The Oaks Care Home

15/25 Oaks Drive, Lexden, Colchester CO3 3PR

The Oaks Care Home was completely refurbished in the spring of 2017, providing elegantly styled accommodation, and luxury living.

The Oaks offers a high standard of nursing and residential care for up to 61 residents. The Oaks enjoys large garden areas, delicious home-cooked food for a number of dietary requirements and a welcoming attitude from a professional team.

Carers are fully trained to care for people whilst supporting independence, dignity and privacy, and encourage participation in activities and events.

It is important to the home that residents feel at home, respected and enjoy an atmosphere ideal for social and emotional needs.

Group: New Century Care

Person in charge: Louise Baxter (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 50+.

Single Rooms: 61

Rooms with ensuite WC: 61

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Family and friends welcome to visit at any time.

Parking:

There is ample free parking on site.

Latest Care Quality Commission* Report on The Oaks Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for The Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for The Oaks Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.512 for The Oaks Care Home is calculated as follows: ( (120 Excellents x 5) + (64 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 201 Ratings = 4.512

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Oaks Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 14 Reviews ÷ 12.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 The Oaks Care Home has a Review Score of 9.5 (9.512) from 17 Reviews


Average Ratings

  • Excellent
    11
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Oaks Care Home?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Oaks Care Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

We found the home and staff to be caring and high quality in all respects and areas.

Thank you.

How likely would you be to recommend The Oaks Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

We compared The Oaks Care Home to a number of other homes in the area and find them comparable although giving more of a hospital feeling. The rooms are adequate. The staff gave an appearance of always wanting to please but did fall short on some promises. There were problems trying to deal with a very tricky diet due to renal problems.

How likely would you be to recommend The Oaks Care Home? Likely

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Average Rating:   3.7 out of 5

After my mum being in hospital for 5 weeks on a busy ward, it was absolutely amazing to see her in a place where she is happy. The staff are amazing and very caring. Nothing is too much trouble. The food is excellent and my mum is always asked if there is anything she fancies when she feels unwell. It is nice being able to rest at night knowing she is being looked after.

How likely would you be to recommend The Oaks Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother was admitted for rehabilitation after being in hospital. The staff have done a fantastic job, she looks so healthy now and back to her old self. Thank you so much.

How likely would you be to recommend The Oaks Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mum has been here 6 months, she has days when she wants to go home and be like she was before she became ill. Unfortunately, that is not possible. She is well looked after, taken out when possible, taken to appointments and enjoys the activities which she usually does.

How likely would you be to recommend The Oaks Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

We are visiting a resident in the above home and find the staff excellent and very caring.
The food is very good and the layout of the home and decoration are excellent.

How likely would you be to recommend The Oaks Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother only spent a one day as a resident here as we sadly lost her and was on end of life care when she arrived. From the very beginning, all of the staff were nothing less than polite and helpful and above all, thoughtful in their dealings with the family. The room was set up when we arrived and was very welcoming. I asked if I could stay in my mum's room as I knew she didn't have long and not only did they agree but offered me an empty room if needed. The nurses and staff made my mum comfortable every two hours and made me endless cups of tea and gave me a wonderful breakfast of my choice. Even though we didn't experience anything else in the home I would recommend this home without a doubt for its care and kindness. I lost my mum today and want to thank you all for the kindness and care you showed my mum in her last hours and for the comfort you gave to me in the beginning of my long journey in learning to live without my mum.

How likely would you be to recommend The Oaks Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother was in The Oaks for end of life care. The care that was given to my mother was excellent, all the care given was out of this world by all members of staff.

All the staff were very welcoming on arrival. The home was very bright, clean and comfortable for all the residents with beautiful, well-kept gardens. There was also plenty of activities going on to keep everyone active and occupied.

How likely would you be to recommend The Oaks Care Home? Extremely Likely

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Average Rating:   5 out of 5

Becky Relf, Marketing Executive at The Oaks Care Home responded to this review on 18 Oct 2017:

Thank you for taking the time to provide such a lovely review. It really means a lot to the team at The Oaks.

The newly refurbished home and beautiful garden are impressive but it's the fantastic staff that made Dad's last months so much better than they could have been.

