Westbank Care Home

64 Sevenoaks Road, Borough Green, Sevenoaks TN15 8AP
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9.4 38 Reviews
  • Westbank Care Home, Sevenoaks
Westbank Care Home, located in the tranquil village of Borough Green, offers exceptional residential, nursing and dementia care in a warm and welcoming environment. The dedicated team at Westbank is committed to providing personalised care tailored to each resident's unique needs, ensuring a high quality of life. The home features comfortable, well-appointed rooms, many with lovely garden views, fostering a sense of homeliness and tranquillity.

Residents can enjoy a range of engaging activities designed to stimulate the mind and body, promoting social interaction and overall well-being. Westbank partners with local schools and churches to deliver a thoughtful activities plan with something for everyone. The beautifully landscaped gardens provide a serene setting for relaxation and outdoor activities.

Nutritionally balanced, delicious meals are prepared daily by the skilled culinary team, catering to individual dietary preferences and requirements and if family wish to have lunch with a loved one, they are always welcome (please just let the home know the day before for catering requirements).

Westbank Care Home places a strong emphasis on creating a supportive community where residents feel valued and respected. The experienced care staff work closely with families to develop comprehensive care plans, ensuring that each resident receives the best possible care.

The home’s warm, inviting atmosphere, combined with its excellent facilities and compassionate care, makes Westbank a preferred choice for those seeking quality residential and dementia care.

Please note, volunteers are welcome at Westbank care home.
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Care Provided by Westbank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1754
  • Self-Funded Residential Dementia Care: from £1754
  • Self-Funded Nursing Care: from £1754
  • Self-Funded Nursing Dementia Care: from £1754
  • RESPITE Self-Funded Residential Care: from £1754
  • RESPITE Self-Funded Residential Dementia Care: from £1754
  • RESPITE Self-Funded Nursing Care: from £1754
  • RESPITE Self-Funded Nursing Dementia Care: from £1753

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.

The price(s) shown are provided by the care home. Contact Westbank Care Home for full pricing details and T&Cs.

Contact Westbank Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Westbank Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Beckie Waterman (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2003
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Westbank is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • Parking is available on site

Westbank Care Home Reviews (38)

9.4

Westbank Care Home has a Review Score of 9.4 (9.353) out of 10, based on 13 reviews in the last 2 years.
Over all time Westbank Care Home has 38 reviews.

Overall Experience
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Date Published
  • 38
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Reviewer Connection to Westbank Care Home
  • 20
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Total of 38, showing 1-20
Review from Julia E (Resident) assisted by family/friend published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I have received at Westbank is second to none. The staff and all the carers are excellent and very caring and attentive. I am enjoying the food as it is very tasty and nutritious. I look forward to the food at Westbank.
Reply from Joyce Chick, Clinical Lead, Interim Manager at Westbank Care HomeMany thanks for your kind words, its greatly appreciated and the team are proud, and honoured, to support you and your family. Kindest regards,
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Review from Christina H (Daughter-in-law of Resident) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Mum was in bed and did not want to get up, just to sit in a chair. Mum seemed unusually low in her mood. We asked when Mum was last up and she had not been up for a week, just to go to the toilet. Mum had been sleeping in the same clothes as she wore during yesterday's visit. We asked that further strategies
be used to get up, but staff said they can't "force her". We got Mum up and staff changed her bedding, which was much needed. There was a bed-changing chart on the wall, but no dates in for February. There is a lot of new staff who seemed unfamiliar with Mum's ways (she has been there for 2 years). We felt disappointed with our visit to Westbank and the care Mum receives.
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Review from N W (Daughter of Resident) published on 19 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although Westbank Care Home has been satisfactory in looking after Mum, it is due to the arrival of Claire & Chelsea that the standards are now going up. The staff seem happier and with new levels of care, expectations and the importance of consistency, we are pleased that Mum will be even happier.
Time, of course, will tell but we're off to a good start with new management team, increase in staff & replacement of those not enjoying the new 'regime'! Thank you for all the work so far.
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Review from C J (Daughter of Resident) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very satisfied with all the staff, and the lovely home that Mum has had the good fortune to live. It is taking a bit of time for her to settle but improving all the time. Her meals are lovely, good and wholesome. Her bedroom is light, clean and airy.
Reply from Claire Skinner, Registered Home Manager at Westbank Care HomeThank you for your thoughtful feedback. Were so pleased to hear that your mum is settling in well and that shes enjoying her meals and surroundings. Our team takes great pride in providing a comfortable, caring environment and nutritious homecooked food for all our residents. Its wonderful to know that her experience continues to improve, and we truly appreciate you sharing these kind words with us it means a great deal to the whole team.
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Review from C D (Daughter of Resident) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came here after an unpleasant experience at a different home. We are all so much happier here. The staff and management are so kind and caring. Mum has been made very welcome, and the staff have really supported her with her move here.
Reply from Claire Skinner, Registered Home Manager at Westbank Care HomeThank you so much for taking the time to share your kind words. Were truly delighted to hear that your mum has settled in well and that she and your family are happier here. Our team works hard to create a welcoming, supportive environment for every resident, and its wonderful to know that this has made a positive difference. Well be sure to share your feedback with the staff and management team it means a great deal to everyone involved in your mums care.
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Review from George R (Brother of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the staff are happy and attentive. The atmosphere is welcoming and we feel that Ruby has settled in well.
Reply from Joyce Chick, Clinical Lead, Interim Manager at Westbank Care HomeThank you, George, for taking the time to share your kind feedback following your review in February 2026.

