Aurem Care in Midlothian | 1 Care Home

Review of
Aaron House
from Jackie S (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

My Mum has been in Aaron House since June 2022 with dementia. Since mum entered Aaron House I feel she has been well cared for in every way. All the staff have been very kind and very approachable. Mum is happy and contented and that puts our mind at rest. There is always some kind of entertainment

during the day to keep the residents entertained. A big thank you to all the staff for their hard work and caring.

Reply from Angela Airlie, Home Manager at Aaron HouseThank you so much for taking the time to leave such a kind and thoughtful review.
We are delighted to hear that your mum has been with us since June 2022 and that you feel she has been well cared for throughout her time at Aaron House. Knowing that she is happy and content means a great deal to us, and we understand how important that peace of mind is for families.
Your kind words about our staff being caring and approachable will be shared with the whole team-they will be very touched and proud to know their hard work is appreciated. We're also pleased that you enjoy seeing the activities and entertainment we provide to keep residents engaged and stimulated during the day.
Thank you again for your support and trust. It truly means so much to everyone at Aaron House.

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Review of
Aaron House
from Russell J (Husband of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

My wife has been in Aaron House since2019! She isvvont e need and the staff are very considerant of her needs. They have plenty of things to keep residents occupied. Goodbye varied and nutritious. Medical problems are dealt with promptly!
Overall I would say that they always have residents coming

first and go the extra mile when required.

Reply from Angela Airlie, Home Manager at Aaron HouseThank you very much for your continued support and for taking the time to share your experience.
We're honoured that your wife has been part of the Aaron House community since 2019, and we're so pleased to hear that you feel her individual needs are well understood and respected by our team. Ensuring residents are comfortable, supported, and treated with dignity is always our priority.
It's lovely to know you value the range of activities available, the varied and nutritious food, and the prompt attention given to medical needs. Your comments about our staff going the extra mile and always putting residents first will mean a great deal to them.
Thank you again for your kind words and for trusting us with your wife's care over the years.
Warm regards,
The Aaron House Team

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Review of
Aaron House
from N T (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

The home is an excellent place to be cared for .My mum has been there since September 2023 and we as a family cannot express how much Aaron house does for my mum .Big shout out to Pamela who does an excellent job and all her colleagues.You do a great job and I thank you also to the lovely office staff

kartina who does an amazing job too x

Reply from Angela Airlie, General Manager at Aaron HouseThank you so much for your lovely review and kind words.
We're delighted to hear that your mum has been with us since September 2023 and that you and your family feel so positive about the care she receives at Aaron House. It truly means a great deal to us to know the support we provide is making such a difference.
A special thank you for your kind mention of Pamela, and the wider care team, as well as Katrina in the office. Your appreciation will be shared with them all-they'll be absolutely delighted to hear your feedback. Our staff work incredibly hard, and recognition like this means so much.
Thank you again for your trust and support. We're honoured to care for your mum and to support your family.
Warm regards,
The Aaron House Team

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Review of
Aaron House
from D W (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

My Mum who has dementia has been a resident in Aaron House since August and we could not be happier with the care she has been given. She is always treated with dignity and compassion. There is lots going on and Mum is always kept busy and stimulated. The staff are very accommodating, friendly and

compassionate and the management team have always been approachable.

Reply from Angela Airlie, General Manager at Aaron HouseThank you very much for your kind and positive review.
We’re delighted to hear that your mum has settled well at Aaron House since moving in August and that you’re happy with the care and support she receives. Treating residents with dignity, compassion, and respect is central to our values, so your feedback is truly appreciated.
It’s lovely to know that your mum is kept busy, engaged, and stimulated through our activities, and that you’ve found our staff to be friendly, accommodating, and compassionate. We’re also pleased that you’ve felt able to approach the management team—open communication with families is very important to us.
Thank you again for taking the time to share your experience and for trusting us with your mum’s care.
Kind regards,
The Aaron House Team

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Review of
Aaron House
from Sue A (Power of Attorney of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

Aaron House has truely been a life-saver for "x". Before she moved there in August 2023 she was living by herself in Pathhead. For many years she had been a Nanny to our 2 girls and as there were no relatives close by, I took over her care as her health deteriorated. With unstable diabetes and the onset

of dementia this became increasingly difficult, despite the support of community carers. Eventually she moved to Aaron House. I can honestly say this has been the best decision we could have made. She has a lovely big room filled with her own furniture and is settled and content. On her own admission it is a lovely place to live, the food is great and the staff are all very friendly and caring. From my point of view a huge weight of responsibilty has been lifted. I know she is regularly checked throughout the night and the "hypoglycaemic attacks" which frequently occur in the early hours are picked up and treated. The nurses and GP keep me regularly updated.

