Buxton Lodge Care Home

Food could be better, and only small quantities

My experience with Buxton Lodge, is smashing. My husband is a lot better, since he been here. He come's out of his room, he join's in with every thing, I am so please, I could not ask for a better home, for him. I would like to thank all the staff, they are so great, and caring.

The management team communicated clearly and consistently, which gave us great reassurance.

Some staff may have tried, but there were far too few of them. Mum deserved dignity and safety - she did not receive it. I am devasted.

Ashamed our mum spent time there in 2026.

She was bed-bound and in her room I kept seeing her glass of water being left out of her reach, They said she has a button to push if she needed anything - SHE HAD DEMENTIA - she couldn't remember our names, never mind a button!

Theres so much more. AUREM CARE (parent company) and management are to blame

Hopefully, the new management team will continue to build on the good work here.

When my mother passed away in July, we didn't receive any note of condolence from the home nor did we receive any final statement. After checking our account, the home overcharged us £6,200 in the month my mother died and an additional £6,200 after she passed away. I eventually tracked down the FD and received a £11,000 refund but it didn't match my calculations and they have ignored all emails asking for their calculations. This is unacceptable.

All the staff at Buxton Lodge Care Home in Caterham look after my wife very well, showing care and compassion. She has settled in well and seems very happy. She has engaged well with the other residents and also enjoys the various range of activities laid on by the staff. We, as a family, try to support as many of the events as we can and we are always made to feel very welcome.

My sister-in-law has been in Buxton Lodge Care Home just a few weeks. She has learning difficulties and limited communication but she has settled in well. The staff are very kind, caring and supportive and it is a comfort to know she is being well looked after. Most importantly, in herself, she seems happier and more comfortable.

We had great communication which was just so reassuring.

Overall good appearance. My relative confirmed she is treated with kindness and compassion.

Care homes are (apart from the residency) all about the quality of the staff. The staff caring for my friend were exceptional and the improvement in my friend's well-being I can only assume is due to their excellent interaction with him. Great job and so pleased.

The rooms were very nice and well kept though most on the small side is the residents wished to have their own furniture, there wasn't really enough room. The staff were very attentive and caring at all times. The food was mostly excellent but for a few days not so good when supplies seemed to be a problem but I picked up again. The activities were very good and the staff tried very hard. Overall happy with the home.

My mother who has dementia and mobility issues has settled in well. It is a clean and safe environment. Staff are always pleasant and listen to any concerns. The manager is very approachable and deals very quickly with medical issues.

Buxton Lodge Care Home is a lovely care home, so warm and friendly. The staff are so caring and kind and work so very hard to meet the needs of all the residents. When visiting, it is so comforting when we have to leave to know our loved ones are looked after so well. It takes a special person to do this job and Buxton's staff are wonderful. Thank you so much for all you do.

I would recommend Buxton Lodge to anyone who needs care/nursing for a relative as I trust them to look after her, and I know she is happy there.

This place is despicable in how they recently handled the recent passing of my father-in-law, zero compassion or empathy apart from about 5 of the carers, one carer in particular would shout at the residents and talk down to them when they are clearly distressed and confused from their illnesses. They completely messed up our requests for certain items to go with my father-in-law to the cremation company, who I must say were amazing and so helpful. When we spoke to the manager after the event she said about why the things weren’t sent to the cremation company “that these things don’t go according to plan sometimes” and blamed the cremation company that the items weren’t allowed to go with my father-in-law but when calling the cremation company this was a complete lie. While I was there I also saw staff playing on their phones, sleeping or just watching TV and not caring about the residents nearby who needed to be cared for. The manager is just damn right rude and doesn’t care about her job.

The care home itself is clean and tidy, the issue is with the management and a lot of the staff. Just a few words to describe them, rude, unprofessional, not very competent, no empathy, not caring, lazy.

During my wife's residence, I made frequent visits to see her and always found that my expectations of Buxton Lodge were fulfilled. The staff and managers appeared capable, responsible and genuinely caring towards patients, almost as if the patients were members of their own families and I found staff to be pleasant, cooperative and easy to deal with. I was particularly gratified by the sensitive manner in which my wife's eventual death was dealt with. Overall, I formed a high opinion of Buxton Lodge Care Home and would be happy to stay there myself if it ever became necessary.

My siblings and I are extremely grateful to everyone there.