The Oaks Care Home

15/25 Oaks Drive, Lexden, Colchester CO3 3PR
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9.3 59 Reviews
  • The Oaks Care Home, Colchester
The Oaks Care Home offers a homely and inclusive environment designed to provide exceptional care and comfort for its residents. Nestled in the peaceful suburb of Colchester, this home provides both residential and dementia care, ensuring each individual receives tailored support to meet their unique needs.

The experienced and compassionate team at The Oaks is dedicated to fostering a homely atmosphere where residents can feel safe, respected, and valued. They are committed to delivering person-centred care, focusing on the well-being and personal preferences of each resident.

The home boasts modern, well-equipped facilities, including spacious en-suite bedrooms, comfortable communal areas, and beautifully landscaped gardens. These spaces are designed to encourage social interaction and provide a tranquil setting for relaxation and leisure.

Activities at The Oaks are varied and engaging, aiming to enhance the quality of life for all residents. From arts and crafts to gardening and exercise classes, there is something to suit every interest. The on-site catering team prepares nutritious and delicious meals, catering to all dietary requirements and ensuring mealtimes are a highlight of the day.

Visitors to The Oaks Care Home will find a vibrant, supportive community where the happiness and health of residents are paramount. The team's commitment to excellence in care and their genuine passion for enhancing the lives of those they care for make The Oaks a standout choice for families seeking high-quality care for their loved ones.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1500

Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.

These prices are only a guideline, please contact The Oaks Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Manford Ncube (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (25)

Visiting

  • The Oaks is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.

Parking

  • There is ample free parking on site.

The Oaks Care Home Reviews (59)

9.3

The Oaks Care Home has a Review Score of 9.3 (9.320) out of 10, based on 11 reviews in the last 2 years.
Over all time The Oaks Care Home has 59 reviews.

Overall Experience
  • 46
  • 10
  • 3
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Date Published
  • 59
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  • 4
  • 11
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Reviewer Connection to The Oaks Care Home
  • 19
  • 14
  • 5
  • 5
  • 4
  • 4
  • 2
  • 1
  • 1
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Total of 59, showing 21-40
Review from Sue M (Daughter of Resident) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, very happy with the care that my mum is receiving. It has been such a hard 9-months during the pandemic. The face to face visits are going really well, and it's so lovely to be able to hold Mums hand. The staff are all so caring and loving towards my mum, and she seems settled. We are so looking
forward to the home helpfully being able to open up more.
Reply from Phillip Smith, Managing Director at The Oaks Care Home

Thank you for your lovely feedback. We too are glad that visiting has started again, and we do envisage further opening up very soon. The team will be delighted with your review; thank you again!

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Review from Bernadette C (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just had my first indoor visit after a year with my beautiful 84-year-old mum, who has vascular dementia. The Oaks team were absolutely amazing and professional. They made the visit so lovely, and everything from the testing to the actual visit was done with such precision, and nothing was too
much trouble. My mum looked amazing. She was immaculately dressed and looked as fresh as a daisy. She was laughing and joking and was so happy to see me. I have never seen her so content. The Oaks Team were absolutely amazing as always, and they are a credit to their profession. I have been constantly updated on my mum's progress throughout the pandemic, and nothing is too much trouble for The Oaks Team. This first visit has made my year, and knowing that my mum is being so well cared for is brilliant. The Oaks Team are amazing people and truly care for their residents. I would recommend The Oaks Care Home to anybody, as we, as a family, could not ask for more. Well done to them all.
Reply from Phillip Smith, Managing Director at The Oaks Care Home

Many thanks for such a lovely review. I am so pleased that your visit was everything you wanted it to be with Mum. It certainly has been a tough year, so we are all looking forward to a far better one!

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Review from J M (Son of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout my mother’s care, we have been reassured by the level of service and care offered by this home. All staff are approachable and understanding. During a recent scare with my mother's health, the team dealt with it swiftly keeping us informed of the situation and following up accordingly.
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Review from C D (Sister of Resident) published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Oaks Care Home is a perfect place for residential care. The staff are excellent, and the home is comfortable, and residents are made to feel at home. The gardens are lovely for the residents and visitors, plus the food is excellent. Staff can not do enough for the residents.
Reply from Phillip Smith, Managing Director at The Oaks Care Home

Many thanks for your lovely review of The Oaks. We are very proud of the team and the home and we are always grateful to receive such warm words.

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Review from Courtney G (Daughter of Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found The Oaks Care Home staff to be nothing less than amazing, caring, supportive and attentive.
The facilities are always clean, organised and calm.
We have found the home isn't just supportive of the residents but of the family also which I have found a huge comfort during such a difficult
time.
I cannot express my gratitude toward the home and the staff enough.
Reply from Phillip Smith, Managing Director at The Oaks Care Home

Many thanks for such a warm and positive review. The team at The Oaks will be delighted.

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Review from Martin E (Son of Resident) published on 20 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the short time my dear mum was at The Oaks, she was cared for and made comfortable, and received the best palliative care possible. We as a family were lucky enough to be informed of Mum's imminent passing and were with her holding her hand as she slipped peacefully away. Thank you to all the staff,
nursing and carers that showed unfailing compassion. I will be forever grateful. Thank you.
Reply from Phillip Smith, Managing Director at The Oaks Care Home

Many thanks for your kind review and please accept my sympathies at this time. I will ensure they are passed onto the team at The Oaks

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Review from C B (Next of Kin) published on 2 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and caring staff. Always clean and well presented. Activities for residents are varied and enjoyable. Good wide range of meals served in a very nice dining room. Separate areas for activities and meeting friends/family.
Reply from Phillip Smith, Managing Director at The Oaks Care Home

Thank you for your kind review regarding The Oaks. Feedback means so much to the team and is very much appreciated.

