






Westbank Care Home, located in the tranquil village of Borough Green, offers exceptional residential, nursing and dementia care in a warm and welcoming environment. The dedicated team at Westbank is committed to providing personalised care tailored to each resident's unique needs, ensuring a high quality of life. The home features comfortable, well-appointed rooms, many with lovely garden views, fostering a sense of homeliness and tranquillity.
Residents can enjoy a range of...
Care Provided by Westbank Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
The price(s) shown are provided by the care home. Contact Westbank Care Home for full pricing details and T&Cs.
Contact Westbank Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Aurem Care
- Private Owned
Person in charge
- Beckie Waterman(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2003
- Last Refurbishment: 2016
- Number of floors: 1
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (4)
Visiting
- Westbank is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
Parking
- Parking is available on site
Westbank Care Home Reviews (41)
Westbank Care Home has a Review Score of 9.5 (9.492) out of 10, based on 16 reviews in the last 2 years.
Over all time Westbank Care Home has 41 reviews.
My mother moved into Westbank in February 2020, just three weeks before lockdown. During that unprecedented and unpredictable time, it was a great comfort to know that she was safe and well cared for there. Having now been at Westbank for 3.5 years, I can honestly say that my mother looks better now that when she moved in! She is safe and happy and, thanks to all the staff, she has a very good quality of life. For anyone worrying about their loved one needing to go into a home, I would definitely recommend they consider Westbank.
My brother entered this home requiring nursing care in April 2023. He then went into palliative care in late May 2023 and passed in early June, two days before his 84th birthday. I was completely satisfied with the staff, all were so helpful, right down to the handyman. Thank you all for making my brother's last days comfortable and full of laughter. Everyone, right down to the cleaner, would ask as they passed his door "How are you today?". God bless you all for making the last weeks of his life comfortable.
Words alone cannot describe my gratitude and thanks to everyone who works here. The staff and I mean all the staff there, from registered nurses, through to carers, support and ancillary staff were amazing. So caring, professional, and certainly appeared to genuinely care for my father's wellbeing and needs. A great team of caring professionals. Sadly, in the end, my father only experienced this wonderful care for three weeks as he was effectively in his 'end of life' needs, although he was fully aware and lucid until the last few days. I am so truly grateful for the level of care he received, the way in which he was welcomed, cared for and treated with absolute care, respect and empathy. My father simply couldn't have ended his life in a better, more appropriate, or well managed environment. Thank you everyone at Westbank Care Home, you are all absolute angels. In memory of my father, with you for only a short time, but at a crucial point in his life. Bless you all.
My mother has been at Westbank for approaching six months. She has received excellent care throughout her stay. One thing that has particularly impressed me is that the staff are so kind and caring towards both her and the other residents. They care for people in such a genuinely warm-hearted way. A big big thank from me for looking after my mother so well.
My father came to stay at Westbank in October 2020, as we could no longer give him care at home. Because of the national lockdown, we were unable to visit any home, but looking at reviews left on the Westbank website, we felt reassured that it was a good caring place for him to be, and we were glad we did. We felt he had exceptional care throughout his final months, always in his own clothes and always clean. We have heard awful stories about other care homes where the residents have other people's clothes on and look unkempt. Our only comment for improvement to the home would be the communication with the family could be improved, apart from that just keep doing what your great at, a massive thank you to all the staff who work so hard.
Many Thanks for your kind and positive review. We will share the review with the team at Westbank, who I know will be delighted.
We were very happy in all respects regarding the care that my aunt received at The Westbank Care Home in Borough Green. The people who work at Westbank are very caring and professional, without exception. Westbank does not feel like a care home, but more like your relative is staying in a normal 'home'. I think the layout of Westbank is very conducive to being a welcoming place to stay, it is light and airy and with plenty of large communal spaces for residents to meet and enjoy each others' company and also the entertainment and activities laid on by the very friendly carers at Westbank. We visited 5 other care homes but we instantly liked Westbank and felt that this was the ideal place for my aunt to stay and be looked after.
The activities were there for residents to join in and my sister in law always enjoyed the dancing, she wore me out just looking at her. She eventually got into colouring which I think helped relax her a bit.
In her time there when the weather was nice we could sit out in the garden and have a drink. The grounds there are well-tended.
Many thanks to all at Westbank.
Thank you for your review regarding your sister-in-laws time at Westbank. I am so glad she enjoyed the food and activities, and I also enjoyed colouring and dancing with her! Thank you again.
