The Oaks Care Home

A very comfortable care home with good amenities and lots of outside space for residents to enjoy. The staff are all very friendly and welcoming to visitors. I really cannot find anything negative to say.

I cannot thank enough all the levels of staff and nurses at The Oaks for their kindness and love.

As a family, our review of The Oaks Care Home is one of satisfaction and a warm, lively feeling whenever we come through the doors to see my dad. My mum is here daily and cannot put enough praise on how our dad is being cared for. The facilities, staff and assistance to go that extra mile are very good and thorough. A period of change and uncertainty for my dad, and it's really good to leave off on each visit knowing he is being cared for. Very settling. Thank you all.

From the start me were made very welcome, it is not a bit like a medical establishment but more like visiting a good friend's home. The resident's every need is catered for with love, respect and dignity. The meals are well presented with a good variety and choice. Residents are encouraged to join in stimulating activities, entertainers are invited and also animals visit. They celebrate special occasions and have lots of little treats. They also enquire about the well-being of their visitors. Would be hard to find anywhere better. We are truly blessed.

It might be helpful to receive regular care plan updates but staff have been willing to discuss queries when requested. Our contact with management has been limited but necessary procedures seem to be in place. I am reassured that my husband is well cared for, comfortable and as happy as his condition allows.

My uncle had a short stay at The Oaks Care Home and as a family, we were very happy. The manager was very comforting and approachable and we felt very safe with my uncle being cared for at this home. I would highly recommend this home to others from our personal experience.

Such a quick turnaround from enquiry to assessment to admission. All staff are very helpful and polite that we came across. We visited the care home and were given a very informative show round. The manager was helpful and the information provided was helpful to our situation. Given the situation, this was a positive experience compared to what we have come across so far.

Wanted to say a big thank you to The Oaks Care Home. Couldn't have asked for a better team to look after my grandad. Every member of staff from nurses, carers and housekeepers to kitchen etc were kind, caring and always welcoming. The manager always had time for a chat and any questions we had were always answered. Thanks once again, you're all amazing.

Lovely care home, as a family we looked at several homes but this one felt right from the moment we walked into the building. Friendly staff who were able to answer all questions asked. The home smelt lovely and was very clean. All residents we saw looked very happy.

My mother needed emergency respite care, from the initial enquiry to admission the staff were extremely helpful. All questions asked were fully answered and we were given a great sense of reassurance. We looked at several homes but The Oaks stood out above the rest. We were able to admit my mother the day after the initial enquiry which was fantastic. When we arrived we were greeted with a friendly smile and shown to my mother's room. We were able to settle in and were given time with the nurse, chef and the manager. We were very grateful and happy with our minds at rest knowing we had made the best decision for my mother to stay at The Oaks. The staff were very friendly, caring and always made us as a family feel welcome. We would highly recommend this home to relatives and friends.

Our family would highly recommend this care home.

My mother was taken into The Oaks Care home in May 2022. The care she was given was second to none. She had a spacious room with a view of the garden. My mother was bedridden and to make her stay more interesting the care staff set up a bird feeding table outside her window, so she could enjoy the birds coming and going. The meals she was served were excellent and she really enjoyed them. One day there was pasta on the menu, which she didn’t like, and mentioned this in passing to a nurse who promptly sent the chef to her room to ask what she would like instead - amazing service! So I would just like to finish this review by saying a huge thank you to everyone who cared for my mother. She sadly passed away on 1st July but had been really happy with the excellent care she was given.

Overall, very happy with the care that my mum is receiving. It has been such a hard 9-months during the pandemic. The face to face visits are going really well, and it's so lovely to be able to hold Mums hand. The staff are all so caring and loving towards my mum, and she seems settled. We are so looking forward to the home helpfully being able to open up more.

I have just had my first indoor visit after a year with my beautiful 84-year-old mum, who has vascular dementia. The Oaks team were absolutely amazing and professional. They made the visit so lovely, and everything from the testing to the actual visit was done with such precision, and nothing was too much trouble. My mum looked amazing. She was immaculately dressed and looked as fresh as a daisy. She was laughing and joking and was so happy to see me. I have never seen her so content. The Oaks Team were absolutely amazing as always, and they are a credit to their profession. I have been constantly updated on my mum's progress throughout the pandemic, and nothing is too much trouble for The Oaks Team. This first visit has made my year, and knowing that my mum is being so well cared for is brilliant. The Oaks Team are amazing people and truly care for their residents. I would recommend The Oaks Care Home to anybody, as we, as a family, could not ask for more. Well done to them all.

Throughout my mother’s care, we have been reassured by the level of service and care offered by this home. All staff are approachable and understanding. During a recent scare with my mother's health, the team dealt with it swiftly keeping us informed of the situation and following up accordingly.

The Oaks Care Home is a perfect place for residential care. The staff are excellent, and the home is comfortable, and residents are made to feel at home. The gardens are lovely for the residents and visitors, plus the food is excellent. Staff can not do enough for the residents.

I cannot express my gratitude toward the home and the staff enough.

For the short time my dear mum was at The Oaks, she was cared for and made comfortable, and received the best palliative care possible. We as a family were lucky enough to be informed of Mum's imminent passing and were with her holding her hand as she slipped peacefully away. Thank you to all the staff, nursing and carers that showed unfailing compassion. I will be forever grateful. Thank you.

Friendly and caring staff. Always clean and well presented. Activities for residents are varied and enjoyable. Good wide range of meals served in a very nice dining room. Separate areas for activities and meeting friends/family.

Overall very happy with the care and help mum receives. Would prefer that she had more frequent baths/showers and hair washes (sometimes this only occurs about once a month) but believe she does sometimes decline when these are offered. Her 'special diet' had become quite limited and 'boring' but this was addressed once I raised the matter. Disappointing that she is sometimes wearing other residents clothes - especially since all hers are carefully labelled.