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Review from K C (Daughter of Resident) published on 2 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very happy with the care and help mum receives. Would prefer that she had more frequent baths/showers and hair washes (sometimes this only occurs about once a month) but believe she does sometimes decline when these are offered. Her 'special diet' had become quite limited and 'boring' but this
was addressed once I raised the matter. Disappointing that she is sometimes wearing other residents clothes - especially since all hers are carefully labelled.
Reply from Phillip Smith, Managing Director at The Oaks Care Home

Thank you for your feedback. I will be raising your concerns with the home team. We really appreciate the opportunity to act upon any issue.

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Review from R T (Friend of Resident) published on 20 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited a very close friend in The Oaks Care Home in Colchester. I have to say that from the minute I stepped in, the welcome was warm and friendly, as were all the staff. The home itself is lovely and clean with good facilities for residents and guests. My friend informs me that they have
a hairdresser and lots of different activities from arts and crafts to outside entertainers coming in. I would definitely stay here myself.
Reply from Phillip Smith, Managing Director at The Oaks Care Home

Thank you for your kind comments regarding The Oaks. We are delighted that your friend is enjoying their time with us and is taking advantage of all the services and activities on offer. Thanks again.

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Review from T M (Son of Resident) published on 25 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were very, very helpful throughout my dad's stay in the care home. He was treated very well by all the staff on site. I would like to especially give praise towards the nurses on duty, both day and night. All the staff at the home were beyond reproach, polite and courteous.
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Review from Therese G (Daughter of Resident) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent his final 8 days as a resident at The Oaks Care Home. As a carer in the community, I found all the staff in her caring, thoughtful and hard-working. The nurses showed compassion and thoughtfulness as my father's health declined. They gave the whole family time and privacy to say their
farewells. The staff were amazing and we can't thank them enough.
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Review from Nicholas M (Son of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the last week of my dad's life, he and us were privileged to be at The Oaks. The staff - fantastic; facilities - perfect and calming. His last days were tranquil and relaxed for both him and his family - all due to the team and their approach and support. THANK YOU.
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Review from Gillian H (Daughter-in-law of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law received the most excellent care at The Oaks Care Home. All the staff we met, whatever their role, were outstandingly cheerful, kind, helpful, professional. The care staff and nurses gave a very high standard of care delivered with great professionalism and compassion. Their care also
extended to visitors and family who were also treated with consideration and kindness.
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Review from Sarah T (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at The Oaks Care Home have been brilliant and my first thing to say is if you need care for a relative to come here. Mum was here for over 6 months. The standard of holistic timely led wrap around care was extremely high. The staff were full of compassion, not just carers the manager is gentle,
kind and very responsive as well as supportive. Catering is excellent whatever mum fancied eating they made it for her. Cleanliness to a high standard. Mums end of life was made bearable and dignified. Thank you.
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Review from Monika B (Resident) assisted by family/friend published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class service and support from all members of staff. My stay here has been a very positive experience, all staff from cleaners to managers were nothing but pleasant and accommodating.
Very pleased with my stay.
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Review from Christine L (Wife of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In January, my husband went into The Oaks Care Home and from the very first day, I could have not wished for a better care home. The nurses, carers and the manager could not make you more welcome and that has never changed every day they care exactly the same for you. Also, the meals are excellent.
Made by a top-class chef, every meal is cooked and served with perfection.
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Review from M B (Son of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For me, the most important considerations for selecting a care home for my mother were the quality and personality of staff members followed by the standard of accommodation and facilities available.
From the first meeting, I was impressed by the manager's breadth of knowledge about care for the elderly
and the kindness and compassion shown for residents. The manager has assembled a body of staff that are well qualified and treat my mother with respect, good humour and gentleness.
The atmosphere in the care home is bright and cheerful and there is a high standard of cleanliness and hygiene. The food is good and the range of activities available to residents is very varied and interesting.
My mother's room is sunny and looks out over a lovely, well-landscaped garden. The communal television, activities and coffee rooms are excellent.
My mother has made several new friends and her life has been greatly improved. The staff are good at monitoring my mother's health and will call her GP if there is any concern. The weight of concern I had for my mother living alone has been removed and I have confidence that her wellbeing and security are in good hands.
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Review from Briony K (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been here she looks good. Food is lovely, plenty of it. No rations. Staff friendly, clean, accommodating any time visiting. PS. I have asked my daughter to book me a place.
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Review from Margaret B (Sister of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother moved into The Oaks from a care home in London on July 20th 2018. He has MS and dementia.
Thankfully he is not distressed by the move - or his surroundings and has settled in in the month that he has been there.
Huge praise and gratitude to all staff that are involved in his care. He is
being treated with dignity, something that very rarely happened at his previous home.
I've seen many improvements in him, even down to basic care. The staff CARE and whilst it's only a small word, it means many things.
I'm very happy, thanks to all.
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Review from Bruce S (Son of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care given to my mum has been excellent and full credit to all the staff if it wasn't for them my mother probably would not be with us now!
Thanks to everyone for all your efforts.
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Current Review Score: 9.3 (9.320)

Overview of Review Score

The Review Score of 9.3 (9.320) out of 10 for The Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for The Oaks Care Home is calculated as follows: ( (71 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 132 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.82 Points relating to the number of positive Reviews for The Oaks Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 10 Positive Reviews ÷ 12.2 = 0.82
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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