Reply from Angela Airlie, General Manager at Aaron HouseThank you so much for taking the time to leave such a thoughtful and heartfelt review. We are truly honoured by your kind words.
We're delighted to hear that X has settled so well at Aaron House and feels comfortable, content, and at home in her surroundings. It means a great deal to us to know that she enjoys her room, the food, and-most importantly-the care and support provided by our team.
We also want to acknowledge the dedication and love you showed in supporting her for so many years. Making the decision to move someone you care deeply about into full time care is never easy, and we're so pleased that Aaron House has been able to offer reassurance and peace of mind. Knowing that her health needs are closely monitored, particularly overnight, and that you feel well informed by our nursing team and GP, is exactly what we strive for.
Thank you again for trusting us with her care and for sharing your experience. Your feedback means a great deal to us all.

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Review of
Aaron House
from Karen S (Daughter-in-law of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

My Mother in law has been a resident in Aaron house for almost 4 years. and I can honestly say the care, support and kindness my mother in law has been shown in that time has been amazing, she is happy, settled and her personal hygiene is always looked after. The staff are friendly and informative and

we feel relaxed knowing our lovely mum is in the best possible environment for her needs.
keep up the amazing work you do.

Reply from Angela Airlie, General Manager at Aaron HouseThank you so much for taking the time to share such a lovely review. We are truly grateful for your kind words and for the trust you place in Aaron House to care for your mother-in-law.

It means a great deal to us to hear that she is happy, settled, and well cared for, and that you feel reassured knowing she is in a safe and supportive environment. Our team works hard to provide care with kindness, dignity, and respect, so your feedback is incredibly encouraging and will be shared with the staff.

Thank you again for your continued support. It is a privilege to care for your mother in Law, and we are delighted to have her as part of the Aaron House family.

Warm regards,
Angela
Home Manager
Aaron House

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Review of
Aaron House
from Jacqui N (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

Aaran house care home is wonderful. My mum was a resident there for 3 years until she passed in October 2025. The care mum received was 2nd to none. From the care support to cleaners everyone went above and beyond to make sure residents were happy and safe.

Reply from Stephen Van Putten, General Manager at Aaron HouseDear Jaqui , Thank you so much for your kind and thoughtful words. We are truly honoured that your mum was part of the Aaron House family .

Knowing that she felt happy, safe and well cared for means a great deal to us, and your feedback will be shared with the whole team, including our care and domestic staff.

Our thoughts are with you and your family, and thank you again for taking the time to share your experience.

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Review of
Aaron House
from Elaine J (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

My father moved into Aaron House in December. Every single member of staff is happy, kind, compassionate, thoughtful, caring and supportive and of course professional. They know what my dad's needs are and absolutely nothing is a bother to anyone. I feel so much better knowing that he is being cared

for by such an incredible team.

Reply from Angela Airlie, General Manager at Aaron HouseThank you so much for taking the time to share such kind and thoughtful feedback. It truly means a great deal to us.
We are so pleased to hear that your father has settled well at Aaron House and that you feel reassured by the care and support he is receiving. Our team work incredibly hard to ensure each person feels respected, understood and cared for, so your words will mean a lot to every member of staff.
Thank you for trusting us with your father's care. Please know that you and your family are always welcome to speak with us if there is anything at all you need.

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Review of
Aaron House
from Fay H (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

My dad has received excellent care at Aaron House. The culture is one of respect and kindness from all staff including admin, ancilliary and activity coordinators, as well as the care and nursing staff. As a family, we are also respected and provided with care and good communication. I couldn't fault

Aaron House in any way.

Reply from Stephen Van Putten, General Manager at Aaron HouseThank you so much for your kind feedback. We're really pleased to hear that your dad has received such good care at Aaron House.

It means a great deal to us to know that the respect and kindness shown by all our team has been felt by both your dad and your family. We also appreciate your comments about communication and support, as working closely with families is very important to us.
Thank you again for taking the time to share your experience and for placing your trust in us.

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Review of
Aaron House
from Karen R (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

My Mum has been in Aaron House for over a month now. I am very happy with the care she is receiving. She is clean warm and comfortable. The staff are all lovely, friendly and helpful. She has a nice en suite room overlooking the lovely garden.

Reply from Stephen Van Putten, General Manager at Aaron HouseThank you very much for your kind review. I am sure the team appreciate the feedback. Merry Christmas.

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Review of
Aaron House
from D M (Husband of Resident) published on 17 March 2025 Submitted via Postal Card • Report

Overall Experience

First class service by staff at all levels who are obviously dedicated to their work. Their attention to detail in keeping residents well maintained, entertained and generally looked after is quite remarkable.

Reply from Stephen Van Putten, General Manager at Aaron HouseThansk you for your kind review, it is our pleasure to provide a great service. We will continue to reflect and improve our service where we can. Thank you again for taking the time to review us. Aaron Hosue Team.

