Westbank Care Home

64 Sevenoaks Road, Borough Green, Sevenoaks TN15 8AP
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9.4 38 Reviews
  • Westbank Care Home, Sevenoaks
Westbank Care Home, located in the tranquil village of Borough Green, offers exceptional residential, nursing and dementia care in a warm and welcoming environment. The dedicated team at Westbank is committed to providing personalised care tailored to each resident's unique needs, ensuring a high quality of life. The home features comfortable, well-appointed rooms, many with lovely garden views, fostering a sense of homeliness and tranquillity.

Residents can enjoy a range of engaging activities designed to stimulate the mind and body, promoting social interaction and overall well-being. Westbank partners with local schools and churches to deliver a thoughtful activities plan with something for everyone. The beautifully landscaped gardens provide a serene setting for relaxation and outdoor activities.

Nutritionally balanced, delicious meals are prepared daily by the skilled culinary team, catering to individual dietary preferences and requirements and if family wish to have lunch with a loved one, they are always welcome (please just let the home know the day before for catering requirements).

Westbank Care Home places a strong emphasis on creating a supportive community where residents feel valued and respected. The experienced care staff work closely with families to develop comprehensive care plans, ensuring that each resident receives the best possible care.

The home’s warm, inviting atmosphere, combined with its excellent facilities and compassionate care, makes Westbank a preferred choice for those seeking quality residential and dementia care.

Please note, volunteers are welcome at Westbank care home.
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Care Provided by Westbank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.

The price(s) shown are provided by the care home. Contact Westbank Care Home for full pricing details and T&Cs.

Contact Westbank Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Westbank Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Beckie Waterman (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2003
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Westbank is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • Parking is available on site

Westbank Care Home Reviews (38)

9.4

Westbank Care Home has a Review Score of 9.4 (9.353) out of 10, based on 13 reviews in the last 2 years.
Over all time Westbank Care Home has 38 reviews.

Overall Experience
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Date Published
  • 38
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Reviewer Connection to Westbank Care Home
  • 20
  • 7
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  • 1
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Total of 38, showing 21-38
Review from Jonathan F (Son of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Westbank for approaching six months. She has received excellent care throughout her stay. One thing that has particularly impressed me is that the staff are so kind and caring towards both her and the other residents. They care for people in such a genuinely warm-hearted way. A
big big thank from me for looking after my mother so well.
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Review from Jane M (Daughter of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to stay at Westbank in October 2020, as we could no longer give him care at home. Because of the national lockdown, we were unable to visit any home, but looking at reviews left on the Westbank website, we felt reassured that it was a good caring place for him to be, and we were glad
we did. We felt he had exceptional care throughout his final months, always in his own clothes and always clean. We have heard awful stories about other care homes where the residents have other people's clothes on and look unkempt. Our only comment for improvement to the home would be the communication with the family could be improved, apart from that just keep doing what your great at, a massive thank you to all the staff who work so hard.
Reply from Phillip Smith, Managing Director at Westbank Care HomeMany Thanks for your kind and positive review. We will share the review with the team at Westbank, who I know will be delighted.
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Review from Ian O (Nephew of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very happy in all respects regarding the care that my aunt received at The Westbank Care Home in Borough Green. The people who work at Westbank are very caring and professional, without exception. Westbank does not feel like a care home, but more like your relative is staying in a normal 'home'.
I think the layout of Westbank is very conducive to being a welcoming place to stay, it is light and airy and with plenty of large communal spaces for residents to meet and enjoy each others' company and also the entertainment and activities laid on by the very friendly carers at Westbank. We visited 5 other care homes but we instantly liked Westbank and felt that this was the ideal place for my aunt to stay and be looked after.
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Review from Lynette J (Sister-in-law of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was always grateful to all the staff at this home. My sister-in-law had a nice room and was comfortable in the surroundings. She put on weight once she got to this care home (many thanks to the chef) and I could see an improvement in her after a few months, she had not been looking after herself properly
for a little while.
The activities were there for residents to join in and my sister in law always enjoyed the dancing, she wore me out just looking at her. She eventually got into colouring which I think helped relax her a bit.
In her time there when the weather was nice we could sit out in the garden and have a drink. The grounds there are well-tended.
Many thanks to all at Westbank.
Reply from Phillip Smith, Managing Director at Westbank Care HomeThank you for your review regarding your sister-in-laws time at Westbank. I am so glad she enjoyed the food and activities, and I also enjoyed colouring and dancing with her! Thank you again.
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Review from Jan B (Son of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was in Westbank for 2 years. From the beginning, we were very happy with everything. All the staff had cared for the residents and all the staff knew the residents. Whenever we arrived for a visit whichever member of staff we saw they knew how Mum was and where she was. The activities were
well done and kept the residents interested. My Mother has always been a bit of a fussy eater with a small diet and although she liked to moan sometimes she regularly said the food was good, and always commented, "that's the chef he's good" when the chef was in the dining room. When Mum's condition deteriorated the nursing care she received was top rate, we were kept informed of her condition, and we were treated with the best of respect in difficult times. My niece, Mum's granddaughter when she first went to Westbank, having been to several care homes said this was the best she had seen. She was not wrong.
Reply from Phillip Smith, Managing Director at Westbank Care HomeThank you for your positive review of Westbank. We really appreciate the feedback, and I will ensure the team at Westbank are told of your kind words.
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Review from Clive T (Husband of Resident) published on 16 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident for the past three months - two and a half of which have been in lockdown. I and the rest of my family cannot speak too highly of the care and love my wife has been shown. It has been outstanding and a great comfort for all of us to know that she is being so well looked after.
All your staff deserve medals for the manner in which they have conducted their responsibilities.
Reply from Phillip Smith, Managing Director at Westbank Care HomeMany thanks for your lovely feedback. I am so glad the team have been able to provide comfort during this most difficult period. I sincerely hope we will be able to allow visitors again soon. Thank you so much again.
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Review from J K (Son of Resident) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westbank are kind and compassionate about all their residents in their care. During Covid they were extremely professional and went to great lengths in keeping the residents safe and relatives informed.
Reply from Phillip Smith, Managing Director at Westbank Care HomeMany thanks for your very kind words and feedback. I am very proud of the team and I will ensure your lovely feedback is passed on to them all.
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Review from C C (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Westbank care home has a very welcoming atmosphere and all the residents appear happy and well cared for.
Reply from Phillip Smith, Managing Director at Westbank Care HomeMany thanks for your kind feedback, it is really appreciated by the team.
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Review from S K (Daughter of Resident) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has settled well into Westbank. He has been well cared for and the staff have kept me informed of decisions regarding his care. The activities co-ordinator at Westbank is particularly good and has organised lots of different activities including a trip out, which I was also able to attend.
Reply from Phillip Smith, Managing Director at Westbank Care HomeMany thanks for your review. The team really appreciate feedback and I will ensure your words are shared with them.
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Review from Sarah B (Daughter-in-law of Resident) published on 9 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was at Westbank Care Home for four months until she sadly passed away. She was looked after in the most dignified manner, with the most caring staff who respected her wishes to the end. I really cannot express how grateful we are to a Westbank for being the most caring and professional
home. Literally, nothing was too much trouble and the patience and dignified way they treat residents is exactly what you would hope for. The home is incredibly well managed with all staff from nurses, carers, housekeeping, caterers and maintenance staff working as a team. The home is spotlessly clean and the food is both appetising and nutritionally well balanced. I cannot praise Westbank enough, it is run exactly how a home should be run.
Reply from Phillip Smith, Managing Director at Westbank Care HomeMany thanks for your positive review and warm words about Westbank. We were honoured to look after your mother-in-law and we are very proud of the team and home at Westbank. Thank you again for your kind review.
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Review from A H (Daughter of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was sent to Westbank following approximately 3 months in hospital, after social services decided she was unfit to return home.


