Buxton Lodge Care Home

53 Buxton Lane, Caterham CR3 5HL
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8.6 62 Reviews
  • Buxton Lodge Care Home, Caterham
Buxton Lodge Care Home, located in the heart of Caterham, offers a warm and welcoming environment for its residents.

The home provides exceptional residential and dementia care tailored to each individual's needs.

Surrounded by beautifully landscaped gardens, Buxton Lodge offers a tranquil setting where residents can enjoy outdoor activities and relaxation.

Inside, the home features comfortable and well-appointed rooms, each designed to ensure a high standard of living.

Buxton Lodge also boasts a wide range of facilities and services, including nutritious home-cooked meals, engaging social activities, and regular outings to local attractions. The home’s commitment to providing high-quality care is reflected in its warm, community-oriented approach, ensuring that every resident feels valued and respected.

Visitors to Buxton Lodge will find a home that not only prioritises excellent care but also fosters a sense of belonging and community, making it a wonderful choice for those seeking compassionate and professional care in Caterham.
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Care Provided by Buxton Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.

The price(s) shown are provided by the care home. Contact Buxton Lodge Care Home for full pricing details and T&Cs.

Contact Buxton Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Buxton Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Josette Leon (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 64+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • Buxton Lodge is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • Parking is available on-site for visitors.

Buxton Lodge Care Home Reviews (62)

8.6

Buxton Lodge Care Home has a Review Score of 8.6 (8.615) out of 10, based on 7 reviews in the last 2 years.
Over all time Buxton Lodge Care Home has 62 reviews.