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Review of
Aaron House
from Darlene M (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

Dad has been here for almost a year now and is happy living in Aaron House. As a family, we are happy with the care he is getting and it is clear that everyone does their best for the residents. It is fantastic to see the range of activities that are organised for the residents. Dad particularly enjoys

the many musical events. We could not have picked a better care home.

Reply from Stephen Van Putten, General Manager at Aaron HouseThank you for your great review, we are pleased to know that your dad is enjoying living in Aaron House. I will ensure the team are informed about this and particularly the activity team and care teams, they all try to make people's day. Thank you.

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Review of
Aaron House
from Carol K (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

My mum is very happy in the home, very settled. She enjoys her food and activities. Loves having a chat with the cleaner when they do her room. Very well cleaned by the cleaners and the staff are very attentive.

Reply from Stephen Van Putten, General Manager at Aaron HouseThank you for your kind review, we take great pride in the service and glad it shows. I will ensure the team are aware of the kind words and we hope to continue to provide a great service, making people's day.

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Review of
Aaron House
from Garry H (Son of Resident) published on 24 January 2025 Submitted via Postal Card • Report

Overall Experience

Mum had an amazing Christmas at Aaron House. The staff had organised some lovely activities for the residents to enjoy and take part in.

Reply from Stephen Van Putten, General Manager at Aaron HouseThank you very much for your kind review, it was a very good Christmas, everyone enjoyed the events.

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Review of
Aaron House
from Amanda T (Grandson of Resident) published on 17 January 2025 Submitted via Website • Report

Overall Experience

The amazing staff make this home five-star. The care and compassion they have for the residents is second to none. All staff from the careers/nurses/seniors to the auxiliary staff and the activities play a part and they work as a team to provide the best of care. This care home has a very open and honest

attitude and shares everything with the relatives. The management team are a big part of the home and is always available and involved in all aspects of the resident's care and as a result, are proactive in finding solutions and ways to help with the ever-changing needs of the resident. The home is full of noise as the activities team is always trying to find new ways of entertaining the residents and keeping them alert and engaged. The whole home is always clean and fresh. I will always be thankful to all the staff for the love and care they have shown my mum over the last nearly three years and will be forever grateful we were able to get a place here.

Reply from Stephen Van Putten, General Manager at Aaron HouseThank you for this very positive review, we are all very passionate about our service, taking care of everyone and making their day is our aim. I will share your review with the team, they will be very pleased to hear this feedback. If there is anything further we can do please just ask. Thank you, from the Aaron House Team.

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Review of
Aaron House
from Wendy K (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card • Report

Overall Experience

Very happy. Very caring and made friends.

Reply from Stephen Van Putten, General Manager at Aaron HouseThank you for this review, we are pleased that you are happy with the service. The areas with 3 or 4 stars will be a focus for us, we have discussed these with you and will do what we can to improve. Thank you again for this positive review.

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Review of
Aaron House
from F L (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card • Report

Overall Experience

Very impressed with the facilities and the care my mum receives. All the staff are caring and friendly.

Reply from Stephen Van Putten, General Manager at Aaron HouseThank you very much for your kind review. We will continue to review our service to ensure a high standard is met. The menu is being changed this month so we hope people like it more. Thank you again on behalf of the team, we really appreciate your feedback.

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Review of
Aaron House
from L L (Daughter of Resident) published on 11 April 2024 Submitted via Postal Card • Report

Overall Experience

Both my parents are in Aaron House. They are both happy, clean, fed, and very well looked after. The staff are lovely, friendly, and extremely caring. As a family, we cannot commend Aaron House highly enough.

Reply from Stephen Putten, Manager at Aaron HouseThank you for this kind review, we are privileged to support both of your parents, they are a real asset to our community.

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Review of
Aaron House
from S H (Daughter of Resident) published on 25 March 2024 Submitted via Website • Report

Overall Experience

I feel assured that my mum is well looked after. Staff dealt with the requests in a timely manner. They are friendly and always welcome our visit. Thank you for providing such excellent care for my mum.

Reply from Stephen Putten, Manager at Aaron HouseThank you for this very kind review. We are pleased to hear your views. I note that activities was not scored, this might have been a missed score, our activity team are the memory makers and I am sure they will be know to you. Thanks again.

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Review of
Aaron House
from L G (Daughter of Resident) published on 7 March 2024 Submitted via Postal Card • Report

Overall Experience

Happy with surroundings. Carers all good very helpful and nothing a bother. Can't complain about anything. Food excellent. Cleanliness great.

Reply from Stephen Putten, Manager at Aaron HouseThank you for your review, we appreciate your time to do this. We will continue to reflect on what we do and keep up this high standard.

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Care Home Owned by Aurem Care in Midlothian

Aurem Care Locations in Midlothian (1)

Aurem Care Reviews in Midlothian (47)

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