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The Oaks Care Home

15/25 Oaks Drive, Lexden, Colchester, Essex CO3 3PR
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The Oaks Care Home, Colchester
The Oaks Care Home, Colchester
The Oaks Care Home, Colchester

The Oaks Care Home offers a homely and inclusive environment designed to provide exceptional care and comfort for its residents. Nestled in the peaceful suburb of Colchester and overlooking the Hilly Fields Nature Reserve, this home provides residential, nursing and dementia care, ensuring each individual receives tailored support to meet their unique needs.

The experienced and compassionate team at The Oaks is dedicated to fostering a homely atmosphere where residents can...  

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Care Provided by The Oaks Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500From £1,500
Residential Dementia CareFrom £1,500From £1,500
Nursing CareFrom £1,500From £1,500
Nursing Dementia CareFrom £1,500From £1,500

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.

Contact The Oaks Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Renata Sulugiuc (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Single Rooms with ensuite Wet Room (25)

Visiting

  • The Oaks is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • There is ample free parking on site.

The Oaks Care Home Reviews (69)

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9.4

The Oaks Care Home has a Review Score of 9.4 (9.414) out of 10, based on 14 reviews in the last 2 years. Over all time The Oaks Care Home has 69 reviews.

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Showing 69 reviews matching selected criteria
Review from C B (Son of Resident) published on 10 October 2023 Submitted via Postal Card
Overall Experience

As a family, our review of The Oaks Care Home is one of satisfaction and a warm, lively feeling whenever we come through the doors to see my dad. My mum is here daily and cannot put enough praise on how our dad is being cared for. The facilities, staff and assistance to go that extra mile are very good and thorough. A period of change and uncertainty for my dad, and it's really good to leave off on each visit knowing he is being cared for. Very settling. Thank you all.

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Review from Anne W (Mother of Resident) published on 27 July 2023 Submitted via Postal Card
Overall Experience

From the start me were made very welcome, it is not a bit like a medical establishment but more like visiting a good friend's home. The resident's every need is catered for with love, respect and dignity. The meals are well presented with a good variety and choice. Residents are encouraged to join in stimulating activities, entertainers are invited and also animals visit. They celebrate special occasions and have lots of little treats. They also enquire about the well-being of their visitors. Would be hard to find anywhere better. We are truly blessed.

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Review from J H (Wife of Resident) published on 26 July 2023 Submitted via Postal Card
Overall Experience
My husband has been a resident at The Oaks for 7 months. He has Alzheimer's, loss of sight and other physical problems which have rendered him bed-ridden. Our experience is that all the staff from reception to the nurses, carers and house staff have all been endlessly kind, caring, understanding and helpful to us both. There is therefore a special atmosphere of community in the home and inevitable staff changes in the current climate have been absorbed well.
There is currently a programme of necessary redecoration in hand by the house staff which is welcome and refreshing the environment. My husband's illnesses preclude him from any participation in group entertainments and activities but generally there seems to be a lot going on. He particularly enjoys his meals which are well cooked and there is a good and balanced variety.

It might be helpful to receive regular care plan updates but staff have been willing to discuss queries when requested. Our contact with management has been limited but necessary procedures seem to be in place. I am reassured that my husband is well cared for, comfortable and as happy as his condition allows.

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Review from Dennis B (Son of Resident) published on 29 March 2023 Submitted via Website
Overall Experience

My uncle had a short stay at The Oaks Care Home and as a family, we were very happy. The manager was very comforting and approachable and we felt very safe with my uncle being cared for at this home. I would highly recommend this home to others from our personal experience.

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Review from P D (Friend of Resident) published on 16 March 2023 Submitted via Website
Overall Experience

Such a quick turnaround from enquiry to assessment to admission. All staff are very helpful and polite that we came across. We visited the care home and were given a very informative show round. The manager was helpful and the information provided was helpful to our situation. Given the situation, this was a positive experience compared to what we have come across so far.

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Review from L B (Granddaughter of Resident) published on 28 February 2023 Submitted via Website
Overall Experience

Wanted to say a big thank you to The Oaks Care Home. Couldn't have asked for a better team to look after my grandad. Every member of staff from nurses, carers and housekeepers to kitchen etc were kind, caring and always welcoming. The manager always had time for a chat and any questions we had were always answered. Thanks once again, you're all amazing.

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Review from L T (Sister of Resident) published on 15 February 2023 Submitted via Website
Overall Experience

Lovely care home, as a family we looked at several homes but this one felt right from the moment we walked into the building. Friendly staff who were able to answer all questions asked. The home smelt lovely and was very clean. All residents we saw looked very happy.

Reply from Kylie Vickery, General manager at The Oaks Care Home

Thank you for taking the time to share your lovely feedback. As a home we always aim to provide the best care possible to our residents and their loved ones, we try to provide a home-from-home experience. Should you require any further information please contact me or a member of the team.

