Buxton Lodge Care Home

53 Buxton Lane, Caterham CR3 5HL
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8.8 62 Reviews
  • Buxton Lodge Care Home, Caterham
Buxton Lodge Care Home, located in the heart of Caterham, offers a warm and welcoming environment for its residents.

The home provides exceptional residential and dementia care tailored to each individual's needs.

Surrounded by beautifully landscaped gardens, Buxton Lodge offers a tranquil setting where residents can enjoy outdoor activities and relaxation.

Inside, the home features comfortable and well-appointed rooms, each designed to ensure a high standard of living.

Buxton Lodge also boasts a wide range of facilities and services, including nutritious home-cooked meals, engaging social activities, and regular outings to local attractions. The home’s commitment to providing high-quality care is reflected in its warm, community-oriented approach, ensuring that every resident feels valued and respected.

Visitors to Buxton Lodge will find a home that not only prioritises excellent care but also fosters a sense of belonging and community, making it a wonderful choice for those seeking compassionate and professional care in Caterham.
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Care Provided by Buxton Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1539
  • Self-Funded Residential Dementia Care: from £1588
  • Self-Funded Nursing Care: from £1539
  • Self-Funded Nursing Dementia Care: from £1590
  • RESPITE Self-Funded Residential Care: from £1540
  • RESPITE Self-Funded Residential Dementia Care: from £1590
  • RESPITE Self-Funded Nursing Care: from £1540
  • RESPITE Self-Funded Nursing Dementia Care: from £1590

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.

These prices are only a guideline, please contact Buxton Lodge Care Home to find out the exact price for your requirements.

Contact Buxton Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Buxton Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Josette Leon (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 64+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • Buxton Lodge is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • Parking is available on-site for visitors.

Buxton Lodge Care Home Reviews (62)

