Search...

Buxton Lodge Care Home

53 Buxton Lane, Caterham, Surrey CR3 5HL
Buxton Lodge Care Home Logo
Jobs
Buxton Lodge Care Home logo
Buxton Lodge Care Home, Caterham
Buxton Lodge Care Home, Caterham
Buxton Lodge Care Home, Caterham

Buxton Lodge Care Home, located in the heart of Caterham, offers a warm and welcoming environment for its residents.

The home provides exceptional residential and dementia care tailored to each individual's needs.

Surrounded by beautifully landscaped gardens, Buxton Lodge offers a tranquil setting where residents can enjoy outdoor activities and relaxation.

Inside, the home features comfortable and well-appointed rooms, each designed to ensure a high standard of living.

Buxton Lodge also...  

Care Provided by Buxton Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500From £1,500
Residential Dementia CareFrom £1,500From £1,500
Nursing CareFrom £1,500From £1,500
Nursing Dementia CareFrom £1,500From £1,500

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.

Contact Buxton Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Josette Leon (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 64+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Single Rooms with ensuite Wet Room (5)

Visiting

  • Buxton Lodge is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • Parking is available on-site for visitors.

Buxton Lodge Care Home Reviews (62)

Submit a Review
8.1

Buxton Lodge Care Home has a Review Score of 8.1 (8.084) out of 10, based on 5 reviews in the last 2 years. Over all time Buxton Lodge Care Home has 62 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Buxton Lodge Care Home
Loading...
Showing 62 reviews matching selected criteria
Review from Paul M (Husband of Resident) published on 27 July 2023 Submitted via Postal Card
Overall Experience

My wife of 48 years, moved to your care home six weeks ago from a hospice. She is receiving end-of-life care. The care has been excellent from staff, who are delightfully cheerful. I wish she could stay longer.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from L T (Daughter of Resident) published on 26 July 2023 Submitted via Postal Card
Overall Experience

Saw Mother in June, she looked very well and well cared for. Lots of stimulation and enjoys the variety of food.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin L (Son of Resident) published on 20 July 2023 Submitted via Website
Overall Experience

Such a nice team at Buxton Lodge Care Home from management to care in the room with my Mum. We like it that nothing is too much trouble and we can always have a conversation about things we need to know or do is never any hassle. Would recommend Buxton Lodge to anyone considering such care for their loved one, the whole team are committed and friendly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Vicki L (Daughter-in-law of Resident) published on 20 July 2023 Submitted via Website
Overall Experience

Buxton Lodge Care Home is a lovely home full of helpful and friendly staff. The room is very nice and is located in a quiet spot with the right amount of attention. My Mum in Law’s appetite has certainly increased since she moved in thanks to the lovely food.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Fiona T (Daughter of Resident) published on 23 March 2023 Submitted via Postal Card
Overall Experience

My mum is looked after so well, especially when you consider the complexity of her needs. Mum is challenging at times, however, the team are caring and patient with her. They are supportive and kind to Mum and my family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card
Overall Experience

My mother has settled in very well at Buxton Lodge. It was a difficult time when she needed residential care two and a half years ago, but the kindness, patience and expertise of the staff helped to make the transition a happy one. It is lovely to see my mother enjoying laughter, singing and happy times. She feels safe and content due to the unending kindness of the caring staff.

Reply from Carly Barnard, Head of HR at Buxton Lodge Care Home
Thank you for your kind words and feedback for our Buxton Lodge Care Home.
We appreciate you taking the time to leave valuable feedback, which will be communicated to our hardworking employees.

We hope to continue to be a part of your mother's journey at Buxton Lodge and deliver the level of care that she deserves.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K R (Niece of Resident) published on 18 January 2023 Submitted via Website
Overall Experience

Awful service so far. The staff withholds medication from clients and complains about family and relatives in earshot of said family and relatives. Total lack of facilities able to facilitate the needs of clients despite doing two assessments and charging an astronomical weekly fee to be left to develop life-threatening bed sores and inadequate equipment to support their needs.

Reply from Carly Barnard, Head of HR at Buxton Lodge Care Home
We apologise that you have had cause to complain and would like to assure you that New Century Care is committed to providing the best possible care to all of our residents.