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Review from S T (Daughter of Resident) published on 25 October 2022 Submitted via Website
Overall Experience

My mother needed emergency respite care, from the initial enquiry to admission the staff were extremely helpful. All questions asked were fully answered and we were given a great sense of reassurance. We looked at several homes but The Oaks stood out above the rest. We were able to admit my mother the day after the initial enquiry which was fantastic. When we arrived we were greeted with a friendly smile and shown to my mother's room. We were able to settle in and were given time with the nurse, chef and the manager. We were very grateful and happy with our minds at rest knowing we had made the best decision for my mother to stay at The Oaks. The staff were very friendly, caring and always made us as a family feel welcome. We would highly recommend this home to relatives and friends.

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Review from Lawrence T (Respite Resident) published on 24 October 2022 Submitted via Website
Overall Experience
My grandmother was a resident at The Oaks care home for a short period of time. The care both she and my family received was outstanding. All staff were friendly, caring and most helpful when we asked about my grandmothers care.
We were always greeted with a smile and nothing was too much trouble.

Our family would highly recommend this care home.

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Review from Martin F (Son of Resident) published on 18 July 2022 Submitted via Website
Overall Experience

My mother was taken into The Oaks Care home in May 2022. The care she was given was second to none. She had a spacious room with a view of the garden. My mother was bedridden and to make her stay more interesting the care staff set up a bird feeding table outside her window, so she could enjoy the birds coming and going. The meals she was served were excellent and she really enjoyed them. One day there was pasta on the menu, which she didn’t like, and mentioned this in passing to a nurse who promptly sent the chef to her room to ask what she would like instead - amazing service! So I would just like to finish this review by saying a huge thank you to everyone who cared for my mother. She sadly passed away on 1st July but had been really happy with the excellent care she was given.

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Review from Sue M (Daughter of Resident) published on 12 April 2021 Submitted via Postal Card
Overall Experience

Overall, very happy with the care that my mum is receiving. It has been such a hard 9-months during the pandemic. The face to face visits are going really well, and it's so lovely to be able to hold Mums hand. The staff are all so caring and loving towards my mum, and she seems settled. We are so looking forward to the home helpfully being able to open up more.

Reply from Phillip Smith, Managing Director at The Oaks Care Home

Thank you for your lovely feedback. We too are glad that visiting has started again, and we do envisage further opening up very soon. The team will be delighted with your review; thank you again!

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Review from Bernadette C (Daughter of Resident) published on 17 March 2021 Submitted via Website
Overall Experience

I have just had my first indoor visit after a year with my beautiful 84-year-old mum, who has vascular dementia. The Oaks team were absolutely amazing and professional. They made the visit so lovely, and everything from the testing to the actual visit was done with such precision, and nothing was too much trouble. My mum looked amazing. She was immaculately dressed and looked as fresh as a daisy. She was laughing and joking and was so happy to see me. I have never seen her so content. The Oaks Team were absolutely amazing as always, and they are a credit to their profession. I have been constantly updated on my mum's progress throughout the pandemic, and nothing is too much trouble for The Oaks Team. This first visit has made my year, and knowing that my mum is being so well cared for is brilliant. The Oaks Team are amazing people and truly care for their residents. I would recommend The Oaks Care Home to anybody, as we, as a family, could not ask for more. Well done to them all.

Reply from Phillip Smith, Managing Director at The Oaks Care Home

Many thanks for such a lovely review. I am so pleased that your visit was everything you wanted it to be with Mum. It certainly has been a tough year, so we are all looking forward to a far better one!

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Review from J M (Son of Resident) published on 23 October 2020 Submitted via Website
Overall Experience

Throughout my mother’s care, we have been reassured by the level of service and care offered by this home. All staff are approachable and understanding. During a recent scare with my mother's health, the team dealt with it swiftly keeping us informed of the situation and following up accordingly.

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Review from C D (Sister of Resident) published on 9 September 2020 Submitted via Postal Card
Overall Experience

The Oaks Care Home is a perfect place for residential care. The staff are excellent, and the home is comfortable, and residents are made to feel at home. The gardens are lovely for the residents and visitors, plus the food is excellent. Staff can not do enough for the residents.

Reply from Phillip Smith, Managing Director at The Oaks Care Home

Many thanks for your lovely review of The Oaks. We are very proud of the team and the home and we are always grateful to receive such warm words.

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Review from Courtney G (Daughter of Resident) published on 2 September 2020 Submitted via Website
Overall Experience
I have found The Oaks Care Home staff to be nothing less than amazing, caring, supportive and attentive.
The facilities are always clean, organised and calm.
We have found the home isn't just supportive of the residents but of the family also which I have found a huge comfort during such a difficult time.

I cannot express my gratitude toward the home and the staff enough.

Reply from Phillip Smith, Managing Director at The Oaks Care Home

Many thanks for such a warm and positive review. The team at The Oaks will be delighted.

