Westbank Care Home

64 Sevenoaks Road, Borough Green, Sevenoaks TN15 8AP
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9.8 31 Reviews
  • Westbank Care Home, Sevenoaks
Westbank Care Home, located in the tranquil village of Borough Green, offers exceptional residential and dementia care in a warm and welcoming environment. The dedicated team at Westbank is committed to providing personalised care tailored to each resident's unique needs, ensuring a high quality of life. The home features comfortable, well-appointed rooms, many with lovely garden views, fostering a sense of homeliness and tranquillity.

Residents can enjoy a range of engaging activities designed to stimulate the mind and body, promoting social interaction and overall well-being. The beautifully landscaped gardens provide a serene setting for relaxation and outdoor activities. Nutritionally balanced, delicious meals are prepared daily by the skilled culinary team, catering to individual dietary preferences and requirements.

Westbank Care Home places a strong emphasis on creating a supportive community where residents feel valued and respected. The experienced care staff work closely with families to develop comprehensive care plans, ensuring that each resident receives the best possible care. The home’s warm, inviting atmosphere, combined with its excellent facilities and compassionate care, makes Westbank a preferred choice for those seeking quality residential and dementia care.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1550

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.

These prices are only a guideline, please contact Westbank Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Steve Fullick (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Westbank is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • Parking is available on site

9.8

Westbank Care Home has a Review Score of 9.8 (9.767) out of 10, based on 10 reviews in the last 2 years.
Over all time Westbank Care Home has 31 reviews.

Overall Experience
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  • 3
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Date Published
  • 31
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Reviewer Connection to Westbank Care Home
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Total of 31, showing 21-31
Review from C C (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Westbank care home has a very welcoming atmosphere and all the residents appear happy and well cared for.
Reply from Phillip Smith, Managing Director at Westbank Care Home

Many thanks for your kind feedback, it is really appreciated by the team.

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Review from S K (Daughter of Resident) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has settled well into Westbank. He has been well cared for and the staff have kept me informed of decisions regarding his care. The activities co-ordinator at Westbank is particularly good and has organised lots of different activities including a trip out, which I was also able to attend.
Reply from Phillip Smith, Managing Director at Westbank Care Home

Many thanks for your review. The team really appreciate feedback and I will ensure your words are shared with them.

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Review from Sarah B (Daughter-in-law of Resident) published on 9 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was at Westbank Care Home for four months until she sadly passed away. She was looked after in the most dignified manner, with the most caring staff who respected her wishes to the end. I really cannot express how grateful we are to a Westbank for being the most caring and professional
home. Literally, nothing was too much trouble and the patience and dignified way they treat residents is exactly what you would hope for. The home is incredibly well managed with all staff from nurses, carers, housekeeping, caterers and maintenance staff working as a team. The home is spotlessly clean and the food is both appetising and nutritionally well balanced. I cannot praise Westbank enough, it is run exactly how a home should be run.
Reply from Phillip Smith, Managing Director at Westbank Care Home

Many thanks for your positive review and warm words about Westbank. We were honoured to look after your mother-in-law and we are very proud of the team and home at Westbank. Thank you again for your kind review.

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Review from A H (Daughter of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was sent to Westbank following approximately 3 months in hospital, after social services decided she was unfit to return home.


The care which she received from all the staff was fantastic, and the ambience of the home was excellent.


She has had to move on due to social services funding,

but her stay there really aided her recovery and adaptation to life after hospital.
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Review from Christina R (Daughter of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westbank Care Home is a warming home where the staff are friendly, knowledgeable and very caring. I am very grateful for all that was asked of mum in her last months of life. Thank you.
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Review from Cheryl R (Daughter of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Westbank are an incredibly dedicated team who go far beyond their duty of care for the resident's needs. They are truly special people who remain bright, cheerful and attentive towards the residents. The team became my mother's family and mine too. I cannot thank them enough for the love and
care shown to my mother.
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Review from J R (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident from October 2016 to January 2017. As her health failed, the staff and carers took upon her needs, they anticipated her needs, spoke to her, reassured her and loved her - they couldn't have done more. The management team were excellent, even organising a birthday party for 20
of us relatives only one week before she passed thus ensuring she knew her family's love was all evident, very important to her.
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Review from Barry J (Husband of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst in the care of Westbank Care Home, my wife received excellent care from a dedicated team of management and staff at this establishment.
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Review from David S (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff showed such kindness and understanding during mum's stay. Above and beyond my expectations. Such attention to detail and never intrusive.
My sister and I have nothing but gratitude and admiration for every single employee here.
Thank you all on behalf of my sister, myself but most importantly,
my mother.
Thank you.
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Review from C D (Daughter of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westbank Care Home staff were always attentive and caring.
They treated my mother with dignity and respect at all times and made her stay with them a happy one.
It was always clean and the food is excellent. I would wholeheartedly recommend Westbank to anyone knowing that the care they give would
be hard to beat.
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Review from Jane P (Daughter of Resident) published on 12 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
On approaching Westbank we were delighted to see the beautifully maintained, spacious grounds which contribute to an atmosphere of peace and tranquillity. The attractive building is well designed for its purpose. The front door opens onto a welcoming foyer which leads into the homely open plan dining
room and lounge. Particularly relaxing is the conservatory which has views out onto the garden. The bedrooms are comfortable, clean and well furnished, as is the rest of the home.


Senior staff are extensively knowledgeable and encourage high standards throughout. Nothing appears to be too much trouble for the carers and they try hard to accommodate my mother's individual needs. Kitchen staff endeavour to cater for her personal tastes and the nursing staff are conscientious in their responsibilities. I feel confident that my mother is being well cared for. It is a pleasure to visit her in the home; I am always made to feel welcome and valued as part of the community.

