Buxton Lodge has acquired a reputation locally for providing the very highest standards of care. The home employs professionally-trained registered nurses and care assistants who provide 24-hour professional support.
Carers are fully-qualified to care for people with complex needs, supporting independence and structuring person-centred care packages in a dignified manner with the additional benefit of an award-winning activities programme.
Buxton Lodge prides itself on being a warm, welcoming, all-inclusive place, with a homely atmosphere.
Group: New Century Care
Person in charge: Esther Appiah (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 50+.
Single Rooms: 44
Shared Rooms: 0
Rooms with ensuite WC: 24
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Visiting:
Friends and family are welcome to visit at any time.
Parking:
Car park on site
Latest Care Quality Commission* Report on Buxton Lodge Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Buxton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Buxton Lodge Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.584 for Buxton Lodge Care Home is calculated as follows: ( (156 Excellents x 5) + (65 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 238 Ratings = 4.584
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.795 Points relating to the number of positive Reviews for Buxton Lodge Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8.8 Target = 0.795
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Buxton Lodge Care Home has a Review Score of 9.4 (9.379) from 20 Reviews
Review submitted from a Postal Card by Jean M (Sister of Resident) on Wednesday 5 July 2017. Relates to June 2017.
I thought my sister might not settle when she came to live at Buxton but she soon saw it as her 'home'. She always has good words to say about the staff being friendly and how they tease/pull her leg which she enjoys. Can't discuss food other than afternoon tea which is always looked forward to, especially the cake. As my sister has no memory, she doesn't know what she had for dinner and is unaware that she chose it from a menu. Overall, the home is always sweet smelling (no odour) but occasionally I think her room is dusty. Both staff and management are friendly and have time to listen if we need to speak to them.
How likely would you be to recommend Buxton Lodge Care Home? Likely
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Review submitted from a Postal Card by Jane L (Friend of Resident) on Monday 3 July 2017. Relates to June 2017.
My neighbour has MS and I visit her on a regular basis. She is very well cared for. The home is beautifully clean, and the staff are kind and caring. The recent fete was beautifully run with residents enjoying in their wheelchairs. Buxton Lodge is not a sad place - I left there feeling happy.
How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by B Q (Visitor) on Friday 30 June 2017. Relates to April 2017.
A warm atmosphere, friendly confident staff. Excellent bedrooms for residents. The food is of a high standard.
How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Loretta S (Wife of Resident) on Thursday 29 June 2017. Relates to June 2017.
The care home is very welcoming, extremely clean and comfortable. The residents are given individual attention and all the staff from the manager, nurses and carers plus the kitchen, housekeeping and maintenance staff treat the residents with compassion and respect. There is an abundance of varied activities daily, superbly organised by the activities coordinator. I and my husband are extremely happy with his care.
How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by H S (Husband of Resident) on Thursday 29 June 2017. Relates to June 2017.
My wife has been in the above care home since June 2014 she has been looked after very well indeed. She suffers from Parkinson's Disease and dementia and requires quite a lot of looking after as she is permanently bedridden and is not able to get out of bed at all. I am able to visit her at all times and always made to feel welcome with a cup of tea and something to eat if needed it.
How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by J O (Wife of Resident) on Thursday 29 June 2017. Relates to June 2017.
Buxton Lodge gave excellent care to my husband for eight months. Staff are very warm and caring and patient.
How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by D M (Daughter of Resident) on Thursday 29 June 2017. Relates to June 2017.
My father has been in Buxton Lodge since October 2016 and it seems to be going from strength to strength.
The management team is visible, interested and caring and the many staff are friendly and helpful. My father has definitely prospered in this pleasant environment where he joins in all the activities and eats well.
He seems very content and says the staff 'can't be faulted'.
How likely would you be to recommend Buxton Lodge Care Home? Likely
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Review submitted from a Postal Card by Teresa C (Friend of Resident) on Wednesday 12 April 2017. Relates to April 2017.
I visit my friend often and find everything very pleasant and the staff are caring.
How likely would you be to recommend Buxton Lodge Care Home? Likely
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Review submitted from a Website Submission by Melanie D (Daughter of Resident) on Tuesday 14 February 2017. Relates to February 2017.
Since my mother moved into Buxton Lodge just before Christmas, she has become happy, contented and feels safe and cared for. Even though she has dementia, the care she receives has helped her to be much more 'my mum' once more, laughing and joking. The building itself is well set out, making each area accessible for most people but still safe and secure. The bedrooms and communal rooms are attractive and kept very clean. By far its biggest asset though is the hard-working staff, who carry out their duties with a genuine smile for the residents, relatives and their colleagues alike. There is quiet efficiency coupled with friendly affection from the cleaning staff through to the management, and everyone in between. Activities provided by a fantastic coordinator keep everyone stimulated and amused. I can safely say that 'care' is the perfect word in every sense - I need to reserve myself a room, and soon!