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Review from Martin E (Son of Resident) published on 20 August 2020 Submitted via Website
Overall Experience

For the short time my dear mum was at The Oaks, she was cared for and made comfortable, and received the best palliative care possible. We as a family were lucky enough to be informed of Mum's imminent passing and were with her holding her hand as she slipped peacefully away. Thank you to all the staff, nursing and carers that showed unfailing compassion. I will be forever grateful. Thank you.

Reply from Phillip Smith, Managing Director at The Oaks Care Home

Many thanks for your kind review and please accept my sympathies at this time. I will ensure they are passed onto the team at The Oaks

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Review from C B (Next of Kin) published on 2 July 2020 Submitted via Postal Card
Overall Experience

Friendly and caring staff. Always clean and well presented. Activities for residents are varied and enjoyable. Good wide range of meals served in a very nice dining room. Separate areas for activities and meeting friends/family.

Reply from Phillip Smith, Managing Director at The Oaks Care Home

Thank you for your kind review regarding The Oaks. Feedback means so much to the team and is very much appreciated.

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Review from K C (Daughter of Resident) published on 2 July 2020 Submitted via Postal Card
Overall Experience

Overall very happy with the care and help mum receives. Would prefer that she had more frequent baths/showers and hair washes (sometimes this only occurs about once a month) but believe she does sometimes decline when these are offered. Her 'special diet' had become quite limited and 'boring' but this was addressed once I raised the matter. Disappointing that she is sometimes wearing other residents clothes - especially since all hers are carefully labelled.

Reply from Phillip Smith, Managing Director at The Oaks Care Home

Thank you for your feedback. I will be raising your concerns with the home team. We really appreciate the opportunity to act upon any issue.

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Review from R T (Friend of Resident) published on 20 February 2020 Submitted via Website
Overall Experience

I recently visited a very close friend in The Oaks Care Home in Colchester. I have to say that from the minute I stepped in, the welcome was warm and friendly, as were all the staff. The home itself is lovely and clean with good facilities for residents and guests. My friend informs me that they have a hairdresser and lots of different activities from arts and crafts to outside entertainers coming in. I would definitely stay here myself.

Reply from Phillip Smith, Managing Director at The Oaks Care Home

Thank you for your kind comments regarding The Oaks. We are delighted that your friend is enjoying their time with us and is taking advantage of all the services and activities on offer. Thanks again.

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Review from T M (Son of Resident) published on 25 December 2019 Submitted via Postal Card
Overall Experience

The staff were very, very helpful throughout my dad's stay in the care home. He was treated very well by all the staff on site. I would like to especially give praise towards the nurses on duty, both day and night. All the staff at the home were beyond reproach, polite and courteous.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 June 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 22 Jun 2026

    Chefs from across Aurem Care have completed specialist training designed to further enhance the quality, safety and presentation of meals for residents with swallowing difficulties. The training focused on the...

  • 12 Jun 2026

    A Colchester care home is inviting local people to drop in for tea, cake and a warm welcome as part of National Care Home Open Week. The Oaks Care Home,...

  • 12 Jun 2026

    By Chelsea Jeffrey, Head of Food Experience, Aurem Care When people think about food in care homes, nutrition is often the first thing that comes to mind. Of course, ensuring...

Upcoming Events

There are no upcoming events for The Oaks Care Home.

Awards / Recognitions (1)

  • 31 Jan 2024Recipient: Aurem Care

Accreditations

There are no accreditations posted yet for The Oaks Care Home.

Meet the Team (3)

Renata Sulugiuc
Renata SulugiucJob Title Manager

Renata is a Nursing Home Manager with experience in turning services around and building strong, supportive teams. She's worked closely with staff and external professionals to improve standards, strengthen compliance and achieve Good CQC outcomes.

"What matters most to me is creating a home where residents feel comfortable, respected and genuinely cared for and where staff feel supported and confident in their roles.

I’m passionate about person-centred care, developing strong teams and making meaningful improvements that have a real impact on residents’ daily lives."

Mich
Mich Job Title Clinical Deputy ManagerJoined 2026

"My name is Mich, and I am a Clinical Deputy Manager at Oaks Care Home.

I joined the team in March 2026 and have quickly come to appreciate the environment, which is supported by highly competent nurses and a caring, dedicated staff team who provide excellent care to our residents.

I have been a nurse for the past seven years, with a broad range of clinical experience across surgical and medical wards, as well as Accident and Emergency."

Dawn
Dawn Job Title AdministratorJoined 2018

"My name is Dawn, and I have been working at The Oaks Care Home for the past eight years.

I began my journey as Head Housekeeper, later progressed to Receptionist, and in 2022, I moved into an administrative role. I am deeply passionate about my work and take pride in being compassionate, committed, and dedicated to everything I do.

I truly enjoy welcoming people each day and feel grateful to be part of such an amazing team."

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