Buxton Lodge Care Home

Thank you all.

Thanks so much to the Buxton team for taking such lovely care of my gran.

We definitely made the right choice in choosing Buxton Lodge. We can't thank them enough for helping us through a very difficult time and caring for her so well.

I find this care home very good. My husband looked well and relaxed when visiting him. The care staff are friendly and helpful. The place always looked clean and welcoming.

The management and staff are very attentive. They listen to our requests concerning my mum's individual needs and react accordingly. My mum is very happy with the care she is receiving and always comments on how nice the meals are. The manager responds to any email questions or requests very promptly, which is a very helpful extra communication line to have. The nurse is also available to discuss any particular issue whenever needed. All the staff are kind and friendly and have taken the time to get to know Mum - thank you all.

My wife of 48 years, moved to your care home six weeks ago from a hospice. She is receiving end-of-life care. The care has been excellent from staff, who are delightfully cheerful. I wish she could stay longer.

Saw Mother in June, she looked very well and well cared for. Lots of stimulation and enjoys the variety of food.

Such a nice team at Buxton Lodge Care Home from management to care in the room with my Mum. We like it that nothing is too much trouble and we can always have a conversation about things we need to know or do is never any hassle. Would recommend Buxton Lodge to anyone considering such care for their loved one, the whole team are committed and friendly.

Buxton Lodge Care Home is a lovely home full of helpful and friendly staff. The room is very nice and is located in a quiet spot with the right amount of attention. My Mum in Law’s appetite has certainly increased since she moved in thanks to the lovely food.

My mum is looked after so well, especially when you consider the complexity of her needs. Mum is challenging at times, however, the team are caring and patient with her. They are supportive and kind to Mum and my family.

My mother has settled in very well at Buxton Lodge. It was a difficult time when she needed residential care two and a half years ago, but the kindness, patience and expertise of the staff helped to make the transition a happy one. It is lovely to see my mother enjoying laughter, singing and happy times. She feels safe and content due to the unending kindness of the caring staff.

Awful service so far. The staff withholds medication from clients and complains about family and relatives in earshot of said family and relatives. Total lack of facilities able to facilitate the needs of clients despite doing two assessments and charging an astronomical weekly fee to be left to develop life-threatening bed sores and inadequate equipment to support their needs.

Very friendly staff. My brother seems to have settled in well, although he has only been here for a couple of weeks. My brother isn't too keen on the food, but the staff are happy for him to order in a takeaway. We (as a family), haven't been spoken to regarding his end of life care.

The most important thing in a care home is continuity of care, and Buxton Lodge is blessed with staff who have been involved with the home for a number of years. They are extremely dedicated and thorough in ensuring residents needs and likes are taken care of, whilst embracing the ever-changing legislation.

My Father was given a placement opportunity at Buxton Lodge Caterham and the medical team asked for my approval, I didn't take long to answer as I know the home has been looking after Ladies and Gentlemen for several years and having lived in the Tandridge community since birth you get to hear if somewhere has a less than favourable rating, this I have never heard about Buxton Lodge Caterham, but as I said previously it was still the unknown, plus it was on my mind as to how Dad would feel that he was going from hospital to a nursing home and not his own house, but the staff made the difference and it is very evident from the phone calls with them and Dad. Superb care. Thank you all from the bottom of our hearts.

Buxton Lodge was recommended to us by a friend, whose father had stayed here and she had been very happy with the care. We looked at other homes but none came near to the standards at Buxton Lodge. On our first visit, one of the catering staff arrived, saw that a resident needed help and immediately went straight over to offer assistance. We were impressed, but this is typical of the "extra mile" that seems to be the norm here. Over the last 21 months, my Mum has been looked after extremely well and the high standards have not slipped, even during the COVID-19 outbreak. All the staff, without exception, are extremely kind, caring and highly competent, utterly committed to looking after all the residents.

My mother was only at Buxton for eight weeks. She was really happy there. The staff all took an interest in Mum. I was kept informed of all changes in Mum's health. The end of life care was fantastic and my sister and I managed to say goodbye to Mum. The staff was excellent, caring, and sympathetic. I can't fault Mum's care. I wish she had been there longer.

I would like to say that I have been very happy and satisfied with their handling of the Coronavirus and taking all the precautions needed to keep my mum safe and well in this dreadful time. I have always felt that Mum was as safe as she possibly could be and was in the best place. I think the staff are very friendly but also very professional. I have never had any reason to complain and if I did then I am confident it would be sorted in a very timely manner.

My only issue with this care home is the above-inflation increase in the fees in the last two years.

I have always found the staff caring and attentive and nothing is too much for them when I visit my friend who is a resident. He seems really happy there. It's been a difficult few months for care homes but I feel Buxton has handled it professionally and always has the residents' best interests at heart.