What types of Care is The Oaks Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at The Oaks Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Oaks Care Home to the centre of Colchester?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

The Oaks Care Home, 15/25 Oaks Drive, Lexden, Colchester, Essex CO3 3PR

Review from Jacquie H (Respite Resident) published on 6 May 2026 Submitted via Postal Card • Report

Overall Experience

A lovely team of carers, nurses and support staff food needs improvement. The staff are very kind and caring. The home is clean and bright.

Reply from Alexandra, Support Team at The Oaks Care HomeThank you for taking the time to review The Oaks Care Home, and we are pleased to hear you are happy with the staff team.
We are currently reviewing the food and dining experience at The Oaks with support from our Food Experience Manager. If there is anything you would like to discuss, please speak with our manager.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Hayley H (Daughter of Resident) published on 20 April 2026 Submitted via Postal Card • Report

Overall Experience

My mother has a weeks respite care and I can't praise the care she received enough. The staff here all amazing and the interim manager was wonderful, she ensured everything was done to put our minds at rest. Mum really enjoyed her staff and she is looking forward to her future 'holidays' mum loved all

the staff and the food a truly great experience!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from R A (Friend of Resident) published on 9 April 2026 Submitted via Postal Card • Report

Overall Experience

We visited my friend last Friday (she had a weeks respite). She was very happy and her room was lovely facing the garden with birds chirping in the tree's. I asked for an extra chair and quickly someone got one. My friend said she had enjoyed her meal's and liked chatting to other resident's in the

dining room. Everywhere was very clean and the front entrance nice and welcoming. A nice atmosphere and friendly staff too.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Emma B (Granddaughter of Resident) published on 31 March 2026 Submitted via Postal Card • Report

Overall Experience

I have appreciated everything Oaks Care Home did for my precious grandmother. The care, the laughs, the support and the dignity she received during her shorts, but important stay, were at an exceptional standard. I will be eternally thankful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Tracy A (Wife of Resident) published on 14 March 2026 Submitted via Website • Report

Overall Experience

I found the staff amazing and so caring. The level
Of personal care given is very high and the nursing care is outstanding .the support and assistance given to families is above and beyond the level you would expect.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from P B (Son of Resident) published on 13 March 2026 Submitted via Postal Card • Report

Overall Experience

Eric, my 95 year old father, was treated with care and dignity throughout his short stay (approximately six weeks). There was a warm, safe feeling at The Oaks, and the staff wre always attentive to the needs of Eric and his family. I would recommend the home to potential new residents and their family.

The oaks was always kept very clean and smelt fresh, unlike some other homes that we visited.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from R H (Husband of Resident) published on 4 March 2026 Submitted via Postal Card • Report

Overall Experience

The care home needs the current manager to stay instead of being on an interim basis Leadership over the past two years has been poor. The only way forward is to have the current manager in place for the future for the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Jeanette E (Daughter of Resident) published on 5 February 2026 Submitted via Website • Report

Overall Experience

This care home sets the standard for warmth, professionalism, and dignity. From the first visit, it was clear that residents are genuinely known, not just cared for. Staff are attentive, patient, and unfailingly kind, treating everyone with respect and good humour. Communication with families is excellent,

with regular updates and an open-door approach that builds real trust. The home itself is clean, calm, and welcoming, with thoughtful activities that encourage independence and companionship. Most importantly, residents feel safe, valued, and happy here. Knowing our loved one is so well cared for brings enormous peace of mind. We recommend it without hesitation.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Suzie J (Friend of Resident) published on 31 March 2025 Submitted via Website • Report

Overall Experience

I recently visited The Oaks Care Home, and I have to say, it's one of the most welcoming places I've come across. From the moment you walk in, there's a warmth about it-not just from the decor but from the staff, who are genuinely kind, attentive, and happy in their work. That makes all the difference.

The

home is well maintained and thoughtfully considered, with lovely little details that set it apart from the usual care home feel. Small, carefully designed spaces create a more homely and engaging environment, rather than something overly clinical. You can tell a lot of thought has gone into making it a comfortable and uplifting place.

And the food-absolutely delicious. You don't often expect that in a care home, but clearly, they do things properly here.

It's a place that feels warm, well-run, and full of care in every sense of the word. I wouldn't hesitate to recommend it.

Reply from Manford Ncube, Manager at The Oaks Care HomeThank you for sharing your experience at The Oaks Care Home! It's wonderful to hear how welcoming and well-run the home is, with staff who are kind, attentive, and genuinely happy in their roles. A warm, thoughtfully designed environment makes such a difference, and it's great to know we have created a homely feel rather than a clinical one. Your recommendation speaks volumes, and it's reassuring to know that we are a care home that truly prioritise the comfort, dignity, and well-being our residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from C B (Daughter of Resident) published on 7 February 2025 Submitted via Postal Card • Report

Overall Experience

Dad's been here for a year and from the first his care has been exemplary. The staff, whatever their role go above and beyond; be it medical or personal care, dietry assistance, greeting, answering queries of all kinds. Every staff member is cheerful and helpful. Since beginning this, Dad has passed

away. The night staff helped and comforted us so well and looked after Dad's last hours like family. Thank you so much.

