Aurem Care (Glebe House)

Church Lane, Chaldon, Caterham CR3 5AL
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9.4 36 Reviews
  • Aurem Care (Glebe House), Caterham
Glebe House, 'finest Care Home in Surrey' located in Chaldon, Near Caterham, is an excellent, independently run Care Home of character and distinction offering the highest quality Residential and 24 hour Nursing Care. This late Georgian and Victorian house set in secluded landscaped gardens with beautiful views is home for up to 41 residents, in mainly single rooms. The owners and staff of Glebe House are committed to providing the highest levels of quality care in a warm, homely environment. The Home has undergone a programme of refurbishment which has included the addition of a fully equipped Hairdressing Salon. The full time activities coordinator provides a full programme of activities tailor-made for the residents. Carers recognise that meal times are a focal point of the day for residents and the in-house chefs prepare dishes from a varied menu. All food is home cooked and the chefs cater for all dietary requirements. Glebe House offers a variety of health packages, including long-term care, respite or day care and a visit is well recommended.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 43 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1645
  • Self-Funded Residential Dementia Care: £1500 – £1645
  • Self-Funded Nursing Care: £1500 – £1645
  • Self-Funded Nursing Dementia Care: £1500 – £1645
  • RESPITE Self-Funded Residential Care: £1500 – £1645
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1645
  • RESPITE Self-Funded Nursing Care: £1500 – £1645
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1645

These prices are only a guideline, please contact Aurem Care (Glebe House) to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sam Hadzisa (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (4)

Parking

  • The Home offers ample parking with designated spaces for disabled parking.

Aurem Care (Glebe House) Reviews (36)

9.4

Aurem Care (Glebe House) has a Review Score of 9.4 (9.366) out of 10, based on 7 reviews in the last 2 years.
Over all time Aurem Care (Glebe House) has 36 reviews.