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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Westbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.767 for Westbank Care Home is calculated as follows: ( (92 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 116 Ratings = 4.767
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westbank Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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Meet the Team (4)

Steve

Steve Fullick

Job Title: Home Manager Joined: 2024

With over 25 years of experience in the health and social care sector, Steve Fullick brings a wealth of knowledge and strategic expertise to his role at Aurem Care. Beginning his career as a support worker, Steve has since worked across the NHS, private, and third sectors, managing services that cater to a diverse range of needs, including learning and physical disabilities, epilepsy, autism, complex health needs, and dementia.


Steve qualified as a Social Worker in 2010 and holds a CMI Level 7 Diploma in Strategic Leadership and Management, showcasing his commitment to continuous professional development and excellence in leadership. His career has been defined by his proactive approach to managing services, and maintaining high standards of compliance and quality across multiple sites.


Steve excels in building strong relationships with local Integrated Care Boards (ICBs), ensuring seamless service delivery aligned with organisational goals. His leadership style is people-focused, aiming to empower and develop his team, fostering an environment of holistic, person-centred support that leads to positive outcomes for residents.


At Westbank Care Home, Steve’s extensive experience and dedication to high-quality care make him an invaluable leader, fully aligned with the values of Aurem Care.

Jane

Jane Debenham

Job Title: Administrator

Jane brings over 20 years of experience as an Administrator in care homes, underpinned by her academic foundation in Administrative Procedures. Her Higher National Diploma in this field has equipped her with the skills necessary to efficiently manage the administrative aspects of Westbank Care Home, ensuring everything operates seamlessly.


At Westbank, Jane is more than just an Administrator; she's a vital part of our team. Her dedication to creating a positive atmosphere is evident in her approach to work. She takes great pride in contributing to a setting where all staff members work collaboratively to ensure the happiness and well-being of our residents.


Outside of her professional life, Jane is a grandmother to twin grandsons, with whom she loves spending time, especially engaging in creative activities. Her role as a grandparent brings a special understanding and empathy to her interactions with the families and residents at Westbank.


Jane's interests extend to gardening and travelling, activities that not only provide her with personal fulfilment but also enhance her connection with the world around her. Her love for nature and new experiences brings a refreshing perspective to her role at Westbank.


Additionally, Jane's commitment to making a difference reaches beyond her immediate community. She runs a charity, the Sevenoaks Kenya Education Trust (SKET), dedicated to supporting young adults in Kenya to complete their secondary education. This charitable work reflects her deep-seated values of giving back and supporting education.


At Westbank Care Home, Jane's work ethic, combined with her diverse interests and commitment to community service, contribute to the warm, efficient, and caring environment that we cherish. Her role is integral to the smooth operation of our home and the creation of a space where residents can thrive and feel valued.

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Frankie Miller

Job Title: Nurse

Frankie, a committed member of our nursing team at Westbank Care Home, embarked on her nursing training in 2019. Prior to this, she dedicated 15 years as a Carer, both in a hospital setting and within the community. This extensive background has equipped her with a deep understanding of patient needs and the nuances of healthcare delivery.


At Westbank, Frankie has found her true calling. She appreciates the opportunity to build close relationships with our residents and their families. This connection allows her to practice nursing in a holistic manner, focusing on the overall well-being of residents, a contrast to the fast-paced discharge system she experienced in hospital settings.


One of Frankie's key strengths is her expertise in wound care, demonstrating skill and compassion in managing the health challenges of residents, especially when they are unwell. Her proficiency in this area is a vital asset to our team, ensuring high standards of clinical care for all residents.


Outside of her professional life, Frankie has a love for shopping. This interest not only serves as a personal passion but also helps her to stay connected with the world outside of healthcare, bringing a sense of balance and joy to her life.


Frankie's role at Westbank is more than just a job; it's a commitment to caring for our residents as individuals and understanding their histories, preferences, and needs. Her approach to nursing enhances the supportive and personalised care environment that we pride ourselves on at Westbank Care Home.

Sophie

Sophie Hooker

Job Title: Well-being Coordinator Joined: 2019

Sophie, our Wellbeing Coordinator at Westbank Care Home, brings a vibrant mix of creativity and care to our team. With a degree in dance, her journey began as a community dance practitioner, where she worked with both adults and children with diverse needs. This experience honed her skills in using movement and dance as a medium for expression and connection.


Discovering a passion for working with residents in care homes, Sophie found that her unique skills were perfectly suited to this environment. Since starting at Westbank in 2019, she has become an integral part of our community, enriching the lives of our residents with her enthusiasm and innovative approach to wellbeing activities.


Sophie's ability to balance her professional responsibilities with her personal life is admirable. She has welcomed two children into her family during her time at Westbank, demonstrating her remarkable ability to harmoniously manage her family commitments and her dedication to our residents.


Her love for dance continues beyond her professional role. Sophie enjoys dancing in her spare time and frequently visits the theatre, keeping her passion alive and bringing fresh inspiration to her work at Westbank. Her artistic flair and cultural interests add a unique dimension to the well-being programs she develops for our residents, offering them engaging and stimulating experiences.


At Westbank Care Home, Sophie's role is about more than just organising activities; it's about fostering a sense of joy, engagement, and community among our residents.


She plays a crucial role in creating a vibrant, stimulating, and caring environment, perfectly aligning with the Aurem Care ethos of enhancing the quality of life for those we care for.

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