How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by R H (Daughter of Resident) on Thursday 24 November 2016. Relates to November 2016.
I have found the home to be welcoming. Always clean, good food provided. Activities are provided for residents. If information is required it's given freely regarding patients health. Welcoming to visitors.
How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by D T (Daughter of Resident) on Thursday 10 November 2016. Relates to November 2016.
Buxton Lodge is wonderful. All the people are just so caring and attentive to the residents and families needs. From the chef who comes around and if the resident doesn't fancy what is on the menu will cook something specially. The linen is washed, ironed and nicely folded- never lost! Tea served on a tray with teapot, milk jug etc. Carers constantly chatting to the residents and popping in to ensure they have company. The home is comfortably warm, appropriate activities in the lounge with welcoming recliners for those that prefer them. Mum is encouraged to go to the lounge when she feels up to it. Sherry before lunch is always well received. There is not enough room to write more!!
How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by H J (Wife of Resident) on Thursday 10 November 2016. Relates to October 2016.
The home is friendly and comfortable but would always do with more staff.
How likely would you be to recommend Buxton Lodge Care Home? Likely
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Review submitted from a Postal Card by ZT (Granddaughter of Resident) on Monday 31 October 2016. Relates to October 2016.
Excellent, friendly but professional staff, very kind.
How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Cyril R (Friend of Resident) on Tuesday 25 October 2016. Relates to October 2016.
Whenever we visit nothing is ever too much trouble and we are always made most welcome. Always a happy atmosphere even when a resident is having an obvious 'bad day'. Their patience seems to know no bounds, whatever is thrown at the staff, always calm and helpful. Everywhere is very clean and well presented and there is never any smell. Fabulous!!
How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely
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Review submitted from a Website Submission by VJI (Daughter of Resident) on Thursday 13 October 2016. Relates to October 2016.
A super home, friendly, good food, well run, easy to be in, any niggles are promptly resolved and attended to, good communication with staff and local doctors. My mother enjoys it very much is very well cared for, a great relief and a refuge. The food has improved even more than before. It has been consistently like this from when we arrived and felt cosy and genuinely caring from the beginning. It takes considerable stress away whilst I get on with everything else needed.
How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely
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Review submitted from a Website Submission by E T (Niece of Resident) on Wednesday 28 September 2016. Relates to August 2016.
Very pleased with Buxton Lodge and the care they gave to my Aunt during her 5-week respite. She stayed following an emergency respite required to help her get back to health and I was impressed with their care and concern for my Aunt and all their residents. My Aunt felt very well looked after, happy and secure in the environment they provided.
How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely
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Review submitted from a Website Submission by Jane W (Daughter of Resident) on Saturday 12 September 2015. Relates to September 2015.
My Mum could not be in a better place. The staff are friendly and caring. The food is excellent. I can rest safe in the knowledge that my lovely Mum is safe and is being well looked after by people who care.
How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by M B (Niece of Resident) on Monday 3 August 2015.
My mother and Aunt have both been in Buxton Lodge. I honestly think they make an great effort for people here. The staff are like family, kind and caring. The décor is pleasing and very clean. Food is good and the best thing is my Aunts room looks over the lovely garden. All in all 10 out of 10.
How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Marilyn S (Daughter of Resident) on Friday 31 July 2015. Relates to July 2015.
We attended the fete and most of the residents were outside. There was musical entertainment from 40's, 50's, 60's which was great for the residents, especially for those with dementia. Staff went round with sun cream making sure everyone was okay. It was a lovely afternoon.
How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Anne S (Daughter-in-law of Resident) on Friday 31 July 2015. Relates to July 2015.
We visited for the summer family day, and it was fantastic. What a lovely day it was. Lots of stalls for children, a tombola and a BBQ. We had a lovely visit and my father in law looked very well care for.
How likely would you be to recommend Buxton Lodge Care Home? Extremely Likely
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There are currently no awards/recognitions posted yet for Buxton Lodge Care Home
Job Title: Home Manager
Joined: 2018
Description:
Esther joined New Century Care as Home Manager of Buxton Lodge in January 2018, with over ten years experience of managing elderly, dementia and mental healthcare settings.
During this time Esther has managed large teams, which have developed her leadership skills and helped her to build and support a strong and motivated team.
Esther is passionate about her career in care and holds a Bachelors Degree in Business Management, Level 5 in Leadership, NVQ Level 4 and a Registered Managers Award Qualification in Health and Social Care. She is currently studying for a Masters Degree in Dementia Studies.
Esther says the best part of her job is hearing people’s life stories and learning from others every day.
There are currently no Care Home Idol entrants who have performed at Buxton Lodge Care Home