8.8

Buxton Lodge Care Home has a Review Score of 8.8 (8.814) out of 10, based on 8 reviews in the last 2 years.
Over all time Buxton Lodge Care Home has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Buxton Lodge Care Home
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Review from Adrian F (Son of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management and staff are very attentive. They listen to our requests concerning my mum's individual needs and react accordingly. My mum is very happy with the care she is receiving and always comments on how nice the meals are. The manager responds to any email questions or requests very promptly,
which is a very helpful extra communication line to have. The nurse is also available to discuss any particular issue whenever needed. All the staff are kind and friendly and have taken the time to get to know Mum - thank you all.
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Review from L T (Daughter of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Saw Mother in June, she looked very well and well cared for. Lots of stimulation and enjoys the variety of food.
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Review from Vicki L (Daughter-in-law of Resident) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Buxton Lodge Care Home is a lovely home full of helpful and friendly staff. The room is very nice and is located in a quiet spot with the right amount of attention. My Mum in Law’s appetite has certainly increased since she moved in thanks to the lovely food.
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Review from Kevin L (Son of Resident) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a nice team at Buxton Lodge Care Home from management to care in the room with my Mum. We like it that nothing is too much trouble and we can always have a conversation about things we need to know or do is never any hassle. Would recommend Buxton Lodge to anyone considering such care for their
loved one, the whole team are committed and friendly.
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Review from Fiona T (Daughter of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is looked after so well, especially when you consider the complexity of her needs. Mum is challenging at times, however, the team are caring and patient with her. They are supportive and kind to Mum and my family.
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Review from J S (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled in very well at Buxton Lodge. It was a difficult time when she needed residential care two and a half years ago, but the kindness, patience and expertise of the staff helped to make the transition a happy one. It is lovely to see my mother enjoying laughter, singing and happy times.
She feels safe and content due to the unending kindness of the caring staff.
Reply from Carly Barnard, Head of HR at Buxton Lodge Care HomeThank you for your kind words and feedback for our Buxton Lodge Care Home.
We appreciate you taking the time to leave valuable feedback, which will be communicated to our hardworking employees.
We hope to continue to be a part of your mother's journey at Buxton Lodge and deliver the level of care that she deserves.
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Review from K R (Niece of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Awful service so far. The staff withholds medication from clients and complains about family and relatives in earshot of said family and relatives. Total lack of facilities able to facilitate the needs of clients despite doing two assessments and charging an astronomical weekly fee to be left to develop
life-threatening bed sores and inadequate equipment to support their needs.
Reply from Carly Barnard, Head of HR at Buxton Lodge Care HomeWe apologise that you have had cause to complain and would like to assure you that New Century Care is committed to providing the best possible care to all of our residents.
In order for us to look into this matter, please contact the home directly on 01883 410974 and we will investigate the concerns raised.
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Review from D P (Sister of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff. My brother seems to have settled in well, although he has only been here for a couple of weeks. My brother isn't too keen on the food, but the staff are happy for him to order in a takeaway. We (as a family), haven't been spoken to regarding his end of life care.
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Review from Carole M (Daughter of Resident) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most important thing in a care home is continuity of care, and Buxton Lodge is blessed with staff who have been involved with the home for a number of years. They are extremely dedicated and thorough in ensuring residents needs and likes are taken care of, whilst embracing the ever-changing legislation.
Reply from Phillip Smith, Managing Director at Buxton Lodge Care HomeThank you for your very kind review. We value that continuity of care that you mention and work hard to maintain it. I will ensure the team see your kind words.
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Review from Gerald S (Son of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Obviously, when you are told your parent/s need to be placed into care, it throws up a lot thoughts and questions, I would be lying if I said there were not any worries too.
My Father was given a placement opportunity at Buxton Lodge Caterham and the medical team asked for my approval, I didn't take
long to answer as I know the home has been looking after Ladies and Gentlemen for several years and having lived in the Tandridge community since birth you get to hear if somewhere has a less than favourable rating, this I have never heard about Buxton Lodge Caterham, but as I said previously it was still the unknown, plus it was on my mind as to how Dad would feel that he was going from hospital to a nursing home and not his own house, but the staff made the difference and it is very evident from the phone calls with them and Dad. Superb care. Thank you all from the bottom of our hearts.
Reply from Phillip Smith, Managing Director at Buxton Lodge Care HomeThank you for your lovely feedback, I know the team will really appreciate seeing these kind words. I am glad that Buxton Lodge have been able to answer those understandable questions anyone will have when seeking care for a loved one. I hope the home will be open again soon for visitors.
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Review from Ian F (Son of Resident) published on 16 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Buxton Lodge was recommended to us by a friend, whose father had stayed here and she had been very happy with the care. We looked at other homes but none came near to the standards at Buxton Lodge. On our first visit, one of the catering staff arrived, saw that a resident needed help and immediately
went straight over to offer assistance. We were impressed, but this is typical of the "extra mile" that seems to be the norm here. Over the last 21 months, my Mum has been looked after extremely well and the high standards have not slipped, even during the COVID-19 outbreak. All the staff, without exception, are extremely kind, caring and highly competent, utterly committed to looking after all the residents.
Reply from Phillip Smith, Managing Director at Buxton Lodge Care HomeThank you so much for the feedback, the team at Buxton Lodge will be delighted to receive it. I hope very soon we will be able to open the doors again for visitors. Thank you again.
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Review from Dawn T (Daughter of Resident) published on 16 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was only at Buxton for eight weeks. She was really happy there. The staff all took an interest in Mum. I was kept informed of all changes in Mum's health. The end of life care was fantastic and my sister and I managed to say goodbye to Mum. The staff was excellent, caring, and sympathetic.