In order for us to look into this matter, please contact the home directly on 01883 410974 and we will investigate the concerns raised.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D P (Sister of Resident) published on 31 March 2022 Submitted via Postal Card
Overall Experience

Very friendly staff. My brother seems to have settled in well, although he has only been here for a couple of weeks. My brother isn't too keen on the food, but the staff are happy for him to order in a takeaway. We (as a family), haven't been spoken to regarding his end of life care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carole M (Daughter of Resident) published on 8 December 2020 Submitted via Website
Overall Experience

The most important thing in a care home is continuity of care, and Buxton Lodge is blessed with staff who have been involved with the home for a number of years. They are extremely dedicated and thorough in ensuring residents needs and likes are taken care of, whilst embracing the ever-changing legislation.

Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home

Thank you for your very kind review. We value that continuity of care that you mention and work hard to maintain it. I will ensure the team see your kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gerald S (Son of Resident) published on 19 June 2020 Submitted via Website
Overall Experience
Obviously, when you are told your parent/s need to be placed into care, it throws up a lot thoughts and questions, I would be lying if I said there were not any worries too.

My Father was given a placement opportunity at Buxton Lodge Caterham and the medical team asked for my approval, I didn't take long to answer as I know the home has been looking after Ladies and Gentlemen for several years and having lived in the Tandridge community since birth you get to hear if somewhere has a less than favourable rating, this I have never heard about Buxton Lodge Caterham, but as I said previously it was still the unknown, plus it was on my mind as to how Dad would feel that he was going from hospital to a nursing home and not his own house, but the staff made the difference and it is very evident from the phone calls with them and Dad. Superb care. Thank you all from the bottom of our hearts.

Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home

Thank you for your lovely feedback, I know the team will really appreciate seeing these kind words. I am glad that Buxton Lodge have been able to answer those understandable questions anyone will have when seeking care for a loved one. I hope the home will be open again soon for visitors.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Ian F (Son of Resident) published on 16 June 2020 Submitted via Postal Card
Overall Experience

Buxton Lodge was recommended to us by a friend, whose father had stayed here and she had been very happy with the care. We looked at other homes but none came near to the standards at Buxton Lodge. On our first visit, one of the catering staff arrived, saw that a resident needed help and immediately went straight over to offer assistance. We were impressed, but this is typical of the "extra mile" that seems to be the norm here. Over the last 21 months, my Mum has been looked after extremely well and the high standards have not slipped, even during the COVID-19 outbreak. All the staff, without exception, are extremely kind, caring and highly competent, utterly committed to looking after all the residents.

Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home

Thank you so much for the feedback, the team at Buxton Lodge will be delighted to receive it. I hope very soon we will be able to open the doors again for visitors. Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dawn T (Daughter of Resident) published on 16 June 2020 Submitted via Postal Card
Overall Experience

My mother was only at Buxton for eight weeks. She was really happy there. The staff all took an interest in Mum. I was kept informed of all changes in Mum's health. The end of life care was fantastic and my sister and I managed to say goodbye to Mum. The staff was excellent, caring, and sympathetic. I can't fault Mum's care. I wish she had been there longer.

Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home

Thank you for you review. I am so glad your mother was happy at Buxton Lodge and like you, we wish it could have been longer. Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Vivienne M (Daughter of Resident) published on 15 June 2020 Submitted via Website
Overall Experience

I would like to say that I have been very happy and satisfied with their handling of the Coronavirus and taking all the precautions needed to keep my mum safe and well in this dreadful time. I have always felt that Mum was as safe as she possibly could be and was in the best place. I think the staff are very friendly but also very professional. I have never had any reason to complain and if I did then I am confident it would be sorted in a very timely manner.

Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home

Thank you for your feedback on what has been a challenging period of time. I will ensure your warm words are passed to the team, thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J G (Daughter of Resident) published on 15 June 2020 Submitted via Website
Overall Experience
My mother has been at Buxton Lodge for almost two years. Overall I have been very happy with the care she has received. The regular permanent staff are excellent but the agency staff are not always quite as good.
My mother's room is excellent and facilities are very good. The food on the whole is very good.
The manager is approachable and keen to resolve any problems my mother has.
I am pleased that even though my mother does not wish to join in group activities, the entertainments person has been doing crosswords with her.

My only issue with this care home is the above-inflation increase in the fees in the last two years.

Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home

Thank you for your feedback. We always endeavour to staff with our own permanent team members but this has not always been possible especially over the last few weeks. I will be passing on your positive words regarding the team to them. They will be delighted. Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Simone S (Friend of Resident) published on 15 June 2020 Submitted via Website
Overall Experience

I have always found the staff caring and attentive and nothing is too much for them when I visit my friend who is a resident. He seems really happy there. It's been a difficult few months for care homes but I feel Buxton has handled it professionally and always has the residents' best interests at heart.

Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home

Many thanks for your feedback, particularly recognising the difficult time care homes have had recently. I will pass on your very kind words regarding the team, they will be delighted.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Joanna W (Friend of Resident) published on 15 June 2020 Submitted via Website
Overall Experience
Buxton Lodge is always very welcoming. Staff are extremely friendly and helpful. Residents are always relaxed and happy. Meals look really nice.

Buxton Lodge is kept very clean and tidy. The best thing about Buxton Lodge is it is very homely and residents feel very looked after.

Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home

Many thanks for you lovely feedback regarding Buxton Lodge. We always try to make all of our homes as "homely" as possible as that is what they are! Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Simon R (Son of Resident) published on 15 June 2020 Submitted via Website
Overall Experience
My aunt was in Buxton Lodge for three years. My uncle has been in Buxton for over three years now and my mother for nearly three years. So I have had knowledge of the home for over five years. In all that time, we have had no causes to complain. The staff have been brilliant, always time to help and care. The home is kept clean. The food is good, and the manager is very approachable and willing to help. The lady who does the admin also is very nice.

In this particular time (COVID-19), the families have had to put their trust and faith in the staff and they have coped fantastically. We know that our family members are being well cared for and looked after.

Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home

We are delighted that you have put your faith in us for both your Mother and Uncle. Thank you for your kind words regarding the team. it has been a tough couple of months for all care homes so it is so gratifying to read your words, which I will pass on. Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sally W (Daughter of Resident) published on 25 March 2020 Submitted via Postal Card
Overall Experience

My mum moved into Buxton Lodge mid-December after we were told she could no longer live on her own. All the staff was very welcoming to us all. The whole team is friendly and takes time to get to know the residents, including office staff, nurses, carers, kitchen staff, etc. The staff spend time sitting and chatting to residents, treating them with dignity. My Mum got on with staff straight away and is now having conversations with other residents. The day is filled with music, exercise, singing, and films. She has been seen by a hairdresser, GP, and optician. We attended an open relative's meeting to find out what is happening. This is a regular thing.

Reply from Phillip Smith, Managing Director at Buxton Lodge Care Home

Many thanks for such a positive review. It is always fantastic to see the team's care and hard work recognised. I am so glad that your Mum has settled in well. Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K A (Daughter of Resident) published on 26 September 2019 Submitted via Postal Card
Overall Experience

Buxton Lodge has a lovely home feeling. All the staff have been so friendly and caring. The food is great and after no wanting my mum to be in a care home, I have totally changed my opinion of them. 10/10.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L B (Friend of Resident) published on 16 January 2019 Submitted via Postal Card
Overall Experience

Residents always have lots of entertainment going on. Staff greet us with a smile every day.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 June 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 30 Jul 2026

    Residents at Buxton Lodge care home in Caterham enjoyed an unforgettable wildlife encounter when the team from Mitchamzoo paid a special visit with an array of fascinating reptiles. The interactive...

  • 23 Jul 2026

    Residents, families and team members at Buxton Lodge care home, in Caterham, enjoyed a magical Disney-themed day, complete with decorations, music, afternoon tea and plenty of themed treats. The home...

  • 02 Jul 2026

    Residents at Buxton Lodge Care Home in Caterham recently enjoyed a fantastic trip down memory lane with a lively 1960s-themed celebration full of creativity, entertainment and great food. The celebrations...

Upcoming Events

There are no upcoming events for Buxton Lodge Care Home.

Awards / Recognitions (1)

  • 31 Jan 2024Recipient: Aurem Care

Accreditations

There are no accreditations posted yet for Buxton Lodge Care Home.

Meet the Team (1)

Stephy Mathews
Stephy MathewsJob Title:Home Manager

Stephy Mathews is an experienced Nursing Home Manager with over 20 years of nursing experience across a range of healthcare settings.

With a strong clinical background and extensive expertise in elderly care, dementia care, complex health needs, and care home management, Stephy is committed to delivering outstanding, person-centred care.

As Home Manager, Stephy works closely with residents, families, healthcare professionals, and staff teams to maintain the highest standards of care and wellbeing. Her focus on continuous improvement, staff development, and resident satisfaction helps ensure that every individual receives the support they need to live as independently and comfortably as possible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Buxton Lodge Care Home to verify any information. View our terms and conditions. Buxton Lodge Care Home has an Enhanced Service -more info.