Only the locations & reviews in Midlothian for Aurem Care are showing below.
View the details of all 14 locations (with 694 reviews) owned by Aurem Care
Beeslack House, Edinburgh Road, Penicuik EH26 0QF
"First class service by staff at all levels who are obviously dedicated to their work. Their attention to detail in keeping residents well…" Read all 40 reviews
On the outskirts of Edinburgh in Penicuik, Aaron House is a lovely historic building comprising of the old mansion house and 2 newer wings. The care home is operated by Aurem care. The care home offers care and support to older people with nursing and… Read more about Aaron House
Aurem Care has a Group Review Score of 9.6 (9.574) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aurem Care must have a Review Score.
Thansk you for your kind review, it is our pleasure to provide a great service. We will continue to reflect and improve our service where we can. Thank you again for taking the time to review us. Aaron Hosue Team.
Thank you for your great review, we are pleased to know that your dad is enjoying living in Aaron House. I will ensure the team are informed about this and particularly the activity team and care teams, they all try to make people's day. Thank you.
Thank you for your kind review, we take great pride in the service and glad it shows. I will ensure the team are aware of the kind words and we hope to continue to provide a great service, making people's day.
Thank you very much for your kind review, it was a very good Christmas, everyone enjoyed the events.
Thank you for this very positive review, we are all very passionate about our service, taking care of everyone and making their day is our aim. I will share your review with the team, they will be very pleased to hear this feedback. If there is anything further we can do please just ask. Thank you, from the Aaron House Team.
Thank you for this review, we are pleased that you are happy with the service. The areas with 3 or 4 stars will be a focus for us, we have discussed these with you and will do what we can to improve. Thank you again for this positive review.
Thank you very much for your kind review. We will continue to review our service to ensure a high standard is met. The menu is being changed this month so we hope people like it more. Thank you again on behalf of the team, we really appreciate your feedback.
Thank you for this kind review, we are privileged to support both of your parents, they are a real asset to our community.
Thank you for your very positive review, I agree the activity team is excellent, we will continue to make people's day.
Thank you for this very kind review. We are pleased to hear your views. I note that activities was not scored, this might have been a missed score, our activity team are the memory makers and I am sure they will be know to you. Thanks again.
Thank you for your review, we appreciate your time to do this. We will continue to reflect on what we do and keep up this high standard.
Thank you for taking the time to review us, we appreciate all feedback and we will look at areas for improvement and make the service a great place to live. Thank you again.
Thank you for taking the time to review us, we appreciate this. The team will be very pleased to hear your great scores. Thank you.
Thank you for this kind review; we are delighted to hear your husband is happy with us. Regarding missing items, we will do what we can to reduce any distress this causes. Communal living can be difficult with others going in and out of rooms. We will be aware of this; thank you for your understanding.
Thank you for the review. Our care service is 24 hours care 7 days a week, we have the same team on over the week as weekends, therefore the care should always be to the best possible standards. We do have limited need for reception team at weekends and at times there is a delay in answering the door as the care team are providing interactions with the people we support. I will discuss this fully with the team and ensure care is always as we expect 24 hours a day, 7 days a week and that doors are answered without delay. I am glad to hear the internal decoration is making a positive impact, bedrooms are changed as needed and when vacant to ensure minimal disruption to the people we support, we will continue to review and make more positive changes. Thank you again for your feedback.
It was a pleasure to support you and your family over the years. Thank you very much for this review, it does help us reflect and keep improving.
Thank you for this very positive review, we do try to make everyone's day including the relatives and friends. Very much appreciated.
Thank you for this review, it is very positive. We do apologies for the emergency admission to hospital, this was arranged to provide advanced care, the intention was to ensure the best care and support possible, the team reflected on this and made the care plan clear going forward. Thanks again, we will continue to use these reviews to improve our service.
It was a pleasure meeting your mum and all of your family, we are very pleased that the birthday was such as success. Thank you for sharing your views, we will ensure the team are aware. Thank you again and best wishes to you and your family.
Thank you for taking the time to review us, we have reflected on what you said and will take action to ensure a high standard of service, thanks again.
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