Overall Experience
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Reviewer Connection to Buxton Lodge Care Home
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Total of 62, showing 1-20
Review from D M (Daughter of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, this is a very good care home, providing safe and dignified care. The activities are well planned and enjoyed by both residents and their relatives. The staff are friendly and caring.
The regular catering staff are excellent with a variety of main meals and freshly baked cakes served for tea
most days!
Hopefully, the new management team will continue to build on the good work here.
Reply from Alexandra, Support Team at Buxton Lodge Care HomeHello,
Thank you very much for taking the time to leave a lovely review of Buxton Lodge care home.
It means so much to us when our staff receive this level of praise and your kind comments will be sent on to the team.
People caring for people is at the heart of everything we do, and we continually strive to deliver high standards of care and ensuring all residents feel truly at home.
Thank you once again.
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Review from K F (Son of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Buxton Lodge does have wonderful caring staff (even though they are very understaffed) and acceptable care standards but I can only give a poor rating because of the awful management.
Aurem Care are the parent company and in the 21 months that my mother was in their care there have been three general
managers that have come and gone, so something isn't right.
Back in November they overcharged us £5,100. They have no direct line to their accounts dept so we had to send multiple emails to staff, some of whom left during our conversations.
When my mother passed away in July, we didn't receive any note of condolence from the home nor did we receive any final statement. After checking our account, the home overcharged us £6,200 in the month my mother died and an additional £6,200 after she passed away. I eventually tracked down the FD and received a £11,000 refund but it didn't match my calculations and they have ignored all emails asking for their calculations. This is unacceptable.
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Review from John H (Husband of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Buxton Lodge Care Home in Caterham look after my wife very well, showing care and compassion. She has settled in well and seems very happy. She has engaged well with the other residents and also enjoys the various range of activities laid on by the staff. We, as a family, try to support
as many of the events as we can and we are always made to feel very welcome.
Reply from Chip (Mawson Chipchase), Marketing & Communications Manager at Buxton Lodge Care HomeThank you for your kind words. We will ensure that they are passed on to the team. We are glad that your wife has settled in well and we look forward to welcoming you and your family into the home when you visit.
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Review from T L (Brother-in-law of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law has been in Buxton Lodge Care Home just a few weeks. She has learning difficulties and limited communication but she has settled in well. The staff are very kind, caring and supportive and it is a comfort to know she is being well looked after. Most importantly, in herself, she seems
happier and more comfortable.
Reply from Maria Wedd, Home Manager at Buxton Lodge Care HomeThank you very much for your positive feedback, we will share this with the team.
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Review from Matthew C (Son of Resident) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say how impressed we were with the team at Buxton Lodge Care Home in Caterham. My mum was a resident whilst recovering from a fall with a dislocated and fractured shoulder.
The team were amazing and was just so reassured when I visited and Mum was really well looked after. They looked
after her as though she was a family member and I recommend them.
We had great communication which was just so reassuring.
Reply from Maria Wedd, Home Manager at Buxton Lodge Care HomeThank you very much for your positive feedback. It will be shared with the team.
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Review from N S (Nephew of Resident) published on 26 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm welcome when I visted the home. Clean and tidy.
Overall good appearance. My relative confirmed she is treated with kindness and compassion.
Reply from Bev Therese, Manager at Buxton Lodge Care HomeThank you for your positive feedback, we will share this with the wider team.
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Review from Barrie D (Friend of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care homes are (apart from the residency) all about the quality of the staff. The staff caring for my friend were exceptional and the improvement in my friend's well-being I can only assume is due to their excellent interaction with him. Great job and so pleased.
Reply from Maria Wedd, Manager at Buxton Lodge Care HomeThank you for your kind words. This will be shared with the team. We are very pleased to hear you are happy with the care at Buxton Lodge.
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Review from J H (Niece of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The rooms were very nice and well kept though most on the small side is the residents wished to have their own furniture, there wasn't really enough room. The staff were very attentive and caring at all times. The food was mostly excellent but for a few days not so good when supplies seemed to be a
problem but I picked up again. The activities were very good and the staff tried very hard. Overall happy with the home.
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Review from M W (Son of Resident) published on 13 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother who has dementia and mobility issues has settled in well. It is a clean and safe environment. Staff are always pleasant and listen to any concerns. The manager is very approachable and deals very quickly with medical issues.
Reply from Bev Therese, Manager at Buxton Lodge Care HomeThank you so much for taking the time to write this review it is very much appreciated.
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Review from Shirley J (Wife of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Buxton Lodge Care Home is a lovely care home, so warm and friendly. The staff are so caring and kind and work so very hard to meet the needs of all the residents. When visiting, it is so comforting when we have to leave to know our loved ones are looked after so well. It takes a special person to do
this job and Buxton's staff are wonderful. Thank you so much for all you do.
Reply from Bev Therese, Manager at Buxton Lodge Care HomeHi Shirley, thank you so much for your kind words. It is much appreciated by all the care team.
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Review from Jacqui H (Daughter of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Buxton Lodge Care Home for nearly five months, the staff are lovely and very caring and always treat Mum with respect. The manager is always available to answer questions and will always take any concerns seriously, and acts upon them immediately.
Mum says she is happy there, and her
eyes light up when any of the staff come into her room, and they are very nice to her.
The food is of good quality, and Mum clears her plate at every meal.
I would recommend Buxton Lodge to anyone who needs care/nursing for a relative as I trust them to look after her, and I know she is happy there.
Reply from Bev Therese, Manager at Buxton Lodge Care HomeDear Jacqui, thank you so much for taking the time to write this review and for your kind words. We are delighted to read of your positive experiences in Buxton Lodge and that your mum is happy here.
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Review from Paul D (Son-in-law of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
This place is despicable in how they recently handled the recent passing of my father-in-law, zero compassion or empathy apart from about 5 of the carers, one carer in particular would shout at the residents and talk down to them when they are clearly distressed and confused from their illnesses. They
completely messed up our requests for certain items to go with my father-in-law to the cremation company, who I must say were amazing and so helpful. When we spoke to the manager after the event she said about why the things weren’t sent to the cremation company “that these things don’t go according to plan sometimes” and blamed the cremation company that the items weren’t allowed to go with my father-in-law but when calling the cremation company this was a complete lie. While I was there I also saw staff playing on their phones, sleeping or just watching TV and not caring about the residents nearby who needed to be cared for. The manager is just damn right rude and doesn’t care about her job.
Reply from Chip (Mawson Chipchase), Business Development Manager at Buxton Lodge Care HomeWe are sincerely sorry to hear about your experience at Buxton Lodge and the distress this has caused. Please accept our condolences for the loss of your father-in-law. We strive to provide compassionate and attentive care to our residents, and we regret that your experience did not meet the high standards we set for ourselves.
We understand the importance of respecting the final wishes and arrangements for our residents. Please rest assured that we are taking your feedback seriously and are committed to understanding and addressing any lapses in our service.
We would be grateful for the opportunity to discuss your concerns in person. Please contact us at your earliest convenience, so we can better understand your experience and take appropriate steps to ensure our care and services reflect the dignity, respect, and high quality our residents and their families deserve.
Thank you for bringing these matters to our attention, and we look forward to the opportunity to speak with you.
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Review from R B (Son-in-law of Resident) published on 1 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
The care home itself is clean and tidy, the issue is with the management and a lot of the staff. Just a few words to describe them, rude, unprofessional, not very competent, no empathy, not caring, lazy.
Reply from Chip (Mawson Chipchase), Business Development Manager at Buxton Lodge Care HomeThank you for taking the time to share your feedback regarding Buxton Lodge. We're pleased to hear your positive remarks about the cleanliness and tidiness of our care home, as we pride ourselves on maintaining a comfortable and welcoming environment for our residents.

We note that you have made reference to the management and staff teams. We assure you that our management and team are highly experienced and professional, and we strive to ensure the best care for all our residents. While it would not be appropriate to discuss specific details in a public forum, we would greatly appreciate the opportunity to address your comments personally. We are keen to understand your experiences in more detail and discuss how we may be able to make improvements. Please feel free to contact the home directly to arrange a suitable opportunity to meet.