Overall Experience
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Reviewer Connection to Aurem Care (Glebe House)
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Total of 36, showing 1-20
Review from Margaret H (Friend of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My neighbour is a resident of this nursing home. I deliver mail to him. He can be a difficult person yet seems very happy where he is. I can see that he is well fed. He dislikes noise so the staff allow him to sit in the dining room to watch T.V. He has always been a person who complains yet he has
not complained about his treatment in this nursing home.
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Review from J W (Wife of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following the recommendation of the local hospital my husband transferred to Glebe House in July 2023.
The longstanding dedicated approachable management team ably support a kind, committed and consistent team of nurses carers, housekeepers and catering staff.
They all constantly strive to ensure
that my husband receives the highest level of care possible to meet his ongoing and developing needs. The relationship built with my family is positive and appreciated as support is needed in difficult times.
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Review from M B (Son of Resident) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father has never looked so happy and content, which makes us feel so content and the staff are all so friendly. Lovely place!
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Review from Rod W (Son of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for over 3 years now, I visit my mum twice a week, in her time there she's always been treated with respect and compassion and patience and been well catered for, the staff have been friendly and helpful to both of us and I've always treated with kindness on my visits by the
staff.
If there are any problems the home has communicated to me quickly and clearly and on her special day they've made a fuss out of her.
Feel lucky that she came to Glebe House.
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Review from Sue H (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Glebe House is like a big family where all staff show such care, respect and affection for all residents. There is a genuine willingness to do everything possible to give all the very best quality of life.
Great effort is put into providing enjoyable activities for residents including singing and
music sessions, arts and crafts and games. The menu is marvellous and varied and residents can order whatever they would like to eat. Special cakes are made for all residents' birthdays.
All staff show kindness and understanding for residents needing extra emotional support. Staff are patient and treat everyone with dignity.
Cleanliness is high on the agenda and the housekeeper is really meticulous in ensuring a very high standard of hygiene in all areas.
The manager is always ready to listen to concerns and takes action immediately. My sister and I are so pleased to have found such an excellent home for our Mum. She is happy and content and enjoys the company of those around her.
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Review from Carolyn J (Daughter of Resident) published on 26 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Glebe House for nearly 3 years. She had been at a previous home before that and hadn't enjoyed it so much. This was because she needed extra nursing care due to delusional behaviour and being quite paranoid.
Once she moved to Glebe House she became much calmer and happier in her
environment.
The care from all of the staff has been excellent caring, professional, and genuine.
I would definitely recommend Glebe House for the care of vulnerable loved ones.
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Review from Bren H (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my mother about three or four times a week and between us, my sister and I see our mother every day at Glebe House. Every time we visit, our mother is beautifully dressed, relaxed and well cared for.
The staff are very kind, gentle, patient, professional and compassionate.
As relatives, we
are supported kindly and we feel we can ask anything at any time. Matters of health with our mother are treated quickly and sensitively and we are kept up to date with everything.
The housekeeping team keeps Glebe House operating at a high level of cleanliness.
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Review from Susan R (Daughter of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for three years. From the very start she has been treated with respect and patience. It is a well-managed home which shows in every aspect of life there. We feel lucky that Glebe House was recommended to us.
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Review from T D (Son of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was moved to Glebe House for physio and rehabilitation after a loss of mobility resulting in a short hospital stay. The care home itself is a lovely calm environment. The staff are friendly and incredibly helpful. They have gone the extra mile to understand my dad's needs - asking lots of
questions and helping with many things so that he is as comfortable as possible. Any time the family has had a query or a request we have contacted the home and they have acted upon it right away. On top of all of this the staff are very nice to be around and create a caring, loving and fun environment for everybody. I've visited a number of care homes and Glebe House stands out from the crowd.
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Review from Ann B (Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can never thank Glebe House Nursing Home enough for their care of my mother in her final days and for my family. They were so respectful and caring to my mother and supportive of me, her daughter. I was allowed to stay in my mother's room in her final days and hours and I, and my family, wanted for
nothing, allowing me to just concentrate on being there for my mother. My mother was a resident there for four years. The staff became my second family.
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Review from Lorraine S (Daughter of Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is comfortable, friendly and well kept. The staff are always helpful and kind but there's not enough staff especially to get the residents out into the lovely gardens.
The food can be good but individual need/wants were not always available only when asked for, different/more interesting
food is given (it seems).
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Review from V G (Daughter of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A homely environment but like many, I have been unable to go into the home,e (apart from the conservatory) since March 2020. Sadly that is when my father became a resident, so I have been unable to go into his room since he started to stay there.
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Review from Linda C (Daughter of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional service but caring at the same time. I can relax because I know that my dad is being looked after in a kind and courteous way.
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Review from L H (Daughter of Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Glebe House made my mum's short stay a happy one, even though she did not want to be in a home. She could not praise them enough for their cheerful and friendly staff, who were always so helpful. Excellent food and plenty of it.
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Review from P B (Wife of Resident) published on 7 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very comforted for the wonderful care and understanding given to my husband.
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Review from Mike P (Son of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last few weeks of her life being cared for at Glebe House. Although visiting was restricted due to COVID, we were impressed by how helpful the staff were in arranging things for us. Mum said she felt safe and cared for by the kind staff. We were happy that the management kept in
touch with us.
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Review from Fay H (Sister of Resident) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our sisters six years at Glebe House was a happy time for her as they made her feel it was her home with such loving care. We would recommend this home to anyone.
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Review from D L (Respite Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and polite.
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Review from Kim P (Son of Resident) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A welcoming, well-managed and caring environment for residents at Glebe House. The staff show great kindness and respect, the residents are clearly their first priority and are treated with tremendous patience and empathy. Communication with a resident's family is immediate if the need arises. Safe
and welcoming care home. I would recommend Glebe House to anyone seeking care for a relative.
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Review from Julie H (Daughter of Resident) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was with them just under 2 years and I could not have found a more loving home. The care and love the staff gave to my mum was outstanding. She was treated with dignity and nothing was ever to much trouble. Whenever she needed help they were there. If there were any health problems the doctors
were called straight away to get things sorted. They always kept me updated on things. I could not fault them in any way. They made it possible to see Mum from a distance during lockdown and when she passed away it was handled with dignity, respect and care.
The home was always clean and tidy. Fresh flowers and linen on tables all the time. Any repairs or work needed to maintain the home was carried out to a high standard. Laundry was done well and everything was neat and tidy. Personal care was carefully done and with dignity. The gardens were always full of flowers. Entertainment was always arranged for the residents even during lockdown there was Zoom entertainment as well as things the staff arranged.
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Current Review Score: 9.4 (9.366)

Overview of Review Score

The Review Score of 9.4 (9.366) out of 10 for Aurem Care (Glebe House) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.852 for Aurem Care (Glebe House) is calculated as follows: ( (70 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 81 Ratings = 4.852
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.514 Points relating to the number of positive Reviews for Aurem Care (Glebe House) is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 7 Positive Reviews ÷ 8.6 = 0.814
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (2)

Sam

Sam Hadzisa

Job Title: General Manager Joined: 2010

General manager


Sam joined Glebe House in 2010 and comes with a wealth of experience both Clinically and Deputising in Nursing Homes. She is a very experienced RGN and enjoys the clinical side to her role along with the managerial responsibilities and has a passion for delivering the highest standards of care to residents. Sam will always go the extra mile to ensure that all her residents needs are catered for to the highest standards.

Neena

Neena Evenor

Job Title: Administrator Joined: 2019

Neena joined the team as our Administrator. She has experience of working in Health and Social care for children and adults. Neena provides help with the daily administration of the home and supports our Management team. She enjoys getting to know our residents and joining in the Activities.

Frequently Asked Questions about Aurem Care (Glebe House)

What types of Care is Aurem Care (Glebe House) registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Aurem Care (Glebe House) have?

There are 35 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Aurem Care (Glebe House)?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Aurem Care (Glebe House) to the centre of Caterham?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aurem Care (Glebe House) to verify any information. View our terms and conditions. Aurem Care (Glebe House) has an Enhanced Service - more info.