Glebe House, Caterham, Surrey
Glebe House, Caterham, Surrey
Glebe House, Caterham, Surrey

Glebe House, 'finest Care Home in Surrey' located in Chaldon, Near Caterham, is an excellent, independently run Care Home of character and distinction offering the highest quality Residential and 24 hour Nursing Care. This late Georgian and Victorian house set in secluded landscaped gardens with beautiful views is home for up to 41 residents, in mainly single rooms. The owners and staff of Glebe House are committed to providing the highest levels of quality care in a warm, homely environment. The Home has undergone a programme of refurbishment which has included the addition of a fully equipped Hairdressing Salon. The full time activities coordinator provides a full programme of activities tailor-made for the residents. Carers recognise that meal times are a focal point of the day for residents and the in-house chefs prepare dishes from a varied menu. All food is home cooked and the chefs cater for all dietary requirements. Glebe House offers a variety of health packages, including long-term care, respite or day care and a visit is well recommended.

Owner: Glebe Care Ltd

Person in charge: Sam Hadzisa (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 40+.

Single Rooms: 35

Shared Rooms: 4

Rooms with ensuite WC: 23

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Parking:

The Home offers ample parking with designated spaces for disabled parking.

Latest Care Quality Commission* Report on Glebe House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Glebe House has a Review Score of 8.3 (8.315)

The Review Score of 8.3 (maximum of 10) for Glebe House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Glebe House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.832 for Glebe House is calculated as follows: ( (83 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 95 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.483 Points relating to the number of positive Reviews for Glebe House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8.6 Target = 0.233

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Glebe House?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Glebe House

  • Resident / Service User
    4
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

We are really pleased to have found such an excellent home for Dad. The family cannot fault the care that was provided at such a challenging time in his life.
We are deeply indebted to the staff for their kindness to him and his family.

How likely would you be to recommend Glebe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was successfully rehabilitated at Glebe House after a two-week hospital stay. During my husbands stay at Glebe House, I visited him almost daily and would report on what I observed during my 4-hour daily visit. The staff were extremely helpful in resolving issues that my husband brought up. They listened intently and compassionately and took action to clear up matters in my husband's muddled brain. I highly commend the Activities Coordinator who unfailingly brings light and cheer to the residents. The chefs provide excellent, nourishing meals and the carers are dedicated and compassionate. Negatives - Understaffed, the lounge and conservatory are too crowded and dementia patients who unsettle with their outbursts.

How likely would you be to recommend Glebe House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Staff are very helpful, nothing, is to much trouble. Walked around the beautiful grounds. The house is beautiful.

How likely would you be to recommend Glebe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The transition to Glebe House has been very smooth and my mother who has Alzheimer's has settled very well. All the staff are very helpful and caring. Every day there has been some kind of activity to join in.

How likely would you be to recommend Glebe House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been here for a short stay. Everything is excellent, staff are great, activities are very good. I have really enjoyed the food. Lovely and clean. I feel very safe here.

How likely would you be to recommend Glebe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When I first went through the door of Glebe House I felt like I was popping to see a friends house, it was warm, friendly a real home from home. The staff are so caring, nothing is too much trouble for them, the residents are their first concern. Every time we visit my mother-in-law there is some sort of activity going on, the staff try very hard to keep the spirits up and keep their minds working with different quizzes, lots of fun for everyone. I would highly recommend Glebe House to anyone seeking care for themselves or a relative.

How likely would you be to recommend Glebe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are excellent can not do enough for you, from management to the laundry staff. Food choice is excellent and suitable for everyone. The home is full of character and the surroundings are excellent. The wild life is amazing situated in a beautiful setting.

How likely would you be to recommend Glebe House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very comfortable here, I love my room overlooking the garden. The food is great and if you fancy something different they will provide this. I fancy a pasty.

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Glebe House

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

Sue

Sue Guyon

Job Title: General Manager

Joined: 2015

Description:

Sue has been a Nursing Home Manager for nearly 15 years, she has a passion for providing person centered care in a quality environment and has particular interests in dementia, end of life care and creating stimulating environments where people can flourish.

Sam

Sam Hadzisa

Job Title: Deputy Manager

Joined: 2010

Description:

Deputy Manager

Sam joined Glebe House in 2010 and comes with a wealth of experience both Clinically and Deputising in Nursing Homes. She is a very experienced RGN and enjoys the clinical side to her role along with the managerial responsibilities and has a passion for delivering the highest standards of care to residents. Sam will always go the extra mile to ensure that all her residents needs are catered for to the highest standards.

Stephen

Stephen Havers

Job Title: Chef Manager

Joined: 2016

Description:

Stephen has recently joined the home and has had 35 years experience working in the catering Industry . He trained with the Roux Brothers in Patisserie, worked in Paris and at The Sydeny Opera House is now looking forward to creating healthy and nutritional meals that the residents will enjoy and look forward to.

Judith

Judith Mills

Job Title: Head of Catering

Joined: 2007

Description:

Jude has been at Glebe House for 7 years where she started as the kitchen assistant, Jude is now working as the head of catering. Her duties are to take care and implement all stock orders and meal planning. Jude is extremely flexible and caters for all dietary requirements. the residents have a weekly visit from Jude to discuss their likes and dislikes.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Glebe House