My Mother was in Westbank for 2 years. From the beginning, we were very happy with everything. All the staff had cared for the residents and all the staff knew the residents. Whenever we arrived for a visit whichever member of staff we saw they knew how Mum was and where she was. The activities were well done and kept the residents interested. My Mother has always been a bit of a fussy eater with a small diet and although she liked to moan sometimes she regularly said the food was good, and always commented, "that's the chef he's good" when the chef was in the dining room. When Mum's condition deteriorated the nursing care she received was top rate, we were kept informed of her condition, and we were treated with the best of respect in difficult times. My niece, Mum's granddaughter when she first went to Westbank, having been to several care homes said this was the best she had seen. She was not wrong.
Thank you for your positive review of Westbank. We really appreciate the feedback, and I will ensure the team at Westbank are told of your kind words.
My wife has been a resident for the past three months - two and a half of which have been in lockdown. I and the rest of my family cannot speak too highly of the care and love my wife has been shown. It has been outstanding and a great comfort for all of us to know that she is being so well looked after. All your staff deserve medals for the manner in which they have conducted their responsibilities.
Many thanks for your lovely feedback. I am so glad the team have been able to provide comfort during this most difficult period. I sincerely hope we will be able to allow visitors again soon. Thank you so much again.
Westbank are kind and compassionate about all their residents in their care. During Covid they were extremely professional and went to great lengths in keeping the residents safe and relatives informed.
Many thanks for your very kind words and feedback. I am very proud of the team and I will ensure your lovely feedback is passed on to them all.
Westbank care home has a very welcoming atmosphere and all the residents appear happy and well cared for.
Many thanks for your kind feedback, it is really appreciated by the team.
My dad has settled well into Westbank. He has been well cared for and the staff have kept me informed of decisions regarding his care. The activities co-ordinator at Westbank is particularly good and has organised lots of different activities including a trip out, which I was also able to attend.
Many thanks for your review. The team really appreciate feedback and I will ensure your words are shared with them.
My mother-in-law was at Westbank Care Home for four months until she sadly passed away. She was looked after in the most dignified manner, with the most caring staff who respected her wishes to the end. I really cannot express how grateful we are to a Westbank for being the most caring and professional home. Literally, nothing was too much trouble and the patience and dignified way they treat residents is exactly what you would hope for. The home is incredibly well managed with all staff from nurses, carers, housekeeping, caterers and maintenance staff working as a team. The home is spotlessly clean and the food is both appetising and nutritionally well balanced. I cannot praise Westbank enough, it is run exactly how a home should be run.
Many thanks for your positive review and warm words about Westbank. We were honoured to look after your mother-in-law and we are very proud of the team and home at Westbank. Thank you again for your kind review.
My mother was sent to Westbank following approximately 3 months in hospital, after social services decided she was unfit to return home.
The care which she received from all the staff was fantastic, and the ambience of the home was excellent.
She has had to move on due to social services funding, but her stay there really aided her recovery and adaptation to life after hospital.
Westbank Care Home is a warming home where the staff are friendly, knowledgeable and very caring. I am very grateful for all that was asked of mum in her last months of life. Thank you.
Staff at Westbank are an incredibly dedicated team who go far beyond their duty of care for the resident's needs. They are truly special people who remain bright, cheerful and attentive towards the residents. The team became my mother's family and mine too. I cannot thank them enough for the love and care shown to my mother.
My mother was a resident from October 2016 to January 2017. As her health failed, the staff and carers took upon her needs, they anticipated her needs, spoke to her, reassured her and loved her - they couldn't have done more. The management team were excellent, even organising a birthday party for 20 of us relatives only one week before she passed thus ensuring she knew her family's love was all evident, very important to her.
Whilst in the care of Westbank Care Home, my wife received excellent care from a dedicated team of management and staff at this establishment.
My sister and I have nothing but gratitude and admiration for every single employee here.
Thank you all on behalf of my sister, myself but most importantly, my mother.
Thank you.
They treated my mother with dignity and respect at all times and made her stay with them a happy one.
It was always clean and the food is excellent. I would wholeheartedly recommend Westbank to anyone knowing that the care they give would be hard to beat.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (1)
- 07 Jul 2026
Residents at Westbank Care Home in Sevenoaks enjoyed a wonderful afternoon when local biking group Widows Sons, West Kent paid a special visit to the home with an impressive collection...
- 22 Jun 2026
Chefs from across Aurem Care have completed specialist training designed to further enhance the quality, safety and presentation of meals for residents with swallowing difficulties. The training focused on the...
- 12 Jun 2026
Residents and staff at Westbank Care Home in Borough Green are inviting local people to come along, meet the team and enjoy a range of activities as part of National...
- 06 Aug 2026Organiser: Westbank Care Home
Awards / Recognitions (1)
- 31 Jan 2024Recipient: Aurem Care
Accreditations
There are no accreditations posted yet for Westbank Care Home.
Meet the Team (1)

Beckie is our Home Manager
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