Buxton Lodge Care Home, Caterham, Surrey
Buxton Lodge Care Home, Caterham, Surrey
Buxton Lodge Care Home, Caterham, Surrey

Buxton Lodge Care Home is registered for 44 beds.

Buxton Lodge has acquired a reputation as having the very highest standards for residents with all levels of care. The home employs highly trained registered nurses and care assistants who provide 24-hour professional support.

Carers are fully-qualified to care for people with complex needs, supporting independence and structuring care packages in a dignified manner with the additional benefits of an activities programme.

It is important to the home that residents feel respected and enjoy an atmosphere ideal for social and emotional needs.

Group: New Century Care

Person in charge: Patrick Gonsaro (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 44

Shared Rooms: 0

Rooms with ensuite WC: 24

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Parking:

Car park on site

Latest Care Quality Commission* Report on Buxton Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Buxton Lodge Care Home has a Review Score of 9.6 (9.584)

The Review Score of 9.6 (maximum of 10) for Buxton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Buxton Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.584 for Buxton Lodge Care Home is calculated as follows: ( (156 Excellents x 5) + (65 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 238 Ratings = 4.584

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Buxton Lodge Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Buxton Lodge Care Home?

  • Extremely LIKELY
    16
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Buxton Lodge Care Home

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

I thought my sister might not settle when she came to live at Buxton but she soon saw it as her 'home'. She always has good words to say about the staff being friendly and how they tease/pull her leg which she enjoys. Can't discuss food other than afternoon tea which is always looked forward to, especially the cake. As my sister has no memory, she doesn't know what she had for dinner and is unaware that she chose it from a menu. Overall, the home is always sweet smelling (no odour) but occasionally I think her room is dusty. Both staff and management are friendly and have time to listen if we need to speak to them.

How likely would you be to recommend Buxton Lodge Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My neighbour has MS and I visit her on a regular basis. She is very well cared for. The home is beautifully clean, and the staff are kind and caring. The recent fete was beautifully run with residents enjoying in their wheelchairs. Buxton Lodge is not a sad place - I left there feeling happy.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A warm atmosphere, friendly confident staff. Excellent bedrooms for residents. The food is of a high standard.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is very welcoming, extremely clean and comfortable. The residents are given individual attention and all the staff from the manager, nurses and carers plus the kitchen, housekeeping and maintenance staff treat the residents with compassion and respect. There is an abundance of varied activities daily, superbly organised by the activities coordinator. I and my husband are extremely happy with his care.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife has been in the above care home since June 2014 she has been looked after very well indeed. She suffers from Parkinson's Disease and dementia and requires quite a lot of looking after as she is permanently bedridden and is not able to get out of bed at all. I am able to visit her at all times and always made to feel welcome with a cup of tea and something to eat if needed it.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Buxton Lodge gave excellent care to my husband for eight months. Staff are very warm and caring and patient.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has been in Buxton Lodge since October 2016 and it seems to be going from strength to strength.
The management team is visible, interested and caring and the many staff are friendly and helpful. My father has definitely prospered in this pleasant environment where he joins in all the activities and eats well.
He seems very content and says the staff 'can't be faulted'.

How likely would you be to recommend Buxton Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I visit my friend often and find everything very pleasant and the staff are caring.

How likely would you be to recommend Buxton Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since my mother moved into Buxton Lodge just before Christmas, she has become happy, contented and feels safe and cared for. Even though she has dementia, the care she receives has helped her to be much more 'my mum' once more, laughing and joking. The building itself is well set out, making each area accessible for most people but still safe and secure. The bedrooms and communal rooms are attractive and kept very clean. By far its biggest asset though is the hard-working staff, who carry out their duties with a genuine smile for the residents, relatives and their colleagues alike. There is quiet efficiency coupled with friendly affection from the cleaning staff through to the management, and everyone in between. Activities provided by a fantastic coordinator keep everyone stimulated and amused. I can safely say that 'care' is the perfect word in every sense - I need to reserve myself a room, and soon!

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have found the home to be welcoming. Always clean, good food provided. Activities are provided for residents. If information is required it's given freely regarding patients health. Welcoming to visitors.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Buxton Lodge is wonderful. All the people are just so caring and attentive to the residents and families needs. From the chef who comes around and if the resident doesn't fancy what is on the menu will cook something specially. The linen is washed, ironed and nicely folded- never lost! Tea served on a tray with teapot, milk jug etc. Carers constantly chatting to the residents and popping in to ensure they have company. The home is comfortably warm, appropriate activities in the lounge with welcoming recliners for those that prefer them. Mum is encouraged to go to the lounge when she feels up to it. Sherry before lunch is always well received. There is not enough room to write more!!

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is friendly and comfortable but would always do with more staff.

How likely would you be to recommend Buxton Lodge Care Home? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Excellent, friendly but professional staff, very kind.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whenever we visit nothing is ever too much trouble and we are always made most welcome. Always a happy atmosphere even when a resident is having an obvious 'bad day'. Their patience seems to know no bounds, whatever is thrown at the staff, always calm and helpful. Everywhere is very clean and well presented and there is never any smell. Fabulous!!

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A super home, friendly, good food, well run, easy to be in, any niggles are promptly resolved and attended to, good communication with staff and local doctors. My mother enjoys it very much is very well cared for, a great relief and a refuge. The food has improved even more than before. It has been consistently like this from when we arrived and felt cosy and genuinely caring from the beginning. It takes considerable stress away whilst I get on with everything else needed.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very pleased with Buxton Lodge and the care they gave to my Aunt during her 5-week respite. She stayed following an emergency respite required to help her get back to health and I was impressed with their care and concern for my Aunt and all their residents. My Aunt felt very well looked after, happy and secure in the environment they provided.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mum could not be in a better place. The staff are friendly and caring. The food is excellent. I can rest safe in the knowledge that my lovely Mum is safe and is being well looked after by people who care.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother and Aunt have both been in Buxton Lodge. I honestly think they make an great effort for people here. The staff are like family, kind and caring. The d├ęcor is pleasing and very clean. Food is good and the best thing is my Aunts room looks over the lovely garden. All in all 10 out of 10.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

We attended the fete and most of the residents were outside. There was musical entertainment from 40's, 50's, 60's which was great for the residents, especially for those with dementia. Staff went round with sun cream making sure everyone was okay. It was a lovely afternoon.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

We visited for the summer family day, and it was fantastic. What a lovely day it was. Lots of stalls for children, a tombola and a BBQ. We had a lovely visit and my father in law looked very well care for.

How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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