its shops and amenities, including banks, library and general convenience stores.

Westbank is set in beautiful well-established gardens with a bright and airy conservatory, where residents can relax in peaceful surroundings. Residents' rooms are cosy and comfortable, tastefully decorated with plenty of opportunity for residents to create a personal space, while communal areas such as the lounge and dining room offer the perfect place to entertain visitors or to meet people and make new friends.

At Westbank, they strive to ensure residents' new lives are as enjoyable and comfortable as possible. They understand, for example, that good, freshly cooked food is vital to keeping healthy as well as being one of life's great pleasures, so residents can look forward to delicious meals created and cooked by superb chefs.

There's always plenty to do at Westbank. Residents can take part in any number of organised activities, but of course there's no compulsion to join in – the key thing is for individuals to live the life they want to, so whether they're an outgoing people person, or prefer a quiet hour with a book or watching TV, there's always something for to enjoy.

Staff care about residents' well-being and make sure they are well supported, whatever their needs.

Group: New Century Care

Person in charge: Genevieve Rodrigues (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 40

Rooms with ensuite WC: 3

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Borough Green has a main line station, with services on the Victoria/Maidstone line. Motorway links are via the M20/M26 and M25, junction 2a, at Wrotham Heath. A more comprehensive range of amenities is available in either Sevenoaks, which is about seven miles distant, or Maidstone about 10 miles.

Parking:

Plenty of free off street parking.

Latest Care Quality Commission* Report on Westbank Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Westbank Care Home has a Review Score of 9.8 (9.815)

The Review Score of 9.8 (maximum of 10) for Westbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Westbank Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.94 for Westbank Care Home is calculated as follows: ( (79 Excellents x 5) + (5 Goods x 4) ) ÷ 84 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.875 Points relating to the number of positive Reviews for Westbank Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8 Target = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westbank Care Home?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westbank Care Home

  • Daughter of Resident/Service User
    5
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1

Westbank Care Home is a warming home where the staff are friendly, knowledgeable and very caring. I am very grateful for all that was asked of mum in her last months of life. Thank you.

How likely would you be to recommend Westbank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff at Westbank are an incredibly dedicated team who go far beyond their duty of care for the resident's needs. They are truly special people who remain bright, cheerful and attentive towards the residents. The team became my mother's family and mine too. I cannot thank them enough for the love and care shown to my mother.

How likely would you be to recommend Westbank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident from October 2016 to January 2017. As her health failed, the staff and carers took upon her needs, they anticipated her needs, spoke to her, reassured her and loved her - they couldn't have done more. The management team were excellent, even organising a birthday party for 20 of us relatives only one week before she passed thus ensuring she knew her family's love was all evident, very important to her.

How likely would you be to recommend Westbank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whilst in the care of Westbank Care Home, my wife received excellent care from a dedicated team of management and staff at this establishment.

How likely would you be to recommend Westbank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff showed such kindness and understanding during mum's stay. Above and beyond my expectations. Such attention to detail and never intrusive.
My sister and I have nothing but gratitude and admiration for every single employee here.
Thank you all on behalf of my sister, myself but most importantly, my mother.
Thank you.

How likely would you be to recommend Westbank Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Westbank Care Home staff were always attentive and caring.
They treated my mother with dignity and respect at all times and made her stay with them a happy one.
It was always clean and the food is excellent. I would wholeheartedly recommend Westbank to anyone knowing that the care they give would be hard to beat.

How likely would you be to recommend Westbank Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On approaching Westbank we were delighted to see the beautifully maintained, spacious grounds which contribute to an atmosphere of peace and tranquillity. The attractive building is well designed for its purpose. The front door opens onto a welcoming foyer which leads into the homely open plan dining room and lounge. Particularly relaxing is the conservatory which has views out onto the garden. The bedrooms are comfortable, clean and well furnished, as is the rest of the home.

Senior staff are extensively knowledgeable and encourage high standards throughout. Nothing appears to be too much trouble for the carers and they try hard to accommodate my mother's individual needs. Kitchen staff endeavour to cater for her personal tastes and the nursing staff are conscientious in their responsibilities. I feel confident that my mother is being well cared for. It is a pleasure to visit her in the home; I am always made to feel welcome and valued as part of the community.

How likely would you be to recommend Westbank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Westbank Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Westbank Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Westbank Care Home