Our residents' well-being and satisfaction are our utmost priorities, and your feedback is crucial in helping us uphold these standards.
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Review from P D (Husband of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As an advanced dementia sufferer, my wife eventually needed full-time care and I inspected a number of care homes in the district with a view to her becoming a resident. Buxton Lodge Care Home came high on the list of options and became the final choice.
During my wife's residence, I made frequent
visits to see her and always found that my expectations of Buxton Lodge were fulfilled. The staff and managers appeared capable, responsible and genuinely caring towards patients, almost as if the patients were members of their own families and I found staff to be pleasant, cooperative and easy to deal with. I was particularly gratified by the sensitive manner in which my wife's eventual death was dealt with. Overall, I formed a high opinion of Buxton Lodge Care Home and would be happy to stay there myself if it ever became necessary.
Reply from Bev Therese, Manager at Buxton Lodge Care HomeThank you for taking the time to write such a thoughtful review about the care your wife received. Reviews like this boost staff morale and give us the incentive and strength to continue providing the high standard of care you experienced.
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Review from Katy S (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been in Buxton Lodge for six months and is very happy there. I have been touched to see how kind, friendly and caring the staff are (even when extremely busy), and they always take time to chat with her.
In particular, I have been impressed with the manager as whenever I have raised
a query or concern, she has responded in a very timely way and helped resolve the matter. This helps give me peace of mind, knowing that my mother is being looked after so well.
My siblings and I are extremely grateful to everyone there.
Reply from Bev Therese, Manager at Buxton Lodge Care HomeThanks so much for your kind words. We are delighted to read that you have a such positive experiences in Buxton Lodge.
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Review from Jacquie B (Daughter of Resident) published on 5 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Dad moved to Buxton Lodge Care Home he received the very best of care. The staff treated him with great kindness, patience and good humour, yet always respected his dignity. He was content and comfortable and had a good quality of life until his peaceful end.
The home had a good atmosphere and
the staff were always polite, friendly and approachable.
Thank you all.
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Review from Laura K (Granddaughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my visits to Buxton Lodge Care Home I’ve come across some very lovely and caring members of staff who treat my gran with kindness and respect. The communal areas and her bedroom are kept very clean and tidy and they also have a lovely garden.
My gran is relaxed and content there. The team make
sure to dress her nicely and make such an effort with her hair. They even paint her nails beautifully which is so lovely for me to see as she was always very glamorous when she was able to look after herself.
They have been very accommodating with her dietary needs and she has drinks and food that she really enjoys all throughout the day.
The staff make such an effort to provide a friendly, jovial atmosphere and they play a lot of music and encourage singing which my gran loves. It’s amazing to see her come back to herself when certain songs are playing.
Thanks so much to the Buxton team for taking such lovely care of my gran.
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Review from Hayley B (Niece of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked at several care homes for my aunt, and we knew that Buxton Lodge was the one the minute we walked in. There was such a warm welcome when we arrive. Buxton Lodge was bright and airy, clean, smelt clean and looked well maintained. The manager answered all our questions and gave good professional
advice and support when moving her from the hospice to Buxton Lodge for end-of-life care.
She has been so well cared for, and we have been well supported by the staff, and we have always been made to feel welcome.
We definitely made the right choice in choosing Buxton Lodge. We can't thank them enough for helping us through a very difficult time and caring for her so well.
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Review from T H (Wife of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find this care home very good. My husband looked well and relaxed when visiting him. The care staff are friendly and helpful. The place always looked clean and welcoming.
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Review from Paul M (Husband of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife of 48 years, moved to your care home six weeks ago from a hospice. She is receiving end-of-life care. The care has been excellent from staff, who are delightfully cheerful. I wish she could stay longer.
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Current Review Score: 8.6 (8.615)

Overview of Review Score

The Review Score of 8.6 (8.615) out of 10 for Buxton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.383 for Buxton Lodge Care Home is calculated as follows: ( (45 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 81 Ratings = 4.383
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.232 Points relating to the number of positive Reviews for Buxton Lodge Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 6 Positive Reviews ÷ 8.8 = 0.682
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jun 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Stephy

Stephy Mathews

Job Title: Home Manager

Stephy Mathews is an experienced Nursing Home Manager with over 20 years of nursing experience across a range of healthcare settings.


With a strong clinical background and extensive expertise in elderly care, dementia care, complex health needs, and care home management, Stephy is committed to delivering outstanding, person-centred care.


As Home Manager, Stephy works closely with residents, families, healthcare professionals, and staff teams to maintain the highest standards of care and wellbeing. Her focus on continuous improvement, staff development, and resident satisfaction helps ensure that every individual receives the support they need to live as independently and comfortably as possible.

Frequently Asked Questions about Buxton Lodge Care Home

What types of Care is Buxton Lodge Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Buxton Lodge Care Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Buxton Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Buxton Lodge Care Home to the centre of Caterham?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Buxton Lodge Care Home to verify any information. View our terms and conditions. Buxton Lodge Care Home has an Enhanced Service - more info.