We are delighted to hear that you find our team happy and attentive, and that the atmosphere feels welcoming. Creating a warm, supportive environment where residents and their families feel comfortable and valued is very important to us.

It is especially pleasing to know that Ruby has settled in well. Supporting residents to feel safe, secure and at home is always our priority, and your feedback reassures us that we are achieving this.

Thank you again for your thoughtful comments and for placing your trust in us.

Kind regards,
The Management Team
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Review from Anna B (Sister of Resident) published on 31 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Never saw such a wonderful care home. Like home from home. The staff are so nice. There is no stress and all staff are professional.
Claire the manager is a wonderful person. You can all be very proud of all the good work you do. Thank you for looking after my brother so well.
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Review from S W (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Westbank Care Home after a fall with complex injuries and a number of weeks stay in hospital. The care has been amazing with a lot of attention to detail. All the staff are very caring and professional. I would highly recommend this care home.
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Review from Mike J (Son of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for over 4 years. She has been cared for very well and with respect. Every member of staff from the manager down interacts with my mother and plays a valuable role in her care. She has benefited from the fact that Westbank is both a care home and a nursing home. I rank
Westbank Care Home as one of the best care homes in the area and I have recommended it to friends on many occasions.
Reply from Steve fullick, Home Manager at Westbank Care HomeThank you for your kind words. It is a pleasure to look after your mum. Best wishes.
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Review from Carol H (Daughter of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is about to celebrate her 92nd birthday at Westbank Care Home which is amazing, considering she entered Westbank at age 89 with a bedsore so severe it had infected her spine and the hospital said there was no hope of a recovery. She was extremely anxious and frail on arrival and looked neglected
after several weeks in hospital but the dedicated care provided at Westbank over the last 2.5 years has meant she's made a full recovery from the infection and the bedsore has finally healed. Although bedbound since contracting COVID in 2020 Mum now visits the lounge and is generally content and well. I cannot thank Westbank enough for all the care the staff have provided and for the efforts made to comfort her and keep her well.
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Review from Lisa M (Daughter of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has a warm and cosy family atmosphere. We chose Westbank for my mother after mother-in-law had short stay. Visitors are made to feel very welcome and are invited to numerous fun events throughout the year. My mother has settled very well and appears very happy. I have never had any concerns
about her welfare and I can't speak highly enough of the very caring staff. I would have no hesitation in recommending this care home to others.
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Review from Robert H (Son of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the care mum is receiving. Since being at Westbank Care Home her overall health and outlook have improved vastly. She likes very much that the staff are not pushy or insistent. Mum very much enjoys the entertainment.
Reply from Steve fullick, Home Manager at Westbank Care HomeThanks for your feedback. It is a pleasure to care for your mum. Best Wishes.
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Review from Alan P (Husband of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited my wife every day since 15th October 2024 and I am very pleased with how she is being cared for at the care home by the management and all of the staff.
I would thoroughly recommend Westbank Care Home to any person in need of full time care.
Reply from Steve fullick, Home manager at Westbank Care HomeThank you for your feedback, it is a pleasure to care for your wife. Best wishes.
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Review from Annabel N (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a very difficult decision to move my Mum into a care home. However as soon as my Dad and I walked through the door of Westbank, we knew it was the right place for her. It is bright and airy, with beautiful grounds, and always welcoming.
My Mum was a resident there from February 2020 until August
2023. Throughout her time there, she was extremely well cared for by all the kind and thoughtful staff. During COVID, they became family to her, as we were unable to visit. My mum had a great love of music, and they would regularly play her favourite music.
The activities arranged for the residents are well planned and varied and the residents seem to have a really good time.
The current manager is very approachable and is a real asset to Westbank, knowing her staff and residents' needs very well.
I would highly recommend Westbank as a care home.
