The Oaks Care Home

15/25 Oaks Drive, Lexden, Colchester CO3 3PR

The Oaks Care Home, Colchester, Essex
The Oaks Care Home, Colchester, Essex
The Oaks Care Home, Colchester, Essex

The Oaks Care Home was completely refurbished in the spring of 2017, providing elegantly styled accommodation, and luxury living.

The Oaks offers a high standard of nursing and residential care for up to 61 residents. The Oaks enjoys large garden areas, delicious home-cooked food for a number of dietary requirements and a welcoming attitude from a professional team.

Carers are fully trained to care for people whilst supporting independence, dignity and privacy, and encourage participation in activities and events.

It is important to the home that residents feel at home, respected and enjoy an atmosphere ideal for social and emotional needs.

Group: New Century Care

Person in charge: Louise Baxter (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 50+.

Single Rooms: 61

Rooms with ensuite WC: 61

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Family and friends welcome to visit at any time.

Parking:

There is ample free parking on site.

Latest Care Quality Commission* Report on The Oaks Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 The Oaks Care Home has a Review Score of 7.9 (7.860)

The Review Score of 7.9 (maximum of 10) for The Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Oaks Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.114 for The Oaks Care Home is calculated as follows: ( (8 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 35 Ratings = 4.114

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.746 Points relating to the number of positive Reviews for The Oaks Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12.2 Target = 0.246

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Oaks Care Home?

  • Extremely LIKELY
    1
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Oaks Care Home

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My mother has been a resident at this care home for approximately two and a half years during which time I consider that she has been consistently well looked after. Initially, I experienced communication difficulties with the management of the home which have been thoroughly resolved in recent months following the changes that have been made. The recent refurbishment is most pleasing. Currently, the (low) number of residents has resulted in possibly above average attention being given to my mother, including a brilliant 105th birthday party, where the management and staff went out of their way to give her a good time.
It is sincerely hoped that this will continue when a full establishment is achieved. I have felt that continuity of staffing had been a problem during the first one and a half years of my mother's residence but this too I feel has been rectified in recent months. I consider that it is necessary for a few more months to elapse and to observe when at full establishment, before a full appreciation of the position can be made. It is a pleasure to visit the home.

How likely would you be to recommend The Oaks Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

This home which is being refurbished tastefully has a homely, happy atmosphere. The staff are very friendly and helpful. My husband who needs twenty-four home nursing care is being well looked after and is already gaining weight after only one week in the Oaks, which must say something about the food! The garden is very well maintained and has a variety of wildlife.

How likely would you be to recommend The Oaks Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care given by nursing and care staff. Also, the social/activities co-ordinator is excellent and encourages residents to join in or spends time with them if they declined.
The home has improved beyond recognition in the last few months regarding the management, also the cleanliness and overall state of the home.
The rooms have been updated and are now so much brighter and lovely.

How likely would you be to recommend The Oaks Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Submit a Review for The Oaks Care Home

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Awards / Recognitions

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Care Home Idol 2016

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