I can't fault Mum's care. I wish she had been there longer.
Reply from Phillip Smith, Managing Director at Buxton Lodge Care HomeThank you for you review. I am so glad your mother was happy at Buxton Lodge and like you, we wish it could have been longer. Thank you again.
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Review from Vivienne M (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to say that I have been very happy and satisfied with their handling of the Coronavirus and taking all the precautions needed to keep my mum safe and well in this dreadful time. I have always felt that Mum was as safe as she possibly could be and was in the best place. I think the staff
are very friendly but also very professional. I have never had any reason to complain and if I did then I am confident it would be sorted in a very timely manner.
Reply from Phillip Smith, Managing Director at Buxton Lodge Care HomeThank you for your feedback on what has been a challenging period of time. I will ensure your warm words are passed to the team, thank you again.
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Review from J G (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Buxton Lodge for almost two years. Overall I have been very happy with the care she has received. The regular permanent staff are excellent but the agency staff are not always quite as good.
My mother's room is excellent and facilities are very good. The food on the whole is
very good.
The manager is approachable and keen to resolve any problems my mother has.
I am pleased that even though my mother does not wish to join in group activities, the entertainments person has been doing crosswords with her.
My only issue with this care home is the above-inflation increase in the fees in the last two years.
Reply from Phillip Smith, Managing Director at Buxton Lodge Care HomeThank you for your feedback. We always endeavour to staff with our own permanent team members but this has not always been possible especially over the last few weeks. I will be passing on your positive words regarding the team to them. They will be delighted. Thank you again.
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Review from Simone S (Friend of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always found the staff caring and attentive and nothing is too much for them when I visit my friend who is a resident. He seems really happy there. It's been a difficult few months for care homes but I feel Buxton has handled it professionally and always has the residents' best interests at heart.
Reply from Phillip Smith, Managing Director at Buxton Lodge Care HomeMany thanks for your feedback, particularly recognising the difficult time care homes have had recently. I will pass on your very kind words regarding the team, they will be delighted.
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Review from Joanna W (Friend of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Buxton Lodge is always very welcoming. Staff are extremely friendly and helpful. Residents are always relaxed and happy. Meals look really nice.
Buxton Lodge is kept very clean and tidy. The best thing about Buxton Lodge is it is very homely and residents feel very looked after.
Reply from Phillip Smith, Managing Director at Buxton Lodge Care HomeMany thanks for you lovely feedback regarding Buxton Lodge. We always try to make all of our homes as "homely" as possible as that is what they are! Thank you again.
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Review from Simon R (Son of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt was in Buxton Lodge for three years. My uncle has been in Buxton for over three years now and my mother for nearly three years. So I have had knowledge of the home for over five years. In all that time, we have had no causes to complain. The staff have been brilliant, always time to help and
care. The home is kept clean. The food is good, and the manager is very approachable and willing to help. The lady who does the admin also is very nice.
In this particular time (COVID-19), the families have had to put their trust and faith in the staff and they have coped fantastically. We know that our family members are being well cared for and looked after.
Reply from Phillip Smith, Managing Director at Buxton Lodge Care HomeWe are delighted that you have put your faith in us for both your Mother and Uncle. Thank you for your kind words regarding the team. it has been a tough couple of months for all care homes so it is so gratifying to read your words, which I will pass on. Thank you again.
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Review from Sally W (Daughter of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Buxton Lodge mid-December after we were told she could no longer live on her own. All the staff was very welcoming to us all. The whole team is friendly and takes time to get to know the residents, including office staff, nurses, carers, kitchen staff, etc. The staff spend time sitting
and chatting to residents, treating them with dignity. My Mum got on with staff straight away and is now having conversations with other residents. The day is filled with music, exercise, singing, and films. She has been seen by a hairdresser, GP, and optician. We attended an open relative's meeting to find out what is happening. This is a regular thing.
Reply from Phillip Smith, Managing Director at Buxton Lodge Care HomeMany thanks for such a positive review. It is always fantastic to see the team's care and hard work recognised. I am so glad that your Mum has settled in well. Thank you again.
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Review from K A (Daughter of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Buxton Lodge has a lovely home feeling. All the staff have been so friendly and caring. The food is great and after no wanting my mum to be in a care home, I have totally changed my opinion of them. 10/10.
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Review from L B (Friend of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Residents always have lots of entertainment going on. Staff greet us with a smile every day.
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Current Review Score: 8.8 (8.814)

Overview of Review Score

The Review Score of 8.8 (8.814) out of 10 for Buxton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.419 for Buxton Lodge Care Home is calculated as follows: ( (52 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 93 Ratings = 4.419
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.395 Points relating to the number of positive Reviews for Buxton Lodge Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 7 Positive Reviews ÷ 8.8 = 0.795
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jun 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Josette Leon

Job Title: Home Manager Joined: 2026

Josette Leon is the Home Manager at Buxton Lodge and brings valuable experience from previously managing care homes within the sector. She is committed to delivering high-quality, person-centred care and creating a safe, welcoming environment where residents feel respected, supported, and truly at home.


Josette believes strongly in leading by example and fostering a positive, collaborative culture among her team, ensuring staff feel supported and empowered to provide the best possible care. Her focus is on building strong relationships with residents, families, and professionals, and on maintaining high standards of care, dignity, and well-being throughout the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Buxton Lodge Care Home to verify any information. View our terms and conditions. Buxton Lodge Care Home has an Enhanced Service - more info.