How likely would you be to recommend The Oaks Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I and my sister wished to leave positive feedback for the Oaks. Following a short period in hospital as a result of a newly discovered terminal cancer diagnosis (in addition to dementia/alzheimers), our mum was admitted to this home for what turned out to be end of life care. We spent several days here and the support from staff and the care our mum received was attentive and outstanding. We had no worries leaving her for a little while if we had to leave briefly (unlike the hospital). The facilities were also great. We were allowed to be there with no limits on the use of facilities which was a relief as you don't want to be asking for things every two minutes. Making your own cup of tea or coffee was a boon. Even so, there was never a hint that it was too much trouble to ask the staff for their help or advice. We thank you from the bottom of our hearts for everything you did.
Much love,

How likely would you be to recommend The Oaks Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very good 'end of life' care shown recently. Latterly, since last CQC review and refurbishment taken place, The Oaks has seemed better organised and staff friendly and helpful.
I have visited a resident for 5 years and communication and messages are sometimes not that good.
Also not a helpful attitude of 'can't make someone do what they don't want...' If it has a detrimental effect (i.e. sticking to a specialised diet) or anything in patients best interests.

How likely would you be to recommend The Oaks Care Home? Neither Unlikely or Likely

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Average Rating:   3.5 out of 5

In three days of being here, I've seen great care from all the nurses and my grandad made 3 new friends. Thank you for looking after my grandad.

How likely would you be to recommend The Oaks Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Dad has only been here for a week but in that week he and I met some lovely, kind, thoughtful and very helpful staff. My Dad enjoyed having a cigarette with a friend he made and enjoyed the routine of the home also. A massive thank you.

How likely would you be to recommend The Oaks Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent all round, staff are very kind, considerate, compassionate and caring not only to my mum but also to myself. You ring for help and every time it has been answered within 30 seconds to a minute. Staff often around to offer help, bringing food and drinks and always knock before coming into the room. The staff are always happy to help and service with a smile.
The environment is very well kept, tidy and very tastefully decorated. They also have very specialist equipment on hand to assist mum. If I needed care I would definitely want to be in this care home.

How likely would you be to recommend The Oaks Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been a resident at this care home for approximately two and a half years during which time I consider that she has been consistently well looked after. Initially, I experienced communication difficulties with the management of the home which have been thoroughly resolved in recent months following the changes that have been made. The recent refurbishment is most pleasing. Currently, the (low) number of residents has resulted in possibly above average attention being given to my mother, including a brilliant 105th birthday party, where the management and staff went out of their way to give her a good time.
It is sincerely hoped that this will continue when a full establishment is achieved. I have felt that continuity of staffing had been a problem during the first one and a half years of my mother's residence but this too I feel has been rectified in recent months. I consider that it is necessary for a few more months to elapse and to observe when at full establishment, before a full appreciation of the position can be made. It is a pleasure to visit the home.

How likely would you be to recommend The Oaks Care Home? Likely

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Average Rating:   4.1 out of 5

This home which is being refurbished tastefully has a homely, happy atmosphere. The staff are very friendly and helpful. My husband who needs twenty-four home nursing care is being well looked after and is already gaining weight after only one week in the Oaks, which must say something about the food! The garden is very well maintained and has a variety of wildlife.

How likely would you be to recommend The Oaks Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Excellent care given by nursing and care staff. Also, the social/activities co-ordinator is excellent and encourages residents to join in or spends time with them if they declined.
The home has improved beyond recognition in the last few months regarding the management, also the cleanliness and overall state of the home.
The rooms have been updated and are now so much brighter and lovely.

How likely would you be to recommend The Oaks Care Home? Likely

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Average Rating:   3.6 out of 5

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Awards / Recognitions

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Job Vacancies

Staff Profiles

Louise

Louise Baxter

Job Title: Home Manager

Joined: 2017

Description:

Louise joined New Century Care as Home Manager, at The Oaks, in 2017. She has a wealth of knowledge and experience, having worked in the care sector for 26 years.

Louise is very passionate about The Oaks Care Home, enjoys the every day challenges and the fact that no day is the same. She prides herself on being a personable and approachable Manager, and leading a committed team of professionals.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Oaks Care Home