Reply from Manford Ncube, Manager at The Oaks Care HomeThank you so much for taking the time to share your heartfelt words during what must be an incredibly difficult time. We are deeply sorry for your loss and extend our sincerest condolences to you and your family. It means the world to us to hear that your father received such compassionate and exemplary care during his time with us. Our staff strives to go above and beyond in every aspect of their roles, and it is truly humbling to know that their efforts made a meaningful difference for your father and your family. We are especially touched to hear that the night staff provided comfort and care during his final hours, treating him and your family with the love and respect they would show their own. Your kind words will be shared with the entire team, as they serve as a reminder of why we do what we do. We are honoured to have been part of your father's journey and to have supported your family during such a profound time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Kim P (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card • Report

Overall Experience

Mum is very happy at The Oaks Care Home. She has wonderful carers who have now become her friends. The nursing care that she receives is excellent. She enjoys her food and the reception staff are always friendly and welcoming.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from W F (Wife of Resident) published on 6 November 2024 Submitted via Postal Card • Report

Overall Experience

My husband was discharged to The Oaks from the hospital in July and I think has settled very well. The staff have taken time to get to know him, they are very friendly to us as a family and welcome us all with a smile, even the dog who he misses. Initially not very compliant, they persevered and he

is now up most days and enjoying the company and activities that are provided. I have to add a word about the reception staff. Always a smile when they open the door. A good start to a visit.

Reply from Vincent Hook, Operations Support Manager at The Oaks Care HomeThank you for your helpful comments, I'm delighted to hear that your husband has settled into the home and he is enjoying his time with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Duncan F (Resident) published on 3 September 2024 Submitted via Postal Card • Report

Overall Experience

In my time in The Oaks Care Home, I have found all the staff very helpful and caring and always put the residents first.

Reply from Chip (Mawson Chipchase), Business Development Manager at The Oaks Care HomeThank you for your kind words. Our team always take pride in the care that they deliver and it is a pleasure to have you as part of our extended family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from M G (Resident) assisted by family/friend published on 27 August 2024 Submitted via Postal Card • Report

Overall Experience

Very clean and comfortable. Friendly staff and I am happy staying here.

Reply from Ana Dragoe, Home Manager at The Oaks Care HomeThank you both for staying at The Oaks! It's a pleasure having you. If you need anything, please don't hesitate to let us know. We're here to help.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Jon B (Son of Resident) published on 7 May 2024 Submitted via Postal Card • Report

Overall Experience

My mother moved into The Oaks in September 2023. She was 93 and has several medical issues. We found The Oaks provided exceptional care and was spotlessly clean. All the staff were very caring and made her stay as comfortable as possible. Nothing is too much trouble. Sadly Mum passed away after 6 months.

Thank you to all the team at The Oaks in all departments.

Reply from Ana Dragoe, Home Manager at The Oaks Care HomeThank you very much for your thoughtful words. It was truly a pleasure to meet you and your family, and we are grateful for the opportunity to care for your mum. It means a lot to The Oaks team to know they are appreciated. Best wishes to you and your family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J R (Sister of Resident) published on 21 November 2023 Submitted via Postal Card • Report

Overall Experience

I am beginning this review of our experience of The Oaks with the first few moments after we arrived to visit my brother who had been admitted about an hour earlier by ambulance direct from the hospital. We asked about certain things being allowed. The answer: "Of course, it's his home now", touched

us deeply. He had been very poorly and confused. The difference from then to the present is largely down to the kindness and care he has received and he is much calmer and contented. Smiling faces greet him and he often tells us how lovely the staff are to him. Facilities are important but the all-important factor is the staff. The Oaks is special!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from S C (Wife of Resident) published on 17 November 2023 Submitted via Postal Card • Report

Overall Experience

A very comfortable care home with good amenities and lots of outside space for residents to enjoy. The staff are all very friendly and welcoming to visitors. I really cannot find anything negative to say.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from C B (Son of Resident) published on 10 October 2023 Submitted via Postal Card • Report

Overall Experience

As a family, our review of The Oaks Care Home is one of satisfaction and a warm, lively feeling whenever we come through the doors to see my dad. My mum is here daily and cannot put enough praise on how our dad is being cared for. The facilities, staff and assistance to go that extra mile are very good

and thorough. A period of change and uncertainty for my dad, and it's really good to leave off on each visit knowing he is being cared for. Very settling. Thank you all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Keith B (Husband of Resident) published on 10 October 2023 Submitted via Postal Card • Report

Overall Experience

My wife was discharged into The Oaks Care Home from hospital in May. I had been wanred her chances of survival were not good and she was on end-of-life care. She has advanced dementia.
However, thanks to the love and care of all the lovely Oaks staff, she is still with me. She has put on weight, she

eats and drinks, and can now be put in a wheelchair.
I cannot thank enough all the levels of staff and nurses at The Oaks for their kindness and love.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Anne W (Mother of Resident) published on 27 July 2023 Submitted via Postal Card • Report

Overall Experience

From the start me were made very welcome, it is not a bit like a medical establishment but more like visiting a good friend's home. The resident's every need is catered for with love, respect and dignity. The meals are well presented with a good variety and choice. Residents are encouraged to join in

stimulating activities, entertainers are invited and also animals visit. They celebrate special occasions and have lots of little treats. They also enquire about the well-being of their visitors. Would be hard to find anywhere better. We are truly blessed.