Reply from Joyce Chick, Clinical Lead, Interim Manager at Westbank Care HomeThank you for such a lovely message. Your Mum was a big part of our home and a joy to care for.
With very best wishes from the manager and the whole team
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Review from Kathy H (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to write to express my deepest gratitude to Westbank and the whole team of nurses, carers and staff who looked after my father until sadly he passed away last December. He was really poorly, 93 years old and not always the easiest patient! Yet he was shown patience and kindness always.
The
support to the family and, more importantly, my dad during his stay was second to none - making sure he was well cared for, listened to, assisted and made comfortable at all times.
I would like to give special recognition, in particular, to one member of staff - the sweetest person who went above the 'call of duty' even outside of her working hours to check on him and support him and the family, we could never thank you enough - bless you.
Much Love and appreciation to you all.
Reply from Chip (Mawson Chipchase), Business Development Manager at Westbank Care HomeThank you for your kind words about our team at Westbank. It was a pleasure to be a part of your father's journey and he is missed dearly by our team.
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Review from L S (Daughter of Resident) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the ground floor, with windows, so you can see your loved ones. The external grounds are nice too, especially with the table and chairs under the trees.
My mother's care and support overall is good and the 24 hour facility is necessary. The new care home manager has a good grasp of nursing
care, which is very useful.
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Review from D V (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother has received is excellent. All the staff are very caring and professional. I would highly recommend this care home.
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Review from Teresa T (Daughter of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Westbank in February 2020, just three weeks before lockdown. During that unprecedented and unpredictable time, it was a great comfort to know that she was safe and well cared for there. Having now been at Westbank for 3.5 years, I can honestly say that my mother looks better now
that when she moved in! She is safe and happy and, thanks to all the staff, she has a very good quality of life. For anyone worrying about their loved one needing to go into a home, I would definitely recommend they consider Westbank.
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Review from Charles F (Brother of Resident) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother entered this home requiring nursing care in April 2023. He then went into palliative care in late May 2023 and passed in early June, two days before his 84th birthday. I was completely satisfied with the staff, all were so helpful, right down to the handyman. Thank you all for making my brother's
last days comfortable and full of laughter. Everyone, right down to the cleaner, would ask as they passed his door "How are you today?". God bless you all for making the last weeks of his life comfortable.
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Review from Ian T (Son of Resident) published on 16 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words alone cannot describe my gratitude and thanks to everyone who works here. The staff and I mean all the staff there, from registered nurses, through to carers, support and ancillary staff were amazing. So caring, professional, and certainly appeared to genuinely care for my father's wellbeing and
needs. A great team of caring professionals. Sadly, in the end, my father only experienced this wonderful care for three weeks as he was effectively in his 'end of life' needs, although he was fully aware and lucid until the last few days. I am so truly grateful for the level of care he received, the way in which he was welcomed, cared for and treated with absolute care, respect and empathy. My father simply couldn't have ended his life in a better, more appropriate, or well managed environment. Thank you everyone at Westbank Care Home, you are all absolute angels. In memory of my father, with you for only a short time, but at a crucial point in his life. Bless you all.
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Current Review Score: 9.4 (9.353)

Overview of Review Score

The Review Score of 9.4 (9.353) out of 10 for Westbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.553 for Westbank Care Home is calculated as follows: ( (105 Excellents x 5) + (32 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 152 Ratings = 4.553
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Westbank Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Westbank Care Home

What types of Care is Westbank Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westbank Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Westbank Care Home?

Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westbank Care Home to the centre of Sevenoaks?

4.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westbank Care Home to verify any information. View our terms and conditions. Westbank Care Home has an Enhanced Service - more info.