The care which she received from all the staff was fantastic, and the ambience of the home was excellent.


She has had to move on due to social services funding,

but her stay there really aided her recovery and adaptation to life after hospital.
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Review from Christina R (Daughter of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westbank Care Home is a warming home where the staff are friendly, knowledgeable and very caring. I am very grateful for all that was asked of mum in her last months of life. Thank you.
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Review from Cheryl R (Daughter of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Westbank are an incredibly dedicated team who go far beyond their duty of care for the resident's needs. They are truly special people who remain bright, cheerful and attentive towards the residents. The team became my mother's family and mine too. I cannot thank them enough for the love and
care shown to my mother.
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Review from J R (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident from October 2016 to January 2017. As her health failed, the staff and carers took upon her needs, they anticipated her needs, spoke to her, reassured her and loved her - they couldn't have done more. The management team were excellent, even organising a birthday party for 20
of us relatives only one week before she passed thus ensuring she knew her family's love was all evident, very important to her.
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Review from Barry J (Husband of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst in the care of Westbank Care Home, my wife received excellent care from a dedicated team of management and staff at this establishment.
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Review from David S (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff showed such kindness and understanding during mum's stay. Above and beyond my expectations. Such attention to detail and never intrusive.
My sister and I have nothing but gratitude and admiration for every single employee here.
Thank you all on behalf of my sister, myself but most importantly,
my mother.
Thank you.
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Review from C D (Daughter of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westbank Care Home staff were always attentive and caring.
They treated my mother with dignity and respect at all times and made her stay with them a happy one.
It was always clean and the food is excellent. I would wholeheartedly recommend Westbank to anyone knowing that the care they give would
be hard to beat.
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Review from Jane P (Daughter of Resident) published on 12 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
On approaching Westbank we were delighted to see the beautifully maintained, spacious grounds which contribute to an atmosphere of peace and tranquillity. The attractive building is well designed for its purpose. The front door opens onto a welcoming foyer which leads into the homely open plan dining
room and lounge. Particularly relaxing is the conservatory which has views out onto the garden. The bedrooms are comfortable, clean and well furnished, as is the rest of the home.


Senior staff are extensively knowledgeable and encourage high standards throughout. Nothing appears to be too much trouble for the carers and they try hard to accommodate my mother's individual needs. Kitchen staff endeavour to cater for her personal tastes and the nursing staff are conscientious in their responsibilities. I feel confident that my mother is being well cared for. It is a pleasure to visit her in the home; I am always made to feel welcome and valued as part of the community.

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Current Review Score: 9.4 (9.353)

Overview of Review Score

The Review Score of 9.4 (9.353) out of 10 for Westbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.553 for Westbank Care Home is calculated as follows: ( (105 Excellents x 5) + (32 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 152 Ratings = 4.553
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Westbank Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Rebecca Waterman

Job Title: Home Manager Joined: 2025

Beckie is our Home Manager

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westbank Care Home to verify any information. View our terms and conditions. Westbank Care Home has an Enhanced Service - more info.