Westbank Care Home

64 Sevenoaks Road, Borough Green, Sevenoaks TN15 8AP
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9.6 32 Reviews
  • Westbank Care Home, Sevenoaks
Westbank Care Home, located in the tranquil village of Borough Green, offers exceptional residential and dementia care in a warm and welcoming environment. The dedicated team at Westbank is committed to providing personalised care tailored to each resident's unique needs, ensuring a high quality of life. The home features comfortable, well-appointed rooms, many with lovely garden views, fostering a sense of homeliness and tranquillity.

Residents can enjoy a range of engaging activities designed to stimulate the mind and body, promoting social interaction and overall well-being. The beautifully landscaped gardens provide a serene setting for relaxation and outdoor activities. Nutritionally balanced, delicious meals are prepared daily by the skilled culinary team, catering to individual dietary preferences and requirements.

Westbank Care Home places a strong emphasis on creating a supportive community where residents feel valued and respected. The experienced care staff work closely with families to develop comprehensive care plans, ensuring that each resident receives the best possible care. The home’s warm, inviting atmosphere, combined with its excellent facilities and compassionate care, makes Westbank a preferred choice for those seeking quality residential and dementia care.
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Care Provided by Westbank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1550

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.

These prices are only a guideline, please contact Westbank Care Home to find out the exact price for your requirements.

Contact Westbank Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Westbank Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claire Skinner (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Westbank is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • Parking is available on site

Westbank Care Home Reviews (32)

9.6

Westbank Care Home has a Review Score of 9.6 (9.585) out of 10, based on 9 reviews in the last 2 years.
Over all time Westbank Care Home has 32 reviews.

Overall Experience
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Date Published
  • 32
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  • 9
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Reviewer Connection to Westbank Care Home
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Total of 32, showing 21-32
Review from J K (Son of Resident) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westbank are kind and compassionate about all their residents in their care. During Covid they were extremely professional and went to great lengths in keeping the residents safe and relatives informed.
Reply from Phillip Smith, Managing Director at Westbank Care HomeMany thanks for your very kind words and feedback. I am very proud of the team and I will ensure your lovely feedback is passed on to them all.
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Review from C C (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Westbank care home has a very welcoming atmosphere and all the residents appear happy and well cared for.
Reply from Phillip Smith, Managing Director at Westbank Care HomeMany thanks for your kind feedback, it is really appreciated by the team.
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Review from S K (Daughter of Resident) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has settled well into Westbank. He has been well cared for and the staff have kept me informed of decisions regarding his care. The activities co-ordinator at Westbank is particularly good and has organised lots of different activities including a trip out, which I was also able to attend.
Reply from Phillip Smith, Managing Director at Westbank Care HomeMany thanks for your review. The team really appreciate feedback and I will ensure your words are shared with them.
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Review from Sarah B (Daughter-in-law of Resident) published on 9 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was at Westbank Care Home for four months until she sadly passed away. She was looked after in the most dignified manner, with the most caring staff who respected her wishes to the end. I really cannot express how grateful we are to a Westbank for being the most caring and professional
home. Literally, nothing was too much trouble and the patience and dignified way they treat residents is exactly what you would hope for. The home is incredibly well managed with all staff from nurses, carers, housekeeping, caterers and maintenance staff working as a team. The home is spotlessly clean and the food is both appetising and nutritionally well balanced. I cannot praise Westbank enough, it is run exactly how a home should be run.
Reply from Phillip Smith, Managing Director at Westbank Care HomeMany thanks for your positive review and warm words about Westbank. We were honoured to look after your mother-in-law and we are very proud of the team and home at Westbank. Thank you again for your kind review.
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Review from A H (Daughter of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was sent to Westbank following approximately 3 months in hospital, after social services decided she was unfit to return home.


The care which she received from all the staff was fantastic, and the ambience of the home was excellent.


She has had to move on due to social services funding,

but her stay there really aided her recovery and adaptation to life after hospital.
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Review from Christina R (Daughter of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westbank Care Home is a warming home where the staff are friendly, knowledgeable and very caring. I am very grateful for all that was asked of mum in her last months of life. Thank you.
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Review from Cheryl R (Daughter of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Westbank are an incredibly dedicated team who go far beyond their duty of care for the resident's needs. They are truly special people who remain bright, cheerful and attentive towards the residents. The team became my mother's family and mine too. I cannot thank them enough for the love and
care shown to my mother.
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Review from J R (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident from October 2016 to January 2017. As her health failed, the staff and carers took upon her needs, they anticipated her needs, spoke to her, reassured her and loved her - they couldn't have done more. The management team were excellent, even organising a birthday party for 20
of us relatives only one week before she passed thus ensuring she knew her family's love was all evident, very important to her.
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Review from Barry J (Husband of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst in the care of Westbank Care Home, my wife received excellent care from a dedicated team of management and staff at this establishment.
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Review from David S (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff showed such kindness and understanding during mum's stay. Above and beyond my expectations. Such attention to detail and never intrusive.
My sister and I have nothing but gratitude and admiration for every single employee here.
Thank you all on behalf of my sister, myself but most importantly,
my mother.
Thank you.
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Review from C D (Daughter of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westbank Care Home staff were always attentive and caring.
They treated my mother with dignity and respect at all times and made her stay with them a happy one.
It was always clean and the food is excellent. I would wholeheartedly recommend Westbank to anyone knowing that the care they give would
be hard to beat.
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Review from Jane P (Daughter of Resident) published on 12 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
On approaching Westbank we were delighted to see the beautifully maintained, spacious grounds which contribute to an atmosphere of peace and tranquillity. The attractive building is well designed for its purpose. The front door opens onto a welcoming foyer which leads into the homely open plan dining
room and lounge. Particularly relaxing is the conservatory which has views out onto the garden. The bedrooms are comfortable, clean and well furnished, as is the rest of the home.


Senior staff are extensively knowledgeable and encourage high standards throughout. Nothing appears to be too much trouble for the carers and they try hard to accommodate my mother's individual needs. Kitchen staff endeavour to cater for her personal tastes and the nursing staff are conscientious in their responsibilities. I feel confident that my mother is being well cared for. It is a pleasure to visit her in the home; I am always made to feel welcome and valued as part of the community.

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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Westbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Westbank Care Home is calculated as follows: ( (92 Excellents x 5) + (12 Goods x 4) ) ÷ 104 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Westbank Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Claire

Claire Skinner

Job Title: Home Manager Joined: 2025

Claire Skinner is the Home Manager at Westbank and brings 19 years’ experience as a Registered Manager within the care sector. She has successfully led large care homes of up to 120 beds, achieving strong Care Quality Commission outcomes while building resilient, motivated teams and maintaining a clear focus on residents and their families.


Claire is known for her integrity, people-first leadership style, and her ability to turn challenges into meaningful and sustainable improvements. She is passionate about raising standards through strong governance, staff development, and the delivery of safe, compassionate, person-centred care, creating environments where residents feel valued, and teams are supported to thrive.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westbank Care Home to verify any information. View our terms and conditions. Westbank Care Home has an Enhanced Service - more info.